Bob Caldwell Chrysler Jeep Dodge Ram

1888 Morse Rd
Columbus, OH 43229

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Sales: (740) 908-2824

Service: (844) 469-4813

Today 9:00 AM - 8:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/10/15/09/42/2019_ford_transit_cargo-pic-4807581264839353523-152x114.jpeg

2019 Ford Transit Cargo 250 Low Roof LWB RWD with 60/40 Passenger-Side Doors Used Cars in Columbus, OH 43229

Great Deal
$4,860 BELOW
CarGurus IMV of $26,857

Price: $21,997

Mileage: 10,130

Location: Columbus, OH 43229

Certified Pre-Owned: No Transmission: Automatic Color: White Description: Used 2019 Ford Transit Cargo 250 Low Roof LWB RWD with 60/40 Passenger-Side Doors for sale - $21,997, 10,130 miles with Steel Wheels, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/18/18/53/2015_jeep_grand_cherokee-pic-2297755328662601931-152x114.jpeg

2015 Jeep Grand Cherokee Altitude 4WD Used Cars in Columbus, OH 43229

Great Deal
$4,181 BELOW
CarGurus IMV of $20,380

Price: $16,199

Mileage: 82,204

Location: Columbus, OH 43229

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2015 Jeep Grand Cherokee Altitude 4WD for sale - $16,199, 82,204 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/16/17/57/2014_nissan_xterra-pic-2607621231245592132-152x114.jpeg

2014 Nissan Xterra S 4WD Used Cars in Columbus, OH 43229

Great Deal
$3,552 BELOW
CarGurus IMV of $15,527

Price: $11,975

Mileage: 80,275

Location: Columbus, OH 43229

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Lava Red Description: Used 2014 Nissan Xterra S 4WD for sale - $11,975, 80,275 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/22/18/10/2019_jeep_compass-pic-2906883834415910162-152x114.jpeg

2019 Jeep Compass Trailhawk 4WD Used Cars in Columbus, OH 43229

Great Deal
$3,007 BELOW
CarGurus IMV of $24,392

Price: $21,385

Mileage: 12,634

Location: Columbus, OH 43229

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2019 Jeep Compass Trailhawk 4WD for sale - $21,385, 12,634 miles with Bluetooth, Leather Seats, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2019/10/04/18/47/2015_gmc_yukon-pic-3227066858527589766-152x114.jpeg

2015 GMC Yukon Denali 4WD Used Cars in Columbus, OH 43229

Great Deal
$5,252 BELOW
CarGurus IMV of $34,101

Price: $28,849

Mileage: 97,446

Location: Columbus, OH 43229

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: White Diamond Tricoat Description: Used 2015 GMC Yukon Denali 4WD for sale - $28,849, 97,446 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2019/10/18/09/30/2019_dodge_charger-pic-4564966089767213574-152x114.jpeg

2019 Dodge Charger R/T Scat Pack RWD Used Cars in Columbus, OH 43229

Great Deal
$4,475 BELOW
CarGurus IMV of $36,450

Price: $31,975

Mileage: 13,989

Location: Columbus, OH 43229

Average time on market: 33 days Certified Pre-Owned: No Transmission: Automatic Color: Maximum Steel Metallic Clearcoat Description: Used 2019 Dodge Charger R/T Scat Pack RWD for sale - $31,975, 13,989 miles with Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2019/10/16/17/57/2016_ford_mustang-pic-5987683532678772557-152x114.jpeg

2016 Ford Mustang V6 Coupe RWD Used Cars in Columbus, OH 43229

Great Deal
$3,121 BELOW
CarGurus IMV of $18,120

Price: $14,999

Mileage: 32,920

Location: Columbus, OH 43229

Average time on market: 26 days Certified Pre-Owned: No Color: Shadow Black Description: Used 2016 Ford Mustang V6 Coupe RWD for sale - $14,999, 32,920 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/08/27/18/31/2015_jeep_grand_cherokee-pic-1809906292898477515-152x114.jpeg

2015 Jeep Grand Cherokee Limited 4WD Used Cars in Columbus, OH 43229

Great Deal
$3,595 BELOW
CarGurus IMV of $21,544

Price: $17,949

Mileage: 62,767

Location: Columbus, OH 43229

Average time on market: 41 days Certified Pre-Owned: No Transmission: Automatic Color: Brilliant Black Crystal Pearlcoat Description: Used 2015 Jeep Grand Cherokee Limited 4WD for sale - $17,949, 62,767 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2019/10/15/18/11/2017_hyundai_elantra-pic-8775288548685163906-152x114.jpeg

2017 Hyundai Elantra SE Sedan FWD Used Cars in Columbus, OH 43229

Great Deal
$2,709 BELOW
CarGurus IMV of $9,821

Price: $7,112

Mileage: 92,530

Location: Columbus, OH 43229

Average time on market: 27 days Certified Pre-Owned: No Transmission: Automatic Color: Shale Gray Metallic Description: Used 2017 Hyundai Elantra SE Sedan FWD for sale - $7,112, 92,530 miles with Steel Wheels
https://static.cargurus.com/images/forsale/2019/10/01/19/48/2015_chevrolet_equinox-pic-2960335389205941616-152x114.jpeg

2015 Chevrolet Equinox 1LT AWD Used Cars in Columbus, OH 43229

Great Deal
$2,539 BELOW
CarGurus IMV of $12,439

Price: $9,900

Mileage: 102,214

Location: Columbus, OH 43229

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Ice Metallic Description: Used 2015 Chevrolet Equinox 1LT AWD for sale - $9,900, 102,214 miles with Bluetooth, Backup Camera, Aluminum Wheels, Navigation System, Convenience Package
https://static.cargurus.com/images/forsale/2019/09/10/17/28/2015_nissan_titan-pic-1269572369929204193-152x114.jpeg

2015 Nissan Titan PRO-4X Crew Cab 4WD Used Cars in Columbus, OH 43229

Great Deal
$4,119 BELOW
CarGurus IMV of $23,494

Price: $19,375

Mileage: 76,198

Location: Columbus, OH 43229

Certified Pre-Owned: No Transmission: Automatic Color: Gun Metallic Description: Used 2015 Nissan Titan PRO-4X Crew Cab 4WD for sale - $19,375, 76,198 miles with Bluetooth, Backup Camera, Aluminum Wheels
https://static.cargurus.com/images/forsale/2019/10/04/18/47/2017_jeep_compass-pic-1982608782979848796-152x114.jpeg

2017 Jeep Compass X Sport Used Cars in Columbus, OH 43229

Great Deal
$2,973 BELOW
CarGurus IMV of $12,548

Price: $9,575

Mileage: 59,667

Location: Columbus, OH 43229

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Black Clearcoat Description: Used 2017 Jeep Compass X Sport for sale - $9,575, 59,667 miles with Bluetooth, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2019/09/03/18/06/2016_jeep_cherokee-pic-1084482507098930669-152x114.jpeg

2016 Jeep Cherokee Latitude 4WD Used Cars in Columbus, OH 43229

Great Deal
$2,563 BELOW
CarGurus IMV of $15,712

Price: $13,149

Mileage: 68,943

Location: Columbus, OH 43229

Average time on market: 39 days Certified Pre-Owned: No Transmission: Automatic Color: Eco Green Pearlcoat Description: Used 2016 Jeep Cherokee Latitude 4WD for sale - $13,149, 68,943 miles with Bluetooth, Backup Camera, Aluminum Wheels, Quick Order Package
https://static.cargurus.com/images/forsale/2019/08/20/18/22/2016_jeep_compass-pic-1338335564829007858-152x114.jpeg

2016 Jeep Compass High Altitude Edition Used Cars in Columbus, OH 43229

Great Deal
$2,446 BELOW
CarGurus IMV of $15,045

Price: $12,599

Mileage: 32,223

Location: Columbus, OH 43229

Average time on market: 35 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: True Blue Pearlcoat Description: Used 2016 Jeep Compass High Altitude Edition for sale - $12,599, 32,223 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Remote Start, Quick Order Package
https://static.cargurus.com/images/forsale/2019/08/27/18/31/2016_hyundai_elantra-pic-1838205627559636555-152x114.jpeg

2016 Hyundai Elantra Limited Sedan FWD Used Cars in Columbus, OH 43229

Great Deal
$2,471 BELOW
CarGurus IMV of $10,320

Price: $7,849

Mileage: 100,252

Location: Columbus, OH 43229

Average time on market: 22 days Certified Pre-Owned: No Transmission: Automatic Color: Galactic Gray Description: Used 2016 Hyundai Elantra Limited Sedan FWD for sale - $7,849, 100,252 miles with Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Bluetooth, Backup Camera, Aluminum Wheels, Ultimate Package
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All reviewers have been verified to have contacted this dealer – Learn More
Oct 15, 2019
steveo40sw
Good response tine. Not the best pricing
Oct 15, 2019
Guru1BPSQ
They were very easy to work with. Brandon was also very nice and courteous. We did most of the work over the phone and through email or text. Enjoyed our experience as it was quite easy. Would have given 5 stars but the vehicle was filthy when we showed up to drive it after making an appointment and driving 2 hrs. I don't believe it had ever been washed or seen a vaccum run through it before.
Oct 12, 2019
John Palmer was our Sales Associate when we purchased a pre-owned Nissan Rogue and he bent over backwards to help us have an amazing experience including Getting us a great deal on the car!!
Oct 12, 2019
These guys were awesome.
Oct 5, 2019
Great experience salesperson was great everybody treated me well easy getting deal done
Oct 4, 2019
They did a great job ,every one was nice an courteous and I love the car I walked away in.
Sep 29, 2019
My salesman was Dino. He answered all my questions he explained most of the features on the truck he was very knowledgeable about the product. I would recommend Bob Caldwell and Associates to anybody it was wanting to buy a new vehicle or used vehicle
Sep 27, 2019
Very prompt response
Sep 26, 2019
There good, I would come and buy one off them
Sep 21, 2019
GuruS8KD7
They are really good people and they help my teenage daughter understand how car payments work.
Sep 9, 2019
Initial contact was made very quickly and the Car Fax was provided. The salesman was friendly and polite, however it seemed there was no pregaming in regards to the vehicle being driven or ran. During the test drive the vehicle performed as if it had been sitting and not running for sometime. There was highly visible rust on the rotors where the break pads grip that indicated that the vehicle wasn’t driven for sometime. Also there was minor cosmetic damage not shown or even visible via the picture, which indicated that the pictures were outdated. There was a rubbing from the rear passenger side wheel that the salesman didn’t know about. After I inquired about similar vehicles they had available, we walked around the lot “searching” for vehicles he said they had, but didn’t. I drove an hour and some change to view this vehicle and was not satisfied as whole with the above. I saw similar vehicles on the website days later, but didn’t give them a second look due to my personal experience
Sep 6, 2019
Wonderful and seamless
Aug 28, 2019
I was inquring about a car that was 9 hrs away from me however they kept ignoring that when telling me to stop in. I also told them that it was the only model I was interested and they seem to ignore that. They were not willing to drop the price for me even a few hundred dollars, but then they announced online that they WERE dropping the price. I don't understand.
Aug 17, 2019
DaKar4us
They reached out to me within minutes, setup an appt for us to meet the following day. They were wonderful.
Aug 16, 2019
Ken Collier
Very nice
Aug 6, 2019
Guru59KFK
I contacted early July morning. Their CarGuru photo had a banner reading ON WAY TO AUCTION - so not up to date, so to speak . Or a cheap ploy to BUY QUICKLY. Sales woman said she did not know for sure) where car was located. They did email back after after a few days. I told dealer I had already bought a car. My opinion - Room for Improvement. Slow responses (s).
Aug 6, 2019
GuruHQDXJ
Very helpful and friendly! I recommend this dealership. I had a great experience at Bob Caldwell.
Jul 17, 2019
GuruYYCJ4
Contacted in a timely manor. Great Jjob.
Jul 17, 2019
GuruHW9W9
Excellent customer service. Salesperson has great follow up
Jul 17, 2019
didnt buy but great communication
Jul 16, 2019
Wshook82
More pics would have saved me the time of passing on this car. The vehicle needed some repairs/maintenance before showing to a customer. The glovebox was hanging off, cabin air filter sitting on the front passenger seat with a rat nest on top of it, chrome trim missing from over the rear passenger door, big deep scratches in on the rear passenger door sill, trunk lining was removed in two places exposing the battery for testing, the entire interior was dirty (appeared that kids or dogs were frequent passengers), the antennae shark fin was broken off, and the front bumper and body panel with the driver's side headlight assembly had been popped loose. We also discovered there were 2 collision repairs claim (but not accidents?) to the front & rear of the car. After the salesman spoke with someone else (presumably a maintenance manager) he was able to assure me the parts for repairs are on order but couldn't lower the price of the car (was listed around $12k).
2 people found this review helpful.
Jul 9, 2019
Great customer service. Not like many dealers that make you feel like they are doing you a favor just by talking to you.
0 people found this review helpful.
Jul 7, 2019
They contacted me several times but have yet to actually give me a price on the van I inquired about. I’m two hours from the dealership so I don’t have time to just pop in. I asked the for the total out the door price so I could come make the purchase and have yet to get it after several days.
1 people found this review helpful.
Jul 5, 2019
csoud82
After driving an hour and 15 minutes, When we arrived to look at the vehicle we found that all 4 wheels were peeling - as if whatever finish was on them was coming off in flakes. The salesman said he didn’t know about that, and when asked if they could fix them, get new wheels, or swap wheels off another vehicle he said no. In addition, we had done a preapproval through our bank ahead of going to the dealer, and I even gave the salesman the approval number & how to send over the PO since that is all the bank needed. He proceeded to submit a second application to the bank even after I gave him all of this information AND we didn’t even end up test driving the vehicle due to the wheel issue. I am furious with how things were handled and definitely would not buy a vehicle from them.
1 people found this review helpful.
Jul 5, 2019
macnotredame
Contacted me twice to follow up on our inquiry. Very Pleasant to deal with.
Jul 3, 2019
Good experience. Brandon Walsh took good care of us and the vehicle is in my garage. Thank you Brandon
Jul 2, 2019
They reached out to me the very next day. Drew was awesome
Jun 30, 2019
Helpful and knowledgeable
Jun 22, 2019
I think once a car sells it should be taken off line saying for sale after about 2 hrs texting and emails find out it sold. I guess that's the game most car lots play but good part they were prompt on emails and text. I'm just glad they told me it sold before I drove over 1hr away and got there and they told me.
Jun 21, 2019
GuruXGYM8
Good
Jun 20, 2019
The dealership was tremendously helpful and courteous. The salesman John was the greatest,so professional and a good guy to talk to, We couldn’t make a deal,but they did all they could!!!
Jun 10, 2019
Drove 3hrs to see van. Dealership was aware of this. . Before making the 3hr trip they did tell me that the van was missing 2 seats in the back, outside of that it was in good shape. When they brought the van for us to inspect, there was a 2 foot long gouge in the passenger door, tires need replaced,and a very bad shake in the steering wheel when applying the brakes in a right hand turn. These things they neglected to tell us. The Sales Manager was unwilling to discuss reducing the price at all. He said it was on consignment. He did not offer to call the consigner to ask if he was willing to negotiate. He just said nope. Even after I told him I drove 3hrs to see a van that they had said was in good condition, he still said that was the price. That was Saturday. Today, Monday, they have already lowered the price on the van - 2 days after I left. If he would have taken $500 off the asking price I would have bought the van.
1 people found this review helpful.
Jun 10, 2019
Quick to respond
Jun 6, 2019
Good experience!
May 22, 2019
They advertised one price on car gurus and then raised it overnight by 3500. Another advertisement online by them, had the manufacture suggested retail LOWER than their asking price. Whoever is handling their online sales, needs to get on the ball
May 16, 2019
Thalisofi
Fast response and good service
May 12, 2019
They were awesome! Jimmy helped us look at several trucks, and was helpful in finding us a truck for our budget. We did purchase a Dodge truck from him and are very happy with it.
May 1, 2019
Other then having to wait over a hour for the key to the vehicle to be found, every thing else was good.
Apr 25, 2019
Very helpful.
Apr 25, 2019
Sicon73
Excellent response time
Apr 22, 2019
Good and friendly experience
Apr 12, 2019
Very helpful staff. Ready to answer questions. Ready to assist, not "pushy" but attentive. Good balance.
Apr 7, 2019
Contacted dealership, after a few attempts/calls they were unable to locate the traverse. Was told it was at a Chevy dealership for unknown reasons and they would call me in a week when it came back. No further contact.
1 people found this review helpful.
Apr 6, 2019
Very helpful and knowledgeable. Really took the time to answer questions. I was very happy with them.
Apr 2, 2019
Quick, easy, no pressure to buy. Enjoyable experience. Def will be back!
Apr 1, 2019
Contacted me super quick and helped me a lot
Mar 29, 2019
Skinnygalbri
I love this dealership! They are so nice and very hard working. They make it their priority to make sure you get the car you love!
Mar 28, 2019
Fantastic service
Mar 27, 2019
Sales man John Hoyt was great
1 people found this review helpful.
Mar 19, 2019
Helpful
Mar 17, 2019
John was great to work with and made the buying experience painless
1 people found this review helpful.
Mar 11, 2019
Responded quicky but I did not purchase a car from here.
Mar 4, 2019
Great communication
Feb 28, 2019
I love my salesmen he was able to get me approved and not kill me credit score. Really nice guy. I think his name is Mason Webster
Feb 19, 2019
My experience with Bob Caldwell was great, i would personally like to thank Greg H for all of his assistance. I would recommend this car dealer to anyone.
Feb 14, 2019
Jason was great and very hospitable. Love the car.
Feb 12, 2019
They were quick to contact after I requested a quote
Feb 10, 2019
GuruBJQX1
Was contact about said jeep and was sold by the time I could make it up to dealer. But did go up to check out another car an did buy it.
Feb 9, 2019
Dustin_O
Awesome people to work with. Even if the vehicle I wanted to see was gone. Didn't end up buying from them but they were good people so I still wanna leave a review.
Feb 4, 2019
GuruYNV7H
Great bunch of guys!
Feb 1, 2019
Royal_8045
Dealer was nice but the trucks said they were crew cab and were really just quad cabs.
Jan 31, 2019
Contacted us numerous times. Were very pleasant. Just didn't have a vehicle that matched our wants and needs. People we dealt with were pleasant and professional.
Jan 30, 2019
Amazing!!!!!
Jan 29, 2019
Great experience. Fair price. Outstanding customer service.
Jan 24, 2019
G4mmy53
Prompty, courteous, and knowledgeable.
Jan 22, 2019
I went to look at a vehicle last night. The sales person was great but the bank was not available until morning. I was told the sales manager would call me. The next day they did not call. I called my bank to find out I was approved then called the dealership. They said oh yea you were approved and on my way to sign the paperwork they sold the car. Not to mention they tried to raise the price almost $3,000 from the day before. I will never shop there again!
1 people found this review helpful.
Jan 20, 2019
Kajo58
This dealer told me 2 different times the car would be there and it never was. He did not respond to my questions.
2 people found this review helpful.
Jan 18, 2019
Fast reply, not pushy, and courteous! John Palmer and the team there went above and beyond. We ended up buying our car that day, and it is running great! I’d definitely recommend them!
Response from current dealership:
Hi Heather! Thanks for taking the time to leave a strong 5-star review for "Big John!" John is a pillar of our North Store and is a strong part of the Bob Caldwell Team.
Jan 9, 2019
krisanstaett
Quick response!
Response from current dealership:
Thanks for taking the time to leave a quick 5-stars for us! We pride ourselves on having a quick response when dealing with all of our customers
Dec 22, 2018
rappoldr
Worked with salesman Roger Moore to look at (and finally purchase) the vehicle. Nice guy, great to work with, and got a good deal.
Response from current dealership:
Thanks for the 5-star rating and the great review! Roger is an excellent addition to the Bob Caldwell North Store and we're happy he was able to help you get into the right vehicle for the right price. Please let us know if there's anything we can do to help you in the future and welcome to the Bob Caldwell Family!
Dec 16, 2018
GuruXCRV9
They were great
Response from current dealership:
Thanks for the 5-star review! We try our best to make sure you have a great experience every time! Let us know if there's anything we can do for you in the future and don't forget we have sales, service, parts and a body shop to suite all of your vehicle needs.
Dec 9, 2018
Aircontrol
Very customer service oriented read out to me with their email immediately
Response from current dealership:
Thanks for taking the time to leave a quick 5-star rating! We appreciate the rating and let us know if we can do anything to help you in the future with sales, parts, service or body shop.
Dec 8, 2018
Very old school process. Let me ask my manager and purposely slow process. Mis represented car and refused to fix large rash on car.
2 people found this review helpful.
Response from current dealership:
Hi Brian, let me first apologize for the experience you had when coming in to look at a vehicle. Our process is normally faster than most and that is something that we strive to improve everyday. I'm sorry you feel the vehicle was misrepresented but we do our best to be transparent with several photos of the vehicle and we feature live market pricing to make sure you are getting the best deal for that specific vehicle. Please let us know if there's anything we can do in the future to earn your business. 614-635-1607
Dec 3, 2018
Brutuscassie
Very accommodative.
Response from current dealership:
Thanks for taking a quick minute to leave a 5-star rating! Please let us know if there's anything we can do to help you in the future!
Dec 1, 2018
GuruX2JM2
Bob Caldwell North was fantastic. Our sales rep Drew, closer Joel and financing with Steve. My wife and I received exceptional service and we would recommend this dealership to everybody. Wonderful, my best car buying experience yet!
Response from current dealership:
Thanks for taking the time to leave an awesome 5-star review! Our North store team is a great addition to the Bob Caldwell Sales Team. We're happy that Drew, Joel, and Steve were able to meet your expectations when purchasing your vehicle. Welcome to the Bob Caldwell Family!
Nov 18, 2018
ARAFAT  ADAM
Excellent
Response from current dealership:
Hi Adam! Thanks for the 5-star rating! Please let us know if we can help you in the future!
Nov 7, 2018
They were very nice. I didn't feel any pressure from them. I ended up buying the vehicle because it was a good deal. I would definitely deal with them again.
Response from current dealership:
Hi John! We strive to be a low pressure and transparent dealership. Our goal is to get you into the right vehicle for the right price everytime. We appreciate you choosing Bob Caldwell for your vehicle purchase and we'd like to welcome you to the Bob Caldwell Family!
Nov 5, 2018
rewireman
The ad was misleading, both passenger side doors of the vehicle needed replaced because it was dented down the entire side. Nothing was mentioned about that so we went all the way over there and didn't even drive the vehicle because it was wrecked.
3 people found this review helpful.
Response from current dealership:
We do apologize that the vehicle was not up to your standards when you arrived. Many times vehicles are still going through the reconditioning process after they arrive at the dealership while they are listed for sale. This does sometimes cause confusion and we do our best to make sure we get pictures online as quickly as possible. Please let us know if there is anything we can do in the future to earn your business.
Nov 3, 2018
EXCELLENT! Cindy was so helpful and patient during the whole process. Made car buying so easy! I love my new Durango R/T.
Response from current dealership:
Hi Kim! We appreciate you choosing Bob Caldwell for your new Durango R/T! What's not to love about this vehicle! Cindy is one of our stars on the sales team and we're happy she was able to provide you with a 5-star experience! Thanks again for your business and welcome to the Bob Caldwell Family!
Oct 22, 2018
Vikram Vaka
Good response.
Response from current dealership:
Hi Vikram! Thanks for taking the time to leave us a quick 5-stars! We appreciate the rating and we look forward to helping you in the future!
Sep 28, 2018
We went to them and they stayed in contact with us and we purchased the Infinety QX80.
2 people found this review helpful.
Response from current dealership:
Hi Mary,
We're pleased to hear this! Our team of sales representatives are committed to making your time with us memorable, easy, and comfortable. Our finance managers are all about working with you as well to make sure you're getting the best deal possible. Thank you for choosing Bob Caldwell -Raina S.(Complaint Resolution Specialist)  
Sep 27, 2018
Very good experience, Brandon Lara and the whole team was very friendly and helpful thru the whole process, would highly recommend this company and will spread the word. Roy Clonch
Response from current dealership:
Hi Roy,
We appreciate your kind words. Brandon is truly wonderful at what he does. He understands just how long and daunting the process can be sometimes so he wants to try and make the process quick and smooth so you don't have to worry about anything. Thank you for allowing Bob Caldwell to earn your business. -Raina S.(Complaint Resolution Specialist)
Sep 22, 2018
Very responsive and friendly
Response from current dealership:
Laura,
Our team takes pride in providing nothing but top notch service. Any questions or concerns they are quick to respond and help you feel comfortable through the process. Thank you for stopping in at Bob Caldwell. - Raina S.(Complaint Resolution Specialist)
Sep 20, 2018
Told them I was coming down with a down payment (2 hour drive) and they sold it before I could get there. Not happy to say the least.
1 people found this review helpful.
Response from current dealership:
Marissa,
I apologize that you did not have a good experience with us. Sometimes there are vehicles in our inventory that are much more popular than others and in high demand. Unfortunately it seems that you were not informed beforehand about the vehicle and this should not have happened and it will be addressed for future instances when a vehicle is in high demand by multiple buyers. If you would like to discuss further please give us a call. (614) 888-2331 -Raina S.(Complaint Resolution Specialist)
Sep 8, 2018
Had what I wanted very good deal
Response from current dealership:
Gellord,
Thank you for your kind words. Our Sale representatives want to give you the best experience possible and to make sure you get a great deal while finding the vehicle that just right for you. Thank you for choosing Bob Caldwell to help you in your search. -Raina S. (Complaint Resolution Specialist)
Aug 22, 2018
GuruVTKSF
Good contact, I did not move quick enough!
Aug 21, 2018
They contacted me and we went to look at the car. Were not impressed with the car and bought elsewhere
Response from current dealership:
Hi Richard! Thanks for taking the time to leave us a 5-star review. We're sorry the vehicle you came to look at was not what you were looking for. Please let us know if we can help you in the future.
Aug 18, 2018
Pam_C
30
Dealer was very responsive with all communication and they were quick to respond
Response from current dealership:
Pam,
We appreciate your kind words and service. We want to make sure you are taken care of and that you walk away satisfied.
-Raina S. (Complaint Resolution Specialist)
Aug 13, 2018
Good people
Response from current dealership:
Christopher,
Thank you for the kind words we strive to have staff that make sure you feel valued and heard. Thank you for the 5 star review. We appreciate your business.
-Raina S. (Complaint Resolution Specialist)
Jul 31, 2018
The salesman, Billy Ra, was very helpful and polite. Excellent overall experience!
Response from current dealership:
Shawn,
Happy to hear you had a great experience! We want to ensure that your experience is nothing short of that. Thank you for allowing Bob Caldwell to help you find the perfect vehicle.
-Raina S. (Complaint Resolution Specialist)
Jul 24, 2018
Very friendly and professional.
Response from current dealership:
Thanks Wendy.  We try to be friendly and professional 24/7.  Thanks for the opportunity to earn your business and review!  -Justin H (GM)
Jul 13, 2018
EveyA
I purchased the vehicle and worked with Corey, who was simply amazing. The entire staff was welcoming and friendly as soon as I walked into the door of the dealership. They were all extremely busy the day I visited but still made me feel welcome. Corey answered all of my questions professionally and knowledgeably. It was a pleasure to do busy with a dealership who made the car buying experience easy and FUN. Highly recommend this dealership.
Response from current dealership:
Awesome review Evey and we would be delighted to have more customers like you!  Great to hear Corey was able to represent the vehicle and company well.  Appreciate your business and kind words.  Have a nice weekend!  -Justin H (GM)
Jul 2, 2018
I drove almost 2 hours to see this car. I am so glad I did. The car is perfect and exactly as advertised. I worked with Dino and Greg,who are AMAZING. They treated us like VIPs. Dino even took the time to connect my phone to the car and help set the navigation so I could find my way home. I would definitely recommend your dealership.
Response from current dealership:
Great info Carolyn and to no surprise Dino went the extra mile....Dino was Sales Person of the Month for the first time in April and then repeated in June, very proud of him.  Greg only 2 months in has the attitude and work ethic needed to make this a career and happy to have him as part of the team.  Thank you Carolyn for the business and taking the time to leave the kind review!  -Justin H (GM)
Jun 21, 2018
GuruYB7CS
Salesperson emailed me with information and was willing to help as needed.
Response from current dealership:
Glad to hear they listened and were able to provide the answers requested.  Thank you for the opportunity to earn your business and 5 star review!  -Justin H (GM)
Jun 15, 2018
GuruWLH4Z
I was contacted same day through email. I set up an appointment with Shane for a test drive for the following day. He had the car and carfax report ready when I arrived. Shane was very helpful throughout the whole process and I drove away with the car that day.
Response from current dealership:
Thank you and glad the vehicle and sales rep (Shane) were prepared for the visit. This is something we have been preaching for the last few weeks. If the customer is courteous to set an appointment and reference a vehicle, the least we can do is confirm the vehicle is retail ready and representative is on hand to assist. Easy process that sometimes is lost in the ether. Thank you for the business and constructive comments. -Justin H (GM)
Jun 5, 2018
Great experience over all, Kevin got us into the Acadia we wanted. Didn't budge on the price at all but it was the internet price so that was fine. Quick and painless, nice people, straight foward.
Response from current dealership:
Thank you for the feedback Justice.  Many cars are priced below wholesale value (meaning we would make more money taking the vehicle to auction rather than sell to a customer).  We do this to potentially gain future income from referrals, service, parts, etc.....however on these particular vehicles, the managers have to draw a line in the sand.  Appreciate the feedback and business and glad the process was smooth.  -Justin H (GM)
May 25, 2018
GuruW21PH
Place was disorganized. After car was purchased gas tank was not filled up all the way, car was not cleaned and they even forgot to give us our title for the car. Had to contact them and demand it. The staff was nice, just the organization structure was a mess. Will never ever buy any other vehicle from them or refer anyone to that location.
1 people found this review helpful.
Response from current dealership:
Ya, last month I will be the first to admit we were a bit disorganized and appreciate the feedback.  Trying to fit 800 vehicles on 2 lots that have only 600 spots does not work very well.  Since then we have implemented some non-negotiables to ensure vehicles are accounted for and vehicles are not blocked in by others.  Sorry your visit was not an enjoyable one however I can guarantee the lot disfunction was temporary.  Thank you for the opportunity.  -Justin H (GM)
May 8, 2018
GuruWV9P4
They were great!
Response from current dealership:
Thank you, we try to be great for all customers.  Thank you for the 5 stars and kind words!  -Justin H (GM)
Mar 31, 2018
They were very good. I did not end up buying from them.
Response from current dealership:
Sorry to hear that we were unable to make a deal but appreciate the review and happy to hear that you felt they treated you properly.  Thank you for the opportunity!  -Justin H (GM)
Mar 28, 2018
These guys responded quickly to my inquiry. Unfortunately the car was an automatic.
Response from current dealership:
Bummer, sorry to hear that we were not able to supply the vehicle you are looking for.  Wish you the best of luck with that search.  If there are any other vehicles that might fit the build you can access them buy going to https://www.caldwellchrysler.com/searchused.aspx   Means a lot that you would still leave us a 5 star review.  Thanks!  -Justin H (GM)
Mar 23, 2018
I have been very satisfied with the service and I would buy there again this is the best experience in buying that I have had and thanks to Joey Powell for all of his help you get 5
0 people found this review helpful.
Response from current dealership:
Thank you Elzie and always a reassuring feeling to have customers provide positive feedback on their experience. Appreciate the business and review and enjoy your new vehicle!  -Justin H (GM)
Mar 20, 2018
They arranged a visit for me and it was about 1:20 to get to the dealer with bus for me. After I arrived they have told me the chevi has a problem and we had realized 30 minuets ago!!! We can offer you the other cars they said to me!! They were dishonest and unprofessional to me. I arranged a visit for a specific car not any car, besides if they realized issues why they did not call me. They wasted 3 hours of my valuable time. They think they can take an advantage of people. They use a great deal car as a bait.
Response from current dealership:
Apologize for the misunderstanding and very sorry for the sales person dropping the ball.  The sales person is suppose to immediately grab keys and start car to 1) ensure vehicle is here and 2) make sure there are no issues with vehicle prior to the customer showing.  We have a 40 day turn which means all 300 vehicles on our lot are sold within 40 days.  This means from time to time, there are multiple vehicles on 1 vehicle and commonly the vehicle is sold with 24 hours of an appointment hence the reason the sales person is to grab keys and check vehicle.  Again I apologize there was a break d
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Mar 8, 2018
Sales guy was nice enough. They couldn't even find the car I was inquiring about until the next day. Then I came back to test drive it then go sit down with the sales guy and they jacked the price from 9800 to 11700. In a day, on a car they "lost". Shady.
Response from current dealership:
Sorry to hear this Brian.  I would be happy to look further into this if you could provide some details.  I don't see enough in the computer to comment.  If you are still interested in the vehicle I can be reached at 614-888-2331 or justin@caldwellchrysler.com.  Thanks and sorry for the miscommunication.  For the record any price online has to be honored per Ohio law so happy to look into the situation for you.  Sorry for the trouble.  -Justin H (GM)
Mar 2, 2018
I loved the guys at Bob's.. unfortunately I couldn't get the car because I just refinanced my Ford fusion..I'll be back to get something though
Response from current dealership:
Glad to hear it was a pleasurable experience and when the time comes we'll be here!  Thanks for the post!  -Justin H (GM)
Feb 25, 2018
carolakers
Pushy salesman, stated they didn't carry Odyessey me mini vans, yet they had 3 on their website the day and visited and the day after. Tried to convince me to buy a Pacifica which I was not at all interested in. Would appreciate honesty and accurate website listings. If they had been sold or couldn't be sold, just say so.
Response from current dealership:
Ya, good point.  Websites will never be exact but we preach clear communication and looks like 3 strikes here.  Very sorry to waste your time and apologize for the lack of transparency.  If you have an extra moment and could provide some details, this could be a coachable moment for the team.  Sorry again.  614-888-2331 or justin@caldwellchrysler.com  Thanks.  -Justin H (GM)
Feb 20, 2018
Guru5C5W6
Very Helpful Great Customer Service
Response from current dealership:
Glad to hear it.  It means a lot to our future business that you would take the time to share your experience.  Thank you!  -Justin H (GM)
Feb 9, 2018
Very polite and professional . Would recommend them to anyone. I bought a jeep Joe Wycoff is one of the best sales men ive ever met.
Response from current dealership:
Joe does a great job for Caldwell and not a stranger to the process.  Glad to hear he met expectations, good job Joe!  Let's us know if there is anything else down the road we can assist with Tony.  Appreciate the business and review!  -Justin H (GM)
Feb 7, 2018
Arianna Jackson
Great Experience !
Response from current dealership:
Awesome, appreciate the rating!  -Justin H (GM)
Feb 6, 2018
Very nice salesman name was Robert he did a outstanding job and I bought this Captiva he had to jump start it so he had a new battery put in it very nice dealership to work with will buy from again when I need another vehicle well satisfied customer here
0 people found this review helpful.
Response from current dealership:
Appreciate your understanding on the battery Keith and apologize that you had to wait while that was taken care of.  Bad fit of battery issues this season.  We test them during our inspection but come to find vehicles sitting for even a couple weeks, batteries aren't made like they use to.  Glad to hear a replacement was thrown in and Robert represented Bob Caldwell well.  He has received a lot of "at-a-boys" in the last few months.  Thank you Keith for allowing the opportunity to earn your business and taking the time to leave a 5 star review!  -Justin H (GM)
Feb 4, 2018
Friendly staff
Response from current dealership:
Thank you for the comments and review.  Tough time and position to stay positive all day everyday but blessed to have the staff we do.  Special group of people!  -Justin H (GM)
Jan 31, 2018
Guru51ZX4
Sales staff were very professional and answered all of my questions very quickly.
Response from current dealership:
Glad to hear the staff was on the ball.  Just trying to make sure it's the same professional attitude every time with every sales person with every customer.  Appreciate the shout out and thank you for the opportunity to earn your business and taking the time to leave the review.  -Justin H (GM)
Jan 25, 2018
Terrible dealership...I live an hour away...Made appointment just for them to sell car off from underneath me the night before...Horrible customer service...
1 people found this review helpful.
Response from current dealership:
Ya, that's a text book failure and I greatly apologize we goobered up your schedule.  These guys know the rules and in this case, it's common sense.  Sorry to hear it.  If you would be willing to share any additional information, I would be happy to crack the whip so no other customers go through the same issue but unfortunately need names to go any further than an apology.  I can be reached at 614-888-2331 or justin@caldwellchrysler.com.  Thanks for the opportunity and any extra info.  -Justin H (GM)
Jan 18, 2018
We made the 250 Mile trip from Kentucky to Ohio in a snow storm to see the car we wanted to get. Joey and his GM helped out so much in preparing the car, fixing the minor flaws and making things work out for us. We were met with terrific customer experience and treated fairly and honest throughout the car buying process. I highly recommend this dealer if you are looking or live in Ohio. I feel it was worth the trip.
Response from current dealership:
Wow, responded to same customer on different review site and means a lot that you travel that far but to do it in that nasty snow storm means the world.  Really appreciate your trust we would get the job done, sincerely,  -Justin H (GM)
Jan 17, 2018
Guru5YM2B
Only had contact on line . Got back to me quickly . Just not what i was looking for.
Response from current dealership:
Happy to hear response was quick, apologize the product or information was not what you were looking for.  If you need any additional info, happy to assist.  justin@caldwellchrysler.com or 614-888-2331.  -Justin H (GM)
Jan 8, 2018
Guru541TS
Quick response. Much appreciated
Response from current dealership:
Kudos to the BDC department.  That's their goal- fast and accurate answers.  Appreciate the stellar review!
Dec 26, 2017
The salesman was nice bit the manager was terrible. He had in his mind what he wanted sell me and when I didn't he basically told he couldn't help me and walked away and left me standing in the parking lot.
6 people found this review helpful.
Response from current dealership:
I apologize if you feel the manager was rude and it's gonna be difficult to remedy without some further details or knowing the situation.  I would be happy to look into this if you could assist with names and or vehicle.  Here to help.  -Justin H (GM)  614-888-2331 or justin@caldwellchrysler.com
Dec 19, 2017
I called to make sure the vehicle was available! Drove an hour and a half to test drive it! Only to find out that they could not find the car. Waited two hours still could not find the car. Gave them two more days to contact me back was told they found the car but could not find the keys. They tried to sell me a completely different vehicle! They need to remove this listing since they can’t find the vehicle on it! I ended up buying this exact vehicle from a dealer in Mansfield
8 people found this review helpful.
Response from current dealership:
Pretty weak on our part eh?  There is no good reason to have this happen and I apologize for the mess.  I always recommend a call, email, chat, or appointment to confirm that a customer does not have the issue.  We have run into problems when the car was just sold either the day before, or hours before, or a battery had died.  Things happen when sales does not have time to put these hand on the car and keys.  In this instant, complete failure on the sales person.  I would be interested in knowing who you spoke to if you would be willing to sacrifice the extra minute or 2 to make sure it does n
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Dec 13, 2017
Erick1969
Cory was very helpful and try working with me but we couldn't agree on price. Didn't buy car.
1 people found this review helpful.
Response from current dealership:
Apologize we were not able to come to terms but very stand up of you to provide us with a 5 of 5 rating.  Really appreciate the opportunity and taking the time to leave the review.  -Justin H (GM)
Dec 5, 2017
Awesome dealer for sure. 15-minutes over the phone and deal was done. 2017 Challenger Hellcat New.
Response from current dealership:
AWESOME!  Personally I'm to scared to get behind the wheel of this machine but happy to hear the process went smooth and your happy with the purchase.  Have fun in that rocket and be safe!  Thanks for the business and review!  -Justin H (GM)
Dec 5, 2017
Friendly quick response
1 people found this review helpful.
Response from current dealership:
Glad to hear it.  We now have a staff of 5 and their primary goal is quick and informational responses to help positively impact the buying experience.  Thank you for the opportunity to earn your business and the 5 star rating!  -Justin H (GM)
Dec 4, 2017
It was great
Response from current dealership:
Thanks Terrell.  Happy to see were able to earn 5 stars.  Appreciate the opportunity to earn your business and taking the time to leave a review!  -Justin H (GM)
Nov 25, 2017
Contact was quick
1 people found this review helpful.
Response from current dealership:
Glad to hear the response time met your expectations.  Something many dealers (including us) struggle with.  We have/ still are adding extra support staff to improve customer and employee communication.  Thank you for supporting the effort.  -Justin H (GM)
Nov 7, 2017
The dealer was not prepared for a new customer,the vehicles that were suppose to be seen were not available.One vehicle was chipped pretty badly with no compromise to the price and the other was dirty as the first was,not the treatment that was described via their website.I almost felt like they were trying to pressure me to purchase what was left.
4 people found this review helpful.
Response from current dealership:
Opposite in what we preach and teach and huge apology Bryan.  If you set an appointment there is no reason the vehicle was not prepared or at least brought to your attention prior to arrival.  We bang this concept into the associates heads to communicate.  The only way to earn trust is communicate the good and bad and let the customer digest the information but it's gotta be said to earn rapport.  In regards to chips and price, every vehicle is different and can't speak to you on that topic without knowing the vehicle and price.  To everyone else, there are cars we syndicate that still may nee
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Nov 3, 2017
sdzicz
Friendly informative and not too pushy.
Response from current dealership:
Thank you for the 5 star review and kind words.  Glad to hear the staff is taking care of customers, cheers!  -Justin H (GM)
Nov 2, 2017
Quick response...not pushy...willing to work with my hectic work schedule to reschedule appointments to see vehicle.
1 people found this review helpful.
Response from current dealership:
Glad to hear it Mark.   We have a communication manager that has been really keeping a good eye on response time and followup, comforting to hear she is keeping everyone on point.  The high pressure sales is a deconstructive way to sell cars.  Not good for customer or dealer and we do not tolerate it.  It's all about People, Purchase, Price.....the customer will let you know which one they are not comfortable with if the sales person asks the right questions.  Thank you for the feedback and business Mark!  -Justin H (GM)
Read 90 old reviews
Oct 19, 2017
Had many good follow up calls
Response from current dealership:
Glad to hear the Business development team met your expectations and thanks for the review Rick!  -Justin H (GM)
Oct 18, 2017
GuruT46C
There is something going on in the dealership they change The interest rate 2 times and I was mad there is No way Can get two interest rate from one back.the bank First they give me good interest rate and i just took it.After I drove 450 mil and when I get there they change the interest right by 2% I was mad.Finally after some argument they change Their mind to the 1st place.
2 people found this review helpful.
Response from current dealership:
Apologize for any confusion on interest rate.  Interest rates are determined through third party lenders.  What they provide us is a majority of the time, what we can offer the customer.  If there is any stipulations including "proof of residence", "proof of income", "proof of job time".....these will all factor in on what we are able to lend for financing.  Also evenings and weekends (when most customers purchase vehicles) many banks are closed which forces dealers to provide customers "spot deliveries" which means we would need to rehash deal with bank
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Oct 16, 2017
Caldwell's people were eager for a meeting and definitely businesslike and professional. Two problems on my part: First, I went Grouse hunting in Michigan for a week and was out of reach. Second, I'm mostly casting about to get an idea of the market and find out what's out there. I'll keep working Cargurus until I find something I can't resist. Cargurus is an excellent service.
2 people found this review helpful.
Response from current dealership:
Appreciate the honesty and the update.  Good luck with the grouse hunting and hopefully our "eagerness" and "professionalism" can help earn your business.  -Justin H (GM)
Oct 2, 2017
I received a response quickly. Set a time for a test drive, when I arrived I was give the run around. Found out the truck had been sold.
1 people found this review helpful.
Response from current dealership:
Sorry to hear this. Once an appointment has been set a sales person is assigned.  The sales person is responsible for grabbing the keys, checking the car out, make sure there is nothing wrong and be ready to greet customer..........pains me to hear when a process is not followed.  Let me know next time you are around the dealership and I'll fill your tank up for your troubles.  -Justin H (GM)  justin@caldwellchrysler.com
Sep 29, 2017
I contacted Bob Caldwell Chrysler Dodge Jeep Ram via Car Gurus about two vehicles: a 2009 Ford F150 XLT SuperCrew 4WD and a 2010 Dodge Ram SLT Sport Crew cab. After an email or two, and a text from Cindy, I set an appointment to test drive both vehicles. When I arrived at dealership expecting to be greeted by Cindy, I was greeted by Brandy. Not a problem, but unexpected as it was not the original salesperson. Brandy informed me up front that the Ford was in the shop for a "check engine" light and not available for inspection/test drive. Right away that was disappointing. A dealer that advertisers a vehicle for sale on their web site should have it available for inspection, right? So I test drove and inspected the RAM and turns out that was the vehicle I purchased after they inspected/appraised my trade in vehicle. I was able to take my time with the test drive and inspection and did not feel any pressure from Brandy, but did go through the usual "let me talk to my manager" process that all dealers do. After we reached agreement on the transaction, and after I got the vehicle home, I discovered a missing engine compartment part and what sounds like a manifold gasket leak both within the first few days of owning but have not addressed these issues with them. Would do business with them again.
Response from current dealership:
Ron I'm having a roller coaster of emotions.....at the end of the day, not good and apologize for a derailed process.  Hope that at this point all issues have been resolved but if not, please don't hesitate to reach out.  (614) 880-2824 or justin@caldwellchrysler.com.  Thanks for the constructive review!  -Justin H (GM)
Sep 23, 2017
I did not purchse car from them but they were helpful.
Response from current dealership:
Glad to hear it.  Thanks for taking the time to leave the 5 star review!  -Justin H (GM)
Aug 7, 2017
Car was not clean, didn't look like when they got it they took care of it at all. I bought a 2016 rt for only 2 thousand more than what this dealership wanted. With only 5 thousand miles. I offered 27 in cash and they still wanted 29. Overall horrible experience and will not deal with them ever again.
7 people found this review helpful.
Response from current dealership:
First off, we apologize you were unhappy with the experience.  That is something that most dealers struggle with....do you syndicate vehicles prior to recon and detail.  We do as does most dealers.  In fact, our average recon costs around $875 which is over national average.  With that being said, it is the responsibility of the sales staff to disclose that information to a customer and ensure that all mechanical and cosmetics are agreed upon during purchase.  Not a process I'm thrilled with and obviously not you either Brandon however 90% of the customer base understands.  In regards to prici
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Aug 3, 2017
Immediately contacted me.
Response from current dealership:
Glad to hear it Kemberly.  We have a Business Development Department and their focus is to make sure we have timely followup for all questions, comments, and feedback.  Thank you for the opportunity to earn your business and 5 star review.  -Justin H (GM)
Aug 3, 2017
Guru93CSP
They knew by 10 o'clock in the morning that I would be there at 6 o'clock to look at this car when I got there they said I couldn't see the car cause it was being serviced they had all day to do this.
7 people found this review helpful.
Response from current dealership:
That's poor service and appreciate the constructive feedback.  If you would be so kind to let me know who you spoke to I would be interested in retraining the importance of locating keys, touch vehicle, start it, and make sure it's ready to show prior to customer arrival.  This is the sales person's process and obviously not followed.  Thank  you for giving us the opportunity.  If there is still interest in vehicle I would be happy to find a different associate to help.  Sorry for the inconvenience!  -Justin H (GM)
Aug 1, 2017
Cheryl Krause
Answered questions quickly. Did not visit dealership, purchased elsewhere.
2 people found this review helpful.
Response from current dealership:
Glad to hear the answers were timely.  Thank you for the opportunity to earn the business and 5 star review!  -Justin H (GM)
Jul 15, 2017
Very professional and helpful team who have excellent follow-up.
1 people found this review helpful.
Response from current dealership:
Followup seems to be a weak spot in this industry and as much as we coach and train and push, we are still not perfect.  Glad to hear that you were satisfied with the process during and after the sale.  Appreciate the business and the review Rick.  -Justin H (GM)
Jul 8, 2017
Great experience Randy the salesman and Tim the mgr made it a pleasant experience. Drove off lot with it.
Response from current dealership:
Randy is loaded with product knowledge and experience and Tim is the best I've seen on the tower.  Appreciate the comments John and glad these to were able to successfully assist.  -Justin H (GM)
Jul 6, 2017
Good 10
Response from current dealership:
Thank you Sham for the 5 star review.........not real sure what we did to deserve it......... but we'll take it!  Appreciate you taking the time.  -Justin H (GM)
Jun 27, 2017
I brough the car he helped me with all the paper work and anything I didn't know
Response from current dealership:
Glad to hear we were able to help Anthony.  Thank you for taking the time to increase our online reputation.  Means a bunch to the organization and those within.  Have a great post holiday weekend!  -Justin H (GM)
Jun 13, 2017
Online response not related to sales floor. You start from scratch when you arrive at the dealership.
2 people found this review helpful.
Response from current dealership:
Ron apologize if online to sales floor transition was a bit dicey.  We are constantly trying to improve process from emails to phones to showroom floor and sometimes you're right communication is lost between multiple employees.  We'll continue to work on it and appreciate the feedback.  Glad to hear we able to retain 4 of 5 stars.  Appreciate the opportunity.  -Justin H (GM)
Jun 2, 2017
Worst experience ever with a dealership...will never go back...vehicle had a check engine light on and we got a runaround on what it was. I dont trust the car was in good condition.
3 people found this review helpful.
Response from current dealership:
Barb, I'm happy to help and sorry that you were receiving the run around.  Please give me a call or email and happy to review the situation.  -Justin H (614-888-2331 or justin@caldwellchrysler.com)
Jun 1, 2017
I had a great experience with them. Even as a long distance deal, they were prompt and courteous in their communication. I bought this vehicle from them, and Big John is the man!
Response from current dealership:
Big John is the man!  Jeff means a lot for you to make the trek, trust in the sales person and write after the positive experience.  Appreciate it!
May 5, 2017
No hassle got the car I wanted
Response from current dealership:
Glad to hear it Brice.  We try to keep the advertised price competitive to take the haggling out of the buying process.  Thank you for leaving a review.  -Justin H (GM)
Apr 17, 2017
I picked up my car 24 hours later!! They are awesome!!
1 people found this review helpful.
Response from current dealership:
Glad to hear everything went smooth and was not a dragged out process.  Makes our job easier as well so we'll give you a 5 star review for your efficiency in purchasing!  Let us know how we can be of help during your ownership.  Thank you for your business and the review!  -Justin H (GM)
Apr 13, 2017
Quick to respond
Response from current dealership:
Glad to hear it!  Voicemail seems to be the death of "quick responses".  Some of the biggest challenges are voice mails for employees that are in the midst of their day off or happen to be on sick or vacation.  Otherwise we expect all calls to be responded to Service/ Parts/ Body Shop within 30 minutes for general inquiries (during working hours) which includes at least acknowledgement and followup for more in depth questions.  Appreciate you taking your time to leave a five star review with comments and hope to earn your business into the future.  -Justin H (GM)
Apr 7, 2017
Car was in rougher shape than portrayed. Something was wrong with frontend you could hear it pop and pull while driving. Salesman insisted it was brakes then a transmission recall that would be fixed by Nissan if we would buy the car. After telling the salesman it wasn't what we had wanted he continued to push us to purchase the car to the point it was unprofessional. The staff we inquired about the car with was very nice professional and helpful.
3 people found this review helpful.
Response from current dealership:
Ya, that's not a good deal and interested in lending an ear if you would be willing to provide some extra information.  For one, we pride ourselves on NOT being pushy so I would be interested in who your were dealing with.  From time to time we do find supplemental issues with retail vehicles and the correct response is to have the issues rectified and try to setup another appointment post repair.  Other times customers are interested in vehicles prior to our service department reconditioning the vehicle.  In this instance, we prefer to have the vehicles fully inspected prior to purchase howev
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Apr 3, 2017
Responded
Response from current dealership:
We over scrutinize to make sure the employees respond in a timely manner.  We have a minimum of 2 managers for every department so if you are not receiving a response in a timely manner I strongly recommend reaching out to a manager that is currently on duty.  Thank you for the review!  -Justin H (GM)
Mar 14, 2017
Great
Response from current dealership:
Thanks Sam for taking the time to leave a 5 star review!  It means a great deal to the organization and those within.  Cheers!  -Justin H (GM)
Mar 5, 2017
We had a great experience at Bob Caldwell. Brenda was very helpful and able to get my wife the car of her dreams. Would go back and would recommend Bob Caldwell to people.
3 people found this review helpful.
Response from current dealership:
Roger appreciate the comments and the endorsement.  Happy to hear that Brenda was a five star liaison and appreciate the business and online reputation booster!  If you need anything please do not hesitate to reach out.  -Justin H (GM)
Feb 26, 2017
Sent me an email with info on the car I inquired about. I appreciate that also contacted me by phone. On the surface they seem to be pretty fair about selling cars. However since I had already found a car that I purchased I did not get to deal with them directly. But they didn't make my skin crawl so that means something.
3 people found this review helpful.
Response from current dealership:
Ha, thanks Keith.  We get it, car dealerships are not first venue that normal people think of when "passing time" but appreciate the consideration and opportunity to earn your business.  -Justin H (GM)
Feb 23, 2017
Lovely folks
0 people found this review helpful.
Response from current dealership:
Ha!  We do have a few fashion forward individuals so thank you, first time I recall us being referred to as "lovely", appreciate it!  Thanks for the review Brandon!  -Justin H (GM)
Jan 18, 2017
I had a very good buying experience with them. But after the sale I am not so sure. I have a headlamp that needs replaced. Called my salesman, haven't heard from him. Had to spend fifty dollars on mounting brackets for the license plates. Didn't ask for to be reimbursed for that, needed special brackets. All I want is the headlamp assembly replaced, has a broken seal. I will give the final review after they get back to me.
3 people found this review helpful.
Response from current dealership:
Ray, apologize, I missed this review last couple weeks.  Please call me directly if your problem has not been remedied so I can get to the bottom of this.  Happy to help and thank you for leaving a review- 614-880-2824- Justin H (GM)
Dec 18, 2016
Randy was very considerate. Purchase went super easy. Even texted us to make sure we made it home safely...we live 180 miles from the dealership.
4 people found this review helpful.
Response from current dealership:
Thanks Nancy!  Randy has been in the business for over 30 years.  Great car guy and stand up man!  Glad he was able to meet your expectations!  Enjoy your vehicle and let us know if we can be of any further assistance!  -Justin H (GM)
Dec 17, 2016
This dealership was bed professional and courteous in assisting me withy car buying experience on 12/7/2016.
2 people found this review helpful.
Response from current dealership:
Glad to hear Michael.  Thanks for the business and review!  -Justin H (GM)
Dec 12, 2016
I drove an hour to view this car, test drove it and liked it. I had called before hand to ask if Internet price was negotiable and they said yes. I make them an offer and they would not budge on the price one cent. It wasnt worth the drive to get there and be told no on any change to the price. Plus once I get home I check the car out again online and price dropped by $200, and again later that night by $100. We call the next morning to find out they sent it to an auction instead of selling to a customer. Bad business!!! Will never recommend this dealership. I found a car that next day I love just as much with great service and they met all my needs as expected!!!
11 people found this review helpful.
Response from current dealership:
Not good......and sorry you were the recipient of a miscommunication.  Let me elaborate (not as an excuse, we are definitely in the wrong).  A pricing manager is directed to lower prices based on the age of a vehicle sitting on a lot.  A 30 day old vehicle will be lowered 5-6 times, and a vehicle that's been on our lot 70 days will have the price lowered 10-12 times.  It's the sales managers responsibility to cut ties with a vehicle after a certain age and send it to auction or wholesale.  In this instance, the manager should have just given you the $100/ $200/ $300 discount (assuming that's a
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Nov 26, 2016
Visit was quick, the salesman was nice however the sales manager was cold and to point. Made you feel like you weren't worth his time. Never even showed me the car I want to look at.
9 people found this review helpful.
Response from current dealership:
Ewww, that's no good!  Sorry to hear that and would love to discuss details if you could allow the 5 minutes.  Again, we apologize on behalf of the organization.  Thanks for the comments.  -Justin H (GM) 614-888-2331
Nov 22, 2016
chdscott
Was very responsive when I inquired about the vehical
1 people found this review helpful.
Response from current dealership:
Appreciate that, started a "Business Development Center" mid 2015 to help enhance customer interaction.  Still a couple bugs but encouraged to hear from those who matter.  Thank you for the review.  -Justin H (GM)
Nov 19, 2016
Awesome people! Will try to help you every way they can
1 people found this review helpful.
Response from current dealership:
Thanks Scott, wish we could say that was true 100% but blessed to have the crew we do!  Thanks for taking the time to leave a review!  -Justin H (GM)
Nov 18, 2016
Although the van isn't what we wanted, the salesman Xavier was awesome!
1 people found this review helpful.
Response from current dealership:
Thanks for taking the time to commend Xavier, very stand up!  Sorry we did not have the model you were seeking.  -Justin H (GM)
Aug 21, 2016
I highly recommend this dealership. Pat Stokes is an excellent car salesman and I would definitely recommend him. He didn't pressure us at all and he was very helpful in securing our Jeep. I would definitely but from Pat again. It was well worth the 90 minute trip to go to this dealership.
1 people found this review helpful.
Response from current dealership:
Thank you for trusting the 90 minute drive would be worth your time and gas.  Pat always takes care of his duties and is a pillar and foundation of the sales team.  Appreciate the business and the review David.  Enjoy the vehicle!  -Justin H (GM)
Aug 6, 2016
Great
1 people found this review helpful.
Response from current dealership:
Glad to hear we met your expectations.  If you need anything else don't hesitate to reach out- 614-888-2331.  Thanks.  -Justin H (GM)
Aug 5, 2016
Sales people are extremely responsive.
1 people found this review helpful.
Response from current dealership:
Thank you for the feedback and score!  -Justin H (GM)
Jul 24, 2016
They were very helpful and pleasant to work with. Quinton really took the time to show me the truck and let me experience it. He was not pushy or in a hurry and i really appreciate that. They negotiated easily and we were pleased with our deal. Our overall experience was excellent.
2 people found this review helpful.
Response from current dealership:
Quinton does a nice job taking the time needed to make sure the customer has all questions answered and time required, thanks for recognizing Mike.  Quinton also does not have it in him to be pushy, not really our style here at Bob Caldwell.  We probably loose a few deals over it but prefer to loose a couple and have customers comfortable than sell a few extra and have a majority of customers annoyed and uncomfortable.  Hope you enjoy your new investment and thanks for the great review.  -Justin H (GM)
Jul 19, 2016
talked to me about vehicles , just could not get to dealership right now , I plan to go there soon, just have to many things going on, they called me a couple 3 times and left message
1 people found this review helpful.
Response from current dealership:
Thanks for the review William, whenever is convenient we are open 7 days a week, please do not hesitate to email/ call or pop in and we would love to earn your business!  -Justin H (GM)
Jul 18, 2016
Great experience very nice people..
Response from current dealership:
Thanks for the kind reviews Chuck!  Appreciate the business and take care.  -Justin H (GM)
Jul 16, 2016
Told me they could make the deal I wanted and never came through and sold truck without me knowing
1 people found this review helpful.
Response from current dealership:
Sorry to hear this Mike.  We don't hold vehicles and you can blame me for that, just the policy we have set.  On the flip side it is aggravating for someone that is in your shoes and for that I apologize.  Now if you and the sales person had an appointment set and the sales person did not make sure vehicle was on the lot and ready for you, that is a problem and I will look into that.  Again sorry for the inconvenience and appreciate the review.  -Justin H (GM)
Jul 7, 2016
Didn't buy this car but did purchase another car from them. They're great to deal deal with and made sure before I even test drove it that they were going to fix it. The decals on the car had been damaged by car wax....they fixed at no charge to me and gave me a loaner. Joe in used cars made sure we would have a key fob and 2nd key...all without me having to ask or negotiate for it!!! They just made it right
1 people found this review helpful.
Response from current dealership:
Always glad to hear the positive follow through Jen and thank you for posting.  Hope we can be of assistance for your next vehicle.  -Justin H (GM)
Jul 5, 2016
Their Internet person set appointment. When I arrived did not have that vehicle. Bought a car elsewhere.
2 people found this review helpful.
Response from current dealership:
That's pretty darn weak and I share in your frustration, we apologize.  It's true we do not hold cars or take deposits on vehicles (with exception of new ordered vehicles). By holding a car, other customers have the opposite frustration but it's a pretty simple procedure....if there is an appt on a car that just sold, the customer with the appt. must be contacted immediately out of respect to the customer and their time.  Appreciate the comments and we'll be sure to review this in the next sales meeting.  Again sorry for the inconvenience and hope the vehicle you purchased is working well for
 More ...
Jul 5, 2016
Asked about mileage which they didn't put on ad. Got several quick responses but they refused to give me an answer to that simple question. After visiting several sites I found a video of the car that showed the mileage which was expectedly too high for my liking. Could have saved both of us the time and just listed or told me the mileage when I asked.
3 people found this review helpful.
Response from current dealership:
Ya, you would think that would be a pretty easy process to answer the question on the lead.  When a Cargurus lead comes in we only have 2-3 opportunities to gather the customer information before the lead can no longer be accessed however there should not be a reason that we are unable to relay that message along with answering your question all at the same time.  Sorry we dropped the ball here and if you are still in the market, perhaps we have a similar vehicle with lower mileage that will work for you.  If not, no sweat and sorry we were unable to make it happen.  -Justin H (GM)
Jul 1, 2016
No problem with the sales staff. Just didn't have the right vehicle.
1 people found this review helpful.
Response from current dealership:
Sorry we were not able to fulfill the vehicle request, regardless appreciate the feedback and hope we can find the right vehicle and make it happen next time.   -Justin H (GM)
Jun 24, 2016
I did receive an email and am going to go test drive the vehicle...
1 people found this review helpful.
Response from current dealership:
Thanks Bruce, hopefully the test drive went well and we were able to meet terms.  -Justin H (GM)
Jun 19, 2016
Great price, quick financing, good interest rate.
1 people found this review helpful.
Response from current dealership:
Glad to hear everything met your expectations Mike, thank you for the business.  -Justin H (GM)
Jun 9, 2016
very helpful! would recommend to anyone
Response from current dealership:
Awesome review Taylor and a big thanks 1) for taking the time and leaving a review, 2) trusting in Caldwell to provide a positive experience.  Thanks a ton!  -Justin H (GM)
May 28, 2016
Hector was great! Unfortunately he was told that he couldn't get me financed since I am currently in Bankruptcy. I am hoping that I can be financed after my meeting with the court soon. As I have been watching this truck for months! I was told to give your dealership a try by a friend. So I am hoping that the vehicle I am in love with is still there and I am able to get financed before discharge.
1 people found this review helpful.
Response from current dealership:
Appreciate the 5 stars and we are happy to revisit any opportunities that are available in the future.  Hector does an excellent job and we are fortunate to have him as part of the Bob Caldwell team!  -Justin H (GM)
May 27, 2016
Purchase was a no pressure environment.
1 people found this review helpful.
Response from current dealership:
Thank you Steve for the positive review and ranking.  Appreciate the business and let us know how we can be a help in the future.  -Justin H (GM)
May 22, 2016
He could not keep track of my correspondence with him. I was constantly having to resend my information to him. I was frustrated before I even had the opportunity to get by the dealership. He wasted a lot of my time with his lack or organiztion, to the point I decided to continue my search some place else. If he simply was not interested in helping me, really he should of just said so,and I would have moved on, but instead he just kept running me around in circles. Annoyed in Newark, Ohio
2 people found this review helpful.
Response from current dealership:
Thank you for your post and I can only hope you and others can read my response.  As a dealer we only have a couple chances to respond to customers through this site.  The site blocks your contact info so it requires you to give us your information or we loose contact.  Believe me when I say we are not perfect but on this site SPECIFICALLY unless you give us contact info, we loose it.  Thank you for the feedback and hope this takes the sour taste from your mouth.  If you are still in the market, we would very much appreciate the chance to do business with you.  -Justin H (GM)
May 20, 2016
Great
Response from current dealership:
Thanks for taking the time to boost our rankings Cameron!  -Justin H (GM)
May 4, 2016
andymcgill
Dealer made contact within an hour.
Response from current dealership:
Appreciate the confirmation!  We just added a "Business Development Director" to Bob Caldwell to ensure all leads and inquiries are answered in an expedited manner.  In the last 30 days out of 651 leads, we answered 629 within 20 minutes so very pleased with the sales/ customer engagement.  Your review helps solidify the effort.  Thank you!  -Justin H (GM)
May 2, 2016
Brandon was great. Good car buying experience. 2015 Jeep Patriot.
Response from current dealership:
Thank you and appreciate your review on Brandon and the new North location on 161.  Nice choice on a Patriot.  On a side note we just received a fleet of 2013/ 2014 Patriots with over 120,000 miles.  Apprehensive, we ran them through our shop to see if they would be retailable vehicles and to our surprise there was nearly zero repairs required.  In short, you have a very reliable vehicle!  Hope you enjoy it Carmen and please let us know if we can help out in any way.  Thanks!  -Justin H (GM)
Apr 30, 2016
Shannon Scott at Caldwell CDJR was very helpful.
Response from current dealership:
Shannon is a sweet heart and really helps us break the "typical sales guy" mold.  She is very receptive to the customers and managers requests and has truly developed into a product specialist.  Glad to hear she met your expectations and we appreciate the post and opportunity to sell you a vehicle.  Thanks!  -Justin H (GM)
Mar 15, 2016
While I didn't purchase the Nitro I had intended on looking at John Palmer and the staff at the dealership on 161 in Columbus was amazing and worked hard to get me into a safe and reliable car!!! I would highly recommend all the gentlemen at the Bob Caldewell dealership on 161 in Columbus, OH!!!
1 people found this review helpful.
Response from current dealership:
Appreciate the plug for John Palmer and the staff at the North store.  It's tough for them as the business is less than a year old but they do a good job securing the reputation that Bob Caldwell would have wanted.  Thank you for very kind words and fantastic rating.  -Justin H (GM)
Mar 10, 2016
Quick response still talking with them pickup sold before I could get to it
Response from current dealership:
Sorry for the inconvenience and appreciate you still giving us 5 stars despite the vehicle being sold prior.  Glad they were at least able to respond in a timely manner that met your expectations.  Hope the vehicle hunt ended well for you and if still in the market, we're happy to try to find you what you're looking for.  -Justin H (GM)
Feb 16, 2016
good
Feb 12, 2016
Ws so nice and friendly
Response from current dealership:
Thanks, they're suppose to be.  Appreciate you taking the time to write.  -Justin H (GM)
Feb 10, 2016
Brandon and Michell both were nice. responded promptly to email and phone calls. pictures of the vehicle did not look like the car when we got there. example color was nothing like pictures and dents in the passenger door that were not shown in photos. Otherwise great people and great experience.
Response from current dealership:
Sorry that the vehicle disclosure was not as accurate as it should of been.  Great feedback for training.  Thank you for the review.  -Justin H (GM)
Feb 9, 2016
There were some issues initially, but they were resolved.
Response from current dealership:
Well we apologies for any hiccups.  We are by no means perfect but try to pickup any fumbled balls as fast as possible.  Thanks for the feedback and business.  -Justin H (GM)
Feb 1, 2016
The salesman responded and sent photos, but I never went to see the car.
Response from current dealership:
Well we apologize if the pics and/ or response could use additional effort.  Appreciate any and all comments.  Cheers!  -Justin H  (GM)
Jan 29, 2016
Fast response.
Response from current dealership:
Thank you.  Goal is 20 minute reply time and less than 5% over 1 hour.  Currently most are answered in less than 20 minutes but still at 8% over 1 hour.  Thanks for recognizing the effort!  -Justin H (GM)
Jan 25, 2016
Joseph Ni
Trade in experience fantastic and no haggling. Internets price was already more competitive than anyone within 100 miles. Noticed a couple of brush scratches on the car when I got there in person and they were quick to buff out. Great experience overall
Response from current dealership:
Awesome comments and yes, some vehicles have to go and being best priced in the market, that's one way to save a customer some money and keep our inventory turning.  Good R&D on your part.  Thank you for the business and review!  -Justin H (GM)
Jan 23, 2016
Great
Response from current dealership:
We accept "Great" as a response.  Thank you for the business and taking the time to boost our "virtual reputation".  -Justin H (GM)
Dec 9, 2015
Great
Response from current dealership:
Thanks for the awesome rating Brian!  -Justin H (GM)
Nov 20, 2015
I called to get a cash price on a 07 Dodge Charger r/t with 89,xxx miles on it and the dealer told me the price was going to be $17,900.00 which is over priced for a car that old and the dealer was aggressive I would never consider doing business here
2 people found this review helpful.
Response from current dealership:
Not real sure how to respond to a review regarding a disagreement on price.  Typically in a free enterprise a consumer does or does not find a value in the product they are trying to acquire but can't see where a review is necessary when the value is not perceived?  Kind of like leaving reviews for restaurants you have never visited but don't wanna pay that much for the meal, doesn't really make sense.   Pre-owned vehicles are also difficult to place a particular value without knowing the mechanical make up, car fax, service history, etc.. , again placing a subjective value to an objective pri
 More ...
Oct 26, 2015
Quick responses. Employees are very personable and friendly.
Response from current dealership:
Awesome, thanks for the review and let us know if you need anything in the future.  -Justin H (GM)
Jul 28, 2015
did a good job. responded well and is still in contact with me.
Response from current dealership:
Thanks for the comments Jeff. Glad to hear your sales associate is following up after the sale.  In the event you need anything else, please don't hesitate to contact.  Thanks for your business and constructive review.  -Justin H (GM)
Jul 17, 2015
Did not have a car we wanted, but were very eager to find one..
Response from current dealership:
Earl, tough to hit everyone's hot button when it comes to stocking vehicles.  If you are still hunting , we would be happy to assist but regardless, appreciate the comments and 4/5 stars.  Here to help.  -Justin H (GM)
Jun 15, 2015
Terrible experience. I've dealt with them twice. Both times the salesman blows up my phone and email. I wrote him back and said I found a better deal and he STILL kept calling. Not to match the price either. The 2nd time they just kept trying to talk me into leasing when I TOLD THEM I specifically wanted to buy. Then they tried to make me feel stupid for not wanting to throw my money away on paying 330 a month on a car that I'd never own. Terrible service I'll never go back. Shop elsewhere
1 people found this review helpful.
Response from current dealership:
Well sorry that it was a poor experience Travis.  To address the communication issue- just like most retail business we have a CRM (customer relationship management) tool that allows us to set the frequency in which we want the sales staff to contact customers.  Last year we lowered the amount of contacts quite a bit. Sounds like the sales person did not complete the final step to remove the customer from the followup process and for that we apologize.  If you are still receiving contacts let me know and I'll have the info removed from the system (justin@caldwellchrysler.com).  Not sure why th
 More ...
Jun 3, 2015
Nice communication, not pushy
Response from current dealership:
Thanks for the solid marks Stephen and appreciate the business
May 23, 2015
Would definitely come back again. Made the purchase go smoothly with no pressure. Accomodated our time schedule when we had to go somewhere after test drive and had paperwork all ready for signing on our return
Response from current dealership:
Thanks Ronnie.  Glad to hear there was little to no pressure.  The business model lends itself to make customers pressured into purchasing when they're on the showroom floor.  Reality is, most customers that have "to go somewhere after test drive" never show again.  So thanks to you for showing up, thanks for your business, and thank you very much for a 5 star review!  Here for you if you need anything.  -Justin H (GM)
Apr 23, 2015
Drove 45 minutes to see a truck the dealer had just emailed me about twice!! that same morning! Got there and he told me they sold it a couple days ago, sorry.
1 people found this review helpful.
Response from current dealership:
Dave, I deeply regret to see a customer go through this.  We typically never reserve vehicles but with that being said we ask ALL of our sales people once an appointment is confirmed to physically touch the vehicle on our lot to ensure this issue does not arise.  Looks like we dropped the ball and for that I apologize.  Please do not assume this is our attitude to our customers, the sales person did not confirm the vehicle was available nor followup.  If you would like to discuss more, please do not hesitate to reach out.  Again very sorry.  -Justin H (GM) (614) 88-2331
Mar 23, 2015
Great experience! I got a new Dodge Charger!
Response from current dealership:
Glad to hear it!  And finally some nice weather to drive it in.  Thanks for taking the time to leave a review and let us know if we can be of any further service.  -Justin H (GM)
Dec 12, 2014
Very responsive.
Response from current dealership:
Thanks for the info Dana.  The sales people are given no more than 1 hour (ideally 20 minutes) to respond to any internet inquiries.  In the event a salesperson is with a customer, at lunch, lazy, etc....the managers push the inquiry to another associate.  Again, appreciate the feedback and hope to see you soon.  -Justin H (GM)
Dec 10, 2014
If you advertise something for a price you should sell it for that. So called someone hacked into your system and lowered the price. Other then that nice people over the phone.
Response from current dealership:
We don't disagree with you and apologies for the inconvenience.  (Like most dealerships) we change the prices on all vehicles (approx. 400 vehicles) at least every 2 weeks.  Pretty sure we can chalk this up as a typing error rather than a hacker.  It's a HUGE mistake to fat finger a price when we're talking about tens of thousands of dollars per vehicle.  None-the-less to manage this we will continue to stress the importance of careful key strokes when pricing.  Thank you for the feedback and again sorry for the troubles.  -Justin H (GM)
Nov 19, 2014
Very nice, no pressure experience. We will go back to purchase another vehicle in the future.
Response from current dealership:
Glad to hear it Niki and happy to sell you another.....when you're ready of course.  Thanks.  -Justin H (GM)
Jul 22, 2014
Dealer was very pushy about putting me in a more expensive car I wasn't interested in. Left the dealer never went back even after repeated calls. They still have the car I was looking at, but I'm not comfortable doing business with them.
Response from current dealership:
Sorry Liz if any employee was being a bit over zealous.  In the event you would be interested in purchasing a vehicle again please call me directly (614) 888-2331, ask for Justin H (GM) and we would be happy to try to make it right given the opportunity.  Thanks.  -Justin H
Jul 15, 2014
Got on my nerves called to often
Response from current dealership:
Pam, sorry if the contacts are/ were too frequent.  Please let us know some details and we would be happy to halt or recognize more time between the contacts.  Thanks for the feedback.  -Justin H (GM)
Jun 23, 2014
Dealer communicated with me on a Sunday evevning. Went in tuesday, and they did not even have the vehicle they were advertising. A salesman told me that the vehicle sold "quite a while ago". All they wanted to do was get me to come in and try to talk me into a different vehicle. I will never buy anything from this dealership!!
Jun 1, 2014
They emailed me back and said to call. I did and the car had been sold the prior day.
May 17, 2014
e100
5
Did not make a purchase but did stop by to look at the car. Jimmy was real pleasant to work with. The vehicle was in great shape and priced well, it just was not 'the car' I was looking for.
May 14, 2014
drove 2 hours The salesman met us, and had very little knowledge of the vehicle, and the truck had a leak, and exhaust needed replaced, and would not even talk about lowering the price. hopefully the other salesman are better, if not stay away.
May 11, 2014
Quick Response.
Apr 11, 2014
They are great
Mar 28, 2014
Everyone was extremely professional and fun to work with.
Feb 21, 2014
Took some doing to get to price and rate I needed. Almost walked out.
Aug 28, 2013
Extremely professional and courteous. Very knowledgeable.
Mar 13, 2013
eegdude
Non-pressured sales. Courteous staff. Honored price posted on internet despite posting being an error. Great trade-in value given. Only downside was took 3.5 hours for paperwork. Wish they had told me to take my trade-in and come back in 2 hours once they were close to finishing papers. I had 2 kids with me, so this wait was onerous.

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