Used Jeep Cherokee for Sale in Los Angeles, CA

Communication was fairly spotty, once we got to a point where I deal could not be reached communication went to zero.

Nice over the phone but didnt go

This was a horrible experience. I spoke to three different people and no one knew what the other was doing or saying. Took the long drive down there against my better judgment. So disappointing. Appeared to be a bait and switch. The car just happened to have sold 20 minutes before I got to the dealership but they were “kind enough” to offer an older car with more miles and for money. I would leave zero stars if I could.

Called me days later after I asked for a price and photos to inform me the truck was sold.

Very good called me right away.

Dealership was great! First time buyer and Amir was awesome, he was able to accommodate with me and left the lot with the car I wanted for a good rate!

Very helpful and accommodating people to deal with. Went above an beyond to make sure my needs were met.

Finance department was great, very modern electronic forms easy to read, they were able to beat my credit union on finance rate. They were super patient with me during the purchase of my vehicle. They walk me through all the steps of financing and we came down to an excellent deal. A full tank of gas what more can I say wonderful experience at Moss! Malkin was my wonderful salesperson and Mike the finance manager I was more than happy to answer all my questions.

They said they had a test drive set up for me. I get there and the car was 20 minutes away. They offered to drive me and I could drive it back to dealership. That was nice but I wish car was there waiting like they said.

Dealer got back to me promptly.

Dealer immediately responded to my inquiry

Responds fast thank you

Emailed I was interested. The salesman did call me to tell me it had already sold. I appreciate him reaching out before I made the long drive out.

They got back to me in less than 24 hrs

Never would reply provide information about additional accessories cost. Only wanted me to come in. I can only assume it's a fake leader.

Went to the dealer to find out the price of the car was different than the online. But to get the online price there was a fee of 1000 if you qualify.

Bought a cx9 from them. My credit union took way to long and they held the car for me. No pressure nice guys.

Good communication

They reply quickly and send me details

Almost made a deal but they wouldn't come down on the pricing. So Unfortunately I had to go elsewhere. Very polite and courteous sales people.

Excellent people to work with. I didn’t feel pressured to buy and everyone was very pleasant.

I would give it zero stars if I could. Buyers beware!! They add a $5,000 charge "due to the shortage of microchips" and another $2,500 as a "dealer's fee." AVOID THIS RIP-OFF SHOP!!!!!

Great experience, quick , very nice .

Got in-contact right way.

Very responsive, continued follow up.

Advertised price on website was about $5000 less than the price they were willing to sell it for. Classic false advertising bait and switch! Was a complete waste of my time! Don’t buy from this dealer..

Solid 4 stars for communication of the salesman. Solid 2 stars for putting a price online but forcing $4k of extra's to strike a deal. Had my own financing ready to purchase assuming the test-drive goes good and the vehicle checks out in person. Price adjusted to over $19k PLUS taxes.. come on. Who are you kidding?

I am so happy to have found this dealership. I ended up buying a Mercedes Benz ML instead of the Stelvio I initially inquired about. Luis was great to work with, he let me try 5 different cars without showing any signs of getting annoyed. Because of his patience I ended up buying a totally different car and I love it. I can say this has been a very rare experience buying a car. Thanks Luis for the awesome service you provided.

Car was available, clean, ready for test drive. No pressure from sales. Overall good experience. Giovanni was pleasant, eager but not an agressive salesman. The lady that gave us the keys was super nice answered our questions and allowed us all the time we needed to go through the car. I'm impressed with the customer service. Im in the process of making a decision.

Kevin was very friendlyendly and helpful. Got the car with a good prie.

Great experience with the dealer. Ended up buying the car. Was a fair deal. Next time I will take it for an inspection beforw buying as it needed new tyres and rear struts. So in the end I ended up having to spend another $1600. But still a good experience.

She’s was very helpful with me

Took them awhile to get back with me after I called several times only for them to misrepresented the price by $10,000. said it was a mis-print. Then when I asked about it they stopped communication with me.

Dealer responded in timely manner, and was courteous, wasn’t the right vehicle for me.

They replied timely.

These guys are friendly and welcoming which gets you interested

The car was not on the LOT. They LIED. I called prior to traveling over 60 miles to see the car indicated here. Jr. and another sales rep. stated car NIT ON THE LOT. I was told when called car was there. I provided the Vin #. Racial profiling took over when I arrived at 605.

Very nice people at this dealership. They’ve answered all my questions. Although we have not made our decision to purchase (we don’t live in the same state and online buying is a new experience for us) we are still considering a vehicle from this dealership. From the contact I had via email, I feel that their customer service is great.

Awesome

Great experience but we decided to go with a new vehicle instead of a used vehicle

Yes Brittany was great and kept in touch and followed up on every need I could imagine. I wish more dealerships and salespeople were the same. Great price on the vehicle, I didn't end up purchasing because my GF and I are stuck on a certain color however most of the vehicles at LAX Auto center are priced well and affordably.

It was a good one but I don't like to be pushed in this kind of situation. I am looking for a car, but it's not a rush. When I see what I am interested in with the options I would like, price and mileage then I'll be back in touch. Not sure why the car on the right keeps going up in price. The original price seemed far, which was about $22,000, give or take.

Deceptive marketing. Had $4100 of unadvertised aftermarket additions on a $16000 van. That’s a little over 25% above the listed price. This behavior in the used market is disgusting and must stop. It wastes buyers time and immediately creates an environment of distrust. Stay away from dealers who practice this form of car sales.

Got me in and out

Responsive

Good CS

Friendly staff and got me in and out with my vehicle delivered my van to my home

It was fine just disappointed it seemed to me that after I reached out the price went up 1500 so I chose not to deal with them

This dealer doesn't feel that there's a recession. They want customers to pay full price with no discounts. Good luck trying to sell a car in this economy.

Flew from DFW to California to deal with this dealership. The staff was awesome and Denise in internet sales was great. I would highly recommend this dealership.

Awesome help still finding everything I want

Excellent customer service. Extremely friendly