Doan Buick GMC

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4389 W Ridge Rd
Rochester, NY 14626

Sales: (877) 618-1736

Service: (585) 563-9917

Today 9:00am - 6:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Aug 12, 2017
RGK1948
First call back was to try and interest me in a new vehicle. Second call was to tell me the car was in shop and they would call when it was available. Still waiting for the third call.
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Jun 25, 2017
Good communication with the dealer.
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Jun 20, 2017
Rob Goodman
Got me out the door with the Vehicle I wanted at the price I wanted. Sales manager was great to deal with
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Apr 29, 2017
responded quickly no pressure on our sale and gave us what we wanted for our car. love are new car.
1 of 1 people found this review helpful.
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Apr 18, 2017
received an auto response email which made sense as it was the middle of the night. Spoke to rep using their live chat program and rep could not find any info regarding the vehicle. Wasn't overly worried as it was a brand new listing and responded to the auto response email and went to bed.Checked email in the morning after 9 and had no response.Checked again after 3 and still no response.Called the dealership and spoke to sale person to whom I mentioned the lake of email response checked my addy and said they had sent a response. Didnt want to argue about it and she said she would try to look up car and could she have my phone #. Not wanting to be bugged with sales calls i declined saying i didnt want to to be hit with calls. she nicely said i understand and said to email me . She responded in 5 minutes saying there was no such car in their inventory. i responded and said thanks for looking. Not five minutes later my phone rings with some sales person wanting to know if i was looking for a car. If you list cars you dont have and call people who say dont call cant say id trust you to handle hard instructions about my car or purchase. NOT A GOOD IDEA
1 of 2 people found this review helpful.
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Mar 13, 2017
Wonderful, friendly, responsive and courteous experience. Car buying the way it should be.
1 of 1 people found this review helpful.
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Feb 23, 2017
rjvit
Was extremely happy with their response was immediate
1 of 1 people found this review helpful.
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Oct 29, 2016
Very attentive, so far a great buying experience!
1 of 2 people found this review helpful.
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Read 7 old reviews
May 29, 2014
Very good response and followup.
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Oct 28, 2013
up front and honest
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Jul 27, 2013
Dealer contacted me once, then never got back to me. He could not "find" the vehicle I asked about, and denied they would even offer it at the price listed.
1 of 1 people found this review helpful.
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May 16, 2013
Responded very quickly.
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Jan 6, 2013
Responded quickly.
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Oct 4, 2012
Helpful, knowledgeable sales staff
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Apr 13, 2012
Great to work with. Very good sales rep.
1 of 1 people found this review helpful.
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