Ford dealerships near me (Woodbridge, VA)

The absolute worse experience ever. They promised a car for us as we were on our way (3 hour drive) and 30 minutes away from the dealership they called to say they sold it to auction. That made absolutely no sense. A 2024 explorer with low miles would NOT go to auction. They undersold us or baited us in. We drove 3 hours with 2 toddlers to purchase a car they promised us and they lied. I hope this dealership gets kicked off of cargurus. This is not the first time this has happened at this dealership. Do not recommend. Avoid Koonts at all costs.

I don’t actually know if this vehicle is still available. The only responses to my inquiry that I received was their automated messages saying how dedicated their staff would be to my satisfaction. They said they would be just as persistent providing me great service as they were providing me with information in the sales portion of our interactions. As they never got back to me, I wouldn’t take that as a good thing.

Caden was very helpful and responsive.

Terrible dealership. Not willing to negotiate at all and way undervalued my trade. After pushing they just said “well that’s how we do business” wouldn’t buy a car from them if they sold it for a dollar

Dealership was very vague and not honest about vehicle. Wouldn’t communicate in a timely manner.

Was a good experience truck is beautiful and preforming great

They were great!

Satisfied

Great service great salesman

The sales agent had great mannerism and caring. The manager Rocky I feel needs improvement in his customer services skills. Never came to me after the sale was complete and said congratulations or thank you for your business.