LA Auto X 1

821 S Glendora Ave
West Covina, CA 91790

Sales: (626) 788-9868

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2015 Toyota Tundra SR5 Double Cab 4.6L Used Cars in West Covina, CA 91790

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2014 Honda CR-V EX-L AWD Used Cars in West Covina, CA 91790

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All reviewers have been verified to have contacted this dealer – Learn More
Dec 30, 2017
The salesman gave me his name and explained to me he would be my contact should I decide to buy the car
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Dec 22, 2017
They only answer me once end not enough info. If you are not gonna answer questions here don't offer here. I rate this a cero
1 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from LA Auto X 1:

Good evening Tino, im sorry you didn't get the information you requested if i can help get an information you were inquiring about please call me at 626544-0404, or email me at john@laautox1.com, also if you could tell me who your contact was so i can coach them thank you and sorry for the inconvenience
Dec 6, 2017
Trinidad22
Very good place to buy a vehicle . No pressure @ all quick smooth and simple . Just ask for my boi (Carlos.) I guarantee he will get u in a vehicle .
3 of 5 people found this review helpful.
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Nov 22, 2017
elissa2309
happy with my purchase, the car is like new and the price I could not find elsewhere you can't beat their prices
4 of 6 people found this review helpful.
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Nov 19, 2017
Marcos Loya
Carlos Villarreal from LA Auto Exchange 1 was very helpful in getting me approved for the car I was searching for. Made it a quick and very easy experience, I would totally recommend this dealership to any family and friends in search of a new car. If I’m ever in the market for another car this is the first place I would contact..
6 of 8 people found this review helpful.
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Nov 18, 2017
Shan72212
Good customer service
0 of 6 people found this review helpful.
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Oct 30, 2017
STAY AWAY! AD is absolutely misleading..car was filthy, stained upholstery, not a CA car and HAD INDEED had an accident report. Both young men, Rory and Edward were simply not knowledgable nor understand the concept of customer service. I traveled well over 1.5 hrs out of my way for nothing. This kind of dealership is what gives used car sales a bad name! Disgusted
26 of 28 people found this review helpful.
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Response from LA Auto X 1:

Good afternoon mary, my name is John i am a manager here at La Auto Exchange, sorry to hear you had a ruff time here.  I would like to address concerns you seam to have had, we clean and shampoo our cars as needed if this vehicle was not up to your standards we would have been more then happy to bring it up to standard.  We use the 3 major reporting system, carfax, auto check , and nvitis.  This all given to you before and during purchase, if there is any question you have about ours or any vehicle we recommend you get an out side inspection before purchase,  If i can answer or help in any oth
 More ...
Oct 25, 2017
The sale representative helpful but there's NO negotiable price on the car. The ad said no accident but my husband (mechanic) can tell the back bumper was replaced. You don't replaced the whole bumper if it's minor scratches.
21 of 21 people found this review helpful.
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Response from LA Auto X 1:

Good afternoon Kelly, my name is John I am one of the managers here, any accident information we have on any vehicle we pass onto you.  There are time when a bumper can be replaced with out the car having a major accident, just cause a car may have been painted, does constitute an accident.  We also just for peace of mind in situations like this recommend getting a vehicle inspected before purchase, if i can answer any additional questions feel free to contact me, thank you.
Oct 22, 2017
Yes, they were very nice, however due to the distance of over 500+miles l need to sell my car first..
2 of 7 people found this review helpful.
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Oct 20, 2017
GuruDSRB1
Booked test drive. Dealer took car off market without informing me. Fortunately we called in and saved us 1 hr drive each way. Poor customer service.
16 of 16 people found this review helpful.
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Response from LA Auto X 1:

Good afternoon my name is John, i am a manager here at La Auto Exchange, i have spoken to my staff about professional communication, and follow through, i would like to apologize on behalf of all of us here, if i can be assistance in the future please don't hesitate to contact me thank you
Oct 16, 2017
Good
1 of 9 people found this review helpful.
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Oct 10, 2017
Cool reps
1 of 10 people found this review helpful.
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Oct 4, 2017
Guru9LBQQ
excellent
1 of 11 people found this review helpful.
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Sep 16, 2017
Not sure what happened I asked specifically for someone to call me about the vehicle but instead all I got was emails asking where I went and showing me different cars never received a call and now don't want one
19 of 22 people found this review helpful.
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Response from LA Auto X 1:

Good afternoon Emil, my name is John i am one of the mangers here at La Auto Exchange, we had a system glick, that was cause spam to be sent out with out the correct reponse, if has been fixed i know so time has passed, but if your still in the market for a vehicle please feel free to contact me, at anytime.
Sep 7, 2017
Awful, car had underside damage to exhaust and didn't have maintenance records for the car. Offered me 3 thousand dollars less than what my trade in was worth. Wouldn't even bother with the dealer again.
32 of 34 people found this review helpful.
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Response from LA Auto X 1:

Good afternoon Daniel,  my name is John i am on of the managers here at La Auto Exchange, majority of cars we get are from auction, so we would only have service records that are listed on Carfax, anything we do to the vehicle service we can always provide, as far as the value of the vehicle people tend to look at retail value and have to keep in mind we cant pay retail as we still usually have to do some work on the car, and sell it for retail.  feel free to contact me if i can further assist you.
Sep 1, 2017
Medina2706
They messaged me 20 min before my arrival that they still have my vehicle and I get there and it's sold
29 of 30 people found this review helpful.
Is this helpful? Yes | No

Response from LA Auto X 1:

Good afternoon Medina, my name is John i am one of the managers here at La Auto Exchange, we have since i have spoken and retained several staff members on follow through and professionalism, i know this doesn't help your experience, but i hope i can take a negative and use it to create some positive, if i can help with anything feel free to contact me thank you.
Aug 20, 2017
Hector is a great dealer. He was very transparent in all aspects of the deal and was a pleasure to work with him.
6 of 18 people found this review helpful.
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Aug 18, 2017
Called to inform dealer I was coming to look at the car. Car was in the very back of dealership, looked like it has never been washed, or cleaned. Inside was dirty and had food stains. It's clear why they have had this car listed for 250 days. I bought else where.
40 of 41 people found this review helpful.
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Aug 16, 2017
Melinda Storer
I was contacted quickly and my question was answered.
3 of 13 people found this review helpful.
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Aug 2, 2017
Very professional.
2 of 14 people found this review helpful.
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Jul 25, 2017
Very responsive .
2 of 13 people found this review helpful.
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Jul 18, 2017
Guru91FW6
they sent me an e mail but did not respond to my question regarding the price.
20 of 22 people found this review helpful.
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Jul 18, 2017
Rdhtami
I got an initial reply, but that was it. No one ever answered any of my questions or made an attempt to try and sell me a car.
22 of 23 people found this review helpful.
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Jun 21, 2017
Guru9TWS7
Great
2 of 19 people found this review helpful.
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Jun 19, 2017
Responded fast AAAA
2 of 17 people found this review helpful.
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Jun 6, 2017
Guru7D43
They were amazing! My sales guy, hector, and the manager, John, went above and beyond to help us and make sure that we left with a great vechivle and a great deal! Thank you LA AUTO EXCHANGE
8 of 26 people found this review helpful.
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May 31, 2017
The car listed on the website looked nothing like the car when I visited the car lot. I informed the salesman I would be coming and the car was not cleaned and extremely dirty. The car had messed up tint on the windows, a massive scuff mark on the trunk and a dent under a fog light. None of this was disclosed to me before my 1 hour car drive to check it out when I was told the car was clean and ready to view. The car had no business being on display and when I asked how long the car has been on the lot, I received 2 different answers from 2 different people. Not a good experience and will not be returning to this car lot.
77 of 80 people found this review helpful.
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May 2, 2017
Fermin Miller
They told me thst they had the car ready to test drive when i got to the desler the car wasnt there it was at the warehouse
50 of 53 people found this review helpful.
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Apr 5, 2017
coolmate24
Don't buy from them , cheap auction structural damage cars , most of the cars are dirty and smell awful Plus don't fall for their prices , they have a hidden dealership fee of $900 on top of whatever you buy from them . This is the first time in my life i have ever heard of $900 dealership fees , other then $50 document fee and $60 smog . Horrible customer service selling trash . Be Careful .
194 of 194 people found this review helpful.
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Apr 3, 2017
LewisAtTheLake
Overall this dealership was very responsive and offered information over and above what I was asking. The car was in a rear end collision and the dealership was unable to tell me if the car itself did the rear ending or was rear ended. To me that made the difference of not buying the car. If I could have had that answered I likely would have purchased the vehicle if it had been rear ended rather than front end damage. The pricing was fair for sure.
27 of 38 people found this review helpful.
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Apr 2, 2017
Good
3 of 36 people found this review helpful.
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Mar 14, 2017
Terrible, staff was unprofessional, had to wait 20 minutes to get attended. The sales rep that we dealt with was not as friendly and seemed like he didn't care. He also had a slight attitude and would not get off his phone. I don't think I ever saw this employee smile. Never going back to this dealership..
84 of 86 people found this review helpful.
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Mar 9, 2017
Prompt and courteous response
6 of 32 people found this review helpful.
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Mar 1, 2017
Amazing!
5 of 34 people found this review helpful.
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Feb 20, 2017
Salesman was pretty unprofessional, no detailed explanation, kept checking a phone, and unnecessary extra fee added on top of tax and registration fees - What is processing fee for? The car was okay but I was fairly disappointed of whole service there so ended up walking off.
72 of 74 people found this review helpful.
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Feb 1, 2017
Too many additional unnecessary fees added on top of the price of the vehicle. Make sure you ask for a senior sales rep, better knowledge and direct answer. Having tire issues already :( but car seems to be running great.
65 of 67 people found this review helpful.
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Jan 4, 2017
It was really easy to work with the guys there. I was on my way to Arizona, stopped by to check out a car. An hour and a half later was out of the dealership with my new car, and back on the road to AZ. Edward was my main helper, but Jonathan and I think Christian was his name helped too. They just worked as a good team. Nobody was pushy whatsoever.
18 of 36 people found this review helpful.
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Jan 3, 2017
Good
2 of 31 people found this review helpful.
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Dec 29, 2016
I commented that they were scam and unprofessional And now they want me to review my review They knew I was on my way to see a car two hours away and was not there and yet after I left they followed up with me to see if I wanted to see the car.
53 of 56 people found this review helpful.
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Dec 28, 2016
Went to this lot and sallesman was very unprofessional. We ended up just walking off the lot and leaving
59 of 60 people found this review helpful.
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Dec 24, 2016
jj646464
Said they were waiting for the car and would contact me. Never heard from them again.
50 of 51 people found this review helpful.
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Nov 24, 2016
Request menu says you want a carfax and it took a phone call to have them tell me where it was. That's fine except the menu request says "send a carfax" I think a carfax should be sent.
32 of 32 people found this review helpful.
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Nov 22, 2016
There was not enough staff to help out.. salesman did not know much about the cars, and was trying to quote prices way over the msrp.. I was very dissatisfied due to I was paying cash..
53 of 56 people found this review helpful.
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Nov 21, 2016
quick reply and update
7 of 24 people found this review helpful.
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