INFINITI of Naperville

1550 West Ogden Ave
Naperville, IL 60540

Sales: (630) 791-5366

Service: (866) 901-9409

Today 9:00 AM - 9:00 PM
(Closed Now)
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https://static.cargurus.com/images/forsale/2018/01/15/20/50/2012_volkswagen_routan-pic-2786504781306254914-152x114.jpeg

2012 Volkswagen Routan SE Used Cars in Naperville, IL 60540

Great Deal
$2,195 BELOW
CarGurus IMV of $10,745

Price: $8,550

Mileage: 108,457

Location: Naperville, IL 60540

Average time on market: 24 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Nocturne Black Metallic Description: Used 2012 Volkswagen Routan SE for sale - $8,550, 108,457 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/14/10/02/2017_infiniti_qx30-pic-3357655692199281632-152x114.jpeg

2017 INFINITI QX30 Premium AWD Used Cars in Naperville, IL 60540

Great Deal
$2,724 BELOW
CarGurus IMV of $32,503

Price: $29,779

Mileage: 5,675

Location: Naperville, IL 60540

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Graphite Shadow Description: Used 2017 INFINITI QX30 Premium AWD for sale - $29,779, 5,675 miles with LE Package, Leather Seats, Cargo Package, Navigation System, Alloy Wheels, Technology Package
https://static.cargurus.com/images/forsale/2017/11/30/08/29/2017_infiniti_qx30-pic-2852155703602315995-152x114.jpeg

2017 INFINITI QX30 Premium AWD Used Cars in Naperville, IL 60540

Great Deal
$2,723 BELOW
CarGurus IMV of $33,199

Price: $30,476

Mileage: 2,220

Location: Naperville, IL 60540

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Graphite Shadow Description: Used 2017 INFINITI QX30 Premium AWD for sale - $30,476, 2,220 miles with LE Package, Leather Seats, Cargo Package, Navigation System, Alloy Wheels, Technology Package
https://static.cargurus.com/images/forsale/2017/04/11/11/59/2015_infiniti_q50_hybrid-pic-6264409582327512210-152x114.jpeg

2015 INFINITI Q50 Hybrid Premium AWD Used Cars in Naperville, IL 60540

Great Deal
$1,784 BELOW
CarGurus IMV of $28,735

Price: $26,951

Mileage: 15,748

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Hagane Blue Description: Used 2015 INFINITI Q50 Hybrid Premium AWD for sale - $26,951, 15,748 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2017 Jeep Cherokee Trailhawk 4WD Used Cars in Naperville, IL 60540

Good Deal
$2,235 BELOW
CarGurus IMV of $26,824

Price: $24,589

Mileage: 15,199

Location: Naperville, IL 60540

Average time on market: 52 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Granite Crystal Metallic Clearcoat Description: Used 2017 Jeep Cherokee Trailhawk 4WD for sale - $24,589, 15,199 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Remote Start, Navigation System
https://static.cargurus.com/images/forsale/2017/09/23/09/59/2015_jeep_grand_cherokee-pic-1979482029468138560-152x114.jpeg

2015 Jeep Grand Cherokee Laredo 4WD Used Cars in Naperville, IL 60540

Good Deal
$2,565 BELOW
CarGurus IMV of $27,560

Price: $24,995

Mileage: 35,403

Location: Naperville, IL 60540

Average time on market: 43 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Billet Silver Metallic Clearcoat Description: Used 2015 Jeep Grand Cherokee Laredo 4WD for sale - $24,995, 35,403 miles with Bluetooth, Sunroof/Moonroof, Aluminum Wheels, Remote Start
https://static.cargurus.com/images/forsale/2017/08/16/12/49/2016_infiniti_qx70-pic-2475718746028957919-152x114.jpeg

2016 INFINITI QX70 AWD Used Cars in Naperville, IL 60540

Good Deal
$2,285 BELOW
CarGurus IMV of $37,111

Price: $34,826

Mileage: 20,631

Location: Naperville, IL 60540

Average time on market: 53 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Liquid Platinum Description: Used 2016 INFINITI QX70 AWD for sale - $34,826, 20,631 miles with Sport Package, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/31/13/20/2015_infiniti_q50-pic-2272930745250693028-152x114.jpeg

2015 INFINITI Q50 Premium AWD Used Cars in Naperville, IL 60540

Good Deal
$1,642 BELOW
CarGurus IMV of $24,094

Price: $22,452

Mileage: 41,786

Location: Naperville, IL 60540

Average time on market: 51 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Graphite Shadow Description: Used 2015 INFINITI Q50 Premium AWD for sale - $22,452, 41,786 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/12/28/08/32/2015_nissan_sentra-pic-4867182534091031328-152x114.jpeg

2015 Nissan Sentra SV Used Cars in Naperville, IL 60540

Good Deal
$1,037 BELOW
CarGurus IMV of $13,001

Price: $11,964

Mileage: 27,002

Location: Naperville, IL 60540

Average time on market: 29 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Description: Used 2015 Nissan Sentra SV for sale - $11,964, 27,002 miles with LE Package, Steel Wheels, Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2016/01/06/12/14/2015_infiniti_qx60-pic-1484024161581990122-152x114.jpeg

2014 INFINITI QX60 AWD Used Cars in Naperville, IL 60540

Good Deal
$1,259 BELOW
CarGurus IMV of $31,928

Price: $30,669

Mileage: 19,118

Location: Naperville, IL 60540

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Liquid Platinum Description: Used 2014 INFINITI QX60 AWD for sale - $30,669, 19,118 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Remote Start, Premium Plus Package, Premium Package
https://static.cargurus.com/images/forsale/2017/12/01/14/16/2012_buick_enclave-pic-697334082416589924-152x114.jpeg

2012 Buick Enclave Premium AWD Used Cars in Naperville, IL 60540

Good Deal
$927 BELOW
CarGurus IMV of $19,232

Price: $18,305

Mileage: 77,494

Location: Naperville, IL 60540

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Quicksilver Metallic Description: Used 2012 Buick Enclave Premium AWD for sale - $18,305, 77,494 miles with Leather Seats, Sunroof/Moonroof, Driver Confidence Package, Navigation System, DVD Entertainment System, Backup Camera, Aluminum Wheels, Luxury Package
https://static.cargurus.com/images/forsale/2017/12/07/20/02/2017_infiniti_qx30-pic-3956986919135932134-152x114.jpeg

2017 INFINITI QX30 Premium AWD Used Cars in Naperville, IL 60540

Good Deal
$1,135 BELOW
CarGurus IMV of $31,735

Price: $30,600

Mileage: 445

Location: Naperville, IL 60540

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Ink Blue Description: Used 2017 INFINITI QX30 Premium AWD for sale - $30,600, 445 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/06/03/08/55/2017_infiniti_qx70-pic-1859382748713462796-152x114.jpeg

2017 INFINITI QX70 AWD Used Cars in Naperville, IL 60540

Good Deal
$1,805 BELOW
CarGurus IMV of $40,163

Price: $38,358

Mileage: 4,008

Location: Naperville, IL 60540

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: 7-Speed Automatic Color: Midnight Mocha Description: Used 2017 INFINITI QX70 AWD for sale - $38,358, 4,008 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package
https://static.cargurus.com/images/forsale/2018/01/05/08/41/2017_infiniti_qx60-pic-6999125970854822600-152x114.jpeg

2017 INFINITI QX60 AWD Used Cars in Naperville, IL 60540

Fair Deal
$1,384 BELOW
CarGurus IMV of $45,580

Price: $44,196

Mileage: 12,341

Location: Naperville, IL 60540

Average time on market: 30 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Hagane Blue Description: Used 2017 INFINITI QX60 AWD for sale - $44,196, 12,341 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Technology Package, Backup Camera, Remote Start, Premium Plus Package, Cargo Package, Premium Package
https://static.cargurus.com/images/forsale/2018/01/17/19/45/2017_acura_tlx-pic-1819911609451898845-152x114.jpeg

2017 Acura TLX V6 FWD Used Cars in Naperville, IL 60540

Fair Deal
$1,031 BELOW
CarGurus IMV of $29,952

Price: $28,921

Mileage: 7,427

Location: Naperville, IL 60540

Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Crystal Black Pearl Description: Used 2017 Acura TLX V6 FWD for sale - $28,921, 7,427 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 12, 2018
GuruD6PJV
Mike Swanson was very helpful.
Is this review helpful? Yes | No
Dec 29, 2017
Responded immediately. Ended up purchasing another car in my home state.
Is this review helpful? Yes | No
Dec 19, 2017
Very good experiance. Made it very easy. Drove 3 hours to buy the car site unseen. It was everything they said.
Is this review helpful? Yes | No
Nov 2, 2017
GuruDQ7S1
Response was quick.. Very helpful
Is this review helpful? Yes | No
Oct 19, 2017
Dealer was very prompt. Texted me immediately but price is high
Is this review helpful? Yes | No
Oct 13, 2017
I was told that the vehicle was sold just a day after we contacted and i asked for the least price the dealer could do. I wasn't satisfy.
Is this review helpful? Yes | No
Sep 26, 2017
Very friendly and professional
Is this review helpful? Yes | No
Sep 5, 2017
Adrianna94
Had a great experience with this dealer, ended up choosing not to get the vehicle. But we're very quick with response and kind to me when I came in.
Is this review helpful? Yes | No
Aug 7, 2017
Granky001
Christian was super helpful and courteous over the phone and got the information I needed.
Is this review helpful? Yes | No
Jul 17, 2017
Guru9PRSR
2 vehicles listed as having NAV - neither one did. Nice salesperson.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 1, 2017
The dealer was very quick to respond and very helpful. The car was not in good shape, so we chose not to buy.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jun 1, 2017
dodarowalter
Joe has been great. Looking forward to hearing from him soon.
Is this review helpful? Yes | No
May 18, 2017
Excellent!
Is this review helpful? Yes | No
Apr 28, 2017
It is a great dealership to goto. They have great customer service, very welcoming and helpful staff. They are honest about their vehicles and very knowledgable.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello Adam,

We are so glad to hear about your experience.  We truly appreciate your business and are grateful you took the time to write this review.
Apr 11, 2017
Kgcalvin
Quick response to questions! Would buy from a dealership like this.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Thank you for taking the time to write this review.  We look forward to earning your business soon.
Apr 6, 2017
Very easy to work with and very nice folks. I dealt with Mike Korallus, Mark Schoeberlein and Hilary Owens and could not be more happy. Amazing amazing folks and wonderful easy car buying experience. I highly recommend this dealership
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from INFINITI of Naperville:

Hi Asim,
We are so glad to hear that our staff all worked together to create a wonderful experience for you.  We hope have many trouble free miles in your new Infiniti and thank you for your business.
Mar 24, 2017
Add was wrong on equipment emails said it had extra equipment when I got there it didn't have the extra features
Is this review helpful? Yes | No
Feb 6, 2017
Knowledgeable, trustworthy and honest
Is this review helpful? Yes | No
Oct 28, 2016
I called ahead for the loan approval. When I got there 3 hours later, the car was ready for the test drive and the loan had been approved. The experience was so smooth and fast. I would easily recommend them to anyone.
2 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 27, 2016
I bought a car from Adam. He indicated that he was a man of his word and proved that to be true. Shortly after buying the car I learned that it had some issues with the tires, and the battery died. Adam took care of these issues without any argument and in a very courteous manner. I will shop there again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 31, 2016
Adam was great! Continue its to keep in contact with me throughout the process.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Michelle,  
Thank you so much for taking the time to write a review for Adam and Infiniti of Naperville.  We are glad to hear how great he is doing for you.  Please feel free to reach out to us at any time with a question or concern you may have.  
Thanks Again,
Dale
630.241.3000
Jul 20, 2016
Called me immediately and was very knowledgeable.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Victor, thank you for taking the time to tell us about your experience.  I am glad to hear that Christian was quick to respond and knowledgeable about the vehicle you were interested in.  We appreciate the opportunity to work with you.  Thanks again
Jun 29, 2016
Had a great conversation with Christian…..well worth the contact made.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Robert, Thank you for taking the time to write a review.  Christian is one of our most knowledgeable Rep's.  We truly appreciate the opportunity to assist
May 30, 2016
Polite,knowledgeable, patient sales person, Mike ,was exactly the person to sell me what I wanted, not just something he had that he couldn't get rid of.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Karen,  Thank you for taking the time to write a review.  Mike really does a great job.  We hope you enjoy your vehicle.  We appreciate your business
May 27, 2016
Frequent update on availability of vehicle
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Thank you for taking the time to write a review.  We appreciate the feedback
May 8, 2016
Very prompt and courteous nice waiting area kept clean an overall nice experience
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Alan,  Thank you for taking the time to write a review.  We appreciate your feedback.
Apr 9, 2016
I have a history with this dealership and they are great to work with. Helpful sales staff and excellent service & repair.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Panos,  Thank you for taking the time to write a review.  We apologize for the delay in our reply.  We appreciate your feedback and value your business.
Apr 3, 2016
Thanks very responsive
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Zugang,

Thank you so much for the 5-star review!  We're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

In the mean time enjoy the ride, stay safe and have a prosperous year!

Regards,
Dale Morrone
Infiniti of Naperville
Mar 29, 2016
Responsive
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello Robert,

Thank you so much for the 4-star review!  We're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

We hope for another opportunity to hopefully earn a 5-star review

In the mean time enjoy the ride, stay safe and have a prosperous year!

Regards,
Mar 26, 2016
I recently had a wonderful car buying experience at Infiniti of Naperville. Our salesman Sean P. was professional, courteous, and very patient with me, answering all my questions. I'm very happy with the deal we made and I appreciate all the perks this dealership has for their customers, like the free valet service and loaner program. I highly recommend coming to Infiniti of Naperville if you are thinking of buying an Infiniti.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello (Happy Customer),

Thank you so much for the 5-star review!  Although we don't know your name, we're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

In the mean time enjoy the ride, stay safe and have a prosperous year!

Regards,
Mar 24, 2016
Great follow thru
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi John,

Thank you so much for the 5-star review!  We're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

In the mean time enjoy the ride, stay safe and have a prosperous year!

Regards,

Infiniti of Naperville
Mar 16, 2016
Good
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Gayle,

Thank you so much for the 5-star review!  We're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

In the mean time enjoy the ride, stay safe and have a prosperous new year!

Regards,

Infiniti of Naperville
Feb 27, 2016
Good experience.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Robert,

Thank you so much for the 5-star review!  We're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

In the mean time enjoy the ride, stay safe and have a prosperous year!

Regards,

Infiniti of Naperville
Read 49 old reviews
Jan 7, 2016
Great follow through.Took care of business, sold me a car.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello Dale,

Thank you so much for the 5-star review!  We're truly grateful to have earned your business and will always be here to help you, your family and friends should you need anything, anytime.

In the mean time enjoy the ride, stay safe and have a prosperous new year!

Regards,

Infiniti of Naperville
Dec 27, 2015
A sales professional called me within a day to answer my questions
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi John,

Thanks so much for taking a moment to write a review for us.  We're always happy to help answer any questions for you anytime.  

Best regards,

Infiniti of Naperville
Dec 16, 2015
It was a horrible experience. Over the phone I put $1000 down so they would hold it till later that day.one hour later they were showing it to other people. Two hours later it was sold. Adam the salesperson said that's life . Don't do business with them I sent an email to the manager and got no response.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from INFINITI of Naperville:

Hello David,

I would like to thank you for sharing your feedback regarding your experience with one of our consultants; However, I am terribly sorry to hear about the circumstances regarding your dealings.

I did also find an email to our GM after reading this review.  Please don't think Steve is ignoring you, he's actually been off this week and won't be returning until Monday the 21st.  I have personally forwarded your email to our Business Managers that are on-duty in his absence and will be sure to discuss everything with our GM upon his return as well.

If there is anything at all
 More ...
Dec 1, 2015
Response was great...I haven't made a decision, but their staff has been responsive and informative.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Tre,

Thanks so much for the encouraging words, and we hope we can help you find the right car to meet your needs when that time arrives.

Best regards,

Infiniti of Napervile
Sep 28, 2015
Galfer1
One of the sales staff (Doug?) called about my inquiry into a 2013 Infiniti G37 coupe, which they priced at $27,000. I asked him what I could reasonably expect to pay for the vehicle. He replied that because of the Internet they had to price their vehicles with almost no profit, but if they had to discount it a few hundred dollars to "make the deal happen," they would. I just left the auto sales industry last year. That’s the exact same lie some at my dealership told customers. Believe me, any used car priced at $27k, regardless of make or model, has at least $5,000, and probably more than $7,000 profit in the price. Used car salespeople are ranked the #1 least trusted of all professions (new car sales is #2). There's good reason for that and this guy personifies it. If you enjoy a slick sales pitch from people who lie with impunity, this is your dealership.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from INFINITI of Naperville:

Hi Galfer1

Thanks for your review, but I'm sorry that we weren't able to come to an agreement on your selected G37x coupe.  It appears a big part of that is due to some unrealistic perceptions of the margins in our cars.  

I'm glad to hear you were able to make such hefty profits when you sold cars (perhaps your previous store can accommodate a $5000 discount for you).  We're a volume based store and would rather make a little bit on a bunch of cars and grow a genuinely happy customer base vs. applying huge mark-ups and being that "typical" dealer.

Coming out of the industry
 More ...
Sep 26, 2015
Mark Schoeberlein was very responsive and dedicated to customer service.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Justin,

Thanks so much for taking some time to share a 5-star review of our dealership.  I will most certainly share this with Mark for you as well.  The door is always open should you, any family or friends ever need any assistance now or in the future.

Regards,

Infiniti of Naperville
Sep 16, 2015
migration_andre_allen93
Great service
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello Andre,

Thanks so much for the 5-stars and the review, short and sweet, the way it's meant to be!  We look forward to providing you the same great service you deserve in the future as well.

Regards,

Infiniti of Naperville
Sep 15, 2015
They contacted me as soon as they got the email I sent. And then followed up with me
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello Mary,

Thanks for much for taking some time to share a review with us.  We're glad to hear we can meet your expectations in responding to your request.  We're always here to help you with any information, or even finding that exact right car your searching for.  Have a fantastic day and thank you again!

Regards,

Infiniti of Naperville
Aug 8, 2015
Really tried to earn my business.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi David,

Thanks for taking a quick moment to review our dealership.  I'm not sure if we were able to earn your business based on the review, but I do appreciate you giving us the opportunity at your business.  We're always here to help you should you need anything in the future.

Regards,

Infiniti of Naperville
Jun 9, 2015
rjkern1
Great follow up. Not pushy.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hello RJ,

Thank you for taking a few moments out of your day to rate our dealership and performance.  I'm very glad to hear our follow up was accommodating, but not overbearing.  It can be a fine line to walk sometimes, but our interest in helping everyone is always sincere.  Please don't hesitate to contact us anytime and we'll be ready to help anytime.

Regards,

Micah Basarich
May 31, 2015
Cars as advertised.
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Good Day David,

Thank you for taking a minute to rate our dealership.  We appreciate the 4 stars and being able to serve you in finding your new car.  Please know that we will always be here to help should you or your new vehicle need anything in the future!

Regards,

Micah Basarich
May 31, 2015
TGE7979
Easy to work with bug paperwork took forever. Only two finance guys on a Saturday
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Hi Tony,

Thanks for much for taking some extra time to share your experience with us and others.  We truly appreciate your consideration in choosing us to do business with.   With that said, we also appreciate insight into our process as it helps up become more efficient.   I will be sure to share you review with management for discussion on we can continue to better ourselves.  In the meantime enjoy your new car and happy driving!

Regards,

Micah Basarich
Apr 21, 2015
No pressure dealer
Is this review helpful? Yes | No

Response from INFINITI of Naperville:

Good Day AH.  Thank you so much for taking some time to review our dealer and provide your feedback.  We appreciate you considering Infiniti of Naperville to do business with and look forward to continue serving you in the future.
Apr 12, 2015
I am so disappointed with this place. It made me not want to ever look for a car there or tell anyone good about the place. I was so happy about a car there but when I did my application online it didn't go through to them and they wouldn't keep in touch with me explaining what the problem was. I had to keep calling and some times no one would come to the phone like they were playing games. I had to wait till Monday after I finally talked to someone when I was in need of a car for work BAD! So Monday I called to speak to the head boss. He sent me to someone else that told me why they were having trouble getting my paper work but he didn't know what he was talking about because the paper work was done! So last but not least he said I need a co signer even tho I made enough money to pay the car off in a few months but he didn't know that because he was too busy trying to find things wrong instead of what they could do to make things right. Come to find out they sold the car. I went to another car lot that had the same car, same miles but different color for even a better price and they were GREAT! Worked with me and got the car out same day! Great service and I am glad I took my business elsewhere.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from INFINITI of Naperville:

Charla,

I would first like to thank you for considering us when searching for you new vehicle, and I am happy to hear that you were able to find a vehicle to meet your needs and financing requirements.  

I am; However, sorry to hear about the communication breakdown with our staff when trying to arrange your purchase.  Thank you for bringing this situation to our attention.  I absolutely take all reviews seriously and will be sure to share yours among our staff to discuss.

If you wish to speak directly I am always here to help.  Please contact me anytime at 630-241-3000 or mbasarich@a
 More ...
Feb 16, 2015
Very impressed with the dealer.
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Feb 6, 2015
Didn't end up getting car but all staff was very courteous and helpful.
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Jan 9, 2015
Quick responses to my questions
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Dec 28, 2014
Bill Haines worked with us in a most professional manner. We got a fair price on our trade-in and found the car we wanted with an excellent price tag!
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Dec 28, 2014
Great!
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Dec 22, 2014
Very helpful and understanding.
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Oct 29, 2014
Good experience, just not the car I was looking for.
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Aug 29, 2014
Quick response and follow up
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Aug 15, 2014
I was set to come see the vehicle and the salesman called me to let me know it was sold before I made the long ride there. He's helping me find a similar vehicle now.
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Aug 6, 2014
Unfortunately car had been sold
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Jun 17, 2014
overall good experience
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Jun 6, 2014
Dale was awesome..he came in on his day off to close the deal. Everything was as promised..great experience..nice guy. I still need to grab my two new tire though.
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May 23, 2014
Knowledgeable and friendly staff. Pleasant experience. Great cars.
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May 7, 2014
once deal is closed salesperson move to another party
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Apr 26, 2014
Good
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Apr 2, 2014
ernstbj
Consisently awesome internet/email experience. Received a quick response from Micah as well as several followup emails. Helpful, not pushy. I even received an email indicating the vehicle I was interested in had just been sold. I didn't buy a vehicle but first impressions have me listing them as the dealer to work with.
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Mar 30, 2014
It took them a while to respond to my actual question. They did not have the vehicle I was interested in big kept offering me other options that weren't even close to what I wanted.
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Feb 24, 2014
Asked them to stop sending me stuff, and they did
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Feb 19, 2014
Went in to look at a specific car and was told it was sold when I arrived. Ended up buying a different car which I like very much but it was more money. Looked online two days later and the car I originally went there to see that was allegedly sold, was still available and at a lower price than what it was posted at before I went in. Feel like there was some bait and switch going on. Happy with my car, but I probably wouldn't return.
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Feb 15, 2014
These guys are great - Doug Belgio and Jim McColgan are fantastic
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Jan 21, 2014
Great experience Bought this vehicle.
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Dec 24, 2013
Good car, didn't qualify for financing, but that is not the dealers fault. Well organised dealer. I would not heasitate to go back.
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Nov 25, 2013
Great service had the car as advertised speak to Micah or Scott...very happy superior service
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Nov 19, 2013
was great resopned quickly
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Oct 31, 2013
You can trust and make a deal. Thanks for everything
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Oct 19, 2013
Very prompt response and follow through. Bob Kozar is a great salesman. The only negative is the long wait to paperwork because they were selling so many cars.
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Aug 1, 2013
Good response.Didn't make a deal.wasn't the car I was looking for.
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Apr 2, 2013
The vehicles are top notch. I think the response time and finance group could be a little more It took 24 hours to find out whether or not I could qualify for financing. My previous auto purchase took just hours.
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Dec 16, 2012
Good follow up. Didn't have what I wanted
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Sep 28, 2012
Very helpful and low presure
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Sep 16, 2012
very helpful
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Aug 7, 2012
Love the place! Free car wash if you buy from them
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Aug 7, 2012
Response was prompt but did not like the car .
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Jul 13, 2012
outstanding service.
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Apr 14, 2012
Didn't purchase auto that we went to look at but found a different one they had on lot. Great dealership!
Is this review helpful? Yes | No

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