Boucher Buick GMC

1907 E Moreland Rd
Waukesha, WI 53186

Sales: (262) 649-7526

Service: (262) 672-4215

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 25, 2017
Jkessing
Nick was my sales person, he was great and followed through exactly as discussed prior to my 3.5 hour one way trip. Erica Did my finance and was awesome. Exactly as discussed. No complaints, no hidden fees. Love it!
Is this review helpful? Yes | No
Nov 17, 2017
Didn't get a chance to get down there but the correspondence was very pleasant especially Dynel.
Is this review helpful? Yes | No
Nov 10, 2017
Vbcoacht
My experience with Boucher Buick was not good. The purchase price of the vehicle was not honored. The negotiated price after my trade and before tax, title and license was not honored. I would not recommend this dealership to anybody, they will find a way to increase the purchase price after a negotiated purchase price is agreed upon.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Boucher Buick GMC:

I do apologize if anything was misinterpreted during process..  I would like to hear directly from you please... My direct line is 2624092600 ext. 4371 or you may email me if you prefer... sean.lattanzio@boucher.com
I hope to hear from you soon..
Sean Lattanzio
Sales Manager
Boucher Buick GMC
Nov 2, 2017
Excellent sales person however negotiated price was later not honored without additional "service fees" so I had to walk away.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Boucher Buick GMC:

Tim,
  I have below from WI DMV website to clarify "service fees"
"Dealers may charge a service fee for completing inspections and forms required by law.
The service fee is a dealership fee, not a government fee, and is not required by law. Service fees reflect the dealer's costs for complying with mandated state and federal laws, and may be negotiable at some dealerships. You'll find any service fee listed on the vehicle window label, and on the motor vehicle purchase contract."
We do disclose on every buyers guide the $249.00 for service fee,  We will make sure in th
 More ...
Oct 31, 2017
Very knowledgeable sales rep. Very professional. Very clean and well run dealership.
Is this review helpful? Yes | No

Response from Boucher Buick GMC:

Mary, we are so happy to hear that we create an environment thereby giving you such a great experience!  :) Thank you again for the high star review!
Sean Lattanzio
Sales Manager
Boucher Buick GMC
2624092600 ext. 4371
sean.lattanzio@boucher.com
Oct 30, 2017
I didn’t buy the truck but Marty the salesman was great he did everything to accommodate us he actually made this experience very stress free.
Is this review helpful? Yes | No

Response from Boucher Buick GMC:

Amy,
Thank you again for the high star review!  Please feel free to contact me directly when you are in the market again as I am here to help !

Sean Lattanzio
Sales Manager
Boucher Buick GMC
2624092600 ext. 4371
sean.lattanzio@boucher.com
Sep 15, 2017
GeoffG_WI
5
Quick response and very helpful with questions. Suggested and searched for other truck ootions.
Is this review helpful? Yes | No
Sep 13, 2017
Great
Is this review helpful? Yes | No

Response from Boucher Buick GMC:

Tony,
Thank you for the high star review!

Sean Lattanzio
Sales Manager
Boucher Buick GMC
2624092600 ext. 4371
sean.lattanzio@boucher.com
Sep 9, 2017
Martin was extremely helpful and not pushy at all. Even though I haven't purchased yet, he has been good to work with.
Is this review helpful? Yes | No
Sep 4, 2017
Marty and others have been attentive but not pushy. The have answered questions and sent info and pictures. I live 400 miles away and am pleased to arrange test drive and probably purchase this vehicle
Is this review helpful? Yes | No
Jul 26, 2017
Appreciated the personal attention and follow-up. Wish the paperwork process was shorter, but everyone was friendly and willing to engage me.
Is this review helpful? Yes | No
Jun 28, 2017
Made sure I heard about all trucks that fit my needs.
Is this review helpful? Yes | No
May 2, 2017
They respond quickly nice work
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Mar 24, 2017
she answered one of my questions out of 3 she seemed confused with question so sent another email &never got an answer back
1 of 1 people found this review helpful.
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Jan 30, 2017
My experience dealing with Boucher Buick GMC was exceptional. They responded to my inquiry via Car Gurus within 12 hours. My salesman, Adam, was attentive to my needs, professional, patient, and courteous. I did purchase a car and will most definitely look him up again when it's time for my next purchase. While I was waiting for some loan details to be approved, I had two people ask if I was being "taken care of". Even the finance mgr, Mike, was refreshing, down to earth, no B.S, a pleasure to deal with! I am 53 and have purchased my share of cars but Boucher Buick GMC stood as the #1 dealer I have ever dealt with and my next car purchase will START with them!
Is this review helpful? Yes | No

Response from Boucher Buick GMC:

Kevin,
Thank you again for the high star review!

Sean Lattanzio
Sales Manager
Boucher Buick GMC
2624092600 ext. 4371
sean.lattanzio@boucher.com
Dec 24, 2016
The vehicle I was interested in was no longer available, but communication with this dealer has been prompt and professional. They are continuing to keep in touch as they monitor inventory for a vehicle that meets my criteria.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 21, 2016
greatfeets
Excellent experience with Gregory! He contacted us immediately and kept in touch daily until we were able to come to an agreement on a price. They made it worth our while to travel 5 hours to their dealership! We highly recommend their dealership!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 4, 2016
Said they could get me financing for the Jeep then wanted me to get a cosigner and come up with all kinds of money down on it which was unacceptable in my opinion
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 1, 2016
Prompt response by Boucher staff when using the CarGurus website contact button.
1 of 1 people found this review helpful.
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Jul 29, 2016
I give them, five stars. They have good customer service
1 of 1 people found this review helpful.
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Jul 21, 2016
Great
1 of 1 people found this review helpful.
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Jul 13, 2016
Rickg35
Great
1 of 1 people found this review helpful.
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Jul 7, 2016
I received a telephone call and an email wrong color
1 of 1 people found this review helpful.
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Apr 26, 2016
This dealership worked really hard to get me the car I wanted. I'm so pleased with their friendly service.
1 of 1 people found this review helpful.
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Mar 19, 2016
Loved the place and how they took care of us.
1 of 1 people found this review helpful.
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Mar 16, 2016
good
1 of 1 people found this review helpful.
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Mar 12, 2016
Great customer service
1 of 1 people found this review helpful.
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Mar 8, 2016
chuxted
Had a specific vehicle I was interested in, but it sold before I was ready to buy. Response was quick, but even though the vehicle was sold the relentless follow up got to be a bit much. I can appreciate wanting to make a sale but after I made clear the vehicle was already gone, the calls and emails didn't stop. Take a hint guys.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Mar 8, 2016
Martin tried very hard to find a used car for me. He kept in contact with me and was very courteous. I would definitely recommend him
1 of 1 people found this review helpful.
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Jan 21, 2016
Great follow-up. Pleasant and helpful.
1 of 1 people found this review helpful.
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Dec 18, 2015
Boucher group as a whole has a lot of great people working for them... just didn't find the car at the price I am looking for.
1 of 1 people found this review helpful.
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Read 13 old reviews
Dec 6, 2015
Very professional and open to questions.
1 of 1 people found this review helpful.
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Nov 14, 2015
alttax
This dealer went above and beyond my expectations.
1 of 1 people found this review helpful.
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Nov 3, 2015
very good follow up
1 of 1 people found this review helpful.
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Nov 3, 2015
They appear to be unwilling to commit to internet sales or provide their best price early on.
1 of 2 people found this review helpful.
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Jun 23, 2015
Terrance Neal very helpful!
1 of 1 people found this review helpful.
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Apr 12, 2015
Very helpful and kept in contact.
1 of 1 people found this review helpful.
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Mar 24, 2015
Very friendly staff and there's no pressure to buy their car
1 of 1 people found this review helpful.
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Mar 11, 2015
Very helpful, positive, and no pressure.
1 of 1 people found this review helpful.
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Nov 7, 2014
Very persistent. Nice place to shop, didn't end up buying from there but no regrets.
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Jul 29, 2014
Vary courteous..
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Apr 27, 2014
Sales. Man were very helpful
Is this review helpful? Yes | No
Apr 14, 2014
meganlewis11
Awesome workers here
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Feb 16, 2014
I bought my dream car through them. They were so nice, professional, and just wanted to make sure I got the best deal and was happy. They are not pushy at all. Very kind attentive workers.
Is this review helpful? Yes | No

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