Ford dealerships near me (Toledo, OH)

Great

I found the exact car I was looking for with a manual transmission at Briarwood Ford. I called on it as soon as it was listed. It had been getting a lot of attention so I put a deposit on the car and they took the listing down. The car suffered an accident on the lot (felled tree branch) so I had to wait a few weeks while it got painted. This was most likely covered by the dealership's own insurance. I drove 4.5 hours to Ann Arbor to come pickup the car once it was ready. I was told that it would be "Pristine" when it came back from the paint shop. Upon my first viewing of the car I had a sour feeling in my gut. The car was completely trashed. Scratches and dents everywhere, the inside looked like a barn animal lived in it. Nothing was done to the car at all. They marked the car up heavily and flipped it. I drove the entire way there and there were other interested buyers so I couldn't negotiate. It took me TWO DAYS to clean the car out. What a joke!! They are just after your money!

Purchasing from out of state/online is stressful and the fear of the unknown adds to that when purchasing a used vehicle. There were a couple hiccups (as expected with any vehicle purchase), but Austin and his team at Terry Henricks addressed them with professionalism and provided peace of mind. Adrienne in finance made the purchasing process over the phone as painless as possible. Thank you, Austin and Adrienne.