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Highline Auto Sales
About Us
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Today 10:00 AM - 7:00 PM (Open now)
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555 Executive Drive
Willowbrook, IL 60527
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Dec 28, 2025
The seller was helping but we didn’t reach an agreement based on differences of opinion regarding the car’s trim, mileage and year.
Dec 2, 2025
Very quick to follow-up. 4 of 5 stars only due to fact I have not met with
personally yet to test drive the vehicle.
Oct 26, 2025
Great experience overall , my sales man was really knowledgeable and helpful . I will definitely recommended them to other friends
Sep 19, 2025
THEY DON'T WORK WITH YOU. I got approved by my bank and the Dealer wanted me to finance through them. They took a deposit from us,
but never called back to give an update on their decision. Sales person said he was going to ask the owner if we would be able to do the
finance through our bank verses them, but never got an answer from them. I'll never go back. I did find a different dealer that wanted our
business.
Sep 19, 2025
Response from current dealership:
Hello Liz, sorry for the unfortunate experience. Can you please let us know who you worked with? Also, was your deposit refunded? Please reach out to us at 630-986-8888
The salesman was not very responsive. After I sent all of my information he stopped responding. Dealership sent a follow up email and then didn’t respond to my reply trying to purchase. Followed up two weeks later and the next sales person took my information again and then they sold the car when I called back to follow up. Nothing like the car salesman stereotype in the worst way.
Sep 12, 2025
Response from current dealership:
Hello Elisha,
We apologize that you are having a hard time getting in touch with someone. Can you please call Management at 630-986-8888 and speak to Ray or Moe. They will help you going forward. Sincerely Management
We apologize that you are having a hard time getting in touch with someone. Can you please call Management at 630-986-8888 and speak to Ray or Moe. They will help you going forward. Sincerely Management
Aug 18, 2025
Responded to my inquiry quickly but never had any follow ups after that when I called in for some more information.
told me SUV was sold after I told them I pay cash, offered 3-year older SUV with higher miles at same price
Aug 18, 2025
Response from current dealership:
Hello,
Thank you for the opportunity. We are a high volume dealership and there is no difference whether you pay cash or finance. If the car was sold then we try to offer alternatives. Can you please let us know who you were working with and which car in order to further assist you. Sincerely Management
Thank you for the opportunity. We are a high volume dealership and there is no difference whether you pay cash or finance. If the car was sold then we try to offer alternatives. Can you please let us know who you were working with and which car in order to further assist you. Sincerely Management
What's not included upfront is about $5,000 in fees (Document fee, Dealership Fee, Delivery, License & Title
Taxes and Tags)
Jul 26, 2025
Response from current dealership:
Hello,
Thank you for your interest. As a Licensed Dealer, we have to collect tax, title, registration, and Doc fee. We also have to secure the Lien of Title to your bank. Delivery is a great option we offer Clients however, you could simply come and pick up the vehicle upon purchase to avoid that cost. Thank you for your consideration and please let us know if we could help you in your purchase. Sincerely Management
Thank you for your interest. As a Licensed Dealer, we have to collect tax, title, registration, and Doc fee. We also have to secure the Lien of Title to your bank. Delivery is a great option we offer Clients however, you could simply come and pick up the vehicle upon purchase to avoid that cost. Thank you for your consideration and please let us know if we could help you in your purchase. Sincerely Management
Jun 29, 2025
A1 service. Robert did a great job. I told him I would be there at 11 am. He
was there waiting for me. Expedited the whole experience and answered
every question I had. The car was everything he said it was. I drove it from
the dealership to Detroit with out any problems. Everyone working there
was busy and friendly. I would highly recommend High line auto sales.
Dealer had consistent communication during the buying process. There were some concerns with the vehicle after purchase that I wasn't able to accurately assess dye to being an out of state buyer with limited time(I was driving the vehicle back to my state). Most of them are maintenance issues that could have been addressed with a little more time, and were addressed after notifying the dealership, but I do have some subtle trim damage I didn't catch due to my own constraints.
Told me they would clean the interior while we signed papers. After I got in the car it was still just as dirty as when I test drove it. Exterior was clean and had a smooth buying process but disappointing that I had to go vacuum and clean out a car I just bought.
Jun 2, 2025
Response from current dealership:
Hello Lexi,
Thank you for your purchase. We sincerely apologize that the car wasn't cleaned properly. Please reach out to Isaiah and he can schedule a free detail. We will also credit you for an additional detail to use throughout the year. Sincerely Management.
Thank you for your purchase. We sincerely apologize that the car wasn't cleaned properly. Please reach out to Isaiah and he can schedule a free detail. We will also credit you for an additional detail to use throughout the year. Sincerely Management.
Mar 21, 2025
Love Isaiah very helpful and communicated with me throughout the whole process
The dealer responded several times by email. If the car goes off reserve so I can buy it, great. If it doesnât, darn it, Iâll fall victim for the second time - losing out because I
donât live where the car is, so canât drive it and make an offer before some local gets it. Really frustrating.
Update: the car sold. Nice dealer, though.
Feb 11, 2025
Excellent we just couldn't agree on a delivery process,..
Oct 8, 2024
Received requested info
Scott was willing to text me instead of sit on the phone and talk about this deal. As a millennial this made me want to work with him cause I didn’t feel pressured to buy from him. I originally messaged them through cargurus at 11pm. By 10:30am Scott had texted me and asked if I had any questions and to let him know how I could be of service. He informed me of them having good financing even though I was coming with my own and even gave me a quote for my trade in( which later even gave me 1k more than he originally quoted me just to match the KBB.)
I randomly showed up and happened to catch him doing his morning walk through. Greeted me instantly, no attitude, no salesy tactics. Immediately he took me right to the Tesla I inquired about. He asked if I wanted to see others but my mind was already made up. From there it was the test drive, running the numbers that we both felt made sense for us then just getting the deal done. He even checked on me a few days later to ask how I felt
Aug 16, 2024
Very nice and quick to respond. Very good to send great pictures and great to help give good information on car! The dealership fees are reasonable and even had an included with their fees a chip fix for cosmetics to car at a paint shop included in fees that was good idea. One cosmetic fix of a paint might cover the dealership fees and most charge for that and no added benefit of something. It was reasonable too. I feel this dealership has good selection and prices seemed good and fair. I would buy from but I found color in similar car that I wanted at another dealership. I would recommend from my experience with Ethan, he was honest and very good to give good pictures of details. Ethan had great customer service skills!
I'm very careful about leaving negative reviews, but need to share what happened to me to help others. I found a car I liked so I put a deposit on it and then flew to
Chicago to pick it up a week later. First I got there to find the car had over 800 more miles on it than what was shown in the pictures and even what they listed on
the sales agreement they sent. That's a substantial amount for a 26,000 mile vehicle that had a deposit on it. The pictures also showed a key fob, which they said
they didn't have. Lastly they told me over the phone that the car was in pristine condition, but it had paint dings on the front and back. They said they'd make it
right and in the end offered half what the sales guy said they would for the mileage, but they couldn't cut a check there, they'd have to send it. It took almost a
month of texts and calls to get them to send the check. I shouldn't have had to chase them for it.
Jun 24, 2024
Response from current dealership:
Hello Ben,
Hello Ben,
Thank you for your purchase in April 2024. This model x was in pristine condition when you purchased it. You came in and inspected the car and didn't have any complaints at purchase. We would be willing to repurchase this plaid from you . We also reimbursed you for the mileage discrepancy as well as the key fob with two separate payments. Both parties mutually accepted this settlement and we are confused why you would be leaving this review. Please call Justin for any further assistance. Thank you Management
Hello Ben,
Thank you for your purchase in April 2024. This model x was in pristine condition when you purchased it. You came in and inspected the car and didn't have any complaints at purchase. We would be willing to repurchase this plaid from you . We also reimbursed you for the mileage discrepancy as well as the key fob with two separate payments. Both parties mutually accepted this settlement and we are confused why you would be leaving this review. Please call Justin for any further assistance. Thank you Management
May 18, 2024
They misrepresented about the car. Other reviews about their behavior is correct. I spoke to the person at the dealership for two days, before he told me the car was sold. It was sold before we started talking. You keep getting messages from an automated assistant. It is really bizarre, they have a small inventory so they should know if they don’t have a car in inventory. I still think they had in inventory or they never had it to begin with. I would be cautious in dealing with them.
Jun 24, 2024
Response from current dealership:
Hello Robert,
Thank you for your interest. Who did you speak to and did you leave a deposit on a car. All cars listed in our inventory are listed and we will let you know if there is a deposit hold. Please call Management for further assistance. Thank you
Thank you for your interest. Who did you speak to and did you leave a deposit on a car. All cars listed in our inventory are listed and we will let you know if there is a deposit hold. Please call Management for further assistance. Thank you
Show older dealer reviews 245
Feb 20, 2024
Salesman was very nice and helpful.
Feb 15, 2024
Easy to work with and got me all set with the Tesla Model X!
Jan 30, 2024
Scott was very helpful with getting all the paper works when it came to transfer of funds from my bank to
Highline Auto Sales. Scott was very patient explaining what needed to be done with all the small issues to get
the deal done.
Jan 10, 2024
Very responsible and helpful!
Nov 15, 2023
Great
Sep 15, 2023
Dealer responded,was going to check shipping price.Never heard from him again,which is fine.I found a testla in washington.
Sep 18, 2023
Response from current dealership:
Hello Paul,
Thank you for the opportunity. We need more information regarding the person you were in contact with. We haven't been able to locate a tesla lead from Washington nor is it in our interest to pass up an opportunity with only a shipping quote. We are able to give a quote at the time of contact. Please let us know if there is anything else we can do to accommodate your experience. Thank you Management.
Thank you for the opportunity. We need more information regarding the person you were in contact with. We haven't been able to locate a tesla lead from Washington nor is it in our interest to pass up an opportunity with only a shipping quote. We are able to give a quote at the time of contact. Please let us know if there is anything else we can do to accommodate your experience. Thank you Management.
Sep 4, 2023
Overall is good. Nice vehicle. Ray is nice person who works with us get a good deal and another young guy should be owners son, he also give us a lot of advice and answer our questions, really patience. Would recommend.
Aug 16, 2023
Worked with Ray, who was very responsive and helpful. Ended up purchasing from them soon after. Car was
delivered in good shape. Ray continues to be helpful with further questions I've had.
I showed interest in one of their featured vehicles on Car Gurus.
Mo, GM, Ray, knowledgeable and professional sales associate, along with Vincent, knowledgeable and professional sales associate, were great!
I have absolutely no criticism regarding the dealership. The indoor accommodation for their vast inventory is expansive!
Our interactions didn't result in a sale because I realized I'd struggle with navigating the S550 Coupe through my indoor multi-ramp parking garage, I currently drive a C300 4matic Coupe, along with a few other cosmetic details that we weren't comfortable with.
If i were to take interest in something else in the distant future, I'd definitely go back to Highline.
Sep 20, 2022
Fast and simple!!
Highly recommend
Apr 17, 2022
They were the best! They were not pushy. I would definitely go to them for my next car.
Mar 25, 2022
Great
Jan 25, 2022
Response from current dealership:
Hello Rodger,
We advertise our vehicles with the carfax. The carfax is available online and we are not sure what you mean that the car was advertised with no accident. If the carfax shows there was an accident, then that is how it is advertised. Can you please let us know which salesman you spoke to in order to verify your claim. We currently do not have a Rodger in our sales log. Thank you Management 630-986-8888
We advertise our vehicles with the carfax. The carfax is available online and we are not sure what you mean that the car was advertised with no accident. If the carfax shows there was an accident, then that is how it is advertised. Can you please let us know which salesman you spoke to in order to verify your claim. We currently do not have a Rodger in our sales log. Thank you Management 630-986-8888
Sep 25, 2021
Mathew was nice and professional to deal with.
I called - at noon - to make sure the 2018 Mercedes GLE was on the
premises and available for a test drive because I live 150 mile away. Matt
reassured me it was there and set up an appointment for 3pm. Vince called
me when I was just a few miles from the lot - a few minutes before the
appointment - that the car was not actually on the lot (getting repaired) and
was not available but he could show me other cars. They wasted 5 hours of
my time (round trip) and a tank of gas. Disrespectful and unprofessional! I will
never do business with them: dishonest in one thing - probably not
trustworthy in another either.
Jul 12, 2021
Response from current dealership:
Thank you for the opportunity and we apologize for the mix up. Our Mercedes Benz rep set an appointment for recall work to be performed with our service manager and this was not passed on to our sales department. Vince did check on the status of the vehicle and unfortunately called you while you were on your way in. Please call Vince and Management will credit you for your time and fuel. Thank you
Nice people but not to eager to work with you to sell the vehicle. I have very little credit so I was expecting a big down payment but highline was not going to put in the work to make it happen. Since than I got approved for a higher price RS7, but they were nice on the phone and sent me plenty of info and pictures on the vehicle they still have for sale as of today.
Jul 12, 2021
Response from current dealership:
Hello,
Thank you for the opportunity. It is in our interest to sell you a vehicle, unfortunately we do not control what our banks require from clients for approvals. We haven't had a RS7 in some time, can you please let us know who you worked with and we can look into your claim. Thank you management.
Thank you for the opportunity. It is in our interest to sell you a vehicle, unfortunately we do not control what our banks require from clients for approvals. We haven't had a RS7 in some time, can you please let us know who you worked with and we can look into your claim. Thank you management.
May 14, 2021
Great experience I brought the 2015 S550coupe very impressed with the dealership
It wasn’t a bad deal. Could’ve been better. We made a deal and they put the cost right back on in finance. They called it another charge for something and couldn’t explain exactly what it was. It was only $500.00 dollars but it really bothered me. I didn’t like the fact that they were being slick like that. I was about yo walk away but I decided not to because they already ran my credit in the deal. The car is great though. Very high quality cars. The business could be ran better without the conniving dealings. Then my experience would’ve been great.
Apr 27, 2021
Response from current dealership:
Thank you and we are glad that you are happy with your purchase. Can you please let us know who you worked regarding a $500.00 fee. We do not have a dealer fee however, there are other products such as warranties, gap, etch, tire and wheel that we do offer at an additional cost. Thank you and we look forward to hearing from you. 630-986-8888
Mar 10, 2021
Return my calls answer all my questions
Nov 30, 2020
We had a great experience with Highline, we worked with Scott who had the car ready for us to
drive when we arrived at the dealership, the car was detailed inside and out and looked like a
new car. We did go ahead and purchase the car and received a very fair price. I would highly
recommend this dealership to friends.
They suck...
I thought I was pretty approved they asked me
to put down $5,000 I told them I only have
$2,000 I basically didn't get approved I guess,
they need to communicate this information with
me... the staff didn't know what was going on... I
lady would call asking me if I'm still interested...
poor communication skills
Dec 9, 2020
Response from current dealership:
Hello and thank you for the opportunity. If the bank needs $5000 down then that is what they need. We are not the lender unfortunately and the banks have their guidelines depending on your credit. You may also have the wrong dealership. We do not have a lady that calls to follow up with customers. Thank you Management
I was told the car I was interested in was
sold already, so they showed the same
model but more expensive, more than 4k.
So obviously I didnât buy anything.. the guy
was nice (Vincent) and not pushy but I wish
they would if offer me a better deal.. they
lost a sale. The strange thing is that the car
I wanted still shows available on the site.
Nov 14, 2020
Response from current dealership:
Hello and thank you for the opportunity. Vehicles that have deposits will continue on site until the sale is final. All of our similar model vehicles are priced within one to two thousand dollars of each other depending on the options and mileage. Can you please let us know who you worked with in order for management to follow up with you. Thank you
Oct 30, 2020
They were very friendly. I even went in without an appointment and bought a 2018 Mercedes Benz car, got a great deal.
The dealer contacted me promptly, they explained their services, how they could help me with a contactless sale and transport the vehicle
long distance. It was a swift and smooth sale and transport. The salesperson, Matthew was respectful, quick to respond, helpful and
friendly. The listing was very good in the description of the vehicle, it was clean on arrival. I would recommend the dealer to friends.
Great service! Friendly staff! Matt, Vince, and everyone else involved with the deal. Was able to reach a great price vs other cars posted online for sale around the country, very competitive. I recommend this dealership to anyone that’s looking for a higher end vehicle for a fair price!
Sep 14, 2020
Purchased my third Tesla model s. It was a 2017 Tesla model s and the buying experience has been excellent every time. Scott contacted me as soon as they received it and told me the different options it had. I came in, test drove the car, and Damian in finance got me approved very fast. I was in and out in an hour just like usual. THANKS HIGHLINE!
The car had many scratches which were not described in the report, also it was mentioned in
the description that the car has ventilated seats and it does not.
Sep 4, 2020
Response from current dealership:
Hello,
We are sorry for your experience. If this was the 2017 Mercedes Benz GLE350, then please let us know. That vehicle did have a few scratches and was priced accordingly. It was priced at $27995 and average market value is $31995.00. This vehicle was sold however, we have others in inventory and can discount it further due to your experience. Thank you Management. 630-986-8888
We are sorry for your experience. If this was the 2017 Mercedes Benz GLE350, then please let us know. That vehicle did have a few scratches and was priced accordingly. It was priced at $27995 and average market value is $31995.00. This vehicle was sold however, we have others in inventory and can discount it further due to your experience. Thank you Management. 630-986-8888
Great job explaining in detail about the vehicle excellent pictures describing the vehicle and mileage I was very satisfied with what was understood about the vehicle I love that type of vehicle and when the time is right I wouldn't mind contacting this dealership to purchase a vehicle
Worked with both the online Sales Manager, Scott, and my salesman, Vince. Both were highly professional and gave me time to review my options and time to look over the car I purchased. There was no pressure. Just make sure to understand they are a used car dealer and expect that used cars will have issues. Be sure to get a pre purchase inspection done by an independent shop to review the car prior to purchase. It’s worth paying $100-$150 to have an independent professional mechanic look over your vehicle of interest vs. paying possibly thousands in unexpected repair bills after you buy your car. This will also help you with negotiating a fair price when understanding the needed repair costs. Thanks, gentlemen!
Jul 10, 2020
Put my deposit down & they all was very helpful & attentive and understanding
Mar 26, 2020
Very straight forward to me and very professional I’m sure I will recommend them to my relatives and friends
Feb 18, 2020
nice follow up
Feb 14, 2020
Matt called me and over a few days, helped me quickly purchase the car shown. Very positive experience and
they had about six cars I really liked on hand.
When I returned the call to speak with the guy
they said they would give him the message to call
me back! But he didn't in fact the price went up
from 29,999 to 33,999. I have been watching this
Gwagon for over 2years. The price has changed
so many times. I'm no longer interested. I don't
think they really want to sell it. To inconsistent
with the price.
Jan 31, 2020
Response from current dealership:
Hello,
Thank you for your interest on the G wagon. The prices do fluctuate depending on current market value. We are not sure why you didn't purchase when the car was listed at 29,995. The price is currently 33,995. and it is the most competitively priced GWagon on the market. Please let us know if you are interested and management will consider selling this unit at a discounted price. Thank you
Thank you for your interest on the G wagon. The prices do fluctuate depending on current market value. We are not sure why you didn't purchase when the car was listed at 29,995. The price is currently 33,995. and it is the most competitively priced GWagon on the market. Please let us know if you are interested and management will consider selling this unit at a discounted price. Thank you
Jan 26, 2020
Great dealer
Jan 9, 2020
Best experience ever. Simple and easy. Scott was really helpful throughout the process and gave me a great deal for the car
Jan 1, 2020
This was the easiest car buying experience Matt was great. I have to go back and get a cargo cover for my trunk but for the most part I made my inquiry I was contacted immediately and got my car the next day. Everybody at the place was nice. No complaints.
Great people to deal with. I bought my car from them 2024 BMW 535I XDrive.
Great vehicle. What I found out that this car has an extended warranty on it from the previous owner.
They carry great selections of all luxury cars and they are capable to work some numbers with you. Highly recommend.
Dec 27, 2019
They return my email promptly. They were very accommodating in terms of how to purchase the car and have it shipped.
Sep 27, 2019
Matthew was quick and so was Sam the owner also the customer service was nice vehicle has no problem yet.
Sep 25, 2019
I did buy a car from them. The vehicle was good but I have to say this place is far from
professional. I went there and the sales person gave me a couple of inaccurate facts
about used cars, I had done my research before I went there so I was able to tell. Then
when I went there for the second time with my husband we requested to speak with the
manager, who instead of coming by the desk and introducing himself decided to simply
yell across the room. when we were leaving the sales person didn't even say goodbye
until my husband did. Then once that I had wired the money, a day before I went to pick
up the car, I texted the sales person to correct the address on the tittle and he never
replied. That gave me the impression that once the money was on their side, the
customer service had ended. The day that we went to pick up the car they made us wait
for over 30 min. Even though all the paperwork was signed. I found weird that they
prefer communication via text and not by email.
Sep 25, 2019
Response from current dealership:
Hello Ana,
Thank you for your purchase. We apologize for your experience and we worked hard to provide you with a great car at an excellent value. Management was very confused with your request for us to provide you with a 30 day warranty. The 2018 Macan is under full factory warranty bumper to bumper and we also give you a 15 day 500 mile warranty on the power train. You were also here multiple times and Mattew worked closely with you and we would have addressed your concerns if you brought them up. Salesman are also able to make contact through email, phone or text. Matthew could ha
More ...
Thank you for your purchase. We apologize for your experience and we worked hard to provide you with a great car at an excellent value. Management was very confused with your request for us to provide you with a 30 day warranty. The 2018 Macan is under full factory warranty bumper to bumper and we also give you a 15 day 500 mile warranty on the power train. You were also here multiple times and Mattew worked closely with you and we would have addressed your concerns if you brought them up. Salesman are also able to make contact through email, phone or text. Matthew could ha
Sep 25, 2019
Response from current dealership:
Thank you, we appreciate it.
Sep 25, 2019
Response from current dealership:
Thank you!
Car was sold. The guy (Isaiah) that was his name, didn’t even contact me to let me know. I drove 30 minutes for nothing. Very un profesional.
Sep 25, 2019
Response from current dealership:
Hello,
We are sorry that the car was sold before you made it in. Unfortunately Isaiah tried multiple times to contact you via email however, there was no answer. He is aware of the situation for future showings and should have sent you an email. We would like to offer you a gift card for your time. Please contact Isaih to process this. Thank you management.
We are sorry that the car was sold before you made it in. Unfortunately Isaiah tried multiple times to contact you via email however, there was no answer. He is aware of the situation for future showings and should have sent you an email. We would like to offer you a gift card for your time. Please contact Isaih to process this. Thank you management.
Sep 25, 2019
Response from current dealership:
Thank you for the Opportunity!
Aug 11, 2019
nice people
Sep 25, 2019
Response from current dealership:
Thank you!
Jul 31, 2019
Responded quickly
Jul 12, 2019
Matthew responded to me right away with a phone call and a text. We went to test drive the vehicle and bought the vehicle. Matthew and staff were all very helpful and good to work with. They stood behind the car's quality allowing me to take the car to a dealership to get checked out and the car checked out okay.
Sep 25, 2019
Response from current dealership:
Hello George,
Thank you for your purchase. We are glad you were happy with our process. Please call Mattew to set up a free detail within the next year.
Thank you for your purchase. We are glad you were happy with our process. Please call Mattew to set up a free detail within the next year.
Jul 8, 2019
They have a lot of nice cars here but be prepared to wait a long time. Had to return to pick up the car but was still kept waiting for someone to finish the paperwork up. Said they were going to 'gas the car up'... Only put in 1/4 tank.
Sold the car with only one key and that was only revealed once we were about to leave with it. I can get another key for $200 .. great :-\
Allan was nice to deal with.. Other finance guy that we dealt with on our first visit seemed annoyed just to be doing his job so that soured things for us.
An 'OK' place. We got a car we liked in the end but that was about it. Certainly didn't feel like our business mattered though.
Aug 12, 2019
Response from current dealership:
Hello Derek,
Thank you for the opportunity and we are glad you like the car. Can you please let us know which car you purchased and the salesman. We appreciate all of our clients and work hard to provide the best experience we can. That being said, you can call us at 630-986-8888 and ask for Zack in order review your purchase. Thank you
Thank you for the opportunity and we are glad you like the car. Can you please let us know which car you purchased and the salesman. We appreciate all of our clients and work hard to provide the best experience we can. That being said, you can call us at 630-986-8888 and ask for Zack in order review your purchase. Thank you
Jun 29, 2019
Scott answered the questions that I had. And I plan on shopping with highline if they have what I'm looking for when I'm ready.
Sep 25, 2019
Response from current dealership:
Thank you for the opportunity!
Inquired via Cargurus and salesperson was
quick to respond. Unfortunately the car had
been sold the previous day. Salesman was
very nice and asked if there were any other
vehicles I was interested in and he could
get me information on them. They didn’t
have what I was looking for, but based off
of my interaction with the salesman I will
check back with them.
May 27, 2019
Did respond, but didn't tell me there was a deposit on the car I requested about until after i ran my credit. There is a request eprice on the page and I specifically asked what the lowest out the door price could be so i can run my own numbers. I never recieved a response for this. After I test drove it I needed the night to talk to my wife about it and asked a few questions about out the door price and what they will give for my trade in with no response. How can I do business without being financially prepared to do so?
May 27, 2019
Response from current dealership:
Hello Eric,
There was not a deposit on the car. This car had a great deal of inquiries and you were urged to leave a deposit to hold it while you made your decision overnight. Unfortunately, there were three appointments on this car and it was sold soon after you left. We will be receiving similar models this week and can offer you the same price however, we cannot hold vehicles with no commitment. Thank you for the opportunity and we can have scott follow with you once the new units are delivered. Sincerely Management.
There was not a deposit on the car. This car had a great deal of inquiries and you were urged to leave a deposit to hold it while you made your decision overnight. Unfortunately, there were three appointments on this car and it was sold soon after you left. We will be receiving similar models this week and can offer you the same price however, we cannot hold vehicles with no commitment. Thank you for the opportunity and we can have scott follow with you once the new units are delivered. Sincerely Management.
They have a great selection of luxury vehicles! Got the one I wanted with no problems...love it! Hamilton was a polite and courteous salesman!
Sep 25, 2019
Response from current dealership:
Thank you for your purchase. We appreciate your business. Please call us Management for a free detail within the next year.
May 5, 2019
I asked Highline Auto Sales a question about a vehicle they had through CarGurus.
Scott returned my email and talked up a storm about Highline Auto Sales and no mention of my question.
I emailed Scott back and restated my question about the vehicle.
Once again Scott salesman for Highline Auto Sales this time didn't even bother to answer my question. No REPLY or ANSWER!!
My question was if they would take 25000 for a Mercedes Benz that they where asking 27,000 for.
Why couldn't Scott reply yes or no , this tells me what respect they have for customers and themselves.
RUDE !!!!
May 11, 2019
Response from current dealership:
Hello Donna
You left a final and best offer and Scott replied that unfortunately we can't sell this vehicle at that price. We are sorry that you are upset and had to leave a bad review since you were unable to purchase this vehicle on your terms. Please call us for further negotiating if you are interested in this Mercedes Benz. Thank you Management.
You left a final and best offer and Scott replied that unfortunately we can't sell this vehicle at that price. We are sorry that you are upset and had to leave a bad review since you were unable to purchase this vehicle on your terms. Please call us for further negotiating if you are interested in this Mercedes Benz. Thank you Management.
Scott actually was very nice to deal with. Unfortunately, by the time he arrived at a decision to make a deal, I had already purchased. But I found these folks to be very reasonable to deal with
May 22, 2019
Response from current dealership:
Hello,
We would like to thank you for the opportunity. Unfortunately, it did take time to work on your offer since there were multiple offers on this vehicle. Thank you Management
We would like to thank you for the opportunity. Unfortunately, it did take time to work on your offer since there were multiple offers on this vehicle. Thank you Management
Apr 3, 2019
Great service!!
Feb 12, 2019
Even though I didn't buy a vehicle from this dealer. the internet sale Hamilton was very helpful and prompt. I would return when I need another vehicle. thanks
Jan 20, 2019
I received a quick response.
Jan 17, 2019
Professional service . Very satisfied .
Jan 13, 2019
ok the sales guy was good sent me pictures, did well
Jan 6, 2019
Nice
Dec 31, 2018
Highline Auto was great brought my first Escalade from them with no issue. Sales was great the whole staff was great I will different by again from them. Huge selections on different types of vehicles to choose from and staff is knowledgeable about the products. Fast easy transaction. Highline Auto does it right!!!!!
Dec 9, 2018
Very helpful and informative sales staff
Dec 8, 2018
Called and spoke To Scott. He set up an pre purchase inspection quickly and everything went well. Car only had a minor issue with the door handle which they repaired. Awesome response and purchase experience!
Great experience with Highline Auto Sales! I was a bit cautious exploring the option of buying a car out of
state as I had never done it before but as soon as I got in contact with them, all my worries were gone. They
are a very experienced dealership that knows how to handle out of state deals very smoothly. All of my
questions were answered and they were great to work with closing the deal. Their customer service is
exceptional and communication was as well. Would definitely recommend buying a car from them as they do
their very best to make sure they can get you into a great car with an awesome deal.
Dec 4, 2018
I asked about the accident reported and the sales man replied that it may not have been anything more than a grocery cart banging the car. I never received a clear answer to what the CarFax reported.
Apr 17, 2019
Response from current dealership:
Hello Jennifer,
Carfax reports accidents as well as other damage. Other damage can be many things including a rock chip or door ding. Carfax, at times , only reports accidents or other damage and does not include the details of what was damaged. Management can look further into any damage a vehicle sustained through our inspection or pre-purchase inspection. Please feel free to contact us regarding the vehicle you are looking at and we can explain further. Thank you Zack 630-986-8888
Carfax reports accidents as well as other damage. Other damage can be many things including a rock chip or door ding. Carfax, at times , only reports accidents or other damage and does not include the details of what was damaged. Management can look further into any damage a vehicle sustained through our inspection or pre-purchase inspection. Please feel free to contact us regarding the vehicle you are looking at and we can explain further. Thank you Zack 630-986-8888
Nov 4, 2018
On a CarGurus site under Carfax it said there was no issues or accidents we went there and at the closing they handed us a Carfax to sign off on when we look through it the car had been through three accidents and one of them have structural damage we never bought the car
Nov 5, 2018
Response from current dealership:
Hello Shane,
Thank you for your interest in our Lexus Rx350. We provide a car fax report for all of our vehicles and they are available online or by contacting our dealership. This Lexus was a local trade from repeat customer. It was in a rear end collision which caused structural damage. The car was repaired by a certified auto body center and it passed our inspection. That being said, this Lexus was priced five thousand dollars below market value due to its history and was sold after being sent for inspection at the request of the client. We offered to send it for inspection for you
More ...
Thank you for your interest in our Lexus Rx350. We provide a car fax report for all of our vehicles and they are available online or by contacting our dealership. This Lexus was a local trade from repeat customer. It was in a rear end collision which caused structural damage. The car was repaired by a certified auto body center and it passed our inspection. That being said, this Lexus was priced five thousand dollars below market value due to its history and was sold after being sent for inspection at the request of the client. We offered to send it for inspection for you
Not very forthcoming over phone about the condition of vehicle. Said it was good condition, car had several cosmetic issues that added up to thousands of dollars. It would have been great to know prior to me driving 50 Miles to get there.
Nov 5, 2018
Response from current dealership:
Hello,
Can you please let us know which vehicle you were looking at and the salesman in order to investigate your claim. Thank you
Can you please let us know which vehicle you were looking at and the salesman in order to investigate your claim. Thank you
Sep 26, 2018
Responsive
Sep 4, 2018
Very professional
Aug 12, 2018
Scott contacted me right away. I get there and was greeted before I even walked through the door. It was a very low pressure sale and they made me feel at ease the whole time I was there. The SUV is awesome and pretty much sold itself but the friendly atmosphere sealed the deal!
Aug 2, 2018
I had a great experience when I purchased my Audi A8. Brad was knowledgeable and helpful. The staff is very nice and not too pushy. My wife and I were treated very respectfully. I will buy from Highline again.
Jul 24, 2018
We had a great experience! From the first email until we drove off of the lot. I would definitely recommend HighLine auto sales!!
Jul 17, 2018
response was excellent.
Jun 23, 2018
Yes the experience was great I purchased the vehicle thanks for your service
May 17, 2018
Very nice gentlemen to work with they really care about your time.
May 16, 2018
Good experience with Highline Auto Sales overall. Bought 2015 Mercedes
550 4 Matic, but had some hick ups like one tire w/o thread (did not fit with
other tires), some documentation errors. All things were resolved in
satisfactory way but added unnecessary hassle. Communication back and
forth was excellent.
May 15, 2018
Made contact rather quickly.
Apr 6, 2018
I have never dealt with someone so unprofessional. I contacted them several times. Each time they were busy and told me they would get back to me. They never did. After a week and a half of trying to talk to someone, the truck was sold to another party. Wouldn't recommend this dealership to anyone, very disappointing. This is a censored review, my true feelings would be R rated.
Apr 7, 2018
Response from current dealership:
Hello Brent,
Thank you for your interest. Can you let us know which salesman you were working with. We cant seem to locate you in our lead system. Thank you management.
Thank you for your interest. Can you let us know which salesman you were working with. We cant seem to locate you in our lead system. Thank you management.
Apr 2, 2018
Went in to lol at car I live about hr n 1/2 away so had a link to get pre approved before I got there less work to be done other than test drive and make sure everything works everything worked great left with the car they offered great warranty with it brad was the salesman who contacted me about coming in but helped set up everything before I got there that are high end dealer all cars kept in garage lot so none are sitting outside unless being test drove or drive away
excellent car and only down side is waiting with only one guy doing actually finalizing of paper work but set an appointment to be there and your good to go
Would not give numbers, kept talking about
being high volume and no margin. Kept avoiding
my questions, wouldn't give a trade value. They
asked me to visit the dealership, and I live 5
hours away. Plenty of more accommodating
dealers all over the country. Waste of time.
Mar 16, 2018
Response from current dealership:
Thank you for your inquiry unfortunately there is high demand on the vehicle you were looking at and we are unable at this time to discount any further. It is also hard to give an exact number on your trade without seeing it. Please feel free to visit the dealership and work directly with our sales manager Seamus. We will work hard to make sure you get a great deal. Thank you Management
Mar 8, 2018
Scott was prompt and followed up. Great to deal with
Mar 2, 2018
I purchased a vehicle from out of state. I called and we agreed on a price for out the door purchase but when I arrived at the dealer they still made me pay my state taxes even thou over the phone they said out the door everything included but that’s not even the WORST part! The wrangler I purchased had 36k and the tires where bald! I traveled from Illinois so I already spend money on travel so I figured I’ll just purchase it and get new tires. I’m not an expert on cars but one week after I purchased the vehicle I got in an accident and my insurance who inspected the Jeep said that those tires did not belong to my vehicle even thou they’re stock wheels and tires that come new with Jeeps. The insurance said the dealer switched those tires because they knew I was coming out of state and would still purchased it and those tires came off a Jeep with over 50k miles on them because of the wear of the tires and plus the spare tire was also bald. This dealer is ridiculous running scams to try to make an extra dollar!!
Mar 5, 2018
Response from current dealership:
We cannot seem to locate your deal. Can you please call us to discuss because we do not change tires as you have stated and if your state requires us to collect your taxes then that is the law. Thank you Management
Feb 17, 2018
Very professional
The worst car dealership you can find. Zero points if possible. Greedy cheaters and lyers!
The took my $500 downpayment as a deposit and promised me to reserve the car. Then, after i paid $200 to check the car i found out that they tried to screw buyers with
an advertised feature which had a $1800 value and was not even existend!
My sales person Hamilton was the worst. He told me for 2 days everything was perfect before admitting that they have sold to car to someone else who had financed the
car and therefore they would earn more money.
It was a christmas gift to my wife which they srewed up because of their greed. Salesperson and manager lied, they cost me $200 in inspection fees, promised equipment
not present...stay away from them. Btw, I reported it to the BBB?
UPDATE:
The car salesman Hamilton contacted me and explained his part of the transaction. He paid the fees for the inspection it had ordered. I thnk he is really trying and will avoid
similar situations in future.
Feb 5, 2018
Response from current dealership:
First of all, we would like to thank you for the opportunity to work with you on the purchase of a vehicle. Unfortunately after days of negotiation, Management made the decision to refund your deposit due to the fact that we were on able to discount the vehicle any further. The m6 was priced well below market value and was in pristine condition. Thank you and good luck in your searches. Please contact Hamilton in order to process a credit for the inspection you paid for. Sincerely, Managenent.
Jan 13, 2018
Very professional and personal salesmen and Business office. From Virgil to Scott to Allen, the transition from sales to financing was smooth and done with respect. I'll most likely buy from them again.
Jan 9, 2018
Beautiful cars, nice people, they didn’t want to give me what I wanted for my trade, so we couldn’t make a deal.
Jan 4, 2018
Great costumer service
Dec 31, 2017
all good nice guy
Nov 14, 2017
they did a good job explaining the car and trying to help with the sale.
Nov 12, 2017
Called multiple times. Talked and possibly not the Car I’m looking for. Still thinking about it though.
Nov 12, 2017
They got back to within hours. Salesman email all the information of the vehicle that I enquirer. Great.
Nov 10, 2017
They called me about the car. It was listed as an automatic and they replied it
was a manual transmission and incorrectly labeled on line. If it were an
automatic as displayed on the fact sheet on line, I would have bought this car
instead of the one I purchased through another dealer.
Oct 31, 2017
We purchased a Honda Accord for our daughter. The
sales staff were very kind and worked very hard to make
sure we were happy with the car. They allowed us to
take the car home and let our mechanic look at it, which
was very helpful. They compensated us for the
additional minor repairs that were needed.
Oct 30, 2017
I worked with Mike Ryan. He was honest, straight-forward, and very helpful.
He responded to my email in less than an hour. The tahoe was exactly as
described. The place was very clean and everyone was very friendly. We
bought the car and will definitely buy from Highline Auto Sales again. Great
Experience!
Car buying process was very straight forward and easy. Mike was our sales
associate and he was wonderful to deal with. Jerry handled the financing and
explained everything very well. No high pressure tactics found here. It was a
long drive for us but we will make the trip again for our next car.
Thanks!
Oct 19, 2017
My wife and I went to the dealer, intended to buy the Lexus GX 470 and
spoke to Bekim, who was our spokesperson; he was very helpful and
informative. The managers were also very professional and well-spoken.
They have numerous amounts of nice cars as well. If you guys are planning
to buy a car, this is the place!
Oct 19, 2017
Bekim was great to work with! Very honest and helpful. Really went out of his way to help me purchase my car which wasn't too hard! Not only him but the guys that work with him or a good group of people that seeks out to help their customers! Great deals I would say. Thanks again Bekim! You are really helping the company that you work for, that is much appreciated by all! I'm enjoying my Porsche Panamera!
Oct 16, 2017
Charges extra fees after you agree to price, including the $400 dollar "etching" fee scammy dealerships charge. Charges state statue maxiums doe filing fees yet confirming to me on phone they use a third party service. These Third party services on average charge less than $10 dollars per car yet they want over 200 in fees...Scam artists who couldnt fairly sell anything let alone a car....
Oct 17, 2017
Response from current dealership:
Hello Josh,
Thank you for your concern. At Highline auto sales we follow all State, local and county laws regarding the sale of product as well as documentaion fees. You can also call the state of illinois for accurate License and title costs. Titles cost $125 to expedite. Our out of state processing company also charges $150 per deal. We would be willing to consider any recommendation for companies who charge $10.00 per deal. Please feel free to discuss further. Thank you Management 630-986-8888
Thank you for your concern. At Highline auto sales we follow all State, local and county laws regarding the sale of product as well as documentaion fees. You can also call the state of illinois for accurate License and title costs. Titles cost $125 to expedite. Our out of state processing company also charges $150 per deal. We would be willing to consider any recommendation for companies who charge $10.00 per deal. Please feel free to discuss further. Thank you Management 630-986-8888
My husband and I were pleasantly surprised. Even though the car we went to look at was already sold we found another car at High Line as they had such a great collection of cool luxury cars. Our salesman was very cool and we were able to buy and finance in a couple of hours. When we need another car we will take a look at High Line first
Oct 13, 2017
Great!!
I'd give these guys higher because they not only replied to my email, but they
fixed the mistake in their listing almost immediately but, they did list it wrong
in twice. Once they said it was automatic when it was a manual and the other
was coupe when it's a cabriolet.
Other than that, very responsive and they corrected their listing.
Oct 4, 2017
Bought the vehicle they offered they were very nice and helpful during the sale. Next day I brought it in for an oil change and had it checked out. Found the oil filler cap was missing, a leak at the oil pan and also some oil seepage near the timing belt cover. Contacted Highline Auto Sales and told them what was found they said send them the report and they would get back to me. I e-mailed them yesterday which is now five days later and they still have not responded. I will call again tomorrow and see if they will help me.
Mar 16, 2018
Response from current dealership:
Thank you for your purchase. We did offer and send a credit for the repairs.
Sep 25, 2017
Danny Garcia replied to my request regarding the 2011 Infiniti FX35. He responded to my request for vehicle information in a timely manner, including emailing me the Carfax report as requested. He's very professional, polite and knowledgeable. I have never contacted this dealership before but, I am impressed by his level of professionalism and looking forward to purchasing this vehicle from Highline Auto Sales Inco.
Sep 23, 2017
I never thought buying a car could be such an awsome experince, Thanks to Gus and Allen.
Aug 27, 2017
I got a fair deal without obnoxious haggling. It was a good experience.
Aug 21, 2017
Purchased a E550 Mercedes Benz. Came in,
saw the car I wanted and walked out in less
than a hour and a half. Sales staff was pleasant
and I would do business with again. Only draw
back was car only came with one key
Aug 14, 2017
I brought the Range Rover from Bekim. Great salesman. Moe the GM and Allan the BM. All great people.
Loved the experience.
Aug 8, 2017
Very helpful and answered all questions
Jul 27, 2017
Great personal, amazon cars.
Jul 27, 2017
Car looked great but not the color I wanted
Jul 8, 2017
Good
Jul 5, 2017
Quick response and quick follow-up. This dealer is genuinely interested in
quality services and positive customer services. Very detailed and to the
point in addresing my concerns and interests in finding the right vehicle.
Jun 30, 2017
We did not buy from Highline but they were very responsive
Highline contacted me back via email right away! AWESOME BUYING
EXPERIENCE! Jordan (sales rep) & Allan (manager) were very transparent
on the cost of the vehicle and explained the warranty options in great detail!
No Pressure at all during the purchasing process. I was in and out of the
office in an hour...TEST DRIVE INCLUDED! NICE!
I recently just purchased a 2015 BMW X5 from this deal today. They were extremely professional and they were pretty straightforward and honest about everything. They offered me a lifetime detail/car wash as long as I own the vehicle. Gus was my salesman he was pretty knowledgeable about the vehicle and made the process quicker by starting the application on my way to the dealership because I didn't want to be there for literally the entire day. Allen in finance is a really great guy he explained everything to me that I was signing and he was very knowledgeable about what I need and didn't need for the vehicle as far as warranties.
Jun 22, 2017
The experience was welcoming. My sale person Beck was great. The whole experience was good.And I Love my GMC.
Apr 4, 2017
The vehicle was exactly as described. My salesman, Abe, never
used any pressure to make the sale.
A friend and I, flew into a small airport, near Highline. They
arranged a ride for us. We looked over and drove the vehicle. The
paper work just took a few minutes, and we were headed back
home.
When I need another vehicle, Highline Auto Sales will be the first
place I call.
Apr 3, 2017
Great Experience, Very Professional staff
Mar 20, 2017
Outstanding!
Mar 18, 2017
Alex and Alan at Highline Autos are top notch
and I am confident they will take care of you as
they did myself. Alex was always in contact
when I called or through text. Check this place
out all vehicles are indoors and they have a bit of
everything. Love my ZO6 Vette!
They were generally responsive to my questions, but the vehicle on offer did
not fit my criteria.
Dec 4, 2018
Response from current dealership:
Can you please let us know which vehicle this is for
I just bought a vehicle from this dealer....the salesman was very nice and kind...he went out of his way to satisfy his customers...very nice environment...a lot of nice vehicle there...go check it out...I was not disappointed at all...ask for Alex...thanks for everything guys...I'll be back!!
Feb 11, 2017
Great response
I do not recommend this place. The salesman was okay and friendly, we had no problem with him. However the manager was rude, disrespectful, ignorant, and lacked communication and personal skills. We really liked a car and were willing to negotiate. We are not stupid and did our research and It was clear that we were going to buy if the price was right. The manager, Moe, approached us and didn't even introduce himself, he was very rude and condescending. He went straight to the point and asked what our price was. We said a price $1,500 below the price they were asking, which is not ridiculous, and again it was clear that we were willing to negotiate. Moe went back to another desk and then came back yelling like he was out in the street, telling us to leave and that we didn't know how to negotiate and even said that we had spent all day shopping around because we didn't know how to buy a car. He was so incredibly rude. We packed our stuff and left, but not without telling the salesman that the manager was crazy and that they just lost a sale. If they didn't want to do business with us, they could have let us know in a professional manner. We are so happy that we spent our $25,000 in another dealer that is professional and reputable. Everyone we know will know about the horrible customer service experience we had at Highline Auto Sales.
Apr 7, 2018
Response from current dealership:
Thank you for your concern. Management has been notified of your claim and we are working on it. Please contact us for further resolution.
Not good! Initially, I couldn't even find the place, because they are not
using the actual address that's on their advertising.
The boywho was acting as my salesman, first of all wasn't the guy that I
came into see; I liked the car, and I came back twice because the kid
kept asking me if they would match my desired results could we deal.
When I was about to sign on the dotted lines: I was going with the 4.99%
interest rate because they couldn't give me the 2.99% that I sought, and
that they had advertised. They in fact tried to get me to sign at a 8.99%.
I stopped in my tracks and rescinded the contract..The kid called me
everyday until I told him I was no longer interested. Everyday he called
me, he was claiming that they were able to lower the interest rate. The
last rate he quoted me was 4.99%.
Jan 5, 2017
Response from current dealership:
Thank you for the opportunity to work with you on your next car purchase. We offer rates as low as 2.99% however, we are not the lender. We do work with a number of lenders and they base their rates on your credit score as well as credit history. Unfortunately, you didnt qualify for the 2.99% and our finance department worked hard to get a discounted rate for you after your initial refusal. Once again, we appreciate you giving us an opportunity and our team is committed to working with you. Lastly, we have aquired a new 22000 square ft indoor facility and will be relocation in the next f
More ...
Dec 26, 2016
Doesn't seem too pushy so far, have not come to an agreed upon price yet,
but so far so good.
The dealership is rather new but had a decent number of cars.
These cars were parked too close to each other making it
difficult to view each car and very hard to get in a car. The rep
was cordial but definitely new at his trade. He had little ability to
answer my questions about the car, focusing instead on getting
me to test drive the car. The facility is small and more like a
former factory than a car dealership. The sales approach was
hassle free for the most part.
Sep 4, 2020
Response from current dealership:
Hello,
Can you please let us know who you worked with. Our facility is 22000 square feet and meed city requirement. Thank you for your interest
Can you please let us know who you worked with. Our facility is 22000 square feet and meed city requirement. Thank you for your interest
Aug 31, 2016
good selection of cars
Jul 30, 2016
Friendly salesman
Jul 12, 2016
Replied quickly, was willing to finance and work with me, unfortunately was unable to do business together
Jul 8, 2016
The first, auto generated email was great but the followup after my email
has been non-existing.
Dec 4, 2018
Response from current dealership:
Hello Robin,
Can you please let us know which car you were looking at. Thank you
Can you please let us know which car you were looking at. Thank you
Jul 1, 2016
Receved a call from a very pushy sales person. Litterly said he would do anything to put a deal together but didnt budge on his price at all. I was ready to buy a car vut im not willing to pay retail price.
Jun 17, 2016
excellent service and staff.
Jun 10, 2016
I got the info I wanted / needed
May 20, 2016
Very friendly and helpful
May 18, 2016
They lied about the condition of the vehicle being in pristine condition.
I waited 2 days to look at the car because they allegedly had it at the
detailers. I was traveling from far northwest suburbs, so I did not want to
make a wasted trip. When I did look at it, it was well worn, many flaws, and
drove like it looked. Dirty inside and out as well. They need to fire their
detailer. Wasted 3 hrs travel and time at dealer.
May 21, 2016
Response from current dealership:
I want to first apologize for your experience. The Kia was a local trade and was listed well below market value($3000 less) due to the condition. Our detailers work hard to ensure that each vehicle is properly cleaned and we will follow up to make sure our crew inspects each vehicle before showing. The Kia was sold the same day you stopped by at full price. Our client was delighted at the deal and also had the vehicle inspected. Once again, we at Highline Auto Sales Apologize for your experience and will work to ensure this doesnt happen again. Please feel free to contact me (Zack Bar
More ...
Apr 24, 2016
Response was quick. Answered relevant qustions. No pressure tactics were used. Received follow up call.
Mar 30, 2016
Very good people to work with. They were polite and the customer service
was top notch. Treated us with the up most respect. Would do business
again in the future.
Feb 19, 2016
Nice car selection in a small
facility. High line. High end.
Good folks
Feb 15, 2016
Left me some e-mails just can`t come up with a price.
Feb 8, 2016
Beautiful truck! Great price Quick
Transaction
Feb 7, 2016
Quick responce easy to work with and very helpful
Jan 21, 2016
Casey, Moe and all the other guys at Highline Auto Sales were awesome. I was a little nervous after having trouble finding the dealership and intimidated by all the beautiful cars in the showroom there. I took a test drive and knew that I had to found the auto for me. The purchase process was a breeze. I believe I got a fair price on the car and the guys helped by find coverage for the vehicle through one of there partners. I was really put at ease days later when speaking to Moe on the telephone and he invited me to bring the vehicle in for servicing when ready. That gave me added confidence that I had a good vehicle and that I was dealing with a good dealer. I did find one small thing wrong with a vent on the car after I purchased it but that is mostly cosmetic. I highly recommend these guys.
Jan 19, 2016
Very pleasant experience
Aug 28, 2015
Excellent
Aug 5, 2015
Great Experience and purchased the vehicle.
Jun 12, 2015
The individuals at Highline Auto Sales could not have been more
helpful. We looked at the vehicle and had some concerns.
Without hesitation, the sales people at Highline auto indicated they
would address the concerns to our satisfaction. Not only did they
address the concerns we had they went above and beyond by
helping us with other items we wanted with for the vehicle. If
you're looking for a used vehicle we would highly recommend
Highline.
May 24, 2015
Title not given at time of purchase. Misleading information given about credit card purchase process. Otherwise, a good transaction and purchase experience.
Apr 19, 2015
Sam and the entire team were very
courteous and polite. They made the
buying experience simple and easy. The
car was in excellent condition when I
arrived. The price I paid was well worth
the drive. If you are in the market for a
pre-owned car, I recommend Highline
Auto Sales.
Feb 24, 2015
I did purchase a vehicle from Highline. Since I live in Colorado and had to travel to Chicago, I asked if there were any blemishes on the car before traveling. I was told "no, the car is perfect". Upon in person inspection, the car had scuffs on each mirror, minor scratches on the body, pretty bad scratches on the leather seats and 2 bald tires. I wouldn't call this perfect. Also, we agreed on a final "out the door" cost for the vehicle before I traveled. However, they attempted to charge additional fees in excess of $500 at the time of payment. I agreed to drive on the bald tires in exchange for release from these surprise fees.
Having said all that, They paid for an UBER ride from the airport, the guys were friendly and easy to talk to, and I do believe they were trying to do an honorable job of things, they just made a couple of mistakes. Several calls were made to the owner for assistance on completing the deal.
Jun 22, 2015
Response from current dealership:
Hello Richard,
First off, we at HighLine Auto Sales want to thank you for your purchase on the Porsche Cayenne. We are deeply sorry that you feel the way you do, however we do want to be clear about the situation. The agreement that was made over the phone, was that we would in fact take your credit card as a form of payment for a portion of the purchase. However, you did say that you would be puting down $10,000 in the form of cash or cashiers check. This is the only way to constimate a puchase by law. However, due to some of the flaws that you found once you arrived and we were unaware
More ...
First off, we at HighLine Auto Sales want to thank you for your purchase on the Porsche Cayenne. We are deeply sorry that you feel the way you do, however we do want to be clear about the situation. The agreement that was made over the phone, was that we would in fact take your credit card as a form of payment for a portion of the purchase. However, you did say that you would be puting down $10,000 in the form of cash or cashiers check. This is the only way to constimate a puchase by law. However, due to some of the flaws that you found once you arrived and we were unaware