Used Kia Sorento for Sale in New York, NY

They got back to me about the wrong car. Kind of useless.

I was told that the vehicle was “No Longer Available” so my obvious question was “Why Waste My Time Posting/Advertising a vehicle that is No Longer Available?

Took 8 calls to finally get through to them. Once I had them on the phone they told me the car was available. After wasting my time for 2 hours they informed me the car was already sold.

Excellent service! Fast and convenient! Peter was super honest and helpful in assisting us to choose the vehicle for our growing family. 100% I would recommend Peter as the go to sales person at Axis. We will be purchasing from him again in the near future!

Thank you for getting me a such a good deal. The experience was really smooth and you guys did help me in a very generous and genuine way. I highly recommend to get car from this place!

Excellent service. Very friendly and knowledgeable. Definitely buy from them again!

I contacted this dealer interested in BMW X3. This place is about 45 minutes away from me so before going there I asked a few questions about fees I seen other people mention in the reviews. They said it's a dealer fee from $2000-4000 and a low jack fee that all the cars have of $895. I have bought 9 cars in my life and never paid a dealer fee. This place is a scam be careful of extra unnecessary charges.

Excellent experience

John really helped me out even though I never actually bought a vehicle he was extremely helpful and made everything easy to understand appreciate it!

Got a call from Ana and she was a pleasure. Even though I didn’t purchase from them their customer service was excellent ! Definitely recommend, thank you!

So disappointed! Went looked at the vehicle in the detail shop on Saturday, scheduled appt for Tuesday morning when they opened. Spoke with salesman on Monday afternoon. Tuesday morning came in at 9 after getting his text for appt confirmation, he informed me car sold! So disappointed a call wouldve been nice! I guess its the game of the sale verses ethics.

Guy ran my credit after saying he didn't. Didn't try to get me in a car. Kept asking about a cosigner before he took my information

Great experience the staff was courteous and helpful. The sales team was knowledgeable and made the visit comfortable.

Responded quickly, seemed very professional.

Only automated reply, car wasn’t available at the dealer. Poor response, I called a few times no answer, I got a text saying that vehicle wasn’t available yet to see it.

Calvin was great

I went in to look at a Alfa Romeo Giulia. The car was in good condition and my salesman Baris got me a good deal on it. The person that handled the finance for me got me approved even though my credit took a beating when everything was locked down during the pandemic. I would recommend them in a heartbeat.

I went there to see the car but they couldn’t find the keys . When I asked for the price they said they will call me and let me know . The price were showing was 11,779 and when I actually went there they gave me 15,789 so it was a lie . I recommend not to go there for rip off

Great experience with test ride a couple small things key fob light blinking SUV started right up rode well can’t wait to pick it up on Monday . Staff were polite and friendly .

The dealer was patient and provided good information.

Very good!

Nice people. Beata was great. Bob the owner real guy. Bought the car

Great people ! Greg ! Super big help!

The dealer was really helpful, honest and courteous, I was blown away by their service. I’ll recommend them to anyone.

Immediately contacted me and gave a good price . I didn't make a purchase here .

Excellent experience! Bob Anastasi was great to work with. Reached a fair deal quickly and no hassle. Would I buy from him again? Absolutely

Prompted reliable response! Excellent professionalism indeed!

I went to see the car. First, they did not have the car. Second, the price was higher. In conclusion, what they posted on line is not real.

The make me drive 2 hours upon arrival the said that the car a was looking for is sold, but before I head to the place I call them on the phone the confirm that the car is still to the place and the said yes. But I think all the price the have on the internet is fake, the just want to to go and the will propose a different car and price so please be careful with this fake dealer!!

Great Customer Service; Thanks goes out to Andrea! She was Very responsive and helpful, willing to help without hesitation. Was able to show me the cars and offered great advice.

Very wonderful guy. He was truthful about this vehicle . And gave me flight ticket back home which he didn’t have to. I recommend this delearship

Rashed took good care of me, he responded to me in a timely manner. Also walked me through the financing process. I highly recommend this dealership.

Unfortunately I had made an appointment to view a car yesterday morning. I drove out of state and half way there I call again confirming my appointment only to state that the car had been sold yesterday. I gave my name and number and mentioned I would be driving out of state. The least they can do is cancel my appointment if the car sold the same day I made the appointment. Very disappointing to have wasted my time driving 3 hours for absolutely nothing.

communication was horrible, they contacted me fast after i inquired about the vehicle but a sales representative by the name Andrea Dannelley, was just all around terrible with communication she said that the accord had a pending status but it took like two days to actually sell the vehicle when i could of came same day and drove off the lot same day!

Should have taken the advice of prior ratings. Paying cash asked for any fees associated with sale. The car jumped from $22,481 to $28,954 yes you are reading this correctly. An additional $7,500 in FEES! I wouldnâ??t waste my time again Iâ??d suggest you donâ??t either.

Horrible Car was missing parts engine was shaking very higher down payment

Purchased car cash and they didn’t want to budge on pricing when the car had many physical defects. License plates haven’t come in yet and it’s been 2 months since car was purchased .

Very professional, helpful and they really follow up.

The dealership is very quick to make a sale on the Pacifica. Please note the car has tons of scratches all over it including the passenger door being keyed. The dealership did not want to fix any of the repairs since they lowered the price. Car was so dirty inside and out! This was the worst used car I have ever seen and the dealership was horrible to deal with. There is no negotiation on the price of the car!

Got my infiniti just like I want it

Yasser is a great car salesman. He gave me a great deal on a 2020 dodge charger. He very professional and a outstanding at what he’s doing

Amir helped me a lot in buying this vehicle

The BMW had faulty rear brakes. There was a buildup of rust in the area where the brake pad was not in contact with the rotor. When it was brought it to the dealerships attention, I was told it was from a cleaning product. That was their story and they were sticking to it. $150 in tolls & fuel, 13hrs & a day off from work, for nothing.

Great dealer keeps it real and tries his best to accommodate your needs .

Customer service sucks. Dude just handed me the keys to the car and walk off. Are you trying to sell the car or not.

Nice enough at the dealership when selling me the car but when there was an issue with the title getting simple answers as to what happened and when it would be resolved was frustrating and challenging. After several attempts through the sales department I reached out directly to Kathy in Customer Service and she helped me get the answers needed and eventually resolve the situation.

I scheduled an appointment but when I got there after driving 2hrs, I was told the car was sold. No one had the decency to contact me and notify me that the car was sold. I don’t think they have the car as advertised. I think it’s a way to get people to go to their dealership so they can convince them to buy other vehicles they have in stock. This is worse than a scam

Contacted the dealer , called me following day stating that the car is not in their inventory anymore despite it showing on their web site. Was interested in another vehicle , contacted them again , stated that the vehicle is in service getting inspected before selling and will be available the following day. Rook the day off , kept contacting them the whole day. No showing . Stayed like that for 5 days then they told me that this car has been sold

Everyone there is top notch and knowledgeable. Yes the fine print says the advertised price is after a $2000 fee. If you go in with that mindset everything is straight forward. I was able to use my own financing and close on the deal.

Good Vehicle..Great customer service..honest pricing. no B.S. or hassling over prices.

Pleasant

Felix Ortiz is a very good sales person

We kept playing phone tag, found a better deal elsewhere. Nothing bad to say, they tried to reach me!

Overall good, but would be great if i actually bought the vehicle, lol.

They contacted me. They said that they were closed because of the situation but they would schedule an appointment for me to see vehicle

Was told I was approved and gave down payment only to be told the bank and dealer had a disagreement, so all the deals done; mine and others were canceled. Took forever to get back my down payment. My experience was devastating.

Worst dealership I have ever been to. Waited over an hour and they couldn’t find the keys! Looked at the car, it was completely beat, scratches and scuffs everywhere. Wasted my time. I left and these clowns still couldn’t find the keys lol. 20 associates sitting around doing NOTHING.