Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

Sales: (585) 643-1510

Service: (585) 419-4346

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All reviewers have been verified to have contacted this dealer – Learn More
Mar 26, 2017
Very friendly staff with no pressure sales force which I truly enjoyed the visit there, couldn't ask for a better interaction with the sale staff
Is this review helpful? Yes | No

Response from Vision Buick GMC:

Thank you so much for taking the time to share your recent experience with us!  We're thrilled to hear you were treated with the utmost professionalism throughout your visit.  We truly look forward to continuing to work with you in the future!

Best,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionauto.com
Mar 18, 2017
I got like four emails a day for two weeks. It was pretty annoying.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Buick GMC:

Thank you for taking the time to share your experience.  We are making adjustments to our automated emailing system and the problem should not happen again.  We truly hope to have the opportunity to earn your trust and business.  Thanks, again!

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Nov 11, 2016
Quick response to email. Knowledgeable and courteous. Not high pressure and rep took time to answer questions and concerns.
Is this review helpful? Yes | No

Response from Vision Buick GMC:

We pride ourselves on an up-front and no hassle sales approach.  Thank you for recognizing this and taking the time to share it with us.  We hope to see you again soon!

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Sep 6, 2016
First they contacted me to say the car I was interested in (that had been on the market for months) "just sold." Then about a week later they emame saying the price on that very same vehicle "just dropped" (to the same price it was a week ago) - even after it "sold"? I can't trust this dealership. They're either liars or incompetent.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Vision Buick GMC:

I know exactly what happened in this situation and I do apologize for the inconvenience.  The sale of this vehicle was not finalized, thus in our system is still rendered available and for sale.  You did receive an email saying the vehicle was still available when the deal was in fact pending.  I appreciate you taking the time to voice your concern.  That shouldn't be an issue moving forward.  We hope for an opportunity to work with you again.  

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Apr 19, 2016
Diaze06
Great experience even while my purchase was long distance. Couldn't beat the price. Sales guy Dmitriy was great.
Is this review helpful? Yes | No

Response from Vision Buick GMC:

We're thrilled to hear you had such a great experience!  Dmitriy does a phenomenal job explaining to his clients the features of each vehicle we sell.  He is a product expert in every sense of the word. We hope to see you again soon!  

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Dec 28, 2015
The Sales team was very easy to work with.This is coming from a person who really does not enjoy the process of buying a car. Overall it was a great experience working with them.
Is this review helpful? Yes | No

Response from Vision Buick GMC:

Thank you for taking the time to let us know how your car buying process went.  We do our very best every day to provide our customers with an unprecedented experience.  Thank you for giving us the opportunity!  We'll see you for your next service visit!

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Nov 21, 2015
They did get back to me. They were very nice but I didn't pursue buying the car
Is this review helpful? Yes | No

Response from Vision Buick GMC:

We'll always do our very best to find the perfect vehicle for you!  If we don't have it, we'll certainly find it for you!  We also have access to over 1,500 pre-owned vehicles in the area and would be more than happy to show you anything in our inventory that interests you!  Thank you for the review!  We'll see you next time!

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Read 2 old reviews
May 30, 2015
very professional service. would recommend them very honest and had a great experience with sales.
Is this review helpful? Yes | No

Response from Vision Buick GMC:

Thank you for your vote of confidence in our Team here!  We do our very best to treat every customer with the utmost respect and professionalism while still making the experience as enjoyable as possible!  We'll look forward to helping your friends and family soon!

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com
Apr 24, 2014
was sent the wrong dealer to look at a car waste of my time and gas
Is this review helpful? Yes | No

Response from Vision Buick GMC:

We're very sorry about the misunderstanding.  Next time, please feel free to contact us beforehand to ensure the vehicle is here and available to see.  We hope for an opportunity to earn your trust and business soon.

Sincerely,

The Vision Buick GMC Team
800 Panorama Trail
Rochester, NY 14625
585-586-6940
www.visionbuickgmc.com

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