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EchoPark Automotive - Houston
About Us
Buying your next car and selling your current one is simple at EchoPark® Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We’ll get you the best price (up to $3,000 less than the competition!), fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive multi-point inspection and reconditioning process backed by our own 30-day/1,000 mile warranty. We got rid of the haggling and replaced it with a hassle-free experience, so shop for your next car at EchoPark today.
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Today 9:00 AM - 9:00 PM (Open now)
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8477 North Fwy
Houston, TX 77037
Our Amenities
- Coffee Bar
- Internet Access
- Comfortable Waiting Area
- Children's Play Area
- Spanish Speaking
Media
Service Info
Service Hours
Dealer Reviews
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Apr 12, 2024
This dealer does not want to sell cars, only rip-off customers. After haggling down to a $250 difference on a $27,600
vehicle, dealer says I MUST purchase a $700 protection package.
What a bunch of liars. I would not waste time talking to them, no matter how cheap they offer their vehicles.
Typical bait and switch salesmen.
Apr 18, 2024
Response from current dealership:
Hi, Mike we appreciate your honesty, and for giving us a chance to improve by leaving this review. Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further and get more insight on your situation.
Melissa Roberts
Guest Loyalty Manager
GLC.Houston@echopark.com
Phone: 281-504-4489
Melissa Roberts
Guest Loyalty Manager
GLC.Houston@echopark.com
Phone: 281-504-4489
Apr 13, 2024
Response from current dealership:
Hi, Martha we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest this happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Feb 19, 2024
I had a great experience I got to test drive the vehicle which was great. I liked dealing with Taylor she was very helpful and patient.
Feb 22, 2024
Response from current dealership:
Hi, Jeff we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! Thank you for the kind words. Happiness is what we do, and if there’s anything else you need, let us know.
Feb 18, 2024
Contacted the dealership in reference to a vehicle and scheduled an appointment. Drove 2 hours to look at the vehicle to be told it was sold before we arrived. They could have called to let us know before driving 2 hours one way.
Feb 22, 2024
Response from current dealership:
Hi, Adam we appreciate your honesty, and for giving us a chance to improve by leaving this review. Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further.
Melissa Roberts
Guest Loyalty Manager
Melissa.Roberts@echopark.com
Phone: 281-504-4489
Melissa Roberts
Guest Loyalty Manager
Melissa.Roberts@echopark.com
Phone: 281-504-4489
Dec 17, 2023
Sales guy was cool. We showed up, found a vehicle, bought it and left. Finance guy was good too
Dec 19, 2023
Response from current dealership:
Hi, Gene we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Dec 15, 2023
Very helpful, great communication.
Dec 19, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Dec 15, 2023
Response from current dealership:
Hi, Neil we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Very pleasant experience. No pressure or going back and forth on price. What is advertised is what you pay. Add ons are offered but not pressured to purchase. Highly recommended
Nov 28, 2023
Response from current dealership:
Hi, Don we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Nov 10, 2023
I verified that the car was there and available. I explained that I was
driving 2+ hours one way to see and purchase the car. They gave
me the exact amount for the cashiers check and everything I
needed to bring. When I got there they said the car had âjust been
sold that morningâ and tried to show me other more expensive
options. So frustrating and a complete waste of nearly 5 hours. I
was suckered into a bait and switch game. I refused to play, and I
donât plan of giving them a second chance to do it again!
Nov 14, 2023
Response from current dealership:
Hi, Bowman we appreciate your honesty, and for giving us a chance to improve by leaving this review. Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements. Providing a happy experience is what we strive to do, and we didn’t deliver for you. What can we do to make this right? Contact us and let us know.
Melissa Roberts
Guest Loyalty Manager
Melissa.Roberts@echopark.com
Phone: 281-504-4489
Melissa Roberts
Guest Loyalty Manager
Melissa.Roberts@echopark.com
Phone: 281-504-4489
Oct 28, 2023
Response from current dealership:
Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Excellent experience. Been shopping around for a while, and now know what I need and price I was willing to pay. Went here to look at a “CarGurus Great Deal”. Made appointment to confirm car still available. Test drove, and was in and out quickly. 1-Price no haggling and no hidden fees as advertised. Joshua was helpful and informative, deserves a gold star.
Oct 10, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Sep 30, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Aug 25, 2023
Response from current dealership:
Hi, Ulysses we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway). Thank you! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Aug 6, 2023
I had a great experience with Fattah, he was very attentive to my calls, and answered all the questions I had, he was very helpful!
Aug 10, 2023
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
They were very professional and not pushy or overbearing. Was a very enjoyable experience dealing with
EchoPark Houston
Aug 9, 2023
Response from current dealership:
Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
The employee was super helpful and willing to work with me to help me find the car i was looking for. He even wished me good luck with my search when i decided go elsewhere. An overall great experience!
Jun 16, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Houston (North Freeway) they made your day. This is what our Experience Guides live for – seeing a guest so happy! So glad you chose EchoPark and we hope to see you (or your friends and family) in the future.
Dec 29, 2022
Prompt response
Jan 11, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review. Wishing you and your car all the happiness this holiday season. Signed, your friends at EchoPark.
Oct 12, 2022
Response from current dealership:
Hi, Elizabeth we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Houston (North Freeway)! This isn’t bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.)
Great experience - quick and easy.
I will continue working with EchoPark in future and recommend anyone who is looking for an easy process.
Aug 27, 2022
Response from current dealership:
Ocal, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!
Jul 28, 2022
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Jul 13, 2022
Response from current dealership:
Hi Wayne! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
Upon arriving to the dealer, they told me they only accept cashiers checks if financed outside of their lenders.
This would have been great to know prior to traveling to your dealership. Posting this review for people to be aware of before traveling there. The gentlemen I spoke with also told me they only sell cars no more than 5 years old and with less than 50k miles which is clearly not true, as the car I was looking at was at about 75k miles. Definitely did not like the surprises this place offered.
Jul 7, 2022
Response from current dealership:
Gregory, we truly appreciate your honest feedback. I would love the opportunity to speak with you in order to gain more insight and see if there is anything we can do to turn your experiance around. If you are willing you can call me directly at 281-979-6056. I hope to hear from you soon.
Christina Robinson
Guest Loyalty Manager
Cell: 281-979-6056
Christina.Robinson@echopark.com
Christina Robinson
Guest Loyalty Manager
Cell: 281-979-6056
Christina.Robinson@echopark.com
May 20, 2022
Response from current dealership:
Taunya, thank you for sharing your positive experience! Thank you again for the great review!
I started talking to the sales man about purchasing a high end over priced vehicle which is
a 2012 Rolls Roys, May 04 hoping to get it delivered few days after that, got approved the
same day and waiting for them to get me the paper works who took about 4-5 days since
they didn't send it right away, long story short this was for my wife birthday which it today,
and now they haven't talking my calls ignore my txt their general manager is too busy to
get my call. beyond frustrated. if i new I wouldn't even bother talk to them i would've gone
somewhere else.
May 15, 2022
Response from current dealership:
Hi there, I would like to get some more details about your experience with us as we don't sell those tier luxury vehicle here at Echopark . If you are willing, can you please contact me directly at 346-465-4635 or email me at Dianelly.Montero@echopark.com so we can gain more insight into your experience. I hope to hear from you soon!
Nelly Montero
Guest Loyalty Specialist
Nelly Montero
Guest Loyalty Specialist
Show older dealer reviews 297
Apr 7, 2022
Response from current dealership:
Hi Kim! We're so happy we were able to help you out! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Mar 27, 2022
Very good dealer thanks
Aug 3, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We are always more than happy to assist you if anything else comes up. Take care!
Mar 14, 2022
Really nice experience with EchoPark. Unfortunately, the particular Kia Soul I was looking for was no longer available, but
the salesperson (Abraham) really went the extra mile to try to find me a comparable car.
Mar 16, 2022
Response from current dealership:
Hi Cat, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Feb 15, 2022
Quick and easy
Feb 18, 2022
Response from current dealership:
Hi Thomas! We're so happy we were able to help you out! We can't wait to see you again, have a great day.
Feb 4, 2022
Very quick responding
Feb 8, 2022
Response from current dealership:
Hi Danielle! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Had alright experience with seeing a vehicle and was interested in it. We put down $500 to hold the vehicle because they said that they were going to fix the AC’s freon and the misaligned bumper (which is strange for a vehicle with no accident history). They called the next day and said that they had fixed the mentioned issues. However, they only fixed the freon but the bumper was still misaligned. They offered to either take roughly $2-250 off the price so we can look for a place to get it fixed once a deal has been made, or we could come back after to get the vehicle’s bumper fixed through them. Why couldn’t they had it fixed along with the AC in the first place instead of making it inconvenient for the customer to have it fixed? They called to say that it was ready when it wasn’t… The price is also high for a vehicle with multiple scratches and a misaligned bumper that seems like something they can’t fix. If they weren’ able to fix it, they shouldn’t have wasted the customer’s time
Nov 14, 2021
Response from current dealership:
Evan, thank you for taking the time to share your experiance. With that said, we understand you are working with our head of sales, Haleigh in order to get this resolved for you. Although you are in great hands with Haleigh, please let us know if ever you need anything else! We are always here to help!
Christina Robinson
Guest Loyalty Manager
Christina.Robinson@echopark.com
Cell: 281-979-6056
Christina Robinson
Guest Loyalty Manager
Christina.Robinson@echopark.com
Cell: 281-979-6056
Oct 12, 2021
Response from current dealership:
Juan, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston (North Freeway). We can't wait to see you again, have a great day.
Oct 6, 2021
Highly recommend
Oct 9, 2021
Response from current dealership:
Hi Brandon, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! We can't wait to see you again, have a great day.
Sep 29, 2021
We were greeted immediately and test drove the vehicle we wanted. It was a very fast and
easy process. Stacey helped us get in and out with the car we loved.
Oct 1, 2021
Response from current dealership:
We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway) Hi Justin, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)!
Best wishes,
EchoPark Automotive Houston (North Freeway) Hi Justin, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)!
Dealer manager said he would not fix the sunroof on the Volvo I was attempting to purchase. It did not work at all. He stated that they knew this and it was decided that the dealership would not fix this issue. Although multiple opportunities were presented to be straight up about the vehicle, the sales reps and sales manager misled and failed to inform me on this information until I brought it up. Very misleading to a cash buying customer.
Sep 27, 2021
Response from current dealership:
Aaron, we appreciate the time you took to provide this feedback about your visit. After looking into your situation, I show we did send the vehicle to the manufacturer to inspect the sunroof. The sunroof was repaired. I would love the opportunity to speak with you and answer any questions your have. If you are willing, you can call me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina.Robinson@echopark.com
Christina Robinson
Guest Loyalty Manager
Christina.Robinson@echopark.com
Sep 15, 2021
Excellent
Sep 23, 2021
Response from current dealership:
Luis, we really appreciate your positive review! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Aug 29, 2021
Amazing Place! The car's are very nice and priced at a affordable price. I recommend this place
10/10 and will shop for a car here in my near future. My salesman was the best!!!
Sep 3, 2021
Response from current dealership:
Hi Rianna, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 23, 2021
Echo Park responded within 30 minutes of my inquiry and set up an appointment for the next day. Went to look at a car and never felt pressured. Salesman was awesome let me test drive 3 different cars to compare them. Ended up buying a 2019 Altima SR. Within 2 hours was driving home with my new car. Would highly recommend.
Sep 3, 2021
Response from current dealership:
Manuel, we are so happy to read such a great review about EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Damien Brooks was incredibly helpful, i was in and out in about 45 minutes smiling from ear to ear riding in my 2018 GMC Terrain. Stop by 8477 North freeway to get a great deal.
Aug 19, 2021
Response from current dealership:
Patricia, we're glad to hear you enjoyed your visit. Thank you so much again for your feedback! We hope you have a great day!
Aug 3, 2021
Response from current dealership:
Willis, thank you for your kind words and this wonderful review!
I purchased a 2018 Jeep Compass two weeks ago from Echo Park, Houston, TX; and needless to say, I was extremely pleased with my overall experience. The sales people were/are very friendly and always helpful. I WOULD recommend Echo Park to everyone!!
Aug 3, 2022
Response from current dealership:
Hi Marylou, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Jun 11, 2021
Alvin was an absolute joy to work with. Helpful, responsive, even while on vacation, knowledgeable and super helpful! Totally think you should ask for him if you find something at Echopark North Houston that you are interested in!!!
Aug 3, 2022
Response from current dealership:
Charlyne, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston (North Freeway). We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Jun 10, 2021
The salesman, was very helpful, however while going throughout the process and after submitting all the requested documentation. He, out 9f the blue, informed us that the vehicle had been sold to another costumer. A COMPLETE LACK OF ETHIC AND PROFESIONALISM!!!
Aug 3, 2022
Response from current dealership:
Irma, we are so sorry to hear your experiance was not a good one. If you are willing to give us the opportunity around, I would love to speak with you. If you are willing, please feel free to call me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina.Robinson@echopark.com
Christina Robinson
Guest Loyalty Manager
Christina.Robinson@echopark.com
Aug 3, 2022
Response from current dealership:
Christopher, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Jun 8, 2021
Great
Aug 1, 2022
Response from current dealership:
Cesar, we appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
This is the second vehicle I have purchased at EchoPark Houston. I know going in that I
am getting a good deal from comparing with all the other similar vehicles on cargurus. I
don't have to try to figure out when I have gotten the "lowest offer." Also, I have received
what I thought was a fair value for the vehicle I wanted to trade in.
Aug 1, 2022
Response from current dealership:
Hi Jeffery, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Aug 1, 2022
Response from current dealership:
Rotaundra, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Good experience. Didn't like that I wasn't offered 48 month finance. Was offered 60 or 72 months only. I accepted the terms ONLY for the convenience of one shop stop & knowing that I will pay the car off in 48 months. Otherwise experience good due to convenient & they do offer great cars.
Aug 1, 2022
Response from current dealership:
Jennifer, Jennifer, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston (North Freeway)! If you're ever in need of more help, please let us know!
Aug 3, 2022
Response from current dealership:
Allison, we're glad you had such a wonderful experience with us! We do hope we can be of assistance in the future. Take care!
This place was awesome. Super easy to work with! Eli and Julie really helped me get a deal done. Absolutely recommend EchoPark Houston.
Aug 1, 2022
Response from current dealership:
Marshall, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Nice large inventory, great quality selection BUT still too lengthy a process when closing no matter of your finances already.
Aug 3, 2022
Response from current dealership:
Hi Jay, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! We can't wait to see you again, have a great day.
Mar 30, 2021
Answered all my questions in a timely manner and provided out the door prices without any hassle as well as not adding ridiculous fees to drive up the price
Aug 1, 2022
Response from current dealership:
Alex, we are so pleased you enjoyed your visit to EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Mar 29, 2021
I was treated very well ! They were very good people
Aug 1, 2022
Response from current dealership:
Linda, we are so happy to read such a great review about EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Aug 1, 2022
Response from current dealership:
Jeane, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 20, 2021
Easy experience. Austin took great care of us and gave a great price for trade in.
Aug 1, 2022
Response from current dealership:
Hi Allan, thank you so much for your positive comments about EchoPark Automotive Houston (North Freeway)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Mar 13, 2021
Good place and positive environment to buy a car.
Aug 1, 2022
Response from current dealership:
Hi Ali! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Great experience. Financing was FAST and straight forward. I never felt pressured in any way to purchase the vehicle.
So far the vehicle has been great. No issues yet.
Aug 1, 2022
Response from current dealership:
Andrew, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston (North Freeway)
Best wishes,
EchoPark Automotive Houston (North Freeway)
Brian Burney, thank you for the experience. (Brian was my "Experience Guide.") You, your
team, your manager Julie, AWESOME. I have never, ever had a car buying experience that
was pleasant until I bought my 2019 Nissan Frontier from you. You taught me new strategies
for car buying, and for any sales experience. You are the definition of a trusted advisor.
And what a lovely show room. My only suggestion is: Build your next showroom in Webster
along the Gulf Freeway.
Go forth and sell cars Brian!
Aug 3, 2022
Response from current dealership:
Christopher, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jan 25, 2021
Great experience! Shannon was the best! The place was fairly busy when I got there. I walked in planning to only test drive
and left with a new car ahah. Their standards for cars are high where they only sell low-mileage cars with no accidents,
which is good for the consumer.
Aug 1, 2022
Response from current dealership:
Stephanie, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston North Freeway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Scheduled a test drive two days prior, asked for the address via email and only got a reply stating the hwy the dealership is located on (North freeway). Received a confirmation with the actual address on the day of. Show up at the dealership and they can’t find my appointment. Told the vehicle is at the other location (which happens to be closer to me) but that it was sold yesterday. Wasted my entire morning.
Aug 1, 2022
Response from current dealership:
Cliff, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to us at (281) 979-6056, at your earliest convenience to discuss how we can turn this experience into a positive one. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Overall experience was good. Our sales guy answered all our questions and was very responsive via text. Facility is nice and clean. If they have the vehicle you want, make a decision quickly because they do not “hold” cars while you think it over. Financing has to go through them. I wasn’t too thrilled about this but I got a great rate with a reputable bank. The wait time was a little long anytime the sales guy or finance guy needed to leave the table. We went in with nearly everything decided and was just going in to sign and pick up car. Ended up being there for 4 hours but we got a good deal on the vehicle we wanted.
Aug 3, 2022
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston North Freeway! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Jan 11, 2021
What an AMAZING experience. Gene, the general sales manager, and Brian were rock stars. I have to admit this was by far the best car
buying experience of my lifetime. I have had MANY!! They make it easy breezy without the normal stress.
Aug 1, 2022
Response from current dealership:
Renee, your wonderful feedback and rating mean a lot to us. Until the next time we meet, take care!
Jan 5, 2021
Absolutely the best car buying experience I have had in a long time. If I need another used vehicle, I will look at EchoPark first.
Aug 1, 2022
Response from current dealership:
Hi Amber, thank you so much for your positive comments about EchoPark Automotive Houston North Freeway! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jan 4, 2021
Good experience
Aug 1, 2022
Response from current dealership:
Hi Fray, thank you so much for your positive comments about EchoPark Automotive Houston North Freeway! Thanks again for taking the time to leave us this information about your recent visit. Take care!
BE AWARE! They won’t take your own financial institution, I drove over 40 min to see a car, I had 1.9% pre-approved interest rate, then they said we only accept cash or our own financial institutions to make the deal
Aug 1, 2022
Response from current dealership:
Julio - thank you for letting us know about your recent visit to EchoPark Automotive Houston North Freeway. We would love the opportunity to speak with you in order to gain more insight. If you are willing, please feel free to reach out to me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Aug 3, 2022
Response from current dealership:
Hi Liz! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 1, 2022
Response from current dealership:
Beatriz, we are so happy to read such a great review about EchoPark Automotive Houston North Freeway! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 1, 2022
Response from current dealership:
Marili, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston North Freeway. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston North Freeway
Best wishes,
EchoPark Automotive Houston North Freeway
Aug 1, 2022
Response from current dealership:
Hi Carol, thank you so much for your positive comments about EchoPark Automotive Houston North Freeway! Thank you so much again for your feedback! We hope you have a great day!
Oct 20, 2020
They did respond very quickly, unfortunately I'm to damn busy
Oct 23, 2020
Response from current dealership:
Joe - we appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
Great Experience!! This was my first time purchasing a used vehicle so I had a lot of questions and concerns. Joselyn answered everything with such patience! Not to mention their prices are great as well. Definitely would recommend!
Sep 30, 2020
Response from current dealership:
Amy, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston North Freeway! Thanks again for taking the time to leave us this information about your recent visit. Take care!
I liked their transparency and their fair valuation on trade-in. Their prices were fair and
they didn't try to rob you with unreasonable add-ons like some other dealers.
Sep 30, 2020
Response from current dealership:
Narayanan, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston North Freeway! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Sep 23, 2020
Response from current dealership:
Brooke, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston North Freeway! We are always more than happy to assist you if anything else comes up. Take care!
Sep 23, 2020
Response from current dealership:
Amber, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston North Freeway. We do hope we can be of assistance in the future. Take care!
Sep 15, 2020
Horrible experience. The sales people weren’t even sales people. They don’t support my credit union because of difference in business hours??? Overall, disappointed and would never recommend them to anyone!
Sep 17, 2020
Response from current dealership:
Ashlyn - we appreciate to you taking the time to provide this feedback. I would like to get some more details about your experience with us and find out who provided you with this false information about your credit union. If you are willing, please call me directly at 281-979-6056. I really hope to speak to you soon and provide clarity.
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Great place, great service, very knowledgeable personnel, and very attentive. Very easy process to buy a car with them.
Sep 10, 2020
Response from current dealership:
Orlando, thank you for sharing your positive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Sep 10, 2020
Response from current dealership:
Ken - thank you again for taking the time to let us know how we did. We hope you have a great day!
Sep 10, 2020
Response from current dealership:
Hi Oscar, thank you so much for your positive comments about EchoPark Automotive Houston! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Sep 4, 2020
Response from current dealership:
Jr, thank you so much for your high rating! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Aug 27, 2020
Nice agent. Helpful. Car was gone before I could see it but they are trying to get other one
Sep 1, 2020
Response from current dealership:
Jorge, we are glad we could help! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Echo park got in touch with me. They called and emailed me back. Very dedicated group of people. I unfortunately could not buy the car before a relative sold a cheaper car to me
Aug 26, 2020
Response from current dealership:
Hi Faith! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!
Terrible sales representative , she was rude , impolite and unprofessional
Also i got my car not washed , dirty in and out
No fuel No oil
No follow up
No response to my feedback coz they don’t care i guess
And they make up the low prices with high rate of interest
I don’t recommend this place
Aug 21, 2020
Response from current dealership:
Saba - we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Please reach out to us so we can gain more insight and work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you so on.
Christina Robinson
Guest Loyalty Manager
281-979-6056
Christina Robinson
Guest Loyalty Manager
281-979-6056
Aug 21, 2020
Response from current dealership:
Laura - we are so happy to hear we were able to provide you with excellent service. Please let us know if ever you need anything else! We are always here to help! Have a great day!
I had a appointment to see this car I drove 4 hours to get there and once I got there the car was brought up for someone else to test drive and after waiting for almost a hour was Told the other person that didn’t have a appointment was purchasing the car
Aug 17, 2020
Response from current dealership:
Theresa - we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would love the opportunity to turn your experiance around. With that said, if you are willing, you can call me directly at 281-979-6056.
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
The set up of the dealership is definitely different than typical big name type of dealership. It felt more relaxed like being at a coffee shop. I did not like the fact that I was not permitted to test drive more than two vehicles. I wanted a certain type of vehicle but was not sure which would suit me more. I have driven a car for last 10 years and wanted to change back to an SUV., so I wanted to test drive different makes but was limited to two. Needless to say, I went back to the big box type of dealership, where they allowed me to test drive whatever I wanted. They of course in the end got my business and I am happy with my purchase. I got the same model I test drove for 2k cheaper and with less mileage. I will say I did like the atmosphere and vibe of Echopark but it just wasn't for me in the end.
Aug 17, 2020
Response from current dealership:
Laura - we're disappointed to hear of the negative experience you had at our location. We would love an opportunity to speak with you in order to gain more insight as to whom you worked with. To clarify, we do not have a limit on how many vehicles you are allowed to test drive. If you are willing, you can call me directly at 281-979-6056. Thank you again for taking the time to provide this feedback. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Aug 10, 2020
Excellent, but did not have the vehicle in stock.
Aug 6, 2020
Very professional
Aug 10, 2020
Response from current dealership:
Chris, we're happy you found our staff to be so professional during your experience here at EchoPark Automotive Houston. Thank you so much again for your feedback! We hope you have a great day!
Aug 3, 2020
Great environment extremely helpful services and great deals
Aug 6, 2020
Response from current dealership:
Hi Nicolas, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Aug 3, 2020
I went in to look at a specific vehicle and although I didn't get that vehicle, I went back to EchoPark a week later
and found my dream car. I was impressed by the staff on both occasions. If you go to EchoPark, ask for Addie!
Very professional and not pushy at all. She's amazing at what she does!
Aug 6, 2020
Response from current dealership:
Marilu, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Houston. Thank you so much again for your feedback! We hope you have a great day!
Jul 31, 2020
For price and selection, I don't think you can find a better deal on a used vehicle. Super friendly staff. They certainly are taking health safety
serious, very clean facilities. The only thing keeping my review from being 5-star is the flow of the process, I know they're trying to help as
many people as possible, but there needs to be a more efficient way of moving through the process.
Aug 5, 2020
Response from current dealership:
Mike, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 5, 2020
Response from current dealership:
Nadine - thank you again for taking the time to let us know how we did. We hope you have a great day!
asked about whether they have any suburban with captains chairs but they didn’t answer the question and just wanted me to come in.
Jul 30, 2020
Response from current dealership:
Jr, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would love the opportunity to turn your experiance around. If you are willing, you can call me directly to better assist you at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
I had a wonderful experience at Echopark Houston! Julie was excellent! Very helpful, polite, and knowledgeable!
She went the extra mile for me! I would recommend shopping here for your next car.
Jul 29, 2020
Response from current dealership:
Hi Andrew, thank you for taking the time to leave a review for us at EchoPark Automotive Houston. We're happy to hear you had a wonderful experiance. Feel free to reach out to us if you need anything. Have a wonderful day.
Jul 21, 2020
was helpful but didn't have what I was looking for at the moment. Still looking for a good deal.
Jul 22, 2020
Response from current dealership:
Joe, we really appreciate your positive review! We hope to see you soon! Have a great day!
Jul 22, 2020
Response from current dealership:
Anamena - we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I was able to handle most over the phone so that in could just sign and drive when I got there. I did end up being there for a good while anyways but Tolis was very helpful and I left a happy customer.
Jul 16, 2020
Response from current dealership:
Kimberly, we are so happy to hear that you found our staff to be so supportive. Thank you so much for your kind review! Have a healthy day!
Jul 9, 2020
Car was sold just 2 hours before I arrived. I called to confirm availability around 9 am and arrived at 1:30. Would have been nice for the dealer to notify me and save me a 2 hour round trip drive.
Jul 21, 2020
Response from current dealership:
David - we appreciate you providing this feedback. Due to our extremely low pricing, our vehicles tend to sell very fast. With that said, we do apologize for the delay in communication about the vehicle status. Thank you again for the feedback and we hope to be of assistance in the future.
Christina Robinson
Guest Loyalty Manager
281-979-6056
Christina Robinson
Guest Loyalty Manager
281-979-6056
It’s was a smooth process. They keep me informed of the status and changes and went above and beyond to get the deal done.
Jul 16, 2020
Response from current dealership:
Lastella, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Houston. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
I went to drive a car for a second time after they did some cleaning to it and buffed some spot off paint when I got there someone else was driving the car and they started selling it to the other people I thought that was pretty bad
Jul 16, 2020
Response from current dealership:
Tonya, we appreciate the time you took to let us know how we did. I would love an opportunity to speak with you in order to gain more insight about your experiance with us. If you are willing, can you please contact me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Jul 16, 2020
Response from current dealership:
TIM - were happy to hear everything is working good! Let us know if you need anything else! Have a good one!
Great experience!! I called the dealership on Thursday 7/1/2020 they sent me information about the car and set me up a Test drive for the next day. Arrive at dealership, the car was exactly like the photos, clean and ready for a test drive. Our sales rep was friendly and very helpful. He did not pressure or hassle for anything. I knew I wanted this vehicle and I came prepared. We arrived at 12:00 pm completed the deal at 3:00 pm and drove my new vehicle home. I would highly recommend this dealer to others.
Jul 16, 2020
Response from current dealership:
Isabelle, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Houston! Please don't hesitate to reach out if there's anything additional we can do for you. Have a happy day!
Jul 6, 2020
Dealership responded to my questions and inquiries very quickly. We just decided we needed to stay within our goal of being able to pay off sooner than later. I would definitely consider buying from them when the time comes again.
Jul 16, 2020
Response from current dealership:
Hi Tammy, thank you so much for your positive comments about EchoPark Automotive Houston! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Jul 4, 2020
Simple and direct.
Jul 16, 2020
Response from current dealership:
Fritzie, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out!
Jul 16, 2020
Response from current dealership:
Hi Kc, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day!
Sales people are nice and friendly. Staff seemed great. Made an appointment, confirmed the truck was there before we got there. When we got there, they couldn't find it. Said someone might be out test driving it. Didn't know where it was at. We had to leave due to another appointment we had. Later, CarGurus sends me an email with a list of trucks based on the filters I've selected, and this same truck was in it. But when I clicked on details, it said it looks like this one got away. Overall experience was very disappointing. There's another truck I'm interested in, but I won't even look at it bc it's from this same dealer.
Jul 3, 2020
Response from current dealership:
Jennifer - we regret to hear that your recent experience was anything less than exceptional. We appreciate you bringing this experience to our attention. Due to our extremely low pricing, our inventory doesn't last long on our front lot and we operate off of a first come, first serve basis. With that said, we try to always ensure to communicate that with our guests. We apologize for the lack off communication and would love an opportunity to turn your experiance around. If you are willing, you can call me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loy
More ...
Christina Robinson
Guest Loy
Jun 22, 2020
It was a good experience
Jun 22, 2020
I changed my mind about this car but saw a different car and my experience was awesome!!
Jun 23, 2020
Response from current dealership:
Cathey - we appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Houston! If ever you need anything else, please do not hesitate to reach out! Have a wonderful day!
Great experience! I called in as soon as I saw this car and they helped schedule an appointment. When I got there, Steven made sure that we had a comfortable experience and was very patient throughout the whole process. Bought the car the same day, I recommend coming here. No-haggle prices that are good deals!
Jun 23, 2020
Response from current dealership:
Cadee, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Called three times to ensure the car we wanted was there and available; they assured us it was. We
drove 2.5 hours on a Friday night to arrive and be told that the car we came for was not available after
all. So frustrating! The manager gave us a discount on any other vehicle, but didn't seem to care too
much; it felt like he just wanted us to leave. We did end up finding a vehicle and the only reason I gave
them two stars instead of one is for our salesman, Fredrick. He was patient and hard working.
Jun 23, 2020
Response from current dealership:
Jenny - we're disappointed to hear of the negative experience you had at our location. We are glad to hear Frederick was still able to get you taken care of. With that said, we would love an opportunity to speak with you in order to gain more insight into the situation. If you are willing, please call me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
The staff was quite polite positive and very helpful, but the problem was the vehicle interior was not in the best shape the dealership DON'T negotiate and whatever they apprais your vehicle for is set in stone there is no wiggle room either way and for that I will never visit another Echo Park.
Jun 15, 2020
Response from current dealership:
Mark - thank you for taking the time to let us know how we did. When we first created our brand, we took out the hassle of negotiating back and forth, as we found most guests do not like this aspect of purchasing a vehicle. With that said, the pricing on our vehicles are set substantially lower than the retail market value, not leaving any wiggle room for negotiations. If you are willing, please feel free to contact me directly should you have any questions or if I can be of further assistance! Have a wonderful day!
Christina Robinson
Guest Loyalty Manager
281-979-6056
Christina Robinson
Guest Loyalty Manager
281-979-6056
Jun 19, 2020
Response from current dealership:
Hi Brent, thank you so much for your positive comments about EchoPark Automotive Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Seems like a bait and switch operation. I think they never
had this car they posted online and just wanted to sell
me something else when I arrived. Waste of time! Sales
person was pushy and rude.
Jun 6, 2020
Response from current dealership:
Dena, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We take your feedback seriously and would love an opportunity to speak with you in order to gain more insight into your experiance and answer any questions or concerns you may have. If you are willing, please call me directly at 281-979-6056. I hope to hear from you soon.
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Jun 2, 2020
Addie was great she went thru everything in great detail with an awsome attitude I would definitely buy a car with her the only reason I didn't was they didn't except my wife's credit union which was giving her a better interest rate
Jun 6, 2020
Response from current dealership:
Orlando, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston with Addie! We are always more than happy to assist you if anything else comes up. Take care!
May 30, 2020
The salesman never showed me the X3. He was determined to sell me either an X5 or an Infinity. I believe the ad for the X3 was a lost lead and wasn’t on the lot. I walked the lot and it wasn’t out there, and the salesman would change the subject when I asked about it.
Jun 2, 2020
Response from current dealership:
Hi Deb, we regret your most recent visit with us was not up to the standards we strive for. If the vehicle was no longer available, our team members are instructed to provide that transparency. I would love an opportunity to speak with you in order to gain more insight so we can address this internally. If you are willing, you can contact me directly at 281-979-6056. I hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Jun 2, 2020
Response from current dealership:
Danielle, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
The facility was clean and the staff was very helpful in guiding my wife and I through the process. I really appreciate
Kay running in the heat to grab another car that we didn't ask to view originally (but ended up purchasing).
Jun 2, 2020
Response from current dealership:
Nate, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 24, 2020
Could be friendlier. She gave me info but wasnt accommodating beyond that. The sales lady kind of acted like she was annoyed. Maybe it was just the one lady who answered my call though. I only talked to one.
Jun 2, 2020
Response from current dealership:
Hi Laura, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not as positive as it could be. With that said, I would love an opportunity to speak with you in order to gain more insight into your experiance so that I can turn it around. If you are willing, please feel free to reach out to me directly at 281-979-6056. Have a wonderful day!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
May 21, 2020
Contacted the dealer. Verified that the car was still available. Because of Covid concerns, got a preliminary value range of value on my trade in. Made an
appointment to visit the dealership. No heavy pressure from salesman who explained everything in great detail. They spent a lot of time to secure the best rate for
financing. Purchased the car and am very satisfied with the transaction from start to finish.
Jun 2, 2020
Response from current dealership:
Bert, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! If you have any further questions, please give us a call. We're always happy to help!
May 26, 2020
Response from current dealership:
Stefan, thank you for your kind words and this wonderful review! Thank you so much for your feedback! We hope you have a great day!
May 14, 2020
My husband and I really enjoyed our experience at Echo Park. They were very helpful and worked really hard getting us the best rate possible. The price listed for the truck was the absolute best around. When it's time to buy my daughters car we most definitely will be shopping here.
May 26, 2020
Response from current dealership:
Tracey - we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Houston! We do hope we can be of assistance in the future. Take care!
May 22, 2020
Response from current dealership:
Kimberly - your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
May 22, 2020
Response from current dealership:
Hi Shirley, we are very happy to have provided you with such a positive experience! We hope to see you soon! Have a great day!
May 12, 2020
They are very helpful from the first contact. Very impressed!
May 22, 2020
Response from current dealership:
Frederick - we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 22, 2020
Response from current dealership:
Nguyen, we are so happy to read such a great review about EchoPark Automotive Houston! Thank you so much again for your feedback! We hope you have a great day!
May 9, 2020
We really enjoyed working with our salesman, Frederick.
May 19, 2020
Response from current dealership:
Hi Carir, thank you so much for your positive comments about EchoPark Automotive Houston and Team! Please let us know if there is anything else we can do for you; we are more than happy to help!
May 7, 2020
Very clean environment and friendly staff with reasonable prices.The only reason why I’m not giving them a five stars is because the time it took to complete my purchase was very long but other then that,it was a great experience
May 19, 2020
Response from current dealership:
Amos - we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
May 7, 2020
The finance manager Joey( I think it was his
name ) had real bad customer service
attitude and was acting like he was doing
me a favor by buying a car there. Never
again. Also the vehicle wasn’t properly
cleaned before delivery there was residue all
over the windshield.
May 26, 2020
Response from current dealership:
Monica - we're disappointed to hear of the negative experience you had at our location. We can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. If you are willing, please reach out to me directly so we can gain more insight and turn your experiance around. Hope to hear from you soon!
Christina Robinson
281-979-6056
Guest Loyalty Manager
Christina Robinson
281-979-6056
Guest Loyalty Manager
The dealership contacted me the same day. Car was exactly as listed, clean & ready for me to test drive. Staff communicated efficiently at each level of the process. FRED got us into a vehicle that I LOVE! Entire process was effortless, Echopark is revolutionary. Would recommend to friends & family 100%. If you are looking for a used car, check them out.
May 19, 2020
Response from current dealership:
MARIE - your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
May 3, 2020
Very welcoming and professional
May 19, 2020
Response from current dealership:
LLOYD - we appreciate the time you took to provide this amazing feedback. We are so glad to hear you found our team to be welcoming and professional! If ever you need anything else, please let us know! Have a wonderful day!
Apr 20, 2020
Response from current dealership:
Cesar, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They were very helpful through out the whole process. No pressure or anything. I did everything online should up and signed the paperwork and I was out the door.
Apr 15, 2020
Response from current dealership:
Joe, thank you so much for this amazing feedback! We're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Houston. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Apr 6, 2020
Response from current dealership:
Tamara - we appreciate the time you took to provide this amazing feedback. We look forward to seeing you soon! Have a wonderful and healthy day!
Mar 15, 2020
Contacted early next morning. Set up an appointment. It was easy
Mar 20, 2020
Response from current dealership:
Katelyn - we appreciate your positive review about your recent experience with us! We're looking forward to your visit with us! Have a happy day!
Mar 20, 2020
Response from current dealership:
Hi Bryan, thank you so much for your positive comments about EchoPark Automotive Houston! Please don't hesitate to reach out to us if there's anything more we can do! Have a wonderful day!
Mar 14, 2020
Awesome experience!
Mar 20, 2020
Response from current dealership:
Clay - thank you again for taking the time to let us know how we did. We hope you have a great day!
Mar 10, 2020
Everything was perfect. Makael was extremely knowledgeable and helpful
Mar 17, 2020
Response from current dealership:
Danyalle, we're happy to hear you had such a positive experience with our team! Thank you so much again for your feedback! We hope you have a great day!
Mar 17, 2020
Response from current dealership:
Jessica, thanks for your praise and kind comments about our team. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Overall good experience. I wasn't told there were no floor mats and only one key and key fob until after the purchase. Would have been nice to know that before hand.
Mar 17, 2020
Response from current dealership:
TODD - we appreciate all reviews, and appreciate you taking the time to leave us this feedback. With that said, one of the many reasons we can price our nearly new vehicles substantially lower than our competitors, is we do not add additional accessories, such as a second key and floor mats. This is extremely cost prohibitive on volume dealers and ends up being marked up and rolled back into the price of the vehicle. With that said, part of our process is to be transparent about our trade offs at the beginning of our guests visit. We sincerely apologize that did not happen that way for you. We
More ...
Mar 9, 2020
Great cars and salesman but no negotiation allowed prices seen is final price even if you find reasons to lower price..
Mar 17, 2020
Response from current dealership:
Damaris - we really appreciate your feedback! Part of the reason we mark our vehicles substantially lower than KBB Retail value, is to take out the headache of negotiating pricing. We found that most guests do not enjoy this part of purchasing a vehicle. If you ever have any questions or concerns, we are always just a phone call away! Have a wonderful day.
Christina Robinson
Guest Loyalty Manager
281-979-6056
Christina Robinson
Guest Loyalty Manager
281-979-6056
Mar 6, 2020
Response from current dealership:
Walt, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston. We are always more than happy to assist you if anything else comes up. Take care!
Mar 5, 2020
Response from current dealership:
Hi Kathy, thank you so much for your positive comments about EchoPark Automotive Houston! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Feb 25, 2020
Excellent customer service. Great place to buy a car or truck!
Mar 1, 2020
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very inpersonal. Be prepared to wait 30 mins. They check you in and tell you to sit like you are in a doctor's office. No contact what so ever from staff once they check you in. The facility is very nice and open but like I said very impersonal and the wait is horrendous. It's like a big shop, or corporation feel. It seems that you need them a lot more than they need your sale. Right away they say don't negotiate. If you are just looking and want to know how the vehicles Ares, I would definitely go somewhere else. I would only go there if they had the best deal and your were ready to pay without shopping around for other vehicles.
Feb 27, 2020
Response from current dealership:
Hello, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Although we can get very busy, our goal is for all of our guests to feel welcome and that we are here to help with all of their needs. We would love an opportunity to make this up to you. If you are willing to give us another chance, please contact me directly at 281-979-6056. We hope to hear from you soon!
Christina Robinson
Guest Loyalty Manager
Christina Robinson
Guest Loyalty Manager
Feb 14, 2020
Low pressure sales, good selection of well maintained cars
Feb 24, 2020
Response from current dealership:
Hello there, we appreciate you taking the time to leave us this feedback. We sincerely thank you for the positive review, and look forward to seeing you again!
heard back immediately - will probably go see the car Saturday - they promised to keep me updated on the status till then
Feb 24, 2020
Response from current dealership:
Kryanfielder, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do! Have a fantastic day!
Feb 13, 2020
Great new concept in car buying. Very refreshing to have everything above board and transparent. Would encourage others to check them out!
Feb 24, 2020
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston. Thank you so much again for your feedback! We hope you have a great day!
Feb 24, 2020
Response from current dealership:
Gurux1mmz, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 24, 2020
Response from current dealership:
Gurupxx2q, we are so happy to read such a great review about EchoPark Automotive Houston! We are always more than happy to assist you if anything else comes up. Take care!
Jan 22, 2020
Response from current dealership:
Guru8gz2f, thank you so much for your high rating! Please don't hesitate to reach out to us if there's anything more we can do! Have a happy day!
Jan 13, 2020
Awesome
Feb 24, 2020
Response from current dealership:
Hi there, thank you so much for your positive comment about EchoPark Automotive Houston! We sincerely thank you for the positive review, and look forward to seeing you again!
Theiy were very professional. However they want me to bring my car in for appraisal. I ask them to give me a price for the 2017 Lincoln MKC Reserve with my 2005 Thunderbird 50 Anniversary in trade. They said I had to bring my Thunderbird in first. At their location is over 40 miles toward downtown Houston, I did not want to drive in all the traffic on I45 when I had no idea of the deal they may give me.
Jan 17, 2020
Response from current dealership:
GuruQTVDF - thank you again for taking the time to let us know how we did. We hope you have a great day!
Feb 24, 2020
Response from current dealership:
Thank you for taking the time to provide this high star rating! Let us know if there is ever more we can do for you!
Jan 5, 2020
Response from current dealership:
GuruK69G2 - we appreciate your positive review about your recent experience with us! Thank you so much for your feedback! We hope you have a great day!
I had a GREAT experience at EchoPark Auto dealership. The customer service was great!. I went
with my son to purchase a car several months prior. I then returned to purchase a SUV for myself
and now my husband has purchased a SUV. We pre-qualified online to speed up the approval
process. Overall, we are very satisfied with the service and purchase. If you're thinking about
visiting EchoPark, ask for Mykael. He's Great!!
The only issue I have, there was NO referral reward. My son referred me and I referred my
husband. A referral reward would have made it 5 stars.
Jan 5, 2020
Response from current dealership:
Gurut1qtv - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! We defiantly appreciate your feedback about having a referral reward and will be looking into this for the future. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Great experience! Staff (Keiara Black and Dominic Jones) were very helpful. The atmosphere at the dealership is wonderful , customer friendly. We left with a car in a few hours. My husband and I highly recommend Cargurus.com.
Jan 5, 2020
Response from current dealership:
Hi Gurukjp98 - thank you so much for your positive comments about EchoPark Automotive Houston! Your recommendation means the world to us and we are so grateful to have earned it. If you ever have any questions or need anything, we are always just a phone call away! Happy New Year!
Dec 21, 2019
Awesome experience! I bought the car!
Feb 24, 2020
Response from current dealership:
Hi there, we are very happy to have provided you with such an awesome experience! We are always more than happy to assist you if anything else comes up. Take care!
Dec 14, 2019
Great experience! Very helpful salesman!
Feb 24, 2020
Response from current dealership:
Hello, we're happy to hear you had such a great experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Dec 8, 2019
NIce people, low & transparent pricing, large selection. Satisfied purchaser.
Feb 24, 2020
Response from current dealership:
Hi, we are so happy to read such a great review about EchoPark Automotive Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fairly streamlined place with a solid viewpoint on selling cars. Everything has a clear cards, less than 4 years old and 50k miles, I think. Cars are well priced
Dec 10, 2019
Response from current dealership:
We are so happy to hear you had a positive experience at EchoPark Houston! Thanks so much for taking the time to let us know! Have a great holiday!
Feb 24, 2020
Response from current dealership:
Hi Gurunl1kq! We're so happy we were able to help you out! Thanks for letting us know how we did! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Best truck buying experience I've ever had. This is the new way of buying a used vehicle,.
Nov 25, 2019
Response from current dealership:
Hi Guruqvlg3, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Nov 15, 2019
I had a bad vibe from this dealership. They do
not allow you to use your own financing so they
can be paid sooner. That is not putting the
customer first. A car is a big purchase and I want
to feel comfortable and confident where I buy
from. I just felt lied to left and right. I like the car
I saw, but I will not buy it from this place.
Feb 24, 2020
Response from current dealership:
Hi there, thank you for taking the time to let us know about your experience. We are disappointed to hear that you are not satisfied with your visit. One of the many reasons we can price our nearly new vehicles substantially lower than our competitors, is we do not accept bank drafts or personal checks. This is extremely cost prohibitive on volume dealers and ends up being rolled back into the price of the vehicle. Also, because of our volume we have tremendous leverage with the banks we use and we just ask for the opportunity to meet or beat the rate you provide with a pre approval. Please le
More ...
The atmosphere and customer service were outstanding. It was an extremely professional staff
driven to take care of customers. They are knowledgeable and transparent. I highly recommend
them to anyone in the market for a vehicle. The warranty they offer truly offers peace of mind in
my purchase.
Feb 24, 2020
Response from current dealership:
Guruvz5pj, we are very happy we could provide you with such an outstanding experience! Our brand is built around providing a peace of mind for all of our guests when they drive off the lot. Thank you for taking the time to let us know how we did. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Nov 7, 2019
Helpful. Am buying car from them
Feb 24, 2020
Response from current dealership:
Hi there, thank you so much for your positive comments about EchoPark Automotive Houston! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nov 6, 2019
Response from current dealership:
Guru11mtb - thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Nov 6, 2019
Response from current dealership:
Hi Lzhu8137, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Oct 29, 2019
From receptionist to salesman, everyone was quick, efficient, friendly, and professional. The vehicle was exactly as advertised and I was pleased with that.
They gave me a rough estimate (sight unseen) as to what they would give me for my trade and it was $3k-$4k less than another dealership offered and ultimately purchased my vehicle for (also sight unseen).
This dealership does not negotiate on any numbers from sales price, trade value, or options added to the vehicle as part of the deal (requested window tint).
If you are in the market for a clean vehicle, and not needing/wanting to negotiate on any particular aspect of the purchase, this is a great place to purchase from.
I appreciate and respect their honesty and professionalism from the beginning and would consider this dealership again if they had the exact vehicle I was looking for at the right price.
Oct 30, 2019
Response from current dealership:
Micah - thank you so much for the kind words. One thing we do offer is to match offers from other dealerships, as long as you can provide the appraisal offer certificate. If you have any further question about this, please do not hesitate to reach out. We hope you enjoy your nearly new ride!
Beautiful store!
EchoPark definitely provides a car buying experience that is second to none in the industry.
Oct 30, 2019
Response from current dealership:
HeatherSue - thank you so much for providing this amazing feedback! It truly means the world. Have a wonderful day!
Oct 30, 2019
Response from current dealership:
Guru16zln - thank you for taking the time to let us know how we did! We hope to see you soon! Have a great day!
Not your typical dealership. Very friendly people. I am always skeptical when shopping for cars, wondering if I am getting the right price or the help I need. Here I didn't; have to worry about that. I went in not really knowing what I wanted but once I talked with Addie and test drove a few cars I knew which one I wanted. Addie was very pleasant, tentative, and knowledgeable. She listen to me and the things I wanted. Great experience!!!
Feb 24, 2020
Response from current dealership:
Gurunzl2m, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Houston. We are always more than happy to assist you if anything else comes up. Take care!
Oct 23, 2019
Response from current dealership:
Wadetrina90 - thank you for the high star rating! Have a fantastic day!
Oct 14, 2019
EchoPark has a great group of
people with high quality cars for a
good price. CarGurus helped me
find EchoPark and I’m thankful for
both!
Feb 24, 2020
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! Thank you so much again for your feedback! We hope you have a great day!
Oct 3, 2019
Other then being there all day it was a pleasant
experience
Feb 24, 2020
Response from current dealership:
Hello, thank you for the high star rating! We are sorry to hear that your visit took longer than expected. If there is anything else we can do for you, please do not hesitate to reach out!
Oct 2, 2019
Ask for rodrigo hey and coco! We drove about two hours on a tuesday after work with what we thought we wanted set up. We changed our minds and rodrigo pulled all the comparaables side by side to make the best decision. So patient, not pushy, and super honest. A great experience on a big investment! We were there past 11 and after everything finalized rodrigo even hopped in the new car to help set up bluetooth, AT 11 PM. Ask for rodrigo and coco!!!!
Oct 7, 2019
Response from current dealership:
Ambrosia - thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Oct 2, 2019
Response from current dealership:
bmoss1 - your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I felt the salesman was very pushy and made several rude remarks. When I asked why the car had water in it and asked why parts of car where falling apart, he said well If you want a brand new car maybe you should buy one. When I asked for all paperwork in paper instead of on tablet they threw a fit. They tried charging me 16000 for a 13,279 dollar vehicle without the Warrenty even added yet. I love my car, but dealership is shady and liars.
Oct 10, 2019
Response from current dealership:
Guru1pny9 - we're disappointed to hear of the negative experience you had at our location. After speaking with you and gaining more insight into the situation, we discovered that the person you spoke with was not representing our brand and what we stand for. We have taken steps internally from preventing this type of behavior. We know you have been working with our Guest Loyalty Coach, Christina Robinson and are in good hands. If ever you need anything else, please do not hesitate to reach out!
Sep 27, 2019
Great just changed my mind
Oct 2, 2019
Response from current dealership:
Dwayne - thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 26, 2019
The sales team made our transaction seamless. Friendly, professional staff who accommodated our needs. We walked out with a new car and felt great about the entire experience.
Oct 2, 2019
Response from current dealership:
Susie - your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!
Sep 25, 2019
Response from current dealership:
Felicia - thank you again for taking the time to let us know how we did. We hope you have a great day!
When I arrived to test drive the car, it had already been sold. They didn't even give a courtesy call to let me know before I took such a long drive. The salesman was even embarrassed when he realized the vehicle had been sold.
Sep 25, 2019
Response from current dealership:
Guru1b3dt - we regret to hear that your experience with us was not a more positive one. Although our vehicles tend to sale extremely fast, its always important to keep our Guests informed. We would love an opportunity to speak with you so that we can turn your experience around and at least offer you a tank of gas for your efforts. If you are willing, please contact our Guest Loyalty Manager, Christina Robinson directly at 281-979-6056. Thank you again for your feedback, we hope to hear from you soon.
Sep 16, 2019
Excellent customer service skills & very helpful.
Sep 18, 2019
Response from current dealership:
Patrick - your wonderful feedback and rating mean a lot to us. If ever you need anything else, please do not hesitate to reach out! Have a happy day!
Sep 12, 2019
Fairly easy and very laid back.
Sep 18, 2019
Response from current dealership:
Jammie - thank you again for taking the time to let us know how we did. We hope you have a great day!
Sep 9, 2019
This dealer requires customers to finance through one of their lenders only. We were told this is because they are paid quicker for cars sold.
Sep 11, 2019
Response from current dealership:
Lynn - thank you for taking the time to write this review. To clarify, we do not accept bank drafts or personal checks because they are cost prohibiting on volume dealers and again are charged on the back end of the vehicle. We have partnered with many major lending partners to offer our guests. We apologize for any confusion and would love an opportunity to speak to you and answer any questions or concerns you may have.
Sep 11, 2019
Response from current dealership:
Tessssag - we are so happy to read such a great review about EchoPark Automotive Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 6, 2019
Great experience, changing how to get a truck, buying soon!
Sep 11, 2019
Response from current dealership:
CPark - thank you again for taking the time to let us know how we did. We hope you have a great day!
Eddie took very good care us and made the whole experience easy and painless. If you buy a vehicle from this place - ask for Eddie. Love that guy!!!
Sep 11, 2019
Response from current dealership:
Guruhqf4z - it's experiences like yours that really keep us motivated! Thank you so much for this amazing review of EchoPark Automotive Houston and staff. Happy motoring in your nearly new ride!
Sep 5, 2019
Very thorough and he explained I'm detail how the car business is on pre owned vehicles.
Feb 24, 2020
Response from current dealership:
We appreciate your positive review about your experience with us! Have a wonderful day!
Salesman was very knowledgeable, had a great sense of humor! He showed us several cars we wanted to see, however my husband was sod on the Buick Enclave, a very classy car!! He did an awesome job!!
Sep 3, 2019
Response from current dealership:
Guruxjxvt - we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Aug 29, 2019
Very prompt professional and courteous
Sep 3, 2019
Response from current dealership:
Amir - we appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Absolutely loved this dealership! I worked with Thomas and he was an absolute delight from start to finish! He had plenty of patience, I changed my vehicle five or six times before I finally made my decision. Never was he pushy. I left with a 2018 Mazda CX-5! Bonus they purchased two of my personal vehicles. They gave me 2k more on my Infiniti and 5k over on my Ford F 250, than other competing dealerships.. Highly recommend. They will buy your vehicle even if you don't purchase theirs, but with their prices you will :)
Sep 3, 2019
Response from current dealership:
Jessrich - reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please give us a call. We're always happy to help! Have a happy day!
Sep 3, 2019
Response from current dealership:
Guruhqjrv - thank you for the high star rating! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
The dealer did reach out to me via text message; which I love because I hate to talk on the phone. They answered my questions via text and I
scheduled an appointment with them to drive 1.5 hours to make the deal. During the text messages, I admittedly never looked directly at the
dealership site and even advised "Darien" that I was working the financing out with my bank. Not only was I not informed by "Darien", the
appointment verification email states "if financing with us". Not once was I told that I could only finance through the lenders Echo Park works
with. They would not accept my personal financing that I had through my own bank. While the staff was friendly, it didn't make up for the
wasted drive and time that could have been prevented if I was given the appropriate information. They offered to fill my tank prior to leaving, I
guess that helps.
Sep 11, 2019
Response from current dealership:
Hmcgallion - we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. To clarify, we accept bank drafts, cashiers check, debit and financing through of our many lending partners. We would love an opportunity to speak with you to clarify or answer any questions you may have. If you are willing, you can contact our Guest Loyalty Manager, Christina Robinson directly @ 281-979-6056 or Christina.Robinson@echopark.com.
Aug 26, 2019
Great Dealership
Sep 3, 2019
Response from current dealership:
Ronny - thank you so much for this amazing rating! Were glad we could help! Thank you, and have a fantastic day!
Aug 21, 2019
Quick and knowledgeable staff
Aug 28, 2019
Response from current dealership:
Hello Lisa, we appreciate you taking the time to leave us this feedback and amazing review. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Aug 28, 2019
Response from current dealership:
Hi Gurulv1jm! We're so happy we were able to help you out! Thank you for the kind review. Happy motoring in your nearly new ride!
THOMAS IS THE BEST ! Very easy to deal with . Not pushy or hurried at all. The only thing negative I could say is: I bought the car and then next day my dealer was off . When I came to pick it up it was supposed to take five minutes max and it took 45-1hr and that was because they were supposed to be detailing it and putting fuel in it . Neither were done . But other than that it was an amazing experience
Aug 22, 2019
Response from current dealership:
24alexandria24 - thank you so much for providing this great feedback. Were so glad to hear that Thomas was able to help you out! With that said we would love an opportunity to speak to you so we can get you a car wash and a tank of gas. If you are willing, please contact our Guest Loyalty Manager, Christina Robinson directly at 281-504-4489. Have a wonderful day.
Aug 12, 2019
Easy to work with.
Aug 16, 2019
Response from current dealership:
Sergio - thank you for the high star rating! Thank you so much again for your feedback! We hope you have a great day!
Aug 11, 2019
Responsive and easy to work with.
Aug 16, 2019
Response from current dealership:
Elizabeth - were excited to hear that your experience was an easy one! Please let us know if ever you need anything else!
Aug 10, 2019
Pushy over the phone. Wouldnt let me know if a vehicle was there until i gave my full first and last name, phone number etc.
Aug 13, 2019
Response from current dealership:
Morgan - we are so sorry to hear of your experience. We defiantly would love an opportunity to speak with you in order to gain more insight so that we may handle this situation internally. If you are willing, please contact our Guest Loyalty Specialist, Christina Robinson directly at 281-504-4489 or Christina.Robinson@echopark.com. We hope to hear from you soon!
Aug 9, 2019
We walked into the dealership and were immediately given a salesperson, Nick Hoxie (he was great) who took us on a short tour of the facility and brought the car around for a test drive. He was knowable about the vehicle and very personable.We loved the car which was as described on the Echo Park website and we proceeded to purchase it. The process was as easy as purchasing a vehicle can be theses days. All the dealership personnel were friendly and accommodating. I would definitely recommend Echo Park for a no hassle used car purchase. Ask for Nick.
Aug 16, 2019
Response from current dealership:
David - thank you for taking time out of your day to provide this amazing review! Your kind words and rating mean the world! Happy Motoring in your nearly new ride!
Aug 3, 2019
Good experience
Aug 8, 2019
Response from current dealership:
Byron - we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Aug 3, 2019
Awesome from beginning to end! Quick response! I may not have bought this Jeep from them, but I bought another! A great experience from the moment I walked through the door, to the moment I drove off in the Jeep I bought!
Aug 8, 2019
Response from current dealership:
Shalonda - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! Thank you, and have a fantastic day!
Aug 2, 2019
First time working with CarGurus and EchoPark. It was off to a good start. Based on my
search filters, I received notice of a 2016 Camry flagged as a 'Great Deal' at EchoPark. Almost
too good to be true. When we arrived to look at the vehicle, we were warmly greeted and
assisted. Here's where the bad review comes in. There was something wrong with the car that
we drove very far to go see. A wheel/axle alignment issue that pulled the car to the right to a
very noticeable degree. We test drove, flagged it, and the mechanic at EchoPark looked at it.
We test drove again and the results were the same. The salesman was really pushing us to
buy this car when there was clearly something wrong with it. We didn't buy because in the long
run, this would've costed us money in repairs and worn out our tires. I know everyone there did
their part to try to help, but if your car is faulty and potentially unsafe, quit pushing to put
people in it,
Aug 8, 2019
Response from current dealership:
Andy - we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are very passionate about our customer service and never want our guests to feel like anyone was pushing them into something they did not want. We would love an opportunity to speak with you in order to gain more insight into the situation so that we can address this internally. If you are interested, please feel free to contact our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com. We hope to hear from you soon!
Please inform your customers that, the warranty will cost around 15% of the car for 5 years. I would have picked another car at the beginning if you told me.
Aug 1, 2019
Response from current dealership:
Loi - thank you for taking the time to leave this feedback. We would love an opportunity to speak with you to clarify any questions that you have. We do not have a record of you purchasing a vehicle with us, however we would still love to speak with you. If you are willing, please reach out to our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489. Have a great day!
Over all amazing. They made me feel welcome as soon as I walked in. Easy process with a great set of people. Thank you for all the help!!
Aug 1, 2019
Response from current dealership:
Lelygarcia - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Aug 1, 2019
Response from current dealership:
Guruhbtgc -we're so happy we were able to help you out! We hope to see you soon!
Jul 17, 2019
Overall, good experience. A bit too pushy when it comes to extras, e.g. extended warranty.
Jul 26, 2019
Response from current dealership:
Carlos - thank you so much for letting us know how we did! To clarify, although we are super excited about the warranty that we have to offer, we never want any of our guests to feel like they are being pushed. We are so sorry to hear you felt this way. We are very thankful for your business and hope to see you again! Happy Motoring in your nearly new ride!
Jul 13, 2019
Respond very quick
Jul 17, 2019
Response from current dealership:
Tuan - we are very happy we could provide you with a positive experience! Until the next time we meet, take care!
Jul 12, 2019
Provided info requested. Great experience
Jul 17, 2019
Response from current dealership:
Craig - we really appreciate your positive review! v Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Was contacted right away and was very helpful. Would do do business if they were a little closer to home.
Jul 17, 2019
Response from current dealership:
Talon - thank you so much for your high rating! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Jul 4, 2019
The salesperson was very professional and knowledgeable however you get to feeling of a warehouse type dealership as opposed to feeling that you are an individual and are appreciated
Jul 6, 2019
Response from current dealership:
Samuel - we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Houston. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Jul 3, 2019
It’s nice that the posted price is what you pay, no bogus packages included to turn s profit or anything. The staff seemed a bit to chill but my rep, Eli, was great and very helpful.
Jul 6, 2019
Response from current dealership:
Tara - thank you for sharing your positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Jul 2, 2019
Service was good. Truck was not ready for show. Foul smell and stained interior. Was steam vacuumed recently (still damp), probably to mask the smell (alcohol, smoke, etc.) and spill stains. Probably not a good idea to loan the vehicle while it is listed. Not worth the hour long drive to see a 1 year, 14000 mile vehicle in this condition. Nice truck. Shame!
Jul 4, 2019
Response from current dealership:
David - we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please accept our sincerest apologies about the cleanliness of the vehicle you were interested in. We strive to provide top notch quality and service and we can assure you this matter is being addressed internally with this specific car. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Overall this was the worse experience I had purchasing a vehicle.
The application was easy and quick and the website is user friendly, but the service from sales agent are the worse. Overall I dealt with about 6 people from the dealership (Marcus, Judy, Michael, Corshelia and a couple more)
None of them where on the same page. And it took a week to get a preapproval. I know it shouldn't matter but I have a 744 credit score and just felt like I was not of any importance.
Day I called to see check the application status and they stated I have not applied even though I showed Echopark on my credit report. Day 2 I had another sales person reach out to advise me to provide info as I only did a inquiry. After being upset and asking them to find out what happen to my application I got a call back the 3rd day from a finance manager. Between this time I would reach back out to the salesman to get an update and my text and phone calls would be ignored.
Didn't purchase the car
Jul 4, 2019
Response from current dealership:
Kphillips85 - we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon.
EchoPark Automotive Houston. If interested you can contact our Guest Loyalty Specialist, Christina Robinson @ 281-504-4489.
EchoPark Automotive Houston. If interested you can contact our Guest Loyalty Specialist, Christina Robinson @ 281-504-4489.
Jun 26, 2019
Very impress by the no haggle no pressure to buy. Their policy to to inform you about the vehicle They gave me a great trade in value and we made the purchase only neg. too much paperwork
Jun 28, 2019
Response from current dealership:
Jerald - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Jun 21, 2019
I got a reply instantly! Gave me all
The info and answered all my questions ! Very professional !
Jun 25, 2019
Response from current dealership:
Jami - we appreciate the time you took out of your day to provide this excellent feedback! Please let us know if we can be of further assistance.
Dealer reached out to me right away, but I didn’t realize they were located so far away from me. Otherwise, I would’ve loved to have visited them.
Jun 25, 2019
Response from current dealership:
Nikki - thank you so much for the positive feedback! Please let us know if there is anything else we can do for you, please let us know!
Jun 19, 2019
Quick response. Helpful
No haggle pricing. Limited on what financial institutions they will accept.
Jun 25, 2019
Response from current dealership:
Hi Christina - we appreciate your honest feedback, as we are always looking for ways to improve. Although we do not accept bank drafts or personal checks because they are cost prohibiting on volume dealers and again are charged on the back end of the vehicle. We have partnered with many major lending partners to offer our guests. We would love an opportunity to work with you. If you are willing, you can call us directly at 281-504-4489.
I've called three times and left messages, after my credit application was submitted, I spoke to someone once, they have never called me back. My credit my not be the best, but that is no reason to just write someone off. Definitely disappointed!
Jun 25, 2019
Response from current dealership:
Kimberly - we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. To clarify, our goal is to help all of our guests, regardless of their credit situation. Please reach out to us at (281) 552-8749 so we may assist you in moving forward towards a resolution.
Jun 13, 2019
Very nice
Jun 19, 2019
Response from current dealership:
Melanie - thank you for the high star rating! We can't wait to see you again, have a great day.
Jun 10, 2019
Nice experience - Sebastian took care of us. The
dealership is very honest - the internet price is
below market and there were no attempts on
trying to include other fees on the price like gps
activation or paint polishing etc
Jun 15, 2019
Response from current dealership:
Hi Luciano, thank you so much for your positive comments about EchoPark Automotive Houston! Please don't hesitate to reach out if there's anything additional we can do for you. Have a wonderful day!
Spoke with Teddy Espinales twice....he was very helpful...will probably visit them soon...Jack
Jun 15, 2019
Response from current dealership:
Gurusq2rj - We're so happy we were able to help you out! We hope to see you soon!
Dealership was very nice on the inside, very comfortable place to do a transaction of this magnitude. Traditional dealerships direct you into a room or office, this layout allows you to be in control of where you choose to sit and complete the deal. This is consistent with the rest of the purchasing process as well. It is all geared toward the buyer and eliminating all of the negative aspects of traditional dealerships. Will def do business with EchoPark again. The truck i purchased was as advertised and well below prices everywhere else in the southeast.
Jun 15, 2019
Response from current dealership:
Mryan - we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jun 2, 2019
Great customer service.
Jun 6, 2019
Response from current dealership:
Jared - thank you for providing this great feedback about EchoPark Automotive Houston. We are so happy to hear that you had received great customer service. We hope to be of service to you again in the future. Have a great day!
May 31, 2019
You all have been quite nice getting in touch with me I am looking for a vehicle although i am in the process of moving and working I haven't had the opportunity to get back with anyone so please be patient with me and thank you all for your immediate attention have a great day your all doing a great job
Jun 6, 2019
Response from current dealership:
Diana - we're glad you had such a wonderful experience with us! We hope to see you soon!
Nice dealership comfortable environment. Would return if they had a vehicle of interest.
Jun 1, 2019
Response from current dealership:
Wwahin - thank you again for taking the time to let us know how we did. We hope you have a great day!
May 30, 2019
Such a great a quick experience. First time buying a car and it was wonderful. Place was really nice along with the people. Leonard helped us and was a joy, ask for him!
Jun 1, 2019
Response from current dealership:
Hi Maggie - thank you so much for your positive comments about EchoPark Automotive Houston! Please don't hesitate to reach out if there's anything additional we can do for you. Have a happy day!
May 29, 2019
Good. Fairly quick. Competitive price.
LCar being low on gas and with no spare key were relatively minor but a little annoying after spending thousands of dollars.
May 31, 2019
Response from current dealership:
Steve - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
Excellent customer service, worked with us for over an hour after they had closed. Would definitely recommend this dealership
May 31, 2019
Response from current dealership:
Gurutct4q - your wonderful feedback and rating mean a lot to us. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Houston!
May 26, 2019
I drove 1 hour and 30 mins and they guy spent two minutes with me saying there’s nothing he could do. The person who talked to me seemed like he had no idea what he was even doing. Was very upset after. Wish they hadn’t wasted my gas for that.
May 27, 2019
Response from current dealership:
Hi Johnathan, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com.
May 24, 2019
Response from current dealership:
Lizandro - we appreciate the time you took out of your day to give us such great feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
May 24, 2019
Response from current dealership:
GuruLQ8XW - Thank you again for taking the time to let us know how we did. We hope you have a great day!
May 23, 2019
Low pressure, friendly staff!
May 24, 2019
Response from current dealership:
Blake - we're glad to hear you enjoyed your visit. Please don't hesitate to reach out if there's anything additional we can do for you.
May 16, 2019
Great experience
May 23, 2019
Response from current dealership:
Chiamaka - We appreciate the time you took out of your day to provide this excellent feedback! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
May 16, 2019
Great experience!!!! Definitely will be back for future purchases. Very nice and clean dealership, very friendly and welcoming staff. Professional , upfront , no back and forth to talk to manager. Dealt with one person the whole time start to finish and Marcus is the man to see !
May 23, 2019
Response from current dealership:
Hi Nicole, thank you so much for your positive comments about EchoPark Automotive Houston! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They respond on very polite ways and inviting to test drive theirs vehicles on professional way cont push to buy their products the explained all buying proceeds to get the best experience from them great job
May 15, 2019
Response from current dealership:
Guruldq92 - we are very happy to have provided you with such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
May 3, 2019
No Pressure Dealership
May 13, 2019
Response from current dealership:
Reginald - we really appreciate your positive review! Thank you so much for taking the time to give us this high star rating! Have a great day!
May 1, 2019
All good,nice people,they don't push to sell you a car
May 8, 2019
Response from current dealership:
Nelson - thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Houston! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Houston
Best wishes,
EchoPark Automotive Houston
They reached out to me concerning the vehicle I was interested in. Unfortunately the timing was off on my end with the insurance company. But I will definitely keep them in mind for a future purchase.
May 8, 2019
Response from current dealership:
Malik500 - we really appreciate your positive review! We do hope we can be of assistance in the future. Take care!
Apr 28, 2019
Great customer service!
May 8, 2019
Response from current dealership:
Hi Karen! We're so happy we were able to help you out! Thanks again for taking the time to leave us this information about your recent visit. Take care!
We live in Arkansas so we weren't able to see the car until we got there...it was in very good shape as they said it was...there was an issue with one of the heated seats when we got it home but they took care of it...great people and great service!
May 8, 2019
Response from current dealership:
Gurux6l4d - your wonderful feedback and rating mean a lot to us. We are so happy to hear that you were able to overcome your concern and that we were able to deliver a great service to you. Thank you for your business and if ever you need anything else, please do not hesitate to call! Have a great day!
Apr 27, 2019
Like the car but they only want in house financing. Not worth the hassle for me.
May 8, 2019
Response from current dealership:
Loc - thank you for letting us know about your recent visit to EchoPark Automotive Houston. In order to keep our prices so low, we have made certain trade off’s, such as we do not accept bank drafts or personal checks because they are cost prohibiting on volume dealers and again are charged on the back end of the vehicle. We have partnered with many major lending partners to offer our guests. We would love an opportunity to work with you in finding the right vehicle for you. If interested, you can contact our Guest Loyalty Specialist, Christina Robinson @ 281-504-4489 or Christina.Robins
More ...
EchoPark was a difffrrent used car experience. I will be going there again for my next car.
Apr 29, 2019
Response from current dealership:
GuruLS3L1 - your feedback about us being different is exactly what we strive for. We want our guests to know we are not like any other and we are here for you. We are very thankful for you taking the time to share your experience!
Apr 24, 2019
Buying experience was smooth. This place has many quality cars with great prices.
Apr 29, 2019
Response from current dealership:
Chuck - its always exciting to hear when our guests let us know about their smooth buying experience. Thank you for telling the world about our quality cars and great prices! Have a good one!
Apr 23, 2019
Very nice people.
Apr 29, 2019
Response from current dealership:
Graylon - thank you for this amazing rating! Please feel free to let us know if ever you need anything else! Have a phenomenal day!
Apr 20, 2019
Excellent
Apr 29, 2019
Response from current dealership:
Ertiza - your 5 Star Rating means a lot to us and were so happy to have earned it! Have a great day!
Apr 19, 2019
Awesome people to deal with. Keep doing a great job
Apr 29, 2019
Response from current dealership:
Ernesto - we so happy that you had a positive experience with our staff. Have a great day!
Apr 29, 2019
Response from current dealership:
Aizat - thank you for this amazing feedback. We are here for you if you need anything else. Have a happy day!
Apr 29, 2019
Response from current dealership:
GuruLCKNX - we so happy to hear that you found our staff very helpful. If you need anything else, please don't hesitate to reach out!
Apr 13, 2019
Good
Apr 19, 2019
Response from current dealership:
Chau - thank you for the high rating! Have a happy day!
Very courteous salesperson without any pressure to buy if that's not what you're looking for. Great variety of vehicles at below market prices. Good experience for me.
Apr 19, 2019
Response from current dealership:
Isepul - thank you so much for this excellent review. We are thrilled that you had a good experience with our EchoPark Automotive Houston team. Have a great day!
Apr 2, 2019
Very pleased with the service. I just felt that we were not close enough on our trade
Apr 5, 2019
Response from current dealership:
Dean - thank you for the positive review. We hope to be of service to you again in the future! Take care!
Apr 5, 2019
Response from current dealership:
Thank you for this awesome review! Have a happy day!
I traveled from New Orleans with a booked an appointment for a test drive 2017 Chevy Equinox Premiere. When I arrived, the representative told me the vehicle is no longer available and had been recently sold. When I expressed my disbelief they tried to thwart me off by showing me GMC Terrains.
May 8, 2019
Response from current dealership:
Joe - we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our vehicles are priced so low that they sell extremely fast. Our goal is to work with our guests and find something that works for them. If your willing to discuss this further, and let us turn this experience around, you can contact our Guest Loyalty Specialist, Christina Robinson @ 281-504-4489 or Christina.Robinson@echopark.com.
Mar 30, 2019
Very responsive and friendly conversation. They desire to meet your criteria in a used car.
Apr 5, 2019
Response from current dealership:
Aaron - thanks for taking the time to leave us this amazing feedback! Have a wonderful day!
Mar 29, 2019
Great experience!
Apr 5, 2019
Response from current dealership:
Jessica - we are so happy to hear you had a great experience! If ever you need anything, please give us a call or stop by!
Apr 5, 2019
Response from current dealership:
GuruB3ZZX - Thank you for this amazing rating! Have a great day!
Mar 29, 2019
Response from current dealership:
Jsantimen - your excellent review means the world to us! Thank you so much for taking the time to let us know how we are doing. Have a great day!
Mar 17, 2019
Loved my experience at this dealership, would highly recommend! Ask for Nichole, she was a huge help.
Mar 20, 2019
Response from current dealership:
Rachel - thank you for this amazing review about our EchoPark team! Nichole will be so happy to hear of your kind words! Happy motoring in your nearly new ride!
Mar 15, 2019
A+
Mar 20, 2019
Response from current dealership:
Michael - thank you for your excellent rating of EchoPark Automotive in Houston! Have a great day!
Mar 20, 2019
Response from current dealership:
Jonathan - your excellent review means the world to us and we are so glad to have earned it! Have a happy day!
Mar 6, 2019
Dealership responded quickly but they don't work with you in trying to earn your business. Their very dry and very one sided. Unlike other dealership they don't want to work to take your trade or help you earn your business. Move onto another dealership.
Mar 8, 2019
Response from current dealership:
Shabir - thank you for sharing your experience. We regret to hear that you had a negative experience with us, but would appreciate the chance to work with you and turn your experience around. If interested, you can contact me directly @ 281-504-4489 or Christina.Robinson@echopark.com.
Mar 6, 2019
Natasha Lazic was absolutely amazing!!! We got to Echo Park at 7pm and by 9pm, we were able to purchase our new suburban!! We are beyond happy with the experience!!
May 14, 2019
Response from current dealership:
Karen - we really appreciate your positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Mar 4, 2019
i loved the people and it was very easy
Mar 6, 2019
Response from current dealership:
Macee - thank you for the kind review. We love you too! Have a happy day!
Mar 4, 2019
Excellent experience! EchoPark contacted me within minutes after I submitted my inquiry and I made an appointment to view the vehicle a
couple days later. I arrived early and was seen immediately. Leonard took great care of me, I bought the vehicle and was out of there in ~1:45.
Painless.
Mar 6, 2019
Response from current dealership:
John - thank you for this amazing review! It truly means the world to us. Our goal is to always deliver a simple and seamless process where all our guests get to leave having not only the best car buying experience but the best ownership experience. We are so thankful we were able to deliver this experience to you. If ever you need anything else, please do not hesitate to reach out! Happy Motoring in your nearly new ride!
Mar 2, 2019
I didn't purchase this car but I got another option. Great experience. Nichole was awesome!!!!
Mar 5, 2019
Response from current dealership:
Yasmin - your great review means the world to us and were so glad that you had an awesome experience with Nichole! She will be so thrilled to hear of your kind words! Have a happy day!
Dealer responded to my inquiry relatively quickly. Answers were a little curt and some were more generic (not fully answering the question). Overall experience for response to a one-time inquiry is average. There were no futher interactions.
Mar 5, 2019
Response from current dealership:
pngbushman - thank you for providing this feedback about your experience. Although we are known for our excellent customer service, we see you did not feel that way. We would love an opportunity to speak to you to gain more insight into the experience and see if there is anyway we can turn this around for you. If you are willing, you can contact me directly at 281-504-4489 or Christina.Robinson@echopark.com.
Respectfully,
Christina Robinson, Guest Loyalty Specialist
Respectfully,
Christina Robinson, Guest Loyalty Specialist
Have 708 credit. Dealer wants to try and give you 7.44 apr and have the nerve to tell me my bank is lying to me about apr rates. Run far far away!
Feb 27, 2019
Response from current dealership:
Clinton - thank you for providing feedback about your recent visit with us. We are so sorry to hear you did not qualify for the rate you were hoping for. Sometimes there are many factors used by banks when providing an APR such as debt to income ratio, ect. We would love an opportunity to speak with you and answer any questions or concerns you may have. You can reach our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com.
Feb 20, 2019
Amazing staff and wonderful experience from the moment we set foot through the doors until delivery of our new vehicle. Sebastian was extremely helpful and David in finance was very polite AND we never felt pressured or rushed or uninformed throughout the entire process.
Feb 22, 2019
Response from current dealership:
Amy - thank you for taking the time to share your experience with the world! It means so much to hear that you had a wonderful experience. Sebastian and David will be so glad to hear of your kind words. Have a happy day!
My experience was not good. I had to call
them several times about my application.
One guy act like I was bothering him just
wanted me to come up there. Another
person act like they couldn’t tell me the
outcome of my app they wanted me to
come up there as well. I told can you just
tell me so I can be prepared when I get
there. They wanted me to put down $3700 I
went to different dealer and just had to put
$500down for a 2018 Impala I would not
recommend EchoPark if I could not rate
them a star I wouldn’t but I have to give
them a star
Feb 22, 2019
Response from current dealership:
Moniluv78 - thank you for taking the time to provide this feedback. It is upsetting to hear that your experience was not a good one. Although we are known for our transparency and excellent customer service, we see you did not feel this way. We would like an opportunity to speak to you to gain more insight into the situation and turn your experience around. We have addressed your concern to the team at EchoPark Automotive Houston. Please feel free to contact our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com.
Feb 17, 2019
We had a wonderful experience with this dealership. Loved working with Steven and Stacey. We are extremely satisfied with our purchase and Highly recommend Ecopark!
Feb 18, 2019
Response from current dealership:
Rhonda - thank you for taking the time to write this amazing review! We are so thrilled to hear that you had a wonderful experience. Have a happy day!
Feb 18, 2019
Response from current dealership:
doodlebugs2 - we are so happy that we were able to answer your questions. Thank you for your nice feedback. Please let us know if we can be of further assistance!
Feb 18, 2019
Response from current dealership:
SaintsRUs - thank you for the amazing rating! Have a great day!
Feb 11, 2019
Very helpful sales staff.
Feb 13, 2019
Response from current dealership:
Melvin - we are so happy to hear you found our staff so helpful! If we can be of further assistance, please do not hesitate to reach out!
Feb 10, 2019
Very good sellers
Feb 11, 2019
Response from current dealership:
Christopher - thank you for taking the time to provide us with this excellent review! Have a happy day!
Feb 10, 2019
Went in for a Jeep, bought a Z-71
Great selection here
Feb 11, 2019
Response from current dealership:
Jesse - your review means so much to us! We are so happy that you found just the right vehicle! Happy motoring!
Feb 11, 2019
Response from current dealership:
GuruB8158 - thank you for your high rating! Have a great day!
Feb 8, 2019
the lady was real nice
Feb 11, 2019
Response from current dealership:
Sahrael - thank you for the 5 Star Rating! Please do not hesitate to let us know if there is anything else we can do for you!
Feb 6, 2019
Yes heard from Dealership several times. Vehicle sold before I could see it.Car Guru is great.Still using it to look.
Feb 8, 2019
Response from current dealership:
Harold - thank you for taking the time to write this good review! We are so sorry to see that the vehicle you were interested, sold before you could see it. Because of our extremely low pricing, our vehicles tend to sell very fast. We would love an opportunity to assist you in your journey to finding the right vehicle. Please let us know if there is anything we can do to assist!
Feb 4, 2019
Although I didn't end up buying the car, the dealer did a great job of providing me the details I requested. Very good follow up.
Feb 5, 2019
Response from current dealership:
John - thank you for this excellent rating! Please let us know if we could be of more assistance in finding the perfect ride for you! Have a happy day!
Feb 4, 2019
Good but not great. They initially couldn't find the vehicle even after I had called ahead. I waited several minutes before they were able to verify its presence.
Feb 5, 2019
Response from current dealership:
Bruce - thank you for taking the time for this good review and providing us with feedback. We apologize that there was some issues with locating your vehicle right away. Our goal is to always ensure that our Guest experience is always great. We have provided the necessary feedback to our Sales team. Please let us know if there is anything else we can do for you!
The model of this dealership is so different, and we loved it. The salesperson really listened and catered to my needs, and there was no haggle or negotiation with pricing because they worked to get us the best deal possible and presented us with all options. I’ll be using EchoPark for all my future car purchases!
Feb 5, 2019
Response from current dealership:
emmiechambers - thank you so much for this great review! We are so happy that you had a wonderful experience at our EchoPark Automotive Houston store. Please let us know if there is anything else we can do for you! Happy Motoring in your nearly new ride!
Very different car buying experience with these guys!! The inside is set up like a cyber cafe and even has a video game system and kids area to keep little ones entertained. You won't find better prices for the quality of inventory! I originally went in to check out a 2016 Hyundai Santa Fe Sport which I did end up purchasing from J. (Jose) but 2 days after signing the paperwork the check engine light started flashing accompanied by large clouds of white smoke upon acceleration. I did not feel safe and contacted Echo Park right away and spoke with Matt Fischer who was more than accommodating and very apologetic and assured me if I brought it back that he would be more than happy to help me find something I loved. So I did and that experience with Matt was even better than my experience with J. He went WAY above and beyond to ensure I left feeling I really had something I am 1000 % HAPPY with which is the 2017 Chevrolet Equinox. 10/10
Jan 30, 2019
Response from current dealership:
GuruBFGPW - we would first like to thank you for this rating of EchoPark Automotive. Its so exciting to hear that Matt was able to take a stressful situation and turn it into an amazing one for you. Our goal is always for our Guests to be 100% satisfied with their purchase and we are always willing to lean in and make sure that happens. Thank you again for sharing your experience with the world and if there is anything else you ever need, we are here for you! Happy Motoring!
Jan 27, 2019
They took care of me they were fast and i drove back home with mi own car.
Jan 28, 2019
Response from current dealership:
Jacob - your review means a lot! We are so happy that you found just the right car! Happy Motoring!
Jan 26, 2019
My sales person was very professional and helpful. She took her time and answered every question we had. She made our buying experience one to remember. I'm going to invite my friends to buy from Echo Park. Thx
Jan 28, 2019
Response from current dealership:
Lloyd - your recommendation means everything to us and were so happy to have earned it! Please let us know if there is anything else we can do for you! Have a great day!
Jan 28, 2019
Response from current dealership:
elissia3 - we are so happy to have provided you with a quick and easy process. Thank you for sharing your experience! Happy Motoring!
Jan 24, 2019
The Salesperson was very open and not at all pushy, when I decided the Explorer wasn't for me he
was totally understanding and said keep looking at our site and let me know if you want to look at
anything else.
Jan 28, 2019
Response from current dealership:
Andrew - thank you for taking the time to write this great review! If we can be of further service, please do not hesitate to reach out! Have a great day!
Jan 20, 2019
Good service
Jan 21, 2019
Response from current dealership:
Thai - thank you for the great rating! Until we meet again, have a Happy Day!
Responsive. Courteous. We couldn’t reach a deal but they never got pushy about the situation
Jan 21, 2019
Response from current dealership:
Kevinstewart3 - your feedback means the world to us. If there is anything else we can do for you, please do not hesitate to give us a call!
They were very friendly! Always responsive. I didn’t purchase my vehicle from them but they had good customer service.
Jan 21, 2019
Response from current dealership:
Meishampt - thank you for the fantastic rating! If you ever need anything from us, please let us know!
Jan 17, 2019
Replied quickly. Sent info on my request. They are still looking for a 2018 Cadillac XTS with very low mileage.
Jan 18, 2019
Response from current dealership:
Pat - your rating means a lot to us. Until we meet again, have a great day!
Jan 18, 2019
Response from current dealership:
GuruBQ718 - thank you for the great rating! We hope to be of service to you again in the future!
Jan 16, 2019
I had annok experience with them. They are fairly new but they kept pushing me to run my credit for one if there lenders even though I was already approved through my bank. They had 3 different people come to talk to me about running my credit.
Jan 17, 2019
Response from current dealership:
Brandi - we strive for 100% guest satisfaction and are sorry to hear that your experience was only okay. To clarify, we do not accept bank drafts or personal checks because they are cost prohibiting on volume dealers and again are charged on the back end of the vehicle. We have partnered with many competitive lending partners to offer our guests. We would love an opportunity to speak with you to gain more insight and answer any questions or concerns you may have. You can contact our Guest Loyalty Specialist, Christina directly @ 281-504-4489 or Christina.Robinson@echopark.com. Thank you again
More ...
Jan 16, 2019
Great service, knowledgeable and patient
Jan 17, 2019
Response from current dealership:
Jundong - thank you for this fantastic rating! Have a happy day!
Jan 16, 2019
Horrible customer service, had set up to go see the vehicle and I got to the dealership and they sold it. At least a call to let me know it was sold would’ve been nice
Jan 17, 2019
Response from current dealership:
Manny - we value your opinion and the time you took to provide this feedback. With our vehicles being priced as low as they are, our vehicles tend to be sold extremely fast. We would like to sincerely apologize for the lack of communication on our end. We have addressed this matter with our Sales team to ensure this does not happen again. We would love an opportunity to turn this experience around for you. If you are willing, you can contact our Guest Loyalty Specialist, Christina Robinson directly at 281-504-4489 or Christina.Robinson@echopark.com to discuss this further. Thank you again for
More ...
Jan 14, 2019
Dealer responded in a timely manner
Jan 16, 2019
Response from current dealership:
Jamie - we would like to thank you for your nice review! Please let us know if there is anything else we can do for you! Have a happy day!
Jan 14, 2019
Response from current dealership:
GuruVRJBY - thank you for the excellent rating! We cant wait to meet you! Please let us know if you have any questions in the meantime!
Jan 11, 2019
Response from current dealership:
Jana - its so nice to hear that you had such a positive experience while visiting our EchoPark Automotive Houston store! Thank you for your kind words! Have a happy day!
Jan 9, 2019
Response from current dealership:
Tanisha - thank you for taking the time to provide this feedback. We are so sorry to hear that you did not get a call back. We would like an opportunity to speak with you so that we can make this right for you. Please feel free to contact our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com to discuss further. Thank you again for this feedback.
Jan 9, 2019
The dealer promptly contacted me after I expressed interest in the
vehicle. They quickly tried to arrange financing for me to meet my
financial goals. Very helpful and professional
Jan 9, 2019
Response from current dealership:
Andrea - your amazing review means the world to us! Thank you for taking the time to rate us! Please let us know if we can be of further assistance. Have a happy day!
Jan 5, 2019
This car sold before we were able to get out to look at it. Our fault since it was the holidays and we were busy. Every phone conversation
with EchoPark was a good one and I plan to check them out again when I need to replace another vehicle.
Jan 7, 2019
Response from current dealership:
Denise - we would like to thank you for this great rating of EchoPark Automotive Houston! Due to the low pricing we offer, our cars sell extremely fast! We look forward to helping you find the right vehicle for you in the future! Have a happy day!
Jan 4, 2019
quick to reply
Jan 7, 2019
Response from current dealership:
Kristi - Thank you for the 5 Star Rating of EchoPark Automotive Houston! Have a great day!
Jan 7, 2019
Response from current dealership:
Mr_ban - we value the time you took to leave us with this feedback. In order to make the process smooth for our guests, we offer no haggle pricing. However, we would love an opportunity to discuss this further and answer any questions you may have. Feel free to reach out to our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com. Thanks again.
Dec 29, 2018
Porsha was very helpful. she called to follow up several times. She kept
me updated on details concerning purchase.
Only negative using my pre approved lender is a complicated process.
lender
.
Jan 7, 2019
Response from current dealership:
Laura - thank you for this good review about our staff. Although, we do not typically accept outside financing, we strive to make our guests experience as smooth as possible. We would love an opportunity to speak with you, to gain more insight about the complicated process you experienced, so that we can ensure this does not happed again. You can reach our Guest Loyalty Specialist, Christina Robinson directly @ 281-504-4489 or Christina.Robinson@echopark.com. Thank you again for your business and time!
Dec 29, 2018
Yes and I bought it.
Dec 31, 2018
Response from current dealership:
Muhammad - Thank you so much for this positive review! Hope you enjoy your new ride!
Dec 31, 2018
Response from current dealership:
Erik - thank you for your nice review and feedback. We pride ourselves on making all our Guests feel comfortable during their car buying experience. Although, we like to educate our Guests about the great protections we have available, we never want them to feel this way. Your feedback has been addressed with our EchoPark Automotive – Houston team. Please let us know if there anything else we can do for you!
Christina Robinson
Guest Loyalty Specialist
(281) 504-4489
Christina Robinson
Guest Loyalty Specialist
(281) 504-4489
Dec 27, 2018
Nice folks to work with. The location was
on the N. Freeway. I had used CarGurys
successfully before. The car we found was
great and it was
great deal. it was their 3rd day open.
Friendly and comfortable place to do
business. Vehicle came out in
great shape. Had everything I wanted
loaded on it. Sales guy spent a lot of time
walking me through how to
use all the electronics and safety features.
They will pitch you 3 or 4 other products. I
ended up taking several
of them, as I felt they made my future with
the car more secure and limited any
downsides that might occur
while I own it.
Dec 28, 2018
Response from current dealership:
Betty - we are so pleased to hear we were able to provide you with a friendly and comfortable experience! Please let us know if there is anything else we can do for you. Happy Motoring in your nearly new, protected vehicle!
Christina Robinson, Guest Loyalty Specialist
(281)-504-4489 / Christina.Robinson@echopark.com
Christina Robinson, Guest Loyalty Specialist
(281)-504-4489 / Christina.Robinson@echopark.com
Dec 24, 2018
Our salesman Steven was awesome, it was a great experience and we look forward to purchasing another vehicle from there in the near future.
Dec 27, 2018
Response from current dealership:
Cindy - thank you for this great rating of our team here at EchoPark Automotive in Houston! We are so glad to here that Steven provided you with a great experience. Let us know if there is anything else we can do for you! Happy Holidays!
Prices are low but there’s a catch. They don’t accept outside financing and will only fuel the car to half tank.
Dec 20, 2018
Response from current dealership:
Patrick – Thank you for taking the time to write this review and giving us a 4-Star Rating. As you mentioned, our prices are low – sometimes thousands below KBB Retail Value. To price our vehicles so low, we have made certain trade-offs -such as providing at least a half tank of gas - that typical dealerships usually mark up and sneak into the overall price of the vehicle. In addition, we do not accept bank drafts or personal checks because they are cost prohibiting on volume dealers and again, costs are tacked on to the vehicle. If you have any further questions, we are always
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Great experience. Very knowledgeable and helpful. Good balance of listening and offering possible suggestions
Dec 19, 2018
Response from current dealership:
Kenmicn - Thank you for sharing your great experience with the world! We are always here to help! Happy Holidays!
Was my first stop to look at a few different cars for the day. Alan was my salesperson. He was very attentive and accommodating to my questions, concerns and needs. He did an excellent job. I highly recommend him. Kevin took care of our financing and beat the rate we came in with from our own bank. Kudos to him for getting us the best deal possible. Clean, friendly, no hassle environment. Left with a nice car at a very competitive price. To top it off, when I realized I’d left my Oakley’s in my trade in the General Manager went out, found them, and had them overnighted to me!! If you’re in the market, stop by and let these place and these people earn your business. It will be worth your time!
Dec 19, 2018
Response from current dealership:
M3Pi1ot - it's experiences like yours that really keep us motivated! We will be sure to share your wonderful comments with Alan and Kevin. Have a wonderful day and Happy Holidays!
Dec 14, 2018
Brian was very knowledgeable and extremely helpful. Made the used car experience enjoyable.
Dec 17, 2018
Response from current dealership:
Ken - we are so happy to hear that Brian helped to make your car buying experience enjoyable. We will be sure to pass along your kind words. Happy Holidays!
Phenomenal customer service and friendly no hassle sales people! A totally different more positive experience and new way of buying cars that is so welcoming! I will refer everyone there!
Dec 17, 2018
Response from current dealership:
Punkie - your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Happy Holidays!
Inexperienced, under trained Sales person who was very slow and unknowable of the process and had no knowledge of the vehicle we were interested in.
We had to show him which car we were interested in.
Dec 12, 2018
Response from current dealership:
KOBYCO - Thank you for your feedback. My name is Christina R. with EchoPark Guest Loyalty. Although we are known for our exceptional customer service, we see that you did not feel this way. I would love an opportunity to speak with you to discuss your experience further. Please feel free to contact me at your earliest convenience. Christina R. 281-979-6056/christina.robinson@echopark.com