Ford Dealers Chicago, IL

"I saw a vehicle on the internet and inquired about it. I received a text, call and email immediately. I went in the next day and purchased the car with no hassles. Sales was willing to work with me for my trade in. I left that day with a smile on my face. Everyone there is friendly, helpful and accommodating..a great experience!"

"Ok. They were very helpful."

"went and test drove said car, car was nice did not like color of interior salesman was friendly and not pushy at all"

"Responded in a timely manner."

"1 word GREAT!!"

"Quick response to my request"

"Quick response"

"Great experience. Like everyone I worked with. Got a fair deal and responded to all my questions."

"Responded quickly and very helpful "

"Dealer contacted right away"

"Responded quickly."

"Great over all."

"I didn't buy the car from them after all (decided to go with the other brand). But this dealership really does a great job, they tried to sell but didn't push too hard. They were most helpful with the description of all the features and options. Gave me quite a good price, I was on the fence, decided to go with the other brand in the end of the day. But it was a close call. If I ended up with the Ford, I would buy from them."

"Great dealer!"

"Great place , will buy another car from them."

"very pleased with my purchase. Ken was great to work with and other staff members were very polite and welcoming."

"Quick response"

"Extremely professional. Didn't go a day without Mr. Wolfe giving me a call. Checking interest and confirming our appointment. Great people!"

"I was disappointed when, after several emails back and forth with their sales people, I arrived for my appointment and no preparation had been made to have cars ready for me to see and test drive. It was 30 minutes before I was able to actually see a car with the features I wanted (and had discussed in detail in earlier conversations). Vincent took over, and he was great to work with. If you choose to use this dealer, I suggest you ask for Vincent from the start.. "

"Real quick responce "

"Very polite, not pushy, did purchase a vehicle, received a decent offer for my trade in, and was greatly satisfied with salesmen and their patience. Felt like I got the "red carpet" treatment."

"Everyone was great.an very helpful"

"Responded quickly to my inquiry. . nice salesgirl. .due to unexpected circumstances, was unable to get in to test drive vehicle. . did let me know a day later that the vehicle had been sold. Would do business with them in the future."

"nice people, quick respond."

"Yes, they replied, nut only to ask me when I can come in to discuss the options on the vehicle, not answer o my my specific question."

"They got back and followed up at first. Then fell off. So I didn't make trip to buy, but was going too. Instead I bought from another dealer same day. "

"Fast response "

"They did respond...unable to come to price agreement...ended up 2003 baby blue one owner in California for 9000..."

"Good dealer "

"Just wanted me to come to dealership, for pressure sale. Would not answer direct text with informative answers, would not recommend, Willowbrook. Than said truck was sold and removed pics and replaced with stock photo but all info was same, about truck. Shady practices for such well known dealership!"

"Fantastic. "

"I felt I got a decent deal with Buss Ford. However, I was frustrated with the amount of time it took to buy a car. I was at the dealership over 3 hours. 2 hours were standing around waiting. The car had supposedly been thoroughly checked over by their technicians; yet I found a window that would not roll up all the way. Also, the car did not have a front license plate mount on it. They had no one available to mount that so I had to schedule an appointment closer to home to have that installed. "

"First of all our sales associate was the best! His first day at this dealership and we were treated like kings by him. Thank you Julius. Ask for Julius. Got a great deal on a Lincoln MKS, only reason I didn't give it a 5 star rating is because they were short on financial managers that day so the process was slowed to a crawl. They did apologize, I would go back to buy my next car definitely. "

"Great to work with! Traded with another dealer for the exact car I wanted at the best price around! Did exactly what they said they would do! Fabulous experience! "

"They were quick to respond to my request for information. However, the vehicle was advertised as a "limited" but was actually Tundra Grade, a lesser trim. "

"This was by far the best experience I have had at a car dealership. They were very professional and easy to work with. They even had my car delivered to me since I live in another state and it was hard to get back to the dealership to pick it up. I would definitely buy from here again!!!!"

"Great dealership! Fast replies and negotiable! Will continue business with them."

"Very bad experience. They sold the car I wanted but didn't say anything to me. Kept calling for me to go in and didn't tell me the car was sold till I got there. This car is still up on the site that it's still for sale 3 weeks later. This is the reason I don't like buying cars at a dealer "

"Nice but they sold the truck I had applied for after I had told them I'd be there to pick it up "

"Drove 45 minutes to go there come to find out the car isn't even there yet. Would have been nice if they would tell you that on there web page. I should have called. But wanted to drive one anyway. Guy I talked to was nice but new. I proceeded to ask him if me and my wife could drive one (just the two of us) don't feel comfortable with a salesman with. I am 42 years old with a perfect driving record. And they preceded to tell me they don't allow that. I said ok have a nice day. By the way it was a $35000 mustang not a $200,000 Ferrari. Never had that happen in my life. Bad experience"

"dealership did respond in a timely manner. But the pictures I received still was not close enough to really get a good look at the car, plus no inside pictures. Never answered my question of " is there anything wrong with the car. "

"Did not have the truck I wanted but they were very prompt and courteous and continued follow up. Treated me well before even meeting me"

"Everyone was nice, pleasant and patient. The salesman stayed in contact with me with every email sent. Was looking for a vehicle with low miles and a 5 star dealership. I felt confident in purchasing this vehicle. I love it!"

"One of the worst dealers ever! DROVE 2 hours TO GET HERE WITH APPOINTMENT ALREADY SET UP. Didn't even get to test drive because I didn't look like I could afford a car apparently and you can't drive unless you set up a deal and sign on it. Managers just let me walk out with no test drive or questioning. Laughed at me as I was leaving not even a call back. NEVER AGAIN. "

"They took 5 hours from me to say that they couldnt contact the bank to check my credit background and they said that they will do it the next day and contact me to go there for final paper works and signs. The next day when I contacted them to follow up about my status, they said they sold the car in the early morning. They just putted a negative point on my credit score by running it. I dont recommend this dealer to anyone."

"I get a lot of emails that I have responded to,but not 1 response to the emails I send them???"

"The sales team responded back within hours. However, they never correct the mistake on the website for mis-identifying the trim level of the car. "