New Mazda CX-9 for Sale in Akron, OH

Responded and provided most of the information I had requested

The dealer was very kind and understanding. I felt no pressure. She kept me informed.

Excellent!!

Got a hold of me right away.

The team at Mike Bass Ford was very knowledgeable and very professional. Informative and helpful, not high pressure.

Completely ridicules' ,,I had a VIP appointment last Wed. for 10:45am which was scheduled the day before and I am a hour and half away I get there and some Dave meets me says they sold it the day before , then Cassey calls me about 1/2 hr later and asks if they are taking care of me ? I shared story with him he apologized and guess what that truck still is on cargurus today ? I don't think they ever had that truck its a scam

Representative was fairly prompt with replies to questions.

Got back to me really fast and really wanted to help me get in a vehicle

Overall good

The dealer was responsive and provided the information I was looking for. But the car sold. And why wouldn’t it. It was a nice car.

Alex and Bill were great to do business with!

Had good experience. Could have waited & received more on my trade in but that’s ok. Got car I wanted. Josh was very knowledgeable & professional

They didn't even have the car that we came to look at even when I asked if they still had it and they told me yes . I did not like the dealer dealt with while there. He was rude. We ended us walking out and went somewhere else and got a great deal!

The Mike Bass Ford dealership responded to my inquiry promptly, Kayla (internet contact) was knowledgeable and accommodating. Kris (sales associate) was welcoming and knowledgeable also. The information about the car was accurate and there was no pressure to make a purchase. My experience was a positive one and I would not hesitate to recommend this dealership to friends and family.

Very helpful, good followup.

Quick response from the dealership

pleasent

Kempthorne motors was extremely helpful and understanding of our needs although we didn't buy the suv we looked at, we will go back there to get our next suv because of how they treated us. No pressure what so ever from salesman it was the best experience we ever had at a dealership.

Responded back right away. Car was sold but still made it a point to call.

Phone contact only still waiting to see if price drops

Prompt. Helpful. Car as advertised

Nate contacted me the next day via email. Unfortunately I have not made a decision if I will purchase this vehicle or not.

Haven’t met in person not mine till July

I think the car is awesome with one exception and it's something that I will not do without. The salesman has been excellent to work with but I'm just going to have to keep looking. And they are way too far away for me to go there.

Quick respond

While I did not purchase this car, they did sell me a different one! Fabulous experience, fabulous service!

Cascade was extremely responsive and very helpful throughout the car buying experience.

responded promptly

I'd go back there for my next car! They were wonderful!!

Responsive and professional.

Responded promptly!

Has been very friendly and helpful and has answered all questions I have.

Contact via text was immediate. Everyone was professional and friendly. Set up an appointment on the first contact. Car was as listed. Parked and ready for my test drive on arrival.

This is an initial review as I have not yet made a purchase from this dealer and have been communicating exclusively over e-mail so far at my preference. So far the dealer has been prompt and courteous with their communication and has not flooded my e-mail or phone with messages. I'll update this review later if I end up buying the car.

Responded quickly

Great experience with James Joseph he was very professional and helpful. During this crisis the dealership was very clean and proactive to make everyone as safe as possible. Pleasurable experience overall. Would recommend to anyone looking for a great car and experience

The staff was very friendly

Had a great experience with the sales team and the finance group. Definitely recommend if your looking for a great price!

Responded quickly and professionally

This dealer was great . They responded quickly and answered all my questions . They were willing to deal and I bought from them . I would highly recommend them .

I had an appt with the salesperson, when I came in she was off? I came in on a specific car that we had talked about for several days on line, I was told it was available for a test drive. I came in , on the coldest day of the year , and I was told it just sold last night? I think the if it was "just sold" they would have e mailed or called so I could cancel my appt. This was not a good customer experience.

The car had allot of scratches and wear that were not pictured or described. I was OK with that based on the price and age, but during the test-drive had very loud noise from the front at speed over 60. We immediately returned it to the dealership. hinted that it might be front wheel bearings. The dealership promised to return it to service dept for inspection and possible repair and re-contact me regarding it. They have not yet and the car is still advertised. .

I like the 2012 Nissan Murano I wanted it but good not work out a deal on it . They a lot of money down . I’m on a fixed income . I would love to have 2012 Nissan Murano . I think they have to work a better deal

Nice Operation

They were quick to respond and get us set up with a test drive, but there were some cosmetic issues not mentioned in the listing that really should have been, and inside of the car wasn’t vacuumed very well in the backseat. The staff was friendly, but I wouldn’t go back to the dealership based on the overall experience and details of the negotiation/sale.