BMW dealerships near me (Sylmar, CA)

Great experience…

My sales guy Wael was very helpful. He provided me current pictures of the vehicle as I requested before seeing the vehicle in person. He went above and beyond and made car buying easy. And finance manager Ali made the paperwork process smooth and easy. Thank you!

My buying experience at Pacific BMW was amazing because my sales rep Sogol was amazing.

when I went in there, they were giving me the runaround. I drove out there 2 1/2 hours for them to tell me that they sold the car that I was trying to get. I left emails. They guaranteed me that the car was gonna be there I was so excited, and then they just broke my heart and told me that it was sold they were not apologetic or sympathetic. It was a horrible, horrible nightmare.

Awful communication and customer service. I requested a video of the vehicle and was told it would be sent, but after waiting three days I had to call the dealership to follow up. I was then told they needed to check with a manager before sending it. When someone finally contacted me, they began asking personal questions about where my down payment would come from, which felt unnecessary. I did eventually receive a video, but it was only a quick 48-second clip that barely showed the vehicle. Overall, the experience was confusing and disappointing.

Fast response and exceptional customer service

I had a completely different opinion of the BMW dealership, especially in downtown Los Angeles. The employees seemed completely clueless about their job and the entire process, except for Art. I am shocked that the BMW dealer sold me the car with completely different tires. I could not imagine a BMW dealer would do something like that.

provided requested pricing promptly. kept communication followed up timely.

I was contacted promptly.

Impressive