Dealerships near me (Matteson, IL)

Great dealership great service great people

Not a good experience. First salesman only wanted to knock off $900 on a 2020 used Mazda CX base model with body defects on it. Vehicle was overpriced and wouldn’t budge more so there really was negotiating with them. My credit is 760 so it’s not bad and I had a 10% down. Only wanted to know what I wanted for my monthly payment ask was so that they could whatever add one they could to stretch out my loan and take the most I had for a down payment rather than talk about reducing the out the door price. Didn’t even ask us if we were interested in any other similar models in the same price range. It’s like they don’t know how to ask questions to see if there are other options to provide the customer. Very silo mentality. In the end bought a car at the BMW sister lot. Those guys are total professionals.

This dealership has deceptive pricing practices. Look at other reviews. I wish I would have done so before spending my time here. They add aeveral thousand dollars onto their online pricing of thier certified preowned vehicles. I bought at another Chicago area Acura dealer and did NOT have to pay this fee that Advantage stated that "most dealers add on this fee". Stay away from this dealer.

The communication and transparency of this dealership feels a lot different from other, more positive, experiences I had. The first interaction I had via text, I was met with so many "we're really busy today" kinds of messages, which feels like a sales tactic gone wrong. I had to ask 3 times for the actual service record of the car vs. their summary of the assessment/ their word for it. And after reading other reviews about their used car, it just raised some internal flags. It has low miles, which is great, but I've found that most dealerships offer this information straight away, aren't cagey and weird about it, and still do some kind of prep work on their cars prior to sale. I just don't get good vibes, overall, hence the low rating and I don't feel good about using them as a dealer.

They were communicating with me remotely with the use of an AI bot. I lived 90 miles away from the dealership so I wanted to get things narrowed down a bit before my coming out there and they ghosted me. I'm thankful I didn't waste my time driving all the way out there and back

It was a great experience. The car dealer was very friendly, helpful and respectful. Although! I didn’t leave out with the car I went in for I can out before.

There weren't any pictures posted so I asked (via text) if they could send me a couple and they agreed. At the end of the day (4/11) someone else texted me to tell me that the car hadn't arrived yet. I asked when they were expecting it and no one ever replied to me again about the car. Today (4/20), the car was marked "sold". No pictures were ever posted or sent to me. I thought I was waiting patiently for the car to arrive. It would have been nice if someone there would have reached to me when it did arrive or let me know someone else was interested in the car. For a higher end car dealership, they have poor customer communication. I have the impression that they didn't care that I was interested and waiting on them.

Good customer service

Responsive and willing to discuss price