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Ed Napleton Honda in Oak Lawn
About Us
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Today 9:00 AM - 9:00 PM (Closed now)
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5800 W. 95th St.
Oak Lawn, IL 60453
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Vsry friendly. Quixk reslonse of my inquiry. But, my Nissan Leaf trade-in was low, xomlarwd fo CadMax aplraisal. Thus, I moved on to ankther dealership.
Oct 14, 2025
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
Oct 6, 2025
We were told ,twice, that the vehicle was a non- plug in hybrid. We drove an hour only to find out that the vehicle IS a plug-in hybrid. We told the salesperson that we were NOT interested in the vehicle and were told”we’ll see you next week when you want to purchase the vehicle “.
Oct 14, 2025
Response from current dealership:
Hi Silvia, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Ed Napleton Honda of Oak Lawn Dealer, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (708) 430-0011 to discuss ways we can better serve you in the future.
Aug 18, 2025
8/18/25 Dealer dint even drop a penny on this
2023 CRV hybrid touring priced at $34,400 my
offer started at 31K and went up to 33K and not a
deal breaker for them. However went home did a
research and the car had an accident report on it.
They are no different than Mancaris dealership
when they were around, they were very greedy
and that’s why they closed.
I’m also from the neighborhood, so imagine ppl
coming from 1hr away not worth coming here.
Aug 20, 2025
Response from current dealership:
Danny, we truly appreciate your honest feedback. We'd like the opportunity to discuss this with you. Please reach out to John Syriani our general sales manager at (708) 430-0011 at your earliest convenience to discuss how we can turn your experience into a positive one.
Everyone here was great ! Jilly helped me with my purchase. He walked me through everything. Thanks for all your help!
Jun 4, 2025
Response from current dealership:
Vanessa, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Nov 27, 2025
Response from current dealership:
Thank you for sharing your experience with us. Even though some time has passed, we genuinely appreciate that you took the time to leave this feedback. Your support helps us stay focused on delivering consistent, high-quality service across our organization. If there is anything we can assist you with moving forward, our team is here and ready to help. Thanks again for choosing us.
Apr 30, 2025
Extremely pushy, don’t listen very well. Kept pushing extra add ons after continuing to tell them I didn’t want any. Also knew where I wanted to be price wise and kept trying to get me to spend more.
May 3, 2025
Response from current dealership:
Kelly, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Ed Napleton Honda of Oak Lawn Dealer, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our general sales manager John Syriani at (708) 430-0011 to discuss ways we can better serve you in the future.
Very happy with the car we bought. Customer service was excellent. Bob is a great car salesman
Apr 12, 2025
Response from current dealership:
Hello, we're glad to hear you found our staff to be so informative and helpful. We are always more than happy to assist you if anything else comes up. Take care!
Very attentive and caring! Fair pricing with quality automobiles. I hated to let this beautiful gem slip through my hands. It was # 2 on my short list. Love the color and trim level!
Apr 11, 2025
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
Feb 7, 2025
Response from current dealership:
Hi Jack, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Feb 2, 2025
Response from current dealership:
Hi Stephen, we are very happy to have provided you with such a positive experience! We hope you have a great day!
We had a 1 1/2 hr.drive to this dealership. They
called us when we were 1/2hr.away to tell me
the car had damage on the tailgate that they
were unaware of .The SUV had been on their lot
for 45 days. We looked at the car regardless and
decided not to purchase it. They agreed to fix it
and deliver it,still we said no. They offered us a
new car at an awesome deal. They said they
would call us in 1/2hr. That was 6 days ago. Still
haven't heard from them.
Dec 31, 2024
Response from current dealership:
Hi Kevin,
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Ed Napleton Honda of Oak Lawn Dealer, we strive to provide exceptional service and support to all our customers, and we fell short in this instance.
We value your interest in our vehicles and appreciate the opportunity t
More ...
My name is Eduardo Rodriguez, and I am the National CX Director at Ed Napleton Automotive Group. First and foremost, thank you for considering our dealership for your new car purchase.
There has been a gap in our communication during your recent interactions with our sales team. I sincerely apologize for any inconvenience or frustration this may have caused. Ed Napleton Honda of Oak Lawn Dealer, we strive to provide exceptional service and support to all our customers, and we fell short in this instance.
We value your interest in our vehicles and appreciate the opportunity t
Nov 16, 2024
Response from current dealership:
Congratulations on your new car, Antonio! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Jul 6, 2024
They bent over backwards to get me in the car that was out of my budget. Somehow they got within my budget. Great guys great place.
Jul 9, 2024
Response from current dealership:
Daniel, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
I had great experience with Napleton Honda in Oak Lawn! I found this vehicle on Car Gurus and the dealer accurately described and photographed the vehicle's condition. I drove about 45 minutes to the dealership and checking out the car, I was politely greeted and set up with Jilal. He set up the test drive and listened to my goals and expectations regarding the car (2018 Dodge Challenger T/A). We attempted to work a deal but weren't able to get one done but were very close. On Monday, after a few discussions, we got it done. Jalal actually worked with the GM on my behalf to get the price I needed to be at. No pressure tactics or games and most importantly, no wasting time. If I need another vehicle, I will be going back to Jilal and Napleton Honda in Oak Lawn! Highly recommend!
Show older dealer reviews 146
Sep 8, 2023
Fast and friendly. We came to an agreement on price and I walked out with a car! Noor was pleasant to deal with.
I simply requested a few pictures before driving an hour to the dealership. I received several emails giving me pricing and asking if I still needed pictures. I responded to each email and again asked for pictures. All I got as just another form letter. I’m moving on. There are plenty on other vehicles back on dealer lots. Not how I was expecting to be treated, especially since I’ve bought from Napleton previous.
Nov 22, 2022
Response from current dealership:
HI Brett, I did email you that the vehicle you are looking into the Ram Warlock has not arrived as of yesterday. We are anticipating it should be here Monday or Tuesday, once it is here we will send you photos and have exact details for you.
My only disappointment with them is they don't ship cars. Otherwise I would've bought 1 from them
Oct 27, 2022
Response from current dealership:
We appreciate your review.
Excellent dealership! I was taken care of right away, my sales consultant, Dion was great! He listened to my needs and wants. Not once did I feel pressured. Needless to say with the help of Dion and Adrian, I drove off the lot as a very happy new car owner.
Oct 10, 2022
Response from current dealership:
Hi Nancy, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton Honda of Oak Lawn Dealer! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Sep 13, 2022
Very kind and professional
Sep 15, 2022
Response from current dealership:
Hi Tom, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
I went there ready to pay the listed price of 32,500. After we looked at the vehicle and decided to buy, we saw the numbers. That price jumped to over 40,000. The failed to mention the included packages no one in their right mind would ever buy. They tried to hide it in the financing. After hours of arguing they removed all that crap and we finally bought the vehicle. Salesman was a good kid tho. I’m not going back.
Aug 27, 2022
Response from current dealership:
Hi Brandon, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 430-0011 and we will do our best to make this better.
Advertised one price and when I test drove the vehicle and we sat down that added almost 4k on top of original price.
Aug 18, 2022
Response from current dealership:
Carlos, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to John Syriani our general sales manager at (708) 430-0011 and we will work with you personally in rectifying the issues you experienced.
Aug 7, 2022
10 out of 10 highly recommend!!
Aug 10, 2022
Response from current dealership:
We're glad to hear our Staff took such great care of you, Sabrina! We hope we can continue to be of service to you down the road!
Jun 29, 2022
Response from current dealership:
Hello Abed, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
May 28, 2022
Phone call was very nice
May 30, 2022
Response from current dealership:
Daniel, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.
Apr 22, 2022
Response from current dealership:
Hi Roger, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (708) 430-0011 so we can discuss the details of your visit in hopes of restoring your confidence back in our dealership.
Mar 23, 2022
Very good dealer
Mar 25, 2022
Response from current dealership:
Abraham, thank you for the high star rating!
set a time to go in but had an out of town funeral when I returned contacted
them on Tuesday they said it was still available was going in on Wednesday got
an e-mail one hour before I was to go in they sold the Mercedes the next day
got an e-mail was I still coming in for the Mercedes I called they didn't know
anything about the e-mail I have a copy of the e-mail they said sorry
Customer service is non existent here!!! BEWARE... they pass through the "reconditioning fee" aka for
detailing the car and many other "fees" as the manager told they pass through that is NOT built in the price...
so $32k for a car that was listed on multiple sites for $31k plus all the fees... talk about getting suckers to buy
from them... very very shady from the manager to the reps apparently not knowing what is going one.... I never
tried to haggle but trust me they talked me down from buying the car in a heartbeat. I wouldn't recommend my
worst enemy here!
Oct 18, 2021
The service was amazing, the salesman, Gerald Griffin, was professional, friendly and attentive. He answered
all my questions and addressed all my concerns about my purchase. He was never pushy and the internet
Sales Mangaer, Dave, was also extremely helpful and professional. I wiill be recomending this dealership to
all my friends and family.
Oct 19, 2021
Response from current dealership:
Hi Luke, we're happy you found our staff to be so supportive during your experience here at Ed Napleton Honda of Oak Lawn Dealer. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
Sep 14, 2021
Response from current dealership:
Hi, your wonderful feedback and rating mean a lot to us. We hope you continue to choose us for all your automotive needs! Take care!
Jun 3, 2021
Response from current dealership:
Douglas, thank you for your positive review. We're glad to hear that you found our team here at Ed Napleton Honda of Oak Lawn Dealer so helpful in the purchase of your new vehicle.
May 17, 2021
Salesman was extremely pushy, car was filthy, and CarFax was suspicious with no explanation. Based on high demand for used cars currently, prices were jacked up, and dealer was very arrogant and would not negotiate.
May 20, 2021
Response from current dealership:
Terry, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact John Syriani our general sales manager at 708-430-0011 to discuss.
May 3, 2021
Response from current dealership:
Thank you so much for sharing your recent experience with us, Matthew! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Apr 25, 2021
Very Quick to get back to you. Even send a video of the car I was interested in. Car was priced better then other like models for that year.
Apr 27, 2021
Response from current dealership:
Hi Ed, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!
To start the salesman Salim was good to go. I fully intended to purchase this vehicle, but not that day. I wanted to test drive it before hand, and had limited time that day to do it.
Salim’s boss was very pushy, rushed to sell the car a s started purchase paperwork without asking us. He then added close to $4000 of “extra” protection and was adamant about selling it, to which we declined after 3 attempts to make us purchase it. He then raised the price $900 to $30,900, even though the listed price was $30K, then tried to play coy like it was a mistake.
I was pre-qualified before I went and showed them what rate I had. They ran my credit several times, as I get email notifications as when it is ran. Then tried to give me a different rate then what I was pre-qual for. After threatening to walk out he then miraculously found a bank that approved my pre qualified rate. They kept us there entirely to long and a scheduled appointment was missed because of that.
Apr 19, 2021
Response from current dealership:
David, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our general sales manager John Syriani at 708-430-0011 to discuss.
Seems like a scam! Tried to buy a vehicle but
couldn't get a straight answer just "all
negotiations are done in house". One of the
worst car dealers I've come across lately.
Mar 2, 2021
Response from current dealership:
Hi Justin, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 430-0011 and we will do our best to make this better.
Feb 17, 2021
courteous
Feb 19, 2021
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
Feb 15, 2021
Response from current dealership:
We're glad to hear our Staff took such great care of you, Becki! We hope we can continue to be of service to you down the road!
Long story short someone contacted me via text we didn’t agree on price I asked kindly to be removed from the call list. Few mins later I received a text from the pre owned manager saying that i shouldn’t look at cars 2k more than my budget. On CarGurus it shows the care was overpriced by a little over $2k I thought my offer was reasonable clearly this manager had a chip on his shoulder he wouldn’t even give me his name. I have a picture of the conversation for who cares to verify.
Feb 13, 2021
Response from current dealership:
Please contact me at 708-990-7401 Thank you
Had a great experience working with Sam Day. They were helpful and even got me a lower APR thanks to Frank. Would highly recommend!
Jan 29, 2021
Response from current dealership:
We're glad to hear our Staff took such great care of you, Kelly! We hope we can continue to be of service to you down the road!
Jan 16, 2021
The wait for the signing of papers was excessive, over an hour. Other than that, nice experience.
Jan 17, 2021
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
I requested additional information about the vehicle I was interested in and received a quick call back per my request.
Nov 6, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Richard! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Oct 16, 2020
Response from current dealership:
June, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
They tack on $2000 of extras that you don’t need (Xzilon which has horrible reviews and doesn’t work) on top of the price posted. Then you sit there for hours haggling a price $2k higher than the one you they baited you to come in with. Sounds shady? Because it is. Needless to say, we walked out.
Sep 16, 2020
Response from current dealership:
Kelly, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (708) 430-0011 and we will do our best to make this better. We hope to hear from you soon.
Sep 8, 2020
Great experience, bought the car we wanted with no hassle.
Sep 11, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Nina! We work hard to provide each of our clients with the best automotive experience. We hope you continue to choose us for all your automotive needs! Take care!
They called twice. Left 2 voicemails asking when I would come in and test drive the vehicle. Then called 2 days later and never left voicemails even though I recognized the number
Sep 1, 2020
Response from current dealership:
Hi there, I would like to get some more details about your experience with us.
Jun 26, 2020
Didn't appreciate the service... the salesman had his mask lowered not covering his mouth enough as he talked to me during this pandemic plus they didn't have the car I initially saw on CarGurus wanted me to test drive a similar car.... I didn't...then said the car I wanted hadnt been delivered yet. ..a wasted trip out there
Jun 29, 2020
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. Please reach out us at (708) 430-0011 and we will work with you personally in rectifying the issues you experienced.
Jun 12, 2020
Am not purchasing at this time. Need to gather info on certain
vehicles. Received good information from dealer.
Apr 30, 2020
They definitely are ready to negotiate. Said they would beat any offer I get.
May 8, 2020
Response from current dealership:
Thank you so much for sharing your recent experience with us, Angie! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Apr 6, 2020
This was the worst experience
I've ever had when purchasing a
vehicle. The actual sales rep
was ok she was being quick and
helpful! The deal feel apart when
the finance unprofessional self
came over. I will NEVER
RECOMEND this dealership to
No one EVER!
If I could give this a Negative 5
stars I would!!
Apr 11, 2020
Response from current dealership:
Mark, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. We want to regain your trust and your business so please reach out to us at (708) 430-0011. We will work with you to resolve this matter to your satisfaction.
Called dealer after leaving another dealer unsatisfied. Asked about a vehicle found on here and was told vehicle was on lot when we were en route. Got to the lot, didn’t see vehicle. Went inside and was told it was sold a few days prior. Salesman tried to sell us a car that we were absolutely not interested in and would not let up. Need to update whether vehicle is available or not.
Apr 11, 2020
Response from current dealership:
Marvin, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please contact our Manager at (708) 430-0011 so that we may ensure your experiences with our dealership are more pleasant moving forward.
Apr 11, 2020
Response from current dealership:
Abel, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We want all our customers to feel this way when leaving our dealership!
Mar 28, 2020
Car was as expected, great deal!!!
Apr 11, 2020
Response from current dealership:
Gina, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!
Mar 13, 2020
It was helpful, informative, and professional.
Feb 5, 2020
Excellent communication. Had the nicest selection of inventory I have ever seen, and all prices way below market averages!
Jan 25, 2020
Great
Jan 18, 2020
I would steer away from this dealership. They had insanely high added fees that no other dealership has. When I asked for the out of door breakdown of the total price, they had almost $2000 of added fees. Almost $1000 for paint warranty. And another almost $1000 for inspection of the car. That was on $18500 car. That’s a markup of more than 10%. Felt very shady to me I decided to walk away.
Jan 23, 2020
Response from current dealership:
Thanks for taking the time to express your honest concerns. We are disappointed to hear you left our dealership feeling this way and we would appreciate the chance to discuss this matter further. If you would like to discuss your experience in more detail, please give us a call at (708) 430-0011 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.
Dec 20, 2019
Response from current dealership:
We are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!
Dec 5, 2019
1 email. Never called me. I called 2x about the truck. No returned phone calls.
Nov 21, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Lamar! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Oct 23, 2019
Response from current dealership:
Thanks so much! Your positive rating means a lot to us!
Oct 16, 2019
Very Helpful.
Oct 21, 2019
Response from current dealership:
We're glad to hear our Staff took such great care of you, Suzy! We hope we can continue to be of service to you down the road!
Oct 2, 2019
Response from current dealership:
Hi Guru5hkct, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations!
Sep 30, 2019
Excellent!
Oct 2, 2019
Response from current dealership:
Hi Tony, thank you so much for your positive comments about Ed Napleton Honda of Oak Lawn Dealer!
Sep 17, 2019
I got the car I wanted with minimal hassles. Nice people....
Sep 19, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Stephen! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Sep 5, 2019
Very helpful!
Sep 10, 2019
Response from current dealership:
Thomas, we're happy you found our staff to be so supportive! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Aug 27, 2019
Greta communication and got back to me in a timely mannor
Aug 28, 2019
Response from current dealership:
Dan, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton Honda of Oak Lawn Dealer!
Aug 18, 2019
Old pricing bait and switch. They are advertising a 2019 Honda Civic on CarGurus and their dealer site at under MSRP but when they call or email you the price they're actually asking a $5k dealer mark up. Shady practice. I'm buying from a different dealer at MSRP.
Aug 23, 2019
Response from current dealership:
Thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out at (708) 430-0011 and we will do our best to make this better. We hope to hear from you soon.
Jul 27, 2019
Very helpful with getting the price test drive and features of the vehicle
Jul 30, 2019
Response from current dealership:
Congratulations on your new car, Michael! It is great to hear our Staff was knowledgeable and pleasant to work with. We hope to see you again!
Jul 13, 2019
We reached out via email about 2 vehicles, we received an email one was sold, and asked about another one. Received no response back. Made a 2nd inquiry and received some info back on the 2nd vehicle. Spoke with a someone in finance about an app I put in. However, at one point I felt uncomfortable about this dealer and said I was backing out of their finance since I already had pre approval with Capital One... he basically hung up on me. I will not be using this dealer, they are about 45 mins away and not worth my time driving there. We were ready to purchase on Saturday, but will look somewhere closer to home instead.
Jul 13, 2019
Response from current dealership:
Michele, please contact me David Reiser at 708-430-0011 so I can personally assist you.
Jul 4, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Called to see if a car was in stock. Spoke to Dede, very pleasant. Told her I was headed over straight after work. She had the car pulled to the front and ready for me!
Salesman Luis helped me!! He was very knowledgeable about the car with every question I asked regarding the car! I would recommend seeing Luis! Drove away very happy!
Jun 23, 2019
Response from current dealership:
Dzzz24, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Jun 6, 2019
Very helpful, pleasant to work with
Jun 11, 2019
Response from current dealership:
Hi Floro, we are very happy to have provided you with such a positive experience!
Apr 20, 2019
Dealer emailed pricing on a couple of models. At first I had some interest, but since Honda's are
so overpriced I wanted to take them up on their advertised "We will not lose a customer due to
price!" clearly highlighted in their emails. I proposed what I considered a fair price due to recent
problems with Honda's reliability (battery and transmission over the last few years). The response
I got was boilerplate and did not even address my offer one way or another. Based on that I
concluded I will not do business with Oak Lawn Honda. If it's this difficult to get straight answers
before the sale, I can't imagine they would be any better once you own the car.
Mar 19, 2019
The friendly service ended when I pulled out of their parking lot in my new car. I am so
sorry I bought from them. I would never recommend them to anyone. They were not forth coming with information. They had me sign two contract with out telling me. I
was pushed to sign everything quickly. Later when I called to make a change I was not called back for 5 days and then told the change was impossible. I had to push to
get a copy of the contract. That when I found out I had signed two contracts. I called several times and was told someone would get back to me and most of the time that
did not happen. It took me also most a month to straighten out the price and the other problems. I settle on a price that was more than I originally agreed to but I liked the
car and just wanted it to end.
Oct 7, 2019
Response from current dealership:
Melinda, thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (708) 430-0011 and we will do our best to make this better.
Mar 24, 2019
Response from current dealership:
Thank you so much for sharing your recent experience with us, Jvilla8706! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Mar 12, 2019
It was so disappointing when we went after calling and checking the SUV was not available. It was sold 2 days ago they said .
Mar 18, 2019
Response from current dealership:
Hi Roshani, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (708) 430-0011 to discuss this further.
Gerald Griffin was exceptional. Informative but not pushy, just tried being helpful and listened to our needs. We bought the car. Thank you Gerald and Napleton staff.
Feb 21, 2019
Response from current dealership:
We're glad to hear our Staff took such great care of you, Track124! We hope we can continue to be of service to you down the road!
Feb 16, 2019
Really helpful
Feb 18, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Oct 13, 2018
After inquiring about the car, the dealership sent me an email with all the information and the price being “locked” in. Upon arrival, they marked up the price by over $2000 before taxes. When I mentioned them taking up the price and showing them the advertised price online and my email, they only then “discounted” about $1500 to say that it was a good deal. It wasn’t being that the car is already an expired year model. They were not open to negotiating. I wouldn’t buy with them. Rip offs.
Oct 23, 2018
Response from current dealership:
Hi Ambyr, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you are willing to give us another chance, please reach out to us at (708) 430-0011 to speak to our manager directly.
Sep 21, 2018
After giving me one price quote, Napleton upped the price at the last minute by nearly $1,000 with a “mandatory” service plan. I said I don’t want the plan and it would not be convenient for me to get my car serviced in Oak Lawn as I live in Chicago. They refused to remove that cost, so I bought my car elsewhere.
Sep 24, 2018
Response from current dealership:
Hi Dory, I see you never came into our Dealership and we were up front with you when we gave you our final number. There was just now way we could come all the way down on price like you wanted us to, there is minimal room to move on a Honda Fit.
Aug 28, 2018
Salesmen very professional—
Sep 5, 2018
Response from current dealership:
Thank you so much for sharing your recent experience with us, Bill! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Aug 6, 2018
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
They had a great price on a used car and then tacked $911 fee for safety inspection and detailing. I asked numerous times for an out the door price and breakdown of fees be emailed to me...but they wouldn't give anything in writing regarding a final out the door price. Not a big deal if you live close by, but I was over an hour drive away. After that, the next day their online price jumped $1000. shady tactics.
Jul 26, 2018
Response from current dealership:
Gulfracer04, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (855) 280-3901 to speak to our manager directly. David Reiser
Jul 3, 2018
They are absolutely great and they help me find what I'm looking for
Jul 11, 2018
Response from current dealership:
We're glad to hear our Staff took such great care of you, Tracy! We hope we can continue to be of service to you down the road!
Jun 29, 2018
Outstanding
Jul 2, 2018
Response from current dealership:
We're glad to hear that everything was completed to your satisfaction, Yvonne! Please let us know if there is ever anything else we can assist you with.
Jun 16, 2018
Very courteous
Jun 17, 2018
Response from current dealership:
Thanks for the positive review, Pam! If you ever need anything additional, don't hesitate to reach out! Take care!
Dealer contacted me right away but a few things came up and wasn't able to purchase a car at this time.
Jun 17, 2018
Response from current dealership:
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. Thank you again for choosing Ed Napleton Honda of Oak Lawn Dealer and we hope to see you again!
Jun 5, 2018
Good
Jun 8, 2018
Response from current dealership:
Byron, we really appreciate your positive review! Thank you so much again for your feedback! We hope you have a great day!
May 12, 2018
Excellent deal, competitive price, fast service
May 13, 2018
Response from current dealership:
Doug, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!
Apr 25, 2018
The deal that I wanted I got! Very happy with the service I received.
Apr 26, 2018
Response from current dealership:
Hi Victor, we are very happy to have provided you with such a positive experience!
Apr 21, 2018
My experience buying my first car was awesome Sam was very helpful ! I love my car
Apr 23, 2018
Response from current dealership:
Jasmine, we appreciate you choosing Ed Napleton Honda of Oak Lawn Dealer! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We hope to be of service to you again in the future.
Best wishes,
Ed Napleton Honda of Oak Lawn Dealer
Best wishes,
Ed Napleton Honda of Oak Lawn Dealer
Apr 6, 2018
Response from current dealership:
Guruyt8ld, thank you for the high star rating! We hope to be of service to you again in the future.
Best wishes,
Ed Napleton Honda of Oak Lawn Dealer
Best wishes,
Ed Napleton Honda of Oak Lawn Dealer
Apr 4, 2018
Deedee was super helpful and very patient with me. I'm hoping to work with her on our purchase.
Apr 9, 2018
Response from current dealership:
Anne, thank you for your kind review; we are happy to pass along your comments to the team here at Ed Napleton Honda of Oak Lawn Dealer! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Experience was good at the dealership everything went well intill about 700 miles on the used vehicle I bought. There was a notification on the dash of the vehicle that it needed a oil change.checked oil in the vehicle and it was very low like the dealership didn't even check to see if oil was in the vehicle at all. Having a oil change is one of the cheapest things a dealer can do but they did not bother to even give a fresh oil change before the vehicle was even listed for sale for that reason I will give this review one star because that is just unacceptable!
Mar 2, 2018
Response from current dealership:
Guruzphwd, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (855) 280-3901 to discuss this further. David Reiser
Feb 18, 2018
Contacted me by email within 24 hours.
Feb 21, 2018
Response from current dealership:
Hi Rick, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Napleton Honda placed an ad for 2018 Civic
Type r for $32,535,00 which is about $2,000
under retail price. Contacted dealer to check if
the vehicle is available and they responded with
no it is in transit and the price is a mistake they
have been trying to correct? They placed the ad
9 days ago and can easily go online to revise if if
they really wanted to. This ad is not a "mistake",
clearly it is by design as they welcome the
increased interest and exposure for having the
lowest price. They will be reported to American
Honda. We have purchased a new car from
Napleton 2 years ago and are in the market for
two vehicles and will look for a fair deal
elsewhere and encourage everyone to do the
same.
Feb 17, 2018
Response from current dealership:
Hi Frederal thank you for taking the time to leave us your honest feedback. Here at Ed Napleton Honda of Oak Lawn Dealer, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (855) 280-3901 to discuss ways we can better serve you in the future.
Feb 6, 2018
I bought the car but watch for the add ons to your price
Feb 12, 2018
Response from current dealership:
Gerald, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Jan 18, 2018
Response from current dealership:
Hi Gurud3jyl, we are very happy to have provided you with such a positive experience!
Dec 24, 2017
Too much calls! He called everyday. I have no time to think if i wanted the
car.
Dec 27, 2017
Response from current dealership:
Peter, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (855) 280-3901.
Dec 7, 2017
BUYER'S BE WARE! This dealer add charges to the sell price of the vehicle after you were showed the original price in the contract,forces you to buy a warranty that covers your interior and oil changes. I will never do business with this unethical company or recommend any one here
Dec 9, 2017
Response from current dealership:
Teresa, we regret to hear that you had this experience with us. Please reach out to us at (855) 280-3901 so we may assist you in moving forward towards a resolution.
Nov 28, 2017
I purchased the jeep, they work with me when other didn't
they show me four different down payment. Everybody
was very nice I will do more business with this dealership
Oak Lawn Honda great place to do business
Dec 18, 2017
Response from current dealership:
We're glad to hear our Staff took such great care of you, Sheila! We hope we can continue to be of service to you down the road!
Aug 15, 2017
From start to finish,they wanted to make sure we were satisfied ! My daughter love's her car! Thank's!
Aug 18, 2017
Response from current dealership:
Thank you so much for sharing your recent experience with us, Dean! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
The staff was very helpful and cooperative. They were polite and were not "pushy" is talking to me about the vehicle.
Jun 7, 2017
Response from current dealership:
Hi Nitrofish7110, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!
I received the best deal on my "almost new", pre-owned vehicle at Ed
Napleton Honda in Oak Lawn. Thanks especially to Tony Chippas, (the
Used Car Manager) everything went extremely smooth. This is the fourth
time I have purchased from them. I thoroughly researched the 2016
Dodge Challenger R/T, before I decided to make my purchase. I found
the best car, at the best price at Ed Napleton Honda. This car had
everything I wanted. Moonoof, Navigation, Heated / Cooled Seats, etc. It
was even the color I wanted. They even offered more for my trade than
anyone else. I couldn't believe their selection of used cars. They had cars
I wouldn't expect a Honda dealer to have! Lexus, Audi, Mercedes-Benz,
Porsche , Lincoln, Cadillac, Toyota. They really know what cars people
want, and they offer them at well below market price ! I couldn't have
asked for a better deal !!!
May 24, 2017
Response from current dealership:
Maureen, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!
Sales consultant Stephen Dahlke, and the owner Steve were great, would recommend this dealership to everyone...
May 15, 2017
Response from current dealership:
Michella, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Showed up to buy the car, waisted an hour because they sold it to someone else while in the middle of making a deal with me
May 12, 2017
Response from current dealership:
please contact myself david reiser or dave s our service director. Gurup7h5, we regret to hear that you had this experience with us.
Wonderful! Although there was some minor confusion in regards to this online posting to the actual purchase price of the vehicle, all the staff members were very open and honest. Prior to my drive there, the manager called and explained the confusion to potentially avoid me driving there. They upped my trade in value to accommodate the error. When I looked up the Honda Odyssey in comparison to other Odysseys nationwide, this dealership had the best pricing!!
I enjoyed not being overly pressured and swamped with tons of phone calls and pushy emails. I believe they reached out once, but I was the one that initiated the other conversations!
I was very pleased with this car buying experience even with the few minor hiccups I encountered!
May 12, 2017
Response from current dealership:
Hi Janellekuhn, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!
Feb 21, 2017
Horrible, you should know what you have in your dealer so
when you call somenoe to tell him about the car he's interested
in you should know everything about it not when he's already in
your dealer and he found out that there is no car it's already
sold and the guy who called him already left or he was hiding.
So what I'm I supposed to do.
May 12, 2017
Response from current dealership:
Ahmed, we regret to hear that you had this experience with us. Here at Ed Napleton Honda of Oak Lawn Dealer, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager (855) 280-3901 to discuss ways we can better serve you in the future.
They advertise a price and when you contact them they tell you the actual
price is $910.00 dollars more for inspection and detailing. The saleman
would not let me get a word in. Do not like to be lead on and pressured!
May 12, 2017
Response from current dealership:
Hi Cdaaa thank you for taking the time to leave us your honest feedback. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon.
All the best,
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
All the best,
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Although the sales person and the manager were very nice and courteous in nature, but I was so disappointed and frustrated by their unethical and nonprofessional behavior. After test drive and price negotiation I agreed to purchase a used 2013 Toyota Avalon and I agreed to pay for the car, Title fees and taxes only, but I refused to purchase any additional warranties or service packages and I made it very clear from the beginning. But when I was signing the final paperwork, I noticed that they added $910 to the final price of the car, so when I brought it into their attention, they tried to convince me that they were losing money on this deal because their purchasing agent made a mistake and paid too much for the car in an auction, so in order to compensate for his mistake, they asked me to pay additional $910 and purchase Napleton service package, otherwise they wont sell the car. So I walked out and didn't purchase the car.
I wont go to this dealership again. Very unethical and unprofessional people.
May 12, 2017
Response from current dealership:
Hi Mkhawari, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Oct 28, 2016
Sam Bader,
Is the Man!
Very attentive
May 12, 2017
Response from current dealership:
Hello Russ, thank you; we appreciate your feedback!
Oct 16, 2016
When I reached dealer from desplains they told 5 minutes before it sold . Really I shocked
May 12, 2017
Response from current dealership:
Samuel, thank you so much for the positive review!
Sep 24, 2016
Good experience.
May 12, 2017
Response from current dealership:
Manuel, we are so pleased you enjoyed your visit to Ed Napleton Honda of Oak Lawn Dealer!
Sep 21, 2016
Ended up purchasing a new Honda! Overall I had a great experience.
May 12, 2017
Response from current dealership:
Hi Julia, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations!
Sep 18, 2016
Wanted to add some phony $900 mandatory shop charge to check over a 2016 with 5k miles prior to sale.
May 12, 2017
Response from current dealership:
Reid, thank you for taking the time to leave us feedback about your experience with us. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Sep 11, 2016
The salesman was nice, but the prices did not work out. We discovered that
trade in values in the Chicago area tend to be much lower, perhaps only at
this dealership or those similar. They buy used cars often from auctions,
and put trade-ins with higher mileage on auction so a minimal value is
given. The purchase did not work out
May 12, 2017
Response from current dealership:
Tina, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Aug 28, 2016
The Dealer contacted me within minutes of reaching out to them No Complaints.
May 12, 2017
Response from current dealership:
Mike, we really appreciate your feedback! Thank you so much again for your feedback! We hope you have a great day!
Aug 26, 2016
Oak Lawn responded within five minutes of my email inquiry. They responded with both an email and phone call. I received my quote and any questions were answered. They also made a follow up call the next day.
May 12, 2017
Response from current dealership:
Richard, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Aug 25, 2016
Quick response very professional
May 12, 2017
Response from current dealership:
Hi David, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations!
Aug 17, 2016
They were very nice and let me know that the truck was already so before I could get there thank you
May 12, 2017
Response from current dealership:
Hi Kathy, thank you for taking the time to leave a review for us at Ed Napleton Honda of Oak Lawn Dealer. We're happy we could meet your expectations!
Aug 16, 2016
It was an average...they called me back with my question after few days. I have purchased the vehicle by that time from somewhere else.
May 12, 2017
Response from current dealership:
Hi Kuldip, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Ed Napleton Honda of Oak Lawn Dealer
(855) 280-3901
Jun 29, 2016
Very good experience, but I know that I can get a better deal elsewhere.
May 12, 2017
Response from current dealership:
Ralph, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
Jun 28, 2016
The dealership didn't want to negotiate at all on the price of vehicle I was
enquiring about. Just a bunch a Bla, Bla, Bla, about how low mileage the
vehicle had on it. That don't mean a thing when the market is saturated with
the same kind a vehicle. There loss, not mine.
May 12, 2017
Response from current dealership:
Robert, it is disappointing for us to hear that your experience was anything less than great.
Jun 23, 2016
Terrible.
Terrible customer service and support.
What is even worse, when I brought the fact up to them -
that there customer service and support was terrible - they
never even bothered to respond.
Terrible dealership.
May 12, 2017
Response from current dealership:
Gr, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. When you have an opportunity, please reach out to us at (855) 280-3901 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
May 8, 2016
Willing to negotiate for car that i wanted,worked with me very well on that....and very friendly sales staff...good experiance...and was the quickest i was in and out of a dealership,no haggling
May 4, 2016
ignored what i asked and sent prewritten things i didnt want to recieve.very lazy on their part.lost possible sale.
Apr 27, 2016
Had to haggle the price down but got a nice car
Apr 19, 2016
Very professional
Apr 11, 2016
very nice
Apr 10, 2016
Good... I decided not to purchase truck...
Apr 9, 2016
Prompt
Mar 29, 2016
Great team of people to work with. They
definitely have great customer service.
Feb 7, 2016
I will never go there anymore they treated me like I was going to steal there car I guess they are not use to helping people in work cloths
Jan 26, 2016
the dealer was very responsive and aggressively tried to sell the
car at a good price.
Jan 10, 2016
Car was listed for $4,977. When i got there they added $1,300 of additional costs Ed Napelton Certification and VIN etching costs. These were not options that I requested. They had already added these "features" to the car so they knew the price they planned to charge but did not include them when they listed the cost of the vehicle.
Jan 9, 2016
Terrible dealership. Very poor business model.
Disregard their advertised pricing. Once there,
they will tell you they paid 1250 dollars for an
inspection, an alignment, and glass Vin etching
and expect you to pay for that after they add it
onto their advertised price. Also offer half of
kbb and nada for trade in value.
Nov 3, 2015
Will definitely go back in the future for
another vehicle.
Oct 22, 2015
I was happy with the experience at the
dealership except for 2 items. The
vehicle was advertised to include a soft
top (jeep) along with the hard top which
was not true, and when it came down to
agreeing on the deal the salesman told
me it was approved at a certain finance
rate and when I sat with the finance mgr.
It was totally different . This made me
loose all trust in buying a car there
again.
Oct 22, 2015
As soon as I walked in the door I was greeted by Demario Ash and was offered assistance. One of the best experiences I've ever had purchasing a vehicle. The negotiation went well. I left with the vehicle I came for and I feel good about the price I paid. I don't feel like I was taken advantage of. If you don't have your own financing, they will do a few credit inquiries to try do get a good financing rate for you, which they did for me. Not a BIG deal, just be aware. I will look at Ed Napleton Honda again when I am ready to make another vehicle purchase.
Oct 4, 2015
Did not like that they would not accept
deposit to hold vehicle
Sep 18, 2015
Dealer never called me. Just peppered me with emails saying how great they were. I even sent them an email asking them to call me and they responded with an email tellin me to call them. Go Away Oak Lawn Honda
Sep 16, 2015
Great
Aug 30, 2015
We were assigned a rookie sales person
who continued to lie to conceal his
ineptitude. We were held captive for
four long hours going from one person
at a time with huge wait times in
between. Exhausted I signed for add-
ons already covered by insurance.
Waking up angry I made an appointment
with the sales manager the next day.
He instany rectified where I had been
hosed. I left the lot with $1,000 back in
my pocket and still will never return.
Aug 21, 2015
Informative and responsive
May 24, 2015
We were very satisfied with their services. They were so straight
forward with price negotiations.
May 6, 2015
Had a great experience purchasing this vehicle. They were very prompt in following up with my initial inquiry of the vehicle off of car gurus. Also, from then on, they entire team at Ed Napleton was absolutely wonderful and made for a very good experience.
Apr 3, 2015
Great Dealer, Highly Recommended.
Dec 29, 2013
I felt taken advantage of by this Honda dealership. I would not
recommend.
Dec 26, 2012
Dealer did not respond to my original question. Emailed me saying the vehicle was available to come in and check it out. I checked their inventory that same day and it had been sold.
Sep 16, 2012
took some wheeling and dealing but we got a good trade in.
Sep 12, 2012
Sold the car out from under me while I was on my way to the dealership to look at it