Planet Subaru

596 Washington Street
Hanover, MA 02339

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Sales: (781) 399-4926

Service: (781) 826-4444

Today 9:00 AM - 6:00 PM (Closed Now)
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https://static.cargurus.com/images/forsale/2019/03/28/11/58/2017_subaru_outback-pic-2578729896976222053-152x114.jpeg

2017 Subaru Outback 3.6R Limited Used Cars in Hanover, MA 02339

Great Deal
$2,437 BELOW
CarGurus IMV of $28,435

Price: $25,998

Mileage: 14,188

Location: Hanover, MA 02339

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Silica Description: Used 2017 Subaru Outback 3.6R Limited for sale - $25,998, 14,188 miles with Leather Seats, Premium Wheels, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2019/09/20/11/24/2017_subaru_legacy-pic-3742697547193508820-152x114.jpeg

2017 Subaru Legacy 3.6R Limited Used Cars in Hanover, MA 02339

Great Deal
$2,126 BELOW
CarGurus IMV of $24,124

Price: $21,998

Mileage: 10,574

Location: Hanover, MA 02339

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2017 Subaru Legacy 3.6R Limited for sale - $21,998, 10,574 miles with Navigation System, Leather Seats
https://static.cargurus.com/images/forsale/2019/08/23/12/50/2017_subaru_outback-pic-7992927836352069598-152x114.jpeg

2017 Subaru Outback 2.5i Premium Used Cars in Hanover, MA 02339

Great Deal
$1,979 BELOW
CarGurus IMV of $23,977

Price: $21,998

Mileage: 4,920

Location: Hanover, MA 02339

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Silica Description: Used 2017 Subaru Outback 2.5i Premium for sale - $21,998, 4,920 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2019/09/10/12/08/2018_subaru_outback-pic-2720818391776229077-152x114.jpeg

2018 Subaru Outback 3.6R Limited Used Cars in Hanover, MA 02339

Great Deal
$2,025 BELOW
CarGurus IMV of $30,523

Price: $28,498

Mileage: 8,702

Location: Hanover, MA 02339

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Silver Description: Used 2018 Subaru Outback 3.6R Limited for sale - $28,498, 8,702 miles with Navigation System, Leather Seats, Premium Wheels
https://static.cargurus.com/images/forsale/2019/08/19/12/52/2018_subaru_outback-pic-1268154096657504302-152x114.jpeg

2018 Subaru Outback 2.5i Limited Used Cars in Hanover, MA 02339

Good Deal
$1,779 BELOW
CarGurus IMV of $29,077

Price: $27,298

Mileage: 1,201

Location: Hanover, MA 02339

Average time on market: 51 days Certified Pre-Owned: No Transmission: Automatic Color: Crimson Red Pearl Description: Used 2018 Subaru Outback 2.5i Limited for sale - $27,298, 1,201 miles with Bluetooth, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control
https://static.cargurus.com/images/forsale/2019/08/12/07/04/2018_subaru_outback-pic-3305436173012272104-152x114.jpeg

2018 Subaru Outback 2.5i Premium Used Cars in Hanover, MA 02339

Good Deal
$1,378 BELOW
CarGurus IMV of $23,876

Price: $22,498

Mileage: 22,212

Location: Hanover, MA 02339

Average time on market: 44 days Certified Pre-Owned: No Transmission: Automatic Color: Crimson Red Pearl Description: Used 2018 Subaru Outback 2.5i Premium for sale - $22,498, 22,212 miles with Adaptive Cruise Control, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/07/17/12/12/2015_honda_cr-v-pic-984590493686289550-152x114.jpeg

2015 Honda CR-V EX-L AWD Used Cars in Hanover, MA 02339

Good Deal
$1,026 BELOW
CarGurus IMV of $20,524

Price: $19,498

Mileage: 24,210

Location: Hanover, MA 02339

Average time on market: 38 days Certified Pre-Owned: No Transmission: Automatic Color: Obsidian Blue Pearl Description: Used 2015 Honda CR-V EX-L AWD for sale - $19,498, 24,210 miles with Leather Seats, Premium Wheels, Sunroof/Moonroof, Remote Start
https://static.cargurus.com/images/forsale/2019/08/19/12/52/2018_subaru_legacy-pic-7182063546762999768-152x114.jpeg

2018 Subaru Legacy 2.5i Limited Used Cars in Hanover, MA 02339

Good Deal
$996 BELOW
CarGurus IMV of $23,994

Price: $22,998

Mileage: 12,376

Location: Hanover, MA 02339

Average time on market: 42 days Certified Pre-Owned: No Transmission: Automatic Color: Magnetite Gray Metallic Description: Used 2018 Subaru Legacy 2.5i Limited for sale - $22,998, 12,376 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2019/08/22/14/55/2018_subaru_impreza-pic-4546950461832888365-152x114.jpeg

2018 Subaru Impreza 2.0i Premium Sedan AWD Used Cars in Hanover, MA 02339

Good Deal
$939 BELOW
CarGurus IMV of $18,937

Price: $17,998

Mileage: 10,193

Location: Hanover, MA 02339

Average time on market: 51 days Certified Pre-Owned: No Transmission: Automatic Color: Crimson Red Pearl Description: Used 2018 Subaru Impreza 2.0i Premium Sedan AWD for sale - $17,998, 10,193 miles
https://static.cargurus.com/images/forsale/2019/04/30/11/50/2018_subaru_outback-pic-6266593696790122983-152x114.jpeg

2018 Subaru Outback 3.6R Limited Used Cars in Hanover, MA 02339

Good Deal
$1,224 BELOW
CarGurus IMV of $30,722

Price: $29,498

Mileage: 6,964

Location: Hanover, MA 02339

Average time on market: 40 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal White Pearl Description: Used 2018 Subaru Outback 3.6R Limited for sale - $29,498, 6,964 miles with Leather Seats, Premium Wheels, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2019/07/31/12/27/2016_subaru_forester-pic-2632994746123311100-152x114.jpeg

2016 Subaru Forester 2.5i Used Cars in Hanover, MA 02339

Good Deal
$852 BELOW
CarGurus IMV of $20,350

Price: $19,498

Mileage: 5,745

Location: Hanover, MA 02339

Average time on market: 29 days Certified Pre-Owned: No Transmission: Automatic Color: Dark Gray Metallic Description: Used 2016 Subaru Forester 2.5i for sale - $19,498, 5,745 miles with Bluetooth, Premium Wheels, Backup Camera
https://static.cargurus.com/images/forsale/2019/05/07/12/12/2018_subaru_outback-pic-4969903036092423889-152x114.jpeg

2018 Subaru Outback 3.6R Touring Used Cars in Hanover, MA 02339

Good Deal
$1,001 BELOW
CarGurus IMV of $31,999

Price: $30,998

Mileage: 7,102

Location: Hanover, MA 02339

Average time on market: 30 days Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Silica Description: Used 2018 Subaru Outback 3.6R Touring for sale - $30,998, 7,102 miles with Leather Seats, Sunroof/Moonroof, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2019/05/08/06/53/2017_subaru_outback-pic-5823611730738611563-152x114.jpeg

2017 Subaru Outback 3.6R Limited Used Cars in Hanover, MA 02339

Good Deal
$1,015 BELOW
CarGurus IMV of $28,013

Price: $26,998

Mileage: 18,369

Location: Hanover, MA 02339

Average time on market: 35 days Certified Pre-Owned: No Transmission: Automatic Color: Twilight Blue Metallic Description: Used 2017 Subaru Outback 3.6R Limited for sale - $26,998, 18,369 miles with Leather Seats, Premium Wheels, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2019/08/21/12/22/2017_subaru_forester-pic-3158995734288441764-152x114.jpeg

2017 Subaru Forester 2.5i Used Cars in Hanover, MA 02339

Good Deal
$756 BELOW
CarGurus IMV of $19,254

Price: $18,498

Mileage: 31,244

Location: Hanover, MA 02339

Average time on market: 24 days Certified Pre-Owned: No Transmission: Automatic Color: Jasmine Green Metallic Description: Used 2017 Subaru Forester 2.5i for sale - $18,498, 31,244 miles with Bluetooth, Premium Wheels, Backup Camera
https://static.cargurus.com/images/forsale/2019/08/27/11/55/2014_subaru_forester-pic-3342855336932744932-152x114.jpeg

2014 Subaru Forester 2.0XT Premium Used Cars in Hanover, MA 02339

Good Deal
$684 BELOW
CarGurus IMV of $14,682

Price: $13,998

Mileage: 90,526

Location: Hanover, MA 02339

Certified Pre-Owned: No Transmission: Automatic Color: Crystal Black Silica Description: Used 2014 Subaru Forester 2.0XT Premium for sale - $13,998, 90,526 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 9, 2019
4461Guru
The dealer did contact me right away however the vehicle I was interested in had been sold
Jun 27, 2019
Guru5M6TJ
They are answered
Jun 9, 2019
They were polite and patient.
Jun 7, 2019
GuruXRRS
Was fun and easy and everyone was nice
Jun 1, 2019
GuruLQLKJ
Deb and Lisa were extremely professional and helpful. We did not end up buying a car but the dealer experience was very positive.
1 people found this review helpful.
May 28, 2019
Dealer contacted me back promptly regarding all inquiries, and have been following up regarding our purchase decision, which we have not yet made.
Apr 19, 2019
They responded immediately, were receptive to my needs and even lowered their prices.
Response from current dealership:
Hi David, thank you for an excellent review and for your business! We're always willing to work with you, whether that comes in the form of a discount or something else. I'm thrilled to hear we made it work for you and we look forward to seeing you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Apr 9, 2019
GuruBYDZ4
very nice
Apr 8, 2019
By far the easiest dealership to work with. No pressure and very transparent.
Response from current dealership:
H Matt, thank you for the five stars! We feel it's easier for everyone to keep things open and easy to understand, we're glad you agree! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Feb 28, 2019
Very Pleasant, unfortunately not really what I was looking for. Good communication though. I do recommend!
Response from current dealership:
Hi Christopher, it's too bad we couldn't help, but we appreciate your visit and thank you for your recommendation!  Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Jan 13, 2019
Fast response but overwhelming .really down to earth.
Response from current dealership:
HI Bob, Thank you for a good review! The internet is a powerful tool and we do our best to use it well. We're human beings online and in person and we always remember that you are too. We appreciate your feedback and hope to help you again in the future. Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Dec 28, 2018
GuruX8QG5
Very professional. I felt very comfortable that they were honest.
Response from current dealership:
Hi guruX8QG5, thank you for the five stars! We're always transparent about all aspects of any transaction here and I'm glad you had a great experience. Dale Lathrop, General manager (781) 826-4444x137 or dale@planetsubaru.com
Dec 15, 2018
Deb and Lisa were great but car had already been sold.
Response from current dealership:
Hi Donna, thanks for the five stars! I'm sorry that the car you wanted wasn't available, but hopefully you find something you love. We'll be here next time! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Nov 8, 2018
danski
5
Not pushy, great experience! Might buy a vehicle from them.
Response from current dealership:
Hi Danski, Thanks for the five stars! Regardless of whether you buy or not, we always want you to have a great experience. Hope to see you again! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Oct 4, 2018
Janey Rickey
Very helpful and low key.
Response from current dealership:
HI Janey, Thanks for the good review. Being helpful and low-key is exactly what we're all about! Hope to see you again soon. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Aug 26, 2018
Great experience
Response from current dealership:
Hi Eliseu, I'm glad we were able to provide a great experience for you and I hope that we can find the perfect WRX for you soon. Thanks for your comments and for leaving us a good review! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Jul 29, 2018
Good chat with a sales lady there is looking for the right car for me!
Response from current dealership:
Hi Ken, thanks for taking the time to leave us a good review. I'm glad we were able to answer all your questions and help you in your search for the perfect car. I'm sure the right one is just around the corner and we'll be speaking again soon! Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Jul 15, 2018
very nice, informed sales person. Very knowledgeable. Treated with respect. Not overly aggressive.. .
Response from current dealership:
Hi Rhonda, thank you for taking the time to leave us this great review. It's true that we have a team of product experts on our sales staff, and Planet Subaru will always treat everyone we meet with respect, so we're glad that it shows. Hope to see you again soon! Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Jul 10, 2018
If you like a cool and relaxed place to buy a car, Planet Subaru is the place to go!
Response from current dealership:
Hi Susan, Thanks for taking the time to give us a great review! Planet's undealership mission is to make your car purchase an enjoyable experience, and providing a comfortable atmosphere that allows people to browse at their own pace is a key component. No high-pressure tactics, no tricks. We know we're both better off when you feel great about the decision you've made and we're glad you made the trip to see us. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Jun 10, 2018
Refreshingly positive experience! After six months of searching for a very specific model, and encountering all kinds of frustrating and annoying high pressure tactics along the way, we found exactly what we wanted from a great team! Competitive and very fair pricing out the gate, no pressure or haggling. Friendly and low key staff all around, and delivering for free to our out of state location. So glad we thought to look locally while on a family visit to the area! Wish we had a dealership as great as this closer to us! And, appreciated the thoughtful details like solar panels, friendly dog, changing table and diapers even in the men’s bathroom...they know their audience!
Response from current dealership:
Hi Liz, Thank you for taking the time to write this wonderful review! We love customers that do their homework and I'm grateful that you were able to find a way to work with us. If you know what you want, then that's what we think you should have, we would ever pressure someone to buy a car they don't want. Taking the low-key approach and making your transaction as enjoyable as possible is where we'd rather focus our energy. I'm glad you noticed some of the details that make Planet unique! Most of the men here (myself included) have changed more than our fair share of diapers and know first-ha
 More ...
Jun 8, 2018
GuruY48GV
Helpful
Response from current dealership:
Hi GuruY48GV, Thank you for taking the time to leave an excellent review!  I'm very glad you found us helpful and we look forward to helping you again. Dale Lathrop, General Manager (781) 826-4444x137 or dale@planetsubaru.com
Apr 26, 2018
Very helpful and friendly, I would recommend it to anyone and just ask for Dereck, he’s awesome
Response from current dealership:
Hi Altobele, Thanks for taking the time to give us top marks! At the core of the Planet Subaru un-dealership philosophy is a drive to be exactly that, helpful and friendly. Buying a car can be an enjoyable experience and Derek is a great guide, as is our whole team. He appreciates your recommendation and thanks you as well. Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Apr 10, 2018
Very friendly low pressure relaxed experience. Love the dogs too.
Response from current dealership:
Hi Mike, thanks for the good review. Our mission at Planet is to provide an environment where people can do whatever they feel comfortable doing, whether that means just checking stuff out on the lot without any assistance or taking a new car home that day. Or, of course, hanging out with our dogs. Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Apr 7, 2018
They got back to me quickly. Very responsive. Unfortunately my choice was not available but they agreed to keep me in the loop if something came along similar.
Response from current dealership:
Hi Bonnie, thank you for taking the time to leave this review. Used cars are all unique and despite possibly having the largest selection of used Subarus in the world, plus a few other choice non-Subaru models, we can't have an example of everything. We'll let you know if we find what you're looking for! Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Apr 7, 2018
This car buying experience was actually enjoyable . Rhonda took the time to research what I was looking for, was very honest and forthright, and made the entire process painless. Can’t recommend enough.
Response from current dealership:
Hi Colby, Thank you for taking the time to write an excellent review and give a shout-out to Rhonda. She's a straight-shooter and an exceptional salesperson that we're very glad to have representing us. She, like all of our team, knows that the purchase process can be enjoyable if you treat people honestly and fairly. We're glad it shows! Congratulations on your Impreza and we hope to see you again soon. Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Mar 7, 2018
bsf55
10
Very helpful sales rep test drove the car all questions answered. There was zero pressure to buy the car. Did have the impression that she wanted me to buy something I would be happy with rather than the most expensive thing I could afford.
Response from current dealership:
Hi bsf55, thanks for taking the time to share your experience with the world! It's true that our goal at Planet is to help you find the perfect car for YOU, not just the most expensive thing, and give you the space to feel great about the decision you've made. Hope to see you again soon! Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Mar 2, 2018
I will be looking for a Subaru hybrid cross trek through Planet Subaru that seems to have the lightliest used ones.
Response from current dealership:
Hi Lloyd, thank you for taking the time to leave an excellent review! We probably have the largest selection of used Subarus in the US (maybe the world) and we choose every one of them carefully, all so that we can have the perfect one for you. We're also happy to answer any questions you may have about our inventory without the typical high-pressure tactics you find at other dealers. Dale Lathrop, General Manager (781) 826-4444 or dale@planetsubaru.com
Feb 4, 2018
Planet Subaru has been the best dealership that I have ever used in more than 40 years! They got back to me immediately and got me to see the car I wanted immediately. They answered all my questions and provided me a test drive and negotiated fairly with me and I got the price I wanted. There was no pressure for upsells - They explained what they were offering but didn't pressure me at all. The process was easy and I picked up the car the next day. It was a great experience.
Jan 29, 2018
Coachge1
It didn’t work this time, but one of the best dealerships I’ve dealt with EVER!
Jan 9, 2018
Responsive, courteous
Jan 7, 2018
Guru55XKC
It took the a couple days to get back to and their car sold.
Nov 19, 2017
Had a great experience in purchasing a car. Evryone was wonderful.
Nov 6, 2017
I will never shop anywhere else! The "undealership" doesn't even begin to explain the best experience you will ever have buying a vehicle from a dealer. I bought my intended Subaru Forester but even if I had not, I would have bought something at Planet! They were just that great!!
Oct 6, 2017
Very good. We purchased this car.
Sep 24, 2017
skiers33
Very good, pretty straight forward buying experience. Clean dealership. People very friendly. Seen to have a large selection of new and used vehicles. Don't expect to negotiate much on price. Would use again.
1 people found this review helpful.
Sep 21, 2017
wonderful place with full solar power
0 people found this review helpful.
Read 47 old reviews
Sep 15, 2017
Great place to work with. They have prices that are below market
0 people found this review helpful.
Aug 21, 2017
Very responsive and polite to inquiries, and large inventory but not competitive on price and unwilling to negotiate.
4 people found this review helpful.
Aug 12, 2017
The car was as advertised in price and condition. The salesman, Scott Chandler, was very helpful, well informed about the car, answered all our questions about the car to our satisfaction. We test drove the car and Scott pointed out all of it's features. We negotiated a satisfactory price for our trade and agreed to buy the car. The car was delivered a couple of days later and the dealership handled the registration and title application without any problems. We have purchased a fair number of new and used cars and Planet Subaru sales people made the experience one of the better ones we have had. Thank you all at Planet Subaru.
1 people found this review helpful.
Jul 26, 2017
The dealer contacted me about the car and kept in touch throughout the process. I was unable to make arrangements to test drive the car.
Jun 20, 2017
Prompt reply, unfortunately car was already sold
Apr 16, 2017
I don't think _any_ used car dealer would ever fail to contact a potential customer. Overall, they weren't annoying as some dealerships can be. Checking on Edmunds, the price was ok, but no great deal at nearly 39,000 miles on a two and half year old car. The car was sold before I could find the time to see it.
0 people found this review helpful.
Apr 9, 2017
Salesman was amenable to observations and assisted in getting a fair deal on trade in. Finance dept was understaffed on a busy Sat resulting in long waits for buyers
Apr 6, 2017
Amazing service!
1 people found this review helpful.
Mar 31, 2017
They were straight from first contact email. They said they had the xt touring forester in the option packages I desired on prior order from Japan and that it would arrive 7-10 days. They were receptive when I informed them of the other competing dealers trade offers and xt order prices. They ultimately provided the best combination of availability, trade offer and price when the other dealers were offering to order and not clear about trade values considered with 8-16 weeks it would take to receive a custom xt order. They informed me the moment the xt arrived on the 7th day. I drove the 70 miles to them and tested, traded, purchased and drove home with beautiful new rare touring xt same day. Pleasant, honest experience that was mutually beneficial. Happy
1 people found this review helpful.
Mar 30, 2017
I discussed trading in a 2014 RAV4 XLE with 33K miles - no dings or dents, no scratches - very clean and well-maintained too. The salesman was nice, but he spent a lot of energy down-talking my RAV, and telling me that it would not draw much money when it went to wholesaler. I traded in my Toyota Tacoma at this dealership once. Let me tell you - they did not "Wholesale-it-out". They put it on their lot and sold it! I was not happy with this experience.
10 people found this review helpful.
Mar 30, 2017
Great, no-pressure experience. The pricing didnt work out but everyone at Planet Subaru was nice and understanding.
Mar 26, 2017
Got nice emails from a sales team, answered my questions without any of the "you have to come in to talk to us" garbage. Really appreciated their attitude and helpfulness
Mar 13, 2017
Buying this truck from planet Subaru was hands down the best car buying experience I have ever had. My sale person RJ was great. My finance person Jamie was also great.
Mar 3, 2017
SDeCastro
325
I have purchased vehicles from and recommended friends and family to Planet in the past. Overall it has been a great experience, Nate is always upfront and easy to work with the "UNdealership" holds true. However with this inquiry. The Internet manager stated that the vehicle was purchased and sent links to other vehicles they have. Completely understandable if true, but its been over a week and the vehicle is still available on Cargurus and their own website. I am a little put off by this.
4 people found this review helpful.
Feb 12, 2017
Excellent experience. Everyone at that dealership is friendly and made me feel very comfortable with my car purchase.
Feb 11, 2017
Wouldn't budge on pricing at all, but pricing was fair enough to the point where I bought the car! Everybody there was super nice and helpful and I really didn't feel like they put pressure on me to buy the car. I would definitely buy from them again.
Feb 2, 2017
The people at Planet Subaru, Deb and Lisa, were very responsive and helpful. Although I found a car closer to what I wanted at another dealer I would definitely look at Planet Subaru again for a vehicle and recommend others to look there. Thanks
Dec 21, 2016
good!
0 people found this review helpful.
Nov 11, 2016
No haggle price means they're looking to gouge you. The vehicle I've been interested in is way above in price, yet they still promote "no haggle". Go somewhere else
8 people found this review helpful.
Nov 8, 2016
Did not do business with them but they replied quickly
0 people found this review helpful.
Nov 6, 2016
Excellent experience. Helpful without pushing.
Oct 8, 2016
Although I did not purchase a vehicle through this dealership, they were very professional when communicating with me and their pricing was very competitive.
Jun 26, 2016
We did buy a car from this dealership, however I have mixed feelings about the " Undealership" hype.They use Autocheck instead of Carfax & they provided us with an auto check for a car with 49 miles on it. The car we bought had over 16,000 miles. The salesman assured us the car had never been in an accident. It wasn't until after we put down a deposit and agreed to buy an extended warranty and that we were provided with a Carfax that showed the car had been rear-ended. The car wasn't cleaned well before delivery, and they missed a couple of problems in their multiple point check. So, in short,the purchase process was a little strained.
14 people found this review helpful.
May 2, 2016
Walked into the dealership after speaking with their internet salespeople. Asked to speak with one, and a woman behind the receptionist desk said one wasn't here but she could help me. She asked if I had been told anything about the car and I said no I was here to look. She then proceeded to ask how I was paying for the car. I told her I already had financing set up through my bank and again re-iterated I was not planning on leaving that day with a car. As soon as she heard this her whole attitude changed. She refused to let me test drive the car, due to the "weather" (4 other test drives came in as we were discussing this) and she didn't think I was a "serious enough buyer". I told her I was looking for STI number 4, and if that wasn't serious enough for them then she could have a nice day and to stick to being a receptionist.
14 people found this review helpful.
Apr 20, 2016
Excellent service..
0 people found this review helpful.
Apr 18, 2016
It was great
0 people found this review helpful.
Mar 30, 2016
The dealer responded right away with all the necessary info I needed. I haven't gone there yet but definity plan to
Mar 23, 2016
Had a great experience here. Love that they love dogs!!
1 people found this review helpful.
Feb 12, 2016
DianneD
They called me back promptly, but I found the price they quoted quite high.
4 people found this review helpful.
Feb 5, 2016
good follow up and response
0 people found this review helpful.
Jan 26, 2016
good
0 people found this review helpful.
Dec 30, 2015
Dealership has a very good reputation. Sales person not so good , a little too arrogant.
4 people found this review helpful.
Sep 25, 2015
Excellent. No pressure, welcoming, informative, patient. Price could be a little better, no room for negotiation.
1 people found this review helpful.
Sep 18, 2015
everyone I dealt there with was helpful and friendly. I didn't purchase the car (the color was too wild) but would have otherwise
1 people found this review helpful.
Aug 16, 2015
Nice e-mail back, just not at the price I was looking for.
Apr 3, 2015
1. insurance took way too long, they knew ahead of time who the company was, they could of taken the time to start the process earlier 2. I signed an agreement that they could put their logo on the car without telling me 3. When getting additional coverage they did not say there would be additional insurance added 4. Their fee is over the top compared to competitors
4 people found this review helpful.
Feb 27, 2015
Went to Planet Subaru after dealing with Herb Chambers of Norwell. It was like night and day. We instantly felt at ease with our Subaru "Member" , Ryan. And we loved Dave the Financial guy. Both very good honest down to earth people. We never felt at ease about being taken. I bought a Subaru that day. I love it.
1 people found this review helpful.
Dec 21, 2014
Medium level for customer service
2 people found this review helpful.
Aug 19, 2014
Lauri was very helpful and professional. Most impressed. However, I decided to purchase my Subaru Tribeca with Drum Hill Ford.
Mar 10, 2014
purchased from Planet Subaru
Nov 26, 2013
I didn't end up buying my car from Planet Suburu but they were fabulous to deal with and went the extra mile for my needs!
Sep 23, 2013
Deb was extremely helpful.
Sep 6, 2013
duffetta
5
Difficult to deal with. Did not answer our direct questions. Could not provide information that they said that they had on a particular used car. Did not return calls in a timely manner. Didn't seem to want to sell us a car.
4 people found this review helpful.
Jun 5, 2013
no pressure very friendly made my purchase pleasant
Feb 12, 2013
very helpful
Jan 27, 2013
Very nice people no pressure.
Nov 12, 2012
Very honest, professional, prompt and easy to speak/deal with.

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