1st Quality Auto Mall

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471 West Ave
Tallmadge, OH 44278

Sales: (330) 294-5019

All reviewers have been verified to have contacted this dealer – Learn More
Jul 5, 2017
Great bunch of guys to deal with in regards to the purchase of the vehicle
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Jun 12, 2017
Description of van said "clean" and "no rust". Van had extensive rust in multiple places. I asked the "salesman" about the ad stating "no rust" and he said "what rust?" "Are you kidding me" I said and proceeded to point out all the various places on the van that were rusted. The guy then says "well, I didn't write the ad." REALLY? It's YOUR AD! Who wrote the ad? The Tooth Fairy? Also battery was dead, it had a flat tire, and he barely could get the back door to open...oh, and there was a nice wasps nest in the door. Read the other negative reviews of this place and AVOID!
6 of 6 people found this review helpful.
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Response from 1st Quality Auto Mall:

Dear customer,
We apologize we were not able to satisfy your demand but you asked for %40 discount and we were unable to sell it for that price.Vehicle is clean and has no rust and we regret the fact that you resulted to incorrect negative review.We wish you all the best and good luck finding the right car for your budget.    
Feb 7, 2017
JoPro
They immediately let me know the vehicle had been sold.
2 of 4 people found this review helpful.
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Response from 1st Quality Auto Mall:

Thank you.
Jan 12, 2017
On Chat [Martin] promised to send details of cars in the morning. Did not. I called in the morning, gentleman pretended that he had spoken with me and when I asked if he was the 'Marty', he said yes; even though he had no clue as to what we had discussed on chat. He insisted that we had spoken sometime ago. Not true. At least a case of confusion on their part is the kindest explanation which can be generously granted to them.
4 of 4 people found this review helpful.
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Response from 1st Quality Auto Mall:

Dear Customer,
we have no employs by that name and we would like the opportunity to serve your vehicle needs.My name Steve and i am Sales Manager.You can reach me at 330-687-9129,I would like to have more details about your bad experience.
Oct 30, 2016
Honest upfonrt no Side meetings direct sale!!!
2 of 3 people found this review helpful.
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Response from 1st Quality Auto Mall:

Thank you.
Sep 28, 2016
Vehicle didn't come close to the description on the website. Employees were very helpful. Drove from Michigan to look at this vehicle (had a major oil leak) glad I had other vehicles to check out in the area.
11 of 11 people found this review helpful.
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Response from 1st Quality Auto Mall:

Dear Customer,
According to all of our records you had never visit our lot or looked at any of our vehicles.
Sep 16, 2016
Ranko was great all around good experience i would recommend this dealer if your looking for a car
1 of 2 people found this review helpful.
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Sep 10, 2016
Cars were NOT what they were advertised. Took a car for test drive and returned immediately. Too many problems not disclosed.
12 of 12 people found this review helpful.
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Response from 1st Quality Auto Mall:

Dear Customer,
We do our best to list vehicles as accurately as possible.My name is Steve and I am the Sales Manager . I can be reached at 330-687-9129,please give me a call,I would love the opportunity to hear your feedback in order to improve our service.
Aug 5, 2016
This is the second truck I've inquired about. The first one was sold out from under me. I had cash in hand and told them that multiple times. I was supposed to get a call as soon as the truck was done had been holding out on buying other vehicles because I was committed to buying the truck. Over a course of 2 weeks I had probably called 15 times checking on the status of the truck and making sure I would be notified as soon as it was done. It had been two days since I last spoke with them so I called to find out they sold it. Shady shady dealership and terrible customer service. Would not recommend to anyone.
11 of 11 people found this review helpful.
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Response from 1st Quality Auto Mall:

Dear Customer,
We had asked you on several occasions to leave deposit with us to secured the vehicle.
We are in the business of selling cars as quickly as possible and we are unable to hold vehicles with out deposit .  
Jun 27, 2016
Great dealing with both Steve and Ranko, the truck was just as clean in person as the ad, and ran great. They were more than kind enough to send me any pictures I asked for, and answered any questions I had about the truck. I made the 8.5hr drive to their dealership and was able to easily make a deal that I felt was fair and was happy with. I put a deposit in the truck that day and paid the truck in full the next week, all while working with Steve and Ranko to get everything done correctly. Two weeks after seeing the truck for the first time, the truck arrived after having it shipped the 500 miles, and it was in the exact same condition as it was when I left it. Very pleased with the purchase and will look to this business first for future purchases.
0 of 1 people found this review helpful.
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May 25, 2016
Fairly pleasant
0 of 2 people found this review helpful.
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Apr 19, 2016
So far so good. Like the looks of the truck, but still need wife's approval to get it... The dealership came forth multiple times to insure my questions were answered and that I indeed have been contacted. Still need to see the product for sale then I will rate the quality.
0 of 2 people found this review helpful.
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Apr 15, 2016
Dealer never responded to email, so called them myself. We discussed the car, taxes, fees, etc., negotiated a price and agreed on a time that I would come the next day to pick up the car - not a test drive, this was a purchase agreement. Dealer understood that I was traveling to make the buy. Got there at agreed upon time - dealer sold the car out from under me that morning. No call, nothing. Totally unapologetic, just let me travel all the way and was completely confident they'd done nothing shady. George Bush of car dealers. I'd strap an engine to my Little Tikes car before buying from this place.
9 of 9 people found this review helpful.
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Apr 15, 2016
Amazing to work with. Couldn't buy a car yet. couldn't get my finances together.
0 of 2 people found this review helpful.
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Nov 3, 2015
The dealer attempted to change out the CPS and found out that in doing so the car would not run, they did not tell me this at point of sale and tried to lie about it later but thankfully through other parties and confronting them about it they eluded enough to this that they more than incriminated themselves. They put the old sensors back in and sold the car telling me that if I have someone change the sensors it would be fixed and showed me the code that the car was saying for the sensor. In other words they knew about a much deeper issue that existed with the car at the point of sale but did not tell me and only tried to ensure me that it was an easy fix. Lies.
6 of 6 people found this review helpful.
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Read 6 old reviews
Mar 15, 2015
Took nearly a week for them to respond to an email
3 of 4 people found this review helpful.
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Mar 12, 2015
They went outof there way to get me the car i wanted when i didnt bring enough cash for it. Good pEople
0 of 1 people found this review helpful.
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Feb 3, 2015
I've had the suv not even a month and I'm already regretting that I purchased a vehicle from 1st Quality. I've put a couple of hundred dollars in to the vehicle. No one from the dealership has even called to see how the car is running. My overall opinion is this dealership, SUCKS!!!!
5 of 6 people found this review helpful.
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Jan 18, 2015
Not very fast at responding to emails
1 of 2 people found this review helpful.
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Dec 18, 2014
I love the truck and the services were good too!
0 of 1 people found this review helpful.
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Nov 23, 2014
false description, inept salesman
2 of 2 people found this review helpful.
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