Fletcher Jones Motorcars

3300 Jamboree Rd, Newport Beach, CA 92660 - Map & Directions

Sales: (949) 438-4538

Service: (949) 718-3200

Today 8:30am - 8:00pm
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Featured Listings
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2016 Honda Accord Touring Used Cars in Newport Beach, CA 92660

Great Deal
$3,195 BELOW
Instant Market Value of $31,083

Price: $27,888

Mileage: 10,975

Location: Newport Beach, CA 92660

Average time on market: 28 days Certified Pre-Owned: No Transmission: Automatic Color: White Orchid Pearl Description: Used 2016 Honda Accord Touring for sale - $27,888, 10,975 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/10/25/00/56/2013_mercedes-benz_e-class-pic-2881827283573159039-152x114.jpeg

2013 Mercedes-Benz E-Class E350 Sport Used Cars in Newport Beach, CA 92660

Good Deal
$1,521 BELOW
Instant Market Value of $31,409

Price: $29,888

Mileage: 23,492

Location: Newport Beach, CA 92660

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Diamond Silver Metallic Description: Used 2013 Mercedes-Benz E-Class E350 Sport for sale - $29,888, 23,492 miles with Sport Package, Premium 1 Package, Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/11/14/12/29/2013_rolls-royce_ghost-pic-7847561608566970059-152x114.jpeg

2013 Rolls-Royce Ghost Sedan Used Cars in Newport Beach, CA 92660

Fair Deal
$8,435 BELOW
Instant Market Value of $178,323

Price: $169,888

Mileage: 11,527

Location: Newport Beach, CA 92660

Certified Pre-Owned: No Transmission: Automatic Color: Blue Description: Used 2013 Rolls-Royce Ghost Sedan for sale - $169,888, 11,527 miles with Navigation System, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2016/11/26/20/42/2013_mercedes-benz_c-class-pic-3724910205912201044-152x114.jpeg

2013 Mercedes-Benz C-Class C63 AMG Coupe Used Cars in Newport Beach, CA 92660

Fair Deal
$1,572 BELOW
Instant Market Value of $48,460

Price: $46,888

Mileage: 25,916

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Mars Red Description: Used 2013 Mercedes-Benz C-Class C63 AMG Coupe for sale - $46,888, 25,916 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels, Multimedia Package
https://static.cargurus.com/images/forsale/2016/10/15/00/54/2014_mercedes-benz_e-class-pic-4127520295541952406-152x114.jpeg

2014 Mercedes-Benz E-Class E350 Sport Used Cars in Newport Beach, CA 92660

Fair Deal
$1,316 BELOW
Instant Market Value of $32,204

Price: $30,888

Mileage: 40,713

Location: Newport Beach, CA 92660

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: Automatic Color: Iridium Silver Metallic Description: Used 2014 Mercedes-Benz E-Class E350 Sport for sale - $30,888, 40,713 miles with Premium 1 Package, Sport Package, Bluetooth, Sunroof/Moonroof, Light Package
https://static.cargurus.com/images/forsale/2016/10/31/21/43/2015_mercedes-benz_gl-class-pic-8693194517847173587-152x114.jpeg

2015 Mercedes-Benz GL-Class GL550 Used Cars in Newport Beach, CA 92660

Fair Deal
$1,365 BELOW
Instant Market Value of $70,253

Price: $68,888

Mileage: 29,069

Location: Newport Beach, CA 92660

Average time on market: 51 days Certified Pre-Owned: Yes Transmission: Automatic Color: Diamond White Metallic Description: Used 2015 Mercedes-Benz GL-Class GL550 for sale - $68,888, 29,069 miles with Leather Seats, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2016/11/15/03/04/2014_mercedes-benz_slk-class-pic-1399605216781706999-152x114.jpeg

2014 Mercedes-Benz SLK-Class SLK250 Used Cars in Newport Beach, CA 92660

Fair Deal
$677 BELOW
Instant Market Value of $38,565

Price: $37,888

Mileage: 8,767

Location: Newport Beach, CA 92660

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2014 Mercedes-Benz SLK-Class SLK250 for sale - $37,888, 8,767 miles with Bluetooth, Sunroof/Moonroof, Multimedia Package, Light Package, Premium Package
https://static.cargurus.com/images/forsale/2016/11/16/18/28/2015_mercedes-benz_s-class_coupe-pic-2569004797660153799-152x114.jpeg

2015 Mercedes-Benz S-Class Coupe S63 AMG 4MATIC Used Cars in Newport Beach, CA 92660

Fair Deal
$2,261 BELOW
Instant Market Value of $137,149

Price: $134,888

Mileage: 10,859

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2015 Mercedes-Benz S-Class Coupe S63 AMG 4MATIC for sale - $134,888, 10,859 miles with Bluetooth, Leather Seats, Driver Assistance Package, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2016/11/18/23/53/2014_porsche_cayman-pic-4797168860267194285-152x114.jpeg

2014 Porsche Cayman S Used Cars in Newport Beach, CA 92660

Fair Deal
$619 BELOW
Instant Market Value of $56,507

Price: $55,888

Mileage: 23,423

Location: Newport Beach, CA 92660

Average time on market: 49 days Certified Pre-Owned: No Transmission: Automatic Color: Agate Gray Metallic Description: Used 2014 Porsche Cayman S for sale - $55,888, 23,423 miles with Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2016/10/14/22/08/2017_mercedes-benz_s-class_coupe-pic-3261561061046478929-152x114.jpeg

2017 Mercedes-Benz S-Class Coupe S550 Cabriolet Used Cars in Newport Beach, CA 92660

Fair Deal
$1,325 BELOW
Instant Market Value of $151,213

Price: $149,888

Mileage: 335

Location: Newport Beach, CA 92660

Certified Pre-Owned: No Transmission: Automatic Color: Designo Diamond White Metallic Description: Used 2017 Mercedes-Benz S-Class Coupe S550 Cabriolet for sale - $149,888, 335 miles with Sport Package, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Premium Package, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2016/10/27/00/46/2015_mercedes-benz_s-class-pic-8072580102682308294-152x114.jpeg

2015 Mercedes-Benz S-Class S550 Used Cars in Newport Beach, CA 92660

Fair Deal
$222 ABOVE
Instant Market Value of $68,666

Price: $68,888

Mileage: 45,865

Location: Newport Beach, CA 92660

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2015 Mercedes-Benz S-Class S550 for sale - $68,888, 45,865 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Bluetooth, Premium 1 Package, Backup Camera, Comfort Package
https://static.cargurus.com/images/forsale/2016/11/05/00/58/2014_mercedes-benz_s-class-pic-2720853601160162058-152x114.jpeg

2014 Mercedes-Benz S-Class S550 Used Cars in Newport Beach, CA 92660

Fair Deal
$250 ABOVE
Instant Market Value of $66,638

Price: $66,888

Mileage: 43,108

Location: Newport Beach, CA 92660

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2014 Mercedes-Benz S-Class S550 for sale - $66,888, 43,108 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Premium 1 Package, Bluetooth, Backup Camera, Premium Package, Comfort Package
https://static.cargurus.com/images/forsale/2016/10/12/16/08/2013_mercedes-benz_c-class-pic-2441199264197348833-152x114.jpeg

2013 Mercedes-Benz C-Class C250 Sport Used Cars in Newport Beach, CA 92660

Fair Deal
$127 ABOVE
Instant Market Value of $21,761

Price: $21,888

Mileage: 42,363

Location: Newport Beach, CA 92660

Average time on market: 24 days Certified Pre-Owned: Yes Transmission: Automatic Color: Steel Grey Metallic Description: Used 2013 Mercedes-Benz C-Class C250 Sport for sale - $21,888, 42,363 miles with Premium 1 Package, Bluetooth, Sport Package, Sunroof/Moonroof, Aluminum Wheels
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2012 Mercedes-Benz E-Class E350 Sport Used Cars in Newport Beach, CA 92660

Fair Deal
$214 BELOW
Instant Market Value of $25,102

Price: $24,888

Mileage: 45,101

Location: Newport Beach, CA 92660

Average time on market: 32 days Certified Pre-Owned: No Transmission: Automatic Color: Steel Grey Metallic Description: Used 2012 Mercedes-Benz E-Class E350 Sport for sale - $24,888, 45,101 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2016/10/26/13/50/2014_mercedes-benz_m-class-pic-3364870025019237897-152x114.jpeg

2014 Mercedes-Benz M-Class ML350 Used Cars in Newport Beach, CA 92660

Fair Deal
$430 ABOVE
Instant Market Value of $38,458

Price: $38,888

Mileage: 32,902

Location: Newport Beach, CA 92660

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2014 Mercedes-Benz M-Class ML350 for sale - $38,888, 32,902 miles with Bluetooth, Sunroof/Moonroof
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Nov 30, 2016
Not a good experience. Felt like they were doing me a favor just to speak with me. After extensive email contact, I went in for a scheduled appointment. I arrived but they couldn't find the car. Not good. Bought elsewhere.
Is this review helpful? Yes | No
Nov 20, 2016
Excellent Service!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Martina,

We appreciate your feedback. We strive to provide top-notch luxury service to all our guests. As always, please do not hesitate to reach out if you need further assistance with anything.

Thank you,

Heather Lewis
Client Care Manager
Nov 17, 2016
mattmcinally
Great follow-up, we are not ready to buy.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Matt,

Thank you for providing your feedback and keeping us in mind. When you are ready to choose a vehicle, we will be ready to assist.  Please feel free to reach out if we can answer any questions or schedule a VIP reservation for a test drive and product demonstration.

Best,

Heather Lewis
Client Care Manager
Nov 3, 2016
Outstanding customer service
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

I am happy to hear that our team could deliver outstanding customer service for you. Thank you for your kind feedback. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Nov 2, 2016
Outstanding communication with salesman. Eric Rosenrhal
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for taking the time to share your feedback about Eric. We are very fortunate to have outstanding associates on our team. Please let us know if you we can be of any further assistance. -Heather Lewis, Client Care Manager
Nov 1, 2016
Followed up accordingly to my inquiry
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback. We strive to deliver only exceptional service, so I am pleased to hear that our team followed up accordingly. -Heather Lewis, Client Care Manager
Oct 26, 2016
Took long to respond
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

I am sorry that we took too long to respond. If you are still looking for the perfect Mercedes-Benz, I would be happy to personally assist you. I can be reached at 949-718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager
Oct 4, 2016
I contacted Fletcher as I was in the market for a MB CLS550 and they advertised a vehicle without pricing (which is frustrating) so I emailed. Fast response; both emailed and phoned but the problem is they priced the car at the highest end of the range. Having searched for the past 4 months, I was aware of fair pricing for this condition vehicle. 5 stars for response, 1 star for pricing ...3 star score. Use your judgement here
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Our Fletcher Jones Platinum Certified Pre-Owned Vehicles go through a much more thorough inspection process and are held to much higher standards than our competitors vehicles. They also come with our Preferred Owners Benefits that if used regularly, result in $9,560 of savings over four years.  Before you make a decision, please stop by and allow us to show you why we sell more certified pre-owned cars than any other Mercedes-Benz dealer in the nation. Most Sincerely, Scott Ribble | Guest Experience Manager
Sep 14, 2016
The team Fletcher Jones were extremely responsive and professional and provided a fantastic service to have me driving the car home on the same day.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback with us and congratulations on your new Mercedes-Benz! I am so glad to hear that our team was able to help you find the perfect car and assisted in making sure you got to take it home that day. We look forward to a lasting relationship. -Heather Lewis, Client Care Manager
Sep 3, 2016
Excellent
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for generous feedback. I am pleased to hear that we could deliver excellent service. We are here to help should you need us. -Heather Lewis, Client Care Manager
Aug 19, 2016
Awesome dealership. Awesome people
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

It is our mission to deliver nothing less than exceptional service, so I am happy to hear that you find our amenities and staff to be awesome. We look forward to assisting you in the future and are thankful for your great feedback. -Heather Lewis, Client Care Manager
Aug 18, 2016
Very good experience
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for your wonderful feedback. I am happy to hear you had a very good experience and want you to know we are here to help should you need us for anything. -Heather Lewis, Client Care Manager
Aug 1, 2016
I submitted an application and was told that I would be contacted within 24 to 48 hours once my credit application was reviewed...well needless to say a few days went by and I called to check the status only to find out that the car had been sold and all I had was an inquiry to show for it. I think that the situation should have been handled differently.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Juanika, please call me at 949-718-3015 and I will help. Scott Ribble | Guest Experience Manager
Jul 25, 2016
Great!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your rating and feedback with us! We are available if you should need any assistance from us. -Heather Lewis, Client Care Manager
Jul 21, 2016
This is a top class outfit. Lots of help and follow up. I am looking for a 2014 model and they have the 2013 otherwise we would have gone further. Eric was really helpful and straight, which I liked.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback with us. It is our mission to deliver a first class experience to all of our guests every time, so I am very happy to hear that our team was able to do so in finding your perfect vehicle. Please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jul 2, 2016
Treated like VIP's, nice people.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Larry, thank you for taking the time to share your feedback. I am happy to hear that you were treated like VIPs during your visit. Is there anything that we could have done to earn that 5th star? Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jun 26, 2016
Timely and responsive
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Jack,

Thank you for your feedback. We strive to deliver exceptional service every step of the way. Please let us know if we can be of any further assistance.

Heather Lewis
Client Care Manager
Jun 19, 2016
The salesman was unprofessional, rude and overly agressive.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Mike,

I would like to get some more information so that we can coach the salesperson you worked with, and If it is not too late, I would like to fix the situation and earn your business. Please give me a call when you have a moment. I can be reached at 949-718-3015.

Most Sincerely,

Scott Ribble | Guest Experience Manager
May 30, 2016
Went a different direction over priced. No Image.
Is this review helpful? Yes | No
May 30, 2016
Experience ok car overpriced
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing about your recent visit. I am disappointed to hear that your experience was just okay. We would appreciate to opportunity to provide a 5-star experience and help you find the car of your dreams. If you are available to discuss further, I can be reached at 949-718-3160. -Heather Lewis, Client Care Manager
May 25, 2016
They have been very responsive and nice. I haven't received the car yet, but the interactions so far have been very professional.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for taking the time to share your feedback. I am very pleased to hear that my team has been responsive and nice while helping you find the car of your dreams. We are happy to be of any assistance any time you need us. -Heather Lewis, Client Care Manager
May 22, 2016
Very professional
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Sam, thank you for sharing your feedback. We look forward to providing professional service for years to come. -Heather Lewis, Client Care Manager
May 20, 2016
The salesman seemed nice, but I was contacted a bit too much. I didn't end up meeting this dealer though because I bought elsewhere.
Is this review helpful? Yes | No
May 6, 2016
dr_jeff
very thorough and frequent follow up. They were knowledgeable and friendly. tried to work with my schedule!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback with us. It is very pleasing to hear that our team friendly and accommodating to your schedule. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
May 4, 2016
Nice car, but couldn't agree to a fair deal.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for taking the time to share your feedback with us. While I am happy to hear that you were interested in one of our vehicles, I am also concerned that we were unable to earn that extra star. If you are still looking for a Mercedes-Benz, we would greatly appreciate an opportunity to revisit. Please feel free to reach out. -Heather Lewis, Client Care Manager
Mar 21, 2016
Very pleasant and satisfied.
Is this review helpful? Yes | No
Mar 19, 2016
Fletcher Jones in Newport is one of the best car dealerships anywhere. From sales to service a great experience! Worth the drive if in s cal!
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Mar 19, 2016
Great response
Is this review helpful? Yes | No
Feb 18, 2016
Excellent.
Is this review helpful? Yes | No
Jan 24, 2016
Persistent but courteous
Is this review helpful? Yes | No
Jan 14, 2016
Responsive and professional
Is this review helpful? Yes | No
Jan 8, 2016
Great service, beautiful car, thank you!
Is this review helpful? Yes | No
Jan 8, 2016
I am very disappointed with the customer service. Post purchase key issue has gone weeks with no followup to voice messages or email.
Is this review helpful? Yes | No
Dec 26, 2015
TERRIBLE, I went and talked to one of the sales managers and was interested in trading in my 07 S550 in for 2013 S63, they asked me to make and offer so I did the guy laughed in my face as if I was a joke, now the same car weeks later is being offered at a lower price then my offer... I heard great reviews from them but will never go there again...
Is this review helpful? Yes | No
Dec 10, 2015
Excellent!
Is this review helpful? Yes | No
Dec 1, 2015
The worst experience ever... Rude and actually lied to me. They refused to help me find a car at another dealership unless I gave them a deposit first. The saleswoman actually yelled at my 10 year old kid! Would never go back and would never send anyone I care about to this dealership!
Is this review helpful? Yes | No
Dec 1, 2015
Promise over the phone one price. Went to dealer and they can not make this price.
Is this review helpful? Yes | No
Nov 15, 2015
one of the best i've death with
Is this review helpful? Yes | No
Nov 12, 2015
great
Is this review helpful? Yes | No
Nov 11, 2015
Though I changed my mind to check other options but they were quick to answer my questions and was ready to help me. Hopefully my next Mercedes will be from them.
Is this review helpful? Yes | No
Nov 10, 2015
5 Star very professional and courteous.
Is this review helpful? Yes | No
Nov 6, 2015
Very helpful, and tried to work with me to get to my price. In the end, however, they didnt have the car I wanted... so I bought at another dealer.
Is this review helpful? Yes | No
Oct 31, 2015
Very straightforward with communication and ultimate agreement on a fair price. Very professional and considerate
Is this review helpful? Yes | No
Oct 27, 2015
I wasted my time driving downthere. The price they promise over the phone was not honered. I purchased my car at the local dealership.
Is this review helpful? Yes | No
Oct 21, 2015
Very busy dealership, passed me on to 3 different sales people none of which answered any of my questions.......Zero customer service and they make you feel like a number when bragging about selling 900 cars a mont...
Is this review helpful? Yes | No
Sep 19, 2015
Advertised a price for 3 days, then took the price down. When I spoke to a salesman, the price had been increased several thousand dollars.
Is this review helpful? Yes | No
Aug 30, 2015
Beautiful dealership, the sales person waited overtime to meet with me and was very likable and informative
Is this review helpful? Yes | No
Aug 3, 2015
Excellant
Is this review helpful? Yes | No
Jul 21, 2015
Excellent
Is this review helpful? Yes | No
Jul 16, 2015
Christine is awesome
Is this review helpful? Yes | No
Jul 6, 2015
Initial contact was positive. Poor follow up.
Is this review helpful? Yes | No
Jul 4, 2015
The experience was so so! Them an I wassuppoed to meet with passed me off to another guy who then passed me off to the 3rd one who actually was a nice young guy and seemed the impost sincere of them all!
Is this review helpful? Yes | No
Jun 23, 2015
Excellent
Is this review helpful? Yes | No
Jun 7, 2015
I contacted the dealership to request the asking price. They would provide it. Don't appreciate the game this dealership plays.
Is this review helpful? Yes | No
May 30, 2015
RPehling
Did a great job very friendly and followed through with everything they said they would do.
Is this review helpful? Yes | No
May 15, 2015
Great job, good response time.
Is this review helpful? Yes | No
May 12, 2015
very responsive, but a little too aggressive.
Is this review helpful? Yes | No
May 5, 2015
Momo35
Our entire purchase experience with Fletcher Jones Newport Beach was more than excellent. We couldn't have picked a better dealership. They are our #1 from here on in. Thank you Fletcher Jones.
Is this review helpful? Yes | No
May 3, 2015
Known locally for questionable sales & service practices.
Is this review helpful? Yes | No
Apr 27, 2015
They were very professional however we were unable to come to a price that was agreeable to both of us.
Is this review helpful? Yes | No
Apr 25, 2015
Prompt response!
Is this review helpful? Yes | No
Apr 25, 2015
Emailed the dealer to get a price on a car and was just given the runaround.
Is this review helpful? Yes | No
Feb 27, 2015
Alex is a bit agressive however; they are an excellent dealership!
Is this review helpful? Yes | No
Feb 17, 2015
Didn't have the car I wanted.
Is this review helpful? Yes | No
Feb 1, 2015
Too big. Circus atmosphere.
Is this review helpful? Yes | No
Jan 17, 2015
Great help
Is this review helpful? Yes | No
Jan 2, 2015
It's great
Is this review helpful? Yes | No
Dec 4, 2014
Quick initial response by sales person. When car inquired about (2014?) didn't have specific add-on installed that was advertised said it could be "added" (Nav system). Not best answer. I also gave him other options for used (colors, etc.) that would be suitable choices. He never responded (maybe he didn't have or was busy that day). Again, not best response. He could have asked about or mentioned new, but did not. I did make an appt. to see cars following Thanksgiving. When I ultimately chose a different car mfrg., I emailed him to cancel the appt. ahead of time and thanked him for his time. He never responded and I never heard back. I was courteous and did not waste his time (i.e. missed appt.), he should have sent me an email thanking me for my interest and for contacting his firm. I realize the car business is a tough business, many inquiries, a lot of shopping around by prospective clients and uncommitted customers. Plus low margins. It can be exhausting. But basic sales etiquette and follow through would have yielded a better overall experience.
Is this review helpful? Yes | No

Old Dealer Reviews

Nov 19, 2014
courteous, helpful
Is this review helpful? Yes | No
Nov 8, 2014
Awesome sales person.
Is this review helpful? Yes | No
Aug 21, 2014
Fletcher Jones is too far away, I got my car at a local dealer
Is this review helpful? Yes | No
Aug 18, 2014
they are condescending and pretentious. i will never buy a car from them. ever.
Is this review helpful? Yes | No
Aug 6, 2014
Purchased my dream car last week. Exceptional customer service! Thank you!
Is this review helpful? Yes | No
Aug 5, 2014
Good
Is this review helpful? Yes | No
Jul 31, 2014
Not offer competitive rates.
Is this review helpful? Yes | No
May 27, 2014
No price is ever listed. Requested additional info on-line but still did not receive any. Not very customer service at all.
Is this review helpful? Yes | No
Feb 19, 2013
I ended up purchasing my car from Fletcher Jones. James and Brian were fantastic to work with. The car was perfect and the best GL that I saw in all of Southern California.
Is this review helpful? Yes | No
Dec 2, 2012
Dan was excellent to deal with. Im not a fan of the old style car buying shenanigans.. In the end we arrived at a fair price.
Is this review helpful? Yes | No
Nov 14, 2012
professional service with good follow up.
Is this review helpful? Yes | No
Nov 13, 2012
Phil was very helpful.
Is this review helpful? Yes | No
Jul 19, 2012
Inept sales persons. Poor follow up. Provided wrong vin numbers for car fax.
Is this review helpful? Yes | No
Jun 24, 2012
very professional. These people know how to treat customers......why ever go back to the rink-dinky little FORD dealer to sit in a smelly sales execs office with faded photos and cheap chairs.....The dealers are a representative of the cars they sell. That's why I unfortunately stick to European cars.
Is this review helpful? Yes | No
May 8, 2012
expet sales people helping me to the vehicle I was most comfortable with.!
Is this review helpful? Yes | No
Feb 4, 2012
Great deal! Great service. Beautiful, beautiful car. Totally painless process. Everyone was so nice and helpful.
Is this review helpful? Yes | No

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