Sound Auto Wholesalers

Horrible experience! From the sales crew all the way up to the owner, these guys are the very reason “used car salesmen” have a poor reputation. They misrepresented the amenities in the car I purchased, sent me on my way with only a quarter tank of gas, and gave me a key fob that wasn't even compatible to the car I bought. Instead of rectifying their mistakes the owner said he didn’t want to do business with me and that he would take the car back. That speaks volumes about their lack of integrity - customer satisfaction is not at all a priority for this sketchy crew! Gladly gave them their vehicle back!

I drove over an hour to get there and because I was a few minutes late, they closed and I did not go back

Excelent is all about the costumer

Great Job

responded fast, polite... nice selection - well done!!!

Yes Kelsey was a very good salesman he helped us out quickly and we bought the car

Reached out and did not hear back from the sales person. Emailed the GM and he was very helpful, was connected to another sales person who did not follow-up as promised when a problem was discovered with the car.

I wrote this to the owner/management of Sound Auto. It was an infuriating, poor experience. To Mr. Merriam or General Manager of Sound Auto: I feel you should be aware of my experience with your business and in particular with Mr. George Bennet? Basically, he is an exceptionally poor representative to the public of your business. He is typical of all the worst traits that give car salesmen a bad reputation. He shows no integrity nor honesty and is self-serving only to himself and not your business or the customers. It got to the point where I am pretty uninterested in buying a car from a company that employs such unreliable people; it makes the rest of the business suspect as well. I had been emailing with George for about a week with interest in a Prius I found that you had listed on CarGurus. We had gotten to the point Tuesday evening when I agreed to buy it with all the major issues of price, delivery etc confirmed on the phone. The next email said he was selling it to someone els

From sales to service they were great. Sales everything went as planned. Had minor issue with light being out which with some company's could be an issue getting replaced not here service manager Joey was very on point and knew his stuff. Highly recommend if your looking to purchase car or truck. Made buying easy.

This was the worst experience i’ve ever encountered with a dealership in my life. They allowed me to put a down payment on the same car someone else already had a down payment on and sold it to them because “they got their first”. They were super nonchalant about it. This is an awful place, the manager was ridiculously unhelpful as well and did not care. do not go here!

Very nice people willing to help get you in the vehicle you want for the price you’ll happily pay.

George was a consummate professional and arranged for me to come down and do a test drive. He was patient, too time to explain the process and wasn't pushy. Unfortunately my financial picture changed and I had to abandon the purchase. Will re-visit once my financial situation improves.

Questions were answered quickly and completely. Follow-up was very much appreciated. Kelsey was particularly helpful and understanding, with no pressure for me to buy.

Dealer was professional and helpful.

good communications. still working on it.

Quick and professional contact via text and email

Easy transaction. Smooth process

The sales person, Kelsey Yantosca, was friendly, professional and most accommodating - I never felt pressured. I found an independent mechanic (Lou at Midas nearby - excellent too) and Sound Auto helped me get the vehicle there before I decided to buy. The vehicle was in excellent condition, exceeded my expectations, and price was very competitive. Great experience!

I walked in and was test driving a car within 10 minutes. Found the car of my dreams-drove home in my brand new car in an hour. Thanks for being friendly and professional. I would highly recommend sound Auto!

Very attentive and met my needs Angelo is great!!!

Called about a car, did a credit application and everything just to hear nothing back. Very terrible experience, 0 star rating. Very poor customer service.

George was great. Honest and accommodating. The car was exceptionally clean and nice. Financing just didn’t work out like I hoped.

Didn't have time to make the drive but they were very attentive

I was interested in a vehicle offered for sale. It had high mileage and was for sale for over 90 days. I called about the truck and the price history showed it being raised by $3000.00. The price for the vehicle before the price increase was fair. I called to discuss but there was no interest in negotiating the price even with the price history of this vehicle. I would have purchased had they negotiated.

Good

Friendly and professional! I contacted Sound Auto from another state and they were happy to make arrangements for me over the phone. The car was exactly as described and no hidden dealer fees. I would definitely buy from them again!

Very helpful

Dealer was a good guy , called when he said he would , had my car appraised in good timeline , we just couldn’t make a deal !

Ended up purchasing the vehicle and had delivered to my house. Good selection. Decent price. Not great finance rates. Ended up putting more out of pocket then wanted.

Staff was great. No pressure tactics or gimmick warranty sales. Carr was reasonably priced and the fact that I didn't walk out with any unexpected line items was refreshing.

My sales rep Kelsey was awesome to work with. Made the whole transaction comfortable and quick.

EXCELLENT response, wonderful salesman (Jules), great numbers guy (Dave), We bought the car we wanted, no hassles, good trade-in amount for my old car and just a generally warm relaxing fun experience. When i need a car again, I will return even though it was an almost 4hr trip. I recommend this dealership to everyone!

Good communication. Always answered when called. No haggle pricing and seamless pick-up. Courteous staff.

I contacted through cargurus about 2017 Acura ilx. some one by name David called me in the morning. After some discussions and knowing that I was interested in the car, he asked to me to pay $300 to hold the car. I paid by creditcard. He was supposed to send me a receipt. I find following day that the car is sold. No communication what so ever. I called him but wouldnt pick up. One of the company's internet sales person sent me a bland email . I replied saying this is what happened. Guess what no reply from her again. Wouldnt trust this dealership

Great service and prompt delivering vehicle on monday.

Got back quickly

Quick contact. Good communication

They asked me for deposit to hold the car until today wed 20 "my day off" when I got there today after two hours drive. They told me that the car was sold. Very irresponsible. Waist my day and gas. 4 hours back and forth.

Was called to set up an appointment same day I requested information and also recieved a call from a sales rep following day.

Jule was great! He had the car ready for me and answered all my questions.

Everyone I spoke with was helpful

It was okay. They emailed me back because I was interested in a car that they had. I thought the response back from them was computer generated. It didn't seem personal.

After I requested information through CarGurus, Sound Auto’s salesman, Kelsey contacted me right away. He was very knowledgeable and respectful while answering my million questions regarding my trade in as well as the CR-V. I drove 4 1/2 hours to test drive the car and ended up buying it when we got there. Kelsey was helpful throughout the entire process and made the buying process quick and fun. However, when I got the car back home I had my mechanic look it over. The front tires are cracked and will have to be replaced soon. Sound Auto had put new tires on the back but not on the front of the car. Also, they put a new battery in the vehicle but never tightened the bracket that holds the battery in place so it was making an obnoxious noise every time I turned on my way home. Kelsey filled my gas tank out of his own pocket because apparently the dealership does not do that automatically which was unexpected, considering all the dealerships at home do that. Car was priced well though.

Great experience from beginning to end . The car was exactly what I was looking for , stylish with low miles. Kelsey and Carmine were such a great help with the whole process everything went smoothly. I would definitely recommend Sound Auto to anyone in the market for a new vehicle!

FANTASTIC!!! Made everything so easy and no pressure at all! Ask for Jule if you go!

Great experience

Dealer rushed me to complete the sale by the end of the month instead of waiting a few days to get the financing thru my CU. I drove 5 hrs to pick it up. Their ad says they deliver, NOPE. After driving to get there at a scheduled time, I sat for an hour waiting to get the car. Quickly rushed thru numbers and financing. Car empty when I picked up. Had to fill with gas to get home. I didn’t feel appreciated. Just hurried in and out.

Experience was good, they where reasonable and I bought the vehicle!

Great place!

Very quick response and willing to help not only with t he vehicle I inquired about but future inventory. At the same time they were not pushy.

Spoke with the salesman George with regards to buying a gmc . Told him my situation and they were very helpful and accommodating. Ended up buying the vehicle from them .

They were diligent in their follow-up and willingness to help.

This dealer mis-represents their inventory and takes no responsibility for their deceit. Horrible, inept, deceitful, con-artist, everything a buyer would not want from a used car dealer. IF you find yourself in need to be screwed, at least verify the options listed with a dealer ship. Our was listed as a Luxury Lexus, with all the safety equipment, bells and whistles, etc. come to find out, the only options on the vehicle as verified through a Lexus Dealership was Winter Floor Mats. Total scam, total lie, total and deliberate deception. Stay clear of this deceptive dealerahip.

Auto generated email messages and no pesonal response

Great price, great truck!! Angelo and the staff here were very courteous and professional and made the whole process stress free!! Scott

Chris Lonergan and Eric Zuwalick made this buying experience extremely smooth. I was able to drive the car, complete my credit check, and finish the remaining paperwork the day of trying out my new baby. I’m very particular about my cars and they cleaned her up real nice for drive off day, at a competitively fair price too. They checked in with me before, during, and after the purchase via phone. Genuine people persons who are trying to sell you quality cars, no BS. Thanks Sound Auto!

Amazing! I was able to take this this car home the same day!

Car was available for a test drive and everything about the car was explained in full detail. Very courteous salesman and no pressure to buy. Felt comfortable about making a decision. Would recommend dealer to a friend or family member.

My experience was terrific could not of asked for better service from start to finish. Thank you to Angelo, Anthony and everyone great deal great service great experience

Unfortunately I haven't had the chance to call the dealership back. However, they were pleasant in the messages they've left me on my cell phone. I certainly appreciate their proactive nature.

Prompt response. I discovered they were further than I wanted to travel but they were courteous and understanding

Responded quickly. Thank you!

Got a weak email from a salesman who didn't even bother to include a link to the car or even their own website. When I asked he for a link, he told me to Google them. It's like he didn't want my business.

Prompt professional response. I did not purchase car but it was a positive interaction and I would visit again

Great attitude and responded pretty quick and gave all info requested.

Good

I live 3 hours away so all of my contact with the sales person was over texts. I had a horrible experience with the salesman. I did not have the largest of down payments so the salesperson instead of saying “you need to increase your down payment” just didn’t work on the loan at all. I would ask a day later if there was any progress and he would say “not yet soon” then after 3 days of talking to this salesman and I found out the car was sold. I did not find out from the salesman I found out from the website. When I screenshot the listing being sold and sent it to this salesman he responded back “sorry you did not have a large down payment so it would have been a hard deal to reach”. This was the first time I ever heard him say anything negative about me purchasing the car. So at the end it became clear that this salesman did not even attempt to work on the sale for me and just kept my hopes up by saying he was working on it.

No pressure

Responded quickly and very polite. Overall good experience.

One of the best experiences at a car dealership I have ever had. Thank you

John has been great throughout our car purchase. He is available to answer any questions. So far so good. Hope to get our car by next week as it's an out of state purchase.

Had a great experience and the dealer made everything very easy.

My experience was a breeze from start to finish. Anthony my salesman was professional and helpful. The car was exactly what I expected and wanted. They did whatever was needed to finalize the transaction including the owner Dan, delivering the car to my doorstep.

Good price on car. Overall buying experience took a little long due to out of state registration.

The salesman (Dave Brown) and the manager Eric both tried to work out a deal on a car that had most of what we wanted but ultimately the shipping cost from CT to Ca. was just too much to overcome. The staff there was both courteous and helpful throughout.

I appreciate the salesman getting in touch with me in a timely manner and was helpful. Couldn't visit the dealership, out of state but their website was helpful.

Prompt call back on the car I was interested in. Dealer was willing to deliver the car to me as I live about 3 hours away. Very responsive dealer.

Very helpful staff!

Great experience

Quick and efficient, hard my car in less than a week. Our salesman was very helpful, kind, and considerate. Offered things to help my young daughter to start entertained when she was antsy during the buying process. The staff was very nice. Great place to go.

I emailed them , about the Chevy 2500 . Dave called too let me know that some one put a deposit on that truck the same nite . Bummer , real nice truck

John was great. Overall the experience was easy and I would highly recommend!

Had an exquisite time when I showed up at the dealer

I emailed him back but didn't have time to view the car They were understanding

Very helpful

Good dealers

The response was quick, but didn’t answer my question

I inquired about the white 2014 cts premium that is the best deal I have seen my first choice is black if I can’t find a black and that one is still I might go for it. I still think I going to wait until the Spring.

The vehicle was everything they said it was and they were very easy to deal with

Good response time

I puchased this car. Very happy with the car and the salesperson.

Very responsive and helpful

Called me right away.

Saw a car on the site. Called Thursday, Friday, and Saturday morning to verify that it was still for sale and available to drive. It was, so I drove 55 minutes to go take it out for a spin. I get there and they say "oh sorry it sold, how about a (different year/color)?" Bait and switch. Disappointed, I said no thank you, thanks for your time. On my way out, I saw the exact car that I had come to see, on the lot tucked behind a couple others. Bait and switch that cost me 2 hours and miles on my own vehicle.

Very good

Very helpful! Tried their best to provide me the information I need but I got a better deal at other place so I couldn't buy the car I was looking for. If I need to buy a car next time, I will definitely go to them.

We called before we went down there to look at one particular vehicle. They knew we were coming and what vehicle we were going to look at but still they didn't have it ready. The battery was dead and they couldn't get it going. When we got in the vehicle it was filthy! There were footprints inside the car on the hood. They totally wasted my time.

The dealer didn't contact me the first time but did contact me the second time. I contacted the dealer to confirm my appointment for a test drive and they asked me to come in. When I went there the car wasn't at the dealership at all for a test drive. It was at some repair shop, which didn't annoy me at all as I understood they were probably trying to get the car fixed before the test drive. So I waited and when the car arrived and I took a test drive...o boy.... I have never seen a car in that kind of awful condition which has been granted to the customer for a test drive. The car was vibrating like anything, probably a wheel balancing problem or more. The car won't even begin to accelerate until you put your foot down the gas completely and that too after a while. I have driven Dodge Darts and other Dodge cars before and it's nothing to do with Darts or Dodge cars trust me. The interior was dirty as hell. See my point is may be they will be doing some more work on the car and make things better. But the car was on Cargurus for about 1 and half months and I fail to understand why it wouldn't be ready especially when you're asking a customer to come down and take a test drive. I mean the essence of test drive is to drive the car and feel good about it. Doesn't make any sense that you set a car up for test drive that would make the customer feel awful about driving it and then you say you'll fix everything soon.... Bad bad experience...!! I drove 60 miles to test drive this car and I'm still cursing myself for choosing to do so.

Good

Very good quick call back. Good communication

wrong engine

The sales person Carmine was exceptional. He worked with my very busy schedule. The experience was great and I will be going back to this dealer for my next car.

Prompt service, very nice, knowledgeable about car, fair pricing, willing to help in any way

Quick to respond but site had not been updated and vehicle had been sold

Great experience...no pressure atmosphere with great prices. Dave and Tom were helpful throughout the process and got me the car my family needed. Would recommend to friends and or family any day of the week.

quick response

Great place to buy a vehicle. Great service, friendly sales staff, not pushy and when I discovered that there was a problem they fixed it right away. The service dept is excellent. I would definitely recommend this dealership to anyon e looking for a used vehicle at a good price.

Immediately responded to my request.

Very nice salesman (Noel). No haggle prices which were fair. Noel sent me pictures of the car before I made the trip there, which I appreciated being about an hour away. The car didn't work out for me, but I appreciated the good service.

An informal car buying experience overall. (Which I prefer) Sales professional Noel is the best! Got a fair trade in value on my vehicle. (Important, cause of the no haggle pricing) Dave was real busy in finance, yet was patient with me and did a great job to close the deal.

Noel was great at his job, and filled me in on the detail of the car.

First off, we all know it's difficult dealing with anyone in sales. I have to say the staff here was great and at no time made me feel pressured, as a matter of fact, they were very confident in their merchandise.

Fair

Good

We purchased a vehicle from them. Good price for a decent vehicle. No problems to date. Wasn't cleaned well but the price was below book so we did a thorough cleaning ourselves. Overall happy with the transaction.