Pacific BMW

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800 S Brand Blvd, Glendale, CA 91204

Sales: (818) 552-4640

Service: (888) 578-3442

All reviewers have been verified to have contacted this dealer – Learn More
Apr 10, 2017
great dealership
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Mar 29, 2017
econr
Excellent young sales gave us good test drive experience on the CPO X1s and X3. Unfortunately, none met our expectations.
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Mar 20, 2017
Considering the situation that we had, we were extremely appreciative that Serj was able to respond to our email of interest within the next morning and we were able to successfully buy the car the same day. Serj and his assistant Alex did such an amazing job of making sure we didn't leave any questions we had unanswered and satisfied all of our needs, as well as our worries. They were so kind and welcoming regardless of whether they knew we were going to purchase the car or not and we absolutely loved that. We did not feel pressured at all because they were so easy going but either way we were sold as soon as we test drove the car! Serj also made the process of buying the car so quick and easy. We are still so happy with the car and thankful that we chose Pacific BMW as our choice of a dealership for buying our first car. We will definitely be recommending Serj and Alex to anybody who wants to purchase a BMW in the future.
1 of 1 people found this review helpful.
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Mar 3, 2017
Midget_1101
Steve was my salesman, and he listened more than he spoke. It was a great buying experience. He even followed up with me after the purchase to make sure all was well. There was minimal pressure to buy add-ons like gap insurance, extended warranty, and extended maintenance plan.
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Nov 21, 2016
Dealership responded and had a pleasant deal and went home with my car.....
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Oct 28, 2016
Every car is priced above MSRP and you will have to call them repeatedly to schedule a test drive. Overall, I felt that my business was not worth their time. I dealt with Dominic specifically.
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Sep 28, 2016
Maxxwell187
Ronald was very helpful. But I might say his assistant was the best, he took me on the test drive. Very knowledgeable and tech savvy. A delightful person he new the car inside and out like it he was the one who built the car. Great experience! I might be mistaken but his name if I recall is Frank.
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Sep 20, 2016
Very responsive. Not pushy.
1 of 1 people found this review helpful.
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Sep 15, 2016
Resposive
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Aug 28, 2016
I called specifically about a BMW they had advertised as a manual transmission and I drove from San Clemente to Glendale to see it, only for it to turn out to be automatic, but could be shifted with paddle shifting if you wanted that. The specifics were blurred to get me there and possibly settle for something less than what I wanted. Big waste of time and having both written and voice concersation didn't matter.
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Aug 22, 2016
Satisfied and conversation still on going
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Aug 15, 2016
I purchased a cpo 2013 550igt. I had a great experience.
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Jul 28, 2016
Kj9047633
Very good dealer. Very honest and not pushy. I was able to get a good deal on a certified pre owned BMW . There was no haggling . Following my sale customer service was awesome . They spent a hour with me explaining all the features. By far my best car buying experience I have had.
1 of 1 people found this review helpful.
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Jul 1, 2016
Great people
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Jun 8, 2016
Dealer has marked up the vehicle $15k above marl sales rep was very prude and unfriendly
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May 20, 2016
Great. Very fast response.
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May 18, 2016
maxCA100
It took about seven days and several emails to get my simple questions answered. A promised follow-up email with other vehicles for sale never arrived. Exceptionally poor experience.
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May 9, 2016
Great pacific BMW
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Apr 25, 2016
Very good the car was just as advertised and the staff was very pleasant to work with I would buy from them again.
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Apr 20, 2016
Test drove the vehicle told them I didn't want to talk about price I just wanted to drive it and they were respectful of that
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Apr 2, 2016
Love these guys...straight shooters, Great deal, great experience!
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Mar 18, 2016
Returned call in a timely manner.
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Mar 11, 2016
I didn't reply
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Mar 7, 2016
Found the car we were looking for. Great service.
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Feb 8, 2016
I purchased CPO, and the onsite team was awesome and helpful! The off-site customer service for the most part did not help anything at all.
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Jan 18, 2016
All the staffs were very helpful and had a gread car buying experience.
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Dec 17, 2015
Excellent and courteous
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Dec 16, 2015
good - bought a car
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Nov 16, 2015
Not willing to negotiate.
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Nov 9, 2015
Great!
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Nov 8, 2015
Going to see car today but so far been in contact with them in the last week. Serj is very good and informative. Answers any questions i had and the response was always quick. Definitely deserve 5 stars.
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Nov 1, 2015
Shahin is the man! Awesome customer service for a walk in. Test drive was a good 20 minutes and was taken on all road conditions from back streets to highway. Top class. Great experience.
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Oct 29, 2015
Nice experience
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Aug 23, 2015
Good response and contact.
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Aug 22, 2015
Helpful.
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Aug 19, 2015
Great people and 5 star dealer and treatment overall. Wil go back and purchase my next bmw!
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Jul 30, 2015
The dealer response very fast.
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Jun 16, 2015
gtcar
5
Good communication from Serj and technician.
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Jun 15, 2015
Great customer service!
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Jun 11, 2015
Didn't end up buying a car here, but I have to say..... their customer service is up to par. Rafy was the salesman contacted me and was thorough with the pricing etc.
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May 24, 2015
Was underwhelmed by the whole buying experience. Everything we asked the salesman he had to check with someone else, including car features Did buy a car and got a great deal
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May 18, 2015
Did attempt to work with me but I chose a different dealership that had the car I wanted.
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May 16, 2015
Dealer was excellent. Went is to see a 2012 550 but ending up purchasing a 2013 650i. Great people and the process was painless.
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May 9, 2015
great experience working with this dealer over the phone
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Read 20 old reviews
Mar 21, 2015
We talk I said I was going to get the car they sold it anyway before our appointment without telling me. Very annoying lady keeps emailing 5 times a day after that to sell different car even if I never spoke with her. Bad experience over all I ended up leasing that car.
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Mar 11, 2015
Smooth Transactions!
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Feb 14, 2015
good
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Jan 13, 2015
Prices r too high
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Jan 4, 2015
Excellent service. I was taken care of immediately by a friendly staff and was provided all the information I required.
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Jan 2, 2015
Very easy experience!!! Although the process was very long, but that was due to how busy they were with all the people that were at the dealership. Will buy from th again.
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Nov 19, 2014
Responded right away
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Oct 14, 2014
Very helpful. Found a great car.
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Aug 23, 2014
Great.
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Jun 26, 2014
I left a message regarding a vehicle, the gentleman called me back in less than 24 hrs.
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Aug 24, 2013
Very nice seller!!!
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Jul 17, 2013
Sneaky. Not willing to make a good deal.
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Jun 17, 2013
Very friendly over phone, Made appointment to test drive. Salesman showed me several vehicles, not pushy, very informational on all my questions. Worked with me on the vehicle i was interested in and made a sale. I'm very happy with the car and they continue to check up with me. I recommend Pacific BMW!!!
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Jun 2, 2013
Great service
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Apr 5, 2013
dealer did contact me back, however did not follow up on additional emails.
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Nov 13, 2012
Dealer did reach out but I had made my purchase already.
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Oct 12, 2012
Dealer responded. We waited for four hours in the showroom....facility not family oriented. No play for children.
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Jun 26, 2012
Great experience at the deakership
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May 16, 2012
smpedsnurse
5
Excellent service. I bought the car immediately! No haggle, honest, relatively quick.
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Jan 14, 2012
Info and questions answered in a timely basis.
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