New 2016 Kia Rio5 For Sale Near Chicago, IL

I found the car I was interested in at a fair price. It had some problems and I asked if the rotors could be evaluated. They ended up replacing 4 rotors and brake pads for the original price. I thought this is a very good business model. I didn't care for the sales pitch regarding extra nitrogen packages or other add-ons. Overall they were great.

They were quick to answer about my interest in the vechicle

Unfortunately, I can not recommend Liberty Auto Plaza for purchasing a vehicle. We came down from Wisconsin. And we found our experience to be your stereotypical car sales experience, where they only care about the sale and not the customer. Our sales guy, Mario, was a good guy. However, he had very little to offer us other than the vehicle itself. The atmosphere is cut throat among the sales people. Several times, other sales people literally took the desk and computer away from our sales guy while we were in the middle of our transactions. When we informed the management that the vehicle is missing both the SD card for the navigation system and the spare ignition key, we got the run around. Liberty Auto Plaza never made a real effort to resolve this for us. They never made an effort to look for the items. And of course, they never returned my phone calls. It's funny. Pre-sale, I was getting phone calls left and right every day. But after the sale, the used car manager, Greg, was on vacation and no one else could help us or never returned my daily, multiple phone calls. The only good part of the Liberty Auto Plaza experience was the Finance guy, Brad (I believe). He was very efficient, accurate, and considerate of our time. But you got a sense of how little Liberty Auto Plaza values customers when you just spend almost $34,000 and never once did any management come out to meet us or even see if we are ok. Our sales guy, Mario, was on his own. And when I would call, the internet manager, Nina would forget Mario's name. In my opinion, if you like receiving some customer service when you spend big money, like when you purchase a vehicle, then don't go to Liberty Auto Plaza. Unless, you know exactly what you want and don't care about the customer service, you can find way better shopping experiences elsewhere.

I sent an e mail inquiry to the dealer. They responded both via e mail, and with a phone call. I asked for more pictures of a car and they sent them promptly. Although I didn't purchase a car, or visit the dealership, they did everything I asked quickly and courteously.

They responded promptly and efficiently, just wished they were closer to my home. In the future when I have more time I will contact them, to experience there dealership!!

After a test drive I made an offer. The offer was respectfully rejected without a counter offer. Fortunately, I bought a vehicle less than one mile away.

THey sent pictures and didn't send pics of all sides. Well, the side left out had a HUGE, I mean HUGE dent. I drove 4 hours to see a beat up car. But, oh well. I had researched 4 other options in the area and bought a newer R350 that day. But, they were deceptive, in my opinion.

Didn't get the salesman I asked for and the truck was a real piece of junk

Quick responds very helpful

Car listed on CarGurus website was sold. Was pestered with emails for five days afterwords even though I made it clear I had very specific requirements

Prompt response and followup

Never saw the car but response was quick

Contacted me quickly

Contacted me right away