Berger Chevrolet, Inc.

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GM Certified Internet Dealer, GM Certified Used Vehicles

2525 28th St Se
Grand Rapids, MI 49512

Sales: (877) 459-9592

Service: (616) 949-6344

Closed Today (Sun)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 7, 2018
Sale went good but transfer did not, the secretary of state made buy new plate because it was old dealer transfer so we got to pay for both .
Jan 14, 2018
Guru5VYHV
This was a great experience. The staff was friendly and accommodating. If I could, I would rate my experience as 4 1/2 to 4 3/4 stars. I felt the communication between the departments wasn't the best. For example, there was a special for trade ins and I was told about it from the staff handling the online page but the actual sales person didn't know about it after I mentioned being told and had to research it. Overall, my family and I were thrilled. We even had to stay past the time of the official closing time to complete the transaction and the staff was very accommodating.
Response from current dealership:
Thank you for the feedback! I will pass your review on to management and, hopefully, we can improve our communication. Have a great day!
Nov 24, 2017
Response to my inquiry was very prompt by way of email which invited me to call to set-up a time to review the vehicle I was interested in. I did just that and had a useful and productive conversation with the person organizing the visit...however, the vehicle had "sold the day before". Pretty sure I wasn't shocked. Non-the-less, the salesman I met with was very accommodating. Although I did not purchase just then I plan to revisit again soon in hopes that the selection of used vehicles is better.
Response from current dealership:
Thank you for sharing your experience with us, Larry. Our inventory changes daily; make sure you check back often to see what we have in stock!
Jul 29, 2017
They responded well and did try to contact me but for reasons not of their doing I was unable to meet with them.
0 people found this review helpful.
May 1, 2017
GuruLTHZ
When I went to the dealership they said sorry we just sold the suv and tried to sell me one that was $2,000 more. The sales person even told me that they have pictures of vehicles on line that are not even at the dealership.
3 people found this review helpful.
Response from current dealership:
GuruLTHZ,
In order to investigate this further, I need your first and last name. We cannot look up customer data without accurate contact information. Please leave your contact information or call me at (616) 575-9608.
Thank you,
Lenny George
Mar 21, 2017
Went to look at a car. This dealership is so big and so busy it's like waiting to see your doctor at an appointment. Nice looking cars. Just don't have time to wait all day. Located I. Big city.
1 people found this review helpful.
Response from current dealership:
Joe, I apologize that you felt as though you were at the doctor. Having a large inventory of vehicles means having a large staff. Our team would love to have the opportunity to meet with you and answer any questions you have about our vehicles! Feel free to give our team a call at (616) 949-5200. We can get you set up with an appointment or answer any questions over the phone! Thanks, Joe. Have a great day!
Feb 4, 2017
I bought a 2017 Chevy Equinox. Thjey made me a deal I could not pass up.
0 people found this review helpful.
Response from current dealership:
Ronald,
Thank you so much for reviewing our dealership on Car Gurus. I'm glad we were able to give you a deal that you could not pass up! We hope to see you again, Ronald.
Sep 23, 2016
Got back to me quick but sold the car
0 people found this review helpful.
Sep 2, 2016
Ended up purchasing the truck, overall a good experience but they were very busy so I had to be a bit aggressive to obtain the service that I needed.
2 people found this review helpful.
Aug 13, 2016
Everyone from the salesman to the used car manager to the finance manager was on the same page to get me into this car at the best price in a very short time. I was also very satisfied with what I was offered for my trade. I thought that the offer was very fair, and I have never been able to say that before about trading anything in. Great experience. Didn't try to give me anything that i didn't want.
1 people found this review helpful.
Read 29 old reviews
Jun 15, 2016
Quick responses, but not good info on vehicle or pictures of it.
1 people found this review helpful.
Jun 9, 2016
Great follow up
0 people found this review helpful.
May 29, 2016
Bmouat
Great to work with.
0 people found this review helpful.
May 27, 2016
Izzygirl
Nicole called and stated the vehicle I inquired about wasn't actually available in the listed color. After trying to engage me in older/different vehicles, she took all of my specifications and said she would review inventory and contact me. That was a week ago and I have not heard from her. Additionally, the vehicle I was interested in is still listed online. This feels like a bait and switch type of advertisement.
3 people found this review helpful.
May 13, 2016
Met with Vic at the dealership, after a test drive and some haggling, we came up with a fair price, I purchased the Equinox.
1 people found this review helpful.
May 12, 2016
Good
0 people found this review helpful.
May 1, 2016
they did contact us we were just looking right now.
0 people found this review helpful.
Apr 3, 2016
Priced way to high
2 people found this review helpful.
Mar 30, 2016
MKFarms
responded quick, able to make deal on car, we had to drive long way to see it and it was as advertised. would recommend buying from Berger Chevrolet.
Jan 29, 2016
Ok Emailed me back . Forwarding E mail just returned in my box
0 people found this review helpful.
Jan 21, 2016
Great service made sure I got ahold of them before coming to look at a vehicle to make sure they still had it. Very satisfied.
1 people found this review helpful.
Jan 7, 2016
Very good response. Very helpful. Just didn't have the SUV I wanted. I will keep checking back.
1 people found this review helpful.
Dec 14, 2015
very helpful. tried to bring in a car from another state for me.
1 people found this review helpful.
Nov 22, 2015
Prompt email response
1 people found this review helpful.
Oct 22, 2015
Too far for me to travel to look at vehicle as described
0 people found this review helpful.
Oct 19, 2015
Berger in Grand Rapids MI buys great quality vans with low mileage, The van I picked just came off of a 24 month lease. Best of all, they reduced the price more than any of the other dealers when they knew I was serious. That made our desion easy. Thanks to this web site, I felt I was a educated buyer on what I should pay for the auto that we picked! Car shopping is work and takes time...
1 people found this review helpful.
Oct 13, 2015
Victor was helpful and I recommend him and Berger.
1 people found this review helpful.
Sep 17, 2015
contacted me the next day, but purchased elswhere
Feb 14, 2015
my car started overheating lesson than 25 miles coming off the lot. being after hours I drove it back home and contacted Berger the next day. John the sales manager originally told me that he could do nothing because I bought it as is. when I question his integrity about customer service he told me he had a contact in Kalamazoo. I never heard back from him so I had it fixed at a shop and it cost $1,209.15. I expect Berger Chevrolet to pay for one third of this portion.
2 people found this review helpful.
Aug 3, 2014
lady salesperson doesn't follow through with my inquiry.
1 people found this review helpful.
Apr 30, 2014
They are helpful and you can trust them
Mar 1, 2014
Dealer responded with in a reasonable time frame
Feb 27, 2014
responded quickly to email
Jan 3, 2014
good experience,car was as expected, no pressure salesman, bought car
May 3, 2013
Good about responding to inquiries.
Nov 29, 2012
not straight up the dealer sucks!
Sep 12, 2012
Contacted me right away.
Jun 16, 2012
They worked with me really well and wanted to get me into a car that I liked.
Feb 15, 2012
Very good responding to emails.

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