LA Auto X 1

821 S Glendora Ave
West Covina, CA 91790

Sales: (626) 788-9868

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2013 Volkswagen Beetle 2.5L PZEV Convertible Used Cars in West Covina, CA 91790

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All reviewers have been verified to have contacted this dealer – Learn More
Oct 30, 2017
STAY AWAY! AD is absolutely misleading..car was filthy, stained upholstery, not a CA car and HAD INDEED had an accident report. Both young men, Rory and Edward were simply not knowledgable nor understand the concept of customer service. I traveled well over 1.5 hrs out of my way for nothing. This kind of dealership is what gives used car sales a bad name! Disgusted
9 of 10 people found this review helpful.
Is this helpful? Yes | No
Oct 25, 2017
The sale representative helpful but there's NO negotiable price on the car. The ad said no accident but my husband (mechanic) can tell the back bumper was replaced. You don't replaced the whole bumper if it's minor scratches.
11 of 11 people found this review helpful.
Is this helpful? Yes | No
Oct 22, 2017
Yes, they were very nice, however due to the distance of over 500+miles l need to sell my car first..
2 of 5 people found this review helpful.
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Oct 20, 2017
GuruDSRB1
Booked test drive. Dealer took car off market without informing me. Fortunately we called in and saved us 1 hr drive each way. Poor customer service.
11 of 11 people found this review helpful.
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Oct 16, 2017
Good
0 of 8 people found this review helpful.
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Oct 10, 2017
Cool reps
0 of 8 people found this review helpful.
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Oct 4, 2017
Guru9LBQQ
excellent
0 of 8 people found this review helpful.
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Sep 16, 2017
Not sure what happened I asked specifically for someone to call me about the vehicle but instead all I got was emails asking where I went and showing me different cars never received a call and now don't want one
14 of 15 people found this review helpful.
Is this helpful? Yes | No
Sep 7, 2017
Awful, car had underside damage to exhaust and didn't have maintenance records for the car. Offered me 3 thousand dollars less than what my trade in was worth. Wouldn't even bother with the dealer again.
29 of 30 people found this review helpful.
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Sep 1, 2017
Medina2706
They messaged me 20 min before my arrival that they still have my vehicle and I get there and it's sold
25 of 25 people found this review helpful.
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Aug 20, 2017
Hector is a great dealer. He was very transparent in all aspects of the deal and was a pleasure to work with him.
6 of 18 people found this review helpful.
Is this helpful? Yes | No
Aug 18, 2017
Called to inform dealer I was coming to look at the car. Car was in the very back of dealership, looked like it has never been washed, or cleaned. Inside was dirty and had food stains. It's clear why they have had this car listed for 250 days. I bought else where.
32 of 32 people found this review helpful.
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Aug 16, 2017
Melinda Storer
I was contacted quickly and my question was answered.
2 of 12 people found this review helpful.
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Aug 2, 2017
Very professional.
1 of 13 people found this review helpful.
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Jul 25, 2017
Very responsive .
1 of 12 people found this review helpful.
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Jul 18, 2017
Guru91FW6
they sent me an e mail but did not respond to my question regarding the price.
17 of 19 people found this review helpful.
Is this helpful? Yes | No
Jul 18, 2017
Rdhtami
I got an initial reply, but that was it. No one ever answered any of my questions or made an attempt to try and sell me a car.
20 of 21 people found this review helpful.
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Jun 21, 2017
Guru9TWS7
Great
1 of 18 people found this review helpful.
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Jun 19, 2017
Responded fast AAAA
1 of 16 people found this review helpful.
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Jun 6, 2017
Guru7D43
They were amazing! My sales guy, hector, and the manager, John, went above and beyond to help us and make sure that we left with a great vechivle and a great deal! Thank you LA AUTO EXCHANGE
7 of 24 people found this review helpful.
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May 31, 2017
The car listed on the website looked nothing like the car when I visited the car lot. I informed the salesman I would be coming and the car was not cleaned and extremely dirty. The car had messed up tint on the windows, a massive scuff mark on the trunk and a dent under a fog light. None of this was disclosed to me before my 1 hour car drive to check it out when I was told the car was clean and ready to view. The car had no business being on display and when I asked how long the car has been on the lot, I received 2 different answers from 2 different people. Not a good experience and will not be returning to this car lot.
72 of 75 people found this review helpful.
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May 2, 2017
Fermin Miller
They told me thst they had the car ready to test drive when i got to the desler the car wasnt there it was at the warehouse
48 of 50 people found this review helpful.
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Apr 5, 2017
coolmate24
Don't buy from them , cheap auction structural damage cars , most of the cars are dirty and smell awful Plus don't fall for their prices , they have a hidden dealership fee of $900 on top of whatever you buy from them . This is the first time in my life i have ever heard of $900 dealership fees , other then $50 document fee and $60 smog . Horrible customer service selling trash . Be Careful .
186 of 186 people found this review helpful.
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Apr 3, 2017
LewisAtTheLake
Overall this dealership was very responsive and offered information over and above what I was asking. The car was in a rear end collision and the dealership was unable to tell me if the car itself did the rear ending or was rear ended. To me that made the difference of not buying the car. If I could have had that answered I likely would have purchased the vehicle if it had been rear ended rather than front end damage. The pricing was fair for sure.
26 of 37 people found this review helpful.
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Apr 2, 2017
Good
2 of 35 people found this review helpful.
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Mar 14, 2017
Terrible, staff was unprofessional, had to wait 20 minutes to get attended. The sales rep that we dealt with was not as friendly and seemed like he didn't care. He also had a slight attitude and would not get off his phone. I don't think I ever saw this employee smile. Never going back to this dealership..
80 of 82 people found this review helpful.
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Mar 9, 2017
Prompt and courteous response
5 of 31 people found this review helpful.
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Mar 1, 2017
Amazing!
4 of 32 people found this review helpful.
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Feb 20, 2017
Salesman was pretty unprofessional, no detailed explanation, kept checking a phone, and unnecessary extra fee added on top of tax and registration fees - What is processing fee for? The car was okay but I was fairly disappointed of whole service there so ended up walking off.
69 of 71 people found this review helpful.
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Feb 1, 2017
Too many additional unnecessary fees added on top of the price of the vehicle. Make sure you ask for a senior sales rep, better knowledge and direct answer. Having tire issues already :( but car seems to be running great.
61 of 63 people found this review helpful.
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Jan 4, 2017
It was really easy to work with the guys there. I was on my way to Arizona, stopped by to check out a car. An hour and a half later was out of the dealership with my new car, and back on the road to AZ. Edward was my main helper, but Jonathan and I think Christian was his name helped too. They just worked as a good team. Nobody was pushy whatsoever.
17 of 35 people found this review helpful.
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Jan 3, 2017
Good
1 of 29 people found this review helpful.
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Dec 29, 2016
I commented that they were scam and unprofessional And now they want me to review my review They knew I was on my way to see a car two hours away and was not there and yet after I left they followed up with me to see if I wanted to see the car.
51 of 54 people found this review helpful.
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Dec 28, 2016
Went to this lot and sallesman was very unprofessional. We ended up just walking off the lot and leaving
57 of 58 people found this review helpful.
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Dec 24, 2016
jj646464
Said they were waiting for the car and would contact me. Never heard from them again.
49 of 50 people found this review helpful.
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Nov 24, 2016
Request menu says you want a carfax and it took a phone call to have them tell me where it was. That's fine except the menu request says "send a carfax" I think a carfax should be sent.
31 of 31 people found this review helpful.
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Nov 22, 2016
There was not enough staff to help out.. salesman did not know much about the cars, and was trying to quote prices way over the msrp.. I was very dissatisfied due to I was paying cash..
51 of 54 people found this review helpful.
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Nov 21, 2016
quick reply and update
6 of 23 people found this review helpful.
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