Response from Charles Boyd Chevrolet Cadillac Buick GMC Of Henderson:
We appreciate you taking the time to express your concerns, it seems that your experience didn't live up to either of our expectations. As you are aware, legally we cannot remove the documentation fee from paperwork, but we feel that we made every attempt to compensate you and accommodate your request. Regretfully, we were still unable to come together. If we can assist you in the future, please let us know.