Big Star Ford

17717 South Fwy
Manvel, TX 77578

Sales: (281) 784-3653

Service: (713) 653-6230

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 26, 2017
they made it easy to buy the vehicle and price was more than fair.
Is this review helpful? Yes | No
Jul 26, 2017
Called me early morning and tried finding another car for me great service
Is this review helpful? Yes | No
Jul 25, 2017
Guru9H77R
Okay Service. Was somewhat disappointed that they attempted to add $2000 the online price. Supposedly for add-ons that the dealer added to the vehicle. In my opinion that should have already been included in the online price. After much discussion on it and expressing to them our discontent, they took off the $2000. But still added $500 for a service package or something like that. I ended up buying the vehicle because I fell in love with it and I could work with that price.
Is this review helpful? Yes | No
Jul 7, 2017
The dealer was very helpful and informative.
Is this review helpful? Yes | No
Jun 2, 2017
Old_Coach
Great Truck Buying Experience!!! Ali our Salesman was on top of all every detail. John Aldridge was Great took really good care of everything and finance department was outstanding as well.
0 of 1 people found this review helpful.
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May 4, 2017
Timely response to my questions and concerns. Kept in contact during the entire experience.
Is this review helpful? Yes | No
Apr 3, 2017
Calliexw
Didn't buy the car, but everyone was great. Low pressure.
Is this review helpful? Yes | No
Mar 22, 2017
Great dealership. Was definitely worth the drive.
0 of 1 people found this review helpful.
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Mar 21, 2017
Very good communication with me
Is this review helpful? Yes | No
Feb 6, 2017
Responded quickly. Ultimately decided to go with another dealership that was closer to me because they would not commit to a price online.
Is this review helpful? Yes | No
Jan 22, 2017
Quick response and very professional service.
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Dec 13, 2016
Very helpful - Dwayne Daniels.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 26, 2016
Timely contact by dealer after inquiry
Is this review helpful? Yes | No
Nov 6, 2016
The car I wanted was sold, but Justin stayed in contact with me to let me know if anything else came in that I was looking for! I would have purchased a car from Justin at this dealership, if he had one! Very friendly, & easy to talk to.
1 of 1 people found this review helpful.
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Nov 1, 2016
CharlesCole
Thanks!
Is this review helpful? Yes | No
Oct 8, 2016
This was a top notch dealer and our sales person, Gerald West, was super responsive and professional! I would recommend this dealership to anyone!!
2 of 2 people found this review helpful.
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Sep 29, 2016
Salesman repeatedly sent me online ads of vehicles that he had. All exact opposites of what I was looking for. I wanted a V8. He kept sending me V6. I live a great distance away, and made the decision that I did not want to drive that far to deal with incompetence.
1 of 2 people found this review helpful.
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Aug 30, 2016
Fast response. Best deal with no problems or pressure. Didn't buy and were still very helpful and professional.
Is this review helpful? Yes | No
Aug 9, 2016
Drove 70 miles to look at a car. Got there and the car wasn't even there. Terrible No call nothing and I had an appointment
2 of 2 people found this review helpful.
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Jun 23, 2016
Very fast and not pushy.
Is this review helpful? Yes | No
Jun 14, 2016
Great customer service. The sales associates and manger were wonderful to work with.
Is this review helpful? Yes | No
May 3, 2016
Never was show what vehicle looked like, just generic email response
Is this review helpful? Yes | No
Apr 5, 2016
No willing to negociate
Is this review helpful? Yes | No
Apr 2, 2016
I need a ride to see the dealer. They still did not. Let. Me know if they can get me into this car.
0 of 1 people found this review helpful.
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Mar 6, 2016
Dealer contacted me on a Sunday they were closed. I told the person that I would be out to see the vehicle the next day. The person was there to show me the vehicle and it wasn't what I thought I wanted. This was on a Monday and he should me other vehicles. I told him thakyou but the vehicle I was looking for wasn't on his lot. I left and some time latter in the week, he called to say he was still looking.
1 of 2 people found this review helpful.
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Feb 26, 2016
Wouldn't go back. I drove 2 hours to get there after a phone call with them. They didn't have what I was looking for. Very small selection to choose from. Spent an hour there and pretty much was getting the run around. I left and about an hour later they called me back saying they had what I was looking for. Too late for me I'm an hour away now. The next day they all the sudden called me back trying to give me more on my trade. By then I had already purchased for $3000 cheaper and was in that dealer ship for less than an hour including signing papers. Completly wasted my time and gas by going there.
4 of 4 people found this review helpful.
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Feb 22, 2016
cooperforsale
5
call me to make an appointment and salesman kept me informed about the car i was interested in.
Is this review helpful? Yes | No
Feb 22, 2016
Very easy to work with.
0 of 1 people found this review helpful.
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Feb 11, 2016
Friendly staff and I liked the car
Is this review helpful? Yes | No
Feb 3, 2016
Salesman was great... Did not find what we were looking for but he wasn't pushy when he showed us other options...
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Jan 12, 2016
Contacted me, but did not visit thedealership
0 of 1 people found this review helpful.
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Dec 17, 2015
promised photos, never received
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Dec 10, 2015
This experience was a scam. Talked to that sales person on the phone, thought we were ready to make a purchase, the sales manager upped the price by 2,000.
1 of 1 people found this review helpful.
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Oct 28, 2015
Great response, prompt follow up.
Is this review helpful? Yes | No
Oct 26, 2015
Great
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Oct 21, 2015
Literally the worst experience of my life. They tried to screw me three financing, telling us that we were within a grand of the trade- in, only to find out that they had put an extra $500 on the powertrain warranty, which so happens to be the $500 that they had originally wanted during the trade-in. literally the worst experience of my life. They tried to screw me through financing, telling us that we were within a grand of the trade-in, only to find out that they had put an extra $500 on the powertrain warranty, which so happens to be the $500 additional that they had originally wanted during the trade in. And when we told him that we would just put it on the credit card, the agreed upon $1000, they said no deal. So they try to screw us through financing and thinking that we weren't stupid enough to catch it. Big mistake, we caught it.
Is this review helpful? Yes | No
Oct 13, 2015
Gerald (sales rep) great! Sky director of used car sales is less than truthful. Has no problem driving you 50 miles for him to change up the deal! Nothing like a dishonest and rude sales person. Makes me really want to refer them.
1 of 1 people found this review helpful.
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Oct 13, 2015
Brandon K. Was very pleasant to work with! Hope to buy from him in the future.
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Oct 11, 2015
Gerald really worked to get me a good deal. Right before I signed the paperwork, the finance manager, John, made my deal even sweeter. Thanks guys!
Is this review helpful? Yes | No
Sep 3, 2015
Milo was very helpful trying to find the right truck to meet our specific needs!
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Read 21 old reviews
Jul 10, 2015
Great people to deal with went out of their way to be helpful.
Is this review helpful? Yes | No
Apr 21, 2015
marioaph21
They are not serious, I went to 9pm to see him, I said I would buy it the next day call to tell you that was going to buy it and when I come and tell me that was sold and the car is still there and they were just trying another person.
Is this review helpful? Yes | No
Mar 23, 2015
great response from dealer!
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Mar 22, 2015
Didn't have the car I wanted but was very helpful
Is this review helpful? Yes | No
Mar 19, 2015
Nice experience
Is this review helpful? Yes | No
Mar 12, 2015
Big Star was prompt on getting back to me. Although the vehicle was not what I was looking for, they offered a number of options and even provided follow up. It was my first time reaching out via website, but the experience was enough to make me do it again.
Is this review helpful? Yes | No
Mar 10, 2015
Car not as pictured. Unprofessional staff and dealership.
Is this review helpful? Yes | No
Jan 28, 2015
good job and very efficient
Is this review helpful? Yes | No
Jan 12, 2015
There was a vehicle I was interested in on your lot.# Stock#: 521055A. I called to make and appointment to come in on Sat.But your people started calling me every few minutes on my job about and appointment I had already made. I called back and ask them to stop calling me on my job, but the calls kept coming. So I had to call back and say I no longer wanted the car, before they got me fired. Then I was told that when another came in that was like that one they would give me a call, but no call. I'm looking at one listed right now. These are bad business practices. I missed out on a car I wanted, you missed out on a sale. Thank for letting me vent.
Is this review helpful? Yes | No
Jan 7, 2015
Best prices and services in town
Is this review helpful? Yes | No
Dec 22, 2014
Prices where very competitive and transaction was smooth and easy.
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Dec 15, 2014
very nice salesperson experience, but wasn't happy with the vehicle
Is this review helpful? Yes | No
Nov 10, 2014
I press the excellent button, but "Dealer never responded" shows up? They did respond, fast. A good experience, and will return again.
Is this review helpful? Yes | No
Apr 7, 2014
They did an excellent job at finding us a car. Sky was very helpful
Is this review helpful? Yes | No
Mar 13, 2014
Car was already sold when I arrived but good customer service.
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Jan 23, 2014
Everyone was great to work with!
Is this review helpful? Yes | No
Sep 21, 2013
The car shown on the Internet wasn't the car I saw when I wasted an hour to drive there for a test drive.. Wasn't happy
Is this review helpful? Yes | No
Sep 14, 2013
Bought from this dealer.
Is this review helpful? Yes | No
Aug 29, 2012
Very coordial
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Jul 21, 2012
Car we already sold but still on the internet
Is this review helpful? Yes | No
Feb 7, 2012
I did not work with them but they were good about calling to follow up on myu inquiry
Is this review helpful? Yes | No

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