Autofair Subaru

503 Broadway
Haverhill, MA 01832

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Sales: (855) 534-5356

Service: (888) 806-0758

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https://static.cargurus.com/images/forsale/2019/07/31/11/48/2016_subaru_outback-pic-4195789406881546149-152x114.jpeg

2016 Subaru Outback 2.5i Limited Used Cars in Haverhill, MA 01832

Great Deal
$2,334 BELOW
CarGurus IMV of $23,331

Price: $20,997

Mileage: 29,369

Location: Haverhill, MA 01832

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Venetian Red Pearl Description: Used 2016 Subaru Outback 2.5i Limited for sale - $20,997, 29,369 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/24/11/05/2017_subaru_forester-pic-684427620810368103-152x114.jpeg

2017 Subaru Forester 2.5i Used Cars in Haverhill, MA 01832

Great Deal
$1,866 BELOW
CarGurus IMV of $18,790

Price: $16,924

Mileage: 35,610

Location: Haverhill, MA 01832

Average time on market: 24 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Crystal Black Silica Description: Used 2017 Subaru Forester 2.5i for sale - $16,924, 35,610 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/09/02/20/52/2017_subaru_outback-pic-8325317238940441877-152x114.jpeg

2017 Subaru Outback 2.5i Premium Used Cars in Haverhill, MA 01832

Great Deal
$2,214 BELOW
CarGurus IMV of $22,164

Price: $19,950

Mileage: 31,139

Location: Haverhill, MA 01832

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Carbide Gray Metallic Description: Used 2017 Subaru Outback 2.5i Premium for sale - $19,950, 31,139 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/24/11/05/2015_mini_countryman-pic-621573500919386054-152x114.jpeg

2015 MINI Countryman S ALL4 AWD Used Cars in Haverhill, MA 01832

Great Deal
$2,303 BELOW
CarGurus IMV of $16,583

Price: $14,280

Mileage: 55,599

Location: Haverhill, MA 01832

Average time on market: 33 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Cosmic Blue Metallic Description: Used 2015 MINI Countryman S ALL4 AWD for sale - $14,280, 55,599 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/10/11/08/2015_nissan_sentra-pic-794073255346318849-152x114.jpeg

2015 Nissan Sentra S Used Cars in Haverhill, MA 01832

Great Deal
$2,016 BELOW
CarGurus IMV of $10,230

Price: $8,214

Mileage: 52,903

Location: Haverhill, MA 01832

Average time on market: 25 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Super Black Description: Used 2015 Nissan Sentra S for sale - $8,214, 52,903 miles with Steel Wheels, Bluetooth
https://static.cargurus.com/images/forsale/2019/08/27/21/56/2014_subaru_outback-pic-3250913803963997697-152x114.jpeg

2014 Subaru Outback 2.5i Premium Used Cars in Haverhill, MA 01832

Great Deal
$1,758 BELOW
CarGurus IMV of $13,590

Price: $11,832

Mileage: 94,098

Location: Haverhill, MA 01832

Average time on market: 28 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Venetian Red Pearl Description: Used 2014 Subaru Outback 2.5i Premium for sale - $11,832, 94,098 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/12/12/11/2017_subaru_forester-pic-636013418497765822-152x114.jpeg

2017 Subaru Forester 2.5i Used Cars in Haverhill, MA 01832

Great Deal
$1,768 BELOW
CarGurus IMV of $19,813

Price: $18,045

Mileage: 29,078

Location: Haverhill, MA 01832

Average time on market: 24 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Ice Silver Metallic Description: Used 2017 Subaru Forester 2.5i for sale - $18,045, 29,078 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/26/11/53/2017_subaru_forester-pic-8174278594272744115-152x114.jpeg

2017 Subaru Forester 2.5i Premium Used Cars in Haverhill, MA 01832

Great Deal
$1,917 BELOW
CarGurus IMV of $20,457

Price: $18,540

Mileage: 44,956

Location: Haverhill, MA 01832

Average time on market: 27 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Quartz Blue Description: Used 2017 Subaru Forester 2.5i Premium for sale - $18,540, 44,956 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Alloy Wheels, Climate Package
https://static.cargurus.com/images/forsale/2019/08/02/21/31/2017_hyundai_elantra-pic-1275344047500829021-152x114.jpeg

2017 Hyundai Elantra SE Sedan FWD Used Cars in Haverhill, MA 01832

Great Deal
$1,822 BELOW
CarGurus IMV of $14,316

Price: $12,494

Mileage: 16,644

Location: Haverhill, MA 01832

Average time on market: 28 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mineral Beige Pearl Description: Used 2017 Hyundai Elantra SE Sedan FWD for sale - $12,494, 16,644 miles with Bluetooth, Popular Equipment Package, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/23/11/20/2017_toyota_rav4-pic-6364084898546066854-152x114.jpeg

2017 Toyota RAV4 LE AWD Used Cars in Haverhill, MA 01832

Great Deal
$2,038 BELOW
CarGurus IMV of $19,967

Price: $17,929

Mileage: 31,620

Location: Haverhill, MA 01832

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Gray Metallic Description: Used 2017 Toyota RAV4 LE AWD for sale - $17,929, 31,620 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/08/21/11/01/2010_infiniti_ex35-pic-4113272026297341033-152x114.jpeg

2010 INFINITI EX35 Journey AWD Used Cars in Haverhill, MA 01832

Great Deal
$1,804 BELOW
CarGurus IMV of $9,299

Price: $7,495

Mileage: 130,227

Location: Haverhill, MA 01832

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blue Slate Metallic Description: Used 2010 INFINITI EX35 Journey AWD for sale - $7,495, 130,227 miles with Bluetooth, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/20/11/01/2016_kia_sportage-pic-6357225660600908144-152x114.jpeg

2016 Kia Sportage EX AWD Used Cars in Haverhill, MA 01832

Great Deal
$2,260 BELOW
CarGurus IMV of $17,644

Price: $15,384

Mileage: 53,113

Location: Haverhill, MA 01832

Average time on market: 61 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Clear White Description: Used 2016 Kia Sportage EX AWD for sale - $15,384, 53,113 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2019/09/02/20/52/2016_toyota_camry-pic-8885551664376222788-152x114.jpeg

2016 Toyota Camry LE Used Cars in Haverhill, MA 01832

Great Deal
$1,696 BELOW
CarGurus IMV of $15,546

Price: $13,850

Mileage: 34,816

Location: Haverhill, MA 01832

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Midnight Black Metallic Description: Used 2016 Toyota Camry LE for sale - $13,850, 34,816 miles with Bluetooth, Backup Camera
https://static.cargurus.com/images/forsale/2019/08/24/11/05/2016_hyundai_sonata-pic-6458460291120066741-152x114.jpeg

2016 Hyundai Sonata SE FWD Used Cars in Haverhill, MA 01832

Great Deal
$1,666 BELOW
CarGurus IMV of $13,955

Price: $12,289

Mileage: 36,664

Location: Haverhill, MA 01832

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Symphony Silver Description: Used 2016 Hyundai Sonata SE FWD for sale - $12,289, 36,664 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/19/14/07/2015_subaru_outback-pic-5332039253680561423-152x114.jpeg

2015 Subaru Outback 2.5i Limited Used Cars in Haverhill, MA 01832

Good Deal
$1,775 BELOW
CarGurus IMV of $20,068

Price: $18,293

Mileage: 54,301

Location: Haverhill, MA 01832

Average time on market: 29 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Ice Silver Metallic Description: Used 2015 Subaru Outback 2.5i Limited for sale - $18,293, 54,301 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 15, 2019
Guru1S49N
Autofair was very good
Sep 5, 2019
Very responsive to my questions.
Aug 23, 2019
Prices advertised online seemed too good to be true... because they are! The price they advertise is NOT the price they are actually charging for the car. The price advertised assumes a $3000 trade-in, as well as already applying any incentives and rebates that the buyer may or MAY NOT actually qualify for. It is just a price to try and get you in the door, and then they attempt to sell you the car for more money than advertised. Very misleading, and very frustrating. The funny thing is their "best price" is actually quite competitive with other dealerships, but this shady pricing practice encouraged us to purchase from another dealer. This underhanded dealing led us to wonder what other suspect practices they may employ, and we decided not to risk it.
6 people found this review helpful.
Aug 16, 2019
Hollyannsays
I contacted this dealership about this car and it dropped in price so I emailed two different ladies (Kim & Emma) about the Carfax. I went to go look at it Sunday morning and it had been sold the day before- sucks, but whatever. Both of those ladies continued to email me the Carfax and ask me if I was still interested after I had saw in person that this particular car was sold..... Didn’t make much sense then, still doesn’t. Get your dealership together and be on the same page as to when cars are sold so this won’t happen again. Very disappointed.
3 people found this review helpful.
Aug 11, 2019
The dealer would not honor their listed price. The dealer stated that the listed price was after a trade in for a vehicle. I.E. Car was listed for $38k, with an $44k msrp, however the $38k price is available if you trade in a car worth 6k. That information is not listed on Car gurus, but on another site. Complete waste of time, deal with someone more reputable and read all the reviews.
4 people found this review helpful.
Aug 9, 2019
price was right and I purchased the vehicle.
Jul 22, 2019
The advertised price is misleading. Please do not wast your time. Since I was out of town I asked my dad to contact the dealer. My dad prepared excel of all the car , stock number, dealer price and contacted them. They asked him to come down to the dealership. About 1 hour drive. When my dad ask about the first car from his excel they said it's not in stock, 2nd not in stock, 3rd not in stock, finally they realized my dad has long list and they said the quoted price on Car Gurus does not include $3500/- trade in +$900/- destination charges + blah blah etc.. basically it’s west of time since you won’t get car in listed price unless you meet all their undefined conditions.
5 people found this review helpful.
Jul 10, 2019
Saw a great deal on the car I wanted, when contacted by the dealership they told me the price was only good for 'in state' customers. They quoted me an Xtra $3k more because I was out of state. This dealership wasted my time. I saw multiple cars on this site with great prices but unless you live in MA they don't honor them.
5 people found this review helpful.
Jun 28, 2019
They contacted me. Very. Ice. Except I bought from a different dealer
Jun 28, 2019
Was very disappointed with this dealer. Their prices on car gurus is very low and appealing. I inquired about a forester and told the salesperson on the phone I was 3 hours away and wanted to know the details on this deal. It was trade in a vehicle to get sale price. I asked multiple times to make sure I was not wasting my time going down there. I was assured there is no hidden or fine print it’s just they are a big dealer so they can offer great deals. Got all the way down there for the selling price to be $9000 more when you start doing your deal. They said oh no you need to have $3500 equity in trade which we were even (go figure) and also included in sale price was buyers putting money down. Very disappointed and would not recommend this dealer to anyone they were very dishonest in their advertising.
7 people found this review helpful.
Jun 25, 2019
Auto Fair Subaru was quick to get to the bottom line. All by e mail.
Jun 16, 2019
Ballu Ashok
Seems to this price is not every one.. only for local people to dealership
4 people found this review helpful.
Response from current dealership:
Dear Ballu,

I am sorry that we were not able to help you outside of New England. Our advertisements and our regulations are for selling cars in New England based on residency restrictions and local manufacturer incentives.

Best regards,
Jose Oliver
Jun 12, 2019
I was contacted and was offered any help I needed to make a decision buying a car. I felt that person was not pushy like some dealerships.
May 23, 2019
Mikeb12364
Contacted quickly.
1 people found this review helpful.
May 14, 2019
They were quick to respond and very helpful, it’s just that their prices are way too high
1 people found this review helpful.
May 13, 2019
Thank you guys for all you help, the salesperson was great (RUdy Espinal) , I'm so happy with my new car
1 people found this review helpful.
May 11, 2019
Very polite. Helpful.
May 7, 2019
Prompt response
May 6, 2019
VWROGUE
Worst car buying experience I had so far. Drove 40 miles one way to find out that the advertised on Cargurus price was just a gimmick to make people come to the dealership. Apparently the "Lowest Price Possible" advertised on dealer's website reflects you trading in a 2005 or newer vehicle of at least $3500 value.
8 people found this review helpful.
Apr 26, 2019
JohnNikitin
The advertised price was not the selling price. The advertised price was contingent upon trading in a car and the trade-in had to meet certain conditions (can’t be too old, etc). A family member had a less than pleasant conversation with an unprofessional salesperson regarding the advertised price. We purchased elsewhere the next day.
12 people found this review helpful.
Apr 19, 2019
GuruLS62N
I wanted to drop you a quick note to thank for the great experience at Autofair Subaru. My salesperson, Mike Testa has passion for the great service, sympathy with a customer, and willingness to represent customer's best interest to the dealership.
2 people found this review helpful.
Apr 17, 2019
Guru92X5Q
The communication was via email and I told I wasn’t ready to buy. They didn’t bother me after that.
1 people found this review helpful.
Apr 15, 2019
HyundaiGT
Responded quickly and offered to pick me up at train station as I am a ways out. Did not buy the car but the internet manager was cordial on the phone.
Apr 7, 2019
Good email contact, but I never went to check out that car because I bought another one first.
Mar 29, 2019
Same story as others. They have a great deal on CarGurus but when you go to look at it the car was already sold. But here it is 3 days later still up for sale. Pushy sales team.
4 people found this review helpful.
Mar 27, 2019
Worst experience ever! I contacted the dealer, offered to put a down payment; they advised to make an appointment, I did. Received a confirmation email the morning of the appointment. I thought all was going well. Then I drove 2 1/2 hours; walked in 10 minutes early. Waited 15 minutes for someone to tell me they sold the vehicle! This is not the way I do business or would recommend anyone else to do so. This is what gives car dealerships a bad name.
11 people found this review helpful.
Mar 24, 2019
GuruL9CKV
Great service.
0 people found this review helpful.
Mar 21, 2019
MassMutt13
Had a great experience with Cliff Lawrence. Quick to respond and a great guy. I would recommend this dealer.
0 people found this review helpful.
Feb 28, 2019
Cantermar
Follow up was great
0 people found this review helpful.
Feb 19, 2019
This dealer got me down to their showroom with a great price on the car I wanted, only to change the deal when I got there. Bait and switch!!!
17 people found this review helpful.
Feb 11, 2019
Gina Lacostic
Great service. Team worked to get me what i wanted for what i could afford. Love my car!!@
2 people found this review helpful.
Feb 7, 2019
Complete waste of time. Was told that there was a deposit on vehicle but that I should come in and see it so I would have right if first refusal if sale fell through. Contacted dealer and told them I was on my way at 3 in the afternoon and it would take about an hour. Showed up and was transferred from internet sales to a salesman who seemed completely disinterested. After standing around for 25 minutes while they tried to find the keys, finally was told that vehicle had been picked up earlier in the day. No apology whatsoever from salesman. Contacted internet sales and let her know that they had wasted my time and got no response.
13 people found this review helpful.
Feb 7, 2019
The people we dealt with at Autofair Subaru were all very helpful and knowledgeable. It was an easy sale as we are very happy with our purchase of a 2019 Subaru Ascent Limited from them. We would recommend them to for easy negotiation, plenty of stock to choose from and the friendly people we dealt with.
Feb 1, 2019
Very friendly and responsible, prompt on replying emails, and accurate on details.
Jan 24, 2019
summit2002P
great dealership
Dec 30, 2018
Courteous, knowledgeable, no fuss encounter. Salesman, Ameer Abdullah provided an excellent buying experience. Very grateful
Dec 11, 2018
Pleasant experience. I would recommend this dealership, deal itself was easy enough. I knew what I wanted & got it at a price I was happy at. I was happy to see there wasn't multiple charges tagged on at the end of the deal. This has infuriated me in the past. I worked with multiple people & found them all easy to work with & ask questions.
Nov 21, 2018
Sports
5
AutoFair would not complete a transaction based on the price advertised. This "difference" was $2,000 for the car I wanted to buy. The AutoFair salesperson advised me the advertised pricing was based on the value of a NET transaction after allowing for a trade-in. How the dealership could anticipate every trade-in being valued at $2,000 was also misleading and further enforces the ploy. If you attempted to make a purchase without a trade-in, AutoFair Subaru simply would not give you the price advertised. The requirement that you trade in a vehicle to obtain the offered price was NOT included in the AutoFair advertisement as published on CarGurus. This is a variation of the old bait and switch theme. I subsequently found that other reviewers on CarGurus shared the same experience. Knowing about the improper advertising on their website, CarGurus should require it be corrected or not allow AutoFair access to their service. BUYER BEWARE!
24 people found this review helpful.
Nov 13, 2018
I do not like buying cars. It has not been a pleasant experience for me in the past. I never planned on buying the car that night. My contact Adam was very professional and helpful. I wanted to look at a 2018 ,2019 Subaru Forrester and planned on looking at a Toyota RAV 4 at another dealership right after. I took a test drive in the 2018 and the 2019. They had a 2017 RAV 4 in stock and I took a test drive in that. I thought the 2018 and the RAV 4 were comparable in performance. I liked the additional pick up of the 2019. We talked and agreed upon a price. In general the atmosphere was pleasant, professional and I did not feel pressured to buy. Adam was a very capable and professional person, who I would ask for if buying another car. I felt very at ease dealing with him. I hope this will be a good relationship for the both of us. Only time will answer that
0 people found this review helpful.
Nov 12, 2018
Their prices are competitive, but there is an obvious bait and switch game here. Nothing is mentioned in their listing about the requirement for a trade-in to receive the listed price. No trade in?- the price suddenly jumps about $2000. Other dealerships specify if a trade in or financing is required to receive a given price. Lastly, a $695 "documentation fee" is high even by shifty car dealership standards.
12 people found this review helpful.
Nov 5, 2018
good comnunication
0 people found this review helpful.
Oct 27, 2018
Bought a mk6 gti last Saturday, dealt with Katarina. After buying the car and picking it up I popped the hood and noticed coolant leaking out of a hose, and noticed that the oil filter had a date on it starting it was last changed in January. Then i pulled out the dip stick and the engine was over filled a lot. Like someone just topped it off with newer oil but didn't check the level after. So I told them about that and they told me it would be a 45 min fix, I ended up waiting 2 1/2hours. This car is supposed to be pre own certified. Which means it was fully inspected top to bottom to make sure everything functions how it should. But as you can tell with my issues, it's highly likely that it was never checked over and if it was it wasn't checked right. The next day I noticed my clutch slipping in 3rd 4th 5th and 6th gear. Called them today, they told me it's not their problem and referred me to a volkswagen dealer.
5 people found this review helpful.
Oct 4, 2018
GuruTN91N
Best deal by over 1000
0 people found this review helpful.
Oct 1, 2018
mikenmaine1
5
Autofair Subaru uses deceptive pricing in my opinion to lure you into their dealership with low ball pricing.. However when you get down to the deal they had a disclaimer about having to trade a 2005 or newer vehicle which I had and a Subaru but it had 200K on it and they said it didn't qualify...There was nothing about condition or mileage in their disclaimer and I said this...They apologize for the confusion but didn't honor the deal..??Also they had deducted another $500 in lieu of the 0% Financing as well...So their online discount of about $5k is now $2500 or less when you remove these 2 incentives....I wouldn't recommend a dealer that uses this deception to lure customers into the doors...Will never do business with the or recommend anyone else does...
16 people found this review helpful.
Sep 30, 2018
Good
0 people found this review helpful.
Aug 21, 2018
Over all it was good I ended up buying the truck
0 people found this review helpful.
Aug 19, 2018
Blackraven362
I went in to try a car and came out with a car they were very courteous and attended to my needs.
0 people found this review helpful.
Aug 13, 2018
GuruV5ZFR
Excellent service, thank you!!
0 people found this review helpful.
Aug 7, 2018
1800Rob
Best dealership I have EVER visted. They really listen and care and try to help you out. I highly recommend!
0 people found this review helpful.
Aug 1, 2018
mattliff
argumentative and unprofessional, would never even try to buy a car from them ever again as it just made me feel unwanted as a customer. Actually went to look at the car and had no interest in even showing it, no one even asked if they could help me when I walked in
4 people found this review helpful.
Aug 1, 2018
samradley
AutoFair Subaru did contact us and responded to all inquiries we made.
0 people found this review helpful.
Jul 30, 2018
She gave me a different price. She refused to honor the price posted on web site.
6 people found this review helpful.
Jul 14, 2018
GuruTXDFP
Nice and good
0 people found this review helpful.
Jul 14, 2018
It wasn't noted in the price quoted in the CarGurus ad that the "discount" included a trade-in as part of the deal.
5 people found this review helpful.
Jul 7, 2018
GuruTQZQH
Received great communication from the front office via email and phone call. My salesman Mathew was top notch. He was low pressure, thoughtful, and genuinely was concerned for our needs as a family. We didn't end up buying the minivan we test drove, but the experience was excellent. My only complaint was that we put down a deposit since we lived so far away, but to receive the deposit back...you have to be there in person. I can't speak to the purchasing process, but overall this group seems great!
0 people found this review helpful.
May 26, 2018
GuruWWYMJ
They took some time to answer my questions. I wrote them back a couple times to get an answer. Unfortunately they don't offer temporary plates for out of state costumers.
1 people found this review helpful.
May 12, 2018
All the people I dealt with were excellent. Serge, Stephanie,Jill, and the finance guy aMatt all were excellent. The car was awesome and I would buy from them again !!
2 people found this review helpful.
May 5, 2018
GuruYX5XP
good help
1 people found this review helpful.
May 2, 2018
BrianLsr
Didn’t end up buying the original car we went to see. But Chris Stubbs and the rest of the team was very helpful in assisting us with buying the Subaru Forrester that wee went home with. I would buy another car from them!
1 people found this review helpful.
Apr 23, 2018
Guru5GZ3X
I was contacted right away by the dealer after submitting my interest. We test drove the car, but decided against purchasing it. I had a pleasant experience though, so when I got home I looked at more cars at this dealership and found another one that was more in line with our budget. We went back to test drive it and bought it! Overall we were very pleased with AutoFair Subaru.
1 people found this review helpful.
Apr 10, 2018
Barbara M. Sherlock
Excellent!
Apr 5, 2018
Autofair Subaru Haverhill made the process of buying a car a painful waste of time. After searching CarGuru for the right car at a good price, I contacted Autofair. My wife and I went into the dealership the same day. During the test drive the sales person mentioned a disclaimer. In a nutshell, if you have a trade-in newer than 1999 and the trade-in is worth more than $1,500 you qualify for the Internet price. Although my trade was newer than 1999 it wasn’t valued at $1,500. The only reason that I was at Autofair Subaru in Haverhill, MA was the price. After a long two hours of negotiation, we left without buying the car. But, before we left the manager approached us. I voiced my displeasure about the less than honest representation of the price displayed on the Internet. The manager said that the disclaimer is on the Autofair website. Because I pulled the vehicle and dealer information from CarGuru, no disclaimer was available. The next day I received a string of emails and voicemails from the sales person that we’d been working with. The final email from the sales rep stated, “I just got them to agree 24,101 sale price which is what you came in on, plus the title to trade, of course taxes and fees are not included in that price.” I responded asking for clarification. I asked if the price was $24,101 plus the value of the trade ($400 offered) making the price $24,501 or minus the value of the trade making the final price $23,701. There was no email response, but I did receive a voicemail from the sales person saying that the final price was $24,101 minus the $400 trade-in. Based on that voicemail I setup an appointment for Saturday, March 31. After signing various documents and title the finance manager finally came to the purchase and sales agreement. The sale price was $24,102 and the trade was $1. I retrieved my title and $3000.00 down payment and left the dealership. In my experience, people at Autofair Subaru Haverhill are deceitful and treat customers poorly. I would not recommend Autofair Subaru Haverhill.
17 people found this review helpful.
Response from current dealership:
Hello, Vince. My name is Jose Oliver, and I am the General Manager of AutoFair Subaru. We are very sorry to hear about your experience. Your comment is important to us, and I’d like to discuss it with you directly. Please call me at 978-519-8310.
Mar 21, 2018
GuruYL74Y
Grate attention
2 people found this review helpful.
Mar 6, 2018
Redrb13
Beyond helpful quick and easy loved the salesman they were willing to do anything to get me into the car!!
0 people found this review helpful.
Feb 6, 2018
shepgirl
Stephanie in charge of the phone calls and schedule is a WONDERFUL person and so HELPFUL!! Don't lose her fellas. She helped me out with my problem and took complete control of it. YOU ROCK GIRL!!
Jan 7, 2018
Great staff, especially the salesman, Steve Silva.
Dec 16, 2017
GuruZ9GB6
Nice crew. Very helpful.
Dec 12, 2017
Overall very positive experience. Drove to dealership Sunday 12/10/17 after around 6" of snow overnight. Lot/cars were clear of snow, walkways salted. Got set up with a salesman right when we walked in (we didn't have an appointment). He was very friendly and professional. Staff was very accommodating and tolerant of us bringing the whole family (toddler and preschooler included). We quickly were setup with a test drive of the 1st of the 2 cars we were interested in. They let us move the car seats over and take the test test drive with just our family. Car ran great and with it priced so competitively we didn't even look at the 2nd car. Decided to buy the used 2016 Forester that day and were able to pick it up the next day (Monday). Salesman walked us through the process. We added the car to our insurance and they got all of the registration/plates/inspection taken care of for us within ~24 hrs. Sales staff also seemed to speak highly of the sales manager. Overall, it was 2-3 hours at the dealership between the 2 days including all the paperwork. $500-$700 for documentation/registration/etc fees seems pretty standard. Some of their photos online list the Autofair location as 77 Plaistow Rd in Plaistow, NH. However, a couple of days before our visit it sounds like that location moved to 503 Broadway in Haverhill, MA which is where we were.
3 people found this review helpful.
Nov 26, 2017
garrett barry
great
0 people found this review helpful.
Read 7 old reviews
Aug 16, 2017
Prompt, courteous And polite response to my inquiry
Jun 11, 2016
Wonderful
1 people found this review helpful.
Jan 16, 2016
They called me and told me that vehicle was sold.
1 people found this review helpful.
Mar 26, 2014
After arriving at a negotiated price, the dealer began adding "dealer fees" by email the next day. I did not pursue the purchase as planned. Also, the dealer would not reveal info about the previous owner, or offer to have the previous owner contact me. I do not trust this dealership.
Response from current dealership:
Every dealer has admin/documentation fees.., privacy prevents us to disclose previous owners of vehicles.....
Jun 5, 2013
Sales person did make phone and email attempts to contact me immediately upon my request for information. Very polite and professional in his contact. Unfortunately, I needed to know ballpark prices to convince me to change my plans to come to his dealership when I was heading to another that same day and that conversation was not possible by phone. With more time, I would have made the trip to have further discussions but I had already found a great deal on a great car ( I Hope!) elsewhere.
Dec 1, 2012
Quick response
Oct 30, 2012
Away at school so my contact was via email. after few email I asked for a price... dealer asked me to offer a price on preowned. I gave a price expecting some back and forth. Her comment was I own this car and did not pay that for it. lol
1 people found this review helpful.

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