Fletcher Jones Motorcars

The communication was very good and informative. I am still looking for the car I need.

"Excellent"!

Cars usually are above average condition. But, Sale Reps are hard to reach and not attentive.

Good

Very responsive.

Great the people were great friendly very attentive and polite

Not proper behavior , I recieved many email that they have memorial day sale and after I went there and asked for that i recieved weird answers . Basically I don't believe they are not that much trust worthy .

They did a great job of follow up.

Excellent service even though we could come to an agreement on a price i still enjoyed the service i received.

FLMB - upfront and direct. Representative was respectful, informative, quick to respond, and great personality. Vehicle was clean and ready for me when I arrived. I am so happy with my GLK 350!

3 stars since I have not visited yet. Communication has been efficient and knowledgeable!

All good like price and car

Very professional and courteous

Awesome experience, love my new car! Ask for Josh or Peyton- super nice, non-pushy guys!

Very efficient, willing to work with me on cost and transport.

Very nice .. have 85% if car I want.. just priced way too high ( for my interest) as these cars are plummeting down as the GLC is being highly promoted over the GLA as bigger and more comfort and there is a glut of off lease GLAs coming off lease.. which is what I want. As I like small and gas mileage of the GLA

Awesome experience the people at fletcher jones are extremely nice and patient. I ended up buying the car which I LOVE. Rich, Joey and Brian made it an amaizing experience. They were such a big help especially Rich.

The staff at Fletcher Jones is outstanding, I hope to purchase a car from them in the near future.

Excellent

Excellent

They are the best . Kind, polit, curt IOU’s and honest . No games or car sales tricks. Contacted them one day .. got the asked manager reply second .. Bought my car on Saturday .. they dropped it in front of my house two days later . Good Job Fletcher Motorcars’ Team ♥️

Yes very well

Quick response and easy to deal with. I bought this car from them

Simply excellence Profesional

Excellent

Great and informative

Fletcher Jones Mercedes' sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on CarGurus.com and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the CarGurus listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions – which included “Is this car a Certified Pre-Owned?” He responded “Yes, it is.” Later that day, we exchanged multiple text messages, where instead of quoting me a price he asked “make an offer.” So I responded with screen shots from CarGurus, with their recommended market price and the sales person responded, “I think thats [sic] a fair price point.” And then I asked more detail about the Certified Pre- Owned warranty, and he responded that it’s good for 5 years, unlimited miles. We arranged to meet at the dealership the next day. Surprise; when we arrived, the sales person I communicated with was not there so we were handed off to someone else. After we took the test drive, the new sales person apologized and said that he was mistaken, that the car is not Certified Pre-Owned because it is subject to the Takata air bag recall. Then we headed up to his office to discuss, and he quoted me a base price on the car that was $5,000 more than the price the original sales person had agreed to! I immediately interrupted him and explained that the original sales person had accepted a much lower price, and that he must be mistaken. I showed him the text messages as proof and he then left to consult with sales management. About 5 minutes later, he returned to the room with a manager who said that only he (the manager) was authorized to make a deal on pricing, and that they could only sell the car at the higher price. This whole experience feels like sales tactics from the 80s! The dealership lured me to Newport Beach. They confirmed (via phone and text) that the car was Certified Pre-Owned. They agreed (in writing via text) to a price that they did not honor when I came to the dealership. I wasted a lot of time because the dealership is an hour and a half drive from my home. These deceptive practices are not acceptable, I recommend that you take your business somewhere else!!!

We had a great experience with Fred in sales and would recommend coming here for customized cars

Very responsive and professional

Eric Rosental has provided great follow up

Replied Immediately and followed up after words....

great and prompt service.

Good experience, good service. Bought car from dealer.

Kind, professional, and helpful. Thank you.

Typical car salesmen. They totally undervalue the trade in vehicle and overpriced their vehicles. Then, after a fey weeks, the start lowering the price of their vehicles -since np one in the right mind would pay that- and try to tell the customer that it has been discounted by X among of dollars. IT IS SO INSULTING. One would expect that from a used car lot but not a "prestige" dealer as they claim they are.

Great service, and communication!

I was in Colorado while trying to purchase this car. Christine Did everything she could to help make this purchase possible.

Great quick response, answered questions promptly.

They were professional and very supportive

Very fast reply and answered all my questions.

Quick and courteous response. They also contacted me, when the car sold, with other options

Very responsive

Great. Got the information in a timely manner. But I was not sure about the color. Great price. Low miles. But considering other options. Will keep them in mind if a car comes available I desire.

Tevor was professional and delivered a 5 star presentation. I would definitely go there again!

The x5 was sold. But thx u charles for giving a great deal on a 2017 Mercedes GLC300 4 MATIC.

I was very impressed with the speed in with Fletcher Jones Motorcars contacted us and their willingness to work with us to put us in the car of our choice. I worked with Joey Gulo and he was fantastic...very customer oriented and helpful in every way. I would highly recommend him to my friends and family. That's saying a lot! My wife and I fly into John Wayne airport this Thursday to pick-up our car and Joey has offered to pick us up which is beyond helpful. So far this is the best car buying experience we've had and we are grateful for the help we have received so far. I cannot recommend this dealership any higher.

The vehicle was sold but they still email, text and call me to visit. The sales guy could't find the car in the lot and said probably it was sold yesterday, and the system was not updated yet. I drove 50 miles back and forth, and they still owe me an apology. Very disappointed at this so called the largest MB dealer.

Was told the car was available and when I went in for my scheduled appointment the car was not there. The car supposedly had sold 3 days prior to my visit but I was not contacted at all in regard to its status. It was emphasized to them that the interest was only in that car and to advise me if it had been sold before I was able to make my appointment, after all it was a two hour drive. The people who I were talking to did not even speak with me in regard to the car and I was pushed off on someone whom I had not previously arranged communication with. The whole experience was very Shady and it leads me to believe the car was a lost lead.

Purchased my S550 and they worked it out on my schedule and timeline. Eric Gastineau was a great pleasure to work with. His commitment to make a deal happen and deliver my vehicle was priority. Thank You Eric and your team at Fletcher Jones!

Was good except I didn't know this car was not in Washington state. Plus I was looking for the 2017 model. But I did find another car in my area that met my needs. Thank you

Eric Rosenthal returned my call and kept in contact via email...

Quick responding but they didn't want to give out the quote over the phone. Must be in person.

Not a good experience. Felt like they were doing me a favor just to speak with me. After extensive email contact, I went in for a scheduled appointment. I arrived but they couldn't find the car. Not good. Bought elsewhere.

Excellent Service!

Great follow-up, we are not ready to buy.

Outstanding customer service

Outstanding communication with salesman. Eric Rosenrhal

Followed up accordingly to my inquiry

Took long to respond

I contacted Fletcher as I was in the market for a MB CLS550 and they advertised a vehicle without pricing (which is frustrating) so I emailed. Fast response; both emailed and phoned but the problem is they priced the car at the highest end of the range. Having searched for the past 4 months, I was aware of fair pricing for this condition vehicle. 5 stars for response, 1 star for pricing ...3 star score. Use your judgement here

The team Fletcher Jones were extremely responsive and professional and provided a fantastic service to have me driving the car home on the same day.

Excellent

Awesome dealership. Awesome people

Very good experience

I submitted an application and was told that I would be contacted within 24 to 48 hours once my credit application was reviewed...well needless to say a few days went by and I called to check the status only to find out that the car had been sold and all I had was an inquiry to show for it. I think that the situation should have been handled differently.

Great!

This is a top class outfit. Lots of help and follow up. I am looking for a 2014 model and they have the 2013 otherwise we would have gone further. Eric was really helpful and straight, which I liked.