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AutoStar of Waynesville
About Us
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Today 8:30 AM - 7:00 PM (Open now)
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280 Hyatt Creek Road
Waynesville, NC 28786
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After communicating for over a week and multiple wasted trips there the sales manager and I had a deal. I finally got to take the truck for a test drive due to it was constantly in service everytime they had me come by. I had my financing done and ready to sign papers only to be greeted by a different sales manager with a totally different deal on paper im guessing they hoped I wouldn’t catch. I asked to speak to the sales manager I had been dealing with but conveniently he was not available the rest of the day. The sales manager helping me says I must have misunderstood yet I have a strand of text to back it up. I accidentally cussed in disbelief not at him but just in general so he kicks me out of the store. These guys lied from day 1 to me and I’m assuming just had someone pop up with a deal that they would make better off of and moreless just wieseled their way out of it. This is after I ran my credit abd had my application already done with numbers I had agreed to. Shady!
Wow! I can’t praise Waynesville Automotive enough!! They have kept in contact with me every day, answering every question I have and going above and beyond normal customer service. They worked with me in every way possible as I worked out a settlement on my former car. Thank you, Waynesville Automotive and all your staff. I recommend you highly to everyone.
Sep 26, 2023
Very pleasant experience at dealership. Salesperson was very helpful and professional.
While I did hear back immediately from the dealer, there was a 5k markup on the car that was NOT included in the price they had listed. The price listed was for “local” customers only. I still considered purchasing the vehicle because they are hard to come by at the moment. They did keep in contact throughout the process however, they offered substantially less (around 6k to be exact) than their online trade in calculator offered for my current car. The salesman tried to tell me it was because the online calculator didn’t account for mileage, which it does. After explaining this and then “agreeing” to give me 5k for my trade, some who the overall purchase price didn’t change. We chose to order a 2023 suburban from our local dealer and pay MSRP. Granted, the vehicle won’t be in for 6-8 months but we are currently in a 2021 Tahoe which we don’t mind anyway so it worked out. I would definitely recommend shopping elsewhere.
Jul 8, 2022
Very polite and gave me great information. Was not pushy and very pleasant
to talk to. I did not end up buying a car here tho.
Show older dealer reviews 45
Feb 28, 2022
We were contacted, and they held the car long enough for us to get there, since we live 2 1/2
hours away. Our salesperson, Kaitlynn was great! She made the buying experience a lot less
stressful.
Jan 4, 2022
Overall a positive experience.
Jan 4, 2022
Response from current dealership:
Thank you for taking the time to leave a review! we are pleased to hear you had a positive experience!
They sold the 2021 jeep to someone else. They wanted me to buy a used Jeep of my
choosing for the price of a new one. I am still searching for a new vehicle that I like.
Oct 5, 2021
Response from current dealership:
Rick, we sincerely apologize that you did not have a great experience with us. Thank you for your feedback. We do our best to provide excellent customer service, and we apologize if things did not work out. If there is anything we can do to try and differ your opinion, please do not hesitate to contact us at csiautostar@autostarusa.com.
Oct 5, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
Great dealer. Negotiated a fair price. Most of all, I didnât get left there all
day waiting for the dealer. I was in and out and on my way home quickly
and efficiently. My salesman was knowledgeable , friendly and
professional. Thanks for everything.
Jul 21, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
Jul 21, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
May 10, 2021
Response from current dealership:
Thank you Jimmy, for taking the time to write a review!
Jul 21, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
Jul 21, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
Mar 11, 2021
Everlee was very helpful, easy to talk to, responded to messages quickly.
Jul 21, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
The sales team was great... Sylva manager (male) was not friendly and tried to talk me into a new vehicle that was WAY out of my budget.
Jul 21, 2021
Response from current dealership:
Thank you Belinda, for taking the time to write a review. We appreciate your feedback!
Jan 25, 2021
Response from current dealership:
Thank you, Alexander for taking the time to write a review! We appreciate your business!
Jul 21, 2021
Response from current dealership:
Thank you for taking the time to write a review. We appreciate your business and are pleased to hear that you enjoyed your experience!
Apr 23, 2020
Although we were not able to reach a deal, they were very helpful and pleasant.
Sep 2, 2019
It was great Mike Leatherwood was very helpful and
Brenden and John up at the Chevy lot were great and
very helpful and everyone was nice! I've been telling
all my friends and family to car shop there all week
great experience for me! Thank You Auto a Star of
Waynesville at Hyatt Creek Rd you guys rock!
Jul 18, 2019
Bad experience. Had an appointment to look at car. They sold it and didn’t even call or text me that it was gone. I drove an hour to look at it and it was gone. Then tried to sell me something not even close to what I wanted . Will not go there again
Oct 20, 2018
Prompt reply. Good help
Oct 3, 2018
the sale person was very very rude to us. The pictures they put on the web
did not show the driver side which had been wrecked and was full of
scratches!! I would not recommend any one to buy there !
Excellent dealership. Their internet person contacted me right away. I bought this car a Chevy avalanche. I live 235 miles from this dealership. They helped and assisted me just like I was a local person. The staff were very friendly and professional in every respect. I would recommend this dealership to anyone.
Aug 7, 2018
Drove to waynesville from Union SC to look at Ford Ranger only to have price increased by a thousand dollars which included a docking fee of 699. not to mention the truck made a noise and they would not even check it out to see if it was a serious issue. Would not recommend them at all.
Jun 14, 2018
The truck i called about had been sold but Waynesville Automotive group
made an effort to help me find what i was looking for. They seem like good
people to do buisness with.
Sep 21, 2017
I contacted their internet specialist with a question about the truck. She was
quick to reply and set me up for an appointment to see the truck. The
salesman was very helpful and after I purchased the truck, he gave me
lessons on how to operate the electronics that I was unfamiliar with.
Waynesville Automotive Group was easy to business with.
Jun 15, 2017
Great
Dec 31, 2016
An internet friendly dealer. They pick you up at the airport. Great communication and coordination between all departments.
Sep 17, 2016
Great dealer
Jun 6, 2016
Harassed by Stephen of internet sales desite asking him to
stop calling...rude, condescending...I will never buy a jeep
there
Apr 5, 2016
Very good. I was impressed,
Apr 7, 2016
Response from current dealership:
Thank you for your feedback!
Feb 7, 2016
Very pleased with Katherine's response but past on the truck offered. They are looking for me a larger truck
Jan 25, 2016
They were excellent, thanks
Brooke.
Oct 8, 2015
Adam was helpful and accomodating
to all of my car buying needs. It made
my car buying experience easy 62nd
painless. I was able to drive away in a
beautiful car on the same day.
May 26, 2015
We drove 2 hours to look at this car and the service at Waynesvilles Automotive group was great. Randy was a great salesman to deal with and Jeff worked to get us a great deal. Thanks and I love my car.
Feb 20, 2015
Vehicle very nice.
Jun 12, 2014
Great service and people
May 28, 2014
Seemed nice to work with through email but I purchased elsewhere.
Sep 17, 2013
These folks are a joke! Call you up telling you that you are clear and Congrats, empty your old car out , and load the kids up and head over, You will be driving home in a New Truck.. Well we got there, the truck we thought we had looked and applied for was- HA HA HA , Sold yesterday.!!!!! BUT, WE have this Brand New 2013 Jeep we will put you in instead.......But now , they Need more Money, Higher Payments, went from $250 +_/-, to $410+ a Month HA Ha Ha..And then the salesman to yell at my wife while she is breastfeeding the baby.... Very Rude, Very Misleading Car Dealer..........................................