Hyundai dealerships near me (Bronx, NY)

Very Helpful

Poor customer service and follow up. I reached out to Koeppel regarding a car they have had advertised for weeks because they had not included any photos on Car Gurus nor their own dealership website. Not a good sales strategy! Upon speaking to a sellsperson I was told she'd send photos. I hadn't received anything the next day so I emailed the dealership and got no response. The salesperson I spoke to called me back shortly afterwards and said she was still trying to get me photos. That was two days ago. This dealership apparently is not interested in selling their inventory or selling to an out-of-state buyer. In any case they do everyone a favor and keep their cars off of the internet.

Dealer was accommodating and professional. Still talking to them about a potential deal

Paul was very patient with me and helped me get the best deal possible on my new Hyundai Kona. The person who helped me in the finance department was also great.

STAY AWAY! Scammers. This dealer is why some dealers have a bad rep. Called this dealership to purchase a car outright. Car listed online at $14k with $2k down. I asked if that would mean the car was $16k to buy outright. The woman on the phone said yes. I said I had $15k in my budget and was trying to work out how to come up with additional money to purchase at the higher price. Received another call from someone else at the dealership. A man who now said the price was $18k. Have worked with many dealerships before and never encountered shady business like these people have going on.

Very responsive

They are very poor at customer service. I tried twice to talk to them in regards to this vehicle. The first time I was met with instant anger from a sales rep and he would not even have a conversation beyond this is our price and you are lucky to get it at that. I asked if they would go lower and he stopped the conversation, which lead to us getting off the phone. Several days later the dealer dropped the price of the car. Quite surprising since he said MSRP was 32k and I was lucky to get it for 22,500. After that I called again and got a different sales rep, he was much more enjoyable to work with but promised they’d reach out after he had a conversation with his manager. Have not heard a single thing from them since. That was two weeks ago.