Ford Dealers Chicago, IL

"Recieved an email from someone at the dealership. They offered a lower price."

"Great over all."

"Had a great atmosphere and very professional. Ended up purchasing this odyssey. Was very please with how we were treated and will definitely recommend to others "

"Over priced, but good to work with."

"Dealer contacted me."

"Very easy to deal with and a fair deal."

"Very nice people"

"mike and john r great got f 150 and happy"

"very pleased with my purchase. Ken was great to work with and other staff members were very polite and welcoming."

"Prompt response with great follow-up. Have not purchased yet."

"Extremely professional. Didn't go a day without Mr. Wolfe giving me a call. Checking interest and confirming our appointment. Great people!"

"Followed up and answered my questions"

"We got a very fair deal and everyone in the dealership was a pleasure to work with. Our sales associate Richie was great to work with. We never felt pressured and he worked hard to get us the best deal possible. Even though the vehicle had no warranty they agreed to fix a few minor issues after the sale! They even provided a courtesy vehicle for us to drive while the vehicle was being repaired! I feel Art Hill went above and beyond what other dealers would have done in regards to making sure that we were completely satisfied with our used Truck purchase. I will definitely buy from them and will highly recommend them!"

"They had the vehicle at the price I really wanted"

"Quick response"

"I was disappointed when, after several emails back and forth with their sales people, I arrived for my appointment and no preparation had been made to have cars ready for me to see and test drive. It was 30 minutes before I was able to actually see a car with the features I wanted (and had discussed in detail in earlier conversations). Vincent took over, and he was great to work with. If you choose to use this dealer, I suggest you ask for Vincent from the start.. "

"good"

"Great !! "

"Very good with follow up"

"Great people"

"I bought this car and it's a joy to drive. "

"Soon as I sent the email they responded"

"Didn't like trade in price"

"Very nice to talk to."

"Did not answer my questions regarding the car I was interested. Kept asking if I was interested in a new car."

"they were responsive and contacted me in a timely manner. i need to get a replacement title before i can go forward"

"Fast response and follow up, but car is over-priced compared to others that are advertised with plus or minus options and mileage."

"When this vehicle was removed from their inventory they immediately informed me via courtesy e-mail and phone call"

"Car is just as advertised except the CD player doesn't work & it will cost $500 to buy a new stereo system. Cucci should have revealed this information prior to sale "

"price could be a little lower, because of mileage"

"Recently purchased used vehicle from Packey Webb and overall not at all satisfied. Was given car with less than 1/4 tank of gas. Brought it back to dealer after a couple days and had to spend close to $600 for front brakes and transmission flush as well as $40 for them to tighten and oil hinges on lift gate. All of this should have been done prior to them putting it on the lot for sale. They would not negotiate having these things done at the dealer expense because they had the upper hand since we had already purchased the vehicle. They should not sell a car unless they themselves would drive it as is and buy the car at the price we paid. Lesson learned, take car to own mechanic before signing a contract and giving them money and walk away if they won't let you or give you a guarantee of some sort."

"Great communication. Unfortunately vehicle was sold,but they were fast of giving a response. I did talk to a customer service rep and she asked what type of vehicle I was looking for and said they will be on look out for one, they would call or email me information. Overall very satisfied. Very nice."

"They advertised a vehicle on this site, as well as others, that was already sold. Salesman was rude about the incident and just walked away without offering any help.....Spent $23,000.00 at next dealer I stopped at."

"Worked with Tony. We were coming up from Indianapolis area. The communication was excellent the whole way through. Everyone we met there was willing to help in any way possible."

"I call for the car one day they said they didn't have two days later it was $1500 more"

"Just wanted me to come to dealership, for pressure sale. Would not answer direct text with informative answers, would not recommend, Willowbrook. Than said truck was sold and removed pics and replaced with stock photo but all info was same, about truck. Shady practices for such well known dealership!"

"Sales person was nice. Heard a noise in the motor I thought was unusual. Just wanted them to look at it they told me it sounded normal so I moved on"

"The sales staff was great but the car in question didn't have Navigation so I moved on."

"The sales person I delt with was wonderful."

"Very professional "

"I was contacted by very kind people. Mr. Avery contacted me several times and invited for test drive. I liked it and I purchased it. they delivered with all formalities completed on the same day. I am very happy and satisfied with work of Cargurus com and Metro Ford. thank you."

"Purchased new car from out of state. The car was delivered with bolt in tire, scratch on paint and the bolt in tire was the missing bolt from front splitter. The sales person told me they would take care of everything, but month later.....nothing. He claims they sent two separate deliveries, but nothing. They are liars. Then another associate gets involved name Melissa and tells me that she will take care of everything.....three weeks later...nothing! Terrible, terrible people. Please stay away as they know nothing about customer service."

"I walk in the dealer and 1st thing this young lady says to me what are you looking for, I told her I want to look at the Shelby GT350, she tells me you know it's 100K car, I was like what? The window sticker is $60,340 she says it's a special car. I told her I know and just walk out. I also told to not make the same mistake with another costumer. Most people looking at a Shelby know the car and have researched the car and heave a idea what the market is, she also told me there are very few cars like this available on the market less than 10 within 500 miles. I told that's not true and she should never say that to another person looking at a Shelby. She said that's what her manager told her. I told her to get on line and do a little research so she won't make this mistake any more. I told her to have a nice day and walked out the door. What was ironic her manager was about 10 feet from her in his dress white shirt could have come over and said something but never cared, is this how your supposed to sell a 100k car?"

"professional and responsive."

"Did not immediately answer my question about what the price of the car is? Then waited a few days to tell me they no longer have the car."

"Car listed on CarGurus website was sold. Was pestered with emails for five days afterwords even though I made it clear I had very specific requirements "

"Terrible! I went here to buy a truck... After walking around the dealership past 2-4 salesman who weren't doing ANYTHING except socializing... I decided to buy a vehicle that same day elsewhere... When are businesses going to start realizing customer service is key to success????"