Robert DeNooyer Chevrolet
600 E 8th St
Holland, MI 49423
Sales: (616) 777-5036 |
Service: (616) 499-3185 |
Today
9:00am - 2:00pm
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42.78929901123047
-86.08190155029297
Holland, MI 49423
Robert DeNooyer Chevrolet
600 E 8th StHolland, MI 49423
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Rick
Mar 4, 2016
Called and talked to the salesman he said they had $9800 in the car and they could not go lower because it was a very nice car. When we got there [ after driving 50 miles ] the car had been hit in the back , heavy rust on the left quarter otherwise not a bad car, when we got back in our car on the way home we ck Cargurus on the price was lowered to $9500 two days later it was $9000 . If they would of been more upfront with the price they may of sold the car to me. We felt played.
Response from Robert DeNooyer Chevrolet:
Rick,
Thank you very much for the time to write the review! I really apologize...our goal is to be very transparent on the phone to tell the exact condition of the vehicle. We know a used car is not perfect...there are always some flaws to point out. I wish we would have sold the car to you at the cheaper price as well! We do have a pricing philosophy where we try to be very competitive compared to the marketplace within 100 miles. Occasionally this will cause us to adjust the prices down below our desired margin on the vehicle or below our cost in order to move the vehicle. That was the ca
More ... Thank you very much for the time to write the review! I really apologize...our goal is to be very transparent on the phone to tell the exact condition of the vehicle. We know a used car is not perfect...there are always some flaws to point out. I wish we would have sold the car to you at the cheaper price as well! We do have a pricing philosophy where we try to be very competitive compared to the marketplace within 100 miles. Occasionally this will cause us to adjust the prices down below our desired margin on the vehicle or below our cost in order to move the vehicle. That was the ca
Rick,
Thank you very much for the time to write the review! I really apologize...our goal is to be very transparent on the phone to tell the exact condition of the vehicle. We know a used car is not perfect...there are always some flaws to point out. I wish we would have sold the car to you at the cheaper price as well! We do have a pricing philosophy where we try to be very competitive compared to the marketplace within 100 miles. Occasionally this will cause us to adjust the prices down below our desired margin on the vehicle or below our cost in order to move the vehicle. That was the case with this vehicle as more vehicles came in the marketplace we noticed we were higher than we wanted and dropped our price twice that week. We view the used car business as a volume / fast inventory turn business....if you can sell a lot of vehicles at a low price it will add up to more than a few cars at a larger margin.
If you are still interested in the vehicle feel free to call me at 616.396.2333 x247 and we could see if there is a figure that you might consider this unit.
Thank you again for your time to respond!
Dominique DeNooyer
ddenooyer@denooyerchevy.com Less ...
Thank you very much for the time to write the review! I really apologize...our goal is to be very transparent on the phone to tell the exact condition of the vehicle. We know a used car is not perfect...there are always some flaws to point out. I wish we would have sold the car to you at the cheaper price as well! We do have a pricing philosophy where we try to be very competitive compared to the marketplace within 100 miles. Occasionally this will cause us to adjust the prices down below our desired margin on the vehicle or below our cost in order to move the vehicle. That was the case with this vehicle as more vehicles came in the marketplace we noticed we were higher than we wanted and dropped our price twice that week. We view the used car business as a volume / fast inventory turn business....if you can sell a lot of vehicles at a low price it will add up to more than a few cars at a larger margin.
If you are still interested in the vehicle feel free to call me at 616.396.2333 x247 and we could see if there is a figure that you might consider this unit.
Thank you again for your time to respond!
Dominique DeNooyer
ddenooyer@denooyerchevy.com Less ...
CarGurus
https://www.cargurus.com
Tracy
Feb 17, 2016
$1000.00 down to hold a used yukon for 24 hours- really. had a
check the next day and the car was a mess when I picked it
up!!!! missing a second key floor matts -much more!!!!
Response from Robert DeNooyer Chevrolet:
Thank you very much for taking the extra time to write a review! I really apologize that we dropped the ball on clean up and having our ducks in a row with the floor mats and 2nd key. I just spoke with Evan and he informed me he had sent the floor mats out and has a 2nd key on order. Our goal is to have everything lined up when we have a confirmed appointment so the vehicle is clean and ready for delivery and that did not happen this time.
We unfortunately do require a deposit to set a vehicle aside. We have this policy so that the customer is guaranteed the opportunity to see the vehicle.
More ... We unfortunately do require a deposit to set a vehicle aside. We have this policy so that the customer is guaranteed the opportunity to see the vehicle.
Thank you very much for taking the extra time to write a review! I really apologize that we dropped the ball on clean up and having our ducks in a row with the floor mats and 2nd key. I just spoke with Evan and he informed me he had sent the floor mats out and has a 2nd key on order. Our goal is to have everything lined up when we have a confirmed appointment so the vehicle is clean and ready for delivery and that did not happen this time.
We unfortunately do require a deposit to set a vehicle aside. We have this policy so that the customer is guaranteed the opportunity to see the vehicle. If someone else comes in and looks at the car the person with the deposit has the first chance at the vehicle. The deposit is always 100% refundable if for any reason the customer does not end up purchasing the vehicle. I know 24 hours is not a long time, but we need some consistency so that every sales person is on the same program.
Thank you very much for your business! I apologize for the loose ends, but Evan is working hard to make sure everything gets handled quickly.
If you have any additional concerns don't hesitate to call myself or Evan at 616.396.2333.
Dominique DeNooyer Less ...
We unfortunately do require a deposit to set a vehicle aside. We have this policy so that the customer is guaranteed the opportunity to see the vehicle. If someone else comes in and looks at the car the person with the deposit has the first chance at the vehicle. The deposit is always 100% refundable if for any reason the customer does not end up purchasing the vehicle. I know 24 hours is not a long time, but we need some consistency so that every sales person is on the same program.
Thank you very much for your business! I apologize for the loose ends, but Evan is working hard to make sure everything gets handled quickly.
If you have any additional concerns don't hesitate to call myself or Evan at 616.396.2333.
Dominique DeNooyer Less ...
CarGurus
https://www.cargurus.com
Tiffany
Jan 22, 2016
We worked with Steve in the used car
department. He was awesome to work with!
Responsed quickly and answered any
questions we had. We are beyond pleased with
out purchase!
Response from Robert DeNooyer Chevrolet:
Thank you very much for taking the time to write a review! We are extremely happy that you had a good experience. Our goal overall is to make sure even after the sale you are enjoying your vehicle. If you ever have a question or concern with your vehicle don't hesitate to call myself or Steve at 616.396.2333.
Thank you very much for your business!
Dominique DeNooyer
Thank you very much for your business!
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Todd
Jan 14, 2016
Salesman returned call and left message about car availability.
Response from Robert DeNooyer Chevrolet:
Todd,
Thank you for making the extra effort to write a review! I am glad that the salesperson called you back. It seems like a simple task...but we are always reviewing our internet leads to make sure they are responded to quickly.
Thank you!
Dominique DeNooyer
Thank you for making the extra effort to write a review! I am glad that the salesperson called you back. It seems like a simple task...but we are always reviewing our internet leads to make sure they are responded to quickly.
Thank you!
Dominique DeNooyer
CarGurus
https://www.cargurus.com
demecho
Dec 12, 2015
Hello, all though I did not purchase the
vehicle. The salesman contact Ted me
right away and was very open and
honest with me.
Response from Robert DeNooyer Chevrolet:
Thank you for the extra effort to write a review! If you ever have another question about a vehicle don't hesitate to contact us at 616.396.2333.
Thank you!
Dominique DeNooyer
Thank you!
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Harold
Nov 8, 2015
Response from Robert DeNooyer Chevrolet:
Thank you very much for the review! We are so happy that you had a good experience! If you ever need anything else don't hesitate to call us at 616.396.2333.
Thank you,
Dominique DeNooyer
Thank you,
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Rachel
Nov 6, 2015
Excellent Experience!! Would
highly recommend:) Dominic is
awesome, low pressure, and will
beat all competitor pricing!!
Response from Robert DeNooyer Chevrolet:
Thank you very much for taking the extra time to write a review! We really appreciate it!
Dominique DeNooyer
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Rock
Jun 29, 2015
Nice place, everyone was helpful. Special thanks to Marsha for all her help.
Response from Robert DeNooyer Chevrolet:
Thank you very much for taking the time to write the review! We are very happy to have Marsha on our team. If you ever need any help don't hesitate to contact Marsha or one of our team members at 616.396.2333.
Thank you,
Dominique DeNooyer
Thank you,
Dominique DeNooyer
Show older dealer reviews 10
CarGurus
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Dianne
Jan 25, 2015
Though I did not purchase a vehicle, I would certainly recommend
this dealership to anyone. I would tell them to ask for "Dave".
What a caring, and informing salesperson.
Response from Robert DeNooyer Chevrolet:
Thank you for writing your review! We know it takes extra time. Dave has been a great asset to our organization! Thank you for writing even though you did not purchase the car from us. We hope you enjoy your new vehicle and we would love to help you out if you ever need any service work.
Thank you,
Dominique DeNooyer
Thank you,
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Lee
Dec 29, 2014
Response from Robert DeNooyer Chevrolet:
Thank you for your review! No problem if you did not purchase from us. We always say we get told "no" in the car business twice as often as yes...and that is a good job in the car business...so you can't hurt our feelings by telling us you found another car. Thank you for the review! We really appreciate the opportunity.
Dominique DeNooyer
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Teri
Aug 3, 2014
Andy connected with me right from the start and was extremely
communicative all the way through. Unfortunately, we bought
somewhere else,
but He would've been great to work with , Im sure. He seemed very
on top of things. Thanks Andy!
Response from Robert DeNooyer Chevrolet:
Thank you very much for writing the review! We are glad to hear you had a good experience. I apologize for the delay getting back with you...but good news...in the meantime we liked Andy as well and promoted him to our New Car Manager! Thank you again for taking the time to respond.
Dominique DeNooyer
Dominique DeNooyer
CarGurus
https://www.cargurus.com
FinalCountdown
Apr 30, 2014
Just bought my preowned Chevy Volt today. This dealership was
great to work with. They contacted me within 1 hr with all the
details. We came to a price on the phone and they drove 60 miles
to deliver the car and picked up my trade-in. Answered all my
questions. Great to work with - the DeNooyer team is awesome,
thanks to Dave, Linda and Nicole for working out a price and
delivery for me in less than 2 hrs! I would buy a car again from
DeNooyer Chevrolet.
Response from Robert DeNooyer Chevrolet:
Thank you for taking the time to write a review! We are so happy that you are enjoying your Chevrolet volt! I apologize for the delay in getting back to this review...just realized that this site had a place to respond to the reviews! If you ever need any help we have 2 Volt Certified Technicians and we would love to answer any questions if they come up as well.
Thank you,
Dominique DeNooyer
Thank you,
Dominique DeNooyer
CarGurus
https://www.cargurus.com
jeff
Mar 28, 2014
The Truck Broke Down During The Test
Drive.The Sales Person Just Sat There
So I Got Out Of The Truck And WalkeD
Back To The dealership And Left.
Response from Robert DeNooyer Chevrolet:
Thank you for taking the time to write a review! We are so sorry that you had this happen. That is a very poor experience. We do safety inspect all of our vehicles, but unfortunately once in a great while some unusual experience comes up. We really apologize for your time and needing to walk back.
Thank you again for taking the extra time to write a review!
Dominique DeNooyer
Thank you again for taking the extra time to write a review!
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Kathy
Aug 18, 2013
Knowledgeable and appropriate with all information shared. I was dealt with respectfully and professionally.
Response from Robert DeNooyer Chevrolet:
Thank you very much for taking the extra time to write a review! We are very happy that you had a good experience...that is our goal! If you ever need anything or have a question don't hesitate to call us at 616.396.2333
Thank you,
Dominique DeNooyer
Thank you,
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Tom
Dec 13, 2012
They called and we drove by but decided it was more than we wanted to
spend.
Response from Robert DeNooyer Chevrolet:
Tom,
Thank you very much for taking the extra time to write a review. We appreciate the opportunity and understand the vehicle needs to fit in the budget as well!
Thank you,
Dominique DeNooyer
Thank you very much for taking the extra time to write a review. We appreciate the opportunity and understand the vehicle needs to fit in the budget as well!
Thank you,
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Wil
Nov 28, 2012
Great place to buy a car. Everyone is really nice and they have been super
helpful.
Response from Robert DeNooyer Chevrolet:
Wil,
Thank you for taking the time to respond! We really appreciate the extra effort and are pleased that you had a good experience! If you ever have any questions don't hesitate to call our team at 616.396.2333.
Thank you,
Dominique DeNooyer
Thank you for taking the time to respond! We really appreciate the extra effort and are pleased that you had a good experience! If you ever have any questions don't hesitate to call our team at 616.396.2333.
Thank you,
Dominique DeNooyer
CarGurus
https://www.cargurus.com
Larry
Oct 24, 2012
Andy was awesome, like most dealers they struggle to listen to the
customer. Told them i was going to write a check to purchase the
truck.they kept giving me payment information. Almost lost the deal over
$250.00.
Response from Robert DeNooyer Chevrolet:
Larry,
Thank you very much for taking the extra time to write a review! We are glad you had a good experience with Andy. It has been a while since you wrote this review...and good news is we promoted Andy to our New Car Manager. I am glad we were able to close the gap over $250. I know no one enjoys haggling over the price that is one reason we really like the transparency of Cargurus. They show if it is a good deal or not!
Thank you again,
Dominique DeNooyer
Thank you very much for taking the extra time to write a review! We are glad you had a good experience with Andy. It has been a while since you wrote this review...and good news is we promoted Andy to our New Car Manager. I am glad we were able to close the gap over $250. I know no one enjoys haggling over the price that is one reason we really like the transparency of Cargurus. They show if it is a good deal or not!
Thank you again,
Dominique DeNooyer
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115 Great Deals out of 16,131 listings starting at $10,890
Used Chevrolet Silverado 3500HD
111 Great Deals out of 9,585 listings starting at $4,999
Used Chevrolet SS
5 Great Deals out of 1,061 listings starting at $25,188
Used Chevrolet Tahoe
558 Great Deals out of 31,371 listings starting at $1,500
Used Chevrolet Express
38 Great Deals out of 5,206 listings starting at $1,335
Used Chevrolet Express Cargo
67 Great Deals out of 12,017 listings starting at $2,500
Used Chevrolet Suburban
300 Great Deals out of 19,514 listings starting at $1,800
Used Chevrolet Cruze
1,014 Great Deals out of 75,560 listings starting at $2,995
Used Chevrolet Colorado
242 Great Deals out of 24,818 listings starting at $2,499
Used Chevrolet Malibu Hybrid
3 Great Deals out of 1,457 listings starting at $18,494
Used Chevrolet Malibu
1,062 Great Deals out of 77,909 listings starting at $1,500
Used Chevrolet Sonic
148 Great Deals out of 13,505 listings starting at $2,400
Used Chevrolet Silverado 2500HD
300 Great Deals out of 28,182 listings starting at $2,495