Fletcher Jones Motorcars

Excellent

Christine is awesome

Initial contact was positive. Poor follow up.

The experience was so so! Them an I wassuppoed to meet with passed me off to another guy who then passed me off to the 3rd one who actually was a nice young guy and seemed the impost sincere of them all!

Excellent

I contacted the dealership to request the asking price. They would provide it. Don't appreciate the game this dealership plays.

Did a great job very friendly and followed through with everything they said they would do.

Great job, good response time.

very responsive, but a little too aggressive.

Our entire purchase experience with Fletcher Jones Newport Beach was more than excellent. We couldn't have picked a better dealership. They are our #1 from here on in. Thank you Fletcher Jones.

Known locally for questionable sales & service practices.

They were very professional however we were unable to come to a price that was agreeable to both of us.

Prompt response!

Emailed the dealer to get a price on a car and was just given the runaround.

Alex is a bit agressive however; they are an excellent dealership!

Didn't have the car I wanted.

Too big. Circus atmosphere.

Great help

It's great

Quick initial response by sales person. When car inquired about (2014?) didn't have specific add-on installed that was advertised said it could be "added" (Nav system). Not best answer. I also gave him other options for used (colors, etc.) that would be suitable choices. He never responded (maybe he didn't have or was busy that day). Again, not best response. He could have asked about or mentioned new, but did not. I did make an appt. to see cars following Thanksgiving. When I ultimately chose a different car mfrg., I emailed him to cancel the appt. ahead of time and thanked him for his time. He never responded and I never heard back. I was courteous and did not waste his time (i.e. missed appt.), he should have sent me an email thanking me for my interest and for contacting his firm. I realize the car business is a tough business, many inquiries, a lot of shopping around by prospective clients and uncommitted customers. Plus low margins. It can be exhausting. But basic sales etiquette and follow through would have yielded a better overall experience.

courteous, helpful

Awesome sales person.

Fletcher Jones is too far away, I got my car at a local dealer

they are condescending and pretentious. i will never buy a car from them. ever.

Purchased my dream car last week. Exceptional customer service! Thank you!

Good

Not offer competitive rates.

No price is ever listed. Requested additional info on-line but still did not receive any. Not very customer service at all.

I ended up purchasing my car from Fletcher Jones. James and Brian were fantastic to work with. The car was perfect and the best GL that I saw in all of Southern California.

Dan was excellent to deal with. Im not a fan of the old style car buying shenanigans.. In the end we arrived at a fair price.

professional service with good follow up.

Phil was very helpful.

Inept sales persons. Poor follow up. Provided wrong vin numbers for car fax.

very professional. These people know how to treat customers......why ever go back to the rink-dinky little FORD dealer to sit in a smelly sales execs office with faded photos and cheap chairs.....The dealers are a representative of the cars they sell. That's why I unfortunately stick to European cars.

expet sales people helping me to the vehicle I was most comfortable with.!

Great deal! Great service. Beautiful, beautiful car. Totally painless process. Everyone was so nice and helpful.