Rusnak BMW

3645 Auto Mall Drive
Thousand Oaks, CA 91362

Sales: (805) 716-6931

Service: (844) 273-6378

Today 8:30am - 8:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 17, 2017
Homesbyfoley
Drove to the dealer and had a very good experience. Very professional with no hard sale. I was kind of disappointed in the value they gave me for my trade in and that caused me to hesitate before making the purchase. I would recommend this dealer to others and would give them a 4.5 stars if half stars were offered.
Is this review helpful? Yes | No

Response from Rusnak BMW:

We appreciate your great feedback. Thank you for choosing Rusnak BMW, and thank you for taking the time to rate your experience! We hope you love your new vehicle. Enjoy! -Al LeMoine, General Manager
Oct 20, 2017
Great dealership!
Is this review helpful? Yes | No

Response from Rusnak BMW:

Thank you for the fantastic compliments to our dealership! - Al LeMoine, General Manager
Oct 7, 2017
Good response
Is this review helpful? Yes | No

Response from Rusnak BMW:

Thank you for this feedback, Brian! We appreciate your business! -Al LeMoine, General Manager
Sep 4, 2017
rkturismo
Claude texted me and we exchanged several messages. He was polite and funny and had or found all the information I needed. It couldn't have gone better.
Is this review helpful? Yes | No

Response from Rusnak BMW:

We thank you for this fantastic feedback! I am glad to hear that you had a great experience with Claude. - Al LeMoine, General Manager
Aug 10, 2017
KonaTime
This is the only dealer that I contacted on my car search that would NOT sell to me because I am out of state. There is very little inventory where I live, so I have to search out of state. Even though I let them know that I would arrange the transport and it would be an all cash sale. Would not even have a conversation with me. Unprofessional and disappointing. Too bad!
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Rusnak BMW:

Dave,

First, let me apologize for the inconvenience this has caused you.

We pride ourselves on the level of service that we provide our customers. We made a conscious decision, based on customer feedback, not to sell out of state. The decision is based on the amount of variables and lack of control over those variables, such as transport company dispatchers, drivers, various state DMV’s with backlogs as long as 90 days etc. These factors make it impossible to ensure a world class experience, so we refrain.

Again, my sincerest apologies for any inconvenience this may have caus
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Jul 18, 2017
Deluxe_1557
Very good expierene, no pressue, friendly and fair deal.
Is this review helpful? Yes | No
Jul 15, 2017
Rusnak BMW contacted me with the build sheet and a description of the car. They were very quick to answer all of my questions. I really appreciated the fact of how professional they where.
Is this review helpful? Yes | No

Response from Rusnak BMW:

Scott, thank you for this kind review! I am pleased to hear that you received quick and consistent communication in regards to your vehicle! Thank you for choosing Rusnak BMW! Enjoy your new vehicle. -Al LeMoine, General Manager
Jul 12, 2017
Friendly and honest
Is this review helpful? Yes | No

Response from Rusnak BMW:

Thank you for the kind regards, Bruce! We appreciate your great feedback and your feedback! - Al LeMoine, General Manager
Jul 2, 2017
No high pressure. Great experience
Is this review helpful? Yes | No

Response from Rusnak BMW:

Thank you so much for the review, we look forward to your next visit at Rusnak BMW. Enjoy your Ultimate Driving Machine.
Thank you,
Greg Campbell - Sales Manager
Jun 15, 2017
Excellent service
Is this review helpful? Yes | No

Response from Rusnak BMW:

Thank you so much for this fantastic feedback, Scott! We look forward to assisting you in the future. Thank you, Al LeMoine, General Manager
May 15, 2017
Roger was great! very responsive and professional
Is this review helpful? Yes | No

Response from Rusnak BMW:

Thank you very much for the kind comment and enjoy your new BMW .
Mar 20, 2017
ezbentrider
Very good to work with no pressure gave lots of great information.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Rusnak BMW:

Glad to hear you enjoyed your visit at Rusnak BMW, Enjoy!!
Feb 18, 2017
paulwilliams415
Darren Evans very responsive and considerate.
0 of 1 people found this review helpful.
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Jan 25, 2017
Corona_613
Very helpful
0 of 1 people found this review helpful.
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Jul 23, 2016
BabyDoc
Nice car but does not have the options I am looking for.
0 of 1 people found this review helpful.
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Jul 20, 2016
Dealer responded with very positive email and one phone call. I followed up with a phone call but never heard back.
1 of 2 people found this review helpful.
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Jul 8, 2016
Fast and courteous I bought a cpo Cadillac cts
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Jun 1, 2016
Quick response.
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May 20, 2016
Great. Extremely fast response. Offered a great deal on the car we wanted. We ended up leasing from this dealer. The entire experience was extremely smooth and pleasant. Thanks.
Is this review helpful? Yes | No
May 6, 2016
Very professional - great deal - quick, easy, seamless experience. Roger is the man !!!!!
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Apr 21, 2016
dtaxer
I have worked with many dealerships over the past few years. Rusnak was by the best from start to finish. They actually meant what they said, followed up, and made the car purchase a pleasant experience. I would highly recommend them to anyone!! Ask for Claude Cantin.
Is this review helpful? Yes | No
Apr 17, 2016
Excellent customer service
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Apr 3, 2016
Good dealer.
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Mar 7, 2016
Very helpful, answered all my questions.
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Jan 4, 2016
Excellent & Professional!
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Dec 17, 2015
Excellent
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Read 23 old reviews
Nov 19, 2015
The sales adviser, Bob Anderson, was awesome to work with; however, two days after purchasing the vehicle, it was in the shop with a shot fuel pump. The finance department was not that nice either.
Is this review helpful? Yes | No
Nov 14, 2015
Dealer responded promptly with full details.
Is this review helpful? Yes | No
Oct 30, 2015
Told me they would be with me after they were done with a client. Then wrote a couple hours later saying sorry they were in the middle of selling the car i requested when i wrote before and then suggested other models/styles that i hadn't inquired about.
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Oct 8, 2015
Good
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Sep 11, 2015
Great dealer!!!
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Aug 6, 2015
I had a great experience with Claude at Rusnak BMW. He knew that I was extremely nervous about making this car purchase, and he never rushed me or made me feel pressured in any way. Everyone there treated me with respect and it was a pleasure working with them. Go Rusnak!
Is this review helpful? Yes | No
Jun 30, 2015
Very responsive and offered some great deals
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Jun 29, 2015
Glen did a great job at Rusnak Westlake BMW!
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May 18, 2015
Had a wonderful buying experience at Rusnak. Great pricing, honesty, no games.
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May 7, 2015
Even though we did not visit the dealer, their professionalism was evident in the follow up and continued contact. We would have bought a car from them but they did not have our model.
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Mar 29, 2015
SLOtco
Finance department below average in wait time.
Is this review helpful? Yes | No
Jan 4, 2015
Sales team was great without pressure.
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Nov 30, 2014
Made appointment with Jeff and was brushed off to another salesperson when I arrived. Perhaps due to the fact that it was a used vehicle and not a BMW brand? Would recommend anyone to think twice before dealing with him.
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Oct 15, 2014
outstanding
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Mar 2, 2014
Good
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Jan 26, 2014
Phenomenal
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Dec 6, 2013
Dealer responded quickly and gave me the necessary information needed
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Oct 30, 2013
Rusnak BMW have professional, low pressure sales; a pleasant, car buying experience.
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Jul 10, 2013
Responded quickly and very helpful.
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Jun 18, 2013
These guys didn't respond as if they need new customers. They must be satisfied with the customers they have right now. They never called back when they promised to. Upon all that, they offered me a trade-in value on the phone w/o even seeing my car. They sucked in terms of customer service.
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Aug 19, 2012
Anthony called me 2x and emailed me in the first 24 hours.
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Jul 5, 2011
The finance guy was a bit clinical and not nearly as personable as all the rest.
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Jun 18, 2011
Great selection of cars. No pressure, fair and knowledgeable sales team.
Is this review helpful? Yes | No

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