Chicago Cars US

Great Job

We spoke several times on the phone and also sending additional pictures, we put a holding deposit on the vehicle for a couple of days until we could travel the 7 hours to their location to drive it. Once we drove it, everything checked good and we completed the purchase! The staff was very professional and pleasant to deal with. We will definitely check with them again in the future when we are car shopping!

They contacted me quick, professional and very attentive.

I contacted the dealership and they contacted me back fairly quick. I had set up a day to go see the vehicle and was pleased with the service. Super friendly and serious about their cars, wouldn’t let just anyone test drive them. Didn’t end up getting the vehicle due to other reasons, but the vehicle was super clean. Will follow up with them very soon once I am able to get another vehicle!

I contacted this dealership 3 times before getting a response, which ended up being through Facebook. I was told that the car had a mechanical issue to be repaired and was being held for a customer on Tuesday, but then the car was marked sold on days before. Overall, very poor communication. I can appreciate that they were willing to hold it for a customer though, as most Chicago area dealerships will not hold a car, even with a deposit

They pointed me to the CARFAX as I had requested.

I have no complaints. Service was fast courteous and responsive. I am still interested in the vehicle.

Their reply was great I think the Land Rover was awesome in the pics anyways just no way to get there.

Trying to prechase this car. Just working on finance of the car at this time. Dealer very helpful in getting information to the leaner.

quick response, helpfull

Very polite and helpful. Am scheduling an inspection of vehicle.

We did buy the mini Cooper Clubman from Chicago Cars US. They were very friendly and serviced our car with an oil change, replacement of a leaky thermostat and hand washed the car before we drove it away. Artur was especially helpful in making this transaction as smooth as possible.

Asked for details as details stated a minor accident. Dealer had no supporting details. Difficult for me at access damage. Really liked the vehicle but am nervous with undocumented accident details.

I like their car selections. Very nice services and the staffs are extremely helpful. They fixed most stuff on my car before I get my car and told me some important notes regarding the maintenance of the car. Wonderful experience purchasing a car from this place.

Good

They responded quickly with answers to my questions.

Great

On line it appears to be a very clean dealership with some great inventory, and they advertises financing for vehicles. So I called the dealership to ask what options they had for lending (banks, terms, rates, etc.). The salesman asked me what car I was interested in and asked me to fill out the online application. So I filled out the online app and got no responce back, curious, I called a few days later. The girl answering the phone, who clearly isn't in finance tells me to go to a bank and come in with a check... do they want me to wash it and run the paperwork to the DMV/ Secretary of State befor I buy it as well? Business must be good.

Zales members were very friendly and customer service I did not buy a car

They contacted me. I asked some questions and never got a response.

They responded quickly to my request, and provided Carfax data.

Friendly and Attentive with the Service, Pleasant Experience.

Very nice. Everyone that works there were very polite and helpful. Madenmy first car buying experience very easy.

Great experience they do have very nice and clean vehicles and most important no pressures sales definitely recommend this place to my family and friends

This was the best car buying experience in my life. Quick and easy finance process and I drove away with my dream BMW. Thank you guys for your professionalism!

They have a great variety of vehicles from many manufacturers and easy to do business with.

The dealer contacted me once and I asked a follow up question and did not hear from him

They sold me a truck with a lot of problems took it back and they only fixed one thing and said nothing else was wrong with it Jacob knew the problems with the truck and ignored to try to fix them I would never shop with them ever again and would recommend no one else to do so

Finally got a response after sending multiple messages to this dealer. They didn't answer any of my questions in the response and then never contacted me again. Terrible.

The person that I talked with did not seem to want to make a cash deal. Most time when dealing with cash buyers the dealership is a little more prone to deal, but not this person. Thank you.

I can't say enough about the staff at Chicago Cars US. My wife and I flew in from Cincinnati, Ohio to purchase a pick up truck from Jacob. My wife spent 2 months looking locally (Cincinnati, Ohio) for a specific Truck (4x4, manual transmission, low miles, clean, runs great and fair price) we found a truck that fit the bill on CarGuru, only problem was it was 250 miles away. After convincing her that i wasn't completely crazy to fly to Chicago to "look" at the truck, she agreedid to give it a chance. We contacted the dealer, spoke to Jacob in sales and booked a flight. Jacob picked us up from the airport, took us to the dealer, was not high pressure. He allowed us to take our time, worked out all the details within 1 hr and we closed the deal! The truck was just as listed, it was extremely clean, ran great and the price was hard to beat within 500 miles. The service was amazing, and the staff iso so easy to work with. We were hesitant buying a car site unseen, but we were presently surprised by the whole experience in the end. Jacob made us feel like family from the start. Answered all our questions and assured us that we would not waste a trip coming from Ohio. Simply put... they are not your typical used car dealer, they're building relationships and it shows. We will not hesitate to do it again and have told all our friends to go see Jacob and the staff at Chicago cars us. Thanks for taking such good care of us! Rico & Tonia Cincinnati, Ohio

Increased the price from initial listing. Never called back after agreement on the price and many phone calls.

THey said the car had a deposit on it. Ihave a sneaking suspicion the car in the pictures was not the car being sold---I asked about it and they did not respond to that portion of my inquiry

truck still listed on site but truck is actually sold

Very good

Didnt really give me the time of day. Noone came out to actually try and sell me this car and the salesman didnt evwn go for the test drive. He also tried telling me the car didnt need a clutch which it did very badly. Overall i didnt really think he wanted to sell the car. I was trying to talk to him and he would be answering phones and walking away while there was a receptionist just sitting there not doing anything. I would not buy a car from this place very disrespectful people.

Ase un mes que puse una oferta y todavía sigo esperando no bueno

I called and was told the vehicle was not sold, but not available to be viewed, but that they would call me once the vehicle was available. Since I didn't get a call back, I called a couple of days later and they told me that the vehicle was loaned to a prefer customer for the weekend and if that customer did not purchase the vehicle, I would then be called. Long story short, I was never called back. Too much back and forth... not a pleasant experience.

Very personal sales team, I bought the M3 in question!

Fantastic

Sent me an e-mail --- haven't decided yet....