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EchoPark Automotive - Centennial
About Us
Buying your next car and selling your current one is simple at EchoPark® Automotive. Start by searching our wide selection of 1-4 year-old vehicles online. We’ll get you the best price (up to $3,000 less than the competition!), fees and financing terms in writing before you even come into one of our stores for a test drive. Our cars undergo an extensive multi-point inspection and reconditioning process backed by our own 30-day/1,000 mile warranty. We got rid of the haggling and replaced it with a hassle-free experience, so shop for your next car at EchoPark today.
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Today 9:00 AM - 9:00 PM (Open now)
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10401 E Araphoe
Englewood, CO 80111
Our Amenities
- Coffee
- Internet Access
- Comfortable Waiting Area
- Children's Play Area
- Charging Stations
Media
Service Info
Service Hours
Dealer Reviews
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Apr 2, 2024
Lee was awesome. They have a different system but they were very professional and responsive.
Apr 4, 2024
Response from current dealership:
Thank you! We love playing matchmaker – so glad we could help you find your dream car.
Mar 21, 2024
They sold the vehicle I was interested in checking out the day before I got to see it and didn’t even notify me. I then noticed that during appraisal of my vehicle the appraiser took my vehicle for a drive when none of the appraisers were “test driving” any of the vehicles they were appraising. I was then given an appraisal that stated my vehicle was blue when my vehicle is clearly a dark smoke grey with red stripes. The appraiser was not customer savvy and was very rude. He basically called me a liar during our interaction and seemed as though he was offended that I noticed he had gotten the color of my car wrong on the appraisal. This led me to think, what other information was incorrect on their appraisal for my vehicle. He also showed me the supposed car fax for my vehicle which was definitely wrong due to the simple fact that the car fax said I was the third owner of my vehicle when I am most definitely the second owner. I do not recommend this dealer whatsoever.
Mar 24, 2024
Response from current dealership:
Hi, Landry, thank you for taking the time to tell us about your experience. Reviews like this help us improve. What can we do to make this right? Contact us and let us know. 720-627-6386 or email us at glc.centennial@echopark.com
Good deal.. Very attentive and friendly staff. We purchased the vehicle. Only drawback was there was only 1 key...and we weren't told until after we bought it. Now we're trying to find someone that can make another and have an extra expense.
Other than that very pleased.
Mar 16, 2024
Response from current dealership:
Thank you for the review! Get out there and enjoy your car! So glad we could make you happy.
Oct 23, 2023
Extremely happy with the process and my new vehicle. This is the dealership of the 21st Century. I can see why they are the number one used car dealer in Colorado. Thanks Koltan
Oct 25, 2023
Response from current dealership:
Thank you! So glad you found ‘The One’ at EchoPark. We appreciate you telling our future guests about your great experience with us! Thank you for the kind words. Happiness is what we do, so thank you! And if there’s anything else we can do, let us know.
Jul 19, 2023
Great. Perfect communication.
Jul 24, 2023
Response from current dealership:
Thank you! We love playing matchmaker – so glad we could help you find your dream car.
Jun 3, 2023
We worked with Nida at Echo Park & she was very
helpful, professional & delightful to work with. Made
our car buying experience easy, we give her 10 Stars!
Because of our excellent dealings with a great Rep,
Nida, we would recommend Echo Park to friends!
Jun 12, 2023
Response from current dealership:
Hi, Pam we’re 100% devoted to making you happy, and we’re so happy to read such a great review about EchoPark Automotive Denver (Centennial). Thank you!
Dec 19, 2022
Our salesman Connor was kind he understood what we wanted or didn't want and made the process pretty smooth.
Dec 21, 2022
Response from current dealership:
Looks like we made the nice list – best gift ever! And you did too, for taking the time to leave your feedback. Thank you so much. Wishing you and your car all the happiness this holiday season. Signed, your friends at EchoPark.
Made an appt for a car drove an hour to get there and was told to wait as another person had come in to test drive it. Waited 30 min to be told other person was buying car. Wasted three hours of my time so sales person could stack his deck! Will not be going back to Echo Park.
Oct 11, 2022
Response from current dealership:
Providing a happy experience is what we strive to do, and we didn’t deliver for you. What can we do to make this right? Contact us and let us know. Our phone number is 720-627-6386.
Jun 20, 2022
They were friendly and explained everything well. Helpfull
Jun 23, 2022
Response from current dealership:
Alan, we are glad we could help! Thanks again for taking the time to leave us this information about your recent visit. Take care!
I have bought 3 vehicles from EchoPark now and I love the quality and service that they offer. It’s pretty hard to find a better vehicle for the price then at this place.
May 5, 2022
Response from current dealership:
Adam, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Denver (Centennial)! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Show older dealer reviews 150
If your looking for a good used car with low miles this is definitely the dealership for you. I love my Chrysler 300 Limited AWD.
Sep 14, 2021
Response from current dealership:
Hi Andrew! We're so happy we were able to help you out! If you have any further questions, please don't hesitate to reach out!
Sep 7, 2021
Response from current dealership:
Courtney, thank you for your kind review; we are happy to pass along your comments to the team here at EchoPark Automotive Denver (Centennial)! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Denver (Centennial)
Best wishes,
EchoPark Automotive Denver (Centennial)
We had a great experience with Echopark, Centennial location. Our
salesman answered all questions and helped us find a great vehicle!
We would defiantly buy from here again!
Sep 3, 2021
Response from current dealership:
Margaret, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Had a great experience with Jerrick! Smooth and straight forward. I like the model with newer used cars at great prices. Would definitely use them again!
Aug 7, 2021
Response from current dealership:
Antoinette, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know!
Jul 30, 2022
Response from current dealership:
Misty, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!
Jul 4, 2021
The experience was pleasant and informative.
Jul 30, 2022
Response from current dealership:
Greg, we are so pleased you enjoyed your visit to EchoPark Automotive Denver (Centennial)! We do hope we can be of assistance in the future. Take care!
Jun 17, 2021
Echo park does not allow for contactless purchasing. We planned on purchasing a new car when my husband was in Denver for a work trip.
We had very few options for cars in our area and knew that Echo park had a lot of inventory. Since this was a work trip, I would be staying
home. We called around to several dealers to see how we could make this happen. Several of the dealerships were very willing to work with
us on this but Echo Park would not allow for remote signatures on the paperwork. To get the best financing we wanted both of us to be on the
paperwork. We Purchase a vehicle from another dealer today who FedExed the paperwork so that I could be on the financing. I am sure
that there are not many people who need contactless service very often but the lack of customer service when we called also turned us away
from considering purchasing a vehicle from this dealer. We called many dealerships and the service at Echo park was by far the worst!
Jul 30, 2022
Response from current dealership:
Tanya, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.
Jun 8, 2021
Considering this was my first car buying experience, it was less stressful and went smoother than I had anticipated. Wade was great!
Jul 30, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Apr 4, 2021
These people are great, amazing service and the best rates, this is the place to shop of your looking at reliable near to new cars with great and unbeatable deals.
Jul 30, 2022
Response from current dealership:
Mark- thank you for the kind words! We are glad that we were able to get you a great vehicle for a great price! Happy motoring!
Poor customer service. Reserved a test drive only to have my time given to someone else. Drove an hour round trip and waited at the dealer for 30 min to be told the car was gone. Sales person was rude and unapologetic.
Jul 30, 2022
Response from current dealership:
We would like to have a better understanding about your experience. Please reach out to us at (720) 253-0460 at your earliest convenience and we will do our best to resolve this with you.
Jul 30, 2022
Response from current dealership:
Hi Keith, we are very happy to have provided you with such a positive experience! We hope to see you soon!
Mar 11, 2021
We had good dealing with them. The air conditioning didn't work but we did receive a written repair on the vehicle so we will see.
Jul 30, 2022
Response from current dealership:
Hello Larry, we appreciate you taking the time to leave us this feedback. Please let us know if we could be of assistance, and have a great weekend!
Feb 9, 2021
Would give them a negative star if possible. Felt a lil profiled. Gave me a low offer on my trade in. Didn’t try to help with pretty much anything. Every other customer had more than one person helping them was left alone for like 5 minutes while I was left alone at the least for 30 minutes.
Jul 30, 2022
Response from current dealership:
Hi Tobey, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. Thank you for leaving feedback. Please reach out to us at (720) 253-0460 so we may identify ways to improve your experience.
I never went to this dealership but they responded quickly to my email request for information.
Jul 30, 2022
Response from current dealership:
Thanks Dave hopefully we will be able to work with you soon! Please feel free to reach out with any questions!
Jan 30, 2021
They didn’t keep their appointment. After waiting 45 minutes, I left and purchased a vehicle from another dealer.
Jul 30, 2022
Response from current dealership:
We would like to have a better understanding about your experience. Please reach out to us at (720) 253-0460 at your earliest convenience and we will do our best to resolve this with you.
Jan 1, 2021
Ran hard credit multiple timed when I specifically requested not to run just yet
Jul 30, 2022
Response from current dealership:
We appreciate you bringing this experience to our attention. If you are willing, please contact us at (720) 253-0460 so we can work towards a resolution. We look forward to hearing from you.
Dec 21, 2020
Easy to work with and explained steps well.
I was contacted by a wonderful young lady from Echo Park but to my dismay I was in the middle of a day full of Zoom meetings and was unable to chat. Echo Park has made every effort to reach out to me and I hope to respond today. They are very willing to help in any way! My bad on this one.
Jul 30, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Hands down the best car buying experience to date. My husband and I did some online shopping for our new vehicle on CarGurus and found EchoPark. We contacted the dealer through the
website and got a prompt response. We set up an appointment and drove to the location. We live an hour and a half from the dealership but it was well worth the journey. The staff was
knowledgeable, friendly, and accommodating. We were treated with the up most respect and they had a great set up for our current pandemic. We purchased the vehicle we had chosen and the
process was seamless and the service was top notch. I highly recommend them for your next vehicle purchase.
Jul 30, 2022
Response from current dealership:
Thank you again for taking the time to let us know how we did. We appreciate you coming all the way to us for your vehicle, and if there is anything we can do please feel free to reach out to us. Have a great day!
Jul 30, 2022
Response from current dealership:
Eileen, your satisfaction is our top priority. Thank you so much for the review, and if you need anything at all please let us know! Have a great day!
Oct 8, 2020
Good sales person, wished the car had at least enough gas to take me to the nearest gas station when driving it out of the lot after purchase. I have no clue how to manage any settings in my new vehicle as this was not discussed with me, and now it is telling me that I need to service it.. what does that mean, an oil change?
Oct 4, 2020
For a first time car buyer it was a good experience, until we signed the paperwork. I found a much lower interest rate for financing on my own and was pressured into the warranty.
Got a quick response, but when I showed up I was told to wait 15-20 mins. After 40 mins I checked backin, and was told to wait a little longer.
Sales rep texted me 50 mins after my arrival, but I had already left. Not very good at communicating, regardless of how busy they were.
Sep 28, 2020
Response from current dealership:
Dustin- sorry for the lack of communication. Although we are hiring new guides, we can still have a wait time. We would love a second chance or the time to communicate with you. Please reach out to our Guest Loyalty Center at 720.627.6386.
Sep 28, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great weekend!
Sep 4, 2020
Made a appt to see 2 jeeps. When i got there found out one was sold and the other transferred to Thornton. Later to find out it wasn't transferred.
Brought my banks preapproval for loan. Was told by their salesperson that the interest rate i received was too low and without running a credit check i would be at least 2 points higher and if i to leave
I guess they make more money on finance than selling cars
Sep 10, 2020
Response from current dealership:
Gary- we are so sorry to hear about your recent experience. We would love to talk to you more about it, and see what EchoPark can do to help. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you.
Our Salesperson, Nida was fantastic. Extremely helpful, knowledgeable, and professional. She did not try to pressure us into buying the car, her relaxed manner helped us feel better about the buying experience.
Sep 4, 2020
Response from current dealership:
Larry- thank you for the great review and rating! We hope you have a fantastic day!
I have gotten my last two cars from here and the best dealer in my opinion, they work with you and give you confidence about your purchase!
Sep 4, 2020
Response from current dealership:
Iliana- thank you for continuing to come back to EchoPark! We hope you have a fantastic day!
Aug 25, 2020
Fantastic service and go above and beyond to make it a great experience.
Aug 16, 2020
Dealership was very easy to work with and they don't pressure you into buying a vehicle
Aug 17, 2020
Response from current dealership:
Kevin- thanks for the great rating and review! Happy motoring!
Purchase was great. Salesman was very helpful. The reason for 3 stars is the vehicle was dirty when I picked it up. It looked as though they had attempted to clean it but they were in a rush. I expected more considering they had a couple hours to clean it while I finished my day at work.
Jul 24, 2020
Response from current dealership:
Brenden- we are happy to see that your Experience Guide was helpful! However, we are disappointed about the cleanliness of your car. We would love the chance to make it up to you. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you!
Jun 15, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
May 11, 2020
Someone was contact right away. Answered any questions that I had regarding the vehicle.
Jun 15, 2020
Response from current dealership:
We appreciate your positive review about your recent experience with us!
I contacted this dealer in regard to a vehicle that interested me. They informed me they focus primarily on in house financing and use very few outside financial agencies. As I use my credit union to buy all of my vehicles (best rates), I was dissapointed to learn this. Their rate is a good 2-2.5 points higher than my CU. In addition, they will not adjust the vehicle price at all in order to make up for their less competitive rate. "Our prices are locked and cannot be negotiated". No thanks. In short, you're paying a higher vehicle price as well as a much higher finance rate.
May 27, 2020
Response from current dealership:
Eli- We are bummed to hear about your experience with financing. It is true, we don't haggle our prices as they are listed below KBB value with competitive pricing. Our in house financing plays a huge part in the pricing for our vehicles to keep them as low as possible. If you would like to know more please visit our EchoPark website with a video that explains our process, or give our Guest Loyalty Center at call at 720.627.6386. We hope you have a great day. Thank you.
Jun 15, 2020
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
May 21, 2020
Response from current dealership:
We sincerely thank you for the positive review, and look forward to seeing you again soon!
They did the best they could sales person did not
understand why I needed higher towing capacity she
was very nice and helpful just did not understand what
my need were.
May 27, 2020
Response from current dealership:
Mark- thank you for the letting us know that there are always things we can improve on. We will use this as a teaching moment that if we don't know an answer, that we can ask our team. Have a great day!
May 21, 2020
Response from current dealership:
Hi Sean, we are very happy to have provided you with such a positive experience!
May 21, 2020
Response from current dealership:
Sanjar, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Centennial
Best wishes,
EchoPark Automotive Centennial
Apr 12, 2020
I like the layout and preparation for potential buyers, the vehicles are in a convenient area to view and test drive. Making an appointment made it a bit easier to shop. The staff was easygoing and provided details on the vehicles. I will check back with this dealership for more vehicles..
Apr 14, 2020
Response from current dealership:
Anthony- we are thrilled that your experience with us was so positive! We can't wait to see you, until next time! Have a great day!
Bought the car from this dealer. It was a great car at a great price. The sales rep was super chill and very good to work with.
Jun 23, 2020
Response from current dealership:
Hi Todd, we are very happy to have provided you with such a positive experience!
I had a great experience thanks to Jason he went above and beyond and all the staff make you feel so welcomed
Mar 30, 2020
Response from current dealership:
Veronica- thank you for the great rating and review! We are so happy to hear that you felt so welcomed! Have a wonderful day!
Mar 26, 2020
Response from current dealership:
Eric- we are glad to hear EchoPark treated you very well! Happy motoring!
Mar 22, 2020
Very fast
Mar 25, 2020
Response from current dealership:
Tom- thank you for the awesome rating! Have a wonderful day!
I was surprised at how easy this process was. The staff was very
accommodating to me. They allowed me to hold the car for 48
hours,after we papered the deal based on my approved credit, until
I could provide the down payment I had promised. My sales agent
was very courteous and professional also.
The only negatives I saw was the lack in attention to detail once we
picked up the car. No one took the time to show my wife the
features and controls of the car. I did that myself before leaving the
lot. The vehicle had some stains on the seat and dash that were
overlooked and the owners manual was missing. ( I could have
used this when demoing the car to my wife.)
I still give them 5 stars as they are minor points and things that
should be considered for future improvement. I would still
recommend this dealership.
Mar 17, 2020
Response from current dealership:
TJ- thank you for the feedback! We definitely want to use your experience as a teaching moment. We would love to see what we can do to help with the stains. Please reach out to our Guest Loyalty Center at 720.627.6386. Thank you!
I had a pretty good experience. The person I dealt with was great also (I forgot his name ) What I DIDN'T like was, unless you went on a week day, you can not have your vehicle looked at by a mechanic, unless they are open on the weekend. I was told that Ecopark has too much vehicle turnover per weekend, that they really could not place a "hold" on the car.
Mar 17, 2020
Response from current dealership:
Troy, thank you for your review; we are happy to pass along your comments to the team here at EchoPark Automotive Centennial! We hope to be of service to you again in the future.
Best wishes,
EchoPark Automotive Centennial
Best wishes,
EchoPark Automotive Centennial
It was a very snowy day but sales person was very helpful. Was dissapointed to find out that car can only be financed there.
Mar 5, 2020
Response from current dealership:
Gloria, Thank you for taking the time to let us know about your experience during the snowy day that you came into our EchoPark Centennial location. We hope to see you soon!
Feb 15, 2020
Good dealership. Lots of cars to choose from. No high pressure to buy a car
Feb 24, 2020
Response from current dealership:
Thank you for this awesome review and rating! Have a wonderful day!
Feb 9, 2020
Very different experience, their entire model differs from typical car dealerships. Environment felt pressure free. My appointment to test drive the car was at noon, I was driving off with new car 2.5 hours later.
Feb 24, 2020
Response from current dealership:
Thank you for this great review! It is so awesome to hear that your experience with EchoPark was pressure free and quick! We hope you have a wonderful day!
Mar 1, 2020
Response from current dealership:
Hi Brian, we are very happy to have provided you with such a positive experience!
Great experience! I was super impressed with the selection of cars and they were all just like new. From start to finish they were great to work with. No more of the days of high pressure sales. The store was super modern and the sales guy and I did all of the sales details on an iPad. Never had to go to the finance dept because everything was handled directly with the sales guy. This store will be my first stop for any future car buying needs
Jan 13, 2020
Response from current dealership:
Jay- We are glad that you were super impressed with out vehicle selection. We range from small sedans to some pretty hefty trucks! EchoPark is changing the way dealerships should work by having guests work with just one guide and no back and forth to finance! We hope to see you the next time! Have a great day!
Jan 1, 2020
Great experience. The call center and dealership was very nice and not pushy. I had very little wait time at the dealership. The whole staff was knowledgable and helpful.
Jan 7, 2020
Response from current dealership:
Angela- We are so happy to hear that your experience was so great! Have a wonderful day!
Dec 27, 2019
Trading in my 2010 Grand Cherokee, I bought a 2016
Grand Cherokee at this location on December 16,
2019. It was the vehicle I wanted (except the driver
power seat it lacks and one I wanted so bad). My
overall experience leaves a lot to be desired.
I don’t know much about vehicles, and the salesperson
was being pushy, unfriendly, and was unhelpful with
information, either out of ignorance or just a sale tactic.
That’s one of reasons I couldn’t catch the manual
driver seat — instead of power seat — in the vehicle I
was purchasing.
Also, after already applying for Navy Federal car loan, I
was rushed into accepting and signing their financing
option from Bank of America only for Navy Federal to
approve my loan application a few hours later with a
far better APR — but it was too late.
I won’t recommend this place for anyone who values a
good customer experience.
They offer free car washes with the purchase of most vehicles, That can save you thousands over time.
Dec 31, 2019
Response from current dealership:
Thank you for your rating! Have a wonderful day!
Bart was very helpful. Hee spent plenty time with us and answered all our needs. Unfortunately you didn't have the Jeep that we wanted.
Dec 31, 2019
Response from current dealership:
Bob- We are so happy that Bart answered your questions. Keep an eye out for Jeeps on our website! It is updated with a new variety of cars! I hope we see you soon!
Nov 29, 2019
It’s complicated. I did not get the Subaru as it was being sold when I arrived. I tested a Ford Escape and liked it. Returned the next day to purchase. Their hard sales tactics On warranty packages are a bit much for me. Then they told me my credit rating was much lower than it actually was ( saw it in writing afterwards) so it was difficult getting to a manageable %. now my check engine light is in but they said they will fix it. Heading there today.
Dec 4, 2019
Response from current dealership:
Janine- we are very sorry to hear about your experience with us. We also apologize for making you feel pressured to buy the warranty, that is never our goal, we just want you to be protected as much as possible! We would still love to hear more about your experience and amend our relationship with y ou! Please call our Guest Loyalty Center at 720.627.6386. Thank you and again we are so sorry!
Nov 29, 2019
They claimed they did not negotiate the price on the vehicle but I later learned that they do negotiate. They do have a nice selection of vehicles but you have to wait on the salesman to get everything ready before they sit down to talk about the vehicle
Dec 4, 2019
Response from current dealership:
Clay- we are sorry to hear about your wait. If you have more questions or concerns, don't hesitate to call our Guest Loyalty Center at 720.627.6386. EchoPark actually doesn't negotiate the vehicle price! Our vehicles are at or below Kelly Blue Book value and about 20-40% off new car dealers! That is how you get the new car feel without the new car price!
Nov 24, 2019
The whole experience was awesome. Glad to have a new-to-me car for the winter.
Nov 27, 2019
Response from current dealership:
Allyssa- thank you for the kind review! Enjoy your new car in this snowy winter!
Terrific dealership. I got the low mileage used car I was looking for at a great price! No
pressure, answered all my questions, and gave me a great trade-in on my car. Ashlee
Connors helped me and she was outstanding!
Nov 27, 2019
Response from current dealership:
Bruce- we are so happy to have helped you get the perfect car! Thank you for the review!
Great price, but the dealers don’t know much about the cars. Our dealer seemed inexperienced and was not quick to respond to questions.
Feb 24, 2020
Response from current dealership:
We are sorry you felt like we couldn't answer all your questions. Since we work with most makes and models, our guides know that if they can't immediately answer questions for you, that they know how to find them and relay that information to you! You can always reach out to our Guest Loyalty Center at 720.627.6386, to see if there is anything we can do to amend our relationship with you! Thank you.
Nov 6, 2019
All good. The car I hoped to look at was not available -- already purchased, but we had a good experience and gathered good information.
The only downside was the wait. But we understand it is busy on Saturday.
Nov 7, 2019
Response from current dealership:
Shay- We apologize for the wait, but we are happy your overall experience was good!
Nov 4, 2019
Response from current dealership:
Thank you for the great rating!! Have a wonderful day!
Nov 4, 2019
Response from current dealership:
Thanks for the great rating! If you have any more questions contact our Guest Loyalty Center at 720.627.6386. Thank you!
I really liked the way they handle it with a person who provides the initial response to internet inquiries. Every time I inquired about a car in
any of the EchoPark dealerships, I always heard back (immediately) from the same person, who was a pleasure to deal with. Very friendly,
responsive, and provided detailed answers. She would always ask if I wanted to set up an appointment to come in and look at the vehicle, but
respected my wishes when I told her I was just in the preliminary phases of seeing what's out there and wasn't ready for that yet.
Oct 25, 2019
Response from current dealership:
We really appreciate your insight. EchoPark guides are not pushy and very understanding! We hope that after you do some shopping around that you come back to EchoPark Centennial and find your perfect vehicle! Thank you for your very kind words and your awesome rating! Good luck, we hope to see you soon!
Matthew was SO friendly. I had been looking for a 4WD vehicle for the winter and I’d seen quite a few Patriots at various trim levels. The important thing was that I needed a non-CVT transmission, which EchoPark had! He made the whole experience happy, relaxed, and positive. Even his manager Jim was super funny despite it being the end of the night right before the weekend. I will look here first if I’m in the market again! Concise process and enjoyable folks! Thank you!
Oct 23, 2019
Response from current dealership:
We strive for 100% satisfaction, and it is great to see you had such a positive experience at EchoPark Automotive Centennial. We love hearing that even after a long day and right before the weekend, we can all joke around and make guests like you feel comfortable! Enjoy your new car!!
Oct 15, 2019
Response from current dealership:
Jondar-Thank you so much for your high rating! We hope you have a great day!
Oct 10, 2019
As an out of state purchaser, I can put your mind at ease. I took a leap of faith and flew down to purchase this car and drive it back and couldn't be happier with the vehicle as well as the people at Echo Park. The vehicle was better than expected and the experience was great. Their prices on the cars make if worth the trip.
Oct 15, 2019
Response from current dealership:
Jen- we're glad you had such a wonderful experience with us! We know that you have to have a lot of confidence in a company to make the trip and purchase from us. So we are so happy that it was pleasant and easy. Enjoy your new car, Jen. Safe travels!
Oct 4, 2019
Was contacted immediately and was set up with an appointment to come see the car. When I got there someone was ready immediately to
show me the car. They were very helpful and friendly.
Oct 17, 2019
Response from current dealership:
Kristen- we are very happy to have provided you with such a positive and quick experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Oct 1, 2019
The best in all
Oct 15, 2019
Response from current dealership:
Maria- We appreciate your positive review about your recent experience with us!
Horrible experience, worst customer service I've ever had. They had me drive 400 miles just to tell me that they sold the car they were holding for me and tried to upsell me a more expensive one. I can't imagine how they stay in business. Manager Scott actually text me that they sold my car instead of calling, like it was no big deal. I will be reporting to BBB and leaving a review on every site to warn others not to do business with them.
Sep 22, 2019
The experience went well. The only negative thing I would say is because you make your appointments through someone who is off site, my salesman didn’t know what car I was looking at and didn’t have time to look up the basic facts about the car. He had to look them up while I was there. He was very friendly though.
Dec 19, 2019
Response from current dealership:
Kelsey, thank you for sharing your positive experience! We will working on having better communication between are appointment schedulers and our locations. Thank you for your feedback and have an amazing day.
Sep 14, 2019
They were prompt
Sep 25, 2019
Response from current dealership:
Daniel, thank you so much for your high rating!
Sep 8, 2019
Easy, stress free experience! Would highly recommend!
Sep 25, 2019
Response from current dealership:
Hello Anissa, we appreciate you taking the time to leave us this feedback. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Bret Lee was so awesome. Bret went above and beyond for me. Just a wonderful experience all around. And the truck is great too.
Thanks!!!
Aug 22, 2019
Response from current dealership:
We are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!
Aug 10, 2019
Sales Representative, responded to my inquiry promptly. He was very professional, knowledgeable and extended his personal assistance to me in the future.
Aug 13, 2019
Response from current dealership:
William, thanks for taking the time to leave a review. If you have any further questions, please give us a call. We're always happy to help!
Aug 9, 2019
nice helpful people
Aug 11, 2019
Response from current dealership:
Tiffany, thank you for the high star rating!
Aug 9, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Thank you, and have a fantastic day!
Aug 7, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Aug 1, 2019
The whole team was super helpful. They had the car ready to view and even a few similar ones. No negotiating so I purchased the next day.
Aug 6, 2019
Response from current dealership:
Karen, we're happy to hear you had such a positive experience with our team! Karen, thanks for taking the time to leave a review.
Jul 18, 2019
Great price. Quick paperwork. It took longer to wash the car than anything. Who needs 50 minutes to wash one single car?
Jul 29, 2019
Response from current dealership:
Hi John, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit.
Jul 17, 2019
Quick response from dealer to set up an appointment. Great prices & selection of vehicles with a clean, inviting environment. A tremendous amount of pressure was applied to purchase a warranty which almost made me walk away from the deal.
Jul 29, 2019
Response from current dealership:
Hi Gene, we regret to hear that you are displeased with your recent experience with us. Please contact Chris at 720-943-2247
Simply put, they booked me an appointment to drive two hours to come and test drive the car that I planned to purchase, and when I made it there, they said they sold the car 5 hours prior and it left the lot 30 minutes ago... No call, No text, nothing! Just a waste of 4 hours there and back, a waste of V8 gas, and a cup of coffee offered for the waisted trip.
Literally the most unprofessional thing that I have ever experienced with a car dealership. I was told oops someone should have contacted you... You think! I would give 0 stars to this dealership if I could!
Don’t waste your time if your looking for a dealership that treats customers the right way!
Jul 29, 2019
Response from current dealership:
Hi Darron, we regret to hear that you are displeased with your recent experience with us. Please reach out to Chris at 720-943-2247 to discuss this issue in more detail.
Jul 10, 2019
My experience with echo park was excellent. I was treated fairly and honestly, and I am very happy with my car and with the dealet
Jul 29, 2019
Response from current dealership:
Edward, thank you for sharing your positive experience!
Jul 9, 2019
Bought the car. Very happy.
Jul 29, 2019
Response from current dealership:
Joan, we are glad we could help!
Bill was on top of things, in a faill be back air and comfortable atmosphere. I met him years ago will be back to see him again!
May 13, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
May 7, 2019
Response from current dealership:
Hey! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Apr 7, 2019
Nick was helpful & knowledgeable, not a pushy salesman.
Apr 29, 2019
Response from current dealership:
KJ - thanks so much for the rating and kind words about Nick! Happy motoring!
Apr 5, 2019
Quick response, good fillow up. Limited options for what we were looking for, price was non-negotiable, which limits used car comparison.
Apr 29, 2019
Response from current dealership:
Todd - thank you so much for the rating and feedback. We appreciate it and hope we can earn your business in the future.
Mar 30, 2019
Echo Park has very friendly staff. They are very helpful and make the car buying process easier!
Mar 21, 2019
I bought a Maxima instead. In and out in 1 hour! Aaron was fantastic as well as Scott. Couldn’t have made it more stress free and fast!!!
Mar 2, 2019
Excellent customer service. Our sales rep was knowledgeable and helpful, and not pushy in the least.
Jan 30, 2019
The experience at Echo Park was very professional at both locations. The staff was friendly and low pressure as they are not on commission. Prices are fair and there is no haggling. It went smoothly and fairly quickly for a car purchase. Armando Medina was a helpful salesperson
Jan 21, 2019
Good
Jan 20, 2019
Always willing to respond to questions!
Jan 15, 2019
Response from current dealership:
Thank you! Glad we could help!
Dec 27, 2018
Even if we hadn't purchased a car here (which we did) I'd go back there again! This was a new pressure, relaxed place to buy a car. There was no back and forth bickering because they already had the lowest price on the car that we could find anywhere. We knew what our car was worth as a trade, and they were spot-on. They let us drive as many cars as we were interested in without any concern for their time. And once we decided to purchase our car, it took about an hour from start to finish.
Dec 27, 2018
Response from current dealership:
Sharon - Thanks so much for taking time to leave this awesome review and feedback. We are so happy to hear that you had such a great experience and hope to work with you again when you need us! Have a wonderful day!
Had made an appointment for a test drive the following day. It happened to be in between long row of very long shifts, so I wanted to make sure the vehicle is still available, it’s also over an hour drive for me to get there. I called before I left to verify my appointment, and called once more asking questions about possibly putting the vehicle on hold instead, but understandably it cannot be done without putting 500 down. So I continued my journey to this dealership. When I arrived, the representative had no idea where the vehicle was that I was coming to test drive. And then he had found that it had been sold earlier in the day. This place seems to want to display them selves as modern and up-to-date, but I found it extremely rude that they did not take the time to call other people coming to see the same vehicle and inform them that the vehicle was not there. Pretty sure they have that capability. Never returning here.
Dec 27, 2018
Response from current dealership:
We are so sorry to hear that your experience ended in frustration and disappointment. Our vehicles do sell quickly because of the pricing so we generally do recommend the deposit. But it sounds like we broke down on our end. We'd like to talk to you to further investigate what we did wrong here that led to the unpleasant experience. Could you call our Experience Manager, Ryan Kane, at the store? Thank you.
Dec 14, 2018
It was all good, but not great... can it ever be?
Everyone was kind and professional.
Price on the care we bought was $1800 under book, though not the
20% they boast of... still, not bad!
Only two negatives. The best trade-in they would give me was
seemingly about 3-4K under book.
The worst part of the whole experience was having no forewarning
that they do not accept checks, or credit cards... only cash, cashier's
check, or debit card. That cost another hour or so to sign a second
contract for the down payment and pay it off with an overnighted
cashier's check the next business day. A HUGE HASSLE!
Dec 17, 2018
Response from current dealership:
WS - We appreciate the time you took out of your day to provide this feedback. It's true that we make some trade-offs in order to provide prices that are all under KBB Retail Value. This does include only taking certain payment forms. However, you should have been made aware of the payment methods - even if the Experience Guide just shared our website video with you. Our apologies and we will address this internally with our team so that we don't miss something like this again. We're so sorry for the resulting hassle. Should you have any further issues, please feel free to contact Jim Ro
More ...
Dec 13, 2018
Employees were knowledgeable
These guys and gals were fantastic. My sales guy was extremely knowledgeable on his works policies, paperwork, he was extremely kind and patient and so were his work colleagues. This dealership saves money on their cars by using unique marketing and business strategies and probably has some of the best prices on used cars. All cars are hail damage and salvage Title free. The car I bought was a 2017 Toyota Corolla LE. It’s a beautiful car and I’m extremely pleased with my decision to buy from this dealership. P.S. The sales guys are compensated hourly, not commission like the typical dealers, therefore there is no urgency to actually sell on their end which breeds an honest environment.
Dec 17, 2018
Response from current dealership:
We really appreciate the kind feedback and great rating! So glad to hear you had a wonderful experience and happy travels in your new Corolla!
Dec 3, 2018
Representative was nice helpful and followed up
Dec 17, 2018
Response from current dealership:
We appreciated the great rating and feedback, Jennifer. Have a wonderful day!
Dec 2, 2018
I appreciated the knowledge of Lee, and not feeling pressured.
Dec 17, 2018
Response from current dealership:
Thanks so much for the feedback, Jennifer! Have a great day!
Nov 22, 2018
Prompt on the email
Nov 15, 2018
When we got there Nick was not there and we got Renee. he was basically talking to us like a robot, just regurgitating what he is programmed to say and not talking to us like people. Very odd. Had to keep looking at his pad to answer our questions! Sop I was not comfortable with his knowledge of anything. then took us down a slippery hill to look at other cars. and kept saying how they save money for not paying for accommodating customers. so there is no transportation(golf cart to take us in a safer manner, terrible!
Nov 9, 2018
Quick and easy car buying experience. We liked the casual feel and did not feel pressured by the salesperson to buy the car or any of the products offered. He gave us a lot of information about the car and their products but we didn't feel like he was trying to sell us anything. We went with a specific car in mind, took it for a drive and had signed papers all within hour and a half
Oct 9, 2018
Helpful and understanding
Sep 29, 2018
EchoPark far exceeded all of my previous car buying experiences.
Aug 16, 2018
They were informative and professional, but they do not allow you to have
the vehicle you are considering checked out by your own mechanic. This
was a red flag and made me walk away.
Dealer advertises a low price upfront that way there is no hassle and stress free. The prices seem lower but actually end up being higher when you factor in the warranty costs. Other dealerships typically include a warranty in the their upfront price which makes Echoparks price higher than the rest making it more stressful. I feel like this is a bit sneaky.
Aug 7, 2018
Shaun guided us very well to find a car and was very professional
If they have the car that you are looking for... this is the place to purchase
Jun 30, 2018
Told the car available then came to dealer and
they said someone already reserved the car,
TWICE!!! Now the car still available online.
Wasting my time.
Jun 24, 2018
Appt was set, it was sold in the process, I had to reach out to cancel the appt and it didn’t seem like there was much communication amongst one another there. Not on the same page.
May 25, 2018
These are some of the rudest people I have ever met and they refused to work in any way with me on purchasing a car. Then when I asked to speak to a sales manager they just put me on hold for a minute said they weren’t available and hung up. I was blown away that they are still in business.
May 24, 2018
Quick response and friendly .
May 12, 2018
Mirza was very good
May 8, 2018
They reached out and set an appointment very quickly, but I did not buy
there.
May 3, 2018
EchoPark at Centennial personnel were great to work with. They were
very busy when we checked in (although we didn't have an appointment, I
had emailed them that I was coming in). When Patrick (who is a buyer I
believe for Echo Park), saw us waiting, he took it upon himself to show us
the vehicle we ultimately ended up buying. Mike (sorry, don't have his card
with me)was helpful -- even going so far as to hook me up online to renew
my expired driver's license!), as well as the finance personnel were all
friendly and efficient. We really liked their business concept and how they
work to make the car buying process as quick and pain free as possible.
Jan 28, 2018
Their service is friendly fast and easy
Nov 8, 2017
Woman I spoke to was very business like and formal and not very friendly over the phone. Price was about $800.00 over KBB and she indicated the listed price was etched in stone and there was no room to negotiate. I checked other vehicles in Echo's inventory and found most of them I checked to b3 3-4% above KBB and not good deals at all. I did not even go look at the vehicle even though it was what my wife and I are looking for. If Echo would get real about a selling price I am a serious buyer. So far they have not contacted me again.