Fitzgerald Hyundai Subaru of Rockville

Good

I had a great experience with Fitzgerald Subaru.

I Contacted them and it took them a few days to get back to me, not the fastest costumer service I’ve encountered

Answered my questions once. Received lots of generic emails afterwards. Couldn’t get an emailed response back afterwards.

Very helpful and knowledgeable! Picking up after inspection! Mine! Sold!!! Picking up today or tomorrow waiting for inspection to be done!!

I guess this isn't the car for me afterall. I called and talked to sales person but he never called back re: this car or others. I sent a message and got a call back, but once again he never followed up. The car has been avail. for awhile so I'm not sure why no one has bought it or why they're not trying harder to sell it, it seems like a good deal. Oh well.

Salespeople great, but the vehicle didn't have working air condion, rims were very rusty. So we bought a vehicle elsewhere

quick response to the request and very friendly

Dealer could/would not arrange a transfer of a car in the color we wanted from another dealership even after we had found a local one with three listed. They sent a proposal we liked, we got to the dealership and then they told us they hadn't actually gotten one in the color we had agreed upon. They tried to get us to buy one in the colors they had. Or to agree to buy one they wouldn't be in until August 21. We left without buying a car and wound up buying a Kia instead

I set an appointment to look at the car and the salesperson said they would have it waiting for me. They couldn’t find the car! Then I received a email that said I missed my appointment a day later. Stay away!

Very unprofessional. Drove 28 miles only to be told the car was sold - after being assured it was available

Replied to me promptly, unwilling to negotiate but can’t ding them for that.

Amazing top of the line dealership. Excellent customer service. The best buying experience I’ve ever had purchasing a vehicle. James Richards the gentleman that helped make this purchase easier than I can ever imagine I would always remember and appreciate the professional characteristics shown to me while figuring out the process of purchasing my first vehicle Thanks!

Matt and Tina were phenomenal. They got me where I needed to be and I’m happy with my purchase. Matt Thomas keeps it straight forward and will not waste your time.

He help me with everything

It was good and excellent thank you so much

Good follow up.

Salesman respond promptly and professionally

The dealer replied promptly to my e-mail inquiry. I stopped at the dealer the next day and a salesman assisted me within minutes.

Responded back in minutes. But the car was sold in hours. The deal was so good. Answered all my questions about vehicle.

great

We ended up not buying the car we were looking at, but they were accommodating and friendly.

I emailed them 3 times about a car. And also called them about the same car a few times with no return calls. I was really intrested in a car they had ,but only had posted a factory photo on cargurus and a couple days later i seen they had the car marked as sold.no sure how todays companys stay open with horrible customer service and lack of communication. I would never purchase a car from this dealership.

They responded with me I've been extremely busy

Excellent response, excellent online, phone and in person. Great place to find a car.

Very courteous and respectful. Car was priced too far above KBB.

Excellent customer service & efficient with car details or features from the Sales Consultant Craig Collins.

I received an email,,,,but I mistakenly requested information on this car.

The dealer manager exerted quite an effort to bring the car from another lot at closing time so I could see it. Darren followed up by phone and was very courteous.

Great people

They responded quickly and professionally.

Great experience with Michael and Ryan! I bought the car less than 24 hours after contacting them, because the deal was so good!

I am out of state and worked with Larry and he made the process as good as it could be. Talked over the phone and got all of the information I needed. I ended up purchasing the vehicle. Very professional and this dealer does give its own 45 day warranty which was a big deal to me. Shows they stand behind what they sell.

We ended up not buying the car we were looking at, but they were accommodating and friendly.

Great experience with Michael and Ryan! I bought the car less than 24 hours after contacting them, because the deal was so good!

Bought a 2018 G90 from them. Experience was positive, but a little ragged.

Answered my questions once. Received lots of generic emails afterwards. Couldn’t get an emailed response back afterwards.

Amazing top of the line dealership. Excellent customer service. The best buying experience I’ve ever had purchasing a vehicle. James Richards the gentleman that helped make this purchase easier than I can ever imagine I would always remember and appreciate the professional characteristics shown to me while figuring out the process of purchasing my first vehicle Thanks!

We ended up not buying the car we were looking at, but they were accommodating and friendly.

Amazing top of the line dealership. Excellent customer service. The best buying experience I’ve ever had purchasing a vehicle. James Richards the gentleman that helped make this purchase easier than I can ever imagine I would always remember and appreciate the professional characteristics shown to me while figuring out the process of purchasing my first vehicle Thanks!

Great experience with Michael and Ryan! I bought the car less than 24 hours after contacting them, because the deal was so good!

Bought a 2018 G90 from them. Experience was positive, but a little ragged.

I set an appointment to look at the car and the salesperson said they would have it waiting for me. They couldn’t find the car! Then I received a email that said I missed my appointment a day later. Stay away!

Excellent response, excellent online, phone and in person. Great place to find a car.

The dealer manager exerted quite an effort to bring the car from another lot at closing time so I could see it. Darren followed up by phone and was very courteous.