C & O Motors, Inc.

516 Maccorkle Ave
Saint Albans, WV 25177

Sales: (304) 716-9132

Service: (304) 727-2921

Today 9:00 AM - 9:00 PM
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Average time on market: 19 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Ash Black Description: Used 2016 Hyundai Tucson Limited AWD for sale - $19,994, 20,615 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
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Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Ingot Silver Metallic Description: Used 2017 Ford Flex Limited AWD for sale - $26,977, 20,684 miles with Bluetooth, Leather Seats, Navigation System, Alloy Wheels
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2017 Jeep Patriot X Sport 4WD Used Cars in Saint Albans, WV 25177

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Mileage: 6,102

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Average time on market: 43 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Clearcoat Description: Used 2017 Jeep Patriot X Sport 4WD for sale - $15,881, 6,102 miles with Steel Wheels, Bluetooth, Quick Order Package
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2015 Chevrolet Silverado 2500HD LT Crew Cab SB 4WD Used Cars in Saint Albans, WV 25177

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2010 Cadillac SRX Performance AWD Used Cars in Saint Albans, WV 25177

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2017 Chevrolet Malibu Used Cars in Saint Albans, WV 25177

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CarGurus IMV of $20,863

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Mileage: 1,787

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2014 Nissan Frontier SV V6 King Cab 4WD Used Cars in Saint Albans, WV 25177

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Mileage: 48,623

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Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Description: Used 2014 Nissan Frontier SV V6 King Cab 4WD for sale - $17,977, 48,623 miles with Bluetooth, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 10, 2018
Yes the young man was very polite and very accomadating
Is this review helpful? Yes | No
Jan 3, 2018
Great follow up!!
Is this review helpful? Yes | No
Jan 2, 2018
SBE
Helpful.
Is this review helpful? Yes | No
Oct 25, 2017
I had been in touch with a representative via phone and scheduled an apt for 5:30 after work. I show up, expecting to test drive the car we had spoken about all day, only for the rep to not know where it was. I was led around the lot to test drive cars that were way out of my price range. Needless to say, it was a fail.
Is this review helpful? Yes | No
Oct 7, 2017
Responded quickly and we were able to work out a deal.
Is this review helpful? Yes | No
Sep 26, 2017
Mr Jason Kelley. Very good help. Highly recommend him at c&o used.
Is this review helpful? Yes | No
Sep 16, 2017
they are on top of their game on contacting their customers
Is this review helpful? Yes | No
Sep 14, 2017
AGReynolds
We made a deal. We had a bedliner and running boards added. We were to pick up the truck on Tuesday, but I got a call that the running board was bent and we needed to wait til Wednesday. The finance guy threw so many numbers at me and caused me to realize we were being taken, so I took our financing to our own source. When I got the call the next day that the agreed upon price that I gave the finance company was lower than they'd faxed, I called C&O Only to be snide-remarked to be Matt, who admitted he'd added $175 to our price and then said they'd sold the truck - that we were to pick up the day before but got that call that it wasn't ready! Odd way to do business. Take us on the financing; alter the amount on the bill of sale and THEN, sell the vehicle out from under us... Not too sure how they survive in business.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Sep 5, 2017
C and O reached out with a cordial welcoming email.
Is this review helpful? Yes | No
Sep 1, 2017
Hedrick12
They got ahold of me and said that the vehicle was there and made an appointment with me. When I got there an hour later they didn't have the truck and said they sold it in auction 4 days prior.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 31, 2017
They were GREAT to work with. Best experience I ever had buying a vehicle.
Is this review helpful? Yes | No
Aug 30, 2017
GuruDWP2Q
I purchased this truck. C and O met my expectations
Is this review helpful? Yes | No
Aug 26, 2017
Great
Is this review helpful? Yes | No
Aug 22, 2017
Guru9NZ9X
Had an inquiry and they got right back to me
Is this review helpful? Yes | No
Aug 16, 2017
Although I told them I was looking for a white car, they repeatedly called back (or emailed) telling me they had a black car.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 26, 2017
Went to go look at vehicle which had already went to auction did not know this for 2 days found out thru email and a week later vehicle was still on website
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 9, 2017
Guru9HJN2
Actually less than 1 star. This local dealership to me is the largest used car dealer in the state and famous for bait and switch. When contacted they tried to get me to come in to see other cars and when unsaid I was only interested in the bug, was it still available it took them all afternoon into the evening to respond. Then another two days to remove it from car gurus site. Personally, I'd stay away from them.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2017
It's been 7 days since I emailed them and I still haven't been able to get any details on the car, despite multiple emails on my end. It took 3 days just to find out the exterior color. Terrible dealership with poor customer service!
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Jul 3, 2017
Called me quickly. Very polite and answered my questions.
Is this review helpful? Yes | No
Jun 28, 2017
Replied in a timely manner.
Is this review helpful? Yes | No
May 24, 2017
Good communication
Is this review helpful? Yes | No
Apr 22, 2017
The dealership was very nice to talk to and they were very helpful.
Is this review helpful? Yes | No
Apr 19, 2017
The staff at C&O were very professional and nice especially Jason and mike I'm from Ohio and would recommend this place to everyone
Is this review helpful? Yes | No
Apr 7, 2017
Good people to deal with. They are firm on their internet prices but they will work to get you the right payments.
Is this review helpful? Yes | No
Apr 3, 2017
Very friendly​ and prompt
Is this review helpful? Yes | No
Apr 2, 2017
arrowboy
Quick to respond
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 18, 2017
saleman was great,,but it to hours to see finance and finalize a cash deal or it would have been a 5 star experience'
Is this review helpful? Yes | No
Mar 10, 2017
cruze_1235521
Fast response, answered all questions, friendly staff
Is this review helpful? Yes | No
Feb 22, 2017
Audi20049
Did negotiations all over the phone lot held car for about 5 days gave me time to get off work to come test drove car did all the paper work and was gone in about a hour. Filled gas tank and detailed vehicle
Is this review helpful? Yes | No
Jan 20, 2017
I contacted them about 2 cars. What I received back was a generic auto response that didn't answer my basic question - was the car available. I would have appreciated a response to that question as opposed to an inquiry about when we could talk. If their is no car, why bother. I didn't proceed, so this could have cost them a sale.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Jan 1, 2017
Asked for specific information, received a phone message and canned response via email to contact the dealership but not answers to my questions.
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Dec 20, 2016
Slow replies after initial contact. The sales person was nice on the phone, but when I was ready to do a deal, they appeared as if they were already dealing on the same car with local customers (I'm a distance shopper). Then suddenly the ad was pulled without indication that it was sold and no further answers to phone calls at all, only voice mail. I wanted their car, and actually chose my 2nd choice the same day they pulled their ad. 3 stars is generous for the initially good communication, but then dropped contact.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 20, 2016
Great people Easy to deal with.
Is this review helpful? Yes | No
Nov 6, 2016
Because I was living at Philadelphia, so it is not easy for me to drive all the way over there. I talked to the guy (manager) last week. I asked him is that possible Mail the papers to me, I sign and mail it back. He said no, he said I must go there to sign the papers. Then at night, I check the car on your web again, it gone. It make me think that he try to give me hard time to stop me to buy that car. So he can buy it for himself.
3 of 8 people found this review helpful.
Is this helpful? Yes | No
Oct 12, 2016
Great so far were trying to get me in the right Toyota Highlander I was looking for.
Is this review helpful? Yes | No
Sep 13, 2016
Followed up quickly
Is this review helpful? Yes | No
Sep 6, 2016
I do not want to go through this deal at this time. However I was glad that the dealer's representative contacted me via phone as well as an e-mail.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 21, 2016
very good friendly fast response
Is this review helpful? Yes | No
Aug 20, 2016
they are liars! went down there to check the truck out they wouldnt work on the price at all! went to another dealer and made a purchase!
4 of 7 people found this review helpful.
Is this helpful? Yes | No
Aug 1, 2016
Contacted regarding 2013 Platinum as listed. Did not have a Platinum, but did have an XLT. Bait & Switch?
7 of 7 people found this review helpful.
Is this helpful? Yes | No
Jul 28, 2016
I've never been treated so kind and so fair as I was here. The car had a few things that needed fixes and they were right on it. Our salesman was Todd Watson and he was awesome. They got me a better interest rate than my own bank got me. I will definitely go back.
Is this review helpful? Yes | No
Jul 24, 2016
This dealer was very quick to contact and arrange an appointment. Unforeseen circumstances prevented me from keeping the appointment but they also followed up after this as well. Excellent service attitude.
Is this review helpful? Yes | No
Jul 13, 2016
Lost a customer. Told us they had vehicles in our search range. traveled 100 miles. They had nothing. Waste of time and gas money.
8 of 9 people found this review helpful.
Is this helpful? Yes | No
Jul 13, 2016
The dealership contacted me quickly concerning the availability of this Cadillac and confirmed that it was still on their lot. I scheduled an appointment to see the car on Friday 7/8/2016. When I arrived for my appointment, the two gentleman I was told to ask for were not working that day; however, another salesman was able to meet with me. For some reason, it took a little while to find the car....no one seemed to know for certain where it was. My husband & I drove 1-1/2 hours to look at this Cadillac only to find out that the Bluetooth connectivity I stated was a must (and confirmed by the dealership) when I initially inquired about the car wasn't factory installed in the vehicle as was confirmed by Emily before I went to the dealership. This would have been a deal breaker for me; however, the dealership ordered the necessary parts to install on the existing radio so that I would have Bluetooth connectivity at not additional charge. Also, somehow the windshield was cracked when I arrived and a new windshield was installed. I agreed to purchase the vehicle on Friday 7/8/2016 with the understanding that the Bluetooth must be operational and the windshield replaced with an identical Cadillac windshield. As of 7/13/2016, C & O is still waiting for the parts to add the Bluetooth feature. The dealership is supposed to be delivering the vehicle to me today or tomorrow (assuming the Bluetooth radio parts are received today.) I am hopeful that all of the work has been completed my our satisfaction.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 11, 2016
They told me the oil was changed on my vehicle. I've been trying for 2 weeks to get proof it was changed. The sales guys keeps saying he will call me back, and I never get a call back. This will be the first, and last vehicle I buy from them.
6 of 7 people found this review helpful.
Is this helpful? Yes | No
Jun 24, 2016
I only asked to see the carfax for one vehicle. That has resulted in numerous calls and emails that are borderline harassment.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from C & O Motors, Inc.:

Jamie,

Thank you for the valuable feedback. I will use it to better train our staff. I will try to research your request and see if there is now a CarFax available on the vehicle you inquired about.

Chris Mullins
Customer Care Manager
Jun 24, 2016
earlschick23
Good people to buy from.
Is this review helpful? Yes | No
May 23, 2016
Quick response by email and ☎.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Read 5 old reviews
Jan 5, 2014
Quick response, friendly service.
Is this review helpful? Yes | No
Oct 3, 2013
Responded by email and phone. They indicated that the truck had been sold. The manager followed up with another email, seeing if they could help me find what I wanted.
Is this review helpful? Yes | No
Jan 26, 2012
I would give them at least a 4 star rating . I didn't buy anything yet from them but they seem to act professional and followed up well with me.
Is this review helpful? Yes | No
Nov 26, 2011
Dont be fooled, if it looks good it is probably junk drivetrain. I hate this dealership with a passion.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 12, 2011
Great communication. Didn't buy from them but only because they didn't have what I wanted.
Is this review helpful? Yes | No

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