Heiser Chevrolet Cadillac of West Bend

GM Certified Internet Dealer, GM Certified Used Vehicles

2620 W Washington St
West Bend, WI 53095
Map & Directions

Sales: (920) 214-9798 Service: (877) 228-2116

Today 8:30 AM - 8:00 PM (Open Now)
Show business hours

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Dealer Details

Heiser Chevrolet Cadillac of West Bend

32 reviews
Today 8:30 AM - 8:00 PM (Open Now)
2620 W Washington St
West Bend, WI 53095

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 15, 2020
Prompt response. Answered questions. Respectful of my desire to shop around.
Is this review helpful? Yes | No
Oct 29, 2019
They answered all my questions
Is this review helpful? Yes | No
Oct 30, 2019
Response from current dealership:
Dear Valued Customer,

Thank you for the great review! Glad we could help. Thank you for choosing Heiser!
Oct 13, 2019
Heiser Chevrolet Cadillac of West Bend was the most lovely car buying experience that my husband and I have ever had. Cesar Nunez was amazing to work with. He was professional, personable and very knowledgable. Bryan was ultra efficient when it was time to go through our paperwork. We really enjoyed the team that we worked with at Heiser and we are extremely happy with our purchase.
Is this review helpful? Yes | No
Oct 14, 2019
Response from current dealership:
Dear Julie,

Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you are satisfied with your car buying experience with Cesar, Bryan, and the rest of the team. Thank you for choosing Heiser and we look forward to seeing you again in the future. Welcome to the Heiser family of owners!
Sep 23, 2019
Great people, helpful and understanding. I would deal with them if they had a vehicle within my price range!
Is this review helpful? Yes | No
Sep 24, 2019
Response from current dealership:
Dear Anthony,

Thank you for the kind words! If we can be of any help in the future, please don't hesitate to reach out!
Sep 13, 2019
Very friendly & great customer service!
Is this review helpful? Yes | No
Sep 13, 2019
Response from current dealership:
Dear Shao,

Thank you for taking the time to leave us a 5-star review! We appreciate your business and look forward to seeing you again in the future!
Aug 20, 2019
Although I was not interested in the vehicle, Sarah has been OUTSTANDING to work with. She continues to help us in our search. 5 stars all the way!
Is this review helpful? Yes | No
Aug 20, 2019
Response from current dealership:
Dear Jack, Thank you for your amazing review! We appreciate your business!
Jul 8, 2019
She was awesome
Is this review helpful? Yes | No
Jul 9, 2019
Response from current dealership:
Dear Marci, Thank you very much for your positive feedback! We value your business and hope to see you again soon.
May 2, 2019
Awesome people all around
Is this review helpful? Yes | No
Apr 7, 2019
Great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 11, 2019
Response from current dealership:
Thank you for the positive review. We appreciate your business!
Apr 3, 2019
Dealer immediately contacted me via email and attempted to set a time for me to view the car. I decided not to buy at this time.
Is this review helpful? Yes | No
Apr 8, 2019
Response from current dealership:
Thank you for your feedback and the opportunity to earn your business. Please contact us again when you are ready to purchase and we will be happy to assist you!
Mar 22, 2019
Responded quickly, I stopped to see the vehicle and test drove it.
Is this review helpful? Yes | No
Apr 8, 2019
Response from current dealership:
Thank you for the positive feedback and allowing us the opportunity to earn your business!
Mar 12, 2019
Dealer is very professional, kudos to chad and finance manager along with all dealership staff who made sure my expirience will be more than excellent they stayed 2 hours later then closing time to deliver my new vehicle...
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 30, 2019
Very responsive in a timely fashion will inquire here in future
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 8, 2019
Response from current dealership:
Thank you for for sharing your feedback. Please let us know if we can help you in any way!
Jan 17, 2019
I'm still early in the pre-owned buying process, but they have been EXTREMELY helpful thus far.
Is this review helpful? Yes | No
Jan 8, 2019
Great team of people who made the deal I needed!
Is this review helpful? Yes | No
Dec 19, 2018
Best Dealership Expirence. I’m extremely happy with my SRX and the friendly, professional, aswell very personable dealership experience.
Is this review helpful? Yes | No
Nov 26, 2018
This dealer is top shelf in my book. Quick responses to questions asked. Salesman wasn't pushy. I unfortunately didn't buy the vehicle I looked at. I went a different route for my snow removal needs. I will come back to this dealership for future purchases.
Is this review helpful? Yes | No
Oct 23, 2018
Professional in every sense of the word. Aimee Miller is very good.
Is this review helpful? Yes | No
Oct 21, 2018
They all were great! I will definitely buy another car from them.
Is this review helpful? Yes | No
Sep 1, 2018
These guys were great! I bought a XT5 here yesterday!
Is this review helpful? Yes | No
Sep 4, 2018
Response from current dealership:
Doug,
Thank you for the review and high star rating! We strive for customer satisfaction and we are so thrilled your experience was wonderful. Enjoy your new XT5 and we will see you when it's time for your next service apt. Have a great day!
Aug 8, 2018
Greate
Is this review helpful? Yes | No
Sep 4, 2018
Response from current dealership:
We are so happy you at a great experience! Have a wonderful day.
Jul 26, 2018
I'm going to be brutally honest about my experience. It was a total waste of time. Absolute WORST car buying experience I have ever had. If you had no-one to sell me a car today then you should have told me not to come. After being passed between 3 different sales people because I guess everyone had someone else more important to work with. We got into the Certified Car to take a test drive and the AIR did not work. 90+ degrees outside 100+ degrees in the car with hot air blowing on me. So we did not take a test drive and left. Three hours of my Saturday totally wasted.
Is this review helpful? Yes | No
Aug 8, 2018
Response from current dealership:
Chris, we are so sorry to hear about your experience. We appreciate your feedback and are always looking to improve as a company. We have brought your concern to the proper management and we are talking to the team to make sure our sales process is better for our customers. If you'd like to reach out to one of our new car managers Joe Vicari, he'd like to hear everything that happened. You can reach him at 262-808-2727 or email him at jvicarijr@heiser.com. Thank you.
Jun 26, 2018
They ultimately told me the car was sold after I asked for some information but alas, the car is still in the market weeks after. They seemed secretive and like they were holding back information. It did not give me a good feeling at all. Found a better car with a better price elsewhere anyways.
Is this review helpful? Yes | No
Jun 29, 2018
Response from current dealership:
Alex sorry for the miss communication I did listen to the phone call and it looks like we did sell the vehicle but the vehicle stayed online longer than usual for some reason. Please feel free to reach out to me as one of the sales managers here at the store to see if there is anything else we can find for you if you are still in town.
Thank you

Joe Vicari
Cadillac sales Manager
Heiser Chevrolet Cadillac
262-438-1000
262-808-2727
jvicarijr@heiser.com
Jun 13, 2018
They knew their product and tried to be helpful
Is this review helpful? Yes | No
Apr 19, 2018
Great salesman
Is this review helpful? Yes | No
Apr 11, 2018
Friendly and helpful staff.
Is this review helpful? Yes | No
Mar 12, 2018
The dealership made contact with us and followed up on our initial request for information. Very respectful and courteous.
Is this review helpful? Yes | No
Mar 8, 2018
There response was within the 1/2 hour I did not go there to see the vehicle. They were very informative on the phone.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 3, 2018
Great experience exceptional service. Nothing to complain about. Will be coming here for next vehicle purchase.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 2, 2018
Pleasant and professional.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 18, 2018
Friendly and easy to work with.
0 of 1 people found this review helpful.
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Feb 10, 2018
Dealer left a message, stating: vehicle was sold. I appreciated the swift response.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 24, 2018
Great service all round. Dealership made this a worry-free transaction and walked us through the process. Very knowledgeable.
Is this review helpful? Yes | No
Dec 29, 2017
They responded quickly, and gave me all the information I requested.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 5, 2017
Very good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 26, 2017
Great! They responded back in a timely manner
Is this review helpful? Yes | No
Oct 24, 2017
Sale staff lies just to get you to there. Place actually had car for sale with a flat tire. Don’t waste ur time looking, calling, or visiting this place.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Aug 25, 2017
Nice
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 14, 2017
Thanks for responding. Looked at multiple cars online. Nice people.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 27, 2017
Quick response and friendly staff
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 13, 2017
They had what I wanted a 2013 Chevy Volt loaded options with a BLACK interior with ceramic white trim but my timing wasn't as good as the person who got the car. Really nice car. Randy
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 4, 2016
Just spoke by phone. Everything was fine.
0 of 2 people found this review helpful.
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Feb 19, 2014
Dealer rady and willing to deal
Is this review helpful? Yes | No
Jan 28, 2014
Bought Car from this dealer. Very Nice Dealership!
Is this review helpful? Yes | No
Jan 16, 2014
Very good response but at this time I am not intersted
Is this review helpful? Yes | No
Nov 22, 2013
Paul in sales was great he helped me find the perfect car! Ask for him by name! And Sandy in finance does whatever she can and then some to get the job done! Fantastic Team!
Is this review helpful? Yes | No
Nov 16, 2013
Great
Is this review helpful? Yes | No
Oct 18, 2013
Quick response, pleasure to deal with
Is this review helpful? Yes | No
Oct 14, 2013
very cooperative
Is this review helpful? Yes | No
Feb 19, 2013
Great to work with.
Is this review helpful? Yes | No
Feb 16, 2013
Got back to me quickly, and didn't hassle me after I passed on a vehicle.
Is this review helpful? Yes | No
Feb 2, 2013
Bought SUV From Them , Great People!
Is this review helpful? Yes | No