Ford Dealers Chicago, IL

"Responded right away. "

"Ok. They were very helpful."

"went and test drove said car, car was nice did not like color of interior salesman was friendly and not pushy at all"

"Unfortunately the car was not what I wanted but the sales person was very helpful and I did drive two cars there. Definitely a dealership willing to deal - just wasn't ready to buy."

"Excellent communications. The vehicle ended up being too far away for me to purchase and drive back."

"Great experience, no hustle or hassle. "

"Responded in a timely manner."

"1 word GREAT!!"

"Quick response to my request"

"Good deal but didn't offer to replace dead battery day after sale"

"Bought the car, very good service and friendly people."

"Responded quickly."

"Great over all."

"Responded quickly and very helpful "

"Great dealer!"

"Friendly, attentive, and kept in touch to see if I was interested"

"Experience was fantastic! From the salesman, Eric, who sold us the car and the manager who kept our 7 years year old entertained by throwing a ball back and forth, to the finance manager, Kevin, who was great to talk to. We couldn't have asked for a better dealer to work with"

"Quick response"

"Real quick responce "

"Everyone was great.an very helpful"

"Responded quickly to my inquiry. . nice salesgirl. .due to unexpected circumstances, was unable to get in to test drive vehicle. . did let me know a day later that the vehicle had been sold. Would do business with them in the future."

"This dealership responded in a timely matter. Had I not found a little better deal elsewhere I probably was going to purchase my vehicle from from."

"Good contact"

"Fast response "

"Good dealer "

"They got back and followed up at first. Then fell off. So I didn't make trip to buy, but was going too. Instead I bought from another dealer same day. "

"Just wanted me to come to dealership, for pressure sale. Would not answer direct text with informative answers, would not recommend, Willowbrook. Than said truck was sold and removed pics and replaced with stock photo but all info was same, about truck. Shady practices for such well known dealership!"

"Fantastic. "

"typical internet contact... nothing special, when I attempt to talk price they want to come there.. it's a 2 hr drive one way- so not worth my time when Edmunds shows the car is over priced and the dealer would only quote NADA... so there are other cars to buy from dealers and private parties."

"I felt I got a decent deal with Buss Ford. However, I was frustrated with the amount of time it took to buy a car. I was at the dealership over 3 hours. 2 hours were standing around waiting. The car had supposedly been thoroughly checked over by their technicians; yet I found a window that would not roll up all the way. Also, the car did not have a front license plate mount on it. They had no one available to mount that so I had to schedule an appointment closer to home to have that installed. "

"Dealer responded right away , gave me all the important information I need and told me to come on in and pick what I want thank you very much see you guys on my off day happy "

"Great to work with! Traded with another dealer for the exact car I wanted at the best price around! Did exactly what they said they would do! Fabulous experience! "

"They were quick to respond to my request for information. However, the vehicle was advertised as a "limited" but was actually Tundra Grade, a lesser trim. "

"I don't feel the sales staff was forth coming with all the problems on this vehicle. I drove two and a half hours one way to purchase a truck after being told how wonderful it was only to find out that they never did a multi-point inspection on the vehicle and upon immediate visual inspection there were many problems and defects that were left out. I had to walk away from the deal as I felt we're not up front about the product they were selling."

"This is another car dealership that tries to talk your credit report down,among other things as well,so they can talk Thier price up. This is not a good review,avoid this company,they are only trying to raise Thier interest rate so they can make you pay more money ,for a vehicle they no you can get for cheaper somewhere else. I hate going to dealership s in Chicago now. Thanks metro."

"Great dealership,waiting to buy"

"Not good, I requested some pictures of the under side, and they would not cooperate and send me the pictures. I live in milwaukee, wi., and I am not traveling 75+miles without getting as much visual info as possible before I start discussing purchase."

"Salesman Luc weather good salesman he took his time he walked us through and he made the deal happen"

"Didn't go in to dealer. They couldn't help me because if my credit. They were great at responding, though."

"dealership did respond in a timely manner. But the pictures I received still was not close enough to really get a good look at the car, plus no inside pictures. Never answered my question of " is there anything wrong with the car. "

"Courteous ,patient and informative about their cars. Talked with Cindi and immediately connected to salesmen Tom very knowledgeable Thank you for helping us get the right car"

"Answered my question about a van I wanted but then promised they'd call me the next morning to discuss another vehicle. That was a week ago. Never heard from them. "

"This was a model I had search for .. They responded quickly , but my finance was not yet set. 4 star "

"Called for info on vehicle. Sales woman said he would send info never did. I called the following Monday after they blew up my email with several sales pitch junk mail and still never received the info on vehicle. In the six day wait on the info they sold the vehicle I was looking at and then wanted to sell me something else. I told them if that how they run there dealership I don't want anything from them"

"Wanted me to come in asap but didn't answer questions on the car. When emailed and texted them never contacted me back. There loss not mine. Marlene"

"I will never recommend Bill Kay Ford for anyone. I am based in Iowa City, I checked in on them on a 15-seater van. They got me approved by a bank. They asked me to pay $500 refundable money so they know for sure that I was going to come sign all the paperwork to get the van and also, by that commitment, they were going to take the van off line as sold. This happened on monday, by the next day, I made that payment with the hope of traveling to go get the van on either Thursday or Friday as agreed with them. I even went ahead to get insurance on the van. On Thursday, in the morning they called me to tell me that they have sold that van on that particular day with no respect to the fact that I even paid that money. Mind you, I have bought plane ticket and also had confirmed with some clients about the availability of the van on the Saturday and the rest of the week. "

"I get a lot of emails that I have responded to,but not 1 response to the emails I send them???"

"Although the car was advertised as Lariat, when I went to the dealer we found that this car a XLT model however they offer to worked out the price to reflect that it is only XLT model, Salesman was very courteous and I was treated good. "