Metro Ford Sales & Service, Inc.

Internet Approved, Blue Oval Certified

6455 S Western Ave
Chicago, IL 60636

Sales: (312) 654-4535

Service: (866) 920-4068

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https://static.cargurus.com/images/forsale/2018/05/17/23/59/2017_jeep_renegade-pic-5440893866855574664-152x114.jpeg

2017 Jeep Renegade Sport Used Cars in Chicago, IL 60636

Great Deal
$2,380 BELOW
CarGurus IMV of $15,101

Price: $12,721

Mileage: 12,308

Location: Chicago, IL 60636

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Yellow Description: Used 2017 Jeep Renegade Sport for sale - $12,721, 12,308 miles
https://static.cargurus.com/images/forsale/2017/07/18/22/31/2015_ford_flex-pic-3658984403284255493-152x114.jpeg

2015 Ford Flex SEL Used Cars in Chicago, IL 60636

Great Deal
$3,408 BELOW
CarGurus IMV of $23,975

Price: $20,567

Mileage: 21,753

Location: Chicago, IL 60636

Average time on market: 51 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Silver Description: Used 2015 Ford Flex SEL for sale - $20,567, 21,753 miles with Bluetooth, Backup Camera
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Lincoln MKZ Hybrid FWD Used Cars in Chicago, IL 60636

Great Deal
$3,511 BELOW
CarGurus IMV of $20,510

Price: $16,999

Mileage: 52,484

Location: Chicago, IL 60636

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Ruby Red Metallic Tinted Clearcoat Description: Used 2016 Lincoln MKZ Hybrid FWD for sale - $16,999, 52,484 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/07/06/23/32/2016_ford_escape-pic-3866889836130486428-152x114.jpeg

2016 Ford Escape SE Used Cars in Chicago, IL 60636

Great Deal
$2,346 BELOW
CarGurus IMV of $15,345

Price: $12,999

Mileage: 54,520

Location: Chicago, IL 60636

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2016 Ford Escape SE for sale - $12,999, 54,520 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/05/19/04/10/2015_ford_edge-pic-7024591112740930088-152x114.jpeg

2015 Ford Edge Titanium AWD Used Cars in Chicago, IL 60636

Great Deal
$2,901 BELOW
CarGurus IMV of $26,899

Price: $23,998

Mileage: 23,587

Location: Chicago, IL 60636

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2015 Ford Edge Titanium AWD for sale - $23,998, 23,587 miles with Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2018/06/29/21/57/2016_ford_escape-pic-8913268227879990871-152x114.jpeg

2016 Ford Escape SE Used Cars in Chicago, IL 60636

Great Deal
$2,259 BELOW
CarGurus IMV of $15,818

Price: $13,559

Mileage: 47,108

Location: Chicago, IL 60636

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2016 Ford Escape SE for sale - $13,559, 47,108 miles with Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2015 Ford Fusion S Used Cars in Chicago, IL 60636

Great Deal
$2,110 BELOW
CarGurus IMV of $13,983

Price: $11,873

Mileage: 25,518

Location: Chicago, IL 60636

Average time on market: 26 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Description: Used 2015 Ford Fusion S for sale - $11,873, 25,518 miles with Bluetooth
https://static.cargurus.com/images/forsale/2017/04/05/22/17/2016_lincoln_mks-pic-8742600510628273163-152x114.jpeg

2016 Lincoln MKS Used Cars in Chicago, IL 60636

Great Deal
$3,488 BELOW
CarGurus IMV of $24,487

Price: $20,999

Mileage: 34,214

Location: Chicago, IL 60636

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2016 Lincoln MKS for sale - $20,999, 34,214 miles with Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2018/07/19/21/57/2013_ford_edge-pic-5513253454390857382-152x114.jpeg

2013 Ford Edge SEL Used Cars in Chicago, IL 60636

Great Deal
$2,142 BELOW
CarGurus IMV of $16,965

Price: $14,823

Mileage: 37,121

Location: Chicago, IL 60636

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Mineral Gray Metallic Description: Used 2013 Ford Edge SEL for sale - $14,823, 37,121 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/02/14/13/27/2013_dodge_durango-pic-2383917164461013522-152x114.jpeg

2013 Dodge Durango Citadel AWD Used Cars in Chicago, IL 60636

Great Deal
$2,701 BELOW
CarGurus IMV of $21,694

Price: $18,993

Mileage: 81,689

Location: Chicago, IL 60636

Average time on market: 38 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Gray Description: Used 2013 Dodge Durango Citadel AWD for sale - $18,993, 81,689 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/06/18/07/01/2014_ford_explorer-pic-7618441559615964514-152x114.jpeg

2014 Ford Explorer XLT Used Cars in Chicago, IL 60636

Good Deal
$2,256 BELOW
CarGurus IMV of $19,901

Price: $17,645

Mileage: 67,403

Location: Chicago, IL 60636

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Sunset Description: Used 2014 Ford Explorer XLT for sale - $17,645, 67,403 miles with Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2014 Ford Focus SE Used Cars in Chicago, IL 60636

Good Deal
$1,701 BELOW
CarGurus IMV of $9,022

Price: $7,321

Mileage: 64,549

Location: Chicago, IL 60636

Average time on market: 31 days Certified Pre-Owned: No Color: Tuxedo Black Metallic Description: Used 2014 Ford Focus SE for sale - $7,321, 64,549 miles
https://static.cargurus.com/images/forsale/2018/07/17/22/00/2017_ford_escape-pic-1249453197989079466-152x114.jpeg

2017 Ford Escape Titanium Used Cars in Chicago, IL 60636

Good Deal
$2,253 BELOW
CarGurus IMV of $21,252

Price: $18,999

Mileage: 29,352

Location: Chicago, IL 60636

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Canyon Ridge Metallic Description: Used 2017 Ford Escape Titanium for sale - $18,999, 29,352 miles with Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Ford Explorer XLT 4WD Used Cars in Chicago, IL 60636

Good Deal
$2,291 BELOW
CarGurus IMV of $24,650

Price: $22,359

Mileage: 56,806

Location: Chicago, IL 60636

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ingot Silver Metallic Description: Used 2016 Ford Explorer XLT 4WD for sale - $22,359, 56,806 miles with Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Ford Escape SE Used Cars in Chicago, IL 60636

Good Deal
$1,904 BELOW
CarGurus IMV of $15,792

Price: $13,888

Mileage: 47,513

Location: Chicago, IL 60636

Average time on market: 36 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2016 Ford Escape SE for sale - $13,888, 47,513 miles with Bluetooth
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 16, 2018
Did not have good customer service. No after service follow up either. No follow up to see how things are going with my new purchase. When I left I felt as if I was rushed through the sales process wirh no care.
May 14, 2018
Mizack
I did purchsae the vehicle, but their customer service sucks. This in my opinion is in part because of upper managment, not leading by example. All customers should be treated the same, whether its a cash purchase, or a finance purchase. The fact that they were givin a check, they weren't going to make any money from financing. So when i asked for a second key fob for my newly acquired vehicle. I was told by the salesman, and owner. No, anything else invested into this sale, would be a loss for them. The vehicle itself i love, but their customer service sucks. I would never recommend any of my friends, or family to ever patronize Metro ford, whether it be for sales or services. Everyone that i came in contact with during my visit at METRO FORD seemed to not have any idea of how to be sympathetic, or even empathetic to someone patronizing their dealership. My visit to METRO FORD has left a bad taste in my mouth. #SteerAwayFromThisGhettoDealership
4 people found this review helpful.
Mar 17, 2018
Although we have not yet decided on a car , we were very pleased with the fast and friendly response. They sent me a email back within minutes, even though it was after hours. She has also followed up with us every day since.
Response from current dealership:
Rick, we are happy we could could make your experience a positive one! We hope to be of service to you again! Take care!
Jan 16, 2018
Guru5TTML
Classic Bait & Switch! Avoid this dealership at all cost...there are plenty of other honest options out there. I'd give a 0 star rating if it was possible! I started contact thru the CarGurus site & was quickly contacted back by Yesenia. She answered my questions quickly & got other's involved to answer warranty information. The two people (Patrick & Maria) also answered my warranty related questions quickly. They asked if this was the only vehicle that I was interested in & I told them that it was. With the low advertised price of the vehicle & the quick responses, I felt that I was dealing with a legit business. The weekend before MLK day I was in contact with Yesenia & discussed coming in on MLK day if the expected snow held off. I told her that I was coming from over an hour away & she contacted me early Monday morning to ask if I was still going to be making it. I just finished a midnight shift, had about 2 hours of sleep & informed her that I'd be able to make it & asked about the roads/snow out her way. She stated that the roads/snow were not bad. I then asked her if the vehicle that I wanted to look at was still on the lot. She informed that it was still available. It took about 1 1/2 hours to make it to this "dealership." Upon walking into the "dealership" I was approached by a sales person that asked how he could help me. I told him that I wanted to speak with Yesenia who I have already been in contact with about the 2015 Flex. He left, came back quickly & said that she was out on a test drive with that particular vehicle but didn't know if the people were interested in the vehicle. He then promptly asked me if I would be interested in another vehicle. Realizing that I had just been baited in by the extremely low price of the vehicle that I intended to view, I told him thanks for wasting my time & walked out. I immediately contacted Yesenia & she replies, "I work in the back office I do not actually sit with customer to close deals. I apologize for any confusion.However, just spoke to my manager who informed we just sold the vehicle 20 min prior to your arrival." If they sold this vehicle 20 minutes before my arrival, why was I told that she was out on a test drive in it? Why would she be out test driving the vehicle if, in her own words, she works in back, does not sit w/customer & doesn't close deals? This vehicle was not on their lot the day I drove out there. What's even more pathetic is that the vehicle is still listed on multiple sites doing its job as the bait car! Absolutely pathetic & I will also be contacting Ford about their lack of ethics for engaging in these practices.
18 people found this review helpful.
Dec 27, 2017
Returned contact in a timely manner
1 people found this review helpful.
Response from current dealership:
We really appreciate your feedback! We pride ourselves on fast efficient service and we're glad to hear your experience reflected this! Thanks again for your business! Take care!
Dec 20, 2017
I purchased the car got a good deal the salesman and other reps.were the best got me a great deal. VERY HAPPY.
Response from current dealership:
Jack, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. We hope you continue to choose Metro Ford Sales and Service for all your vehicle needs! Take care!
Oct 3, 2017
Tracey Williams
Great customer service
1 people found this review helpful.
Response from current dealership:
We really appreciate your feedback! Thank you so much for choosing Metro Ford Sales and Service as your first choice for service!
Aug 22, 2017
Guru9NPYN
This is another car dealership that tries to talk your credit report down,among other things as well,so they can talk Thier price up. This is not a good review,avoid this company,they are only trying to raise Thier interest rate so they can make you pay more money ,for a vehicle they no you can get for cheaper somewhere else. I hate going to dealership s in Chicago now. Thanks metro.
7 people found this review helpful.
Response from current dealership:
Guru9npyn, thank you for sharing your honest feedback. I am disappointed that you have had such a negative experience dealing with us here at Metro Ford Sales and Service. I can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give me a call at (773) 776-7600 Extension 638 and I will do my best to make this better. I hope to hear from you soon.

Elli Lane
Customer Relations Manager
Metro Ford
Jul 25, 2017
Very polite, not pushy, did purchase a vehicle, received a decent offer for my trade in, and was greatly satisfied with salesmen and their patience. Felt like I got the "red carpet" treatment.
Response from current dealership:
James, thanks! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!
Jul 19, 2017
GuruXBR1
The salesmen(Marco) was very friendly. But ( Trey) salesman took the time to make sure I was comfortable with my purchase. Even though dealer was unwilling to give me a warranty. Or fix any preexisting problems. When I test drove the truck the rear camera was working but after driving off the lot the rear camera no longer worked. I hope dealers will read my comments and reconsider working with me to fix issues.
4 people found this review helpful.
Response from current dealership:
Would you please contact me as soon as you get a chance? The most important thing to us is that our customers are happy. We have no problem addressing our customer's issues when brought to our attention. You can reach me at either 773.776.7600 Ext. 638, or elane6870@gmail.com. Talk to you soon!

Elli Lane
Customer Relations Manager
Metro Ford
May 6, 2017
reedsdaman
Great customer service, and very nice cars. Highly recommend this dealership.
1 people found this review helpful.
Response from current dealership:
We really appreciate your feedback! Thank you again for choosing Metro Ford Sales and Service, and we hope to see you again soon!
Mar 25, 2017
Avery Lawrence was great to work with. We purchase a Kia Soul and the experience at the dealer was friendly and professional. The place needed some remodeling but overall I recommend Avery Lawrence. Good guy
1 people found this review helpful.
Response from current dealership:
We appreciate your recommendation of our dealership, Carlos! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Mar 6, 2017
Response was immediate, on a Sunday night, in fact! Received very helpful information and an invitation to call. Also included was a profile of all closely related vehicles available. Above and beyond service from Stephanie!
2 people found this review helpful.
Response from current dealership:
Thank you for taking the time to notice those efforts and for leaving such an awesome review! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!
Feb 12, 2017
This Ford dealer did a great job. I love the way there cars are priced. There were no games and I was out of the dealership in about an hour. I got no complaints! Julio
2 people found this review helpful.
Jan 5, 2017
Awesome prices. They did a great job for me. I would definitely recommend!
3 people found this review helpful.
Sep 17, 2016
I was contacted by very kind people. Mr. Avery contacted me several times and invited for test drive. I liked it and I purchased it. they delivered with all formalities completed on the same day. I am very happy and satisfied with work of Cargurus com and Metro Ford. thank you.
4 people found this review helpful.
Sep 12, 2016
Good
1 people found this review helpful.
Read 21 old reviews
Jul 14, 2016
Alex was great. Watch the numbers when you are signing papers but Alex was good and down to earth
1 people found this review helpful.
May 31, 2016
Good follow up
1 people found this review helpful.
May 6, 2016
When I went to see the car they told me it was sold and didn't let me know I went all the way there for nothing
3 people found this review helpful.
May 6, 2016
Very good but the price for the vehicle to high for the year
1 people found this review helpful.
Mar 19, 2016
good
1 people found this review helpful.
Feb 25, 2016
good
1 people found this review helpful.
Feb 14, 2016
Not good , will invite you to take personal mailing address, will provide low price over phone and upon going there will increase the price. Just stay away.
4 people found this review helpful.
Jan 5, 2016
Lied and said they can get anyone approved. Never heard from them once they ran my credit. What a waste of time...
1 people found this review helpful.
Dec 4, 2015
Initial salesmen was very polite his manager was very disrespectful when it became apparent we was not purchasing a car that day. Will never consider this Dealership in the future
3 people found this review helpful.
Nov 27, 2015
Perfect
1 people found this review helpful.
Oct 14, 2015
The initial salesman was not available for the scheduled meeting and was not the friendliest. I decided to walk away from the deal, because the salesman refused to run my credit to see if I could get a lower interest rate if I financed through them, than the pre-approved rate from my bank. After contemplating, I contacted him the same night via email to complete the sale, however didn't hear back. The following day, the price had risen and they refused to honor the original price. I decided to purchase the vehicle and was approved at a lower rate (had he tried running my credit the night before, I would've purchased). Additionally, the vehicle only had one key and the salesman stated that a second key could be ordered for an additional price. I was not very impressed with their customer service, however am pleased with my vehicle. If the price was not as reasonable, I would've purchased from another dealership.
2 people found this review helpful.
Oct 10, 2015
My friends and I drove from Michigan to test drive one of their vehicles. Not only were we greeted with a smile, but all of the staff were incredibly helpful and courteous. We ended up purchasing the car and I'm incredibly satisfied!
1 people found this review helpful.
Aug 3, 2015
Timely response.
1 people found this review helpful.
Jul 9, 2015
They did not show us the ford five hundred they showed us two other cars for more money, We bought a 2013 Fusion they gave us one key and said we had to pay for a second key, All the cars I've ever bought came with two keys, I contacted Levern he has not called me back yet, I emailed the general manager Marvin have'nt hard from him yet, Once they have sold you a car and your out the door they don't want anything else to do with you any more, Good luck with those guys!
1 people found this review helpful.
Mar 25, 2015
Best customer service bought a car there also loved the place so much I wanted to work there
1 people found this review helpful.
Dec 17, 2014
Dealer refused to allow me to take the vehicle to get inspected by my personal mechanic. He explained that this is the dealership's policy. Also the vehicle would not be available for 2-3 days because it was being inspected by their mechanic for Pre-Owned inventory intake inspection. Obviously they are trying to hide that there is something wrong with the vehicle and they will not let me look at it until it is repaired by their techinician whom won't report it to carfax.
1 people found this review helpful.
Response from current dealership:
We do not let anyone take vehicles to their mechanics on there own.  They can come in and inspect on our property or if time permits the sales person can accompany the vehicle off site to the consumers mechanic.  Also Metro Ford does report 100% to carfax.
Sep 9, 2014
Friendly staff
1 people found this review helpful.
May 28, 2014
Replied but didn't take offer
1 people found this review helpful.
Jun 17, 2013
good
1 people found this review helpful.
Dec 20, 2012
I ended up leasing a 2012 LEAF SL from a local dealer - Downtown Nissan -vs. buiying from this out of state dealer (I'm in Nashville, TN). I can report that I received a prompt and professional CALL back from Metro Ford (other dealers just sent auto-email reply).who answered all my questions about the vehicle and sent me additional information & specs via email that I requested right away. They were friendly and helpful and great with follow up. Looking back at my email the name of the fellow who contacted me was Avery Lawrence. Straight forward and patient in answering my questions - I can't remember what I wanted to know --- but I remember as we talked he walked out to the car while I was on the phone to look and see if the car had something loaded in it that I wanted...usb port?....hmmm. Anyway, no final sale with them but I wouldn't hesitate to use them if the need presented itself. Happy Car Shopping!
1 people found this review helpful.
Nov 26, 2011
We have not found our vehicle yet but the sales staff were very helpful as well as knowledgeable.
1 people found this review helpful.

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