Mazda dealerships near me (Gurnee, IL)

Great Compass, good experience. Ready to recommend, just I switched to another SUV.

Scheduled a test drive and met with a sales representative. I did not purchase a vehicle from this dealership. no concerns, did not like the color of the vehicle and the price was a bit high.

Angel was in constant communication but when we showed up at the dealership (at the time I said I would be there and that he confirmed) he was nowhere to he found. We sat for ten minutes with no one helping us. Test drove the car and I will preface this by saying I am not a car person - there was so clearly something wrong with this car. It was shaking above 50 mph and every time you came to a stop and started again the car would struggle. Before driving it, I asked why it had been sitting on the lot and the response was "I guess no one is looking for a 2014 RAV4 right now". Sir, this is one of the most popular cars you can get. Just a huge waste of time.

Thomas was absolutely the best to work with. Ended up buying from out of state and his response to my questions and text were prompt. Communication was great through the whole process. Awaiting for my car to be delivered tonight…. I’ll update if there are any issues but I believe it left their lot at the condition the pictures show

It was smooth , and easy , had no problems

I'll preface this by saying I've submitted a complaint to BBB and it has been accepted - awaiting a response from the dealership. I had been in contact with this dealership for a few days, we agreed on a price and set an appointment to come purchase the vehicle. After they instructed me to get a certified check from my bank, I get back from getting it for the amount agreed upon and I get a call saying that they had sold the car out from under me. They claimed that it's "first come first served." This was NEVER communicated to me. Had I known that, I might have made other arrangements to drive the three hours sooner for this vehicle. I would assume when you agree to a price and set a specification appointment and am told "We will be eagerly awaiting your arrival Saturday at 9am!" then there is at least an agreement to hold, especially since the appointment was for tomorrow morning, right when they open. Very poor way to treat people, let alone customers.