Koons Tysons Chrysler Dodge Jeep Ram

They advertise they will give you up to 125% trade in value per the KBB but the catch is they won't. They lowball you on the trade in.

Car was priced OK, not great. They tried to lowball my trade-in by around $3000. Their offer wasn't even close to KBB, and they put on their website that they offer up to 125% KBB fair value. My car was in great condition as well with no work needed to be done for resale. They changed their offer after I was getting ready to leave. (offered 5,200 at first, then 7,800 later: Currently selling the car I traded in for 11,977). I bought the car, but once I got it home I noticed they left off a lug nut on both back tires (I am pretty sure it's where there was a wheel lock). I called 4 times this week to get the lug nuts sent to me. I would always be sent to different voice mails. I left messages each time and have yet to get a phone call back. Not really friendly staff, guess it's just not what I'm used to. Like I said, I did buy the car, not because of the experience I had, but because I knew what I was looking for and they happened to have it in good condition. Overall, I would not recommend this dealership for a customer looking to trade in a vehicle for another. I would also give this dealership a very poor rating in communication after a sale. The overall experience was not that great, but I did get a good car.

very unfriendly. will tell you anything to get you to their dealership. prices too high and no negotiating.

Responsive and overall Great Customer Service, I live over 500 miles away and I dealt with Laura Hall over the phone. She really went out of her way to ensure that the vehicle I was looking for was still available and did a personal check to share the exact condition of the car with me. Very good first impression.

My experience in koons tysons was excellent, they have a great costumer services,

great dealer!

Thanks Mike for your hard work to get me the car that I wanted!!! I can't be any happier with my over all experience. You didn't just sold me the car you made a customer for life! Anybody who wants an excellent deal on the next car ask for Mike.

The salesman informed me that there was no negotiating on used car prices. Even when I said I wanted to have a mechanic check the car and then discuss anything wrong with it, he reiterated "no negotiation". At least I could write them off the search list.

Received an initial response, but the communication has been poor ever since. They are about to lose a sale from a buyer who is ready to purchase immediately.

The guys were very professional. No wasted time. The car we were interested in was waiting at the entrance for a test drive. Financing was a breeze for my son, a first time buyer. I co-signed on his loan and we were out in 2 hours.

Manager is poor in dealing with customers needs but full of herself.

I drove over an hour because they said they could meet my monthly payments, but after getting there they didn't hold up their end. Was not very happy

Prompt response to my request for info

Salesman very dishonest & tried to sell me the the jeep almost five thousand dollars more than what it was worth. I never would wanna do business with them again!!!

They were great to deal with in buying the car both the sales rep and the financial rep. I am still waiting to see if they will be 100% - after the purchase, they gave me only one key on a car with only 10k miles - almost new. I am hoping they will prove to be the dealer I believe they are and provide me with all standard equipment on the car, which would include the key.

I set up an appointment with a sales person to see and test drive a vehicle that was listed on your and the dealer website; however, when I drove 30 miles the next day to the dealership, the vehicle was already sold. The vehicle was listed on the site but had been sold. I drove 60 miles round trip for nothing; wasted time and gas. I will not pursue this route again.

AWESOME! I Love my Z!

Terrible dealership!!! Dishonest!!! Customer service does mean a thing to them. Unwilling to assist a consumer after purchase. Used vehicles are not inspected well leaving the burden on consumer to take care of. Would nit recommend this dealership to anyone!!!""

Nader answered fast by both email and phone.

The dealer responded promptly and we scheduled an appointment, but when we arrived no one in the new car showroom or at the SWITCHBOARD had heard of the GSM or the salesman that had contacted us. They kept trying to drag us to new cars. Annoying thing # 1. Annoying thing #2? There were several pieces of aftermarket equipment on the car we wanted to PURCHASE - cheap stuff that was sticky taped on, but they refused to remove it, saying it would damage the paint. Although we agreed to buy the car we had to walk. We later got an email saying they changed their mind and would remove it, but it was too late and we had bought a NEW chevy from another dealership. I would give 5 stars to our salesman Joe tho' - he was personable and did TRY to help us. At least there was that.