Fletcher Jones Motorcars

3300 Jamboree Rd, Newport Beach, CA 92660
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Sales: (949) 438-4538

Service: (949) 718-3200

Today 8:00am - 9:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/01/25/20/55/2015_mercedes-benz_s-class-pic-7330515056585408539-152x114.jpeg

2015 Mercedes-Benz S-Class S 550 Used Cars in Newport Beach, CA 92660

Great Deal
$7,830 BELOW
Instant Market Value of $77,718

Price: $69,888

Mileage: 13,064

Location: Newport Beach, CA 92660

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2015 Mercedes-Benz S-Class S 550 for sale - $69,888, 13,064 miles with Premium 1 Package, Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2017/01/14/03/11/2012_mercedes-benz_e-class-pic-2120009357006111996-152x114.jpeg

2012 Mercedes-Benz E-Class E 350 Cabriolet Used Cars in Newport Beach, CA 92660

Good Deal
$2,302 BELOW
Instant Market Value of $32,190

Price: $29,888

Mileage: 36,121

Location: Newport Beach, CA 92660

Average time on market: 18 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2012 Mercedes-Benz E-Class E 350 Cabriolet for sale - $29,888, 36,121 miles with Bluetooth, Leather Seats, Aluminum Wheels, Premium Package, Appearance Package
https://static.cargurus.com/images/forsale/2017/01/25/20/56/2015_mercedes-benz_g-class-pic-438093142282364520-152x114.jpeg

2015 Mercedes-Benz G-Class G 63 AMG Used Cars in Newport Beach, CA 92660

Good Deal
$6,912 BELOW
Instant Market Value of $126,800

Price: $119,888

Mileage: 14,216

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Designo Mocha Black Description: Used 2015 Mercedes-Benz G-Class G 63 AMG for sale - $119,888, 14,216 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2017/01/11/14/45/2014_mercedes-benz_e-class-pic-8680606595747496705-152x114.jpeg

2014 Mercedes-Benz E-Class E 350 Cabriolet Used Cars in Newport Beach, CA 92660

Good Deal
$2,120 BELOW
Instant Market Value of $43,008

Price: $40,888

Mileage: 22,061

Location: Newport Beach, CA 92660

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2014 Mercedes-Benz E-Class E 350 Cabriolet for sale - $40,888, 22,061 miles with Premium 1 Package, Bluetooth, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/02/09/10/57/2014_mercedes-benz_s-class-pic-4531069115031973746-152x114.jpeg

2014 Mercedes-Benz S-Class S 550 Used Cars in Newport Beach, CA 92660

Good Deal
$2,924 BELOW
Instant Market Value of $67,812

Price: $64,888

Mileage: 25,161

Location: Newport Beach, CA 92660

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Automatic Color: Magnetite Black Metallic Description: Used 2014 Mercedes-Benz S-Class S 550 for sale - $64,888, 25,161 miles with Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Premium 1 Package, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2017/02/15/15/36/2013_mercedes-benz_e-class-pic-7853680382450177779-152x114.jpeg

2013 Mercedes-Benz E-Class E 350 Sport Used Cars in Newport Beach, CA 92660

Fair Deal
$790 BELOW
Instant Market Value of $28,678

Price: $27,888

Mileage: 40,148

Location: Newport Beach, CA 92660

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2013 Mercedes-Benz E-Class E 350 Sport for sale - $27,888, 40,148 miles with Premium 1 Package, Sport Package, Bluetooth, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/01/23/15/01/2014_mercedes-benz_e-class-pic-8639749511834703799-152x114.jpeg

2014 Mercedes-Benz E-Class E 350 Cabriolet Used Cars in Newport Beach, CA 92660

Fair Deal
$1,283 BELOW
Instant Market Value of $42,171

Price: $40,888

Mileage: 25,703

Location: Newport Beach, CA 92660

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2014 Mercedes-Benz E-Class E 350 Cabriolet for sale - $40,888, 25,703 miles with Premium 1 Package, Bluetooth, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/01/23/15/01/2016_honda_accord-pic-2784837035648976100-152x114.jpeg

2016 Honda Accord EX-L Used Cars in Newport Beach, CA 92660

Fair Deal
$577 BELOW
Instant Market Value of $24,465

Price: $23,888

Mileage: 18,354

Location: Newport Beach, CA 92660

Average time on market: 27 days Certified Pre-Owned: No Color: Basque Red Pearl Ii Description: Used 2016 Honda Accord EX-L for sale - $23,888, 18,354 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/01/20/15/11/2016_mercedes-benz_amg_gt-pic-5338371008129420889-152x114.jpeg

2016 Mercedes-Benz AMG GT S Used Cars in Newport Beach, CA 92660

Fair Deal
$4,593 BELOW
Instant Market Value of $124,481

Price: $119,888

Mileage: 1,791

Location: Newport Beach, CA 92660

Average time on market: 56 days Certified Pre-Owned: No Transmission: Automatic Color: Mars Red Description: Used 2016 Mercedes-Benz AMG GT S for sale - $119,888, 1,791 miles with Navigation System, Leather Seats, Backup Camera
https://static.cargurus.com/images/forsale/2017/02/10/14/34/2015_mercedes-benz_s-class-pic-8658795806452049979-152x114.jpeg

2015 Mercedes-Benz S-Class S 550 Used Cars in Newport Beach, CA 92660

Fair Deal
$1,687 BELOW
Instant Market Value of $74,575

Price: $72,888

Mileage: 26,725

Location: Newport Beach, CA 92660

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2015 Mercedes-Benz S-Class S 550 for sale - $72,888, 26,725 miles with Sport Package, Leather Seats, Driver Assistance Package, Sunroof/Moonroof, Navigation System, Premium 1 Package, Bluetooth, Backup Camera, Comfort Package, M Sport Package
https://static.cargurus.com/images/forsale/2017/01/26/03/27/2015_mercedes-benz_e-class-pic-6583625418016705177-152x114.jpeg

2015 Mercedes-Benz E-Class E 400 Hybrid Used Cars in Newport Beach, CA 92660

Fair Deal
$758 BELOW
Instant Market Value of $44,646

Price: $43,888

Mileage: 2,759

Location: Newport Beach, CA 92660

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2015 Mercedes-Benz E-Class E 400 Hybrid for sale - $43,888, 2,759 miles with Premium 1 Package, Bluetooth, Sunroof/Moonroof, Light Package, Premium Package
https://static.cargurus.com/images/forsale/2017/02/03/13/24/2013_mercedes-benz_g-class-pic-8761754039419882018-152x114.jpeg

2013 Mercedes-Benz G-Class G 63 AMG Used Cars in Newport Beach, CA 92660

Fair Deal
$3,071 BELOW
Instant Market Value of $97,959

Price: $94,888

Mileage: 46,875

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Black Description: Used 2013 Mercedes-Benz G-Class G 63 AMG for sale - $94,888, 46,875 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Aluminum Wheels, Navigation System, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2017/02/07/13/30/2016_mercedes-benz_s-class-pic-6399935720160374357-152x114.jpeg

2016 Mercedes-Benz S-Class S 550 4MATIC Used Cars in Newport Beach, CA 92660

Fair Deal
$2,389 BELOW
Instant Market Value of $92,277

Price: $89,888

Mileage: 10,608

Location: Newport Beach, CA 92660

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2016 Mercedes-Benz S-Class S 550 4MATIC for sale - $89,888, 10,608 miles with Sport Package, Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2017/01/20/15/11/2014_mercedes-benz_e-class-pic-6761964483965653887-152x114.jpeg

2014 Mercedes-Benz E-Class E 350 Coupe Used Cars in Newport Beach, CA 92660

Fair Deal
$513 BELOW
Instant Market Value of $34,401

Price: $33,888

Mileage: 31,258

Location: Newport Beach, CA 92660

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2014 Mercedes-Benz E-Class E 350 Coupe for sale - $33,888, 31,258 miles with Premium 1 Package, Bluetooth, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/01/19/03/23/2015_mercedes-benz_e-class-pic-4671439253699979740-152x114.jpeg

2015 Mercedes-Benz E-Class E 350 Luxury Used Cars in Newport Beach, CA 92660

Fair Deal
$405 BELOW
Instant Market Value of $37,293

Price: $36,888

Mileage: 33,809

Location: Newport Beach, CA 92660

Certified Pre-Owned: Yes Transmission: Automatic Color: Polar White Description: Used 2015 Mercedes-Benz E-Class E 350 Luxury for sale - $36,888, 33,809 miles with Premium 1 Package, Sport Package, Bluetooth, Sunroof/Moonroof, M Sport Package
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Feb 7, 2017
I was very impressed with the speed in with Fletcher Jones Motorcars contacted us and their willingness to work with us to put us in the car of our choice. I worked with Joey Gulo and he was fantastic...very customer oriented and helpful in every way. I would highly recommend him to my friends and family. That's saying a lot! My wife and I fly into John Wayne airport this Thursday to pick-up our car and Joey has offered to pick us up which is beyond helpful. So far this is the best car buying experience we've had and we are grateful for the help we have received so far. I cannot recommend this dealership any higher.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Dave. Thank you for sharing about your recent experience with us. Your recommendations are truly the highest form of flattery. We are thrilled to hear that Joey and the rest of our team assisted you and your wife in finding the car of your dreams. Should you need any further assistance, please don't hesitate to reach out. Sincerely, Heather Lewis-Client Care Manager
Feb 3, 2017
The vehicle was sold but they still email, text and call me to visit. The sales guy could't find the car in the lot and said probably it was sold yesterday, and the system was not updated yet. I drove 50 miles back and forth, and they still owe me an apology. Very disappointed at this so called the largest MB dealer.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Henry. Please accept our sincere apologies. We would still like to help you get the car of your dreams with a dream payment. Please give me a call at (949) 718-3015 so I can locate the car you are looking for and earn a five-star rating. Most Sincerely, Scott Ribble | Guest Experience Manager
Jan 28, 2017
Was told the car was available and when I went in for my scheduled appointment the car was not there. The car supposedly had sold 3 days prior to my visit but I was not contacted at all in regard to its status. It was emphasized to them that the interest was only in that car and to advise me if it had been sold before I was able to make my appointment, after all it was a two hour drive. The people who I were talking to did not even speak with me in regard to the car and I was pushed off on someone whom I had not previously arranged communication with. The whole experience was very Shady and it leads me to believe the car was a lost lead.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Vekt. I am sorry to read your review. With over 1,200 new and pre-owned cars in stock, we almost always have the perfect car ready for immediate delivery. Please call me at (949) 718-3015 so that I can find you the perfect Mercedes-Benz, and turn your experience around. Most Sincerely, Scott Ribble | Guest Experience Manager
Jan 26, 2017
Purchased my S550 and they worked it out on my schedule and timeline. Eric Gastineau was a great pleasure to work with. His commitment to make a deal happen and deliver my vehicle was priority. Thank You Eric and your team at Fletcher Jones!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Jr. Congratulations on your Mercedes-Benz S 550! We are happy to hear that Eric and the rest of our team were able to exceed the level of your expectations. Should you need any further assistance, please don't hesitate to reach out to us. Thank you, Heather Lewis-Client Care Manager
Jan 11, 2017
Was good except I didn't know this car was not in Washington state. Plus I was looking for the 2017 model. But I did find another car in my area that met my needs. Thank you
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Michael,

Thank you for your feedback. We are happy to hear you found a vehicle that was able to fit your needs. If we can be of any assistance to you in the future, please don't hesitate to reach out.

Best,

Heather Lewis
Client Care Manager
Jan 10, 2017
Eric Rosenthal returned my call and kept in contact via email...
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Stefan,

Thank you for sharing your feedback with us. It is great to hear Eric and our team was able to assist you in a timely manner. We value what you have to say and would love to know in what ways we can improve to gain a 5-star rating from you. If you have any suggestions, please don't hesitate to reach out to us.

Best,

Heather Lewis
Client Care Manager
Dec 9, 2016
Quick responding but they didn't want to give out the quote over the phone. Must be in person.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Michael,

We want you to experience the Fletcher Jones difference in person. With over 1,000 cars in our inventory, the most professional sales team in the industry and the best preferred owners benefits in the country, we can almost always help our guests find the perfect vehicle at a great price.  

Scott Ribble | Guest Experience Manager
Nov 30, 2016
Not a good experience. Felt like they were doing me a favor just to speak with me. After extensive email contact, I went in for a scheduled appointment. I arrived but they couldn't find the car. Not good. Bought elsewhere.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi David,

I hope you are enjoying your new car and that you will give us an opportunity to earn your business the next time you are in the market.

Most Sincerely,

Scott Ribble | Guest Experience Manager
F l e t c h e r  J o n e s  M o t o r c a r s
Nov 20, 2016
Excellent Service!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Martina,

We appreciate your feedback. We strive to provide top-notch luxury service to all our guests. As always, please do not hesitate to reach out if you need further assistance with anything.

Thank you,

Heather Lewis
Client Care Manager
Nov 17, 2016
mattmcinally
Great follow-up, we are not ready to buy.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hello Matt,

Thank you for providing your feedback and keeping us in mind. When you are ready to choose a vehicle, we will be ready to assist.  Please feel free to reach out if we can answer any questions or schedule a VIP reservation for a test drive and product demonstration.

Best,

Heather Lewis
Client Care Manager
Nov 3, 2016
Outstanding customer service
1 of 1 people found this review helpful.
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Response from Fletcher Jones Motorcars:

I am happy to hear that our team could deliver outstanding customer service for you. Thank you for your kind feedback. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
Nov 2, 2016
Outstanding communication with salesman. Eric Rosenrhal
1 of 1 people found this review helpful.
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Response from Fletcher Jones Motorcars:

Thank you for taking the time to share your feedback about Eric. We are very fortunate to have outstanding associates on our team. Please let us know if you we can be of any further assistance. -Heather Lewis, Client Care Manager
Nov 1, 2016
Followed up accordingly to my inquiry
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback. We strive to deliver only exceptional service, so I am pleased to hear that our team followed up accordingly. -Heather Lewis, Client Care Manager
Oct 26, 2016
Took long to respond
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

I am sorry that we took too long to respond. If you are still looking for the perfect Mercedes-Benz, I would be happy to personally assist you. I can be reached at 949-718-3015. Most Sincerely, Scott Ribble | Guest Experience Manager
Oct 4, 2016
I contacted Fletcher as I was in the market for a MB CLS550 and they advertised a vehicle without pricing (which is frustrating) so I emailed. Fast response; both emailed and phoned but the problem is they priced the car at the highest end of the range. Having searched for the past 4 months, I was aware of fair pricing for this condition vehicle. 5 stars for response, 1 star for pricing ...3 star score. Use your judgement here
2 of 2 people found this review helpful.
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Response from Fletcher Jones Motorcars:

Our Fletcher Jones Platinum Certified Pre-Owned Vehicles go through a much more thorough inspection process and are held to much higher standards than our competitors vehicles. They also come with our Preferred Owners Benefits that if used regularly, result in $9,560 of savings over four years.  Before you make a decision, please stop by and allow us to show you why we sell more certified pre-owned cars than any other Mercedes-Benz dealer in the nation. Most Sincerely, Scott Ribble | Guest Experience Manager
Sep 14, 2016
The team Fletcher Jones were extremely responsive and professional and provided a fantastic service to have me driving the car home on the same day.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback with us and congratulations on your new Mercedes-Benz! I am so glad to hear that our team was able to help you find the perfect car and assisted in making sure you got to take it home that day. We look forward to a lasting relationship. -Heather Lewis, Client Care Manager
Sep 3, 2016
Excellent
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for generous feedback. I am pleased to hear that we could deliver excellent service. We are here to help should you need us. -Heather Lewis, Client Care Manager
Aug 19, 2016
Awesome dealership. Awesome people
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

It is our mission to deliver nothing less than exceptional service, so I am happy to hear that you find our amenities and staff to be awesome. We look forward to assisting you in the future and are thankful for your great feedback. -Heather Lewis, Client Care Manager
Aug 18, 2016
Very good experience
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Response from Fletcher Jones Motorcars:

Thank you for your wonderful feedback. I am happy to hear you had a very good experience and want you to know we are here to help should you need us for anything. -Heather Lewis, Client Care Manager
Aug 1, 2016
I submitted an application and was told that I would be contacted within 24 to 48 hours once my credit application was reviewed...well needless to say a few days went by and I called to check the status only to find out that the car had been sold and all I had was an inquiry to show for it. I think that the situation should have been handled differently.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Juanika, please call me at 949-718-3015 and I will help. Scott Ribble | Guest Experience Manager
Jul 25, 2016
Great!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your rating and feedback with us! We are available if you should need any assistance from us. -Heather Lewis, Client Care Manager
Jul 21, 2016
This is a top class outfit. Lots of help and follow up. I am looking for a 2014 model and they have the 2013 otherwise we would have gone further. Eric was really helpful and straight, which I liked.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback with us. It is our mission to deliver a first class experience to all of our guests every time, so I am very happy to hear that our team was able to do so in finding your perfect vehicle. Please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jul 2, 2016
Treated like VIP's, nice people.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Larry, thank you for taking the time to share your feedback. I am happy to hear that you were treated like VIPs during your visit. Is there anything that we could have done to earn that 5th star? Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Jun 26, 2016
Timely and responsive
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Jack,

Thank you for your feedback. We strive to deliver exceptional service every step of the way. Please let us know if we can be of any further assistance.

Heather Lewis
Client Care Manager
Jun 19, 2016
The salesman was unprofessional, rude and overly agressive.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Mike,

I would like to get some more information so that we can coach the salesperson you worked with, and If it is not too late, I would like to fix the situation and earn your business. Please give me a call when you have a moment. I can be reached at 949-718-3015.

Most Sincerely,

Scott Ribble | Guest Experience Manager
May 30, 2016
Went a different direction over priced. No Image.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 30, 2016
Experience ok car overpriced
1 of 1 people found this review helpful.
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Response from Fletcher Jones Motorcars:

Thank you for sharing about your recent visit. I am disappointed to hear that your experience was just okay. We would appreciate to opportunity to provide a 5-star experience and help you find the car of your dreams. If you are available to discuss further, I can be reached at 949-718-3160. -Heather Lewis, Client Care Manager
May 25, 2016
They have been very responsive and nice. I haven't received the car yet, but the interactions so far have been very professional.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for taking the time to share your feedback. I am very pleased to hear that my team has been responsive and nice while helping you find the car of your dreams. We are happy to be of any assistance any time you need us. -Heather Lewis, Client Care Manager
May 22, 2016
Very professional
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Hi Sam, thank you for sharing your feedback. We look forward to providing professional service for years to come. -Heather Lewis, Client Care Manager
May 20, 2016
The salesman seemed nice, but I was contacted a bit too much. I didn't end up meeting this dealer though because I bought elsewhere.
Is this review helpful? Yes | No
May 6, 2016
dr_jeff
very thorough and frequent follow up. They were knowledgeable and friendly. tried to work with my schedule!
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for sharing your feedback with us. It is very pleasing to hear that our team friendly and accommodating to your schedule. We look forward to assisting you in the future. -Heather Lewis, Client Care Manager
May 4, 2016
Nice car, but couldn't agree to a fair deal.
Is this review helpful? Yes | No

Response from Fletcher Jones Motorcars:

Thank you for taking the time to share your feedback with us. While I am happy to hear that you were interested in one of our vehicles, I am also concerned that we were unable to earn that extra star. If you are still looking for a Mercedes-Benz, we would greatly appreciate an opportunity to revisit. Please feel free to reach out. -Heather Lewis, Client Care Manager
Mar 21, 2016
Very pleasant and satisfied.
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Mar 19, 2016
Fletcher Jones in Newport is one of the best car dealerships anywhere. From sales to service a great experience! Worth the drive if in s cal!
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Mar 19, 2016
Great response
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Feb 18, 2016
Excellent.
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Jan 24, 2016
Persistent but courteous
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Jan 14, 2016
Responsive and professional
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Jan 8, 2016
Great service, beautiful car, thank you!
Is this review helpful? Yes | No
Jan 8, 2016
I am very disappointed with the customer service. Post purchase key issue has gone weeks with no followup to voice messages or email.
Is this review helpful? Yes | No
Dec 26, 2015
TERRIBLE, I went and talked to one of the sales managers and was interested in trading in my 07 S550 in for 2013 S63, they asked me to make and offer so I did the guy laughed in my face as if I was a joke, now the same car weeks later is being offered at a lower price then my offer... I heard great reviews from them but will never go there again...
1 of 1 people found this review helpful.
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Dec 10, 2015
Excellent!
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Dec 1, 2015
The worst experience ever... Rude and actually lied to me. They refused to help me find a car at another dealership unless I gave them a deposit first. The saleswoman actually yelled at my 10 year old kid! Would never go back and would never send anyone I care about to this dealership!
1 of 1 people found this review helpful.
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Dec 1, 2015
Promise over the phone one price. Went to dealer and they can not make this price.
1 of 1 people found this review helpful.
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Nov 15, 2015
one of the best i've death with
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Nov 12, 2015
great
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Nov 11, 2015
Though I changed my mind to check other options but they were quick to answer my questions and was ready to help me. Hopefully my next Mercedes will be from them.
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Nov 10, 2015
5 Star very professional and courteous.
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Nov 6, 2015
Very helpful, and tried to work with me to get to my price. In the end, however, they didnt have the car I wanted... so I bought at another dealer.
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Oct 31, 2015
Very straightforward with communication and ultimate agreement on a fair price. Very professional and considerate
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Oct 27, 2015
I wasted my time driving downthere. The price they promise over the phone was not honered. I purchased my car at the local dealership.
1 of 1 people found this review helpful.
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Oct 21, 2015
Very busy dealership, passed me on to 3 different sales people none of which answered any of my questions.......Zero customer service and they make you feel like a number when bragging about selling 900 cars a mont...
1 of 1 people found this review helpful.
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Sep 19, 2015
Advertised a price for 3 days, then took the price down. When I spoke to a salesman, the price had been increased several thousand dollars.
2 of 2 people found this review helpful.
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Aug 30, 2015
Beautiful dealership, the sales person waited overtime to meet with me and was very likable and informative
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Aug 3, 2015
Excellant
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Jul 21, 2015
Excellent
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Jul 16, 2015
Christine is awesome
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Jul 6, 2015
Initial contact was positive. Poor follow up.
1 of 1 people found this review helpful.
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Jul 4, 2015
The experience was so so! Them an I wassuppoed to meet with passed me off to another guy who then passed me off to the 3rd one who actually was a nice young guy and seemed the impost sincere of them all!
1 of 1 people found this review helpful.
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Jun 23, 2015
Excellent
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Jun 7, 2015
I contacted the dealership to request the asking price. They would provide it. Don't appreciate the game this dealership plays.
2 of 2 people found this review helpful.
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May 30, 2015
RPehling
Did a great job very friendly and followed through with everything they said they would do.
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May 15, 2015
Great job, good response time.
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May 12, 2015
very responsive, but a little too aggressive.
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May 5, 2015
Momo35
Our entire purchase experience with Fletcher Jones Newport Beach was more than excellent. We couldn't have picked a better dealership. They are our #1 from here on in. Thank you Fletcher Jones.
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May 3, 2015
Known locally for questionable sales & service practices.
1 of 1 people found this review helpful.
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Apr 27, 2015
They were very professional however we were unable to come to a price that was agreeable to both of us.
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Apr 25, 2015
Prompt response!
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Apr 25, 2015
Emailed the dealer to get a price on a car and was just given the runaround.
2 of 2 people found this review helpful.
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Feb 27, 2015
Alex is a bit agressive however; they are an excellent dealership!
Is this review helpful? Yes | No

Old Dealer Reviews

Feb 17, 2015
Didn't have the car I wanted.
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Feb 1, 2015
Too big. Circus atmosphere.
1 of 1 people found this review helpful.
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Jan 17, 2015
Great help
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Jan 2, 2015
It's great
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Dec 4, 2014
Quick initial response by sales person. When car inquired about (2014?) didn't have specific add-on installed that was advertised said it could be "added" (Nav system). Not best answer. I also gave him other options for used (colors, etc.) that would be suitable choices. He never responded (maybe he didn't have or was busy that day). Again, not best response. He could have asked about or mentioned new, but did not. I did make an appt. to see cars following Thanksgiving. When I ultimately chose a different car mfrg., I emailed him to cancel the appt. ahead of time and thanked him for his time. He never responded and I never heard back. I was courteous and did not waste his time (i.e. missed appt.), he should have sent me an email thanking me for my interest and for contacting his firm. I realize the car business is a tough business, many inquiries, a lot of shopping around by prospective clients and uncommitted customers. Plus low margins. It can be exhausting. But basic sales etiquette and follow through would have yielded a better overall experience.
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Nov 19, 2014
courteous, helpful
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Nov 8, 2014
Awesome sales person.
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Aug 21, 2014
Fletcher Jones is too far away, I got my car at a local dealer
Is this review helpful? Yes | No
Aug 18, 2014
they are condescending and pretentious. i will never buy a car from them. ever.
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Aug 6, 2014
Purchased my dream car last week. Exceptional customer service! Thank you!
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Aug 5, 2014
Good
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Jul 31, 2014
Not offer competitive rates.
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May 27, 2014
No price is ever listed. Requested additional info on-line but still did not receive any. Not very customer service at all.
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Feb 19, 2013
I ended up purchasing my car from Fletcher Jones. James and Brian were fantastic to work with. The car was perfect and the best GL that I saw in all of Southern California.
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Dec 2, 2012
Dan was excellent to deal with. Im not a fan of the old style car buying shenanigans.. In the end we arrived at a fair price.
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Nov 14, 2012
professional service with good follow up.
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Nov 13, 2012
Phil was very helpful.
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Jul 19, 2012
Inept sales persons. Poor follow up. Provided wrong vin numbers for car fax.
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Jun 24, 2012
very professional. These people know how to treat customers......why ever go back to the rink-dinky little FORD dealer to sit in a smelly sales execs office with faded photos and cheap chairs.....The dealers are a representative of the cars they sell. That's why I unfortunately stick to European cars.
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May 8, 2012
expet sales people helping me to the vehicle I was most comfortable with.!
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Feb 4, 2012
Great deal! Great service. Beautiful, beautiful car. Totally painless process. Everyone was so nice and helpful.
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