INFINITI of Mission Viejo

28471 Marguerite Pkwy
Mission Viejo, CA 92692

Sales: (949) 289-9373

Service: (949) 916-4202

Today 9:00 AM - 8:00 PM
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 17, 2018
Was a pleasent experience
Jun 3, 2018
Apparently the car was already sold a few days before contact with dealer. But then someone called me telling good news about the car, then 15 min later after that call they told me it sold within 24 hrs. Not sure what's going on.
May 29, 2018
Great experience
0 people found this review helpful.
May 22, 2018
Excellent service. We had a very positive experience with the service.
Feb 27, 2018
Great guys
0 people found this review helpful.
Feb 19, 2018
The person I had spoken to was not there some another person looked after us. He had a hard time finding the car in question and brought out other cars. Whether this was what really happened, that they could not find the car in question, of they wanted to parade other cars in front of us. We saw a car we liked but they said "NO NEGOTIATING". They texted us and offered an off the lot price. It was a bit beyond our means and it ended there other than to offer a car we had already said we did not want.
4 people found this review helpful.
Jan 21, 2018
Not pushy, they are patient
2 people found this review helpful.
Dec 21, 2017
Prompt response even though I did not get to buy the car in the end.
1 people found this review helpful.
Oct 18, 2017
Contacted by dealer, very prompt and helpful. Car was already sold, offered to help me find something else..
1 people found this review helpful.
Sep 29, 2017
Friendl ly and no pressure to the consumer.
Jun 6, 2017
This is the second automobile I have purchased from this dealership. Very positive no pressure experience.
2 people found this review helpful.
Feb 17, 2017
Great experience speaking to Kyle.very knowledgeable and helped me a great deal. Good listener and sense of urgency when getting me the info I required in helping me make a decision
2 people found this review helpful.
Jan 10, 2017
Very pleasant experience. Friendly people, with emphasis to please. From the salesman Kyle to the finance dept. (Trevor?). Very helpful
2 people found this review helpful.
Dec 30, 2016
The first salesman that i dealt with name was Andrew he was fine. He replied very fast, got my info and answered all my questions. I like how he was down to earth and made me feel comfortable and excited to purchase the car, everything was fine until Bill took over. He took his time getting back with me, didn't answer his phone, he made my whole wanting to purchase car with excitement drop. We couldn't even workout the numbers on the down payment, he didn't even try to work with me he just gave up after I told him the amount of money down he was asking for was to much.
10 people found this review helpful.
Dec 12, 2016
Great service friendly people....
0 people found this review helpful.
Dec 2, 2016
What a great experience! Justin contacted me immediately through email and text. We were in correspondence throughout the day. He even went above and beyond and even sent me a video of the car!! I went in the same day and purchased the vehicle. The entire team was great! I couldn't be more happier and I love love love my new car!!!!
2 people found this review helpful.
Nov 26, 2016
Responded promptly!
1 people found this review helpful.
Aug 2, 2016
Reached out to be quickly. Prices are too high though.
6 people found this review helpful.
Read 34 old reviews
Jun 28, 2016
They e-mailed me. I called them and left them a phone message. Never got a return call.
8 people found this review helpful.
Jun 16, 2016
Andrew Saad the interent sales manager was very dishonest and unprofessional. We spoke and came to a agreed price. I left work early to drive an hour away and even had them pre-approve my credit. When my excellent score was proven he then showed me his sales contract where he completely changed all the numbers. I expected more from an InfinitI dealer. Do not deal with Andrew.
9 people found this review helpful.
May 12, 2016
I received a response via email from the dealership regarding the vehicle. The next day, I received an email at 3pm saying that an appointment had been scheduled for me for 2pm that day. Although I did not schedule the appointment, I emailed the salesman and said that I would be on my way from Whittier to test drive the car. However, when I got to Mission Viejo (approximately an hour's drive later) the salesman was not there. After waiting for about 15 minutes for him to arrive, he informed me that the car was not there. He said that he had sent me an email after I sent the one that said I was on the way. However, because I was driving, I did not check my emails. When I was inquiring about the price at the dealership, he was unwilling to negotiate even after I had just been completely inconvenienced. He took my phone number down and said that he would text me when the car would be on the lot.... no text was received. I received an email a couple weeks after this incident asking if I was still interested in the car. However, I do not want to waste another quarter tank of gas for absolutely no reason!
10 people found this review helpful.
Apr 12, 2016
Car was underequipped and had some obvious rear bumper damage that was not repaired well.
7 people found this review helpful.
Mar 20, 2016
Good followed up as asked
1 people found this review helpful.
Feb 26, 2016
I bought the car that I saw on the CarGurus site. When I arrived at Infiniti of Mission Viejo they had someone waiting to meet with me upon my arrival. Completed the deal with no difficulty. Andrew Saad was my sales rep and was easy to work with. They waxed, fueled and detailed the car while we were completing the paperwork.
2 people found this review helpful.
Feb 13, 2016
They got back to me and answered all my questions so I didn't have to drive down there nice no pressure
0 people found this review helpful.
Feb 10, 2016
They responded to my inquiry within a few days
0 people found this review helpful.
Jan 24, 2016
Awesome experience! Justin was very helpful and knowledgable! Great guy! Proud owner of a 2015 Q70L!
Jan 11, 2016
Good Low Key friendly staff
Jan 8, 2016
Internet personal Justin emailed me twice to come look at the vehicle. He stated that he wanted to get his hands on the car to make sure it was available. When we got to the dealership; according to Justin the wagon has not been through their inspection process and was not immediately available for test drive.
4 people found this review helpful.
Dec 31, 2015
Responsive & friendly
Dec 29, 2015
on line response
Dec 1, 2015
Nov 21, 2015
5 star
Nov 14, 2015
Dealer was very attentive and helpful. Justin in internet sales was great.
Nov 13, 2015
And I and staff were great, upfront and professional
Mar 29, 2015
Great staff, amazing showroom. Thank you for a wonderful experience.
Feb 26, 2015
No problems, bought G37 all repairs fixed and delivered as requested.
Feb 7, 2015
Jan 17, 2015
very good answers, honest!! rare today
Jan 16, 2015
Dealer reach out to me by e-mail. I was able to test drive the car but ended up buying another GL550 at Newport Coast Auto. The car they're selling smell cigarette smoke and upholstery is kind of beat up.
Jan 5, 2015
Dec 21, 2014
Did not follow through due to distance involved and CA sales tax issues but dealership was strait forward in their responses to my questions.
Oct 17, 2014
I am a two-time owner of an Infiniti and have taken my cars to them for service for years. While I didn't ultimately purchase my new car from them, I did test drive one. They were very professional and accommodating to my needs. Highly recommend them.
Sep 20, 2014
excellent !!!
Sep 18, 2014
We bought the vehicle, thank you.
Feb 8, 2014
The first thing out the sale' men mouth was we do a ninity point insepection . And they may have but they didn't fix what they found!! The car leaks water from the bottom and it needs a ball- joint left front I didn't get a copy of the car fax or I would have left the car there
Jan 28, 2014
I spoke with the sales rep and informed him the downpayment and the monthly I preferred thru online. Coz I don't want to come down to their place with out knowing the money that I will be paying. Just filed BK a year ago and my situation is very hard. But the sales rep worked it out with me. I got the car I wanted and the downpayment and monthly payments I requested. Mr. Larry Merritt did the tremendous job. I will definitely go back for the next car.
Sep 10, 2013
Great vehicles but thousands over Kelly Blue Book. I Left after sales people balked over a several hundred dollars difference between their asking price and my counter offers.Great dealership, yet they lost sales on 2 different occasions due to their inability to negotiate.
Jul 23, 2013
Great service, very professional, upfront on everything. I recommend it. Great finance team and great follow-up from sales man( Cris Baker)
Jun 25, 2013
they called immediately yet the car sold before I could get there!
Jan 13, 2013
Cleanest Transaction EVER. Carlos in used cars, manager Chad were unbelievable. Phenomenal staff overall. No shifty salesman activity. We'll be "lifers".
Dec 5, 2012
After setting an appt and driving 45 mins in traffic I was told the the car was not available due to mechanical issues which were known before the aapt was set.

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