Lexus dealerships near me (Sierra Madre, CA)

They contacted me through text and followed up with me .

I had asked to appraise my car and was refused.

The car I reserved was sold as soon as I got to their place and I was half hour early on my appointment.

Excellent employees, Management and Transaction. Our young Sales Rep Jadon was fantastic. So was our Finance Guy. Would buy a car again from this dearlership. Experience Score 10+ !!!

Tried to make me pay for more than what it said the price was and said the price was a mistake after changing it from 22k to 29k and 37k for walk out price

Phone call only but the people I talked to worked with. They stayed in touch with me until I found what I was looking for

Follow up good

They don’t deserve a single star. Sold me a car that was unsafe to drive. Took to another dealership for inspection after notifying South Bay Lexus that the car was leaking puddles of oil and was not shifting without jerking, they said to bring it in to have a look. I didn't feel safe driving it, took it to independent mechanic was told give it back, took it to another dealership for inspection, found cracked dog bone engine mount, blown head gaskets, strut issues, and unknown transmission issues, I didn't want to pay an additional 200 for further diagnostics. South Bay Lexus in Torrance agreed to reverse the deal but have yet to return my down payment or cancel my loan, with the first payment already posted. I am paying for a car I do not have that I left as instructed by South Bay with Carlsbad Lexus where the inspections were done after purchasing. I had to take a train and lyft rides to sign paperwork over 80 miles away to retrieve the car I traded. Shady, dishonest? *carfax

Receive phone call stating car was available but not currently ready. However, I would be contacted Monday when the service department return after the weekend to provide status of the car. I have failed to be contacted by that dealership. I have since purchased a vehicle.

Good communication