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Russell & Smith Mazda
3440 South Loop West
Houston, TX 77025
Sales: (832) 956-1659 |
Service: (844) 887-6176 |
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29.678600311279297
-95.43060302734375
Houston, TX 77025
Russell & Smith Mazda
3440 South Loop WestHouston, TX 77025
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CarGurus
https://www.cargurus.com
May 4, 2018
Alana
We had a wonderful experience with this dealer, and ended up purchasing this car. It is exactly what i wanted, and the price was more than fair. We would definitely purchase another car from them!
Response from current dealership:
Thank you for the wonderful feedback, Alana! We're glad our team could help you find a perfect vehicle. We look forward to seeing you back here again in the future!
CarGurus
https://www.cargurus.com
Mar 26, 2018
expert1on1
I would not recommend shopping at Russell & Smith. The vehiclewas less than desirable. It had damage that was undisclosed. Also, after donatingwas found, the finance department ran three more credit checks against me. Two days later I found and purchased a similar vehicle for $3,000.00 less.
Response from current dealership:
Thank you for sharing your concerns. We are very disappointed to learn that you were not satisfied with your experience at Russell & Smith Mazda. We would like to speak with you more about your experience and ask that you please reach out to our General Manager, Justin Hopkins, at 713-663-4111. Thank you and have a wonderful day.
CarGurus
https://www.cargurus.com
Jan 11, 2018
dbanderman
This was by far the best car buying experience my wife and I have ever
had. Once we spotted a car that we were interested in, we sent an email.
Our salesman, Gilton, wrote back minutes later. We were able to negotiate
the price and they had the vehicle ready for us to look over and test drive
when we came in. There were a couple of small things that needed to be
addressed that should have been caught during the inspection. However,
they immediately took it to the shop and had it taken care of right away.
Since the price was already agreed upon, there were no upsells of any
kind. They asked one time if we wanted an extended warranty. Of course
we declined since that is what an emergency fund is for. The general
manager, Steve Rodriguez, was amazing and has worked there over 20
years. Customer service and customer satisfaction are stressed from the
moment you step foot onto the property until you leave with your new
vehicle. We will definitely recommend anyone visit them for their next
purchase. They have three dealerships: Mazda, Ford, and Honda. Go
visit them today.
2 people found this review helpful.
Response from current dealership:
We are so glad you and your wife had such a great experience! Thank you for the five stars and kind words!
CarGurus
https://www.cargurus.com
Dec 12, 2017
Oscar
Great customer service
Response from current dealership:
Thank you for your review, Oscar! We are thrilled to see you had a pleasant experience working with our team! Please let us know if there is anything we can do for you in the future!
CarGurus
https://www.cargurus.com
Oct 22, 2017
hal
Overall experience was great. Salesman and after- sales guy were extremely helpful. Problems were discovered afterwards. One of the remotes had a dead battery and the windshield fluid reservoir was filed with water instead of windshield super fluid. So they saved about 8 bucks on a 29k transaction and let me with a slightly bad taste in my mouth.
Response from current dealership:
Thank you for the review Hal. We’re sorry to hear about the unfortunate circumstances with your new Mazda. Our staff works meticulously to ensure customer satisfaction for all of our vehicles and we apologize for the dead battery and wiper fluid. Please give us a call at 713-893-4878 to see if there’s anything we can do to make this right.
CarGurus
https://www.cargurus.com
Apr 15, 2017
Michael
The sales staff at this dealership were friendly, helpful and very accommodating. This is where I bought my new vehicle. Would highly recommend to friends and family.
Response from current dealership:
Excellent! It was a real pleasure working with you Michael and we're so glad that the feeling is mutual. Congratulations on your new car and welcome to the Russell & Smith family!
CarGurus
https://www.cargurus.com
Mar 2, 2017
Brian
Couldn't have asked for a better experience.
Peter and Trey were awesome!
Response from current dealership:
Brian- Thank you for the 5 stars and so glad you had an awesome experience!
CarGurus
https://www.cargurus.com
Sep 24, 2016
Raymond
Fast response but the price was higher than some other
dealers.
Response from current dealership:
Thank you for your feedback, Raymond. We appreciate you letting us know about your concerns with the pricing and we'd be happy to work with you on this. Please reach out to our team at your earliest convenience and we'll be here to help. Thanks again!
CarGurus
https://www.cargurus.com
Read 8 old reviews
Hide old reviews
Sep 22, 2016
wendy
Unpressured and pleasant!
Response from current dealership:
That's great to hear, Wendy! We'll always be here for you if you have any questions or concerns. Thank you!
Show older dealer reviews 8
CarGurus
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Dec 11, 2015
Sule
Good.
1 people found this review helpful.
CarGurus
https://www.cargurus.com
Oct 24, 2015
Violeta
They contacted me immediately, but as
the week has passed I've tried setting up
an appointment to go see the vehicle of
interest several times and I've gotten no
response other than email, which I have
given them my number more than a
couple of times, but no one has yet to
call me back.
1 people found this review helpful.
CarGurus
https://www.cargurus.com
Oct 21, 2015
Gabriel
great experience very friendly and professional unfortunately i
choose another rx 350 from northside lexus
CarGurus
https://www.cargurus.com
Aug 7, 2015
kathleen
We had an independent mechanic check the car. The rust had
been covered up and the tailpipe cut off. I don't know if it was
done before Russell & Smith bought it or not, but it was obvious
to our mechanic that it was being hidden and that the rust was a
major problem on this car.
2 people found this review helpful.
CarGurus
https://www.cargurus.com
Nov 20, 2014
Tiffany
I made an appointment at 2PM for 5PM that same day for a used
Mazda 3, but when I got there the car wasn't ready. I waited 15
minutes before they told me that the car was stuck behind other
cars, then then the battery died so they had to recharge it but it
turned out that the battery was completely shot and they couldn't
charge it because the garage was closed. In total I waited over an
hour before I got to see the car and I did not even get to test drive
it. I realize things like this happen, but they should have been
prepared for my appointment and gotten all of this taken care of
before I arrived.
CarGurus
https://www.cargurus.com
Oct 15, 2014
dale
Vehicle was sold before I could
look at it
CarGurus
https://www.cargurus.com
May 15, 2014
Ruth
Excellent service! Would definitely recommend to others.
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