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EchoPark Automotive - Charlotte
About Us
Buying your next car and selling your current one is simple at EchoPark® Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We’ll get you the best price (up to $3,000 less than the competition!), fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive multi-point inspection and reconditioning process backed by our own 30-day/1,000 mile warranty. We got rid of the haggling and replaced it with a hassle-free experience, so shop for your next car at EchoPark today.
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Today 9:00 AM - 9:00 PM (Open now)
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3648 E Independence Blvd
Charlotte, NC 28205
Our Amenities
- Coffee Bar
- Internet Access
- Comfortable Waiting Area
- Children's Play Area
- Spanish-Speaking
Media
Service Info
Service Hours
Dealer Reviews
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Apr 30, 2024
Response from current dealership:
Virginia Thank you for the positive feedback!
Dealership was nice, clean, bank-ish inside! Person I worked with or was supposed to meet was not who took care of me even though they
worked with appointment system it seemed like. Sales person that I ended up working with was nice and a straight shooter, you could tell
he had been in the game for a long time and has done well selling cars. Main down fall was they didnt haggle, there was no, hey can we
raise my trade-in value or lower the vehicle purchase price. Trying to get the best deal possible is in both the dealership and person
purchasing the vehicle interest, becoming a repeat consumer possibly. Reason I brought this up about the haggle, not even 1 week has
went by and they lowered the vehicle on the lot, which I may add seems to have been on the lot a long time, over 50 days. You have to
move cars to make money. Giving and taking a little is always needed for that, the dealership in the end was still going to make money on
whatever deal they were willing to make.
Apr 5, 2024
Response from current dealership:
Hi Randy. NO, at EchoPark we give you the lowest price upfront (always up to $3000 less than the competition) and we take pride in providing a hassle-free transparent experience. It says so on our website. And yes, the cost of a car may change over time due to age and available inventory, but we still don't engage in negotiating prices. Thanks for stopping by, and we hope to see you again in the future.
Decent. Don’t understand why they wouldn’t make sure to have two keys for the vehicle. But did help me out in the end. I would go back.
Mar 16, 2024
Response from current dealership:
Donoven. thanks for sharing your recent experience with your purchase at EchoPark Charlotte. So that we can offer you a great car at below competitors' prices we do sell the car 'as is' and for some dealerships that means they don't do anything...We do a complete 190 point inspection of the vehicle to be sure it meets our standards before offering it for sale, but we don't buy additional keys, or replace missing floor mats...What comes with the car when we acquire it goes with the car when we sell it, and that's how we define 'as is' We agree those extras are nice, but we want to be sure we do
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Mar 6, 2024
Response from current dealership:
Thank you for the kind words. Happiness is what we do, and if there’s anything else you need, let us know.
Feb 29, 2024
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
Feb 22, 2024
They responded really well
Feb 27, 2024
Response from current dealership:
A new-to-you car and a great review for us – sounds like a win-win. Thank you for the positive feedback!
Feb 13, 2024
Response from current dealership:
Thank you for the kind words. Happiness is what we do, and if there’s anything else you need, let us know.
Dec 15, 2023
A waste of time. Could not use the credit union
financing I had lined up. I made a 45 minute drive for the
pre-approved and phone confirmed test drive only to be
told in the first minute my credit union was not an
acceptable financer. A wasted trip. Lost business for
them as well.
Dec 19, 2023
Response from current dealership:
Providing a happy experience is what we strive to do, and we didn’t deliver for you. Our priority is you, so please contact us so we can talk further. 980-985-2000
Dec 13, 2023
Went to see this truck and it had a huge crack in the frame that was never mentioned until I looked under for under body rust. I can’t believe someone would even sell this truck like this.
Dec 20, 2023
Response from current dealership:
Hi, Kean we appreciate your time and for giving us a chance to improve by leaving this review.
Dec 10, 2023
The dealership was diligent in contacting me. I did not select the vehicle there, but appreciated their efforts to help me.
Dec 15, 2023
Response from current dealership:
Hi, Amalia we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Charlotte. Thank you!
Oct 31, 2023
Response from current dealership:
Hi, Rigoberto we’re so happy to read such a great review about EchoPark Automotive Charlotte. Thank you!
Bad experience. I called about a Chrysler 300.
They made me feel like itâs an inconvenience to ask
a couple questions about the car. Steer clear. Very
rude!!!!
Oct 25, 2023
Response from current dealership:
Looks like we didn’t meet expectations. Thank you for leaving this review so we can make improvements.
I was very disappointed because after going all the way out there on that Saturday, the SUV was not there when I arrived. Someone who worked for the company was using it while in town. I ended up test driving another vehicle but it was slightly more than the vehicle that I was originally going to purchase. I was also told that I would get a phone call once the person bought the vehicle back. I also had already gotten approved for the loan and had my check on hand. The following week on the Tuesday, I get an alert to my phone telling me that the vehicle had sold. No follow up from the salesperson or dealership.
Sep 26, 2023
Response from current dealership:
Hi, Genese we appreciate your honesty, and for giving us a chance to improve by leaving this review.
Sep 5, 2023
Excellent, Friendly, Professional service. Would definitely do business with them, again!
Sep 8, 2023
Response from current dealership:
Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us!
Salesperson emailed me. Wanted my phone number. Sent it to them but never received a call. Called there
and left message to call but never called
Sep 2, 2023
Response from current dealership:
Providing a happy experience is what we strive to do, and we didn’t deliver for you. How can we help? Please contact us at (704) 774-4762 so we can talk about it.
This dealership is excellent. The showroom is clean and well laid out. Reception greeted me when I entered. My salesman was very friendly and professional. He did not attempt to pressure me into buying. EchoPark didn’t have the car I wanted on my first visit, but on the second visit they did. I bought the car.
Aug 4, 2023
Response from current dealership:
Larry Thank you! We appreciate you taking the time to share your recent experience with EchoPark Charlotte. We’re here for you in any season, so don’t hesitate to reach out if you need us.
Great deal, great experience, and salesman was helpful, knowledgeable, and very friendly.
Jun 27, 2023
Response from current dealership:
Hi, Chip we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Charlotte. Thank you!
They are quick to respond but I didn't care for the vehicle after test driving. Didn't offer any other suggestions or recommendations.
Jun 27, 2023
Response from current dealership:
Ted, providing a happy experience is what we strive to do, and we didn’t deliver for you. How can we help? Please contact us at (704) 774-4762 so we can talk about it.
Jun 21, 2023
We received a very swift reply from EchoPark. We made an appointment for a test drive, and bought the car that same night. It was a very smooth and easy process and we are very happy.
Jul 2, 2023
Response from current dealership:
Thank you! Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Charlotte they made your day.
Apr 20, 2023
After finding an SUV that met my needs I contacted these guys and had 3 different people verify that it was a smoke free vehicle as I had to drive 2 1/2 hrs. to test drive. Imagine my surprise when I got in and it reeked of smoke. I still willing to purchase if they'd lower price by $500.00 as I was mislead and change the cabin filter. They refused both. So I drove a total of 5 hours and used a tank of gas because I was lied to by 3 different people. Terrible experience.
Apr 22, 2023
Response from current dealership:
Hi Lance, thank you for taking the time to tell us about your experience. We apologize that we weren't able to discount the price of the vehicle as we don't negotiate as clearly stated on our website, and we would have been very happy to provide a remediation service for any detected odors in the time it took to complete the paperwork but unfortunately, we just didn't provide you the experience we strive too for every guest. Thank you for taking the time to leave this feedback. Reviews like this help us improve.
Mar 2, 2023
Response from current dealership:
Stephen, thank you for sharing your recent experience with EchoPark in Charlotte! We’re here to help you, so reach out if you need us. Happy driving!
Feb 1, 2023
Good experience and price
Feb 3, 2023
Response from current dealership:
We call this a win-win; a happy guest AND a great review! Thanks so much for sharing your thoughts.
Jan 24, 2023
Was very good and responsive just needed a little more than offered for a trade in
Jan 28, 2023
Response from current dealership:
We’re really feeling the love right now. Thank you so much for leaving this wonderful review. This isn’t bye forever, only bye for now. Give us a shout if you need anything else from us. (Or at least wave as you drive by.)
Jan 25, 2023
Response from current dealership:
Lucy, thanks for sharing this feedback and have a great day!
Nov 23, 2022
Response from current dealership:
So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us!
This was one of the easiest car buying experiences I've had. Got a great car for a great price and very helpful customer service.
Oct 19, 2022
Response from current dealership:
Your review is proof that our guests leave happier. We can’t wait to tell the team at EchoPark Automotive Charlotte they made your day. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
I did not end up purchasing the vehicle, or any vehicle, but the whole stereotypical dealership experience does not apply here. Patrick Cooney was the sales representative I worked with while there and he was more than accommodating with my requested meeting/test drive times, and very responsive to text messages and phone calls. I am still searching for my replacement vehicle, but am keeping a close eye on Echo Parks inventory as I'd very much like to purchase through them and Patrick.
Sep 21, 2022
Response from current dealership:
Joey, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Charlotte!
When I asked a question, it wasnât even answered. I replied back
with an offer ( a VERY reasonable one) and nothing but crickets.
People here donât give you the time of dayâ¦
Jul 21, 2022
Response from current dealership:
Phil, thank you for taking the time to leave us feedback about your experience with us. As we aren't able to locate your profile I can't speak to you specific visit but thank you for taking the time to reach out. Please have a wonderful day.
Jun 6, 2022
Quick reply and answered all questions
Jun 8, 2022
Response from current dealership:
Kathleen, thank you for taking the time to share your experience. If you have additional questions don't hesitate to reach out.
May 26, 2022
Response from current dealership:
Hello Dominique, thank you; we appreciate your feedback! We hope you have a great day!
May 6, 2022
Great communication
May 10, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Show older dealer reviews 309
Apr 15, 2022
Response from current dealership:
Stephanie, we're glad you had such a wonderful experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Mar 28, 2022
Very friendly but online buying is not for me
May 26, 2022
Response from current dealership:
Hello Brian, thank you; we appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
May 26, 2022
Response from current dealership:
Sam, we're glad to hear you enjoyed your visit. If you have any further questions, please give us a call. We're always happy to help!
Mar 18, 2022
Very nice and Easy experience. George, the salesperson , was so helpful specially because
he is bilingual (English / Spanish ) and my primary language is Spanish . It was so patience
to understand me what I was look for. And a week after the purchase , He helped me to find
out how to use some features in my car.
Mar 22, 2022
Response from current dealership:
Sarita, thank you for your kind review; we are happy to pass along your comments to George Padin and the team here at EchoPark Automotive Charlotte! If you have any further questions, please give us a call. We're always happy to help!
Very informative. Reached out to me within a day. Did not purchase, but will keep them in mind for future purchase.
Mar 18, 2022
Response from current dealership:
We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Mar 3, 2022
Very easy to do business with
Mar 5, 2022
Response from current dealership:
Sandra, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Feb 1, 2022
Very nice conversation with dealer. Unfortunately I live too far away and had made a decision on another vehicle. Would gladly work this dealership again.
Feb 4, 2022
Response from current dealership:
Shannon, thank you for your kind words and this wonderful review! Thanks again for taking the time to leave us this information about your recent visit. Take care!
We bought this Jeep Grand Cherokee today and it was a
great experience with EchoPark. Our Salesman was
George Harris and was a pleasure to work with and
actually got us a better deal and value than our bank. I
would absolutely recommend them.
Jan 19, 2022
Response from current dealership:
Keith, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte!
Jan 6, 2022
Response from current dealership:
Hi Amanda, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dec 11, 2021
Response from current dealership:
Hi Karen, we are very happy to have provided you with such a positive experience! If there is anything else you need please let us know.
Nov 30, 2021
They claimed that they only offer accident free, one owner car. The car was damaged at both ends and had noticeable repairs that was easy to spot. In addition the car had additional issues with engine, interior and suspension. I also had pre approval for the price of the car but they do not allowed me to use my bank and forced me to use their own banks at much higher rate. Don’t be fooled by them. Do your home work.
Dec 5, 2021
Response from current dealership:
Hi Kyung Soo, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Our cars go thru a 190 point inspection before they are offered for sale, and we provide each guest with the Carfax for their vehicle. We work with a variety of finance companies including Fortune 500 banks and credit unions, but it is possible we don't work with your financial institution. Anyone interested in purchasing a vehicle, or has questions regarding financing is encouraged to reach out to us either online or by phone. We
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Dec 5, 2021
Response from current dealership:
Hi Douglas, thank you so much for your positive comments about EchoPark Automotive Charlotte!
I was told the car was at the dealership and available to be purchased. I drove 1.5 hours, only to learn that the vehicle was being purchased and the purchase process started that morning before my call. Don’t plan to use them ever again.
Nov 30, 2021
Response from current dealership:
Laura, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (980) 201-5632 to speak to our manager directly.
Nov 11, 2021
Response from current dealership:
Hi Teresa, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Danny did a great job made it easy quick in and out! No hassle No issues!!! Definitely recommend this place!
Oct 30, 2021
Response from current dealership:
Timothy, we are very happy we could provide you with a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Oct 24, 2021
Great low key experience with very little pressure. Salesmen and women were very understanding. Good experience overall
Oct 26, 2021
Response from current dealership:
Hi Niel, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ive contacted them 3 times and they were supposed to contact me back this was over a couple of days and they havent got vack to me,apparently they dont want my business!
Oct 12, 2021
Response from current dealership:
Chandler, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (980) 201-5632 to speak to our manager directly.
Sep 25, 2021
Chappy did a great job, very kindly and professional.
Sep 27, 2021
Response from current dealership:
Hi Gustavo, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Sep 27, 2021
Response from current dealership:
Sammie, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte! Thank you so much again for your feedback! We hope you have a great day!
Sep 3, 2021
This was hands-down the best car buying experience I’ve ever had.
Sep 7, 2021
Response from current dealership:
Cameron, reviews like this give us motivation and help us ensure we provide high-quality care. We can't wait to see you again, have a great day.
Was in the process of buying a car they ran my credit next thing I know I get a call saying the car I wanted already sold & they tried selling me another car. Never again
Sep 3, 2021
Response from current dealership:
Alex, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (980) 201-5632 at your earliest convenience and we will do our best to resolve this with you.
This was the easiest car buying experience. Louis was very professional and answered all of my questions. Great job!!!!
Sep 3, 2021
Response from current dealership:
Mike, we're glad you had such a wonderful experience with Lou and our team at EchoPark! We sincerely thank you for the positive review, and look forward to seeing you again soon!
This was second vehicle purchased here and like the first the buying process was easy and stress free. Kim, Greg and Steve were awesome.
I will purchase my next vehicle here also.
Sep 3, 2021
Response from current dealership:
Nathan, your satisfaction is our top priority. We're looking forward to your next visit with us!
Aug 12, 2021
Saw the car I wanted on Cargurus. Contacted EchoPark and put a deposit down. I showed up and Tim took really good care of the whole process.
Great car, great price, great service!
Aug 16, 2021
Response from current dealership:
Hi Todd! We're so happy we were able to help you out! We will definitely share your compliments with Tim and the team here at EchoPark. Please reach out of there is anything else you need.
Lou was amazing to my fiancée and I. He was patient, honest and very transparent. We didn't feel rushed or pushed to make a decision that we didn't want to make. Lou is very authentic. He worked to find is what we wanted in our budget. He also did a great job with our 2014 Nissan Altima appraisal. We got a great deal overall! This company ROCKSSSS.
Greg (manager) was awesome to receive advice from and very knowledgeable. He was very personable. He ensured that we were in good hands and checked on us throughout the process to keep that word.
This dealership is a breath of fresh air and we definitely recommend!!
Asked about exterior a nd interior condition. Man said he would take pictures. Never received any.
Aug 19, 2021
Response from current dealership:
Judy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 201-5632 to discuss this further.
Horrible experience. Dealership replied once over the course of the day. I repeatedly texted that I would like to come in same day with no response. Drove over half an hour there, stood out on the lot for over and hour in the heat, having called twice to ask for assistance, only to be told on the 3rd call that I needed to go inside (they aware that we’re in the far back corner of the lot with my handicapped boyfriend, mind you.) for assistance. We go inside only to be told they’re too busy and that though I was pre-approved, they would not accept my financing from my Federal Credit Union as they “do things differently” and only accept cash, credit card, or their in-house financing. For the heck of it, I applied for their financing. 11% to my credit union’s 2.99%. Great way to launder money and also lose business. I left LIVID! So no, definitely do not recommend.
Aug 7, 2021
Response from current dealership:
Stacey, we're disappointed to hear of the negative experience you had at our location. Please contact us at (980) 201-5632 so we can work with you to make this right.
The staff was very helpful. It was no pressure it was a smooth purchase. Thank you to Tristan and Ashley !!!
Aug 3, 2021
Response from current dealership:
Fonda, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte! We are always more than happy to assist you if anything else comes up. Take care!
Good communication, and helpful sales person. I did not purchase, but had a pretty good experience with them
nonetheless.
Aug 3, 2021
Response from current dealership:
Hello Michael, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Thanks Jamar for a great experience! Quick seemless, knowledgeable and so friendly. We felt like he had our best interest at heart not just selling a car.
Aug 3, 2021
Response from current dealership:
Hi Tiffany, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
EchoPark Charlotte was truly excellent my entire experience. Accommodating, friendly, and on top of things. For an out-of-town buyer (which can be overwhelming and scary) they have been wonderful! Five stars all around, from the first communication.
Aug 3, 2021
Response from current dealership:
Hi Melinda, thank you so much for your positive comments about EchoPark Automotive Charlotte! We are always more than happy to assist you if anything else comes up. Take care!
Jul 27, 2021
ASK FOR GEORGE HARRISON!!! He was the best! He helped me get my very first car and I love it!!!
Jul 28, 2021
Response from current dealership:
Hi Leah, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Jul 26, 2021
Very smooth process. Very friendly and professional. I feel like I got a good deal, and would definitely buy another vehicle from EchoPark.
Jul 28, 2021
Response from current dealership:
Steve, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!
Jul 14, 2021
I have an awesome experience there with George. He was very knowledgeable.
Jul 31, 2022
Response from current dealership:
Hi Joyce, thank you so much for your positive comments about George and EchoPark Automotive Charlotte! Please let us know if there is anything else we can do for you; we are more than happy to help!
They were prompt and helpful. They actually referred me to the local delivery center folks.
Jul 31, 2022
Response from current dealership:
Hi Nick, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jul 9, 2021
We called them and told them that we were starting the 4 hr. drive to buy it. When we arrived we were told they already sold it. My wife cried her eyes out. Their excuse was I hadn’t used the magic word Hold. I almost punched him.
My sales lady Ashley was amazing, I don't want to take anything away from her by this bad review.
Customer service is absolutely horrible, I was to have tires put on after purchase (they pay for 2 and I pay for the other 2) I am unable to have a call returned or text responded to, the only person that responds is my sales lady.
We had every intention on purchasing a jeep for my wife from the same dealership but after the lack of customer service we will not do business with Echopark in the future.
There is no lack of calls from the call center requesting you leave a review on your experience.
Would not recommend this dealership
Jun 7, 2021
They set an appointment that morning for me to xo e see the car. I drove 40 minutes and they said oh sorry we just sold that car. I did not believe them. If they had they should have just texted me again and told me. I would never buy a car from these people.
Jul 31, 2022
Response from current dealership:
Steve, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you are willing to give us another chance, please reach out to us at (980) 201-5632 to speak to our manager directly.
May 29, 2021
Quick to respond
May 28, 2021
Had a wonderful experience with echo park. As soon as I walked in I was greeted. Everyone was very kind. Told them what vehicle I was interested in they had it pulled out to the front within minutes. The salesman was very knowledgeable and answered all my questions on the vehicle. Didn’t take long and I took it for a test drive. The hole process was quick , easy and was explained in great detail every step of the way. It was a bit of a drive for me to Charlotte but it was well worth it. Had been shopping around for a truck for a few weeks and found the best deal here. Best experience I’ve had with buying a vehicle and I’d highly recommend echo park to anyone!
EchoPark was quick to respond to my inquiry. They answered all the questions I had about purchasing my first vehicle. Their staff was so friendly and Ashley, specifically, made the experience enjoyable. The car was given to me clean and ready to take home! I would absolutely recommend this dealership to anyone and I think their prices speak for themselves.
Salesman was very helpful, not pushy and easy to work with. They were able to put me in the truck I wanted with a very
good rate. Would recommend to family or friends.
Jul 31, 2022
Response from current dealership:
Brian, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
Could not find car. Waited over an hour. Finally said they sold vehicle and offered me to look at other more expensive models. Called back the next day. And it was still available on line to purchase until I told them that I was there previously and then the story changed to oh, someone just pit in a financial offer an hour ago. Will never shop there again.
Jul 31, 2022
Response from current dealership:
Raymond, we truly appreciate your honest feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Apr 25, 2021
If I could give zero stars I would. Full account
below, but very long story short for those not
inclined to read- after driving FOUR HOURS to
purchase a car I had already secured a loan on
and submitted all of my documentation for the
day BEFORE, I arrived in Charlotte to be told that
the vehicle was NOT IN THE STATE as it had
been GIVEN OUT AS A LOANER CAR because
one of the other cars they sold to someone had
issues. RUN- this place is selling cars that don't
match the mileage or condition advertised
because are loaning them out and not telling
people
or changing the price to reflect the additional
wear and tear!!!
I'd already test driven the same make and model
car at the dealership location near me, but this
car had lower
mileage and the darker interior I wanted. It was
literally meant to be a situation where I
confirmed the car was in the condition
represented on the site, sign my name, and drive
home.
Apr 25, 2021
Easy, fast and friendly!
I saw a car online that I liked. I received a phone call inquiring when I could come by so I made an appointment. When I arrived I was given to Patrick who told us about how they operate. We then went to look at the car I inquired about and another one. He was vey patient with me as I was deciding which one I was going to get. I finally made a decision and we went back inside to start the process. He was great through the entire process. I was very honest in what I was looking for and he made it happen. Thanks Patrick.
I have been wanting this specific Jeep for so long and my friends over at EchoPark made it happen for me the same day that I walked in! They
were openly honest about everything, super knowledgeable, and weren't pushy about me purchasing anything. They made sure that I was
happy through the whole process. Danny and Todd are awesome!
Jul 31, 2022
Response from current dealership:
Audrianna, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Apr 3, 2021
They couldn’t find the car. Seriously worst sales call I’ve ever experienced. They had me drive a different car and never offered to find the one I wanted. I’d never buy from this dealer. They wasted 1-1/2 hours of my time!!!
Mar 31, 2021
Steve and George were great. We did not buy because there was no room for negotiations, even for paying cash!
Jul 31, 2022
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!
Mar 18, 2021
From the first contact until we drove off the lot everyone with was friendly and helpful
Jul 31, 2022
Response from current dealership:
Hi Kevin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mar 5, 2021
We had a great car buying experience at EchoPark. Kim was very helpful and the whole process was going really smoothly and expediently until we hit a
computer snag in the very end that caused me to drop the rating from a five star to four as this problem added quite a lot of idle waiting time to the
otherwise so refreshing new way of buying a car.
Feb 12, 2021
They. Were. Very helpful and courtesy
Feb 9, 2021
Great price, nice trade in value for the old car, pre-qualification speeds up the process, love the vehicle
Jan 15, 2021
I contacted the dealer and did receive a reply but had questions from the repair report that was sent to me and never received an e-mail back from the dealer.
Jul 31, 2022
Response from current dealership:
Chris, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please call us at (980) 201-5632 so we can work towards a solution. Thank you and have a great day.
Jan 7, 2021
My experience is mixed. I put a deposit on a car that was to be transported. The car didn't arrive and I found out, and the local
EchoPark office discovered the car had been sold out from under me. They have another similar car in their system and they are
working to get it to me. So, at this point our experience is ongoing. I'll have to wait to write a final review. The local manager has been
apologetic and is working to satisfy me. He should get credit for trying to rescue a disappointing situation.
Jan 4, 2021
they were very informative and did great
Dec 29, 2020
I had the best sells experience at EchoPark in Charlotte NC. Todd Petersen made it so easy buying a car with EchoPark. I got everything that I ask for without any hassle. He always checking to make sure everything is going with my car. Thank you Todd Petersen for going above and beyond helping with my car.
Jul 31, 2022
Response from current dealership:
Shanta, We appreciate your positive review about your recent experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Charlotte! Happy New Year!
Dec 28, 2020
I am very happy and surprised that my shopping experience were this good.
I had bought several cars for my family and this is the only time I feel I did a good deal.
Todd Petersen was more that just selling cars. He dedicated so much time explains how to navigate the financial system in my best interest. He was transparent from the beginning let’s us know all fees so there were not last minute surprises. I high recommend this dealership but more the costumer service from Todd.
Great experience from the minute you step in to the time you check out the vehicle. My only shocker was that the vehicles are not certified used, nor cleaned per what my sales person said. You buy it as is, hence why its below the market value. As an example the vehicle I looked at had 4 different tires. Lots of wear and tear and the inside was disgusting. My concern is you are not saving money if you have to get new tires, brakes, and other maintenance needs. A 160 check point tells me nothing. Once you drive off the lot you can purchase a protection plan from the dealership which at that point once you calculate the maintenance, replacing few things with the cost of getting a protection plan is really not good value. I cant speak for all the vehicles just the 4 I looked at. Im sure some are better than others. Overall decent value if your handy. Employees are friendly.
Dec 14, 2020
Victoria was the best experience I’ve ever had in car dealership before. She made everything to simple to understand and helped me with all my needs. Very well recommended place!
Dec 11, 2020
Very good buying experience. Todd Peterson was great to work with and very straightforward and honest, which is something that I really appreciate in a salesperson. Would definitely return and recommend to others in the future.
Dec 11, 2020
Great experience. The price was significantly lower than local competition and with no haggle it was a breeze! I would highly recommend.
Dec 8, 2020
Excellent experience. Professional & knowledge sales manager who helped us get through the sales process quickly & easily. Highly recommend this dealership for quality & best pricing. Will buy here again.
Dec 7, 2020
Great customer service.
Customer service while shopping remotely during the COVID pandemic is horrible. Below is a summary of the two interactions I have had
so far with EchoPark. Since any other dealer can provide you with an out the door price within an hour or two of requesting one, why are
they so hesitant to quote the total cost of a car? Is it because pricing cars lower than most dealers = excessive admin/doc fees than other
dealers which makes the OTD price a wash with them vs any other dealer? Is it because they care more about what your monthly payment
is going to be vs what the final price is you're paying for the car? I'll never know because it seems easier to end the COVID pandemic than
to receive an OTD quote from this dealer. This 2nd attempt for an OTD price was my last attempt to do business with this company.
Requested an out the door (OTD) price for the first car on 11/14/2020 which they were quick to respond to the inquiry. After asking for the
OTD price, received next email on 11/18/2020
Jul 31, 2022
Response from current dealership:
Ryan, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (704) 774-4762 at your earliest convenience and we will do our best to res olve this with you.
Nov 30, 2020
Fantastic fast experience! I would recommend this dealer to anyone.
For about 6 months I was searching for a good recent used car. One of the dealers on cargurus that really got my attention was Echo Park in Charlotte NC. They really stand for their commitment, of selling good used
cars with no more than 50,000 miles no more than 4 years old at a very affordable price. This dealer was really quick to respond to me and really helped me purchase the car that I wanted. Communication with these folks is great!
Dealer looked clean and they even sanitized the vehicle before my test drive, since I bought it during this pandemic. I’m very thankful for the salesman who works at this dealership was able to help me, and did every thing within his reach to give me a good deal. It really helped that he is bilingual which made me really comfortable since I am also bilingual. If you need help in Spanish, definitely ask for him! Overall, don’t think twice of having these folks help you find the perfect used car for you! I highly recommend this place to anyone!
Nov 17, 2020
Very Helpful in helping me get my Dream Car.
Started off a little sketchy, but dealership really came through here. They had the car delivered to my town, set
everything up for the purchase to take about 25 minutes. It was great!
Jul 31, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you have a great day!
Ashley was very friendly and knowledgeable she made me feel little me apart of the EchoPark family. She took her time and she made buying my car a awesome experience for me
Jul 31, 2022
Response from current dealership:
Theresa, we're happy you found our staff to be so supportive during your experience with us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope to be of service to you ag ain in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Oct 28, 2020
Good fast service
Jul 31, 2022
Response from current dealership:
We appreciate your positive review about us!
Oct 24, 2020
Very polite and professional
Oct 21, 2020
Excellent service, highly recommend.
Oct 23, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
The car we went to look at had just sold but we were able to find a better deal very happy with the whole experience
Oct 23, 2020
Response from current dealership:
April, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Sep 24, 2020
Lauren at EchoPark is awesome! I ended up purchasing from this dealer.
Sep 28, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Went to buy a car and the sales person was very nice and friendly. Like a typical car buying experience, I picked the car I wanted, ran my credit and came back and told me they were waiting on an approval from the bank. I told her I had to leave so she said she will call me back in a while when they had an answer. She called me later and said they still didn't have an answer, it was all going to go through, that she was going to be off the following day but she was going to follow up with me or someone from the dealership will. It has been 3 days and I have not gotten a call back. I sell cars, but even if I have good or bad news for the customer, I do follow up, it is the proper thing to do. After all this, I came to the conclusion that this company only cares about taking your money and are definitely not focused on customer service.
Sep 28, 2020
Response from current dealership:
Sam, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 201-5632 to discuss this further.
Easy to work with, responds to inquiries quickly, purchase process was easy. Very happy to have purchased my vehicle from Echo Park!
Sep 23, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
The dealer is incredibly friendly and I felt as though they genuinely cared about my experience and concerns
throughout the buying process. Would definitely recommend to a friend or family member. Thanks to the whole
crew for making my birthday one to remember! :)
Sep 23, 2020
Response from current dealership:
Hi Bailey, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at EchoPark Automotive Charlotte!
Sep 15, 2020
Contacted them online about the car, responded just once. On my @ with question for total price of the car never responded.
Sep 17, 2020
Response from current dealership:
Hi Mariusz, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at (980) 201-5632 at your earliest convenience and we will do our best to resolve this with you.
Sep 10, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great experience! Lower price than other dealers. Got an interest rate even lower than my credit union. Easy, no pressure sales.
Sep 10, 2020
Response from current dealership:
Gayle, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Charlotte.
Sep 5, 2020
The response was great. They kept in touch. Very helpful.
Sep 10, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sep 5, 2020
Dealer did try contacting me and sending me requested information so no complaints there. My only complaint is that cars are not updated on all websites to remove the vehicles that had already sold and wasted my time. But they did have fair price on the vehicles I was looking at and wanting to buy. Missed the buys on the 2017 Lincoln MKC Reserve AWD in Red!
Sep 10, 2020
Response from current dealership:
Shane, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please give us a call at 980-985-2000
Sep 3, 2020
Although I didn't buy a car here, they were very helpful & informative. Would be willing to do business with them.
Sep 10, 2020
Response from current dealership:
Tanya, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Charlotte.
Aug 30, 2020
Extremely disappointed with Echo Park Charlotte! I filled out the online form to let them know I’m interested in a vehicle. I immediately got a text asking if I wanted to come in and I replied “yes” but they didn’t follow up, so after waiting an hour and a half, I called Echo Park and asked for an appointment to see the vehicle. I was told I had to agree to financing terms, but I indicated we would probably be paying cash so didn’t need financing. We arrived the next day 30 minutes before our appointment. The man again went through financing expectations, told us about the history of their company, etc., and after several minutes he said he’d go get the vehicle. We waited several more minutes, but then he finally returned and said they sold it 30 minutes ago. In other words, while he’s sitting there repeating finance terms that I’ve already heard and told them I don’t need, they are selling our vehicle to someone else. If there is a hold policy, I was never told about it. Wasted time!
Sep 1, 2020
Response from current dealership:
Susan, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 201-5632 to discuss this further.
I was no longer interested in this vehicle but I would also not give this dealership a bad
review they were not pushy and did not overwhelmed me with phone calls or emails
Sep 1, 2020
Response from current dealership:
Hi Yadira! We're so happy we were able to help you out!
Aug 24, 2020
great very helpfull
Aug 26, 2020
Response from current dealership:
Hi Fidel, thank you so much for your positive comments about EchoPark Automotive Charlotte!
Aug 21, 2020
Good
Aug 26, 2020
Response from current dealership:
Patricia, thank you for your kind words and this wonderful review!
Very professional!!! Salesman went over the top in helping me close on my truck. Thanks
Aug 21, 2020
Response from current dealership:
Johnny, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Charlotte.
Aug 19, 2020
The process was quick. Explanation of the final price could have been better. The vehicle could have been processed or inspected better by the maintenance team. For example 3 tires facing one way and 1 facing another or the washer fluid not working because a line has fell off. Cleanliness of the vehicle should also be looked at.not a lot of effort went into cleaning.
Aug 21, 2020
Response from current dealership:
Cecil, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. One of our manager would love to discuss this further if you could give us a call at 980-985-2000
Very helpful in finding the right SUV. Steve took his time, we test drove and purchased 2017 Lexus
RX350
Aug 19, 2020
Response from current dealership:
Hi Terri, thank you so much for your positive comments about EchoPark Automotive Charlotte!
Aug 13, 2020
Response from current dealership:
Marcela, your wonderful feedback and rating mean a lot to us. We hope to see you soon!
Aug 11, 2020
The gentleman that did our test drive was courteous, knowledgeable about the vehicle, helpful and friendly.
Aug 7, 2020
Call me right away
Aug 6, 2020
They, BEYOND, have there act together! I live in Charlotte, NC. I would drive to Columbia, SC again, and again, because the service was impeccable! Severely impressed!!!
Aug 7, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 5, 2020
Very nice
Aug 7, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Jul 31, 2020
Dealer only replied to my e-mail when I contact CarGurus to say I'd received no reply. As
many of EchoPark's reviews say, they advertise low prices to get you in the door, but really
aren't interested in your business unless you finance the purchase through them to allow
them to recover much of the discount through finance fees. Mine was to be a cash sale,
and I couldn't even get them to reply to my e-mails. Would never buy from them, despite
the seemingly good prices.
Aug 5, 2020
Response from current dealership:
Tim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (980) 201-5632 so we may identify ways to improve your experience.
Jul 26, 2020
Nice clean environment. Busy, and good to see lots of people shopping there. We were seen
according to our appointment. The person who helped us was not particularly enthusiastic about
selling us a car, which was ok, except it made it difficult to get information about the vehicle we were
looking at.
The major difficulty for us was almost no way to pay for a vehicle, except finance, Cash or Debit. No
personal checks! Also, only warranty if you paid extra.
Jul 28, 2020
Response from current dealership:
Tim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for leaving feedback. Please reach out to us at (980) 201-5632 so we may identify ways to improve your experience.
Great overall experience, the salesman Greg Burris was great. Would buy from them again.
Jul 28, 2020
Response from current dealership:
Clifford, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte! We look forward to your next visit! Take care!
Good, we bought the vehicle, but the salesman didn't know the owners manual and extra key was in the trunk. The engine oil was 800 miles past service, and the car needed detailing. We were at the dealership about hours and the transition was quick. Sales staff was friendly, and wanted to help.
Jul 26, 2020
Response from current dealership:
Hi Randall, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not completely satisfied with your visit. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you providing this information so we can improve upon our services. We hope to hear from you soon.
EchoPark Automotive Charlotte
EchoPark Automotive Charlotte
Jul 18, 2020
I was contacted almost immediately to set up an appointment for a test drive. This was the best car buying experience I have ever had. It was quick, seamless, and hassle-free.
I Loved the Price on this car. I talked to Cindy from EchoPark N.C. about how to get the
car to New Jersey. She said I would have to drive down to see the car. I felt that she
could find away to help me purchase and have away of shipping the car to N.J. I think
most of Dealerships are trying to get cars to their destinations with this time that were in.
I gave this this Dealer a star for answering my call.
Jul 15, 2020
They reached out to me by text and phone good experience
Jul 14, 2020
Good review, I decided against the vehicle that I researched.....but, I did purchased
another.
Jul 13, 2020
Appointment time was respected. We were able to see the vehicles we intended to see
and test drive our preferred vehicle. Follow up purchase went well. They were no-frills,
unlike purchasing from a dealership, but the better price and trade in value were worth it.
Facility was well kept and pleasing. They had appropriate spacing for the pandemic
conditions and they offered masks. Overall good experience.
Jul 13, 2020
Good. They informed me it was sold. I was impressed with their operation. First time involved with them. I did not purchase a vehicle there so I can’t rate the total process.
Bought my 2018 Ram 1500 here. I was told that all cars were sold with a fresh oil change, however that is not true. Carfax reports last oil change at 9k+ miles (I bought the truck with 16k+) and my dash is telling me that my oil life is 0. Yes it is my fault for not verifying it before purchase, however I also think that I should be able to trust them about what they say and sell and that they aren't like many other dealers out there lying to sell.
Jul 16, 2020
Response from current dealership:
Christian, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We do preform an oil change on all of our vehicle's as well as our 190 inspection. We take pride in our reconditioning process and would love to make this right for you. Please reach out to us at (980) 201-5632 when you can so we can address this situation directly. Thank you and have a great day
Jul 2, 2020
Easy hassle free non pushy. Good experience. Mo did a great job.
Jul 8, 2020
Response from current dealership:
Ken, we are very happy we could provide you with a positive experience!
Jul 6, 2020
Response from current dealership:
Hi Kimberlyn! We're so happy we were able to help you out!
The salesman was great. But they said they couldn't verify my employment or income, which I thought that was a bit ridiculous because one dealership approved me with no money down and they wanted money down
Jul 6, 2020
Response from current dealership:
Vichy, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.
Jun 23, 2020
Very good
Jun 19, 2020
Response from current dealership:
Hi Garrett! We're so happy we were able to help you out!
Contacted dealer online, was told that they take cashier’s checks and etc. Get there and was met by a young lady who rushed me out the door once she found out that my money was coming from another bank and not their financing. This needs to be put into writing somewhere for others to understand as well. Overall she was polite but also seemed like she didnt have time for me anyway when I walked in the door. Good Luck Echo Park!
Jun 17, 2020
Response from current dealership:
Rose, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you are willing to give us another chance, please reach out to us at (980) 201-5632 to speak to our manager directly.
Jun 6, 2020
Would not sell me the GMC Acadia Denali because the bank that I have already been approved was not one of their affiliates.
Jun 9, 2020
Response from current dealership:
Thank you for letting us know about your recent visit to EchoPark Automotive Charlotte. Please reach out to us at (980) 201-5632 when you can so we can address this situation directly. Thank you and have a great day.
Jun 5, 2020
Helpful and nice
Jun 9, 2020
Response from current dealership:
Dondre, we are glad we could help!
The car was sold but the young lady who contacted me was pleasant and would be on the lookout for a model like the one I looked at.
Jun 3, 2020
Response from current dealership:
Russell, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Jun 3, 2020
Response from current dealership:
Diane, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jun 3, 2020
Response from current dealership:
Tracy, thank you so much for the positive review!
The truck was in terrible condition which sort of explained the price. However, when I arrived right on time for my appointment, I was told I would probably have to wait 30 min. I wasn't real happy about that. It was probably 20-25 min. before a sales agent contacted me. And when he pulled the truck to the front, it was filthy inside. Nothing has been done to the truck in order to prepare it for my appointment. Very disappointing.
Jun 3, 2020
Response from current dealership:
We are disappointed to learn of your experience here at EchoPark Automotive Charlotte, but will take this opportunity to improve. Thank you for leaving feedback. Please reach out to us at (980) 201-5632 so we may identify ways to improve your experience.
I’m very satisfied with my purchase. George P. Was great. He didn’t pressure us into anything. He was friendly, knowledgeable, & quick to respond to my questions even after my purchase.
May 27, 2020
Response from current dealership:
Tiana, we really appreciate your feedback! Thanks again for taking the time to leave us this information about your recent visit. Take care!
May 16, 2020
Very good the car I was interested did not have an option I was looking for in the model for sale
and they indicated to me by checking the vehicle. Salesman was very good and honest.
May 26, 2020
Response from current dealership:
Bernard, we strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Charlotte.
Unfriendly, deadpan reps that made it feel like they were bothered to show cars and do test drives. There were several times when I
mentioned a minor issue and the rep quickly suggested that if that is a dealbreaker let's not do a test drive. It feels like these guys don't
want to sell cars. There was a minor, but noticeable scratch on a car that I was interested in that wasn't mentioned in the description. I
asked if they would fix the scratches, and they said they wouldn't do anything to fix it. They have some good prices, but their service
makes me second-guess working with them in the future.
May 12, 2020
Response from current dealership:
We are disappointed to hear that you did not have a more positive experience with us at EchoPark Automotive Charlotte. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (980) 201-5632.
Didn’t buy from here, but the sales associate contacted me and answered several questions.
May 12, 2020
Response from current dealership:
Allison, your wonderful feedback and rating mean a lot to us.
Apr 20, 2020
Friendly, cooperative.. unfortunately never meet them in person for the fact that the day of my appointment they notify me they sell the car I wanted to see couple of days before
Apr 22, 2020
Response from current dealership:
Juan, we're disappointed to hear of the negative experience you had at our location. If you are willing to give us another chance, please reach out to us at (980) 201-5632 to speak to our manager directly.
It was ok. But i did all the hard work and drove 2 hours to get it when I was told I could do a at home test drive but again no follow through. When I asked they pretty much ignored the question so I had to do what I had to do and risk getting and trouble and sick which would harm my 16 month child as I am her only parent.
Apr 21, 2020
Response from current dealership:
Portia, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about your experience. Please reach out to us at (980) 201-5632 at your earliest convenience and we will do our best to resolve this with you.
Apr 18, 2020
I was very please with customer service would have purchase the car from but do to the virus situation we could not travel I reside in South
Carolina,you will first on my list in the future I was totally please with your price.
Apr 21, 2020
Response from current dealership:
George, we appreciate you taking the time to leave us this feedback. We cant wait to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Apr 8, 2020
Provides great information.
Apr 13, 2020
Response from current dealership:
Debra, we're glad to hear you enjoyed your visit.
Apr 13, 2020
Response from current dealership:
Mciheas, we really appreciate your positive review!
Prompt response but I think my experience would of been better if I was able to actually go in and speak with an agent face to face or via phone instead of text messages. Not the dealer’s fault but I don’t think the salesperson understood a lot of my situation via texting.
Apr 6, 2020
Response from current dealership:
Jameise, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Mar 29, 2020
From the moment that we stepped into the door, we felt unwelcomed. All of the available agents walked away when we entered. The one that was left gave my son and I the driest most unwelcoming greet. I went to the restroom for about a minute. As I am coming out, I see that my son is getting ready to leave. He tells me that the agent immediately told him that they only finance within their company. Never asked him who was purchasing the car, what we were interested in, how did we hear any them, or anything. I came with a blank check, and they would have known that if they would have taken the time with us. I guess we did not fit the profile of someone coming with a blank check! So, we immediately left and I purchased myself a beautiful 370Z! Their loss, not mine!
Mar 31, 2020
Response from current dealership:
Tiffney, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. Please reach out to us at (980) 201-5632 when you can so we can address this situation directly. Thank you and have a great day.
Echo is quick to respond back to me. I am a senior and watching the Coronavirus panamic. Not ready to buy.
Mar 30, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Mar 24, 2020
I was contacted by a sales representative. Once contacted, I explained that I was looking for a replacement vehicle for our courier car for the bank that I work for. The sales rep transferred me to a Finance Manager. The Finance Manager informed me that in order to have the vehicle titled in the company name, either the CEO, CFO or an executive of the company would have to be present to sign for the purchase, even though it would be a cash purchase. We ended up finding a local dealership that allowed us to purchase the vehicle without having executive management on-site. Lost sale for EchoPark.
Mar 27, 2020
Response from current dealership:
Jim, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at (980) 201-5632 so we may identify ways to improve your experience.
Mar 21, 2020
Great experience. Only disappointment was leaving the dealership with only a quarter tank of gas. Every car I have ever bought the dealership gave us a full tank of gas.
Mar 25, 2020
Response from current dealership:
Trina, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!
Mar 9, 2020
Everything worked as billed. Clean car fax helpful people. No hard sell on the extended warranties
Mar 14, 2020
Response from current dealership:
Hi Frank, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Mar 14, 2020
Response from current dealership:
Hi John, thank you so much for your positive comments about EchoPark Automotive Charlotte! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Mar 3, 2020
The dealer contacted us quickly and The car was exactly as advertised. Good experience
Mar 11, 2020
Response from current dealership:
Brandi, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Prompt and courteous, non pushy, the vehicle was described accurately> The online pictures do this car no justice! Looking forward to doing business with Company. I would recommend anyone to give Echo Park a try.
Mar 1, 2020
Response from current dealership:
Cmakers, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 22, 2020
We went to Echopark three times. The first time we waited an hour to be seen-was supposed to be just 20 minutes. When we were seen, we were told that we couldn’t test drive more than 2 cars and if I didn’t know what I wanted I needed to do more research to narrow down my search-check insurance costs per car, car max reports, recalls,etc Not bad advice, but we felt a little pushed to either make a decision or leave. The second time we went, the young gentleman who took us for drives did allow me to drive 3 vehicles that we’d narrowed our search to, but he was quiet and didn’t know much about the vehicles, the technology( how to work the dash). The third time, Ryan helped us. He was friendly, very knowledgeable, showed us how to work the technology on the dash-all knew stuff for me, and allowed us to drive the vehicles at our pace. He sold us. The car was what we gad been looking for and the price was $2,000 cheaper than anywhere else we’d looked. Overall a good experience.
Mar 5, 2020
Response from current dealership:
Cindy, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would like the opportunity to make this up to you. Please contact our manager at (980) 201-5632 so we can make your experience a positive one.
Feb 24, 2020
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Feb 18, 2020
Did contact me , very professional, nice car and Price.
Feb 24, 2020
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Feb 24, 2020
Response from current dealership:
Hi, we're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Charlotte. We are always more than happy to assist you if anything else comes up. Take care!
Tremendous experience. Excellent communication from start to finish. Very friendly and
helpful staff, no pressure, we were able to drive several vehicles. The transaction was
seamless and quick. I can't recommend them strongly enough!
Feb 24, 2020
Response from current dealership:
Thank you for your awesome recommendation! We strive to ensure all of our guests have an enjoyable purchasing experience. Thanks for letting us know how we did. Have a great day.
Feb 5, 2020
Professional, quick, and great to deal with. I for sure recommend them.
Feb 24, 2020
Response from current dealership:
Thank you for taking the time to leave a review for us at EchoPark Automotive Charlotte. We're happy we could meet your expectations! We appreciate your recommendation and hope to see you again in the future.
Feb 24, 2020
Response from current dealership:
At EchoPark, we want to be totally transparent. The last thing we want to do is overpromise something like a trade appraisal amount. We want to be honest about what the potential trade value could be until we can inspect and get a specific number based on your cars condition and the current market value. Thanks for leaving us feedback, have a wonderful day.
Feb 3, 2020
Very helpful!
Feb 24, 2020
Response from current dealership:
Hi, we are so pleased you enjoyed your visit to EchoPark Automotive Charlotte! Feel free to reach out to us if you need anything. Have a wonderful day.
Sent an email to let me know that they received my inquiry and left contact
information for me to reach out to them when ready to purchase.
Feb 24, 2020
Response from current dealership:
Thank you for the high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Feb 24, 2020
Response from current dealership:
Your satisfaction is our top priority. We are thrilled to hear that you are happy with your purchase. Let us know if you need anything in the future!
Jan 27, 2020
Everything went smoothly, no pressure, jus an overall great experience
Feb 24, 2020
Response from current dealership:
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte! We hope to see you soon!
Jan 22, 2020
I had awesome experience with them. I love my car. Thank you
Feb 24, 2020
Response from current dealership:
Hello, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Jan 18, 2020
Went to check out a 4 series, but ended up with a 328GT. VERY GOOD experience. Helpful, no pressure
Beautiful car at a good price
Feb 24, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us at EchoPark Automotive Charlotte. We're happy we could meet your expectations! Thank you, and have a fantastic day!
Jan 16, 2020
I had a pleasant experience. Things went smoothly, efficiently and in a timely manner. Very professional as well
Feb 24, 2020
Response from current dealership:
Hi there, your satisfaction is our top priority. Thank you for the positive review. Happy and safe travels!!
Jan 14, 2020
It was overall a good experience. Didn't like not being able to use my financial institution of choice. No warranty to speak of either. Other than that, we are happy with our purchase and really liked the sales folks. Facility was nice too.
Feb 24, 2020
Response from current dealership:
Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!
Feb 24, 2020
Response from current dealership:
Nonacole, it's experiences like yours that really keep us motivated! We do hope we can be of assistance in the future. Take care!
Jan 13, 2020
Follow up was good, tooo far for me
Feb 24, 2020
Response from current dealership:
Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!
Feb 24, 2020
Response from current dealership:
Thank you for sharing your positive experience! We're looking forward to your next visit with us!
Jan 8, 2020
Very professional
Feb 24, 2020
Response from current dealership:
Hi there! We're so happy we were able to help you out! Please feel free to reach out in the future. Have a great day!!
Jan 8, 2020
Fantastic. Appreciate the glad to help attitudes from all the staff, while not being pushy and in your face. Very busy yet took care of me. I bought the car as advertised, great price and no tricks.
Feb 24, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us at EchoPark Automotive Charlotte. We're happy we could meet your expectations! If you have any further questions, please give us a call. We're always happy to help!
Jan 8, 2020
Very informative and positive !
Feb 24, 2020
Response from current dealership:
Hello, thank you for the high star rating! Until the next time we meet, take care!
Dec 25, 2019
Email template replies only, no response to specific questions.
Feb 24, 2020
Response from current dealership:
We are sorry to hear you were not able to get your specific questions answered. We'd like to speak with you so we can answer all your questions. Please contact us directly at (980) 201-5632 so we can address any questions or concerns you may have.
Dec 22, 2019
I am out of country. We exchanged
emails, salesman said he would
contact me when I return mid
January.
Feb 24, 2020
Response from current dealership:
We hope you had safe travels and look forward to seeing you when you return! Have a great day.
Very difficult to deal with. They would not work with my bank. I did not have a good experience.
Dec 29, 2019
Response from current dealership:
We are very sorry to hear you didn't have a good experience. At EchoPark, our goal is to deliver like-new cars well below market value. In order to do that, we have a certain process to follow to ensure we can give you the best prices on the market. One of those is how we handle financing. EchoPark does work with most major banks, but we do ask that if a vehicle is financed, the application to the lender is done through us so the process can be streamlined and you can get a preferred lender rate. We are disappointed to hear that you did not have a more positive experience with us at EchoP
More ...
Truck was absolutely covered in rust underneath. When trying to get a final price for another car they were dodgy with the answer. I think they have a good business model but I had a terrible experience
Dec 29, 2019
Response from current dealership:
Hillaru, our goal is to be totally transparent and to provide you with as much information as you need to make an informed purchasing decision. If we failed to do that in any way, we apologize! We understand that each of our guests have unique needs and specific standards they are looking for in a car. We apologize the truck you looked at didn't meet your needs and standards. We are disappointed to hear that you did not have a more positive experience with us at EchoPark Automotive Charlotte. Thanks for bringing this matter to our attention. We would like to get more details about this; pl
More ...
Dec 24, 2019
Response from current dealership:
Your satisfaction is our top priority. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Dec 23, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
I was promptly contacted with followup to my inquiry. Although the vehicle
ended up not suiting our needs, the person I spoke to is looking for a vehicle
to meet our needs. We were very satisfied.
Dec 23, 2019
Response from current dealership:
Hello, we appreciate you taking the time to leave us this feedback. Even though it wasn't the right vehicle for you, we hope we can help you out next time!
THE place to visit when buying a used vehicle. Very courteous and professional. We feel that we received an excellent deal.
Feb 24, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! Excellent deals are what we specialize in! Thank you for your feedback, have a great day.
I enjoyed this experience, although, as per usual, didn’t feel like they offered enough for my trade-in vehicle. Lauren, my salesperson, was very helpful.
Feb 24, 2020
Response from current dealership:
We understand the frustration in trade-in values. That is the exact reason why we use actual data from four different sources (Manheim, Blue Book, etc) to give you the highest market value for your trade. Only selling vehicles that are 1-4 years old, with less than 50,000 miles, most of the trade-in's are not purchased for resale purposes. Therefore, we are able to give you as close to auction value as possible since our goal is to purchase/trade-in your car without the intent to make money on resale. It's great to hear Lauren was so helpful! Have a fantastic day.
Nov 22, 2019
Great straight forward friendly experience.
Feb 24, 2020
Response from current dealership:
Wow, we're glad you had such a wonderful experience with us! If you have any further questions, please don't hesitate to reach out!
Nov 21, 2019
Awesome and cordial
Feb 24, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Nov 18, 2019
Great experience, no surprises and came away with a great deal on a great car!
Feb 24, 2020
Response from current dealership:
Hello, thank you for the high star rating! We pride ourselves on being transparent with every guest. We are so happy to hear you found the perfect car and got such a great deal. Enjoy that car and have a great day!
Had a great experience. The truck was exactly what I was looking for and I purchased the truck after a test drive. The price, condition, and salesman were just right.
Nov 19, 2019
Response from current dealership:
Thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Charlotte! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I am extremely happy with my Honda CR-V. Dwight and all the staff were so nice and walked me through the entire process. It was the best car buying experience (with no pressure) I’ve ever experienced. Will highly recommend to anyone looking to buy a used vehicle. Great prices and great service!
Nov 19, 2019
Response from current dealership:
We are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
Nov 10, 2019
Kept contacting me after I told them I bought something else. Persistent to the point of being intrusive and annoying. Lacked respect for my time and attention. Do not recommend.
Feb 24, 2020
Response from current dealership:
Please accept our apologies in this matter. We are happy to hear you found your car, even if it was elsewhere. If you are still being contacted, please call us directly at (980) 201-5632 so we can make sure your name is removed from any call lists. Thank you and have a great day.
Feb 24, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Nov 6, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Oct 23, 2019
The staff here was friendly helpful knowledgeable and Willing to help however they could. My family and I would certainly work with them again in the future
Feb 24, 2020
Response from current dealership:
Hi there, thank you for taking the time to leave a review for us at EchoPark Automotive Charlotte. We're happy we could meet your expectations! We look forward to the next time you and your family come to visit.
I'm still considering EchoPark. But it's very difficult for me to get to Independence Blvd. given my work location and living
location. The representative I've talked to is very patient and helpful. So far, so good.
Oct 21, 2019
Response from current dealership:
We are happy to hear you've had a positive experience so far. The traffic on Independence can be tough, but we will make it worth your efforts to get here! We hope to see you soon!
Oct 17, 2019
Fine young man.
Feb 24, 2020
Response from current dealership:
Hi, we really appreciate your positive review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Oct 15, 2019
Great experience.
Feb 24, 2020
Response from current dealership:
Hi, thank you so much for the positive review! We're looking forward to your next visit with us!
Oct 14, 2019
Our salesman, Mo, was extremely professional, knowledgeable and helpful. he made the car buying experience a great one! Sales manager, Steve, was the same. Definitely recommend this dealership!
Feb 24, 2020
Response from current dealership:
Thank you for your recommendation and your kind words about Mo and Steve. It's awesome to hear your car buying experience was so great! We look forward to your next visit! Take care!
Oct 12, 2019
Great experience.
Oct 15, 2019
Response from current dealership:
Jasmine, we are glad we could help!
Oct 9, 2019
Exelent
Oct 15, 2019
Response from current dealership:
Victor, thank you for the high star rating!
Best car buying experience we have ever had. Sherry was awesome and Steve worked hard to gain our business. The environment was relaxing and there were no sales person running out the door to hound us as soon as we parked. The buying process was quick and painless. All of there inventory is no longer than 4 yrs old and have a carfax report with no accidents or damage. All of the vehicles have low mileage as well. I'd recommend this dealership to anyone shopping for a new vehicle. We are pleased with the experience and process.
Oct 2, 2019
Response from current dealership:
We're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Charlotte. Thanks again for the recommendation, and have an amazing day!
My experience was a breeze. I will never shop for a car any other way! Impressed. Brandon Elliot provided an awesome experience.
Oct 2, 2019
Response from current dealership:
We appreciate such a great review about your awesome experience! We hope to see you soon for your next car purchase.
Sep 23, 2019
Very courteous staff.
Sep 25, 2019
Response from current dealership:
Hi Susan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Sep 22, 2019
I had asked NOT to be contacted via phone.
Email or text only. Dealer rep called. I expressed
that I would ONLY communicate as requested.
Sep 25, 2019
Response from current dealership:
Jane, it's upsetting to hear that you did not receive the top-notch service we strive to provide. If you have any further questions, please give us a call. We're always happy to help!
Sep 5, 2019
Echo park is definitely the best way to buy a car and not feel hassled. They literally have the best prices by far! They have a few ways they do things differently. I got a vehicle WITH a 5 year warranty for the same price as a car without one at another dealer!
Sep 11, 2019
Response from current dealership:
Jeremy, your wonderful feedback and rating mean a lot to us. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Sep 5, 2019
Nice
Sep 11, 2019
Response from current dealership:
Josue, thank you for the high star rating!
Sep 5, 2019
Very attentive though I was from another state and ling distance.
Sep 11, 2019
Response from current dealership:
Ruth, it's experiences like yours that really keep us motivated!
Sep 11, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Aug 23, 2019
Brandon Elliot made it a great buying experience from beginning to end. I will definitely be coming back for my next vehicle.
Aug 23, 2019
Responded immediately to my questions
Aug 28, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
They were great and Dwight was especially helpful. Though I decided a different route with my search, I would highly recommend EchoPark!
Aug 28, 2019
Response from current dealership:
Thank you for the wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Aug 18, 2019
Didn’t know much about Echo Park but have to say it was a great experience. No frills, no haggle dealership but the prices are fantastic. Great addition to the Charlotte vehicle market.
Aug 22, 2019
Response from current dealership:
Andrew, your wonderful feedback and rating mean a lot to us.
Aug 15, 2019
I have bought several cars in my lifetime and this was by far the best place I have ever bought a car from!! Up front and very transparent and friendly staff! They came highly recommend from a colleague of mine who also bought 2 cars from them. We will definitely be back next time we need a car for my son.
Aug 22, 2019
Response from current dealership:
Adam, thank you for your kind words and this wonderful review!
The experience was nice. The associate I worked with did not seem to know much about the make and model of the car I was looking at. Knowledge of the car is the best sales tool.
Aug 14, 2019
Response from current dealership:
Hi Kelvin, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. If you have any further questions, please give us a call. We're always happy to help!
They earned my business by being completely transparent and honest, there are some things they can do to make the environment more helpful like providing phones, and a snack machine at least, other than that, it was a great experience. Feel blessed to have done business. One more thing, get the credit unions to get on board and work out the kinks in financing.
Aug 11, 2019
Response from current dealership:
Marshall, we're happy to hear you had such a positive experience with our team!
Aug 4, 2019
Courteous, informative, friendly. pleasant experience
Aug 7, 2019
Response from current dealership:
Dan, thank you for the high star rating!
We couldn't make a deal but they were polite and professional. Maybe we can in the future.
Aug 7, 2019
Response from current dealership:
Thank you so much for the positive review!
Aug 4, 2019
Great experience!!! Will definitely recommend! Lowest priced vehicles and the experience was quick and easy and no pressure to buy!!
Aug 7, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 7, 2019
Response from current dealership:
We are so pleased you enjoyed your visit to EchoPark Automotive Charlotte!
Aug 11, 2019
Response from current dealership:
Manderson130, we really appreciate your feedback!
Aug 7, 2019
Response from current dealership:
Tecsonta, your wonderful feedback and rating mean a lot to us.
Jul 30, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us!
Jul 20, 2019
I had a great experience
Jul 30, 2019
Response from current dealership:
Mary, we're happy to hear you had such a positive experience with our team!
They were not very helpful except one woman but she had another client at the time so
she opened the car for us to look at but is was so hot out so we could not wait any longer-
she was courteous but trying to juggle too many customers and no one else would help-
Jul 30, 2019
Response from current dealership:
We are disappointed to hear that you did not have a more positive experience with us at EchoPark Automotive Charlotte.Please reach out to us at (980) 201-5632 so we can work towards a resolution.
Jul 19, 2019
This purchase was good until I test drove the car and noticed no SD card for the SAT/NAV. I was assured that this would be mailed to me within a couple of days. It’s been 2 weeks and still no card. When I tried to call, I would be placed on hold and disconnected. I contacted Corporate on 2 occasions. My husband had to take the vehicle to a local dealership and spend out of pocket money to resolve this issue. I pray that no one else has to go through a purchase like this. Thanks for the teaching Echo park Charlotte.
Jul 30, 2019
Response from current dealership:
We are disappointed to learn of your experience here at EchoPark Automotive Charlotte, but will take this opportunity to improve. We hope you are willing to give us another chance. Please reach out to us at (980) 201-5632 so we can work towards a resolution.
Jul 19, 2019
Never saw the car. The sales guy felt that
there was no point bringing up the car for
me to see if I did not qualify. We never
discussed income, credit score, nothing!
That's not how I do business. I see the
merchandise THEN decide if I want to go
any further.
Jul 30, 2019
Response from current dealership:
Kate, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.Please reach out to us at (980) 201-5632 so we can work towards a resolution
Jul 18, 2019
The vehicle was as stated, very organized business and I bought the vehicle I looked at that day. No haggle pricing, I had a good experience with Echopark, friendly and helpful staff
Jul 19, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Jul 9, 2019
It was very good
Jul 16, 2019
Response from current dealership:
Pauline, thank you so much for the positive review!
They were able to contact me right away. Unfortunately, they weren’t able to get the buyers order to me immediately so I could finance the car
Jul 12, 2019
Response from current dealership:
Thank you so much for your feedback! We hope you have a great day!
Friendly staff and great customer experience. Though I did not purchase from them, they answered all my questions and was helpful throughout the entire experience.
Jul 17, 2019
Response from current dealership:
We really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very good experience, no problems. A little to much pressure on buying the warranty..
Very happy with automobile I purchased.
Jul 19, 2019
Response from current dealership:
Gurus9dfj, we really appreciate your positive review!
Jun 30, 2019
Very responsive
Jul 1, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to see you soon!
Jun 29, 2019
Echo Park's protocol requires buyer to test drive car in person. If
the car is being shipped to another state- the company requires
in person test drive.
Jul 1, 2019
Response from current dealership:
Stephanie, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 201-5632 to discuss this further.
Jun 25, 2019
I spoke with someone and set up a time to test drive after reading the description on the explorer. It clearly stated that the car had a DVD player which is essential for me right now. There weren’t any pictures showing the top of the car so I assumed the description was correct.After driving for 2 hours to the dealership, they pull the car around and it doesn’t have the DVD player. The sales rep just said “I’m sorry we’ve had this happen before.” They didn’t offer to compensate me for gas or anything. So, we drove the 2 hours back home and wasted our whole day with this dealership.
Jun 26, 2019
Response from current dealership:
Hi Lauren, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (980) 201-5632 so we can work towards a resolution. We look forward to hearing from you.
They responded quickly with a friendly email. Seems like a modern facility judging by the photo accompanying the reply.
Jun 26, 2019
Response from current dealership:
Dracohw, we are glad we could help! We're looking forward to your next visit with us!
We had a great experience with Echo Park. Irvin helped us out a few different times we visited. We simply could not find a better deal than Echo Park anywhere. Irvin was great in answering questions and going through the process. The process did take over 5 hours to buy the car, which was insane... But, to their credit, a storm was going crazy and reset their power while putting in our information. The worst part of Echo Park is their "detailing" and pictures team. VERY blurry photos are taken and then posted, which makes no sense to me. Their cleaning team is terrible. One of the vehicles we really liked, their team had sprayed some sort of chemical to clean it and didn't wipe it, which ruined the plastic on all doors, center console and the dashboard. That stopped us from buying that one. When I purchased my car, they "cleaned" it, but it didn't look like it at all. So, Irvin helped me vacuum it out ourselves.
Jun 20, 2019
Response from current dealership:
Mitch we apologize the vehicles was not cleaned properly for you. We're happy you found Irvin to be so supportive during your experience here at EchoPark Automotive Charlotte. Thank you so much again for your feedback! We hope you have a great day!
Jun 14, 2019
Great experience. Bought a car!!!
Jun 20, 2019
Response from current dealership:
Sheryl, we are glad we could help! We are always more than happy to assist you if anything else comes up. Take care!
Jun 13, 2019
Drove 40 minutes to test drive a car. I was able to look at the vehicle but never offered to test drive it.
Jun 20, 2019
Response from current dealership:
Meredith, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 201-5632 to discuss this further.
Haven’t made it to actual dealer yet but the person who contacted me who’s name escapes me right now was extremely helpful.
Jun 15, 2019
Response from current dealership:
We're happy you found our staff to be so supportive during your experience here at EchoPark Automotive Charlotte. We hope to see you soon!
Jun 7, 2019
Frank R. made the transaction very smooth. I love the HR-V I purchased. My thanks to
everyone at EchoPark Charlotte---obviously you've done these transactions a few times
before---everyone was helpful.
Jun 15, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Jun 6, 2019
These guys were awesome! So very helpful. The experience was very relaxed and low pressure. I’d recommend them to anyone who is car shopping.
Jun 15, 2019
Response from current dealership:
Hillary, we are very happy we could provide you with a positive experience! Thanks again for the recommendation, and have an amazing day!
Jun 4, 2019
They don't accept outside financing, so you are stuck with their sub prime financing, or paying cash. They didn't mention this, until i got to the dealership and after i called and talked to then about financing.
Jun 15, 2019
Response from current dealership:
Hi John, we regret to hear that you are displeased with your recent experience with us. In order to pass more savings on to our guests, we work with a network of top-tier lenders (like Ally, Capital One, Wells Fargo and others) and work to get the best financing rate possible. Our guests are free to finance with whichever lending institution they choose, but must bring a cashier's check for banks outside our network. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 201-5632 to discuss this further.
People do not pressure you whatsoever as they are not paid a commission. Positive is that the car prices are pretty low by the negative is that they don’t budge on the price unless it has been sitting on the lot a while then they lower the price after so long. Many of the cars are dirty and what I call a quick clean. I looked at one car and the price was pretty good but the dash looked like someone took a screwdriver and just put over 20 dents in it and there is no way I would pay that much for a vehicle looking like that. Their doc fee is high as well
May 29, 2019
Response from current dealership:
Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution.
EchoPark Automotive Charlotte
(980) 201-5632
EchoPark Automotive Charlotte
(980) 201-5632
May 20, 2019
Timely follow up
May 29, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day! Thank you, and safe travel's in you're new car.
May 21, 2019
Response from current dealership:
Thanks for the feedback and we're so happy to hear you had a great experience! Enjoy your new Jeep!
May 21, 2019
Response from current dealership:
Thank you so much for the positive review! Have a fantastic day!
May 16, 2019
Worst car buying experience I've ever had! Here is a list of issues within 1 week of buying car. #1 rotors had to be replaced #2 steering problems.. was advised to take to BMW for diagnoses and service #3 front and rear bumper damage.. don't purchase when it's dark out #4 trunk doesn't work #5 car wasn't even detailed #6 they will add $3000 warranty to your loan and paperwork without even asking.
May 21, 2019
Response from current dealership:
Jessie - we're so sorry to hear that you have had issues with your car since purchasing. Our GM has reached out to you and we hope to turn this experience around as soon as possible.
May 15, 2019
Very professional
May 21, 2019
Response from current dealership:
Thomas - we're happy to hear you had a great experience at EchoPark in Charlotte. Thanks for the great rating and feedback and have a wonderful day!
We didn’t strike a deal but I was impressed with the concept of car buying/selling they employ. Large inventory on newer, low mileage cars coming off lease and no haggle priced to sell.
May 21, 2019
Response from current dealership:
Thank you so much for the great rating and feedback! We really appreciate it. Hopefully we'll be able to work with you in the future!
May 9, 2019
Response from current dealership:
We appreciate the high rating! Thanks so much and have a happy day!
May 2, 2019
Kristine or Kristy, cannot remember her name contacted me directly and was very kind and helpful!!
May 9, 2019
Response from current dealership:
Jennifer - Thank you so much for the great rating and feedback! Happy motoring!
Apr 28, 2019
bought the car
May 3, 2019
Response from current dealership:
Jackie, thanks for taking the time to leave a review.
Apr 29, 2019
Response from current dealership:
Thanks for the feedback! Have a great day!
Apr 29, 2019
Response from current dealership:
Thank you for the kind words and great rating! Have a fantastic day!
Apr 20, 2019
great experience. Mo was on the ball.
Good salesman
Apr 29, 2019
Response from current dealership:
Gary - We appreciate the time you took out of your day to provide this excellent feedback! Thanks again and happy motoring!
Apr 22, 2019
Response from current dealership:
Thanks so much for the great rating and feedback! Have a wonderful day!
Apr 6, 2019
They have a lot of cars on the lot and the prices are good they will help you if you even have
shakey credit. I had a good experience with them would recommend them.
Apr 15, 2019
Response from current dealership:
Linda - thank you for sharing about your positive experience at EchoPark! Have a wonderful day!
Mar 31, 2019
They reached out to me and were very kind, however I decided to not buy a vehicle from here.
Apr 10, 2019
Response from current dealership:
Brittany - We hope to be of service to you in the future.
Best wishes,
EchoPark Automotive Charlotte
Best wishes,
EchoPark Automotive Charlotte
Mar 31, 2019
Excellent! Irving and his team were very welcoming and helpful with everything. Thanks!
Apr 10, 2019
Response from current dealership:
Tenille - thank you for your kind words about Irving and our team! Have a wonderful day!
I am speaking with Jim and he has been very accommodating. I have to work out in a few details with my car. But the price on the Legacy that I am looking at is 4 better than any other shop that I've been too. Thank you as we could be having a deal in the next 2 or 3 days.
Apr 10, 2019
Response from current dealership:
We appreciate the time you took out of your day to provide this excellent feedback! Glad to hear things are going along well and we look forward to sending you off in your new Legacy! Have a great day!
Mar 25, 2019
Answered my questions very well. Since they are almost 100 miles away, have only dealt with
them by phone and e- mail so far.
Apr 3, 2019
Response from current dealership:
Lester - Thanks so much for the great rating and feedback. We look forward to meeting you in person! Have a wonderful day!
I had the BEST
experience with this
dealership! Irvin was
very personable and
patient, as I had my
8-month old
daughter with me.
The team leader
was also very
personable and was
instrumental in me
walking out with the
keys to the vehicle I
wanted. Irvin even
drove my old car
home, ONE AND A
HALF HOURS
AWAY, because he
didn’t want to
inconvenience me. I
offered an
honorarium for this
service and he and
the gentleman
accompanying him
declined. I can’t say
enough about this
experience and
would definitely see
them in the future.
Apr 3, 2019
Response from current dealership:
We are so sorry to hear that your recent experience was not what should be expected at EchoPark. We'd like to be able to use this as a teaching moment with our team. Would you be willing to call our Guest Loyalty Specialist, Shelby, directly at 980.985.2000 to fill us in on some more details? Thanks so much for the feedback and we look forward to hearing from you.
Mar 24, 2019
Great experience with EchoPark. Mr. Kirkpatrick, Brandon and Dwight were very easy to work with. I highly recommend EchoPark to any one looking to purchase a vehicle.
Apr 3, 2019
Response from current dealership:
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Vehicle was clean. Listing accuracy was good. Customer service and communication not good. Once I had reached dealership and was ready to do the deal than they told they do not take outside lender. It would be great if they inform this upfront to the customer.
Apr 3, 2019
Response from current dealership:
Alok - we are sorry to hear that you did not have a good experience with our communication. You should have been told upfront that we require a cashier's check with certain outside lenders. Thanks for bringing this to our attention and again, our apologies!
I like the way EchoPark handles car sales and the friendly staff seem
to be exceptional. However, I was quite disappointed in the cars my
daughter and I looked at. Looked at 3 different cars and found
issues with all of them. Issues like leaking moonroof, noisy engine,
loose bumper, excessive scratches and dings. EchoPark claims that
their cars go through a 190 point inspection to ensure that the cars
are ready for the customers, but I’m not sure if this is accurate.
Mar 20, 2019
Response from current dealership:
Michael - we regret to hear that our vehicles were disappointing. We will address this right away with our team. If there are any other concerns we can address, please don't hesitate to contact our Guest Loyalty Specialist, Shelby, directly at 980.985.2000. Thank you.
Mar 2, 2019
Great experience, very helpful and friendly
Mar 20, 2019
Response from current dealership:
Noreen, we really appreciate your positive review! Have a wonderful day!
Their low prices are a scam...bait and switch..I contacted them because of the great price on this car..to be informed they would not accept my credit union as payee...so I asked what kind of APRs their lenders offered ... email reply "we've seen 2%" I let them pull my credit.. they offered 6.49% I got 3.9% from my CU on a car listed 1k more saving me thousands of dollars over 5 years even paying a higher initial price... it's a scam.. I bet if you follow the money echo park is connected to the lenders they use.. they are a total ripoff and utterly unscrupulous...
Mar 1, 2020
Response from current dealership:
Don, we hate to hear that you left us with a bad feeling. Our low prices aren't a scam, they are reflective of a specific way we do business so we can offer awesome prices. We do have lenders we work with, but that includes almost every major lending institution as well as multiple credit unions. The only affiliation we have with our lenders is a standard lender-dealer model. We always do our best to find you the best rate available. Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would l
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Feb 15, 2019
Told me I had to bring more money down. Cool. But when I told him I had 3 or her deals working they started asking a lot of questions and basically said in was lying . I'm buying my car tomorrow and I'm gonna drive on there lot and show them. Rude people
May 3, 2019
Response from current dealership:
If you are willing to give us another chance, please contact us at (980) 985-2000 so we can understand your situation better in order to try and turn your experience around.
Thank you,
EchoPark Automotive Charlotte
Thank you,
EchoPark Automotive Charlotte
May 3, 2019
Response from current dealership:
Hi Jonathan, we are very happy to have provided you with such a positive experience!
Jan 30, 2019
responsive.
Feb 5, 2019
Response from current dealership:
Thank you for all the stars, Pamela! Have a great one!
I called and asked for a salesperson four times in my initial conversation and he would not transfer me. Then after hanging up on him because I couldn't get a salesperson I was called multiple times by some business customer help department. I had to be ugly to get them to not call me again! It's a shame we were very interested in their vehicle, that they still have but I wouldn't purchase from this dealer if they were the last dealer around! No way to treat customers!!! This is exactly how car dealers got such a bad reputation.....guess it will never change
Feb 5, 2019
Response from current dealership:
We are so sorry to hear that your experience was poor. This sounds very out of line with the care we wish to show all our guests. We will deal with this internally to address. Again, our sincere apologies.
Jan 22, 2019
Ecopark responded and they have a wide selection of cars, SUVs, Van's etc. BUT they only do on house banking and was only wanting to deal with my personal bank who I had been approve through.
Feb 2, 2019
Response from current dealership:
Thank you for letting us know about your recent visit to EchoPark Charlotte. To clarify, our guests can finance with the lender of their choice, but for lenders outside our network we have to have a Cashier's Check from the lending institution. This allows us to save money and pass the savings on to our guests with great pricing. We are sorry that this didn't work, but hope we can earn your business in the future. Thank you!
Love the no haggle pricing as well their sales staff, aka “guides”. refreshing to experience and no pressure. knew what i wanted, made an appointment and got great service from Justin Gross. He was very knowledgeable and extremely helpful in all areas. LOVE my new car.
Jan 23, 2019
Response from current dealership:
Sadie - we really love hearing about experiences like yours and are so happy that Justin took great care of you. Safe and happy travels in your new car!
Jan 14, 2019
Dealer was responsive to our inquiry. They were friendly and accommodating.
Jan 15, 2019
Response from current dealership:
Thanks so much for the great rating and feedback! Happy motoring!
Jan 7, 2019
car sold before we could get there. Megan was a trooper to find us another car but was unable to find what
we wanted within our budget . Thanks Megan !
Jan 15, 2019
Response from current dealership:
Eddie - We're sorry to hear that you didn't get the car you were looking for, but glad that Megan was helpful! Have a great day!
Jan 7, 2019
The dealer contacted me within 2 minutes. They had the car I found on CarGurus and it was as described.
While the loan approval and paperwork took an extremely long time, everything else went well.
Jan 9, 2019
Response from current dealership:
Robb - thanks so much for taking the time to provide your feedback. We're sorry to hear there was some delay/waiting involved but happy that your overall experience was a good one. Thanks again and have a great day!
Jan 5, 2019
It was great
Jan 9, 2019
Response from current dealership:
Thank you, Gina! Happy motoring!
Great business concept. They have outstanding prices on great cars with low mileage. No tricks, I love my G
Jan 9, 2019
Response from current dealership:
James - We really appreciate the feedback and rating! Have a wonderful day and enjoy your new car!
Jan 9, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Happy motoring!
Jan 9, 2019
Response from current dealership:
Thank you for the great rating and review! Enjoy your new car!
Excellent, no pressure sale. No haggling. No passing customers from one salesperson to another! It appears EchoPark deals only with slightly used cars (around 35,000 miles or less). Most are single owner, fleet leased. All pass NC inspection. All have a clean Carfax--which they print and give to you. NOTE: their cars are sold "as is", so any missing keys, floormats, grommets, etc. are not their concern -- this keeps the overall price of the car down. They were very upfront about all costs, including extended warranty coverage. No surprises. The only niggle was the $500 document and titling fee, which is $200 more than some other discount places. But otherwise the cars are nicely priced, so if they have a car you like for $200 less than anywhere else, this is the place to go. Brandon was excellent, and knew his cars. Oh, and the coffee is great! Like buying a car at the Apple Store.
Jan 9, 2019
Response from current dealership:
Thank you for the wonderful feedback! Enjoy your new car and have a great day!
Dec 19, 2018
Very helpful!
Dec 20, 2018
Response from current dealership:
Thank you! Have a great day!
For knowing the car I wanted and had outright cash it took 3 hours! Mike the Manager was awesome! I would've given 5 stars if I were to rate him
Dec 20, 2018
Response from current dealership:
We are sorry to hear that the time to purchase your vehicle didn't meet expectations. We'll speak to Mike to see what we could have done differently here so that you were in and out faster. Thanks so much for your valuable feedback. Have a wonderful day!
Dec 16, 2018
Disappointed that the cars battery had to be charged and the snow on the car was not cleared fully from the windshield. I just felt if you had an idea of the car I was coming in to view it should have been prepared.
Dec 17, 2018
Response from current dealership:
Tee - We are sorry to hear that we did not honor our commitment to have the car ready for you when you arrived at the store. That is something we should provide for every guest. We'd like to hear more about how this was handled. Could you please call Shelby, our Guest Experience Specialist, directly at 980.985.2000? Thank you for the chance to turn your experience around.
I had an good experience , but buyers please be informed that if you getting the vehicle financed , you have to get it done by the one of the Lender EcoPark is having relation with.
Dec 27, 2018
Response from current dealership:
Hello and thank you for your feedback. While we don't accept bank drafts for outside financing, we do accept a Cashier's Check from the preferred lending institution of our guests. This process allows us to save money - and we pass the savings along to you. We are happy you had a good experience and wish you safe and happy travels in your new car!
Dec 8, 2018
This new model for car sales is amazing! Friendly staff, quick service and laid back atmosphere...made this purchase a piece of cake!
Dec 17, 2018
Response from current dealership:
Thanks so much, Scottie, for the kind words and great rating! We appreciate you letting us know about your experience and are so pleased to hear you enjoyed it! Have a great day!
Dec 6, 2018
Good communication
Dec 17, 2018
Response from current dealership:
Thanks, Matthew! Have a great day!
Nov 29, 2018
It was a great buying experience. I really like how the sales people worked as a team and how fast the process was. I also found the doc fees much more reasonable than most dealers (under 300 compared with 600ish at others). And i wasn’t pressured at all. Very happy with my buying decision.
Dec 17, 2018
Response from current dealership:
Scott - Thanks so much for the great feedback! We appreciate you letting us know how we did and are glad to hear you're happy with your experience! Have a wonderful day!
May 3, 2019
Response from current dealership:
Cgparade, we're glad to hear you enjoyed your visit.
Nov 26, 2018
Very good
May 3, 2019
Response from current dealership:
Helen, thank you so much for the positive review!
Drove 4 hours to see a vehicle that was priced "under the market value" and they didnt have the common courtesy of cleaning it out. It was in awful condition, dirty, and smelled a little funky. The staff was very nice and understanding but as the saying goes " there is no such thing as the right price for the wrong vehicle" this was absolutely the wrong vehicle.
Mar 1, 2020
Response from current dealership:
We are very sorry to hear that one of our vehicles made it to the park without being properly cleaned. We always stand by our cars and take ownership for issues like these that don't meet our standards. With any used cars, there will likely be some imperfections, but they should be cleaned prior to hitting the park. We apologize for this issue and would love to hear from you. If you are willing, please reach out to us at (980) 201-5632 to discuss this further.
Nov 11, 2018
Workes out well/ we enjoyed our experience
Great experience and wonderful staff. Quick responses to calls and emails, kept me informed throughout the entire process and made the process enjoyable. I spoke with some other customers and we agreed it was a pleasant environment and attentive staff. Could not ask for much more. I would recommend Echo Park to anyone looking for a car.
Nov 8, 2018
Response from current dealership:
Hey! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Nov 5, 2018
Great looking cars and trucks. Clean low mileage
and good Carmax reports. Prices seemed to be
very competitive.
Nov 3, 2018
My overall experience was outstanding! Although I didn’t purchase this vehicle I will continue looking at this state of art dealership and outstanding professional salesman. I didn’t feel pressured by the salesman. He wasn’t “pushy” and “overbearing” for my business.
Nov 8, 2018
Response from current dealership:
We appreciate the time you took out of your day to provide this excellent feedback! We hope to see you soon!
Had an appointment to test drive a car and it sold before I got there. Was not notified in advance.
May 3, 2019
Response from current dealership:
Guruxw6g1, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (980) 985-2000 to discuss this further.
Oct 26, 2018
Not sure the company is actually in business of selling vehicles over gap insurance and extended
warranties. Truck price was okay. They were unwilling to negotiate. My loan was approved, they
automatically included in the financing the gap insurance and the extended warranty, which I only
inquired about. The online financing calculator showed a monthly payment I was willing to work with.
The actual monthly payment was $125 more. They wanted me to take out cash advances on my
credit cards, a much higher interest rate, to come up with more down payment. The only
compromise was lowering the 9.9% interest rate, which really wasn't them but the bank. My
excellent credit score should have earned me around 4% interest rate where they were asking
double. I don't know if they get kickbacks for the higher rate. I left the store not coming to terms on
the payment and later emailed two associates to see what the payment would be without the
warranty and gap. I have yet to be contacted. Bad experi
Jun 20, 2019
Response from current dealership:
Here at EchoPark Automotive Charlotte, we strive for excellence, and are disappointed to hear that you received anything less. We would like the opportunity to make this up to you. Please contact our Guest Loyalty Specialist Shelby at (980) 201-5632 so we can make your experience a positive one.
Excellent services the staff were very pleasant to be around although i wasn't able to purchase a vehicle from them yet i would highly recommend them.
May 7, 2019
Response from current dealership:
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!