Fletcher Jones Motorcars

3300 Jamboree Rd
Newport Beach, CA 92660

Sales: (949) 536-9128

Service: (949) 718-3200

Today 7:00 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2018/06/19/14/47/2016_mercedes-benz_c-class-pic-3211250577010379580-152x114.jpeg

2016 Mercedes-Benz C-Class C 300 Sport 4MATIC Used Cars in Newport Beach, CA 92660

Great Deal
$4,728 BELOW
CarGurus IMV of $33,528

Price: $28,800

Mileage: 18,036

Location: Newport Beach, CA 92660

Average time on market: 43 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2016 Mercedes-Benz C-Class C 300 Sport 4MATIC for sale - $28,800, 18,036 miles with Sport Package, Sunroof/Moonroof, Navigation System, SE Package, Alloy Wheels, Premium 1 Package, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/06/19/14/47/2015_mercedes-benz_e-class-pic-5562784611036526176-152x114.jpeg

2015 Mercedes-Benz E-Class E 350 Sedan RWD Used Cars in Newport Beach, CA 92660

Great Deal
$4,595 BELOW
CarGurus IMV of $33,395

Price: $28,800

Mileage: 25,343

Location: Newport Beach, CA 92660

Average time on market: 45 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2015 Mercedes-Benz E-Class E 350 Sedan RWD for sale - $28,800, 25,343 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Premium 1 Package, Backup Camera, M Sport Package
https://static.cargurus.com/images/forsale/2018/06/19/14/47/2016_mercedes-benz_e-class-pic-4493673780990224009-152x114.jpeg

2016 Mercedes-Benz E-Class E 350 Used Cars in Newport Beach, CA 92660

Good Deal
$3,786 BELOW
CarGurus IMV of $37,766

Price: $33,980

Mileage: 19,561

Location: Newport Beach, CA 92660

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Iridium Silver Metallic Description: Used 2016 Mercedes-Benz E-Class E 350 for sale - $33,980, 19,561 miles with Sport Package, Premium 1 Package, Backup Camera, Sunroof/Moonroof, Premium Package, Comfort Package
https://static.cargurus.com/images/forsale/2018/06/19/14/47/2017_mercedes-benz_amg_gt-pic-3677699390234286688-152x114.jpeg

2017 Mercedes-Benz AMG GT S Used Cars in Newport Beach, CA 92660

Good Deal
$7,676 BELOW
CarGurus IMV of $112,656

Price: $104,980

Mileage: 5,436

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2017 Mercedes-Benz AMG GT S for sale - $104,980, 5,436 miles with Navigation System, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2018/07/06/22/53/2017_mercedes-benz_c-class-pic-4055711414122305963-152x114.jpeg

2017 Mercedes-Benz C-Class C 300 Cabriolet Used Cars in Newport Beach, CA 92660

Good Deal
$3,068 BELOW
CarGurus IMV of $47,960

Price: $44,892

Mileage: 10,254

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Brilliant Blue Metallic Description: Used 2017 Mercedes-Benz C-Class C 300 Cabriolet for sale - $44,892, 10,254 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, SE Package, Alloy Wheels, Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2018/07/18/18/02/2017_mercedes-benz_s-class_coupe-pic-1459280670008134298-152x114.jpeg

2017 Mercedes-Benz S-Class Coupe S 550 Cabriolet Used Cars in Newport Beach, CA 92660

Good Deal
$7,691 BELOW
CarGurus IMV of $117,674

Price: $109,983

Mileage: 10,106

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Designo Diamond White Metallic Description: Used 2017 Mercedes-Benz S-Class Coupe S 550 Cabriolet for sale - $109,983, 10,106 miles with Driver Assistance Package, Sunroof/Moonroof, Navigation System, Premium 1 Package, Bluetooth, Backup Camera, Aluminum Wheels, Premium Package
https://static.cargurus.com/images/forsale/2018/06/25/23/46/2015_mercedes-benz_c-class-pic-1632195565052557424-152x114.jpeg

2015 Mercedes-Benz C-Class C 250 Coupe Used Cars in Newport Beach, CA 92660

Good Deal
$1,811 BELOW
CarGurus IMV of $23,802

Price: $21,991

Mileage: 32,186

Location: Newport Beach, CA 92660

Average time on market: 40 days Certified Pre-Owned: Yes Transmission: Automatic Color: Steel Gray Metallic Description: Used 2015 Mercedes-Benz C-Class C 250 Coupe for sale - $21,991, 32,186 miles with Sunroof/Moonroof, Light Package, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Multimedia Package
https://static.cargurus.com/images/forsale/2018/07/16/23/48/2014_dodge_durango-pic-6637436659871121615-152x114.jpeg

2014 Dodge Durango Citadel Used Cars in Newport Beach, CA 92660

Good Deal
$1,516 BELOW
CarGurus IMV of $27,498

Price: $25,982

Mileage: 42,695

Location: Newport Beach, CA 92660

Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2014 Dodge Durango Citadel for sale - $25,982, 42,695 miles with Backup Camera, Sunroof/Moonroof, Quick Order Package
https://static.cargurus.com/images/forsale/2018/06/19/11/58/2015_mercedes-benz_c-class-pic-5636998111750873422-152x114.jpeg

2015 Mercedes-Benz C-Class C 250 Coupe Used Cars in Newport Beach, CA 92660

Good Deal
$1,795 BELOW
CarGurus IMV of $22,695

Price: $20,900

Mileage: 24,083

Location: Newport Beach, CA 92660

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Polar White Description: Used 2015 Mercedes-Benz C-Class C 250 Coupe for sale - $20,900, 24,083 miles with Sunroof/Moonroof, Light Package, Navigation System, Appearance Package, Bluetooth, Backup Camera, Multimedia Package
https://static.cargurus.com/images/forsale/2018/06/13/17/59/2016_mercedes-benz_e-class-pic-5924072898584359942-152x114.jpeg

2016 Mercedes-Benz E-Class E 350 Used Cars in Newport Beach, CA 92660

Good Deal
$2,581 BELOW
CarGurus IMV of $38,471

Price: $35,890

Mileage: 15,868

Location: Newport Beach, CA 92660

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2016 Mercedes-Benz E-Class E 350 for sale - $35,890, 15,868 miles with Sport Package, Premium 1 Package, Backup Camera, Sunroof/Moonroof, Premium Package, Comfort Package
https://static.cargurus.com/images/forsale/2018/06/19/14/47/2015_mercedes-benz_e-class-pic-566885017226207784-152x114.jpeg

2015 Mercedes-Benz E-Class E 400 Cabriolet RWD Used Cars in Newport Beach, CA 92660

Good Deal
$2,312 BELOW
CarGurus IMV of $39,292

Price: $36,980

Mileage: 19,129

Location: Newport Beach, CA 92660

Average time on market: 37 days Certified Pre-Owned: No Transmission: Automatic Color: Polar White Description: Used 2015 Mercedes-Benz E-Class E 400 Cabriolet RWD for sale - $36,980, 19,129 miles with Sport Package, Sunroof/Moonroof, Light Package, Navigation System, Premium 1 Package, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/07/07/00/01/2015_mercedes-benz_e-class-pic-4046275020573524971-152x114.jpeg

2015 Mercedes-Benz E-Class E 350 4MATIC Wagon AWD Used Cars in Newport Beach, CA 92660

Good Deal
$2,091 BELOW
CarGurus IMV of $43,073

Price: $40,982

Mileage: 25,151

Location: Newport Beach, CA 92660

Average time on market: 46 days Certified Pre-Owned: Yes Transmission: Automatic Color: Palladium Silver Metallic Description: Used 2015 Mercedes-Benz E-Class E 350 4MATIC Wagon AWD for sale - $40,982, 25,151 miles with Sport Package, Sunroof/Moonroof, Navigation System, Premium 1 Package, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/06/19/14/47/2017_mercedes-benz_gls-class-pic-5969360855581573317-152x114.jpeg

2017 Mercedes-Benz GLS-Class GLS 450 Used Cars in Newport Beach, CA 92660

Good Deal
$2,936 BELOW
CarGurus IMV of $65,916

Price: $62,980

Mileage: 15,764

Location: Newport Beach, CA 92660

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: Automatic Color: Selenite Grey Description: Used 2017 Mercedes-Benz GLS-Class GLS 450 for sale - $62,980, 15,764 miles with Premium 1 Package, Bluetooth, Backup Camera, Sunroof/Moonroof, Trailer Package, Premium Package
https://static.cargurus.com/images/forsale/2018/06/05/22/34/2016_mercedes-benz_glc-class-pic-1444978412268796855-152x114.jpeg

2016 Mercedes-Benz GLC-Class GLC 300 Used Cars in Newport Beach, CA 92660

Good Deal
$1,365 BELOW
CarGurus IMV of $34,165

Price: $32,800

Mileage: 27,873

Location: Newport Beach, CA 92660

Average time on market: 36 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2016 Mercedes-Benz GLC-Class GLC 300 for sale - $32,800, 27,873 miles with Premium 1 Package, Bluetooth, Backup Camera, Sunroof/Moonroof, Heat Package, Premium Package
https://static.cargurus.com/images/forsale/2018/06/19/14/47/2017_mercedes-benz_gls-class-pic-6658415224936276570-152x114.jpeg

2017 Mercedes-Benz GLS-Class GLS 450 Used Cars in Newport Beach, CA 92660

Good Deal
$2,554 BELOW
CarGurus IMV of $68,534

Price: $65,980

Mileage: 11,063

Location: Newport Beach, CA 92660

Average time on market: 34 days Certified Pre-Owned: Yes Transmission: Automatic Color: Selenite Grey Description: Used 2017 Mercedes-Benz GLS-Class GLS 450 for sale - $65,980, 11,063 miles with Premium 1 Package, Bluetooth, Backup Camera, Sunroof/Moonroof, Premium Package, Appearance Package
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 11, 2018
The communication was very good and informative. I am still looking for the car I need.
Jun 28, 2018
Douglass Johnson
"Excellent"!
Response from current dealership:
Hello Douglass,

Thank you for leaving a stellar rating and kind review. We greatly appreciate it!

Best,

Heather Lewis
Client Care Manager
Jun 23, 2018
nay oo
Cars usually are above average condition. But, Sale Reps are hard to reach and not attentive.
1 people found this review helpful.
Jun 16, 2018
JT_Price
Good
Response from current dealership:
Hello JT_Price,

Thank you for the kind feedback. We are delighted to hear about your great experience.

Best,

Heather Lewis
Client Care Manager
Jun 10, 2018
GuruWN818
Very responsive.
Response from current dealership:
Hello. Thank you for your feedback and five-star rating! Should you need any additional assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
May 28, 2018
Guru51L9D
Great the people were great friendly very attentive and polite
Response from current dealership:
Hello. Thank you for your feedback. I am happy to hear you received excellent care from our team. Please do not hesitate to reach out if we can be of any future assistance to you. Kind regards, Heather Lewis-Client Care Manager
May 26, 2018
k1jk
Not proper behavior , I recieved many email that they have memorial day sale and after I went there and asked for that i recieved weird answers . Basically I don't believe they are not that much trust worthy .
2 people found this review helpful.
Response from current dealership:
Hi K1jk. Yes, we are having a Memorial Day sale this weekend. Please call me at (949) 718-3015 and I will make sure you receive the maximum promotions being offered on the car of your dreams. Most Sincerely, Scott Ribble | Guest Experience Manager
May 15, 2018
They did a great job of follow up.
0 people found this review helpful.
Response from current dealership:
Hello Matt. Thank you for your feedback. I am happy to hear our team did an excellent job following up with you. If we can be of any future assistance, please do not hesitate to reach out. Kind regards, Heather Lewis-Client Care Manager
May 14, 2018
Excellent service even though we could come to an agreement on a price i still enjoyed the service i received.
Response from current dealership:
Hi Damian. Thank you for your feedback. I am happy to hear you enjoyed the service you received despite not being able to come to an agreement. We hope we can earn your business in the future. Kind regards, Heather Lewis-Client Care Manager
May 6, 2018
GuruY6JPT
FLMB - upfront and direct. Representative was respectful, informative, quick to respond, and great personality. Vehicle was clean and ready for me when I arrived. I am so happy with my GLK 350!
Response from current dealership:
Hello GuruY6JPT. Thank you for your stellar review! I am happy to hear our team provided you with outstanding and timely service. We wish you many enjoyable miles in your GLK 350! Sincerely, Heather Lewis-Client Care Manager
May 1, 2018
3 stars since I have not visited yet. Communication has been efficient and knowledgeable!
Response from current dealership:
Hi Christine. Thank you for your feedback. Our guests' satisfaction is our top priority and I noticed we only received four stars from you. We welcome the opportunity to discuss your experience and improve your experience with us. Kind regards, Heather Lewis-Client Care Manager
Apr 15, 2018
All good like price and car
Response from current dealership:
Hi Juliet. Thank you for your review. I am pleased to hear you are enjoying your new car. Congratulations on your purchase! Kind regards, Heather Lewis-Client Care Manager
Apr 6, 2018
Very professional and courteous
1 people found this review helpful.
Response from current dealership:
Hi Matt. Thank you for your feedback and 5-star rating! I am happy to hear our team members provided you with excellent service. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Mar 28, 2018
Awesome experience, love my new car! Ask for Josh or Peyton- super nice, non-pushy guys!
Response from current dealership:
Hello Erin. We appreciate your feedback and are happy to hear you are loving your new car. I am also pleased to know that Josh and Payden provided you with outstanding service. Should you need any further assistance, please do not hesitate to reach out. Congratulations on your new Mercedes-Benz! Best, Heather Lewis-Client Care Manager
Mar 21, 2018
Guru5G1QJ
Very efficient, willing to work with me on cost and transport.
1 people found this review helpful.
Response from current dealership:
Hello Guru5G1QJ. Thank you for your feedback. I am happy to hear our team provided you with excellent service. Please do not hesitate to reach out if we can be of any further assistance. Kind regards, Heather Lewis-Client Care Manager
Mar 16, 2018
Guru573W3
Very nice .. have 85% if car I want.. just priced way too high ( for my interest) as these cars are plummeting down as the GLC is being highly promoted over the GLA as bigger and more comfort and there is a glut of off lease GLAs coming off lease.. which is what I want. As I like small and gas mileage of the GLA
Response from current dealership:
Hi Guru573W3,

Thank you for the 5-star review. Please keep an eye on our inventory as we are constantly getting new GLA models in stock. Please call me at (949) 718-3015 and I will personally help find you the perfect car at the perfect price.

Most Sincerely,

Scott Ribble | Guest Experience Manager
Mar 14, 2018
Awesome experience the people at fletcher jones are extremely nice and patient. I ended up buying the car which I LOVE. Rich, Joey and Brian made it an amaizing experience. They were such a big help especially Rich.
Response from current dealership:
Hello Chastacey. Thank you for sharing your feedback on your recent shopping experience. I am pleased to hear you found your dream car and were treated with the most excellent care by Rich, Joey and Brian. Congratulations on your new Mercedes-Benz! Please do not hesitate to reach out with any of your Mercedes-Benz needs. Kind regards, Heather Lewis-Client Care Manager
Mar 13, 2018
GuruK7YS
The staff at Fletcher Jones is outstanding, I hope to purchase a car from them in the near future.
Response from current dealership:
Hello GuruK7YS. Thank you for your kind feedback on our team. We pride ourselves in recruiting the very best of the best to assist all of our guests. We look forward to helping you get into your a new vehicle when the time is right. Sincerely, Heather Lewis-Client Care Manaer
Mar 4, 2018
Excellent
0 people found this review helpful.
Response from current dealership:
Hello Jerry. Thank you for your 5-star rating and feedback! Sincerely, Heather Lewis-Client Care Manager
Mar 3, 2018
Excellent
0 people found this review helpful.
Response from current dealership:
Hi Michael. Thank you for your feedback and 5-star rating! Best, Heather Lewis-Client Care Manager
Feb 16, 2018
Guru5QH33
They are the best . Kind, polit, curt IOU’s and honest . No games or car sales tricks. Contacted them one day .. got the asked manager reply second .. Bought my car on Saturday .. they dropped it in front of my house two days later . Good Job Fletcher Motorcars’ Team ♥️
1 people found this review helpful.
Response from current dealership:
Hi Guru5QH33. Thank you for your feedback on your experience. We are happy to hear you had a pleasant and enjoyable shopping experience. Congratulations on your new Mercedes-Benz! Best, Heather Lewis-Client Care Manager
Jan 18, 2018
Yes very well
0 people found this review helpful.
Response from current dealership:
Hi Gary. Thank you for your review and feedback. We are happy to hear you had an excellent experience. Best, Heather Lewis-Client Care Manager
Dec 30, 2017
Nenacortes17
Quick response and easy to deal with. I bought this car from them
0 people found this review helpful.
Response from current dealership:
Hello Nenacortes17. We are thrilled to hear you had an enjoyable shopping experience. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Dec 28, 2017
GuruDK3B5
Simply excellence Profesional
0 people found this review helpful.
Response from current dealership:
Hello GuruDK3B5. We appreciate your feedback and thank you for your perfect rating! It is great to hear you had a wonderful experience with us. We look forward to assisting you again. Best, Heather Lewis-Client Care Manager
Dec 17, 2017
Excellent
0 people found this review helpful.
Response from current dealership:
Hi Wendy. Thank you for 5-star rating and feedback! We are happy to hear our team provided you with an excellent experience. Sincerely, Heather Lewis-Client Care Manager
Dec 10, 2017
Great and informative
0 people found this review helpful.
Response from current dealership:
Hi Johnson. Thank you for your 5-star rating and feedback. We are happy to hear you had a great and informative experience. Please don't hesitate to contact us should you need any further assistance. Regards, Heather Lewis-Client Care Manager
Nov 14, 2017
ScrippsRanchMom
Fletcher Jones Mercedes' sales tactics are deceitful, as I experienced in November 2017. I found a used 2015 E400 Mercedes on CarGurus.com and requested information from the dealership. Almost immediately I was contacted by the sales person. There was no price on the CarGurus listing, so I asked about the price. He said he would research it and get back with me. Then, about 15 minutes later I called him back, asking other questions – which included “Is this car a Certified Pre-Owned?” He responded “Yes, it is.” Later that day, we exchanged multiple text messages, where instead of quoting me a price he asked “make an offer.” So I responded with screen shots from CarGurus, with their recommended market price and the sales person responded, “I think thats [sic] a fair price point.” And then I asked more detail about the Certified Pre- Owned warranty, and he responded that it’s good for 5 years, unlimited miles. We arranged to meet at the dealership the next day. Surprise; when we arrived, the sales person I communicated with was not there so we were handed off to someone else. After we took the test drive, the new sales person apologized and said that he was mistaken, that the car is not Certified Pre-Owned because it is subject to the Takata air bag recall. Then we headed up to his office to discuss, and he quoted me a base price on the car that was $5,000 more than the price the original sales person had agreed to! I immediately interrupted him and explained that the original sales person had accepted a much lower price, and that he must be mistaken. I showed him the text messages as proof and he then left to consult with sales management. About 5 minutes later, he returned to the room with a manager who said that only he (the manager) was authorized to make a deal on pricing, and that they could only sell the car at the higher price. This whole experience feels like sales tactics from the 80s! The dealership lured me to Newport Beach. They confirmed (via phone and text) that the car was Certified Pre-Owned. They agreed (in writing via text) to a price that they did not honor when I came to the dealership. I wasted a lot of time because the dealership is an hour and a half drive from my home. These deceptive practices are not acceptable, I recommend that you take your business somewhere else!!!
15 people found this review helpful.
Response from current dealership:
Hello Ann,

Thank you for talking with me about your experience. We apologize for the confusion and hope that you are happy with the resolution. Should you need any help in the future, please contact me directly at (949) 718-3015.

Most Sincerely,

Scott Ribble | Guest Experience Manager
Nov 11, 2017
We had a great experience with Fred in sales and would recommend coming here for customized cars
Response from current dealership:
Hi Bridget,

Thank you for your feedback. We are happy to hear Fred provided you with excellent service. Please don't hesitate to reach out to us if we can be of any future assistance.

Sincerely,

Heather Lewis
Client Care Manager
Oct 31, 2017
Very responsive and professional
Response from current dealership:
Hello Jay. Thank you for your perfect rating and sharing your feedback. We are happy to hear that our team exceeded the level of your expectations. Best, Heather Lewis-Client Care Manager
Oct 18, 2017
Eric Rosental has provided great follow up
1 people found this review helpful.
Response from current dealership:
Hello Jeannine. Thank you for your feedback on Eric and your five-star rating! Best, Heather Lewis-Client Care Manager
Oct 9, 2017
Guru9BT1L
Replied Immediately and followed up after words....
Response from current dealership:
Hello Guru9BT1L. Thank you for your feedback on your recent experience. We are happy to hear that our team assisted you promptly and followed up afterwards to ensure your utmost satisfaction. Please don't hesitate to contact us if we can be of any further assistance. Kind Regards, Heather Lewis-Client Care Manager
Oct 2, 2017
great and prompt service.
Response from current dealership:
Hello Shy. Thank you for your feedback on your recent experience. We are happy to hear our team exceeded the level of your expectations. Please don't hesitate to reach out if we can be of any further assistance. Best, Heather Lewis-Client Care Manager
Sep 10, 2017
kpching
Good experience, good service. Bought car from dealer.
1 people found this review helpful.
Response from current dealership:
Hello Kpching. We appreciate your feedback and are thrilled to hear you enjoyed your visit with us. Congratulations on your purchase! Sincerely, Heather Lewis-Client Care Manager
Sep 9, 2017
Kind, professional, and helpful. Thank you.
0 people found this review helpful.
Response from current dealership:
Hello Helen. Thank you for your kind feedback. We are happy to hear you had a pleasant and enjoyable experience. Please don't hesitate to reach out to us if we can be of any further assistance. Best, Heather Lewis-Client Care Manager
Jul 26, 2017
Typical car salesmen. They totally undervalue the trade in vehicle and overpriced their vehicles. Then, after a fey weeks, the start lowering the price of their vehicles -since np one in the right mind would pay that- and try to tell the customer that it has been discounted by X among of dollars. IT IS SO INSULTING. One would expect that from a used car lot but not a "prestige" dealer as they claim they are.
9 people found this review helpful.
Response from current dealership:
Hello Gino. We are a luxury retailer, and like other luxury retailers including Saks 5th Avenue, Neiman Marcus and Nordstrom, we put our less-fresh merchandise on sale. This is not meant to insult anyone; rather, it is intended to offer our guests a premium product at a more attainable price point, while still maintaining a world-class guest experience. Thank you, Scott Ribble | Guest Experience Manager
Jul 25, 2017
pjbens
Great service, and communication!
0 people found this review helpful.
Response from current dealership:
Hello Pjbens. Thank you for your feedback. We are happy to have provided you with an exceptional experience. We hope to do the same in the future. Best, Heather Lewis-Client Care Manager
Jul 10, 2017
I was in Colorado while trying to purchase this car. Christine Did everything she could to help make this purchase possible.
1 people found this review helpful.
Response from current dealership:
Hi Jose. Thank you for you feedback. We are excited to hear that Christine helped you get into the car of your dreams while you were in Colorado. Congratulations on your purchase! If we can be of any further assistance, please feel welcome to contact us. Best, Heather Lewis-Client Care Manager
Jul 8, 2017
Great quick response, answered questions promptly.
0 people found this review helpful.
Response from current dealership:
Hello Mark. Thank you for your feedback. We are happy to hear that you were assisted promptly. Should you need any further assistance, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Jul 1, 2017
They were professional and very supportive
0 people found this review helpful.
Response from current dealership:
Hello Jay. Thank you for taking the time to share your feedback. I noticed we received a four-star rating. I welcome the opportunity to gain your insight as to what we could do differently to earn a perfect score. If you have any suggestions, please don't hesitate to reach out to us. Best, Heather Lewis-Client Care Manager
Jun 20, 2017
Very fast reply and answered all my questions.
0 people found this review helpful.
Response from current dealership:
Hi Aaron. Thank you for sharing your feedback. We are happy to hear our team exceeded the level of your expectations. Should any more questions arise, please don't hesitate to reach out. Best, Heather Lewis-Client Care Manager
Jun 4, 2017
rossgaming
Quick and courteous response. They also contacted me, when the car sold, with other options
0 people found this review helpful.
Response from current dealership:
Hello Rossgaming. We appreciate your feedback. Our goal is to deliver a five-star shopping experience to all of our guests. With a large inventory to choose from, I am confident our team can help you find the perfect vehicle. We hope to further assist you again in the near future to help you take home the car of your dreams. Kind Regards, Heather Lewis-Client Care Manager
May 31, 2017
Very responsive
0 people found this review helpful.
Response from current dealership:
Hi Chuck,

Thank you for sharing your feedback. We are happy to hear our team exceeded the level of your expectations. Please don't hesitate to reach out if we can be of any further assistance.

Sincerely,

Heather Lewis
Client Care Manager
Mar 22, 2017
tonycooper
Great. Got the information in a timely manner. But I was not sure about the color. Great price. Low miles. But considering other options. Will keep them in mind if a car comes available I desire.
1 people found this review helpful.
Response from current dealership:
Hi Tony. Thank you for your feedback. We are happy to hear that our team was able to provide you with the information you needed to make a decision. We hope we can be of future assistance to get you into the car of your dreams. Best, Heather Lewis-Client Care Manager
Mar 17, 2017
schpetz
Tevor was professional and delivered a 5 star presentation. I would definitely go there again!
0 people found this review helpful.
Response from current dealership:
Hi Schpetz. We are happy to hear that Trevor provided you with outstanding service. If we can be of any future assistance, please don't hesitate to reach out. We look forward to your future visits with us. Thank you, Heather Lewis-Client Care Manager
Mar 7, 2017
The x5 was sold. But thx u charles for giving a great deal on a 2017 Mercedes GLC300 4 MATIC.
1 people found this review helpful.
Response from current dealership:
Hi DeAndro,

Thank you for your feedback. It is great to hear that Charles provided you with exceptional service. Congratulations on your new Mercedes-Benz! We look forward to your future visits with us.

Sincerely,

Heather Lewis
Client Care Manager
Feb 7, 2017
I was very impressed with the speed in with Fletcher Jones Motorcars contacted us and their willingness to work with us to put us in the car of our choice. I worked with Joey Gulo and he was fantastic...very customer oriented and helpful in every way. I would highly recommend him to my friends and family. That's saying a lot! My wife and I fly into John Wayne airport this Thursday to pick-up our car and Joey has offered to pick us up which is beyond helpful. So far this is the best car buying experience we've had and we are grateful for the help we have received so far. I cannot recommend this dealership any higher.
2 people found this review helpful.
Response from current dealership:
Hello Dave. Thank you for sharing about your recent experience with us. Your recommendations are truly the highest form of flattery. We are thrilled to hear that Joey and the rest of our team assisted you and your wife in finding the car of your dreams. Should you need any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis-Client Care Manager
Feb 3, 2017
The vehicle was sold but they still email, text and call me to visit. The sales guy could't find the car in the lot and said probably it was sold yesterday, and the system was not updated yet. I drove 50 miles back and forth, and they still owe me an apology. Very disappointed at this so called the largest MB dealer.
9 people found this review helpful.
Response from current dealership:
Hi Henry. Please accept our sincere apologies. We would still like to help you get the car of your dreams with a dream payment. Please give me a call at (949) 718-3015 so I can locate the car you are looking for and earn a five-star rating. Most Sincerely, Scott Ribble | Guest Experience Manager
Jan 28, 2017
Was told the car was available and when I went in for my scheduled appointment the car was not there. The car supposedly had sold 3 days prior to my visit but I was not contacted at all in regard to its status. It was emphasized to them that the interest was only in that car and to advise me if it had been sold before I was able to make my appointment, after all it was a two hour drive. The people who I were talking to did not even speak with me in regard to the car and I was pushed off on someone whom I had not previously arranged communication with. The whole experience was very Shady and it leads me to believe the car was a lost lead.
10 people found this review helpful.
Response from current dealership:
Hi Vekt. I am sorry to read your review. With over 1,200 new and pre-owned cars in stock, we almost always have the perfect car ready for immediate delivery. Please call me at (949) 718-3015 so that I can find you the perfect Mercedes-Benz, and turn your experience around. Most Sincerely, Scott Ribble | Guest Experience Manager
Jan 26, 2017
Purchased my S550 and they worked it out on my schedule and timeline. Eric Gastineau was a great pleasure to work with. His commitment to make a deal happen and deliver my vehicle was priority. Thank You Eric and your team at Fletcher Jones!
0 people found this review helpful.
Response from current dealership:
Hello Jr. Congratulations on your Mercedes-Benz S 550! We are happy to hear that Eric and the rest of our team were able to exceed the level of your expectations. Should you need any further assistance, please don't hesitate to reach out to us. Thank you, Heather Lewis-Client Care Manager
Jan 11, 2017
Was good except I didn't know this car was not in Washington state. Plus I was looking for the 2017 model. But I did find another car in my area that met my needs. Thank you
0 people found this review helpful.
Response from current dealership:
Hello Michael,

Thank you for your feedback. We are happy to hear you found a vehicle that was able to fit your needs. If we can be of any assistance to you in the future, please don't hesitate to reach out.

Best,

Heather Lewis
Client Care Manager
Jan 10, 2017
Eric Rosenthal returned my call and kept in contact via email...
2 people found this review helpful.
Response from current dealership:
Hello Stefan,

Thank you for sharing your feedback with us. It is great to hear Eric and our team was able to assist you in a timely manner. We value what you have to say and would love to know in what ways we can improve to gain a 5-star rating from you. If you have any suggestions, please don't hesitate to reach out to us.

Best,

Heather Lewis
Client Care Manager
Dec 9, 2016
Quick responding but they didn't want to give out the quote over the phone. Must be in person.
4 people found this review helpful.
Response from current dealership:
Hi Michael,

We want you to experience the Fletcher Jones difference in person. With over 1,000 cars in our inventory, the most professional sales team in the industry and the best preferred owners benefits in the country, we can almost always help our guests find the perfect vehicle at a great price.  

Scott Ribble | Guest Experience Manager
Nov 30, 2016
Not a good experience. Felt like they were doing me a favor just to speak with me. After extensive email contact, I went in for a scheduled appointment. I arrived but they couldn't find the car. Not good. Bought elsewhere.
9 people found this review helpful.
Response from current dealership:
Hi David,

I hope you are enjoying your new car and that you will give us an opportunity to earn your business the next time you are in the market.

Most Sincerely,

Scott Ribble | Guest Experience Manager
F l e t c h e r  J o n e s  M o t o r c a r s
Nov 20, 2016
Excellent Service!
0 people found this review helpful.
Response from current dealership:
Hello Martina,

We appreciate your feedback. We strive to provide top-notch luxury service to all our guests. As always, please do not hesitate to reach out if you need further assistance with anything.

Thank you,

Heather Lewis
Client Care Manager
Nov 17, 2016
mattmcinally
Great follow-up, we are not ready to buy.
1 people found this review helpful.
Response from current dealership:
Hello Matt,

Thank you for providing your feedback and keeping us in mind. When you are ready to choose a vehicle, we will be ready to assist.  Please feel free to reach out if we can answer any questions or schedule a VIP reservation for a test drive and product demonstration.

Best,

Heather Lewis
Client Care Manager
Nov 3, 2016
Outstanding customer service
1 people found this review helpful.
Response from current dealership:
I am happy to hear that our team could deliver outstanding customer service for you. Thank you for your kind feedback. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Nov 2, 2016
Outstanding communication with salesman. Eric Rosenrhal
1 people found this review helpful.
Response from current dealership:
Thank you for taking the time to share your feedback about Eric. We are very fortunate to have outstanding associates on our team. Please let us know if you we can be of any further assistance. -Heather Lewis, Client Care Manager
Nov 1, 2016
Followed up accordingly to my inquiry
1 people found this review helpful.
Response from current dealership:
Thank you for sharing your feedback. We strive to deliver only exceptional service, so I am pleased to hear that our team followed up accordingly. -Heather Lewis, Client Care Manager
Oct 26, 2016
Took long to respond
1 people found this review helpful.
Response from current dealership:
I am sorry that we took too long to respond. If you are still looking for the perfect Mercedes-Benz, I would be happy to personally assist you. I can be reached at 949-718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager
Oct 4, 2016
I contacted Fletcher as I was in the market for a MB CLS550 and they advertised a vehicle without pricing (which is frustrating) so I emailed. Fast response; both emailed and phoned but the problem is they priced the car at the highest end of the range. Having searched for the past 4 months, I was aware of fair pricing for this condition vehicle. 5 stars for response, 1 star for pricing ...3 star score. Use your judgement here
5 people found this review helpful.
Response from current dealership:
Our Fletcher Jones Platinum Certified Pre-Owned Vehicles go through a much more thorough inspection process and are held to much higher standards than our competitors vehicles. They also come with our Preferred Owners Benefits that if used regularly, result in $9,560 of savings over four years.  Before you make a decision, please stop by and allow us to show you why we sell more certified pre-owned cars than any other Mercedes-Benz dealer in the nation. Most Sincerely, Scott Ribble | Guest Experience Manager
Sep 14, 2016
The team Fletcher Jones were extremely responsive and professional and provided a fantastic service to have me driving the car home on the same day.
0 people found this review helpful.
Response from current dealership:
Thank you for sharing your feedback with us and congratulations on your new Mercedes-Benz! I am so glad to hear that our team was able to help you find the perfect car and assisted in making sure you got to take it home that day. We look forward to a lasting relationship. -Heather Lewis, Client Care Manager
Sep 3, 2016
Excellent
0 people found this review helpful.
Response from current dealership:
Thank you for generous feedback. I am pleased to hear that we could deliver excellent service. We are here to help should you need us. -Heather Lewis, Client Care Manager
Aug 19, 2016
Awesome dealership. Awesome people
0 people found this review helpful.
Response from current dealership:
It is our mission to deliver nothing less than exceptional service, so I am happy to hear that you find our amenities and staff to be awesome. We look forward to assisting you in the future and are thankful for your great feedback. -Heather Lewis, Client Care Manager
Aug 18, 2016
Very good experience
0 people found this review helpful.
Response from current dealership:
Thank you for your wonderful feedback. I am happy to hear you had a very good experience and want you to know we are here to help should you need us for anything. -Heather Lewis, Client Care Manager
Aug 1, 2016
I submitted an application and was told that I would be contacted within 24 to 48 hours once my credit application was reviewed...well needless to say a few days went by and I called to check the status only to find out that the car had been sold and all I had was an inquiry to show for it. I think that the situation should have been handled differently.
4 people found this review helpful.
Response from current dealership:
Hi Juanika, please call me at 949-718-3015 and I will help. Scott Ribble | Guest Experience Manager
Jul 25, 2016
Great!
0 people found this review helpful.
Response from current dealership:
Thank you for sharing your rating and feedback with us! We are available if you should need any assistance from us. -Heather Lewis, Client Care Manager
Jul 21, 2016
This is a top class outfit. Lots of help and follow up. I am looking for a 2014 model and they have the 2013 otherwise we would have gone further. Eric was really helpful and straight, which I liked.
1 people found this review helpful.
Response from current dealership:
Thank you for sharing your feedback with us. It is our mission to deliver a first class experience to all of our guests every time, so I am very happy to hear that our team was able to do so in finding your perfect vehicle. Please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
Read 69 old reviews
Jul 2, 2016
Treated like VIP's, nice people.
Response from current dealership:
Hi Larry, thank you for taking the time to share your feedback. I am happy to hear that you were treated like VIPs during your visit. Is there anything that we could have done to earn that 5th star? Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jun 26, 2016
Timely and responsive
0 people found this review helpful.
Response from current dealership:
Hi Jack,

Thank you for your feedback. We strive to deliver exceptional service every step of the way. Please let us know if we can be of any further assistance.

Heather Lewis
Client Care Manager
Jun 19, 2016
The salesman was unprofessional, rude and overly agressive.
5 people found this review helpful.
Response from current dealership:
Hi Mike,

I would like to get some more information so that we can coach the salesperson you worked with, and If it is not too late, I would like to fix the situation and earn your business. Please give me a call when you have a moment. I can be reached at 949-718-3015.

Most Sincerely,

Scott Ribble | Guest Experience Manager
May 30, 2016
Went a different direction over priced. No Image.
1 people found this review helpful.
May 30, 2016
Experience ok car overpriced
1 people found this review helpful.
Response from current dealership:
Thank you for sharing about your recent visit. I am disappointed to hear that your experience was just okay. We would appreciate to opportunity to provide a 5-star experience and help you find the car of your dreams. If you are available to discuss further, I can be reached at 949-718-3160. -Heather Lewis, Client Care Manager
May 25, 2016
They have been very responsive and nice. I haven't received the car yet, but the interactions so far have been very professional.
Response from current dealership:
Thank you for taking the time to share your feedback. I am very pleased to hear that my team has been responsive and nice while helping you find the car of your dreams. We are happy to be of any assistance any time you need us. -Heather Lewis, Client Care Manager
May 22, 2016
Very professional
Response from current dealership:
Hi Sam, thank you for sharing your feedback. We look forward to providing professional service for years to come. -Heather Lewis, Client Care Manager
May 20, 2016
The salesman seemed nice, but I was contacted a bit too much. I didn't end up meeting this dealer though because I bought elsewhere.
1 people found this review helpful.
May 6, 2016
dr_jeff
very thorough and frequent follow up. They were knowledgeable and friendly. tried to work with my schedule!
Response from current dealership:
Thank you for sharing your feedback with us. It is very pleasing to hear that our team friendly and accommodating to your schedule. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
May 4, 2016
Nice car, but couldn't agree to a fair deal.
Response from current dealership:
Thank you for taking the time to share your feedback with us. While I am happy to hear that you were interested in one of our vehicles, I am also concerned that we were unable to earn that extra star. If you are still looking for a Mercedes-Benz, we would greatly appreciate an opportunity to revisit. Please feel free to reach out. -Heather Lewis, Client Care Manager
Mar 21, 2016
Very pleasant and satisfied.
Mar 19, 2016
Fletcher Jones in Newport is one of the best car dealerships anywhere. From sales to service a great experience! Worth the drive if in s cal!
Mar 19, 2016
Great response
Feb 18, 2016
Excellent.
Jan 24, 2016
Persistent but courteous
Jan 14, 2016
Responsive and professional
Jan 8, 2016
Great service, beautiful car, thank you!
Jan 8, 2016
I am very disappointed with the customer service. Post purchase key issue has gone weeks with no followup to voice messages or email.
Dec 26, 2015
TERRIBLE, I went and talked to one of the sales managers and was interested in trading in my 07 S550 in for 2013 S63, they asked me to make and offer so I did the guy laughed in my face as if I was a joke, now the same car weeks later is being offered at a lower price then my offer... I heard great reviews from them but will never go there again...
4 people found this review helpful.
Dec 10, 2015
Excellent!
Dec 1, 2015
The worst experience ever... Rude and actually lied to me. They refused to help me find a car at another dealership unless I gave them a deposit first. The saleswoman actually yelled at my 10 year old kid! Would never go back and would never send anyone I care about to this dealership!
3 people found this review helpful.
Dec 1, 2015
Promise over the phone one price. Went to dealer and they can not make this price.
3 people found this review helpful.
Nov 15, 2015
one of the best i've death with
Nov 12, 2015
great
Nov 11, 2015
Though I changed my mind to check other options but they were quick to answer my questions and was ready to help me. Hopefully my next Mercedes will be from them.
Nov 10, 2015
5 Star very professional and courteous.
Nov 6, 2015
Very helpful, and tried to work with me to get to my price. In the end, however, they didnt have the car I wanted... so I bought at another dealer.
Oct 31, 2015
Very straightforward with communication and ultimate agreement on a fair price. Very professional and considerate
Oct 27, 2015
I wasted my time driving downthere. The price they promise over the phone was not honered. I purchased my car at the local dealership.
2 people found this review helpful.
Oct 21, 2015
Very busy dealership, passed me on to 3 different sales people none of which answered any of my questions.......Zero customer service and they make you feel like a number when bragging about selling 900 cars a mont...
2 people found this review helpful.
Sep 19, 2015
Advertised a price for 3 days, then took the price down. When I spoke to a salesman, the price had been increased several thousand dollars.
3 people found this review helpful.
Aug 30, 2015
Beautiful dealership, the sales person waited overtime to meet with me and was very likable and informative
Aug 3, 2015
Excellant
Jul 21, 2015
Excellent
Jul 16, 2015
Christine is awesome
Jul 6, 2015
Initial contact was positive. Poor follow up.
1 people found this review helpful.
Jul 4, 2015
The experience was so so! Them an I wassuppoed to meet with passed me off to another guy who then passed me off to the 3rd one who actually was a nice young guy and seemed the impost sincere of them all!
1 people found this review helpful.
Jun 23, 2015
Excellent
Jun 7, 2015
I contacted the dealership to request the asking price. They would provide it. Don't appreciate the game this dealership plays.
3 people found this review helpful.
May 30, 2015
RPehling
Did a great job very friendly and followed through with everything they said they would do.
May 15, 2015
Great job, good response time.
May 12, 2015
very responsive, but a little too aggressive.
May 5, 2015
Momo35
Our entire purchase experience with Fletcher Jones Newport Beach was more than excellent. We couldn't have picked a better dealership. They are our #1 from here on in. Thank you Fletcher Jones.
May 3, 2015
Known locally for questionable sales & service practices.
2 people found this review helpful.
Apr 27, 2015
They were very professional however we were unable to come to a price that was agreeable to both of us.
Apr 25, 2015
Prompt response!
Apr 25, 2015
Emailed the dealer to get a price on a car and was just given the runaround.
3 people found this review helpful.
Feb 27, 2015
Alex is a bit agressive however; they are an excellent dealership!
Feb 17, 2015
Didn't have the car I wanted.
Feb 1, 2015
Too big. Circus atmosphere.
1 people found this review helpful.
Jan 17, 2015
Great help
Jan 2, 2015
It's great
Dec 4, 2014
Quick initial response by sales person. When car inquired about (2014?) didn't have specific add-on installed that was advertised said it could be "added" (Nav system). Not best answer. I also gave him other options for used (colors, etc.) that would be suitable choices. He never responded (maybe he didn't have or was busy that day). Again, not best response. He could have asked about or mentioned new, but did not. I did make an appt. to see cars following Thanksgiving. When I ultimately chose a different car mfrg., I emailed him to cancel the appt. ahead of time and thanked him for his time. He never responded and I never heard back. I was courteous and did not waste his time (i.e. missed appt.), he should have sent me an email thanking me for my interest and for contacting his firm. I realize the car business is a tough business, many inquiries, a lot of shopping around by prospective clients and uncommitted customers. Plus low margins. It can be exhausting. But basic sales etiquette and follow through would have yielded a better overall experience.
Nov 19, 2014
courteous, helpful
Nov 8, 2014
Awesome sales person.
Aug 21, 2014
Fletcher Jones is too far away, I got my car at a local dealer
Aug 18, 2014
they are condescending and pretentious. i will never buy a car from them. ever.
1 people found this review helpful.
Aug 6, 2014
Purchased my dream car last week. Exceptional customer service! Thank you!
Aug 5, 2014
Jul 31, 2014
Not offer competitive rates.
May 27, 2014
No price is ever listed. Requested additional info on-line but still did not receive any. Not very customer service at all.
1 people found this review helpful.
Feb 19, 2013
I ended up purchasing my car from Fletcher Jones. James and Brian were fantastic to work with. The car was perfect and the best GL that I saw in all of Southern California.
Dec 2, 2012
Dan was excellent to deal with. Im not a fan of the old style car buying shenanigans.. In the end we arrived at a fair price.
Nov 14, 2012
professional service with good follow up.
Nov 13, 2012
Phil was very helpful.
Jul 19, 2012
Inept sales persons. Poor follow up. Provided wrong vin numbers for car fax.
1 people found this review helpful.
Jun 24, 2012
very professional. These people know how to treat customers......why ever go back to the rink-dinky little FORD dealer to sit in a smelly sales execs office with faded photos and cheap chairs.....The dealers are a representative of the cars they sell. That's why I unfortunately stick to European cars.
May 8, 2012
expet sales people helping me to the vehicle I was most comfortable with.!
Feb 4, 2012
Great deal! Great service. Beautiful, beautiful car. Totally painless process. Everyone was so nice and helpful.

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