Keyes European Mercedes-Benz

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5400 Van Nuys Blvd, Van Nuys, CA 91401

Sales: (800) 577-8320

Service: (800) 579-6591

Today 8:30am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
May 6, 2017
It was a good experience, Johnny was great, made the deal happen and in a timely manner!
0 of 1 people found this review helpful.
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Apr 27, 2017
Made an appointment to test drive the car. Drove from San Diego to Van Nuys. Agreed to pay the advertised price. Wrote a down payment check. Dealer accepted the payment and ran credit. Dealer refused to sell the car at the advertised price. Dealer told me they had a higher offer on the car. Gave me an opportunity to pay five thousand dollars more for the car. General Manager of the dealership explained that this is common practice at Keyes dealerships. I took my check and my excellent credit and walked.
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Apr 15, 2017
Nick was fantastic, Great service , great finance department. Very smooth purchase. Would recommend to everyone.
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Apr 3, 2017
Dealer answered all my questions and was polite
0 of 1 people found this review helpful.
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Mar 29, 2017
Victoria_4784
Excellent customer service
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Mar 20, 2017
Kangoo_1282
Did not do what was promised after buying the car. They said pop out all dents but did not. Also they have add on moneys like touch ups after making deals. I talk to salesman about wheel scrapes and give him proof (took a picture) that it's there before I bought the car. He did nothing. They give checklist of what they check before selling certified cars but some are false especially dings/dents/ wheel scratches. Don't come to this dealer.
2 of 2 people found this review helpful.
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Mar 14, 2017
I had to go to the dealer twice, the fist time they said the car was sold, later the same day, they call to tell me that the car was available again. Besides that, everything was okay. Good customer service.
0 of 1 people found this review helpful.
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Mar 11, 2017
Great experience and done in my timeframe.
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Feb 27, 2017
As soon as you walk in, 6ou feel the atsmoshpehre to be very hostile and everyone is beyond busy. Rather than taking to time to get to know their customers (after driving 6hrs to see a COP vehicle they have) they juggled 2 separate deals in between. This place felt like a shark tank. Everyone just want to make their sale. Period.
3 of 3 people found this review helpful.
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Feb 14, 2017
After contacting them multiple times talking to sales people and sales managers they are terrible they would not sell the car at the price they were asking just because I was out of state after I was willing to fly there and buy it
1 of 1 people found this review helpful.
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Feb 11, 2017
Pretty good respond.
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Feb 11, 2017
Envoy_1645
Very nice dealership with friendly staff. Our salesperson meet us at the door and welcomed us in like family. Very smooth sale.
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Feb 3, 2017
Honest and professional.
0 of 1 people found this review helpful.
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Jan 21, 2017
Jerry was a great salesperson.
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Jan 19, 2017
I contacted this dealer because the price was not listed. The dealer contacted me back quickly and politely. It ended up being too high priced.
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Dec 22, 2016
Timing did not work out. Salesperson, Naz, positive, helpful.
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Dec 7, 2016
mgershick
Excellent customer care.
0 of 1 people found this review helpful.
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Dec 2, 2016
ZLafamilia
Highly interested in buying this car and dealer said I can't buy it. And that the price wasn't good for me because I'm out of Chicago. Don't understand why you would turn away business
2 of 3 people found this review helpful.
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Nov 15, 2016
Very quick respond very good internet manager
1 of 1 people found this review helpful.
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Oct 12, 2016
Really good service thank you shabaz khan
1 of 1 people found this review helpful.
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Response from Keyes European Mercedes-Benz:

Carlos,

Thank you so much for the review. We couldn't be who we are and without customers like yourself to serve. So again thank you and if there is every something we can do please let us know.

Be sure to check out our Facebook and Instagram for service specials for when the time is right. You can find us here: www.facebook.com/keyesmercedes and www.instagram.com/keyesmercedes.

Enjoy!
Bernard Durazo
Marketing Director
Keyes European
T: 818-461-3855
Oct 8, 2016
Internet Sales Manager Davit was very helpful and informative. Unfortunately, the car we were interested in could not be started. We test drove something like the one we came to see, so learned something.
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Response from Keyes European Mercedes-Benz:

Randall,

I'm so sorry to hear we couldn't get the vehicle to run. I can tell you had you been interested in or not we would have certainly replaced the battery and/or ensure it to the highest degree. That being said, if you are still interested please let me or Davit know what we can do to assist you.

All the very best and thank you for leaving the 4 star review.

Cheers,
Bernard Durazo
Marketing Director
Keyes European
T: 818-461-3855
Aug 26, 2016
Very good follow up. Nice sales person
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Response from Keyes European Mercedes-Benz:

David,

Thank you for the review. We are always glad to hear we met your expectations! If there is ever anything else we can do please let me know.

All the very best,
Bernard Durazo
Marketing Director
Keyes European
T: 818-461-3855
Aug 16, 2016
no follow up email once offer made
1 of 1 people found this review helpful.
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Response from Keyes European Mercedes-Benz:

Cam,

I'm really sorry to hear we dropped the ball after your offer. And for not getting back to you at the time to address your concerns. Are you still considering doing something? I would be happy to assist you if you are. You can reach me at the number below:

Bernard Durazo
Marketing Director
Keyes European
T: 818-461-3855
Jul 2, 2016
Very responsive .. what a selection!
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Response from Keyes European Mercedes-Benz:

Pat,

What a review! What can I say, thank you thank you thank you! If there is anything else we can do please let us know.

Thank you again and be sure to check us out via: Facebook for our special service offers. You can find us at: www.facebook.com/keyesmercedes

Cheers,
Bernard Durazo
Marketing Director
Keyes European
T: 818-461-3855
Jun 1, 2016
HORRIBLE......RIP OFF.........they wanted to sell us $800 more on their exterior/interior package detail, that was "already on the car" and we told them we wouldn't buy it, then they said "there was nothing they could do, it was already on the car" so they wouldn't take the $800 off. This was only disclosed when we were seeing the financial bill! Not during sales.....3 times we told the salesman we were not going to pay for it, and after the sales manager came over and again said It's Keyes policy to put this on the cars and there was nothing they could do about it. WE WALKED OUT!!!! DID NOT BUY A CAR FROM THEM, AND WILL NEVER GO THERE AGAIN!
10 of 10 people found this review helpful.
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Response from Keyes European Mercedes-Benz:

Barbara,

I'm really sorry to hear about your experience and I understand how you feel about the added product. We simple add our finishing touch so that you as the owner can ensure you get the best of the best when it comes to our vehicles we sell.

I hope you found the vehicle you were looking for. If you are still in search I'd be happy to go over options with you.

Cheers,
Bernard Durazo
Marketing Director
Keyes European
T: 818-461-3855
May 29, 2016
Very helpful. Really wanted to make the sale but couldn't come down enough to my liking. Understandable though.
1 of 1 people found this review helpful.
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May 11, 2016
great service
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May 8, 2016
He is honest
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Apr 27, 2016
Very responsive. Sent me all the information on vehicle that I requested.
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Apr 24, 2016
AlvinChea1
5
They have been GREAT! Hands on, thoughtful and proactive. Two thumbs WAAAAY up.
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Apr 20, 2016
Salesman's named Shabas showed vehicle; I bought the vehicle but price went up to 37k plus. Promised to send spare key + key chain + owner's manual + GPS module by mail -- but have NOT RECEIVED IT after almost 2 weeks now. My follow up calls to dealership are (I believed) being ignored and being passed from one department to the other. After sales service almost does not exist. And they brag about being a number one dealership and getting awards for it. I guess it had gone into their heads . . . . We're looking for another MB for my daughter - but would definitely WILL NOT go to this (Keyes) dealership.
6 of 6 people found this review helpful.
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Apr 19, 2016
They would check in and then be aloof to the requests I made for specific inspection info.
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Apr 5, 2016
Great
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Apr 1, 2016
Excellent
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Mar 27, 2016
Very nice salesperson. Didn't give me as much for my trade in as I wanted. Charges $750 for coating to be put on your car which is not negotiable. All in all a good experience.
1 of 1 people found this review helpful.
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Mar 11, 2016
dallasjoejr
didn't walk out with a car but they had good service
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Feb 15, 2016
No response on first inquiry quick response on second with good follow up
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Dec 1, 2015
Excellent at every step. Respectful. Courteous. Negotiated fairly and I got a great price for a great car. Super happy.
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Nov 3, 2015
Very helpful and willing to work with you.
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Oct 5, 2015
Dealer was very professional and contacted me quickly. Also continued with follow up calls.
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Aug 26, 2015
Thanks Jerry!
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Aug 25, 2015
1988_Conquest
They contacted me quickly.
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Jun 19, 2015
it has been good :)
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Read 19 old reviews
Apr 26, 2015
I looked at 3 cars here the one I really wanted was a blue E350 Cab they would not drop the price from 36k. So I bought another E350 Cab for a good price from their competitor however I really wanted the Blue one. After I bought mine a week later they dropped the price from 36k to 34k now its even lower and still on the lot. I did like my sellsman Edmond and the dealership, wish I could have bought my car here
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Apr 2, 2015
My experience was one of the best buying experience I have had.
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Feb 23, 2015
Horrible experience. Poor communication from the very beginning, making me wait days for a return call or message. Then after 5 days, of back and forth messages/phone calls with different sales personnel, I was informed they wouldn't sell me the vehicle because I lived out of state. Good job on acquiring a loyal Mercedes Benz customer. That's sarcasm.
1 of 1 people found this review helpful.
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Feb 14, 2015
All the staffs (Mitch, Jerome and Gabe) were very helpful and friendly. Thank you much for all of your help!!!!!
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Feb 4, 2015
good experience
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Feb 1, 2015
very fast respond, thsnks jerom nalbandian
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Dec 30, 2014
I was contacted immediately by three individuals all clearly working together on the same team. I requested additional information and photos which were provided quickly. They were all very courteous and professional. I would recommend dealing with them.
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Dec 4, 2014
They treat you like crap unless you are buying a $100,000 car. I would never go back there!
1 of 1 people found this review helpful.
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Sep 16, 2014
Responded quickly.
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Aug 29, 2014
Good services
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Aug 28, 2014
I was pleased with the service I received at Keys European. Greg my Sales Manager was paramount to the completion of my transaction. The Credit department went out of their way to make sure that I was approved, even after being out of bankruptcy only one week. Thanks to the Accounting Staff and to Greg. I sincerely appreciate your help.
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Aug 6, 2014
they are in a protected market area, don't bother buying from them unless you are in that area. they never told me if the area means same zip code or state or what.
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Jul 31, 2014
I had a excellent experience with Keys European. No hassale, stress free environment, and staff went out of their way to find a answer even if they didn't know it.
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Jul 3, 2014
Very professional.
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Mar 26, 2014
Good job
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Mar 24, 2014
They gave me better rate vs capital one bank
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Jan 3, 2013
Best Price
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Aug 18, 2012
Great service, unfortunately I preferred black color.
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Jun 5, 2011
Did not give me a good deal.
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