Used 2019 Ford Escape for Sale in Chicago, IL

Inquired about a truck I seen Hawk Ford's website. I was told by Janette Lopez, one of their Customer Care Specialists that the truck was in stock. I specifically asked her to physically check that it was still there. She claimed it was on their lot and it was available. So I rearranged my schedule to go see it and it was not there. Turns out, it was sold days prior. Then they tried showing me a truck that was not comparable in anyway. Thanks Hawk Ford for wasting my time. Lesson learned.

Car had issues. Such as the windows didn’t go all the way up, leaving gaps and not creating a water tight seal to protect the car from the precipitation elements of snow and rain. After purchase, I’ve spent days and hours at the dealership rectifying an issue the dealership knew was present at the top me of sale. Just shady and shiesty but I got my car and it was inevitable fix. But I had to fight them to fix it.

They would not honor the price that they have advertised online. They have a secret price when you call in that is 3000.00 over the online asking price. Their attitude is take it or leave it. This a "sellers market". I haven't encountered this price issue at any of the other numerous dealers that I have contacted around the country. This is really unfortunate as they have a car that I am otherwise interested in buying.

Fontaine was excellent to work with. Very good communication and straight forward process

They respond many times via the email and phone calls. Thank you

Very good. Priced too high for the year with 2 accidents. Dealership texted back promptly and the information was correct but in the Dealership details it stated a stick Transmission. I thought it was an automatic on cargurus site.

Good people..... outdoor not get together on price

My salesman was great

Good experience. Bought the car.

Everyone at the dealership was very professional and helpful with all my needs and questions. Abe my salesman picked me up at airport to transport me to dealership at no extra charge.And JP and Dave got me through all paper and on the road with new car in record time. So if you looking to buy I wouldn’t hesitate to give this dealership a call.

as it would have been out of state purchase they would not collect taxes or title fees. They did however add fees which they had difficulty explaining including a higher documentation fee according to salesman as it was out of state purchase.The deal was good so I intended to place deposit and while on hold to do so, got text from salesman they sold the vehicle.

Bill Kay was very helpful. They communicated very well got me in right when I wanted, and got me the car at the payment I wanted even though they originally thought it might be hard. They pulled through

Understood that I wanted to just look at the vehicle and good people skills

They should disclose the $1595 gold warranty add on and the $1800 mandatory paint protection add on. Car prices are fair but add on’s are a lot.

The sales person was really polite, but we didn't like the car, so we ended up somewhere else.

Grade A had a nice response.

The car they agreed to hold for me was sold prior to my arrival! I had spoken to the sales representative on three separate occasions during that day and was given and appointment for a test drive. Very unprofessional!

I arrived to test drive a car late in the day, but everyone involved was very helpful and stayed late to help with the purchase process. They couldn't have been more patient and helpful. Overall it was a very good experience.

Lots of random unnecessary and unwanted fees, beyond the normal taxes/title/docking fees, were added to the Internet advertised price. They also used Florida taxes (6%) in their estimate for final cost despite being told that it was the incorrect state. A ploy to keep the numbers looking low until you sign on the dotted line. Out the door would have been roughly $42,000. $4,000 in “accessory” fees and roughly $4,000 in taxes/title/docking fees.

Dealership was prompt in responding. I decided not to purchase.

Terrible service , totally took advantage of me as a single woman. They wanted me to add all these extra warranties for paint, windshield and theft protection . When I refused they tricked me and still added them in . I almost walked out without buying the car and that’s when they removed it . Bullying and intimidation tactics . I will also be reporting them to the BBB . So disturbing and inappropriate to be treated that way .

They are not ready to negotiate on used car , they just talk about financing but price they dont talk. Also interest rate they are offering is too high.

I made an appointment which the confirmed 90 minutes prior. When I arrived from my 35 minute drive I was informed that the car sold but they were too busy to call and let me know! Nobody on site was apologetic or professional. I did receive a call from the manger to apologize but that shhhhh i I sent erase my frustration or the hour ten that I wasted

They were very friendly and helpful.

Mr Parker was helpful and informative.

Excellent communication with dealership

Made appointment to see vehicle that evening, it was sold by the time we were scheduled. No courtesy call at all.

Quick response to my inquiry

Not everyone is perfect but they do have great quality cars. I recommend them anytime anyday

They answered my every question.

multiple contacts via phone & email. Well done. Was not ready to buy at this time

Yes contacted me quickly and answered all my questions and gave me all the contact info i would need ! Very pleasant and will contact again if i find the right car there.

Staff is very friendly and provide you complete attention.

I never experienced 100% customer service from any dealer but advantage of acura did the best. Churchill is really sweet and helpful and helped me to buy this car immediately . Manager, financial team , everyone are super helpful. I love to buy more from the dealer in future

Great friendly staff

I was contacted by the dealer and told the car I was interested in, "just sold". This seems to be happening a lot with cars we reach out on during the new car shortage. The dealers are always willing to show us "other cars" that are never close to the price of the one we reached out on. The follow thru was good and the communication was there, but this practice of leaving cars listed at a lower price than the ones they actually have, is disappointing.

Wonderful experience

Good service just not ready to buy.

Good experience overall, but the price listed jumped from when I inquired to when I got to drive the car!

Excellent experience. Would do business with them again.

Very cordial, and responded to my inquiries.

Great car buying experience.

Nice people, very responsive and helpful

Horror dealership beware stay away price listed for 31,000 and some change ask for out the price came back with 43000 dollars how taxes 3700 plus 150 plate and title150 sounds like 35,000 and some change maybe were the other 7000 is for

Will never go there again, they assured me the car was on lot & drove 2 hours & they were rude & the car was not there!

All my questions were answered and had a quick response. Great contact

My experience buying a new honda crv was exceptional. Was given a great price and so far so good. Thanks Sean Hargrove and Courtney Price, a couple of fine gentleman.

The price was a bait and switch because the y didn't include the additional $2500 in costs and fees. For example : $800 for window etching, $500 for dealer prep, $200 in state fees ( buying from out of state )

verry good

Was contacted by someone out of state. They were helpful in letting me know how the test drive worked. Was called back in the evening to be informed the car I was interested in was sold.

Dealer was just too far from me but overall conversation was good.

I drove 2 hours to look at the truck and once I got there I was told it wouldn't be available for a couple of more hours. I overheard them trying to offer a 2013. Was going to pay cash for the truck but asked if I was willing to finance a small portion.

Salesman contacted me right away. The flex they had did not have the equipment that I wanted. Sutton will continue to try to find one that will fit the bill.

Very cordial and quiet informative.

Great salesperson kept in touch with me,making my car buying experience easy and friendly

Great experience! Great people! Beautiful store!

Excellent Experience !!! ... Extremely Professional Team !!! ...