Honda dealerships near me (Merrifield, VA)

Great experience

Great dealership with amazing staff

Yes, the dealer was very persistent about earning my business and emailed me, text me and called me about the Honda Prologue I was inquiring about.

Aggressive and transparent on price and service.

yes

Within two weeks, after my inquiry, the price was raised by $5700. I will not deal with them in the future.

This is a follow-up review. As a result of my previous review of my experience with AutoNation Honda Dulles, I received a comment from the sales team stating their disappointment that we were not able to come to an agreement on a deal. The e-mail I received asked me to contact them to discuss. Subsequently, I e-mailed again with the same sales rep as before, "Kevin," so called, asking if there was any change to their offer, vis-a-vie lowering the price of the vehicle to compensate for the remainder of the processing fee. The answer was a firm "no." As a result I have moved on to seek purchasing a vehicle elsewhere. While I understand their desire to maintain a profitable outcome for the dealership, it is a shame that they are not willing to negotiate further as I have stated that this particular vehicle is one that we have seriously considered and would purchase should they decide to continue the negotiation and meet us at the desired price.

Their price was fair, negotiation was fair but Jesus Christ their communication was horrendous. I spoke to many different people over several days and I had to constantly call in to check the status of everything. I would only deal with them again if there was a car I absolutely wanted there. They need better turnaround times and communication.

Outstanding Customer Service. Matt walked me thru the entire process- i can't say enough about his outstanding service!!!