Toyota of Grand Rapids

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Express Lube, New Owner Events, Signature Dealer, Parts Center, Fleet
T.E.D. Dealer, Toyota Certified Used Vehicles, Toyota Tire Center

2555 28th Street, S.e.
Grand Rapids, MI 49512

Sales: (877) 703-5930

Service: (877) 703-5880

Today 9:00am - 6:00pm
(Closed Now)
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https://static.cargurus.com/images/forsale/2017/09/14/09/11/2014_toyota_4runner-pic-8002535430357494410-152x114.jpeg

2014 Toyota 4Runner SR5 4WD Used Cars in Grand Rapids, MI 49512

Good Deal
$2,921 BELOW
CarGurus IMV of $28,920

Price: $25,999

Mileage: 52,900

Location: Grand Rapids, MI 49512

Average time on market: 36 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Magnetic Gray Metallic Description: Used 2014 Toyota 4Runner SR5 4WD for sale - $25,999, 52,900 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/22/10/05/2013_honda_civic-pic-33577704290179480-152x114.jpeg

2013 Honda Civic LX Used Cars in Grand Rapids, MI 49512

Good Deal
$891 BELOW
CarGurus IMV of $12,668

Price: $11,777

Mileage: 27,012

Location: Grand Rapids, MI 49512

Average time on market: 21 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Polished Metal Metallic Description: Used 2013 Honda Civic LX for sale - $11,777, 27,012 miles
https://static.cargurus.com/images/forsale/2017/09/06/09/24/2013_honda_cr-v-pic-3668639128587418710-152x114.jpeg

2013 Honda CR-V EX-L AWD Used Cars in Grand Rapids, MI 49512

Fair Deal
$699 BELOW
CarGurus IMV of $19,686

Price: $18,987

Mileage: 37,597

Location: Grand Rapids, MI 49512

Average time on market: 35 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Crystal Black Pearl Description: Used 2013 Honda CR-V EX-L AWD for sale - $18,987, 37,597 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/29/09/01/2014_subaru_forester-pic-2290616670399337543-152x114.jpeg

2014 Subaru Forester 2.5i Premium Used Cars in Grand Rapids, MI 49512

Fair Deal
$678 BELOW
CarGurus IMV of $14,275

Price: $13,597

Mileage: 107,246

Location: Grand Rapids, MI 49512

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Dark Gray Metallic Description: Used 2014 Subaru Forester 2.5i Premium for sale - $13,597, 107,246 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/14/09/56/2014_jeep_compass-pic-7580724128624619053-152x114.jpeg

2014 Jeep Compass Latitude 4WD Used Cars in Grand Rapids, MI 49512

Fair Deal
$343 BELOW
CarGurus IMV of $13,940

Price: $13,597

Mileage: 62,823

Location: Grand Rapids, MI 49512

Average time on market: 35 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Clearcoat Description: Used 2014 Jeep Compass Latitude 4WD for sale - $13,597, 62,823 miles with Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/10/31/21/01/2016_kia_soul-pic-7392771599906302968-152x114.jpeg

2016 Kia Soul + Used Cars in Grand Rapids, MI 49512

Fair Deal
$338 BELOW
CarGurus IMV of $14,635

Price: $14,297

Mileage: 40,940

Location: Grand Rapids, MI 49512

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Fathom Blue Description: Used 2016 Kia Soul + for sale - $14,297, 40,940 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/11/14/16/59/2017_toyota_highlander-pic-4408173652481664398-152x114.jpeg

2017 Toyota Highlander XLE AWD Used Cars in Grand Rapids, MI 49512

Fair Deal
$250 BELOW
CarGurus IMV of $38,016

Price: $37,766

Mileage: 9,832

Location: Grand Rapids, MI 49512

Average time on market: 20 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Celestial Silver Metallic Description: Used 2017 Toyota Highlander XLE AWD for sale - $37,766, 9,832 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/11/16/20/14/2013_toyota_prius_c-pic-7997877654165811121-152x114.jpeg

2013 Toyota Prius c Four Used Cars in Grand Rapids, MI 49512

Fair Deal
$84 ABOVE
CarGurus IMV of $10,914

Price: $10,998

Mileage: 93,308

Location: Grand Rapids, MI 49512

Average time on market: 35 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Absolutely Red Description: Used 2013 Toyota Prius c Four for sale - $10,998, 93,308 miles with Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/11/18/00/24/2013_toyota_highlander-pic-5389602378527921046-152x114.jpeg

2013 Toyota Highlander Limited AWD Used Cars in Grand Rapids, MI 49512

Fair Deal
$99 ABOVE
CarGurus IMV of $27,498

Price: $27,597

Mileage: 48,324

Location: Grand Rapids, MI 49512

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: 5-Speed Automatic Color: Black Description: Used 2013 Toyota Highlander Limited AWD for sale - $27,597, 48,324 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/11/08/10/18/2015_toyota_prius-pic-1986068202662862112-152x114.jpeg

2015 Toyota Prius Four Used Cars in Grand Rapids, MI 49512

Fair Deal
$162 ABOVE
CarGurus IMV of $19,837

Price: $19,999

Mileage: 45,570

Location: Grand Rapids, MI 49512

Average time on market: 23 days Certified Pre-Owned: Yes Transmission: Continuously Variable Transmission Color: Sea Glass Pearl Description: Used 2015 Toyota Prius Four for sale - $19,999, 45,570 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Power Package, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/26/09/19/2013_toyota_tacoma-pic-6664801161890393319-152x114.jpeg

2013 Toyota Tacoma Double Cab SB V6 4WD Used Cars in Grand Rapids, MI 49512

Fair Deal
$200 ABOVE
CarGurus IMV of $24,244

Price: $24,444

Mileage: 87,005

Location: Grand Rapids, MI 49512

Average time on market: 38 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Color: Black Description: Used 2013 Toyota Tacoma Double Cab SB V6 4WD for sale - $24,444, 87,005 miles with Steel Wheels, Backup Camera, Off Road Package
https://static.cargurus.com/images/forsale/2017/10/07/10/19/2015_dodge_journey-pic-6750485409931600750-152x114.jpeg

2015 Dodge Journey SXT Used Cars in Grand Rapids, MI 49512

Fair Deal
$190 ABOVE
CarGurus IMV of $14,254

Price: $14,444

Mileage: 62,661

Location: Grand Rapids, MI 49512

Average time on market: 34 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: White Description: Used 2015 Dodge Journey SXT for sale - $14,444, 62,661 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/30/22/27/2009_lexus_rx_350-pic-5854023322515028390-152x114.jpeg

2009 Lexus RX 350 AWD Used Cars in Grand Rapids, MI 49512

Fair Deal
$171 ABOVE
CarGurus IMV of $13,426

Price: $13,597

Mileage: 120,374

Location: Grand Rapids, MI 49512

Average time on market: 23 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Overdrive Description: Used 2009 Lexus RX 350 AWD for sale - $13,597, 120,374 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/11/17/20/11/2011_toyota_sienna-pic-3239169799373494898-152x114.jpeg

2011 Toyota Sienna XLE 8-Passenger Used Cars in Grand Rapids, MI 49512

Fair Deal
$195 ABOVE
CarGurus IMV of $17,260

Price: $17,455

Mileage: 88,044

Location: Grand Rapids, MI 49512

Average time on market: 30 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: South Pacific Pearl Description: Used 2011 Toyota Sienna XLE 8-Passenger for sale - $17,455, 88,044 miles with Leather Seats, Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/19/10/13/2014_honda_cr-v-pic-2895499806922267103-152x114.jpeg

2014 Honda CR-V EX AWD Used Cars in Grand Rapids, MI 49512

Fair Deal
$156 ABOVE
CarGurus IMV of $18,831

Price: $18,987

Mileage: 29,088

Location: Grand Rapids, MI 49512

Average time on market: 31 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: White Diamond Pearl Description: Used 2014 Honda CR-V EX AWD for sale - $18,987, 29,088 miles with Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 14, 2017
DFKnight
We had been looking for a specific car for awhile when we found one here online..We contacted the dealer ship to find the car wasn't available due to inspection and repairs. The sales person indicated that we would be contacted as soon as it was available. This is when the wheels feel off the deal. Communication was often and conflicting. After 6 days we purchased from another dealer. Confused and Disappointed
Is this review helpful? Yes | No
Aug 16, 2017
GuruDTWM
Good!!!
0 of 1 people found this review helpful.
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Aug 9, 2017
mik9940
very prompt contacting me
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Jul 28, 2017
Have only been connecting with the dealer by e-mail, but have gotten good answers. Have not bought car yet, but will soon, as I am in a different state than they are.
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Jul 28, 2017
Tsweaver
They responded in a timely fashion. Courteous when we test drive the car.
Is this review helpful? Yes | No
Jun 29, 2017
Very professional folks here at Toyota of Grand Rapids. The dealership is full service with new and used cars and trucks, collision repairs, body and detailing shop, mechanical service for all makes...even valet parking in the service department. Excellent attention without being too pushy. They sold me a vehicle and have done some small service fixes on several issues for which they did not charge me in spite of my having purchased the used 4Runner "as is."
Is this review helpful? Yes | No
Mar 16, 2017
We live 2 hours away and asked the dealer to hold it for us from a Saturday to Monday. The only way was if I put a $500 deposit down, I did and drove over. After driving it I offered to buy it if they put new tires on it at the internet price. The saleslady said "no" and offered me a tool to go out and check the tires for tread depth, and said they were within the certification standards. This is March in Michigan and the off brand tires on the vehicle would have to be replaced prior to next winter(8 months). We declined to buy the Toyota Highlander at $26,777, the internet price and asked for our deposit back and went home.
2 of 4 people found this review helpful.
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Mar 13, 2017
Didn't end up purchasing there but Rachel and Darryl were awesome to work with. They quoted me a price that I thought was a great value for the vehicle. Just found one with different options that my wife liked better.
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Feb 24, 2017
I worked with Nick Snyder at Toyota of Grand Rapids to purchase a used 2008 Acura TL. I live out of state and Nick's assistance in making this purchase was extremely helpful. I caught an early morning flight and landed at Gerald R Ford airport around noon. Nick was kinda enough to pick me up at the airport and the entire process of purchasing the vehicle took just a few hours. The process was easy and the vehicle was in great condition for a 2008 and was exactly as advertised.
2 of 2 people found this review helpful.
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Aug 15, 2016
Toyota was fast, efficient and very helpful with out questions and concerns.
1 of 2 people found this review helpful.
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Jun 20, 2016
They contacted me, but were slow on sending me a copy of the carfax even though I requested it twice.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of Grand Rapids:

Holly, we apologize for the length of time it took for you to receive the CarFax report. We strive to always answer customer questions thoroughly and reply to them in a reasonable amount of time, thank you for your feedback regarding this issue.
Sincerely, Toyota of Grand Rapids
Jun 16, 2016
We had read reviews that the dealer has to drive with you for the test drive, but when we arrived for our scheduled test drive, no one was expecting us (despite us receiving 3 confirmation emails.) Lots of snark from the people we encountered (one Internet coordinator told us she texted us and we never responded...though we clearly provided a home phone number and responded to email confirmations.) Liked the vehicle, but not the awkward sales talk ("if you don't buy it from us, we'll need to sell it to another dealer", and "we will only fix those problems you noted if you commit to buying it".) Wound up purchasing the van there, but not sure we trust them to do service on the vehicle now.
2 of 2 people found this review helpful.
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Response from Toyota of Grand Rapids:

Thank you for your review, Ryan. Customer feedback is always encouraged and appreciated. We are sincerely sorry you are unhappy with your experience with Toyota Scion of Grand Rapids. Meeting guest expectations is our number one priority. Your satisfaction, and the satisfaction of all our guests is important to us, and we want to make sure we do everything in our power to provide prompt and transparent customer service now and always. We hope to see you again in the future. Please feel free to call us at (616)-574-8100 or stop in during business hours, and we will be more than happy to address
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Jun 1, 2016
called them they said they dont have this car mmm
1 of 3 people found this review helpful.
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Response from Toyota of Grand Rapids:

Joe, occasionally a vehicle is sold but is still posted on the internet for a brief period of time or a vehicle is not actually on out lot due to it being detailed elsewhere. We aren't familiar with your exact situation but hope this explanation answers some questions you may have had.
Apr 22, 2016
Sales person contacted me by phone immediately! He was very knowledgeable about the vehicle history and quite helpful!
1 of 1 people found this review helpful.
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Response from Toyota of Grand Rapids:

Hi Steve! Thank you so much for your kind review! We are very happy that you were helped in a knowledgeable, efficient manor! We hope to continue to help you in the future! Best regards, Toyota of Grand Rapids.
Apr 19, 2016
very courteous and pleasant. Did everything possible to make the experience pleasant.
1 of 1 people found this review helpful.
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Response from Toyota of Grand Rapids:

Hi Del! Thank you so much for your kind review! We are very pleased that your experience with us was pleasant! We hope that we are able to continue helping you with any needs you might have! Best regards, Toyota of Grand Rapids.
Apr 16, 2016
promised to lower price if i drove 2 hours-- that didn't happen--"price is what it is not negotiable" when I declined, the offer was mysteriously changed to include 2 years of warranty but not until I had declined there supposed best price
2 of 2 people found this review helpful.
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Response from Toyota of Grand Rapids:

John,
On behalf of Toyota of Grand Rapids I would like to apologize, this is not how we do business here and I would like an opportunity to talk to you so we can make sure this situation doesn't happen to future customers. Please give us a call at your earliest convenience so we can discuss this matter further.
John Gemmer
Sales Director
616-574-8100
Apr 11, 2016
Very friendly staff, easy to talk with and hope to do business in the future.
Is this review helpful? Yes | No

Response from Toyota of Grand Rapids:

Hii Jerry, thank you so much for your kind review! We look forward to doing business with you in the future! Best regards, Toyota of Grand Rapids.
Feb 24, 2016
Very easy to work with.
Is this review helpful? Yes | No

Response from Toyota of Grand Rapids:

Chad, we are very happy that you enjoyed your experience here! We hope to keep serving you in the future! Best regards, Toyota of Grand Rapids.
Feb 10, 2016
Great, and helpful.
Is this review helpful? Yes | No

Response from Toyota of Grand Rapids:

Jorge we are so happy that we could provide helpful service for you! We look forward to working with you in the future!
Jan 31, 2016
Awesome experience sales person Darren H amazing NO pressure. I email that night next morning receive an email with his contact information. I stop in after work looked at the vehicle we talked explain what I wanted and would wait until I see the other similar vehicle that showed online. Next day saw vehicle, specs, pricing etc. Decided to go with the second vehicke Darren off that day but called me on iff day to let me know it would be ready for me that Friday to pick up. Jay took his time over my paper work explaining every then and even got an even better deal on the deal I was getting for a vehicle I've been wanting since 1998. I'm patient great things come to those who wait :0). I would recommended this dealer and Darren Harold. All salesperson were friendly there in a no pressure environment.
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Response from Toyota of Grand Rapids:

Karen thank you so much for your kind review! we are very lucky to have people like Darren and Jay on our team! We hope to be able to provide positive experiences for you in the future as well! Best regards, Toyota of Grand Rapids.
Jan 27, 2016
chriskreft
Many other dealerships have simply scanned my drivers license and let me take it for a test drive on my own. I've been to Toyota of GR twice now and both times I had to first sit down with a rep and give contact info, tell them why I was interested, etc. which I didn't really want to do. I also felt that having a sales rep in the car talking to me distracted me from checking all the things I wanted to on the car. Finally, while I was interested in the car, I had an independent mechanic check over the car - he discovered some issues, the most prominent of which was that the rear brake rotors needed to be replaced or refinished. Toyota reps took a long time talking with their Service Dept before finally telling me that they couldn't do any repairs without me paying for it, even though it's a certified pre-owned vehicle. Reps spent more time gathering ways to show me that "I was getting a good deal" than addressing the problems I highlighted.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Toyota of Grand Rapids:

On behalf of Toyota of Grand Rapids I would like to apologize for any negative experience you may have had. I would like to have a chance to make this right, please give us a call at your earliest convenience so we can discuss this matter further.

John Gemmer
Sales Director
616-574-8100
Jan 7, 2016
Good response. Only problem the price on there cars are to high. They won't even come down to blue book prices.
2 of 2 people found this review helpful.
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Dec 27, 2015
Selling used cars for more then new. Not willing to negotiate
1 of 1 people found this review helpful.
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Read 32 old reviews
Oct 10, 2015
Friendly, courteous, helpful
Is this review helpful? Yes | No

Response from Toyota of Grand Rapids:

Hi Dave, thank you so much for your kind review! We are so glad that our team was able to provide a friendly and helpful experience for you! We look forward to helping you with any other needs you might have in the future! Best regards, Toyota of Grand Rapids.
Aug 18, 2015
Friendly, large dealership with lots of inventory, nice used cars and friendly professional help. Nice atmosphere. They stand behind their vehicles and are fair to deal with. Many of the used cars belonged to their customers, rather than buying most of them at auction. NOTE: If you buy a Brand NEW car there, they stand behind the powertrain for the life of the vehicle! That is a rare dealership bonus!
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Response from Toyota of Grand Rapids:

Hi Brad, thank you so much for your kind review and your business! We are so glad you were happy with the services we had the pleasure to provide you. We look forward to serving you in the future!
Aug 11, 2015
lightdancer
Corresponded via rather impersonal automatic email. Did not end up having what I wanted.
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Jun 12, 2015
Told me car was sold when it wasn't. Took about 3 weeks to respond to initial email.
1 of 1 people found this review helpful.
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Jun 6, 2015
Toyota not good Dealer for me , because the are know very good the are can't give me 2 cars of year and told me to pay $ 2000 for down payment , after 1 week Toyota told me I lost my money so why gave me sign the paper and you know very good Toyota can't give me the second car???? Not good Dealer
1 of 1 people found this review helpful.
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May 12, 2015
Fast response. Courteous, very professional
Is this review helpful? Yes | No
Mar 17, 2015
No pressure.
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Mar 4, 2015
Good
Is this review helpful? Yes | No
Nov 4, 2014
dealer responded quickly, was very friendly. did not address issue of front end damage to car that was not evident in pictures posted.
Is this review helpful? Yes | No
Nov 2, 2014
efficient and no hassle, bought the mini.
Is this review helpful? Yes | No
Oct 30, 2014
When we called their prices were over the top! We purchased a 2012 from a private owner. Saved $6,000.00.
Is this review helpful? Yes | No
Aug 5, 2014
Very thorough and helpful to make you feel 100 percent that you've made the right decision. Very easy to go thru the process
Is this review helpful? Yes | No
Aug 4, 2014
wow, I was treated more than fair and got a great deal on a fantastic car! Great job Darren, many thanks.
Is this review helpful? Yes | No
Jul 28, 2014
Received email invitations to schedule a test drive. Chose a different make all together so interactions were short lived.
Is this review helpful? Yes | No
Jul 5, 2014
Prompt in response even though I foundwhat I wanted somewhere else.
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Jun 30, 2014
Great experience. I was treated well and was very happy with this dealership.
Is this review helpful? Yes | No
Jun 6, 2014
Way to in your face about making a purchase.
Is this review helpful? Yes | No
Jun 1, 2014
Very helpful. Remembered what I was looking for and called me with another suggestion which I purchased.
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Apr 10, 2014
And very affordable
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Apr 3, 2014
Wrong price on the site
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Mar 27, 2014
Not willing to negotiate...nice people
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Feb 21, 2014
Excellent communication, Nick was able to get the exact vehicle I wanted and complete the purchase on the same day. I'm extremely happy with my Highlander and will be back for our next Toyota in the future.
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Jul 21, 2013
Looked at a Corolla s instead. Sales person was typical high pressure "If I can get that price will you buy today" knowing that the "sales manager" OK was out of the question. He hoped we would love the car. I wasted almost 2 hours of my life I will never get back.
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May 16, 2013
Dealer called 2 days later stating the Lexus had sold.
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May 3, 2013
yankuic
5
Prompt response is what I can say
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Mar 26, 2013
dealer was very good to work with, gave us what we feel is a great deal on a great car would recommend the to anyone
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Mar 20, 2013
My experience with Kendra was wonderful. She got me the car I wanted, a convertible Sebring 2012, very low miles, lot's of extras in two days. She took care of the financing and was ready for me to pick the car up the day after talking to her. She is kind, considerate, and does her best to get a good fit for you. I highly recommend. This is the second time I have had a great experience. I leased a Camry from them several years ago, as well. Also a good experience.
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Nov 18, 2012
excellent. Darren Harrold
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Aug 28, 2012
great Service Love Emmy:)
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Aug 16, 2012
Good People, Excellent Service.
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Jun 29, 2012
Golfergal
Very nice sales personel. Followered up promptly and was very helpful.
Is this review helpful? Yes | No
Sep 29, 2011
This is the second truck I have bought from the dealer. They put new 20" flat black rims on this 2010 Tundra and gave me the original set.
Is this review helpful? Yes | No

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