Roger Beasley Mazda Central

6825 Burnet Rd, Austin, TX 78757 - Map & Directions

Sales: (512) 872-4331

Service: (512) 406-7577

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Oct 22, 2016
I did not purchase a vehicle with this dealer only because I found a different brand vehicle let in my area. Having said that I would like to add that these sales men were very accommodating and responded to my Internet inquiry very quickly. They even texted me additional photos and emailed my the Carfax ando other history report on the vehicle they had that I was interested in. Withi n the next day or so I recieved a phone call letting me know that they were there to serve me and answer any questions I may have. I added used them that I ended up purchasing another vehicle from another location. The sales rep congratulated me on my purchase and for the opportunity to have had the chance to assist me with their vehicle. Great car dealership here.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback, Gabriel! It truly means a lot and we greatly appreciate you taking the time to do so! Also happy to hear that you had the buying experience you desired while visiting our dealership even though you found the perfect vehicle elsewhere. Do know that you may visit one of our service centers and we will be sure to take care of you. Again, we thank you for taking the time to share your experience and look forward to the opportunity to work with you in the future.

Alex R.
Customer Experience Manager
Roger Beasley Imports
Sep 20, 2016
Staff was very helpful and responsive. We found another car at a better price so did not visit this dealership, but will certainly consider visiting next time we need a car.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you so much for sharing and sending us your feedback, Angela. We greatly appreciate and value what you have to say. Happy you found a vehicle that is just perfect for you and if you ever need anything at all, please do not hesitate to reach out to us. You may do so on social media if you'd like and we will be sure to connect with you! facebook.com/mazdaautogroup

Again, I thank you for taking the time to send your feedback. Enjoy your new car!

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports
Sep 17, 2016
Dealer did not want to negotiate for a lower price considering the factor of the year of the car and the miles accumulated on the vehicle. After further research, it is determined that the actual cost of the 2004 Toyota Prius with 274,000 miles and the normal trade in value by the dealer, which is normally, $500.00 that is what auto dealers usually put in as its trade in value, is only worth $1800.00 in market value. With that in mind, the asking price for this vehicle by this dealer is actually higher than it's real value.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

First and foremost, I would like to apologize for your experience at Roger Beasley Mazda. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley and I have passed your review along to upper management.

Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Mazda Central.

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports
Sep 12, 2016
very attentive
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback, Minerva! We greatly value and appreciate your opinion. From all of us at Roger Beasley Mazda, thank you for choosing to make us a part of your family!

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports
Sep 2, 2016
Joeaustin
Michael did a great job. the avalanche was a great investment.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback! Happy to hear that you not only found the perfect vehicle just for you, but also the buying experience you desired. If you ever have any questions at all, please do not hesitate to reach out to us directly at the dealership or you may also message us on social media: facebook.com/mazdaautogroup and we will be sure to connect with you. From all of us at Roger Beasely Mazda, thank you for choosing to make us a part of your family.

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports  
Aug 29, 2016
The experience was good, however we just couldn't agree on price. I will continue to shop there in the future.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for your feedback, Richard! I am sorry that happened. If you ever have any questions at all, please do not hesitate to reach out to us at the dealership directly or you may message us on Facebook as well: facebook.com/mazdaautogroup

From all of us at Roger Beasley Mazda, we thank you for your consideration and would welcome the opportunity to do business with you in the future.

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports
Jul 9, 2016
Fast respond
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for your feedback, Ali. We greatly value and appreciate your opinion. From all of us at Roger Beasley Mazda, thank you for choosing to make us a part of your family!
Jun 16, 2016
Awesome people in all departments! Ask for Landry. Not too pushy and will find you what you want
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback, Connor! Happy to hear that you not only found the vehicle you were looking for but also the buying experience you desired. If you ever have any questions at all, please do not hesitate to reach out to Landry or you may also message us on social media: facebook.com/mazdaautogroup

From all of us at Roger Beasley Mazda, most importantly, we want to thank YOU for choosing to make us a part of YOUR family
Jun 11, 2016
They responded immediately . The car I was interested didn't have what I needed so they sent me multiple links and text messages showing they cared about what I needed. Over all one of the best car buying experiences I have ever had.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback, Cassandra! We love receiving such positive feedback. We truly do take customer satisfaction very seriously at Roger Beasley Mazda and in order for us to provide outstanding customer service that exceeds the highest expectations we must rely on the feedback of our customers. With that being said, I thank you for taking the time to share your experience! If you ever have any questions at all, please do not hesitate to reach out to us directly at the dealership or you may also message us on social media as well: www.facebook.com/mazdaautogroup From all of u
 More ...
Jun 6, 2016
Although I did not make a purchase, I was very pleased with the prompt and professional response from Jared, their Internet sales manager. I would definitely consider them again if I were in the market for another Mazda.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

So great to hear, Kenneth! Thank you for sending us your feedback, we greatly appreciate it and value what you have to say. If you ever have any questions at all, we're happy to help, please do not hesitate to reach out to us directly at the dealership or you may also message us on social media as well: www.facebook.com/mazdaautogroup
May 18, 2016
It was pretty good Ms. Lucia was very nice and we took care of the paperwork quick and I was in and out around 45 minutes tops
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback. If you ever have any questions at all, please do not hesitate to reach out to us directly at the dealership or you may also message us on social media as well: www.facebook.com/mazdaautogroup From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
May 12, 2016
Good experience, Took one week for delivery of the car since it was not properly cleaned or inspected.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback. We take customer satisfaction very seriously at Roger Beasley Mazda and in order for us to provide outstanding customer service that exceeds the highest expectations we must rely on the feedback of our customers. With that being said, I thank you for taking the time to share your experience! If you ever have any questions at all, please do not hesitate to reach out to us directly at the dealership or you may also message us on social media as well: www.facebook.com/mazdaautogroup From all of us at Roger Beasley Mazda, we thank you for choosing to make us
 More ...
Apr 24, 2016
Typical car salespeople. I won't buy from them, even if they have the perfect car and cheapest price. Playing their games is not worth it.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

First and foremost, I would like to apologize for your experience at Roger Beasley Mazda Central. However, I do want to thank you for taking the time to inform us. We take customer satisfaction very seriously at Roger Beasley Mazda and I have passed your review along to upper management.

Again, thank you for taking the time to send us your feedback, but I do apologize for the experience you have had at Roger Beasley Mazda Central.

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports
Apr 21, 2016
very good
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback! From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
Mar 18, 2016
My shopping experience at this dealership was very satisfactory. The sales team showed patience and professionalism throughout my visit.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback! We take customer satisfaction very seriously at Roger Beasley Hyundai and in order for us to provide outstanding customer service that exceeds your expectations we must rely on the feedback of our customers. With that being said, I thank you for taking the time to share your experience! From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
Mar 13, 2016
Good.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback! From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
Mar 13, 2016
Greate
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sending us your feedback! From all of us at Roger Beasley Mazda, we thank you for choosing to make us a part of your family!
Feb 25, 2016
Good price on a good car. Nice staff to work with. Not pushy.
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Jan 19, 2016
Responsive and professional
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Jan 15, 2016
Good
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Dec 20, 2015
5 Stars!! I bought this car... great experience with the sales staff... in fact best buying experience of a used car or any car for that matter... Roger Beasley Mazda and their crew made me feel right at home, not at all like 'just another customer'... even though I bought this car 'As Is', they still made sure it was in top notch shape, detailed and safe for the road before letting me have the keys, all thanks to my sales agent Al Martignago! Top notch! ... Thanks so much!
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for sharing your experience with us, Christina! We take customer satisfaction very seriously at Roger Beasley Mazda and appreciate you taking the time to send us your feedback. If you have any questions at all, please do not hesitate to contact Al or you may message us on social media as well. From all of us at Roger Beasley Mazda, we want to wish you a very Merry Christmas and thank you for choosing to make us a part of your family! Enjoy your new car!

Respectfully,

Alex R.
Customer Experience Manager
Roger Beasley Imports
Dec 5, 2015
Vehicle had been sold
Is this review helpful? Yes | No
Nov 30, 2015
internet agent never responded, then was assigned a new salesman although I expressed my need for a seasoned salesperson because of my difficult situation. Last but not leased I expressed my concern for running my credit multiple times before filling out the app. The salesman assured me that it would only be run once..... it was run 18...yes EIGHTEEN TIMES!!!! This is completely unacceptable and I do not recommend dealing with them, I can already tell this would have been a painful process!!!
Is this review helpful? Yes | No
Oct 27, 2015
great communicators
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Response from Roger Beasley Mazda Central:

Thank you for your feedback! We greatly appreciate and value our customers' opinion. From all of us at Roger Beasley Mazda, thank you for choosing to make us a part of your family!
Sep 30, 2015
Awesome experience! Purchased the vehicle.
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for your feedback! We greatly appreciate and value what you have to say.

From all of us at Roger Beasley Mazda, thank you for choosing to make us a part of your family! Enjoy your new car!
Sep 28, 2015
Perfectly helpful. Will shop here again
Is this review helpful? Yes | No

Response from Roger Beasley Mazda Central:

Thank you for your kind words, John! We greatly appreciate and value your feedback. From all of us at Roger Beasley Mazda, thank you for choosing to make us a part of your family!

Old Dealer Reviews

Mar 5, 2014
It was nice gave me plenty of time to think about it
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Sep 21, 2013
Mary was my salesperson and got me a great deal.
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Mar 25, 2013
Great pictures. Plenty of information needed to know.
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Jan 15, 2013
Currently talking about a car..
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Sep 25, 2012
They responded within minutes.
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Aug 22, 2012
vehicle was in worse shape than represented. they called me a week later and offered me the same vehicle for $2800.
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Feb 3, 2011
Not the most professional operation, thats not a bad thing though. They take care of you and offer your fair deals, sometimes it just takes them awhile to get back to you!
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Jan 31, 2011
Fantastice experience! They worked VERY hard to get me the car that I needed at the right price. I will be purchasing my vehicles from them in the future and will recommend them to everyone I know!
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