New 2016 / 2017 Kia Rio For Sale Near San Antonio, TX

Responded quickly to inquiry ... were knowledgeable and friendly. Dealership wasn't open when I was available to go look at the vehicle therefore we weren't able to make a sale.

The person Legend used to contact me initially was not a sales agent and after several emails I made an offer only to find this person was not authorized to deal with customer offers. The next day I received an email from one of Legend Mazda Kia sales associates explaining their price was not negotiable.

Called me once and I returned the call. Couldn't get in touch with the salesperson and was never contacted again.

Email right away n answered questions about car

This was one of the worst car buying experiences of my life. Things started well. I received an email asking if/when I would like to see & test drive the car. Email said they would have the car pulled up in front and ready to go with VIP service. I arrived right on time but it wasn't pulled up and ready to go. Irma greeted me when I arrived and said she would have the car brought around front. Test drive was good and I was interested. I was passed off to Hutch who tried to pin me down to a monthly payment commitment. Told him the terms were as important to me as the monthly payment. Told him I wanted to finance through the credit union I've always used; also max term of 72 months, interest rate of 3.55 and I would not move any of my present loan on the vehicle I was trading in to a new loan. Finally came to an agreement and I get to the finance guy's office. Not one of the terms I told Hutch were a must have were in the finance agreement. He had also checked a box saying I had been offered GAP and refused it. Only he never offered or even discussed GAP on this loan with me. When discussing my present loan on my trade in car, I told him GAP insurance was included in the loan and that I would never be without it on a 72 month loan so he knew I wanted GAP. Hutch also gave a purchase price $400 higher than the price advertised on Cargurus to the finance person. When I questioned the price on the purchase agreement the finance person said "that's what they gave me." No attempt to contact the sales person to find out why the discrepancy. Very unprofessional. When I asked to see the finance agreement for the terms I was told "I haven't printed it yet." I said I would not sign the purchase agreement without seeing the finance agreement. So he printed it. That's when I found out they used a different bank than my credit union, interest rate of 3.99, 75 month loan, and had moved over $2500 from my old loan to the new loan. Not one thing I had told Hutch was a must have for a deal was on this finance agreement. SO unprofessional.