J & M Imports

9814 N. Cave Creek Rd.
Phoenix, AZ 85020

Sales: (602) 833-0548

Today 10:00 AM - 6:00 PM
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2009 Volkswagen Rabbit 4-door Used Cars in Phoenix, AZ 85020

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Mileage: 113,632

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Certified Pre-Owned: No Transmission: Automatic Description: Used 2009 Volkswagen Rabbit 4-door for sale - $4,450, 113,632 miles with Alloy Wheels
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2011 Chevrolet Aveo Aveo5 1LT Hatchback FWD Used Cars in Phoenix, AZ 85020

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2011 Suzuki SX4 SE Used Cars in Phoenix, AZ 85020

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Certified Pre-Owned: No Transmission: Automatic Description: Used 2011 Suzuki SX4 SE for sale - $3,950, 83,205 miles with Alloy Wheels
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2009 Toyota Corolla XRS Used Cars in Phoenix, AZ 85020

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CarGurus IMV of $9,606

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Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2009 Toyota Corolla XRS for sale - $6,995, 83,108 miles with Sunroof/Moonroof, Alloy Wheels
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2008 MINI Cooper S Used Cars in Phoenix, AZ 85020

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Mileage: 78,688

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Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2008 MINI Cooper S for sale - $5,950, 78,688 miles with Premium Package, Sport Package, Alloy Wheels
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2008 Volvo XC90 3.2 FWD Used Cars in Phoenix, AZ 85020

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Mileage: 143,122

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Average time on market: 34 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2008 Volvo XC90 3.2 FWD for sale - $4,450, 143,122 miles with Alloy Wheels, Sunroof/Moonroof
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2008 Honda Odyssey EX Used Cars in Phoenix, AZ 85020

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CarGurus IMV of $7,153

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Mileage: 142,790

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Average time on market: 31 days Certified Pre-Owned: No Transmission: Automatic Color: Gold Description: Used 2008 Honda Odyssey EX for sale - $4,995, 142,790 miles with Alloy Wheels
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2009 Volkswagen Routan SEL Used Cars in Phoenix, AZ 85020

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Mileage: 78,711

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Average time on market: 25 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2009 Volkswagen Routan SEL for sale - $6,450, 78,711 miles with Leather Seats, Alloy Wheels
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2009 Toyota Corolla LE Used Cars in Phoenix, AZ 85020

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Mileage: 135,959

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Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2009 Toyota Corolla LE for sale - $4,995, 135,959 miles with Sunroof/Moonroof
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2010 Hyundai Sonata GLS Used Cars in Phoenix, AZ 85020

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CarGurus IMV of $6,583

Price: $4,450

Mileage: 106,741

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Certified Pre-Owned: No Transmission: Automatic Description: Used 2010 Hyundai Sonata GLS for sale - $4,450, 106,741 miles
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2008 Nissan Altima Coupe 3.5 SE Used Cars in Phoenix, AZ 85020

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Mileage: 96,397

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Average time on market: 24 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2008 Nissan Altima Coupe 3.5 SE for sale - $5,995, 96,397 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Premium Package, Alloy Wheels, Technology Package
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2007 Honda Civic Coupe Si Used Cars in Phoenix, AZ 85020

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Mileage: 147,401

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Average time on market: 26 days Certified Pre-Owned: No Transmission: Manual Description: Used 2007 Honda Civic Coupe Si for sale - $4,995, 147,401 miles with Sunroof/Moonroof, Alloy Wheels
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2009 Hyundai Santa Fe Limited Used Cars in Phoenix, AZ 85020

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CarGurus IMV of $7,267

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Mileage: 154,571

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Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2009 Hyundai Santa Fe Limited for sale - $5,450, 154,571 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
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Average time on market: 20 days Certified Pre-Owned: No Transmission: Manual Color: Black Description: Used 2008 Toyota Corolla S for sale - $4,995, 125,342 miles with Sunroof/Moonroof, Alloy Wheels
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2005 Lexus ES 330 FWD Used Cars in Phoenix, AZ 85020

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Mileage: 168,105

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Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2005 Lexus ES 330 FWD for sale - $3,995, 168,105 miles with Leather Seats, Sunroof/Moonroof, Chrome Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 8, 2017
Beware of over pricing in fees. They put on a $600 doc fee (fee fdo doing documents). That is more than twice the big dealers, and most used dealers charge 200-300.
0 of 1 people found this review helpful.
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Nov 23, 2017
Quick response and extremely courteous!
4 of 4 people found this review helpful.
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Nov 21, 2017
Very impressed with the purchase
3 of 3 people found this review helpful.
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Oct 24, 2017
Guru9HY3L
Very low pressure environment, happy to just let you browse the lot. Lee even let me take a vehicle for an extended test drive overnight so my husband could check the vehicle out. Smooth and easy trade-in process, no pressure sales, no haggling, the listed price is what you get, all their vehicles are priced well below market value so you know you are getting a good deal. They emailed me the carfax report before I even came to the lot so I could review the vehicle history. Would recommend for a pleasant smooth used vehicle purchase.
8 of 8 people found this review helpful.
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Oct 23, 2017
madammahem
I called the dealer some questions. He was polite, friendly & knowledgable.
4 of 4 people found this review helpful.
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Oct 18, 2017
This dealer had over $1300 in fee's I was told by the saleman that it is a 4 cylinder so it runs rough unlike the 6 cylinder. I owned a 4 cylinder and this was not true. The car obviously has a busted motor mount or failing transmission. I got into test drive it and when putting it into drive it sounded like the engine fell out of it. I got out and did not yet drive this car When I said it sounds like a busted motor mount the salesman said probably. This irritated me. Also he claimed he had a mechanic look over his cars and this was a lie. A diff. gentleman on the lot who was starting up the cars was very honest and explained he wasn't a mechanic he just drove them to make sure they ran. I wold avoid this dealer What's it take to find an honest dealer?
2 of 5 people found this review helpful.
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Oct 18, 2017
Great service.
4 of 4 people found this review helpful.
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Oct 12, 2017
we talked and I was to see the car the next day but the car sold that evening.
1 of 3 people found this review helpful.
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Oct 1, 2017
W210whip
I drove an hour to see the car an hour and fifteen minutes before closing. I told the rep i was an hour from there and he told me ok but we close in an an hour and fifteen minutes. I got there about ten to fifteen minutes before closing and he was already parking cars to lock gate. After ten minutes of looking over car i just had enough time to scan for codes. He was ready to leave. The car was not as advertised. The airbag suspension was busted and the full glass sunroof didnt work. If I had known the bags were gone i would have saved myself the trip. In the end the rep was a nice enough fellow to talk to.
5 of 7 people found this review helpful.
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Sep 29, 2017
The dealer simply said that the vehicle I contacted him about was still available, and to come by at my convenience. I didn't follow up on the request, but it was nice of the dealer to let me know the status of the vehicle.
6 of 6 people found this review helpful.
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Sep 29, 2017
Godschild_1
I received a response within minutes. I got great information and customer service.
4 of 4 people found this review helpful.
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Sep 15, 2017
GuruDN86Y
Great experience! Very pleased with car and service. Would recommend to anyone looking for an inexpensive car.
4 of 5 people found this review helpful.
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Aug 25, 2017
Immediate response from dealer, very satisfied. I still have not purchased vehicle but am keeping an eye on price drops.
4 of 4 people found this review helpful.
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Aug 19, 2017
Received a response about this car within 30 minutes. Quick, painless process of buying a car for our daughter. Much easier than dealing with large car dealerships!Thank you!!
6 of 6 people found this review helpful.
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Aug 18, 2017
I sent them an email asking how much money I would need down they sent me an automated return but never got back to me other than that they must not want to sell cars
4 of 7 people found this review helpful.
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Aug 14, 2017
They were prompt in getting in touch with me. They answered my questions and if i decide on the vehicle they have on their lot, i wouldn't hesitate at all too buy it.
6 of 7 people found this review helpful.
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Aug 10, 2017
They were honest when asked full price. I think it would be better if all dealers put the full price on the page.
8 of 10 people found this review helpful.
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Aug 9, 2017
I went to the dealership they were extremely honest extremely professional extremely friendly they made me feel comfortable like I was part of the family I was so comfortable I would not have an issue sending my mother to purchase a vehicle from them because I honestly feel that they would not try to take advantage of my mother or anyone else they actually gave used car salesman a new name it was the first and only best experience that I've had at a used car lot I will be purchasing all my vehicles in the future from their company, thank you J&M Imports for the best experience that I've ever had purchasing a vehicle from a car lot
7 of 7 people found this review helpful.
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Jul 8, 2017
Great customer service. Great car.
5 of 5 people found this review helpful.
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Jul 5, 2017
Good smooth transaction. Good solid car.
7 of 7 people found this review helpful.
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Jun 24, 2017
mojoworker
When I requested more information on the vehicle, they promptly replied that it was still available.
4 of 4 people found this review helpful.
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Jun 18, 2017
First they could not locate the car advertised. Then they tried to talk me into buying other cars I wasn't interested.
3 of 8 people found this review helpful.
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Apr 27, 2017
Awesome experience buying my Explorer and the follow up for the small problems the next week was perfect. They gave me a new battery.
5 of 6 people found this review helpful.
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Apr 24, 2017
Paid 4250 cash for 2004 Nissan Maxima.dealer seemed honest then next day check engine light came on turned out to be a bad sensor .Car was under warranty so I thought.dealer said the warranty doesn't cover it.only had car 1 day.with a bad sensor the car wouldn't pass emissions.my father took the car back to talk to dealer he said well it passed emissions the sensor most likely went out the next day.imagine that.he wasn't helpful I wouldn't buy y from here ever.
17 of 20 people found this review helpful.
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Apr 11, 2017
Quita23
They let me know where to go and that it is still available
7 of 9 people found this review helpful.
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Mar 19, 2017
Svjatogor_2151
Honesty isn't something you would typically associate with a small used car dealership, but it was what I got with J&M. Jack (the owner) was very helpful throughout the process. I received straight-up answers to my questions with no b.s., pressure, or surprises when I arrived. I was hesitant to visit this dealership based on some of the reviews I found elsewhere, but would not hesitate to recommend them after my experience. I have worked on cars for nearly two decades both as a hobby and professionally, and want to clear a few things up about this (and many other) small car lots. Typically, when cars are traded in, they are sold at auction. Cars can end up at the complete opposite end of the country if the price is right for the dealership. Although it can happen, your car may have started out in a different state. If you don't want a car from a particular region (i.e. the "rust belt"), do your research. Speaking of that, if you are thinking of spending a few thousand dollars or more on a car, get the carfax on it and/or have it inspected. J&M sent me the carfax without any issues as soon as I asked, and I was happy with what I saw there and at the actual dealership. The car had a few scratches and dings, and a few other minor issues, but I was ok with that for the price. Know what you are getting yourself into when you are buying a well-used car. If you are the type of person that relies on dealer warranties to keep your car running, you should honestly stick to that and not buy a car from any small lot. If you maintain your cars (or have them maintained) and realize that older cars will need a little bit of work, J&M is awesome. I got my 2006 VW GLI well below book, and it is pretty clean for being 11 years old. I changed the oil immediately after buying the car (always assume a used car needs an oil change), and drove it nearly 500 miles home without any issue the very next day (today). My only critique is really the lack of parking spaces. J&M is sort of wedged between two other car lots, and has very little room to park. Street parking is an option if you want to walk around the block, I guess. The neighborhood is older, but J&M is not in the middle of the hood or attached to a sketchy body shop and surrounded by razor wire like another dealership I went to earlier that day. TL;DR: J&M has clean well-used cars for cheap. Don't expect a perfect used car from anyone, ever. Do your research, and you can get a great car for a good deal.
23 of 26 people found this review helpful.
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Mar 2, 2017
Answered quick
5 of 9 people found this review helpful.
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Feb 28, 2017
Happy to say I bought my first car here!! Great deal on a great car!
5 of 6 people found this review helpful.
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Feb 17, 2017
Dealer was very cordial and business like. I didn't purchase the car because of transport cost of having the vehicle shipped. I rate the dealership at 4.5 stars.
6 of 8 people found this review helpful.
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Feb 6, 2017
Lots of lies..said car was serviced. .not..car had major oil leaks. .cost additional 450 to fix..
15 of 20 people found this review helpful.
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Response from J & M Imports:

Roger, Here at J & M Imports we strive to provide the best in price and customer satisfaction. We thank you for your purchase of the 1998 Infiniti I30 for $2450. You were never lied to and we provided you with the carfax and maintenance history. However unfortunate, it is next to impossible at this price point to sell a vehicle completely void of all fluid leaks or drips. I am glad we were able to help you get the oil leak repaired at a reasonable cost. Thanks again for your business.
Jan 26, 2017
lindnerlady
Called back answered all guestion. Good experience
9 of 10 people found this review helpful.
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Dec 30, 2016
Good experience - after purchase alternator died - was within 15 days and they had repaired at their cost - no issues
14 of 15 people found this review helpful.
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Dec 2, 2016
So far so good. Haven't gone in to get car yet, going on Saturday. The dealer responded to my query after hours, letting me know the car was still available, and called the next morning . I said I would have to come in on Saturday. Seemed like a nice guy on phone.
10 of 12 people found this review helpful.
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Nov 29, 2016
Great salesman and owner/manager Jack. They stand behind their vehicles. Happy Customer
8 of 11 people found this review helpful.
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Nov 15, 2016
ymichelle
10
He e-mailed me the following day.
7 of 9 people found this review helpful.
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Nov 6, 2016
Mortgagebanker
Expect to pay doc fee of $499.00 additional on top of all there advertising. Also anything additional they may have spent to keep the car running as "other fee" such as a battery for $117.00 or serpentine belt, or pully. Always ask the out the door "OTD" price before you go drive down and waste your time. When they were all done adding all additional fees the car cost $5,900.00 vs the $4,750 advertisement posted on Carguru. I initially spoke to Lee the salesman then the owner Jack at the end.
33 of 38 people found this review helpful.
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Nov 5, 2016
He was not very friendly. He act like he didn't care if i bought the car or not. Didn't like him at all. So we did not go to see the car.
12 of 15 people found this review helpful.
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Oct 26, 2016
All of J and M's cars are in GREAT condition for an awesome price. They don't try to sell you something you don't want.
7 of 9 people found this review helpful.
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Oct 22, 2016
Cigarette burns, scratches, bubbled paint. They were rude.
10 of 15 people found this review helpful.
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Oct 7, 2016
responded quickley
7 of 10 people found this review helpful.
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Oct 3, 2016
Jealous
Got back to me quickly
5 of 7 people found this review helpful.
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Oct 1, 2016
mattbarcellos
no parking friendly cooperative good prices and selection
7 of 9 people found this review helpful.
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Sep 27, 2016
I looked at several cars that were listed at this dealer and bought one of them. very friendly and helpful.
5 of 5 people found this review helpful.
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Sep 27, 2016
Great experience at J&M!
3 of 4 people found this review helpful.
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Sep 23, 2016
Ended up buying the car.
3 of 4 people found this review helpful.
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Sep 14, 2016
Good thing about this dealer is they responded quick... was courteous... didn't buy a car but customer service was good.
5 of 5 people found this review helpful.
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Sep 11, 2016
Great
4 of 5 people found this review helpful.
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Aug 16, 2016
Mrmrsbrown
The owner, Jack, responded within minutes on a Sunday after they were closed. Not only was he courteous and friendly, but he was very accommodating. I was not able to come see the car until 45 minutes after they were closed on Monday and he had two of his staff members, Lee and Robert, stay to meet me. They were likewise courteous and assured my family and I that it was no problem staying later. They made us feel very welcome, never were pushy with the car and allowed us more than enough time to test drive it, go over ever inch and make a decision. The price was great and I did not feel a need to haggle because I knew from doing extensive research that it was already a more than fair price. All in all, I would highly recommend this dealer. If you want to be taken care of and check out a vast import inventory at very fair, competitive prices, go to J & M Imports.
5 of 6 people found this review helpful.
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Jul 6, 2016
Got a prompt response and friendly service via email and telephone. Vehicle sold before i could complete transaction but this seems like a reputable, quality dealer.
4 of 6 people found this review helpful.
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Jun 16, 2016
Great
4 of 5 people found this review helpful.
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May 13, 2016
jack was helpful, returned calls & was readily available to talk - I did not pursue car for reasons of my own - nothing bad about this dealer at all.
3 of 3 people found this review helpful.
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Apr 24, 2016
Good - bought car at J and I Imports on Cave Creek Road in Phoenix AZ
4 of 5 people found this review helpful.
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Apr 19, 2016
Started with no vehicle and confusion then intimidation and talked down to, then wrapped that in a sarcastic demeanor and tied it up with a old sales narrative.
4 of 8 people found this review helpful.
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Apr 2, 2016
HndaFam
Drove it, but was scared off by the milage.
3 of 6 people found this review helpful.
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Mar 25, 2016
Corvettes78
I was happy at first bought 4 cars. The car I bought for myself I purchased in cash and I still haven't received my title MVD state's car is still registers to J & M imports. I put 6months of insurance to a car that doesn't belonged to me they told me it was in mail it was lost and keep giving me the runaround. I don't drive it anymore I don't even want it. Other than that a great place to buy a car I rr .I sold cars for 5 years. All it took was this lost title to make a good experience into a 'l wish I never came here experience' it's too bad cause I really I like the owner and his staff but. This was unacepetable. I understand it happens but it's going on 4 months now.my friends & family say take him to court I just can't do it !!!!
9 of 12 people found this review helpful.
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Feb 27, 2016
Dealer was quick to follow up and attempted to satisfy all my needs Idecided not to purchase at this time
5 of 5 people found this review helpful.
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Feb 5, 2016
Jack - the "J" in "J&M" - agreed my offer over the phone. I drove 150 miles to the lot, saw the car, drove the car and bought the car. The car is providing good service without need for repair. A minor complaint about my experience at J&M is that the lot is very crowded: Fewer cars might be a good thing.
5 of 5 people found this review helpful.
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Jan 24, 2016
very kind with no high pressure sales tactics!
4 of 4 people found this review helpful.
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Jan 2, 2016
They responded to our inquiry and provided the information we requested.
2 of 3 people found this review helpful.
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Dec 28, 2015
This dealership respond at a timely manner .. But the car was sold before I respond .
1 of 2 people found this review helpful.
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Dec 20, 2015
He returned my inquiry immediately AND we were able to "talk turkey" over the phone. The best so far.
2 of 3 people found this review helpful.
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Dec 19, 2015
Very good experience. I bought a different vehicle from them. Very helpful.
1 of 1 people found this review helpful.
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Read 17 old reviews
Dec 8, 2015
good the dealer contacted me and gave me information on the car.
1 of 2 people found this review helpful.
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Oct 28, 2015
Excellant
1 of 3 people found this review helpful.
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Oct 22, 2015
This dealer did response. They took the time to give me the information I needed. They are nice people. I give them a top rating. Thanks for your time.
1 of 2 people found this review helpful.
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Oct 7, 2014
We asked for the car fax or information on various cars and they were very prompt to reply. No pressure sales when went to look at cars. Couldn't find one to suit our needs but cars were very clean.
1 of 1 people found this review helpful.
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Oct 5, 2014
Great.
0 of 1 people found this review helpful.
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Oct 1, 2014
They were excellent in responding but we have bought a vehicle elsewhere.
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Aug 21, 2014
Terrible dealer, car on website different to the one in dealership
3 of 3 people found this review helpful.
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Aug 16, 2014
Good communications
0 of 1 people found this review helpful.
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Aug 4, 2014
Great
0 of 1 people found this review helpful.
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Aug 3, 2014
Found a vehicle at a lot and made the purchase. Thanks!
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Jul 3, 2014
Fantastic service; fair and honest dealers! I will definitely do business with them again.
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Jul 1, 2014
Honest and helpful
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Jun 23, 2014
Annoying emails
1 of 1 people found this review helpful.
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Jun 16, 2014
Good
0 of 1 people found this review helpful.
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May 2, 2014
These guys were great. I never felt pressured, and they had the best prices in the Valley. I love my new car. Thanks J & M for being fair and honest.
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Apr 16, 2014
Over all, laid back and honest. Pleasant experience.
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Apr 5, 2014
Dealer responded and helped out while I was there.
Is this review helpful? Yes | No

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