Big Star Ford

17717 South Fwy
Manvel, TX 77578

Sales: (281) 784-3653

Service: (713) 653-6230

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2013 Chevrolet Silverado 1500 LT Ext. Cab 4WD Used Cars in Manvel, TX 77578

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Nov 1, 2017
TerryBarto
Didn't buy form Big Star Ford... and the Internet sales manager was slow to the draw but, Ali a regular salesman was on the ball when I called. He was a HUGE help and I really appreciate his dedication and drive. If you could trade in 100 lazy sales people for 10 Ali's your business would be over the top Big Star Ford!
Is this review helpful? Yes | No
Sep 30, 2017
Serious bait and switch dealership! I contacted them about a truck I was interested in and they were more than willing to tell me they still had it and set me up with an appointment to see and test drive the truck. The same day a dealer friend of mine contacted a salesmen he knew there and the salesmen told it it had been sold. I called the the next day to ask about the availability of the truck and the lady said she'd have to look on the lot to see if it was still there and said she'd. All me back. Never heard from her again. I texted another person I was dealing with asking the same question, again no response. Once they realized that I knew they were doing the old bait and switch, they basically disregarded me as a potential customer. If that's how they do business I'd stay as far away as possible.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Aug 26, 2017
Was a pleasant experience.
1 of 1 people found this review helpful.
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Response from Big Star Ford:

Thank you for the review, Johnny!
Aug 22, 2017
Request Gerald West. Great sales man. One of the best I've encountered.
1 of 1 people found this review helpful.
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Response from Big Star Ford:

Thanks for the review, Jose!
Jul 26, 2017
they made it easy to buy the vehicle and price was more than fair.
2 of 2 people found this review helpful.
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Jul 26, 2017
Called me early morning and tried finding another car for me great service
2 of 2 people found this review helpful.
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Jul 25, 2017
Guru9H77R
Okay Service. Was somewhat disappointed that they attempted to add $2000 the online price. Supposedly for add-ons that the dealer added to the vehicle. In my opinion that should have already been included in the online price. After much discussion on it and expressing to them our discontent, they took off the $2000. But still added $500 for a service package or something like that. I ended up buying the vehicle because I fell in love with it and I could work with that price.
3 of 3 people found this review helpful.
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Jul 7, 2017
The dealer was very helpful and informative.
Is this review helpful? Yes | No
Jun 2, 2017
Old_Coach
Great Truck Buying Experience!!! Ali our Salesman was on top of all every detail. John Aldridge was Great took really good care of everything and finance department was outstanding as well.
2 of 3 people found this review helpful.
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May 4, 2017
Timely response to my questions and concerns. Kept in contact during the entire experience.
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Apr 3, 2017
Calliexw
Didn't buy the car, but everyone was great. Low pressure.
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Mar 22, 2017
Great dealership. Was definitely worth the drive.
0 of 1 people found this review helpful.
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Mar 21, 2017
Very good communication with me
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Feb 6, 2017
Responded quickly. Ultimately decided to go with another dealership that was closer to me because they would not commit to a price online.
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Jan 22, 2017
Quick response and very professional service.
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Dec 13, 2016
Very helpful - Dwayne Daniels.
1 of 2 people found this review helpful.
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Nov 26, 2016
Timely contact by dealer after inquiry
Is this review helpful? Yes | No
Nov 6, 2016
The car I wanted was sold, but Justin stayed in contact with me to let me know if anything else came in that I was looking for! I would have purchased a car from Justin at this dealership, if he had one! Very friendly, & easy to talk to.
1 of 1 people found this review helpful.
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Nov 1, 2016
CharlesCole
Thanks!
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Oct 8, 2016
This was a top notch dealer and our sales person, Gerald West, was super responsive and professional! I would recommend this dealership to anyone!!
2 of 2 people found this review helpful.
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Sep 29, 2016
Salesman repeatedly sent me online ads of vehicles that he had. All exact opposites of what I was looking for. I wanted a V8. He kept sending me V6. I live a great distance away, and made the decision that I did not want to drive that far to deal with incompetence.
1 of 2 people found this review helpful.
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Aug 30, 2016
Fast response. Best deal with no problems or pressure. Didn't buy and were still very helpful and professional.
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Aug 9, 2016
Drove 70 miles to look at a car. Got there and the car wasn't even there. Terrible No call nothing and I had an appointment
3 of 3 people found this review helpful.
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Jun 23, 2016
Very fast and not pushy.
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Jun 14, 2016
Great customer service. The sales associates and manger were wonderful to work with.
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May 3, 2016
Never was show what vehicle looked like, just generic email response
Is this review helpful? Yes | No
Apr 5, 2016
No willing to negociate
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Apr 2, 2016
I need a ride to see the dealer. They still did not. Let. Me know if they can get me into this car.
0 of 1 people found this review helpful.
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Mar 6, 2016
Dealer contacted me on a Sunday they were closed. I told the person that I would be out to see the vehicle the next day. The person was there to show me the vehicle and it wasn't what I thought I wanted. This was on a Monday and he should me other vehicles. I told him thakyou but the vehicle I was looking for wasn't on his lot. I left and some time latter in the week, he called to say he was still looking.
1 of 2 people found this review helpful.
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Feb 26, 2016
Wouldn't go back. I drove 2 hours to get there after a phone call with them. They didn't have what I was looking for. Very small selection to choose from. Spent an hour there and pretty much was getting the run around. I left and about an hour later they called me back saying they had what I was looking for. Too late for me I'm an hour away now. The next day they all the sudden called me back trying to give me more on my trade. By then I had already purchased for $3000 cheaper and was in that dealer ship for less than an hour including signing papers. Completly wasted my time and gas by going there.
4 of 4 people found this review helpful.
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Feb 22, 2016
cooperforsale
5
call me to make an appointment and salesman kept me informed about the car i was interested in.
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Feb 22, 2016
Very easy to work with.
0 of 1 people found this review helpful.
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Feb 11, 2016
Friendly staff and I liked the car
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Feb 3, 2016
Salesman was great... Did not find what we were looking for but he wasn't pushy when he showed us other options...
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Jan 12, 2016
Contacted me, but did not visit thedealership
0 of 1 people found this review helpful.
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Dec 17, 2015
promised photos, never received
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Dec 10, 2015
This experience was a scam. Talked to that sales person on the phone, thought we were ready to make a purchase, the sales manager upped the price by 2,000.
1 of 1 people found this review helpful.
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Read 28 old reviews
Oct 28, 2015
Great response, prompt follow up.
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Oct 26, 2015
Great
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Oct 21, 2015
Literally the worst experience of my life. They tried to screw me three financing, telling us that we were within a grand of the trade- in, only to find out that they had put an extra $500 on the powertrain warranty, which so happens to be the $500 that they had originally wanted during the trade-in. literally the worst experience of my life. They tried to screw me through financing, telling us that we were within a grand of the trade-in, only to find out that they had put an extra $500 on the powertrain warranty, which so happens to be the $500 additional that they had originally wanted during the trade in. And when we told him that we would just put it on the credit card, the agreed upon $1000, they said no deal. So they try to screw us through financing and thinking that we weren't stupid enough to catch it. Big mistake, we caught it.
Is this review helpful? Yes | No
Oct 13, 2015
Gerald (sales rep) great! Sky director of used car sales is less than truthful. Has no problem driving you 50 miles for him to change up the deal! Nothing like a dishonest and rude sales person. Makes me really want to refer them.
2 of 2 people found this review helpful.
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Oct 13, 2015
Brandon K. Was very pleasant to work with! Hope to buy from him in the future.
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Oct 11, 2015
Gerald really worked to get me a good deal. Right before I signed the paperwork, the finance manager, John, made my deal even sweeter. Thanks guys!
Is this review helpful? Yes | No
Sep 3, 2015
Milo was very helpful trying to find the right truck to meet our specific needs!
Is this review helpful? Yes | No
Jul 10, 2015
Great people to deal with went out of their way to be helpful.
Is this review helpful? Yes | No
Apr 21, 2015
marioaph21
They are not serious, I went to 9pm to see him, I said I would buy it the next day call to tell you that was going to buy it and when I come and tell me that was sold and the car is still there and they were just trying another person.
Is this review helpful? Yes | No
Mar 23, 2015
great response from dealer!
Is this review helpful? Yes | No
Mar 22, 2015
Didn't have the car I wanted but was very helpful
Is this review helpful? Yes | No
Mar 19, 2015
Nice experience
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Mar 12, 2015
Big Star was prompt on getting back to me. Although the vehicle was not what I was looking for, they offered a number of options and even provided follow up. It was my first time reaching out via website, but the experience was enough to make me do it again.
Is this review helpful? Yes | No
Mar 10, 2015
Car not as pictured. Unprofessional staff and dealership.
Is this review helpful? Yes | No
Jan 28, 2015
good job and very efficient
Is this review helpful? Yes | No
Jan 12, 2015
There was a vehicle I was interested in on your lot.# Stock#: 521055A. I called to make and appointment to come in on Sat.But your people started calling me every few minutes on my job about and appointment I had already made. I called back and ask them to stop calling me on my job, but the calls kept coming. So I had to call back and say I no longer wanted the car, before they got me fired. Then I was told that when another came in that was like that one they would give me a call, but no call. I'm looking at one listed right now. These are bad business practices. I missed out on a car I wanted, you missed out on a sale. Thank for letting me vent.
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Jan 7, 2015
Best prices and services in town
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Dec 22, 2014
Prices where very competitive and transaction was smooth and easy.
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Dec 15, 2014
very nice salesperson experience, but wasn't happy with the vehicle
Is this review helpful? Yes | No
Nov 10, 2014
I press the excellent button, but "Dealer never responded" shows up? They did respond, fast. A good experience, and will return again.
Is this review helpful? Yes | No
Apr 7, 2014
They did an excellent job at finding us a car. Sky was very helpful
Is this review helpful? Yes | No
Mar 13, 2014
Car was already sold when I arrived but good customer service.
Is this review helpful? Yes | No
Jan 23, 2014
Everyone was great to work with!
Is this review helpful? Yes | No
Sep 21, 2013
The car shown on the Internet wasn't the car I saw when I wasted an hour to drive there for a test drive.. Wasn't happy
Is this review helpful? Yes | No
Sep 14, 2013
Bought from this dealer.
Is this review helpful? Yes | No
Aug 29, 2012
Very coordial
Is this review helpful? Yes | No
Jul 21, 2012
Car we already sold but still on the internet
Is this review helpful? Yes | No
Feb 7, 2012
I did not work with them but they were good about calling to follow up on myu inquiry
Is this review helpful? Yes | No

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